CINXE.COM

ZDNET Help Center

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://zdnet.zendesk.com/hc/en-us","20230131061015","https://web.archive.org/","web","/_static/", "1675145415"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/> <!-- v22321 --> <title>ZDNET Help Center</title> <link rel="canonical" href="https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/en-us"> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/en-us"> <link rel="stylesheet" media="all" href="//web.archive.org/web/20230131061015cs_/https://static.zdassets.com/hc/assets/application-2cf4ebf5037c9419ebc68104b11bc22a.css" id="stylesheet"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20230131061015cs_/https://p27.zdassets.com/hc/theming_assets/10995963/1260800900409/style.css?digest=11809208927003"> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20230131061015im_/https://theme.zdassets.com/theme_assets/10995963/ce0936646de4873d2a2e0616cc9f16c822d65083.png"/> <script> window.ga=window.ga||function(){(ga.q=ga.q||[]).push(arguments)};ga.l=+new Date; ga('create', 'G-9JCNJWD6MF', 'auto'); ga('send', 'pageview'); </script> <script async src="https://web.archive.org/web/20230131061015js_/https://www.google-analytics.com/analytics.js"></script> <meta content="width=device-width, initial-scale=1.0" name="viewport"/> </head> <body class=""> <a class="skip-navigation" tabindex="1" href="#main-content">Skip to main content</a> <header class="header"> <div class="logo"> <a title="Home" href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us"> <img src="//web.archive.org/web/20230131061015im_/https://theme.zdassets.com/theme_assets/10995963/8f9b11d25c119d2c699f9b2381243b43b45a4ef9.png" alt="ZDNET Help Center Help Center home page"/> </a> </div> <div class="nav-wrapper"> <button class="menu-button" aria-controls="user-nav" aria-expanded="false" aria-label="Toggle navigation menu"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewbox="0 0 16 16" class="icon-menu"> <path fill="none" stroke="currentColor" stroke-linecap="round" d="M1.5 3.5h13m-13 4h13m-13 4h13"/> </svg> </button> <nav class="user-nav" id="user-nav"> </nav> <a class="sign-in" rel="nofollow" data-auth-action="signin" title="Opens a dialog" role="button" href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/signin?return_to=https%3A%2F%2Fzdnet.zendesk.com%2Fhc%2Fen-us"> Sign in </a> </div> </header> <main role="main"> <h1 class="visibility-hidden">ZDNET Help Center</h1> <section id="main-content" class="section hero"> <div class="hero-inner"> <h2 class="visibility-hidden">Search</h2> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewbox="0 0 12 12" class="search-icon" aria-hidden="true"> <circle cx="4.5" cy="4.5" r="4" fill="none" stroke="currentColor"/> <path stroke="currentColor" stroke-linecap="round" d="M11 11L7.5 7.5"/> </svg> <form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"/><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"/></form> </div> </section> <div class="container"> <section class="section knowledge-base"> <h2 class="visibility-hidden">Categories</h2> <section class="categories blocks"> <ul class="blocks-list"> <li class="blocks-item"> <a href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/categories/4402956110107-Account-Registration" class="blocks-item-link"> <span class="blocks-item-title">Account &amp; Registration</span> <span class="blocks-item-description"></span> </a> </li> <li class="blocks-item"> <a href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/categories/4402973183259-Community" class="blocks-item-link"> <span class="blocks-item-title">Community</span> <span class="blocks-item-description"></span> </a> </li> <li class="blocks-item"> <a href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/categories/4403048372763-Editorial" class="blocks-item-link"> <span class="blocks-item-title">Editorial</span> <span class="blocks-item-description"></span> </a> </li> <li class="blocks-item"> <a href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/categories/4402964491291-Newsletters-Alerts" class="blocks-item-link"> <span class="blocks-item-title">Newsletters &amp; Alerts</span> <span class="blocks-item-description"></span> </a> </li> <li class="blocks-item"> <a href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/categories/4402956147483-General-Inquiry" class="blocks-item-link"> <span class="blocks-item-title">General Inquiry</span> <span class="blocks-item-description"></span> </a> </li> <li class="blocks-item"> <a href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us/categories/4402956152731-Privacy-Policy" class="blocks-item-link"> <span class="blocks-item-title">Privacy Policy</span> <span class="blocks-item-description"></span> </a> </li> </ul> </section> </section> <section class="section home-section activity"> </section> </div> </main> <footer class="footer"> <div class="footer-inner"> <a title="Home" href="/web/20230131061015/https://zdnet.zendesk.com/hc/en-us">ZDNET Help Center</a> <div class="footer-language-selector"> </div> </div> </footer> <!-- / --> <script src="//web.archive.org/web/20230131061015js_/https://static.zdassets.com/hc/assets/en-us.e6a53907b307b4f04e46.js"></script> <script src="https://web.archive.org/web/20230131061015js_/https://cnet.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="1260800900409" data-return-to="https://zdnet.zendesk.com/hc/en-us" data-theme="hc" data-locale="en-us" data-auth-origin="1260800900409,false,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"cnet","environment":"production","name":"Red Ventures"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20230131061015/https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20230131061015/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20230131061015/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"settings":{},"usage_tracking":{"event":"front_page_viewed","data":"BAh7BjoKX21ldGF7CzoPYWNjb3VudF9pZGkD+8inOhNoZWxwX2NlbnRlcl9pZGwrCBvgmSIBBDoNYnJhbmRfaWRsKwg5/ZaNJQE6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY6BkVUOgtsb2NhbGVJIgplbi11cwY7C1Q=--eb964b3af2d43eb0fc68a8e2665ea5e45ea3b647","url":"https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand":{"id":1260800900409,"account_id":10995963,"name":"ZDNET","active":true,"deleted_at":null,"created_at":"2021-06-28T21:16:54Z","updated_at":"2022-08-17T17:34:21Z","route_id":4779384,"signature_template":"{{agent.signature}}"},"current_brand_url":"https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com","current_host_mapping":null,"current_path":null,"authentication_domain":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","manage_content_url":"https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/en-us","arrange_content_url":"https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/user_segments?brand_id=1260800900409","has_gather":true,"has_community_enabled":false,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":false,"has_change_password_modal_v2":false,"has_garden_modals":false,"billing_url":"/access/return_to?return_to=https%3A%2F%2Fcnet.zendesk.com%2Fadmin%2Fbilling%2Fsubscription","is_account_owner":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd807091-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/arrange?brand_id=1260800900409","article_verification_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/verification?brand_id=1260800900409","has_article_verification":true,"guide_language_settings_url":"https://web.archive.org/web/20230131061015/https://zdnet.zendesk.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/import_articles?brand_id=1260800900409","content_tags_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/content_tags?brand_id=1260800900409","community_badges_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/community_badges?brand_id=1260800900409","community_settings_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/community_settings?brand_id=1260800900409","gather_plan_state":"subscribed","search_settings_url":"https://web.archive.org/web/20230131061015/https://cnet.zendesk.com/knowledge/search_settings?brand_id=1260800900409","has_multibrand_search_in_plan":true,"theming_api_version":2,"theming_settings":{"brand_color":"rgba(8, 10, 18, 1)","brand_text_color":"rgba(255, 255, 255, 1)","text_color":"rgba(0, 0, 0, 1)","link_color":"rgba(17, 116, 199, 1)","visited_link_color":"rgba(0, 92, 170, 1)","background_color":"#FFFFFF","heading_font":"Helvetica, Arial, sans-serif","text_font":"Helvetica, Arial, sans-serif","logo":"//web.archive.org/web/20230131061015/https://theme.zdassets.com/theme_assets/10995963/8f9b11d25c119d2c699f9b2381243b43b45a4ef9.png","show_brand_name":false,"favicon":"//web.archive.org/web/20230131061015/https://theme.zdassets.com/theme_assets/10995963/ce0936646de4873d2a2e0616cc9f16c822d65083.png","homepage_background_image":"//web.archive.org/web/20230131061015/https://theme.zdassets.com/theme_assets/10995963/bd3996e4342cbb1fbc39d893b9f5ac6becf16141.jpg","community_background_image":"//web.archive.org/web/20230131061015/https://theme.zdassets.com/theme_assets/10995963/e8671b2629a56a2a58bdce403940f55557d1dc6b.jpg","community_image":"//web.archive.org/web/20230131061015/https://theme.zdassets.com/theme_assets/10995963/f809f5c199aae24d576f120908f1cc705a8a12f1.jpg","instant_search":true,"scoped_kb_search":false,"scoped_community_search":false,"show_recent_activity":false,"show_articles_in_section":true,"show_article_author":false,"show_article_comments":false,"show_follow_article":true,"show_recently_viewed_articles":true,"show_related_articles":true,"show_article_sharing":true,"show_follow_section":true,"show_follow_post":true,"show_post_sharing":true,"show_follow_topic":true},"has_pci_credit_card_custom_field":true,"current_brand_id":1260800900409,"help_center_restricted":false,"current_brand_active":true,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_end_user_apps":true,"has_request_list_custom_fields":false,"has_docs_importer":false,"has_sunco_widget_kill_switch":false,"gather_user_image_upload_via_aus":false,"user_preferred_locale":"en-us","has_end_user_session_renewal":true,"has_reload_page_after_changing_password":true,"has_user_session_cookie_enabled":false,"has_google_analytics_4":false,"version":"v22321"}; </script> <script src="//web.archive.org/web/20230131061015js_/https://static.zdassets.com/hc/assets/hc_enduser-566751cd4b82848a3260a5503a8fecba.js"></script> <script type="text/javascript" src="//web.archive.org/web/20230131061015js_/https://p27.zdassets.com/hc/theming_assets/10995963/1260800900409/script.js?digest=11809208927003"></script> <script>(function(){var js = "window['__CF$cv$params']={r:'7920487f5cadf9d8',m:'lqU7Ux704cvKbYrLVFKOpvcIzy0UXjN7V770EHoLwCo-1675145415-0-AXD0KhxCRPfL0kC8bAen9tgAfo25JWGr27obGVbXPRUYCyvcJf4c5QC5xqy5xoBvE91RTuaBkthEkJ93ITU6spSZ9w7a4YcVL0nHW0D6hRe6V5nplqt26CiI3nOaMo04Rw==',s:[0xd139f57d96,0xe946edf2fe],u:'/cdn-cgi/challenge-platform/h/g'};var now=Date.now()/1000,offset=14400,ts=''+(Math.floor(now)-Math.floor(now%offset)),_cpo=document.createElement('script');_cpo.nonce='',_cpo.src='/cdn-cgi/challenge-platform/h/g/scripts/alpha/invisible.js?ts='+ts,document.getElementsByTagName('head')[0].appendChild(_cpo);";var _0xh = document.createElement('iframe');_0xh.height = 1;_0xh.width = 1;_0xh.style.position = 'absolute';_0xh.style.top = 0;_0xh.style.left = 0;_0xh.style.border = 'none';_0xh.style.visibility = 'hidden';document.body.appendChild(_0xh);function handler() {var _0xi = _0xh.contentDocument || _0xh.contentWindow.document;if (_0xi) {var _0xj = _0xi.createElement('script');_0xj.nonce = '';_0xj.innerHTML = js;_0xi.getElementsByTagName('head')[0].appendChild(_0xj);}}if (document.readyState !== 'loading') {handler();} else if (window.addEventListener) {document.addEventListener('DOMContentLoaded', handler);} else {var prev = document.onreadystatechange || function () {};document.onreadystatechange = function (e) {prev(e);if (document.readyState !== 'loading') {document.onreadystatechange = prev;handler();}};}})();</script></body> </html><!-- FILE ARCHIVED ON 06:10:15 Jan 31, 2023 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 07:51:12 Nov 26, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.551 exclusion.robots: 0.029 exclusion.robots.policy: 0.018 esindex: 0.013 cdx.remote: 15.84 LoadShardBlock: 228.828 (3) PetaboxLoader3.datanode: 200.995 (4) PetaboxLoader3.resolve: 132.301 (2) load_resource: 162.995 -->

Pages: 1 2 3 4 5 6 7 8 9 10