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</div> </div> <a href="/news" class="mainmenu js-nav-system__link ">News</a> <a href="/about-era" class="mainmenu js-nav-system__link ">About <span style="text-transform: lowercase;">e</span>RA | AGENCY PARTNERSHIP</a> </div> <a href="/faqs.htm" class="mainmenu js-nav-system__link mobile-only">FAQs</a> <a href="/about-era/get-connected.htm" class="mainmenu js-nav-system__link mobile-only">Subscribe</a> <a href="https://grants.nih.gov/grants/glossary.htm" class="mainmenu js-nav-system__link mobile-only">Glossary</a> <a href="https://inside.era.nih.gov/" class="mainmenu js-nav-system__link mobile-only">eRA Intranet</a> <a href="https://www.era.nih.gov/need-help" class="mainmenu js-nav-system__link mobile-only">Need Help?</a> </div> <div style="height:4px; background-color:#41505f"></div>  <div class="graybackground-breadcrumbs"></div> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div role="main" class="main-container container js-quickedit-main-content"> <div class="row"> <div class="col-sm-12" role="heading"> <div class="region region-header"> <ol class="breadcrumb"> <li > <a href="/">Home</a> </li> <li > Need Help? </li> </ol> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <section class="col-sm-12"> <div id="main-content"></div> <div class="region region-content"> <h1 class="page-header"> <span>Need Help?</span> </h1> <article data-history-node-id="667" class="page full clearfix"> <div class="content"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><div class="row"> <div class="col-md-6"> <p>eRA Service Desk staff are here to help with any system questions you may have, whether it is navigating the system or solving a particular issue.</p> <p><strong>Before you contact the service desk, do see if you can find your answer on our:</strong></p> <ul> <li><strong><a href="https://era.nih.gov/help-tutorials">Help & Tutorials webpage</a></strong></li> <li><strong><a href="https://era.nih.gov/era-training/era-videos.htm">eRA Video Tutorials</a></strong></li> <li><strong><a href="https://era.nih.gov/faqs.htm">eRA FAQs</a></strong></li> </ul> </div> <div class="col-md-6"> <div class="faq-block"> <h2>Did You Know?</h2> <ul id="faqs"> </ul> <p><strong>See all</strong> <a href="/faqs.htm#XXIV">Two-Factor Authentication FAQs</a></p> </div> </div> </div> <h2>eRA Service Desk</h2> <div class="light-blue-well"> <div class="submit-ticket-btn"><a href="https://public.era.nih.gov/submithelp/" style="color:white"><img alt="Submit a ticket icon" src="/themes/era2019/images/submit-icon.svg" class="nobaguettebox">Submit a Web Ticket</a></div> <div class="row"> <div class="col-md-6"> <p><strong>Toll-free:</strong> 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)<br> <strong>Phone:</strong> 301-402-7469 (Press 1 for eRA Commons or ASSIST)</p> <p class="cursive-font">If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Service Desk’s busiest hours are between 10 a.m. and 3 p.m. ET</p> <p><strong>Hours:</strong> Mon-Fri 7 a.m. to 8 p.m. ET (closed on <a href="https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/">federal holidays</a>)</p> <p><strong>Note:</strong> See <a href="https://grants.nih.gov/grants/how-to-apply-application-guide/due-dates-and-submission-policies/dealing-with-system-issues.htm">Dealing With System Issues</a> if a federal system issue threatens your on-time application submission.</p> <p><strong>Password Issues?</strong>  See the eRA <a href="https://www.era.nih.gov/register-accounts/change-password.htm">Change Password</a> page for guidance and helpful resources. </p> <p>To change your Login.gov password, see these <a href="https://www.login.gov/help/manage-your-account/change-your-password/">instructions</a>. </p> </div> <div class="col-md-6">Contact for information/questions on: <ul> <li>ASSIST</li> <li>eRA Commons</li> <li>eRA Commons Registration</li> <li>eRA errors and warnings</li> <li>Application Status</li> <li>IAR</li> <li>Post-award administration (RPPR, xTRACT, xTrain, FCOI, etc.)</li> </ul> <p>To help expedite your Service Desk request, be prepared to provide:</p> <ul> <li>Full Name of Affected User</li> <li>Full Name of Institution/Organization</li> <li>Full Grant Number (Grants.gov Tracking Number for eSubmission)</li> <li>Notice of funding opportunity (NOFO), previously referred to as funding opportunity announcement (FOA)</li> </ul> </div> </div> </div> <div class="row row-block"> <div class="col-md-6"> <div class="light-blue-well-left-icon"><img alt="Address book icon" src="/themes/era2019/images/addressbook-icon.svg" class="nobaguettebox" style="height: fit-content;"> <div class="well-content"> <h3>For System-to-System help, please contact:</h3> <p>S2S <a href="mailto:S2SSupport@mail.nih.gov">S2SSupport@mail.nih.gov</a><br> Also see the <a href="https://era.nih.gov/applicants/system">System-to-System</a> webpage</p> </div> </div> </div> <div class="row"> <div class="col-md-6"> <div class="light-blue-well-left-icon"><img alt="Address book icon" src="/themes/era2019/images/addressbook-icon.svg" class="nobaguettebox" style="height: fit-content;"> <div class="well-content"> <h3>For general grants and funding information, please go to:</h3> <p><a href="https://grants.nih.gov/help">https://grants.nih.gov/help</a></p> </div> </div> </div> <div class="col-md-6"> </div> </div> <style type="text/css">.page-updated {display:none} </style> </div> </div> </div> </article> </div>  <div id="embed-survey" style="clear:left; margin-top:20px"></div>  <style> #close{ display:inline; position: fixed; top: 5%; left: 90%; float:right; width:30px; height:29px; background:url(/images/close_icon-l.png) no-repeat center center; z-index:-1 } </style> <script> //This adds the lightbox feature to every image in the body area aka .main-container // $('.main-container img').each(function() { // For each image // if (!$(this).is(".nobaguettebox")) { // var $img = $(this), // href = $img.attr('src'); // $img.wrap('<a class="baguetteBox gallery" href="' + href + '"></a>'); // } // }); </script> </section> </div> </div> <div class ="page-updated"> This page last updated on July 19, 2024<br> Technical Issues: <a href="mailto:OERWebmaster03@od.nih.gov">E-mail OER Webmaster</a> </div> </div> <script> $(document).ready(function(){ $('img').each(function() { if ($(this).width() > 799) { $(this).attr('title', 'To enlarge image, right-click it and open in a new tab'); } }); var url = window.location.href; var wb_url = url; document.getElementById("waybackurl").href="https://web.archive.org/web/*/" + wb_url; //This toggles the leftnav for the Reviewers section $(".main-section-premeeting h4, .main-section-premeeting .arrows").click(function(){ $(".main-section-premeeting .section-item").slideToggle("slow"); $(".main-section-premeeting .arrows").find(".arrow-up, .arrow-down").toggle(); }); $(".main-section-atmeeting h4, .main-section-atmeeting .arrows").click(function(){ $(".main-section-atmeeting .section-item").slideToggle("slow"); $(".main-section-atmeeting .arrows").find(".arrow-up, .arrow-down").toggle(); }); $(".main-section-postmeeting h4, .main-section-postmeeting .arrows").click(function(){ $(".main-section-postmeeting .section-item").slideToggle("slow"); $(".main-section-postmeeting .arrows").find(".arrow-up, .arrow-down").toggle(); }); //This toggles the leftnav for the Applicants section $(".main-section-how-to-apply h4, .main-section-how-to-apply .arrows").click(function(){ $(".main-section-how-to-apply .section-item").slideToggle("slow"); $(".main-section-how-to-apply .arrows").find(".arrow-up, .arrow-down").toggle(); }); $(".main-section-after-submission h4, .main-section-after-submission .arrows").click(function(){ $(".main-section-after-submission .section-item").slideToggle("slow"); $(".main-section-after-submission .arrows").find(".arrow-up, .arrow-down").toggle(); }); //This toggles the leftnav for the Grantees section $(".main-section-post-award-actions h4, .main-section-post-award-actions .arrows").click(function(){ $(".main-section-post-award-actions .section-item").slideToggle("slow"); $(".main-section-post-award-actions .arrows").find(".arrow-up, .arrow-down").toggle(); }); $(".main-section-submit-closeout h4, .main-section-submit-closeout .arrows").click(function(){ $(".main-section-submit-closeout .section-item").slideToggle("slow"); $(".main-section-submit-closeout .arrows").find(".arrow-up, .arrow-down").toggle(); }); //This toggles the leftnav for the Manage Accounts section $(".main-section-how-to h4, .main-section-how-to .arrows").click(function(){ $(".main-section-how-to .section-item").slideToggle("slow"); $(".main-section-how-to .arrows").find(".arrow-up, .arrow-down").toggle(); }); $(".main-section-manage-accounts h4, .main-section-manage-accounts .arrows").click(function(){ $(".main-section-manage-accounts .section-item").slideToggle("slow"); $(".main-section-manage-accounts .arrows").find(".arrow-up, .arrow-down").toggle(); }); // $('.applicants').hover(function(e) { // e.preventDefault(); // $('.applicants-menu').stop().toggleClass('hide'); // }); //$('.grantees').hover(function(e) { //e.preventDefault(); // $('.grantees-menu').stop().toggleClass('hide'); //}); //$('.reviewers').hover(function(e) { // e.preventDefault(); // $('.reviewers-menu').stop().toggleClass('hide'); // }); // $('.manage-accounts').hover(function(e) { // e.preventDefault(); // $('.manage-accounts-menu').stop().toggleClass('hide'); //}); // These are needed because the tab through menu feature does not load the hide // submenu fast enough when the page loads, so the hide class is applied to all // the submenus and then this code removes it so it does not interfer with the // keyboard tab feature. I know it sounds dumb but it works. ¯\_(ツ)_/¯ $(".applicants-menu").removeClass("hide"); $(".grantees-menu").removeClass("hide"); $(".reviewers-menu").removeClass("hide"); $(".manage-accounts-menu").removeClass("hide"); $('.news').hover(function(e) { e.preventDefault(); $('.news-menu').stop().toggleClass('hide'); }); $('.help-and-tutorials').hover(function(e) { e.preventDefault(); $('.help-and-tutorials-menu').stop().toggleClass('hide'); }); $('.about').hover(function(e) { e.preventDefault(); $('.about-menu').stop().toggleClass('hide'); }); //This adds the active-nav class to the items in the leftnav when the user is on that page var loc = window.location.pathname; var segment_str = window.location.pathname; // return segment1/segment2/segment3/segment4 var segment_array = segment_str.split( '/' ); var last_segment_loc = segment_array[segment_array.length - 2]; $('.main-section-premeeting').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-atmeeting').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-postmeeting').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-how-to-apply').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-after-submission').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-grantees').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-post-award-actions').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); // For leftnavs that have menu items which will have sub items instead of displaying them in the leftnav we want to highlight // the parent item. To do this easier this looks at the parent url and applies several styles to get the gray highlight effect if((window.location.href.indexOf("/grantees/submit-reports") > -1) || (window.location.href.indexOf("/recipients/submit-reports") > -1)){ $('a[href^="/grantees/submit-reports"]').addClass("active-nav2"); $('a[href^="/recipients/submit-reports"]').addClass("active-nav2"); $(".active-nav").next("div").toggleClass("hide"); $(".active-nav2").next("div").toggleClass("hide"); $(".js-nav-system__subnav__link.active-nav2").removeClass("active-nav2"); $(".js-nav-system__subnav__link.active-nav").removeClass("active-nav"); } // For leftnavs that have menu items which will have sub items instead of displaying them in the leftnav we want to highlight // the parent item. To do this easier this looks at the parent url and applies several styles to get the gray highlight effect if((window.location.href.indexOf("/grantees/seek-prior-approval-for-withdrawal-of-grant") > -1) || (window.location.href.indexOf("/recipients/seek-prior-approval-for-withdrawal-of-grant") > -1)){ $('a[href^="/grantees/seek-prior-approval-for-withdrawal-of-grant"]').addClass("active-nav2"); $('a[href^="/recipients/seek-prior-approval-for-withdrawal-of-grant"]').addClass("active-nav2"); $(".active-nav").next("div").toggleClass("hide"); $(".active-nav2").next("div").toggleClass("hide"); $(".js-nav-system__subnav__link.active-nav2").removeClass("active-nav2"); $(".js-nav-system__subnav__link.active-nav").removeClass("active-nav"); } // For leftnavs that have menu items which will have sub items instead of displaying them in the leftnav we want to highlight // the parent item. To do this easier this looks at the parent url and applies several styles to get the gray highlight effect if(window.location.href.indexOf("/applicants/system") > -1){ $('a[href^="/applicants/system"]').addClass("active-nav2"); $(".active-nav").next("div").toggleClass("hide"); $(".active-nav2").next("div").toggleClass("hide"); $(".js-nav-system__subnav__link.active-nav2").removeClass("active-nav2"); $(".js-nav-system__subnav__link.active-nav").removeClass("active-nav"); } $('.main-section-submit-closeout').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-how-to').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); $('.main-section-manage-accounts').find('a').each(function() { $(this).toggleClass('active-nav', $(this).attr('href') == loc); $(this).next("div").toggleClass('hide', $(this).attr('href') != loc); }); // Enables the lightbox feature around images // baguetteBox.run('.baguetteBox', { // captions: function(element) { // return element.getElementsByTagName('img')[0].alt; // } //}); onResize = function() { if($(window).width() < 767) { $('aside.first-sidebar').appendTo('section.col-sm-6'); } else { $('aside.first-sidebar').insertBefore( $( 'section.col-sm-6' ) ); } } $(document).ready(onResize); $(window).resize(onResize); var delay = (function() { var timer = 0; return function(callback, ms){ clearTimeout(timer); timer = setTimeout(callback, ms); } })(); $(window).resize(function() { delay(function(){ onResize(); },100) }); }); function mobileview() { var x = document.getElementById("myTopnav"); if (x.className === "topnav") { x.className += " responsive"; } else { x.className = "topnav"; } } //Use to give a pop up message for clicking on a link but web browsers do not like it and block it $('a').filter(function() { // return this.hostname && this.hostname !== location.hostname; // }) // .click(function () { // var x=window.confirm('You are leaving the eRA website. eRA has no control over the content of this site. 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