CINXE.COM

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://support.cockroachlabs.com/hc/en-us","20221118213845","https://web.archive.org/","web","/_static/", "1668807525"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"/>  <title>Cockroach Labs</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content=""/> <link rel="canonical" href="https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/en-us"/> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/en-us"/> <link rel="stylesheet" media="all" href="//web.archive.org/web/20221118213845cs_/https://static.zdassets.com/hc/assets/application-1a1175db35230dfa282e711364a74c60.css" id="stylesheet"/>  <link rel="stylesheet" media="all" href="//web.archive.org/web/20221118213845cs_/https://static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20221118213845cs_/https://p13.zdassets.com/hc/theming_assets/2315386/360000616772/style.css?digest=8960982283277"> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20221118213845im_/https://theme.zdassets.com/theme_assets/2315386/a9eda513a1f8fa51f1edd142346b5ee28028ed06.png"/> <script src="//web.archive.org/web/20221118213845js_/https://static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport"/>   <script type="text/javascript" src="//web.archive.org/web/20221118213845js_/https://p13.zdassets.com/hc/theming_assets/2315386/360000616772/script.js?digest=8960982283277"></script> </head> <body class=""> <header class="main-header"> <script type="text/javascript" src="https://web.archive.org/web/20221118213845js_/https://upload.cockroachlabs.com/js/external/SendSafelyZendesk.min.js"></script> <link rel="preconnect" href="https://web.archive.org/web/20221118213845/https://fonts.gstatic.com/" crossorigin> <link href="https://web.archive.org/web/20221118213845cs_/https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600;700&family=Source+Code+Pro:wght@400;500&family=Source+Sans+Pro:ital,wght@0,400;0,600;0,700;1,400;1,600&display=swap" rel="stylesheet"> <div class="internal-header"> <div class="logo"> <a title="Home" href="/web/20221118213845/https://support.cockroachlabs.com/hc/en-us"> <img src="//web.archive.org/web/20221118213845im_/https://theme.zdassets.com/theme_assets/2315386/aa655e58c4281924b9be8a1fa1f4f622221976b7.png" alt="Logo"> </a> </div> <div class="nav-wrapper"> <span class="icon-menu"></span> <nav class="user-nav" id="user-nav"> </nav> <a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/web/20221118213845/https://support.cockroachlabs.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.cockroachlabs.com%2Fhc%2Fen-us&locale=en-us">Sign in</a> </div> </div> </header> <main role="main"> <div id="divhomecontainer" style="padding-top: 80px;"> <h1 style="display: block; text-align: center; margin: 20px; font-family:" poppins, sans-serif font-weight: 600"">Welcome to CockroachDB Support</h1> <h2 style="display: block; text-align: center; margin: 20px;">Submit a New Request or Check your Existing Requests Below<h2> <form style="display: block; text-align: center; margin: 20px;" class="submitbutton" action="/web/20221118213845/https://support.cockroachlabs.com/hc/en-us/requests/new"> <input type="submit" value="Submit a Request"> </form> <form style="display: block; text-align: center; margin: 20px;" class="requestbutton" action="/web/20221118213845/https://support.cockroachlabs.com/hc/en-us/requests"> <input type="submit" value="Check your Existing Requests"> </form> <img src="https://web.archive.org/web/20221118213845im_/https://theme.zdassets.com/theme_assets/2315386/a94feafa8e6fb9e9b209ccbaec1b90d35ae7df3a.png" style=" margin: auto; display: block; max-width: 240px; margin-top: 85px; "/> </div> </main> <footer class="footer"> <div class="footer-inner"> <a title="Home" href="/web/20221118213845/https://support.cockroachlabs.com/hc/en-us">Cockroach Labs</a> <div class="footer-language-selector"> </div> </div> </footer> <div class="powered-by-zendesk"> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" focusable="false" viewbox="0 0 26 26"> <path d="M12 8.2v14.5H0zM12 3c0 3.3-2.7 6-6 6S0 6.3 0 3h12zm2 19.7c0-3.3 2.7-6 6-6s6 2.7 6 6H14zm0-5.2V3h12z"/> </svg> <a href="https://web.archive.org/web/20221118213845/https://www.zendesk.com/service/help-center/?utm_source=helpcenter&utm_medium=poweredbyzendesk&utm_campaign=text&utm_content=Cockroach+Labs" target="_blank" rel="nofollow">Powered by Zendesk</a> </div>  <script src="//web.archive.org/web/20221118213845js_/https://static.zdassets.com/hc/assets/en-us.526492fdafc29e65fbb9.js"></script> <script src="https://web.archive.org/web/20221118213845js_/https://cockroachdb.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="360000616772" data-return-to="https://support.cockroachlabs.com/hc/en-us" data-theme="hc" data-locale="en-us" data-auth-origin="360000616772,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"cockroachdb","environment":"production","name":"Cockroach Labs"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20221118213845/https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20221118213845/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20221118213845/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"settings":{},"usage_tracking":{"event":"front_page_viewed","data":"BAh7BjoKX21ldGF7CzoPYWNjb3VudF9pZGkDelQjOhNoZWxwX2NlbnRlcl9pZGwrCGs6rtFTADoNYnJhbmRfaWRsKwhEebXRUwA6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY6BkVUOgtsb2NhbGVJIgplbi11cwY7C1Q=--b86c973186b95a5a23e9fdb654cc91e211e1c954","url":"https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand":{"id":360000616772,"account_id":2315386,"name":"Cockroach Labs","active":true,"deleted_at":null,"created_at":"2018-05-11T17:25:15Z","updated_at":"2021-02-02T17:17:21Z","route_id":2278551,"signature_template":"{{agent.signature}}"},"current_brand_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com","current_host_mapping":"support.cockroachlabs.com","current_path":null,"authentication_domain":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":true,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","manage_content_url":"https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/en-us","arrange_content_url":"https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/user_segments?brand_id=360000616772","has_gather":true,"has_community_enabled":false,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_answer_bot_web_form_modal_v2":false,"has_assign_badge_modal_v2":true,"has_edit_user_profile_v2":false,"has_change_password_modal_v2":false,"has_garden_modals":false,"billing_url":"/access/return_to?return_to=https%3A%2F%2Fcockroachdb.zendesk.com%2Fadmin%2Fbilling%2Fsubscription","is_account_owner":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd807091-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/arrange?brand_id=360000616772","article_verification_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/verification?brand_id=360000616772","has_article_verification":true,"guide_language_settings_url":"https://web.archive.org/web/20221118213845/https://support.cockroachlabs.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/import_articles?brand_id=360000616772","content_tags_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/content_tags?brand_id=360000616772","community_badges_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/community_badges?brand_id=360000616772","community_settings_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/community_settings?brand_id=360000616772","gather_plan_state":"subscribed","search_settings_url":"https://web.archive.org/web/20221118213845/https://cockroachdb.zendesk.com/knowledge/search_settings?brand_id=360000616772","has_multibrand_search_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"rgba(105, 51, 255, 1)","brand_text_color":"#FFFFFF","text_color":"rgba(25, 15, 51, 1)","link_color":"rgba(38, 52, 215, 1)","background_color":"rgba(255, 255, 255, 1)","heading_font":"Geneva, 'Lucida Sans', 'Lucida Grande', 'Lucida Sans Unicode', Verdana, sans-serif","text_font":"Geneva, 'Lucida Sans', 'Lucida Grande', 'Lucida Sans Unicode', Verdana, sans-serif","logo":"//web.archive.org/web/20221118213845/https://theme.zdassets.com/theme_assets/2315386/aa655e58c4281924b9be8a1fa1f4f622221976b7.png","favicon":"//web.archive.org/web/20221118213845/https://theme.zdassets.com/theme_assets/2315386/a9eda513a1f8fa51f1edd142346b5ee28028ed06.png","homepage_background_image":"//web.archive.org/web/20221118213845/https://theme.zdassets.com/theme_assets/2315386/80b6f5b5ab7e64e47b3098214dafde1deed3b0ec.svg","community_background_image":"//web.archive.org/web/20221118213845/https://theme.zdassets.com/theme_assets/2315386/ea0fc49e94c74884940bd530924916ea87035a5f.svg","community_image":"//web.archive.org/web/20221118213845/https://theme.zdassets.com/theme_assets/2315386/e58c5e8c3ebf94cbbc4d3669def0adbd7d0ff479.svg"},"has_pci_credit_card_custom_field":true,"current_brand_id":360000616772,"help_center_restricted":false,"current_brand_active":true,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_end_user_apps":true,"has_request_list_custom_fields":false,"has_docs_importer":false,"has_sunco_widget_kill_switch":false,"gather_user_image_upload_via_aus":false,"user_preferred_locale":"en-us","has_end_user_session_renewal":true,"has_reload_page_after_changing_password":true,"has_user_session_cookie_enabled":false,"version":"v21959"}; </script> <script src="//web.archive.org/web/20221118213845js_/https://static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script> <script src="//web.archive.org/web/20221118213845js_/https://static.zdassets.com/hc/assets/hc_enduser-d3cf9db28bdf84e17f375e5f09292a40.js"></script> <script>(function(){var js = "window['__CF$cv$params']={r:'76c3dad819ddfaf0',m:'t6FZTr3DF_apm31m1otH6XvwenHWtveVsIwKYpd4Sxc-1668807525-0-AXYyoxxn7tV4uGS6nCKgVBdQK4oPKue7unGEDThPJBLzCYj/3bdyYJrr7tDSja82PG/TCrzqQSCk23+n2bDsHpx1Q7aZ+xzi1PSIF6FUROJXLhbOuqG2ucU770FZQobo5g==',s:[0x13217ca1f9,0x299a337896],u:'/cdn-cgi/challenge-platform/h/g'};var now=Date.now()/1000,offset=14400,ts=''+(Math.floor(now)-Math.floor(now%offset)),_cpo=document.createElement('script');_cpo.nonce='',_cpo.src='/cdn-cgi/challenge-platform/h/g/scripts/alpha/invisible.js?ts='+ts,document.getElementsByTagName('head')[0].appendChild(_cpo);";var _0xh = document.createElement('iframe');_0xh.height = 1;_0xh.width = 1;_0xh.style.position = 'absolute';_0xh.style.top = 0;_0xh.style.left = 0;_0xh.style.border = 'none';_0xh.style.visibility = 'hidden';document.body.appendChild(_0xh);function handler() {var _0xi = _0xh.contentDocument || _0xh.contentWindow.document;if (_0xi) {var _0xj = _0xi.createElement('script');_0xj.nonce = '';_0xj.innerHTML = js;_0xi.getElementsByTagName('head')[0].appendChild(_0xj);}}if (document.readyState !== 'loading') {handler();} else if (window.addEventListener) {document.addEventListener('DOMContentLoaded', handler);} else {var prev = document.onreadystatechange || function () {};document.onreadystatechange = function (e) {prev(e);if (document.readyState !== 'loading') {document.onreadystatechange = prev;handler();}};}})();</script></body> </html>