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class="uabb-btn uabb-btn-one uabb-none" href="https://www.mip.com/support/" target="_self" > <div class="uabb-btn-img-icon before uabb-btn-one-img-icon"> <div class="uabb-imgicon-wrap"><div class="uabb-image-simple"><div class="uabb-image-content"><img width="14" height="14" decoding="async" class="uabb-img-src" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2014%2014'%3E%3C/svg%3E" data-lazy-src="https://www.mip.com/wp-content/uploads/2022/01/MIP-icon-support-blue2.svg" /><noscript><img width="14" height="14" decoding="async" class="uabb-img-src" src="https://www.mip.com/wp-content/uploads/2022/01/MIP-icon-support-blue2.svg" /></noscript></div></div></div> </div> <span class="uabb-btn-one-text">Contact support</span> </a> </div> <div class="uabb-dual-button-two uabb-btn-horizontal "> <a class="uabb-btn uabb-btn-two uabb-none" href="https://www.mip.com/demo/" target="_self" > <span class="uabb-btn-two-text">Request a Demo</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </header><div class="uabb-js-breakpoint" style="display: none;"></div> <div id="fl-main-content" class="fl-page-content" itemprop="mainContentOfPage" role="main"> <div class="fl-content-full container"> <div class="row"> <div class="fl-content col-md-12"> <article class="fl-post post-651 page type-page status-publish has-post-thumbnail hentry" id="fl-post-651" itemscope="itemscope" itemtype="https://schema.org/CreativeWork"> <div class="fl-post-content clearfix" itemprop="text"> <div class="fl-builder-content fl-builder-content-651 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="651"><div class="fl-row fl-row-full-width fl-row-bg-photo fl-node-ig5v70b2kdex fl-row-default-height fl-row-align-center shadow-shape" data-node="ig5v70b2kdex"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-qbxvugtdca6n fl-col-group-equal-height fl-col-group-align-top" data-node="qbxvugtdca6n"> <div class="fl-col fl-node-sfap9md0u6qe fl-col-bg-color fl-col-has-cols column-stretch-content" data-node="sfap9md0u6qe"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-kyujt871ocv6 fl-animation fl-fade-up" data-node="kyujt871ocv6" data-animation-delay="0.0" data-animation-duration="1"> <div class="fl-module-content fl-node-content"> <h1 class="fl-heading"> <span class="fl-heading-text">Support</span> </h1> </div> </div> <div class="fl-module fl-module-info-box fl-node-48d3shz29qly fl-animation fl-fade-up" data-node="48d3shz29qly" data-animation-delay="0" data-animation-duration="1"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-center "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class='uabb-infobox-title-wrap'><h4 class="uabb-infobox-title">Our support team takes the time to:</h4></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p>Get to know you, your organization, and your constituents, as well as your daily and long-term challenges. In order to best help and support you, we never stop looking for ways to improve your software user experience.</p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-58d2a6py743b fl-col-group-nested fl-col-group-equal-height fl-col-group-align-top" data-node="58d2a6py743b"> <div class="fl-col fl-node-ymfso4zivdnx fl-col-bg-color fl-col-small fl-animation fl-fade-up" data-node="ymfso4zivdnx" data-animation-delay="0.3" data-animation-duration="1"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-info-box fl-node-fst49oj716cp" data-node="fst49oj716cp"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-left "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class='uabb-infobox-title-wrap'><h4 class="uabb-infobox-title">Chat</h4></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p>Chat is a great option for quick ‘how to’ and non-complex issues or questions.</p> <p><span style="font-weight: 600;">8:00 a.m. – 5:00 p.m. CT,<br />Monday – Friday, <a href="https://www.mip.com/hours-availability/">Excluding Holidays.</a></span></p> </div> </div> </div> </div> </div> </div> </div> <div id="support-chat-button" class="fl-module fl-module-uabb-button fl-node-nf5eiyjtoqlm" data-node="nf5eiyjtoqlm"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-button-wrap uabb-creative-button-wrap uabb-button-width-auto uabb-creative-button-width-auto uabb-button-center uabb-creative-button-center uabb-button-tablet-center uabb-creative-button-tablet-center uabb-button-reponsive-center uabb-creative-button-reponsive-center"> <a href="#" title="Click Here" target="_blank" rel="noopener" class="uabb-button ast-button uabb-creative-button uabb-creative-default-btn " role="button" aria-label="Chat Now"> <span class="uabb-button-text uabb-creative-button-text">Chat Now</span> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-ki8o1z5y6nl2 fl-col-bg-color fl-col-small fl-animation fl-fade-up" data-node="ki8o1z5y6nl2" data-animation-delay="0.6" data-animation-duration="1"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-info-box fl-node-lkt93yqnoghe" data-node="lkt93yqnoghe"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-left "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class='uabb-infobox-title-wrap'><h4 class="uabb-infobox-title">Support Center</h4></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p>Submit new support cases, view existing support cases, and update your password here.</p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-uabb-button fl-node-214y786bseaq" data-node="214y786bseaq"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-button-wrap uabb-creative-button-wrap uabb-button-width-auto uabb-creative-button-width-auto uabb-button-center uabb-creative-button-center uabb-button-tablet-center uabb-creative-button-tablet-center uabb-button-reponsive-center uabb-creative-button-reponsive-center"> <a href="https://cbnonprofit.my.site.com/communitybrands/s/" title="Click Here" target="_blank" rel="noopener" class="uabb-button ast-button uabb-creative-button uabb-creative-default-btn " role="button" aria-label="Submit case"> <span class="uabb-button-text uabb-creative-button-text">Submit case</span> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-irl7qth5ex2c fl-col-bg-color fl-col-small fl-animation fl-fade-up" data-node="irl7qth5ex2c" data-animation-delay="0.9" data-animation-duration="1"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-info-box fl-node-f6hry9xwblu3" data-node="f6hry9xwblu3"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-left "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class='uabb-infobox-title-wrap'><h4 class="uabb-infobox-title">Community</h4></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p>Connect with fellow Community Brands users for best practices, answers, and other information.</p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-uabb-button fl-node-uxkwtdb3zg65" data-node="uxkwtdb3zg65"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-button-wrap uabb-creative-button-wrap uabb-button-width-auto uabb-creative-button-width-auto uabb-button-center uabb-creative-button-center uabb-button-tablet-center uabb-creative-button-tablet-center uabb-button-reponsive-center uabb-creative-button-reponsive-center"> <a href="https://userforum.communitybrands.com/home" title="Click Here" target="_blank" rel="noopener" class="uabb-button ast-button uabb-creative-button uabb-creative-default-btn " role="button" aria-label="Go to community"> <span class="uabb-button-text uabb-creative-button-text">Go to community</span> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-j17flvnboe0q fl-col-bg-color fl-col-small fl-animation fl-fade-up" data-node="j17flvnboe0q" data-animation-delay="1.2" data-animation-duration="1"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-info-box fl-node-2xf8d5auobc4" data-node="2xf8d5auobc4"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-left "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class='uabb-infobox-title-wrap'><h4 class="uabb-infobox-title">Knowledgebase</h4></div> <div class="uabb-infobox-text-wrap"> <div class="uabb-infobox-text uabb-text-editor"><p>Get the latest release updates and peruse our library of products.</p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-uabb-button fl-node-edsuzmqx9ify" data-node="edsuzmqx9ify"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-button-wrap uabb-creative-button-wrap uabb-button-width-auto uabb-creative-button-width-auto uabb-button-center uabb-creative-button-center uabb-button-tablet-center uabb-creative-button-tablet-center uabb-button-reponsive-center uabb-creative-button-reponsive-center"> <a href="https://kb.communitybrands.com/" title="Click Here" target="_blank" rel="noopener" class="uabb-button ast-button uabb-creative-button uabb-creative-default-btn " role="button" aria-label="Browse resources"> <span class="uabb-button-text uabb-creative-button-text">Browse resources</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-2orfma6gt9ni fl-row-default-height fl-row-align-center" data-node="2orfma6gt9ni"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-uyh0grdlz574" data-node="uyh0grdlz574"> <div class="fl-col fl-node-dv7ucwfhextm fl-col-bg-color" data-node="dv7ucwfhextm"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-rich-text fl-node-aw6jbto4rsed" data-node="aw6jbto4rsed"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <h3 id="support-hours-of-operation">Phone Support Hours of Operation</h3> <p><strong>Monday-Friday, excluding holidays.<br /> </strong>7:00 a.m. <span class="TextRun BCX0 SCXW180251984" lang="EN-US" data-contrast="none"><span class="NormalTextRun BCX0 SCXW180251984">– </span></span> 7:00 p.m. CT <span class="TextRun BCX0 SCXW180251984" lang="EN-US" data-contrast="none"><span class="NormalTextRun BCX0 SCXW180251984">– MIP Fund Accounting, MIP Cloud<br /> 7:00 a.m. – 6:00 p.m. CT – Millennium, FR50, Fundraising Online (AFO)</span></span></p> <hr class="wp-block-separator is-style-wide" /> <h3 id="support-phone-numbers">Support Phone Numbers</h3> <p><span class="TextRun SCXW19351401 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW19351401 BCX0"><strong><a href="tel:800-945-3278">800-945-3278</a></strong> (Toll-free for US, Canada, Puerto Rico)</span><br /> <span class="TextRun SCXW90292578 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW90292578 BCX0"><a href="tel:512-861-3278"><strong>512-861-3278</strong></a> (Local & International)</span><br /> <a href="tel:800-647-3863"><strong><span class="TextRun SCXW180299024 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW180299024 BCX0">800-647-</span></span></strong></a><span class="TextRun SCXW180299024 BCX0" lang="EN-US" data-contrast="none"><span class="TextRun SCXW180299024 BCX0" lang="EN-US" data-contrast="none"><a href="tel:800-647-3863"><strong>3863</strong></a> (Sales Team)    </span> </span></span></span></p> <hr class="wp-block-separator is-style-wide" /> <h3 id="support-chat-live">Support Chat Live</h3> <p><span class="EOP SCXW19351401 BCX0" data-ccp-props="{"134233279":true,"201341983":0,"335559685":446,"335559739":160,"335559740":240,"469777462":[720,630],"469777927":[0,0],"469777928":[0,1]}"><span class="TextRun SCXW48194156 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW48194156 BCX0"><strong>Support Chat for MIP Fund Accounting and MIP Cloud is available<br /> </strong>8:00 a.m. – 5:00 p.m. CT, Monday-Friday, excluding Mondays from 3:00 p.m. – 4:00 p.m. CT for team meetings and holidays. </span> </span></span></p> <hr class="wp-block-separator is-style-wide" /> <h3 id="holidays-schedule">Holidays Schedule</h3> <p><span class="EOP SCXW19351401 BCX0" data-ccp-props="{"134233279":true,"201341983":0,"335559685":446,"335559739":160,"335559740":240,"469777462":[720,630],"469777927":[0,0],"469777928":[0,1]}"><span class="TextRun SCXW52415705 BCX0" lang="EN-US" data-contrast="none"><strong><span class="NormalTextRun SCXW52415705 BCX0">Customer Support for our Fund Accounting and Fundraising products is <em>not available</em> on the following holidays:</span> </strong></span></span></p> <p><strong>Christmas Eve (Observed)</strong> – Friday, December 22, 2023<br /> <strong>Christmas Day</strong> – Monday, December 25, 2023<br /> <strong>New Year’s Eve (Observed)</strong> – Friday, December 29, 2023<br /> <strong>New Year’s Day</strong> – Monday, January 1, 2024<br /> <strong>Martin Luther King, Jr. Day</strong> – Monday, January 15, 2024<br /> <strong>Good Friday</strong> – Friday, March 29, 2024<br /> <strong>Memorial Day</strong> – Monday, May 27, 2024<br /> <strong>Juneteenth</strong> – Wednesday, June 19, 2024<br /> <strong>Independence Day</strong> – Thursday, July 4, 2024<br /> <strong>Labor Day</strong> – Monday, September 2, 2024<br /> <strong>Veterans Day</strong> – Monday, November 11, 2024<br /> <strong>Thanksgiving Day</strong> – Thursday, November 28, 2024<br /> <strong>Day After Thanksgiving</strong> – Friday, November 29, 2024<br /> <strong>Christmas Eve </strong>– Tuesday, December 24, 2024<br /> <strong>Christmas Day</strong> – Wednesday, December 25, 2024<br /> <strong>New Year's Eve (Half Day)</strong> - Tuesday, December 31, 2024<br /> <strong>New Year’s Day</strong> – Wednesday, January 1, 2025</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-none fl-node-yz9upoebcfdv fl-row-default-height fl-row-align-center skew-layout--left" data-node="yz9upoebcfdv"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-full-width fl-node-content"> <div 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Call 1.800.994.1351 or visit <u><a class="ProsemirrorEditor-link" href="https://www.mipchecks.com/estore/?utm_source=MIP-website&utm_medium=referral&utm_campaign=website" target="_blank" rel="noopener">mipchecks.com</a></u> and receive <strong>20% off your order</strong> when you use promo code MIP20OFF</p> </div><a href="https://www.mipchecks.com/estore/?utm_source=MIP-website&utm_medium=referral&utm_campaign=website" target="_blank" rel="noopener" class="uabb-infobox-cta-link">Order Now</a> </div> </div> </div> </div> </div> </div> <div class="fl-module fl-module-info-box fl-node-rtdvgx2hizco" data-node="rtdvgx2hizco"> <div class="fl-module-content fl-node-content"> <div class="uabb-module-content uabb-infobox infobox-left infobox-has-icon infobox-icon-left-title "> <div class="uabb-infobox-left-right-wrap"> <div class="uabb-infobox-content"> <div class="left-title-image"><div class="uabb-module-content uabb-imgicon-wrap"> <span class="uabb-icon-wrap"> <span class="uabb-icon"> <i 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