BBC NEWS | UK | What did go wrong at Terminal 5?

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xml:lang="en-GB" xmlns="http://www.w3.org/1999/xhtml" lang="en-GB"> <head> <title>BBC NEWS | UK | What did go wrong at Terminal 5?</title> <meta name="contentFlavor" content="STORY" /> <meta name="keywords" content="BBC, News, BBC News, news online, world, uk, international, foreign, british, online, service" /> <meta name="OriginalPublicationDate" content="2008/03/30 08:29:34" /> <meta name="UKFS_URL" content="/1/hi/uk/7318568.stm" /> <meta name="IFS_URL" content="/2/hi/uk_news/7318568.stm" /> <meta http-equiv="content-type" content="text/html;charset=iso-8859-1" /> <link href="http://newsrss.bbc.co.uk/rss/newsonline_world_edition/uk_news/rss.xml" rel="alternate" type="application/rss+xml" title="BBC NEWS | UK" /> <link href="/2/low/uk_news/7318568.stm" rel="alternate" type="text/html" title="Low Graphics" /> <meta name="Headline" content="What did go wrong at Terminal 5?" /> <meta name="Section" content="UK" /> <meta name="Description" content="The problems behind Heathrow Terminal 5's first few days were the result of a combination of several factors." /> <meta name="THUMBNAIL_URL" content="http://newsimg.bbc.co.uk/media/images/44521000/jpg/_44521574_heathrow_getty203.jpg" />    <link rel="apple-touch-icon" href="/nol/shared/img/iphone-news.png"/> <meta http-equiv="X-UA-Compatible" content="IE=8" />  <link type="text/css" rel="stylesheet" href="http://news.bbcimg.co.uk/css/screen/1_0_24/nol/v4/story.css" /> <style type="text/css" media="all"> @import "http://news.bbcimg.co.uk/css/screen/1_0_12/shared/v4/styles.css"; @import "http://news.bbcimg.co.uk/css/screen/1_0_12/shared/emp.css"; @import "http://news.bbcimg.co.uk/css/screen/1_0_12/shared/v4/sitewidealert.css"; @import "http://news.bbcimg.co.uk/css/screen/1_0_12/shared/v4/toggle.css"; </style> <style type="text/css" media="all"> #blq-main{font-size:1em;line-height:1.416;color:#464646} </style> <style type="text/css" media="all"> @import "http://news.bbcimg.co.uk/css/screen/1_0_24/nol/v4/styles.css"; @import "http://news.bbcimg.co.uk/css/screen/1_0_24/nol/v4/furniture.css"; @import "http://news.bbcimg.co.uk/css/screen/1_0_24/nol/v4/business.css"; @import "http://news.bbcimg.co.uk/css/screen/1_0_24/nol/v4/promo.css"; </style> <script type="text/javascript">  </script>  <script src="http://news.bbcimg.co.uk/js/newsi/latest/newsi.js?9" type="text/javascript"></script>   <script type="text/javascript" src="http://news.bbcimg.co.uk/js/core/3_3_1/bbc_fmtj.js"></script> <script type="text/javascript">  </script> <script type="text/javascript" src="http://news.bbcimg.co.uk/js/common/3_2_1/bbc_fmtj_common.js"></script> <script type="text/javascript" src="http://news.bbcimg.co.uk/js/config/apps/3_6/bbc_fmtj_config_v4.js"></script>  <style type="text/css" media="all"> .mediaAssetStoryA div, .videoInStoryA .emp, .videoInStoryA div { height: 288px!important; } </style> <script type="text/javascript"> if (typeof bbcRequireMap !== 'undefined' && bbcRequireMap["jquery-1.9"] === undefined && bbcRequireMap["jquery-1"]) { var jquery19Path = bbcRequireMap["jquery-1"].replace(/0.(1|2).(1|4)/, '0.3.0').replace(/jquery-1.(5|7).(1|2)/, 'jquery-1.9.1'); require({ paths : { "jquery-1.9": jquery19Path } }); } if (typeof bbcRequireMap !== 'undefined' && bbcRequireMap["swfobject-2"]) { require({ paths : { "swfobject-2": bbcRequireMap["swfobject-2"].replace('0.1.3', '0.1.10') } }); } </script> <script type="text/javascript"> require({ paths : { "bump-3": "http://emp.bbci.co.uk/emp/bump-3/bump-3" } }); </script>  <script type="text/javascript"> //<![CDATA[ gloader.load(['glow', '1', 'glow.dom']); //]]> </script>  <script type="text/javascript" src="http://news.bbcimg.co.uk/js/app/av/emp/2_1_8/emp.js"></script>  <script type="text/javascript" src="http://news.bbcimg.co.uk/js/app/av/emp/2_1_8/compatibility.js"></script> <script type="text/javascript"> //<![CDATA[ // set site specific config bbc.fmtj.av.emp.configs.push('news'); require(['jquery-1'], function ($) { $(document).ready(function () { bbc.fmtj.av.emp.loadAll(); }); }); //]]> </script> <script type="text/javascript" src="http://news.bbcimg.co.uk/js/locationservices/locator/v4_0/locator.js"></script> <script type="text/javascript" src="http://news.bbcimg.co.uk/js/app/ticker/v1_2_0/ticker.js"></script> <script src="http://news.bbcimg.co.uk/js/legacy/1_1/news.js" language="JavaScript" type="text/javascript"></script>    <script type="text/javascript">/*<![CDATA[*//*jslint plusplus: true, sloppy: true, browser: true, maxerr: 200, maxlen: 200 */ /*globals BBC, bbcdotcom*/ if (bbcdotcom === undefined) { var bbcdotcom = { init: function (params) {}, objects: function(str) { return false; }, domLoaded: false, data: { ads: 0, stats: 0, statsProvider: null }, adverts: { slot: function (id, group) {}, layout: { reset: function() {} } }, config: { isActive: function(key) { return false; } }, addLoadEvent: function(func) { var windowOnload = window.onload; if (typeof window.onload !== 'function') { window.onload = func; } else { window.onload = function() { if (windowOnload) { windowOnload(); } func(); } } } } } /** * This differs to the one found under /orb/objects.js */ bbcdotcom.objects = function (strName, action, obj) { var i, len, args = arguments, nameParts = strName.split("."); if (action === undefined) { action = 'valid'; } if (obj === undefined) { obj = window; } for (i = 0, len = nameParts.length; i < len; i++) { if (obj[nameParts[i]] === undefined) { if (action === 'create') { obj[nameParts[i]] = {}; } else { return false; } } else if (typeof obj[nameParts[i]] === 'function') { if (typeof args[1] !== 'undefined' && args[1] !== null && obj[nameParts[i]](args[1]) !== undefined) { return obj[nameParts[i]](args[1]); } else if (obj[nameParts[i]]() !== undefined) { return obj[nameParts[i]](); } } obj = obj[nameParts[i]]; } return obj; }; bbcdotcom.objects('bbcdotcom.stats', 'create'); // Create BBC.adverts skeleton if (BBC === undefined) { var BBC = {}; } if (BBC.adverts === undefined) { BBC.adverts = { setZone: function () {}, configure: function () {}, write: function () {}, show: function () {}, isActive: function () { return false; }, setScriptRoot: function () {}, setImgRoot: function () {}, getAdvertTag: function () {}, getSectionPath: function() {} }; } /*]]>*/</script> <meta name="application-name" content="BBC"/> <meta name="msapplication-tooltip" content="Explore the BBC, for latest news, sport and weather, TV & radio schedules and highlights, with nature, food, comedy, children's programmes and much more"/> <meta name="msapplication-starturl" content="http://www.bbc.com/news/?ocid=global-news-pinned-ie9"/> <meta name="msapplication-window" content="width=1024;height=768"/> <meta name="msapplication-task" content="name=BBC Home;action-uri=http://www.bbc.com/?ocid=global-homepage-pinned-ie9;icon-uri=http://news.bbcimg.co.uk/shared/img/bbccom/favicon_16.ico" /> <meta name="msapplication-task" content="name=BBC News;action-uri=http://www.bbc.com/news/?ocid=global-news-pinned-ie9;icon-uri=http://news.bbcimg.co.uk/shared/img/bbccom/favicon_16.ico" /> <meta name="msapplication-task" content="name=BBC Sport;action-uri=http://www.bbc.com/sport/0/?ocid=global-sport-pinned-ie9;icon-uri=http://news.bbcimg.co.uk/shared/img/bbccom/favicon_16.ico" /> <meta name="msapplication-task" content="name=BBC Future;action-uri=http://www.bbc.com/future?ocid=global-future-pinned-ie9;icon-uri=http://news.bbcimg.co.uk/shared/img/bbccom/favicon_16.ico" /> <meta name="msapplication-task" content="name=BBC Travel;action-uri=http://www.bbc.com/travel?ocid=global-travel-pinned-ie9;icon-uri=http://news.bbcimg.co.uk/shared/img/bbccom/favicon_16.ico" /> <meta name="msapplication-task" content="name=BBC Weather;action-uri=http://www.bbc.co.uk/weather/?ocid=global-weather-pinned-ie9;icon-uri=http://news.bbcimg.co.uk/shared/img/bbccom/favicon_16.ico" />  <style type="text/css">.bbccom_display_none{display:none;}</style> <script type="text/javascript">/*<![CDATA[*/function syncRoadBlock(src,companionId) { var compidarg; if (arguments.length == 2 && typeof companionId == 'string') { compidarg = companionId; } BBC.adverts.empCompanionResponse(src, compidarg); }; pt=new Object(); pt.aenab = "yes";/*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ if (typeof orb !== 'undefined' && typeof orb.fig === 'function') { bbcdotcom.data = { a: orb.fig('ad')? 1 : 0, b: (0 == orb.fig('uk')) ? 1 : 0, c: orb.fig('ap') }; } else { document.write(unescape('%3Cscript type="text/javascript" src="http://tps.bbc.com/wwscripts/data"%3E%3C/script%3E')); } /*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ if (typeof bbcdotcom.data == 'undefined' || typeof bbcdotcom.data.a == 'undefined' || typeof bbcdotcom.data.b == 'undefined' || typeof bbcdotcom.data.c == 'undefined') { bbcdotcom.data = {a:0,b:0,c:0}; } if (bbcdotcom.data.a == 1) { document.write(unescape('%3Clink href="http://news.bbcimg.co.uk/css/screen/shared/1.52.0/3pt_ads.css" rel="stylesheet" type="text/css" /%3E')); document.write(unescape('%3Cscript type="text/javascript" src="http://www.bbc.co.uk/wwscripts/flag"%3E%3C/script%3E')); } /*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ if (typeof bbcdotcom.flag == 'undefined' || bbcdotcom.flag.a != 1) { bbcdotcom.data.a = 0; } /*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ if (bbcdotcom.data.a == 1 || bbcdotcom.data.b == 1) { document.write(unescape('%3Cscript type="text/javascript" src="//www.googletagservices.com/tag/js/gpt.js"%3E%3C/script%3E')); document.write(unescape('%3Cscript type="text/javascript" src="http://news.bbcimg.co.uk/js/app/bbccom/1.52.0/bbccom_all.js"%3E%3C/script%3E')); } /*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ if (bbcdotcom.data.a == 1 || bbcdotcom.data.b == 1) { BBC.adverts.setData(bbcdotcom.data); bbcdotcom.config.setAdsEnabled(bbcdotcom.data.a); bbcdotcom.config.setAnalyticsEnabled(bbcdotcom.data.b); bbcdotcom.dataOrb = { ads: bbcdotcom.data.a, stats: bbcdotcom.data.b, statsProvider: bbcdotcom.data.c }; bbcdotcom.config.setData(bbcdotcom.dataOrb); bbcdotcom.init({adsToDisplay: ["leaderboard", "sponsor", "mpu"]}); if(typeof bbcdotcom !== 'undefined' && typeof bbcdotcom.survey !== 'undefined' && typeof bbcdotcom.survey.init === 'function') { bbcdotcom.survey.init(); } } /* * Native remove content for UK visitors */ (function() { if (bbcdotcom.data.b == 0) { var adKeyword = bbcdotcom.objects('bbc.fmtj.page.adKeyword'); if(adKeyword && adKeyword !== null && typeof adKeyword === 'string' && adKeyword.indexOf('native-') !== -1) { document.write('<style >' + '#storypage-container .story-body {display:none;}' + '#native-uk-disclaimer {border: 2px solid;margin: 8px;padding: 16px;}' + '</style>'); require(['jquery-1'], function($) { $(function(){ /* Native advertising disclaimer */ $( ".story-body" ).html('<div id="native-uk-disclaimer">' + '<h1>BBC Sport (International version)</h1>' + 'We\'re sorry but this article is not accessible from the UK as it is part of our ' + 'international service and is not funded by the license fee.' + '</div>'); $( ".story-body" ).show(); }); }); } } }()); bbcdotcom.objects('page', 'create', bbcdotcom); bbcdotcom.page.edition = 'international'; bbcdotcom.page.url = '/2/hi/uk_news/7318568.stm'; bbcdotcom.page.zoneFile = '3pt_zone_file'; bbcdotcom.page.http_host = 'news.bbc.co.uk'; /*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/if(bbcdotcom.data.a == 1){(function(){ switch(bbcdotcom.page.url) { case "/": case "/default.stm": bbcdotcom.page.url = (bbcdotcom.page.edition === "domestic") ? "/1/hi/default.stm" : "/2/hi/default.stm"; break; case "/sport": case "/sport/": case "/sport/default.stm": bbcdotcom.page.url = (bbcdotcom.page.edition === "domestic") ? "/sport1/hi/default.stm" : "/sport2/hi/default.stm"; break; } BBC.adverts.setScriptRoot('http://news.bbcimg.co.uk/js/app/bbccom/1.52.0/'); bbcdotcom.config.setJsPrefix ('http://news.bbcimg.co.uk/js/app/bbccom/1.52.0'); bbcdotcom.config.setAssetPrefix('http://news.bbcimg.co.uk/shared/bbccom/1.52.0/'); bbcdotcom.config.setVersion('1.52.0'); bbcdotcom.config.setSwfPrefix ('http://news.bbcimg.co.uk/shared/swf/bbccom/1.52.0'); bbcdotcom.config.setCssPrefix ('http://news.bbcimg.co.uk/css/screen/shared/1.52.0'); BBC.adverts.setImgRoot('http://news.bbcimg.co.uk/shared/img/bbccom/'); BBC.adverts.init({ domain: bbcdotcom.page.http_host, location: bbcdotcom.page.url, zoneVersion: bbcdotcom.page.zoneFile, zoneReferrer: document.referrer }); }()); (function(){ if(typeof require !== 'undefined') { require({ paths:{ "bbcdotcom":"http://news.bbcimg.co.uk/js/app/bbccom/1.52.0" } }); } })(); // Only serve advert.js to news site if(BBC.adverts.getV6Gvl3() && 'undefined' !== typeof bbcdotcom.page.bddUseLatestFromTest) { document.write(unescape('%3Cscript type="text/javascript" src="http://wwwpreview.test.newsonline.tc.nca.bbc.co.uk/js/app/bbccom/' + bbcdotcom.latest_version + '/advert.js"')); } else if(BBC.adverts.getV6Gvl3()) { document.write(unescape('%3Cscript type="text/javascript" src="http://news.bbcimg.co.uk/js/app/bbccom/1.52.0/advert.js"%3E%3C/script%3E')); } if(/[?|&]metadata=yes(&|$)/.test(window.location.search)) { document.write('http://www.test.bbc.com/wwscripts/metadata?bbcdotcom_asset=' + window.location.hostname + window.location.pathname); }}/*]]>*/</script> <script type="text/javascript"> /*<![CDATA[*/ if (BBC.adverts.isActive('ads')) { document.write(unescape('%3Cscript id="gnlAdsEnabled" class="bbccom_display_none"%3E%3C/script%3E')); } if (BBC.adverts.isActive('analytics')) { document.write(unescape('%3Cscript id="gnlAnalyticsEnabled" class="bbccom_display_none"%3E%3C/script%3E')); } /*]]>*/ </script> <script type="text/javascript"> require({ paths:{ "bbcdotcom": "http://news.bbcimg.co.uk/js/app/bbccom/1.52.0" } }); </script> <script type="text/javascript"> /*<![CDATA[*/ document.write(unescape('%3Cscript id="continuous-play-enabled" class="bbccom_display_none"%3E%3C/script%3E')); /*]]>*/ </script> <script type="text/javascript"> if(typeof BBC.adverts != 'undefined' && typeof BBC.adverts.setPageVersion != 'undefined'){ BBC.adverts.setPageVersion('4'); } </script> </head> <body topmargin="0" leftmargin="0" marginwidth="0" marginheight="0" id="body"> <div class="centerbody"> <script type="text/javascript"> if(typeof BBC.adverts != 'undefined' && typeof BBC.adverts.setPageVersion != 'undefined'){ BBC.adverts.setPageVersion('4'); } </script>  <script type="text/javascript"> // <![CDATA[ require(["istats-1"], function (istats) { function countername(u) { var countername = []; u = u.replace(/\.[^.\/]+$/, ''); u = u.replace(/[#][^#]+$/, '' ); u = u.replace(/[\?][^\?]+$/, '' ); u = u.replace(/\/newsid_\d+/g, '/'); u = u.replace(/\/[12]\//, '/'); u = u.replace(/\/reviews\//, '/'); u = u.replace(/\/sport[12]\//, '/sport/'); u = u.replace(/\/bbc_sport\//, '/sport/'); u = u.replace(/\/(hi|mobile)\//, '/'); u = u.replace(/\/(uk|i)fs\//, '/'); var path = u.split('/').slice(3); var asset_id_re = /(\d+)\/?$/; var asset_id = ''; if (matches = asset_id_re.exec( path[path.length-1] )) { asset_id = matches[1]; } var prod_name = 'news'; var prod = new Array(); prod['sport'] = /sport/; prod['weather'] = /weather/; prod['cbbc'] = /cbbc/; for (var name in prod) { if (u.match(prod[name])) { prod_name = name; break; } } countername.push(prod_name); for (var i=0; i<path.length; i++) { var part = path[i]; if (part && (part != prod_name) && (part != asset_id) && (part != 'default')) { countername.push(part); } } if (asset_id) {countername.push(asset_id);} countername.push('page'); return countername.join('.'); } istats_countername = countername(location.href); }); </script>  <a name="top"></a> <div class="newsbanner"> <div class="logo"><a href="http://news.bbc.co.uk"><span>BBC News Updated every minute of every day</span></a></div> <div class="o"> <table cellspacing="0" width="100%" border="0" cellpadding="0"><tr><td class="banmain" valign="middle"> <div class="wideav"> <a href="/1/hi/video_and_audio/news_summary/8070822.stm"> <img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="watch" border="0" vspace="0" hspace="0"> One-Minute World News </a> <br clear="all" /> </div> </td></tr></table> </div>  <script> ar = document.location.href.split("?"); si = ar[0].replace(".stm","").substr(ar[0].length-11, ar[0].length); document.write('<img src="http://stats.bbc.co.uk/o.gif?~RS~s~RS~News~RS~t~RS~HighWeb_Legacy~RS~i~RS~'+si+'~RS~p~RS~0~RS~u~RS~/2/hi/uk_news/7318568.stm~RS~r~RS~(none)~RS~a~RS~International~RS~q~RS~~RS~z~RS~58~RS~" width="1" height="1">'); </script> <noscript> <img src="http://stats.bbc.co.uk/o.gif?~RS~s~RS~News~RS~t~RS~HighWeb_Legacy~RS~i~RS~0~RS~p~RS~0~RS~u~RS~/2/hi/uk_news/7318568.stm~RS~r~RS~(none)~RS~a~RS~International~RS~q~RS~~RS~z~RS~58~RS~" height="1" width="1" alt="" /><br /> </noscript>  </div>    <table cellpadding="0" cellspacing="0" class="main"> <tr> <td class="sidebar1"> <div class="lhs"> <div class="lhsb"> <a href="/2/hi/default.stm">News Front Page</a> </div> <div class="o"> <img src="http://news.bbcimg.co.uk/nol/shared/img/nav/v3_map_world_rb.gif" width="92" height="54" alt="" border="0" usemap="#world_map"> </div> <div class="lhsb"> <a href="/2/hi/africa/default.stm">Africa</a> </div> <div class="lhsb"> <a href="/2/hi/americas/default.stm">Americas</a> </div> <div class="lhsb"> <a href="/2/hi/asia-pacific/default.stm">Asia-Pacific</a> </div> <div class="lhsb"> <a href="/2/hi/europe/default.stm">Europe</a> </div> <div class="lhsb"> <a href="/2/hi/middle_east/default.stm">Middle East</a> </div> <div class="lhsb"> <a href="/2/hi/south_asia/default.stm">South Asia</a> </div> <div class="lhssqs"> <a href="/2/hi/uk_news/default.stm">UK</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/england/default.stm">England</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/northern_ireland/default.stm">Northern Ireland</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/scotland/default.stm">Scotland</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/wales/default.stm">Wales</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/politics/default.stm">UK Politics</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/education/default.stm">Education</a> </div> <div class="lhslt"> <a href="/2/hi/uk_news/magazine/default.stm">Magazine</a> </div> <div class="lhsb"> <a href="/2/hi/business/default.stm">Business</a> </div> <div class="lhsb"> <a href="/2/hi/health/default.stm">Health</a> </div> <div class="lhsb"> <a href="/2/hi/science/nature/default.stm">Science & Environment</a> </div> <div class="lhsb"> <a href="/2/hi/technology/default.stm">Technology</a> </div> <div class="lhsb"> <a href="/2/hi/entertainment/default.stm">Entertainment</a> </div> <div class="lhsb"> <a href="/2/hi/also_in_the_news/default.stm">Also in the news</a> </div> <div class="lhsdl">-----------------</div> <div class="lhsl"> <a href="/2/hi/video_and_audio/default.stm">Video and Audio</a> </div> <div class="lhsdl">-----------------</div> <div id="bbccom_button" class="bbccom_display_none"> <script type="text/javascript">BBC.adverts.write("button");</script> </div> <script type="text/javascript">BBC.adverts.show("button");</script> <div class="lhsb"> <a href="/2/hi/programmes/default.stm">Programmes</a> </div> <div class="lhsl"> <a href="/2/hi/talking_point/default.stm">Have Your Say</a> </div> <div class="lhsl"> <a href="/2/hi/in_pictures/default.stm">In Pictures</a> </div> <div class="lhsl"> <a href="/2/hi/country_profiles/default.stm">Country Profiles</a> </div> <div class="lhsl"> <a href="/2/hi/in_depth/default.stm">Special Reports</a> </div> </div> <div class="relatedbbcsites"> <h3>Related BBC sites</h3> <ul> <li><a href="http://news.bbc.co.uk/sport1/hi/default.stm" title="Home of BBC Sport on the internet">Sport</a></li> <li><a href="http://www.bbc.co.uk/weather/" title="Weather information from around the world">Weather</a></li> <li><a href="http://www.bbc.co.uk/onthisday" title="BBC On This Day">On This Day</a></li> <li><a href="http://www.bbc.co.uk/blogs/theeditors/" title="Editors' Blog">Editors' Blog</a></li> <li><a href="http://www.bbc.co.uk/worldservice/" title="BBC World Service">BBC World Service</a></li> </ul> </div>  <img height="1" width="1" src="http://switch.atdmt.com/action/agencyrep_bbc_usa_uk_home" /> <img alt="" id="livestats" src="http://stats.bbc.co.uk/o.gif?~RS~s~RS~News~RS~t~RS~HighWeb_Story~RS~i~RS~7318568~RS~p~RS~44485~RS~a~RS~International~RS~u~RS~/2/hi/uk_news/7318568.stm~RS~r~RS~(none)~RS~q~RS~~RS~z~RS~58~RS~"/></td> <td class="contentwrapper"> <table class="datetools" cellpadding="0" cellspacing="0"> <tr> <td > <a name="startcontent"></a><div class="ds"><span class="lu">Page last updated at </span>08:29 GMT, Sunday, 30 March 2008 09:29 UK</div> <div class="mvtb"><table cellspacing="0" width="416" border="0" cellpadding="0"><tr> <td width="213"><a class="epl" onClick="popUpPage('http://newsvote.bbc.co.uk/mpapps/pagetools/email/news.bbc.co.uk/2/hi/uk_news/7318568.stm','status=no,scrollbars=yes,resizable=yes,width=370,height=445','Mailer')" href="http://newsvote.bbc.co.uk/mpapps/pagetools/email/news.bbc.co.uk/2/hi/uk_news/7318568.stm" target="Mailer"> <img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/email.gif" align="left" width="17" height="11" alt="" border="0" vspace="0" hspace="3"> E-mail this to a friend </a></td> <td width="203"><a class="epl" onClick="popUpPage('http://newsvote.bbc.co.uk/mpapps/pagetools/print/news.bbc.co.uk/2/hi/uk_news/7318568.stm','status=no,scrollbars=yes,toolbar=yes,resizable=yes,menubar=yes,width=600,height=445','Printer')" href="http://newsvote.bbc.co.uk/mpapps/pagetools/print/news.bbc.co.uk/2/hi/uk_news/7318568.stm" target="Printer"> <img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/print.gif" align="left" width="17" height="11" alt="" border="0" vspace="0" hspace="3"> Printable version </a></td> </tr></table></div> </td> </tr> </table> <table class="storycontent" cellpadding="0" cellspacing="0"> <tr> <td colspan="2"> <div class="mxb"> <h1> What did go wrong at Terminal 5? </h1> </div> </td> </tr> <tr> <td class="storybody"> <B>Almost 300 flights in and out of Heathrow Airport were cancelled during the first five days as teething problems at the new Terminal 5 caused chaos. But what went wrong on that fateful first day?</B>  <a name="top"></a>  <p>  <table border="0" cellspacing="0" align="right" width="203" cellpadding="0"> <tr><td> <div> <img src="http://newsimg.bbc.co.uk/media/images/44521000/jpg/_44521575_heathrow_getty203b.jpg" width="203" height="152" alt="Passengers waiting at Terminal 5" border="0" vspace="0" hspace="0"> <div class="cap">Passengers at T5 have not been getting the expected prompt service </div> </div> </td></tr> </table>  <p> The problems appear to be due to a combination of factors. <p> Some were technical, involving glitches with the sophisticated new baggage set-up, which is designed to handle 12,000 bags an hour. <p> But other issues were more mundane. Employees arriving for work, for example, could not find their way to the staff car park. <p><div class="arrdo"><a class="bodl" href="#graphic"><B> See where problems developed at Terminal 5</B></a></div> <p> BA has said "initial teething problems" with car parking, delays in getting staff through security screening and staff familiarisation had resulted in a backlog of baggage which meant severe delays and flight cancellations over the days that followed. <p> The first warning signs came as early as 0400 GMT on Thursday when passengers began to arrive, only to be confronted with the same problems as the staff in trying to find somewhere to park. <p> The road signs were apparently not clear outside the terminal, and people said they were given wrong directions once inside. <p> But that was only the start of their problems. All the check-in desks were apparently closed at 0400 GMT, leaving passengers no option other than to form a queue. <p> Then, when one was finally opened, the resulting rush was "chaos" according to one would-be flyer. <p> <B>Warning signs</B> <p> The first flight arrived at T5 from Hong Kong at 0442 GMT, slightly ahead of schedule, but its passengers faced a delay of about an hour to collect their bags. <p> The problems began to mount and by 0630 GMT a queue of about 300 people waiting to board flights had formed, another passenger said. <p> As the morning wore on, some passengers had to wait up to two-and-a-half hours to collect their suitcases from baggage reclaim. <p> An underground conveyor system had become clogged up, according to the BBC's transport correspondent Tom Symonds. <p> This was being blamed on staff failing to remove luggage quickly enough at the final unloading stage. <p> <p> Further technical faults also meant seven flights also had to leave T5 without luggage on board. <p> <B>Check-in suspended</B> <p> By Thursday lunchtime the cumulative effect meant BA had to cancel 20 flights. <p> By early afternoon, a queue of more than 100 people whose flights had been cancelled, stood in line to try to get away on other flights or get refunds. <p> To make matters worse, the luggage belt in one part of the departure lounge failed. <p> At about 1630 GMT, all check-in at the new BA Terminal 5 was suspended because of further problems with the baggage system. <p> Long queues were also building up around that time at the fast-bag drop desks, where passengers leave their luggage after checking in using computer terminals. <p> By about 1700 GMT, BA suspended the checking in of all luggage going into the hold. <p> This meant passengers already at the airport had the choice of either flying with just hand luggage, getting an alternative flight or claiming a refund. <p> By the end of T5's first traumatic day, a total of 34 flights had been cancelled and hundreds of passengers had been left stranded, either for a flight or even for their bags. <p> <p>By Saturday, BA said at least 15,000 bags were stranded at Heathrow - with one source telling the BBC that the number may have been closer to 20,000. <p> While the airline says it is working to clear the bag backlog, how long it will take for BA to work off the negative publicity caused by the fiasco remains to be seen. <p> <p> <p>  <a name="graphic"></a>   <table cellspacing="0" width="416" border="0" cellpadding="0"> <tr> <td class="sibtbg"> <div class="sih"> PROBLEM AREAS AT TERMINAL 5 ON THURSDAY </div> <div class="o"> <img src="http://newsimg.bbc.co.uk/media/images/44522000/gif/_44522427_t5_issues_416xoth.gif" width="416" height="405" alt="Graphic" border="0" vspace="0" hspace="0"> </div> <div class="mva"> <B>1. 0400 </B>- Both passengers and staff have trouble locating car parks<br /> <B>2. 0400 </B>- Delayed opening of check-in results in long queues <br /> <B>3. 0442</B>- First passengers arrive early but wait an hour for luggage<br /> <B>4. All morning </B> - Clogged conveyor leads to long wait for luggage<br /> <B>5. 1630</B> - Baggage system failure; all check-in at T5 suspended<br /> <B>6. 1700 </B>- After long queues form at "fast bag drop" desk, BA suspends check-in of all luggage into hold </div> </td> </tr> </table> <br clear="all" />  <div class="arrup"><a class="bodl" href="#top"><B>Back to top</B></a></div> <br /><br clear="all" /> <div class="mvtb"><table cellspacing="0" width="416" border="0" cellpadding="0"><tr> <td width="213"><a class="epl" onClick="popUpPage('http://newsvote.bbc.co.uk/mpapps/pagetools/email/news.bbc.co.uk/2/hi/uk_news/7318568.stm','status=no,scrollbars=yes,resizable=yes,width=370,height=445','Mailer')" href="http://newsvote.bbc.co.uk/mpapps/pagetools/email/news.bbc.co.uk/2/hi/uk_news/7318568.stm" target="Mailer"> <img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/email.gif" align="left" width="17" height="11" alt="" border="0" vspace="0" hspace="3"> E-mail this to a friend </a></td> <td width="203"><a class="epl" onClick="popUpPage('http://newsvote.bbc.co.uk/mpapps/pagetools/print/news.bbc.co.uk/2/hi/uk_news/7318568.stm','status=no,scrollbars=yes,toolbar=yes,resizable=yes,menubar=yes,width=600,height=445','Printer')" href="http://newsvote.bbc.co.uk/mpapps/pagetools/print/news.bbc.co.uk/2/hi/uk_news/7318568.stm" target="Printer"> <img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/print.gif" align="left" width="17" height="11" alt="" border="0" vspace="0" hspace="3"> Printable version </a></td> </tr></table></div> <div id="socialBookMarks" class="sharesb"> <h3>Bookmark with:</h3> <ul> <li class="delicious"> <a id="delicious" title="Post this story to Delicious" href="http://del.icio.us/post?url=http://news.bbc.co.uk/2/hi/uk_news/7318568.stm&title=What did go wrong at Terminal 5?">Delicious</a> </li> <li class="digg"> <a id="digg" title="Post this story to Digg" href="http://digg.com/submit?url=http://news.bbc.co.uk/2/hi/uk_news/7318568.stm&title=What did go wrong at Terminal 5?">Digg</a> </li> <li class="reddit"> <a id="reddit" title="Post this story to reddit" href="http://reddit.com/submit?url=http://news.bbc.co.uk/2/hi/uk_news/7318568.stm&title=What did go wrong at Terminal 5?">reddit</a> </li> <li class="facebook"> <a id="facebook" title="Post this story to Facebook" href="http://www.facebook.com/sharer.php?u=http://news.bbc.co.uk/2/hi/uk_news/7318568.stm">Facebook</a> </li> <li class="stumbleupon"> <a id="stumbleupon" title="Post this story to StumbleUpon" href="http://www.stumbleupon.com/submit?url=http://news.bbc.co.uk/2/hi/uk_news/7318568.stm&title=What did go wrong at Terminal 5?">StumbleUpon</a> </li> </ul> <p class="what"><a href="http://news.bbc.co.uk/1/hi/help/6915817.stm">What are these?</a></p> </div> <script language="JavaScript">  </script> </td> <td class="storyextra"> <div id="bbccom_mpu" class="bbccom_display_none"> <script type="text/javascript">BBC.adverts.write("mpu");</script> </div> <script type="text/javascript">BBC.adverts.show("mpu");</script> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" width="1" height="10" alt=""><br /> <div class="puffbox"> <div class="o"> <div class="mph1"> HEATHROW EXPANSION </div> <div class="nlp"> LATEST NEWS </div> <a href="/2/hi/uk_news/england/london/8678282.stm"><img src="http://newsimg.bbc.co.uk/media/images/47540000/jpg/_47540421_006633927-1.jpg" align="left" width="66" height="66" alt="Plane approaching Heathrow" border="0" vspace="3" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="66" alt="" border="0" vspace="0" hspace="0"> <a href="/2/hi/uk_news/england/london/8678282.stm"><b>Heathrow plans scrapped</b></a> <br /> <a href="/2/hi/uk_news/england/london/8678282.stm"> Plans for a third runway at Heathrow are cancelled by the new government. <br clear="all" /> </a> <div class="nlp"> NEWS STORIES </div> <div class="arr"> <a href="/2/hi/uk_news/england/london/8588220.stm">Opponents win challenge</a> </div> <div class="arr"> <a href="/2/hi/uk_news/8528708.stm">Heathrow expansion plan 'unfair'</a> </div> <div class="arr"> <a href="/2/hi/business/8527633.stm">Heathrow expansion 'boost to UK'</a> </div> <div class="arr"> <a href="/2/hi/uk_news/8502996.stm">Heathrow expansion e-mails probed</a> </div> <div class="arr"> <a href="/2/hi/uk_news/england/london/8485765.stm">Protesters plan runway 'fortress'</a> </div> <div class="arr"> <a href="/2/hi/uk_news/england/london/8357106.stm">Actors stage third runway protest</a> </div> <div class="arr"> <a href="/2/hi/uk_news/england/london/8318413.stm">BAA to buy 700 homes near runway</a> </div> <div class="arr"> <a href="/2/hi/uk_news/politics/7829676.stm">Go-ahead for new Heathrow runway</a> </div> <div class="nlp"> FEATURES AND ANALYSIS </div> <a href="/2/hi/uk_news/7831450.stm"><img src="http://newsimg.bbc.co.uk/media/images/45380000/jpg/_45380705_006727034-1.jpg" align="left" width="66" height="49" alt="Greenpeace banner" border="0" vspace="3" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="/2/hi/uk_news/7831450.stm"><b>Fight goes on</b></a> <br /> <a href="/2/hi/uk_news/7831450.stm"> Opponents of the runway say their protest is not over <br clear="all" /> </a> <div class="arr"> <a href="/2/hi/uk_news/7819699.stm">Residents consider the expansion </a> </div> <div class="arr"> <a href="/2/hi/uk_news/politics/7831626.stm">Brown's political gamble</a> </div> <div class="arr"> <a href="/2/hi/science/nature/7831462.stm">Can a bigger Heathrow be green?</a> </div> <div class="arr"> <a href="/2/hi/business/7825109.stm">Construction project explained</a> </div> <div class="arr"> <a href="/2/hi/uk_news/politics/7722261.stm">Q&A: A third runway</a> </div> <div class="arr"> <a href="/2/hi/uk_news/7107652.stm">At-a-glance: Heathrow's rivals</a> </div> <div class="nlp"> BACKGROUND </div> <div class="arr"> <a href="/2/hi/uk_news/politics/7722164.stm">Heathrow expansion in graphics</a> </div> <div class="arr"> <a href="/2/hi/uk_news/7828694.stm">For and against expansion</a> </div> <div class="arr"> <a href="/2/hi/in_depth/629/629/7288007.stm">T5 guide: Overview</a> </div> <div class="nlp"> HAVE YOUR SAY </div> <div class="arr"> <a href="http://newsforums.bbc.co.uk/nol/thread.jspa?forumID=5906&edition=2">Does Heathrow need third runway?</a> </div> <div class="nlp"> VIDEO AND AUDIO REPORTS </div> <a href="/2/hi/uk_news/8588762.stm"><img src="http://newsimg.bbc.co.uk/media/images/47539000/jpg/_47539602_jex_643774_de27-1.jpg" align="left" width="66" height="49" alt="Councillor Ray Puddifoot" border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="/2/hi/uk_news/8588762.stm">Objectors win runway challenge</a> <br /> <div class="wideav"><a href="/2/hi/uk_news/8588762.stm"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <a href="/2/hi/uk_news/politics/7831817.stm"><img src="http://newsimg.bbc.co.uk/media/images/45380000/jpg/_45380219_plane66.jpg" align="left" width="66" height="49" alt="Aircraft at Heathrow Airport" border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="/2/hi/uk_news/politics/7831817.stm">Voices in support of the third runway...</a> <br /> <div class="wideav"><a href="/2/hi/uk_news/politics/7831817.stm"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <a href="/2/hi/uk_news/7831702.stm"><img src="http://newsimg.bbc.co.uk/media/images/45380000/jpg/_45380138_boris66.jpg" align="left" width="66" height="49" alt="London Mayor Boris Johnson" border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="/2/hi/uk_news/7831702.stm">...and those against expansion</a> <br /> <div class="wideav"><a href="/2/hi/uk_news/7831702.stm"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <a href="/2/hi/programmes/this_week/7832764.stm"><img src="http://newsimg.bbc.co.uk/media/images/45381000/jpg/_45381764_-4.jpg" align="left" width="66" height="49" alt="Alistair McGowan " border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="/2/hi/programmes/this_week/7832764.stm">McGowan against Heathrow expansion</a> <br /> <div class="wideav"><a href="/2/hi/programmes/this_week/7832764.stm"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <img src="http://newsimg.bbc.co.uk/shared/img/cccccc.gif" width="203" height="1" alt="" border="0" vspace="3" class="" hspace="0"><br /> </div> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" width="1" height="10" alt=""><br /> <div class="o"> <div class="mph1"> HEATHROW TERMINAL 5 OPENS </div> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" width="1" height="5" alt="" border="0" vspace="0" hspace="0"><br /> <a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318700?redirect=7318730.stm&news=1&nbram=1&bbram=1&nbwm=1&bbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"><img src="http://newsimg.bbc.co.uk/media/images/44521000/jpg/_44521482_terminalfive66.jpg" align="left" width="66" height="49" alt="T5" border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318700?redirect=7318730.stm&news=1&nbram=1&bbram=1&nbwm=1&bbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"> Terminal 5: Before and After </a> <br /> <div class="miitb"><a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318700?redirect=7318730.stm&news=1&nbram=1&bbram=1&nbwm=1&bbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <img src="http://newsimg.bbc.co.uk/shared/img/cccccc.gif" width="203" height="1" alt="" border="0" vspace="3" hspace="0"><br /> <a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318200?redirect=7318259.stm&news=1&nbwm=1&bbram=1&nbram=1&bbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"><img src="http://newsimg.bbc.co.uk/media/images/44520000/jpg/_44520822_willie_walsh66.jpg" align="left" width="66" height="49" alt="Willie Walsh" border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318200?redirect=7318259.stm&news=1&nbwm=1&bbram=1&nbram=1&bbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"> BA chief on T5 teething woes </a> <br /> <div class="miitb"><a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318200?redirect=7318259.stm&news=1&nbwm=1&bbram=1&nbram=1&bbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <img src="http://newsimg.bbc.co.uk/shared/img/cccccc.gif" width="203" height="1" alt="" border="0" vspace="3" hspace="0"><br /> <a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318400?redirect=7318457.stm&news=1&nbram=1&bbram=1&bbwm=1&nbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"><img src="http://newsimg.bbc.co.uk/media/images/44521000/gif/_44521135_passengers66.gif" align="left" width="66" height="49" alt="Family" border="0" vspace="0" hspace="0"></a> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" align="left" width="5" height="49" alt="" border="0" vspace="0" hspace="0"> <a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318400?redirect=7318457.stm&news=1&nbram=1&bbram=1&bbwm=1&nbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"> Passengers describe being stuck at T5 </a> <br /> <div class="miitb"><a href="http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7310000/newsid_7318400?redirect=7318457.stm&news=1&nbram=1&bbram=1&bbwm=1&nbwm=1&asb=1" onClick="javascript:newsi.utils.av.launch({el:this});return false;"><img src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_text.gif" align="left" width="57" height="13" alt="" border="" vspace="0" hspace="0"><br clear="all" /></a></div> <img src="http://newsimg.bbc.co.uk/shared/img/cccccc.gif" width="203" height="1" alt="" border="0" vspace="3" hspace="0"><br /> </div> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" width="1" height="10" alt=""><br /></div> <div class="topStoryH"> <a class="lp" href="/2/hi/uk_news/default.stm">TOP UK STORIES</a> </div> <div class="arr"> <a href="/news/10628025">Major manhunt for Afghan soldier</a> <br /> </div> <div class="arr"> <a href="/news/10628641">Unemployment dips to 2.47 million</a> <br /> </div> <div class="arr"> <a href="/news/uk-england-10633297">PM condemns sympathy for Moat</a> <br /> </div> <script language="JavaScript">getRssUrlStory('/rss/newsonline_world_edition/uk_news/rss.xml')</script> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" width="1" height="10" alt=""><br /> <img src="http://newsimg.bbc.co.uk/shared/img/o.gif" width="1" height="1" alt="" /> <div id="nav1"> <div id="popStory"> <h4><a href="/2/shared/bsp/hi/live_stats/html/map.stm" class="lp">MOST POPULAR STORIES NOW</a></h4> </div> </div> <script> function liveStatsTabs(newTab,oldTab) { if (document.getElementById) { document.getElementById(newTab).style.display = "inline"; document.getElementById(oldTab).style.display = "none"; return false; } else if (document.all) { document.all[oldTab].style.display = "none"; document.all[newTab].style.display = "inline"; return false; } else { return true; } } </script> <div id="livestats100" class="statsStory"> <ul class="tabpopStory"> <li id="livestats101" class="tabpopHead">SHARED</li> <li id="livestats102"><a href="/2/shared/bsp/hi/live_stats/html/map.stm" onclick="return liveStatsTabs('livestats200','livestats100')">READ</a></li> <li id="livestats103"><a href="/2/shared/bsp/hi/live_stats/html/map.stm" onclick="return liveStatsTabs('livestats300','livestats100')">WATCHED/LISTENED</a></li> </ul> <ul class="popstoryList"> <li class="mp2"> <a href="http://www.bbc.co.uk/2/hi/programmes/from_our_own_correspondent/8587838.stm">Tourists flock to 'Jesus's tomb' in Kashmir</a> </li> </ul> <a href="/1/shared/bsp/hi/live_stats/html/map.stm" class="arr">Most popular now, in detail </a> </div> <div id="livestats200" class="statsStory"> <ul class="tabpopStory"> <li id="livestats201"><a href="/2/shared/bsp/hi/live_stats/html/map.stm" onclick="return liveStatsTabs('livestats100','livestats200')">SHARED</a></li> <li id="livestats202" class="tabpopHead">READ</li> <li id="livestats203"><a href="/2/shared/bsp/hi/live_stats/html/map.stm" onclick="return liveStatsTabs('livestats300','livestats200')">WATCHED/LISTENED</a></li> </ul> <ul class="popstoryList"> <li class="mp1"> <a href="http://www.bbc.co.uk/news/uk-england-devon-40364632">BBC News</a> </li> <li class="mp2"> <a href="http://www.bbc.co.uk/news/uk-40366646">BBC News</a> </li> <li class="mp3"> <a href="http://www.bbc.co.uk/news/world-europe-40362094">BBC News</a> </li> <li class="mp4"> <a href="http://www.bbc.co.uk/news/uk-40363063">BBC News</a> </li> <li class="mp5"> <a href="http://www.bbc.co.uk/news/world-middle-east-40363671">BBC News</a> </li> <li class="mp6"> <a href="http://www.bbc.co.uk/news/technology-40366816">BBC News</a> </li> <li class="mp7"> <a href="http://www.bbc.co.uk/news/uk-england-birmingham-40364821">BBC News</a> </li> <li class="mp8"> <a href="http://www.bbc.co.uk/news/world-asia-china-40363281">BBC News</a> </li> <li class="mp9"> <a href="http://www.bbc.co.uk/news/world-us-canada-40363390">BBC News</a> </li> <li class="mp10"> <a href="http://www.bbc.co.uk/news/world-africa-40365245">BBC News</a> </li> </ul> <a href="/1/shared/bsp/hi/live_stats/html/map.stm" class="arr">Most popular now, in detail </a> </div> <div id="livestats300" class="statsStory"> <ul class="tabpopStory"> <li id="livestats301"><a href="/2/shared/bsp/hi/live_stats/html/map.stm" onclick="return liveStatsTabs('livestats100','livestats300')">SHARED</a></li> <li id="livestats302"><a href="/2/shared/bsp/hi/live_stats/html/map.stm" onclick="return liveStatsTabs('livestats200','livestats300')">READ</a></li> <li id="livestats303" class="tabpopHead">WATCHED/LISTENED</li> </ul> <ul class="popstoryList"> <li class="mp1"> <a href="http://www.bbc.co.uk/news/av/uk-40358825/boris-johnson-struggles-in-interview"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp2"> <a href="http://www.bbc.co.uk/news/av/world-us-canada-40362067/north-america-prepares-for-august-solar-eclipse"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp3"> <a href="http://www.bbc.co.uk/news/av/world-australia-40365981/koalas-facing-extinction-in-some-australian-states"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp4"> <a href="http://www.bbc.co.uk/news/av/uk-england-40058866/the-rise-of-the-female-fitness-model"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp5"> <a href="http://www.bbc.co.uk/news/av/uk-40358672/theresa-may-apologises-grenfell-response-not-good-enough"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp6"> <a href="http://www.bbc.co.uk/news/av/uk-england-beds-bucks-herts-40282863/airlander-10-world-s-longest-aircraft-hits-highest-altitude"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp7"> <a href="http://www.bbc.co.uk/news/av/world-asia-40360168/devil-wheel-rider-it-makes-me-happy"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />Indonesia's female 'devil wheel' riders</a> </li> <li class="mp8"> <a href="http://www.bbc.co.uk/news/av/uk-scotland-40354153/doddie-weir-will-call-me-a-big-jessie-says-tearful-brian-whittle"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp9"> <a href="http://www.bbc.co.uk/news/av/uk-40368427/grenfell-cladding-used-on-tottenham-tower-block"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> <li class="mp10"> <a href="http://www.bbc.co.uk/news/av/uk-england-suffolk-40362922/oocl-hong-kong-felixstowe-port-welcomes-world-s-biggest-ship"> <img height="13" hspace="0" align="left" vspace="2" border="0" width="20" alt="video" src="http://newsimg.bbc.co.uk/nol/shared/img/v3/icons/video_single.gif" />BBC News</a> </li> </ul> <a href="/2/shared/bsp/hi/live_stats/html/map.stm" class="arr">Most popular now, in detail </a> </div> <div class="clear"></div> <script> liveStatsTabs('livestats200','livestats100'); liveStatsTabs('livestats200','livestats300'); </script> </td> </tr> <tr><td colspan="3"> <div class="o"> <table cellspacing="0" border="0" cellpadding="0" width="466"> <tr> <td valign="top" class="gpromo" width="10"><img src="http://news.bbcimg.co.uk/shared/img/o.gif" width="10" height="1" alt="" border="0" vspace="0" hspace="0"></td><td valign="top" width="446"> <div class="promotopbg"> <div class="nlp"> FEATURES, VIEWS, ANALYSIS </div> </div> <table cellspacing="0" border="0" cellpadding="0" width="446"> <tr> <td valign="top" width="126"> <div class="promobottombg"> <div class="mvb"> <a href="http://www.bbc.co.uk/news/magazine-17390729"><img src="http://news.bbcimg.co.uk/media/images/59123000/jpg/_59123716_125673327_ordos_horses_afp_144.jpg" align="" width="126" height="70" alt="Horses sculpture in memory of Genghis Khan, Ordos, Inner Mongolia" border="0" vspace="0" hspace="0"></a> <a class="shl" href="http://www.bbc.co.uk/news/magazine-17390729">Ghost town</a> <br /> </div> <div class="o"> Has China's housing bubble burst? </div> </div> </td><td valign="top" class="gpromo" width="34"><img src="http://news.bbcimg.co.uk/shared/img/o.gif" width="34" height="1" alt="" border="0" vspace="0" hspace="0"></td><td valign="top" width="126"> <div class="promobottombg"> <div class="mvb"> <a href="http://www.bbc.co.uk/news/magazine-18551857"><img src="http://news.bbcimg.co.uk/media/images/61082000/jpg/_61082421_swatafo_worrall.jpg" align="" width="126" height="70" alt="Afo - the world's oldest clove tree " border="0" vspace="0" hspace="0"></a> <a class="shl" href="http://www.bbc.co.uk/news/magazine-18551857">The guerilla plant </a> <br /> </div> <div class="o"> How the world's oldest clove tree defied an empire </div> </div> </td><td valign="top" class="gpromo" width="34"><img src="http://news.bbcimg.co.uk/shared/img/o.gif" width="34" height="1" alt="" border="0" vspace="0" hspace="0"></td><td valign="top" width="126"> <div class="promobottombg"> <div class="mvb"> <a href="/2/hi/programmes/newsnight/9705123.stm"><img src="http://news.bbcimg.co.uk/media/images/59091000/jpg/_59091876_bbcsergeilook.jpg" align="" width="126" height="71" alt="Sergei Polunin" border="0" vspace="0" hspace="0"></a> <a class="shl" href="/2/hi/programmes/newsnight/9705123.stm">Walking away</a> <br /> </div> <div class="o"> Why Royal Ballet principal Sergei Polunin quit </div> </div> </td> </tr> </table> </td><td valign="top" class="gpromo" width="10"><img src="http://news.bbcimg.co.uk/shared/img/o.gif" width="10" height="1" alt="" border="0" vspace="0" hspace="0"></td> </tr> </table> <img src="http://news.bbcimg.co.uk/shared/img/o.gif" width="466" height="20" alt="" border="0">  <script language="JavaScript">  </script> <noscript> <div class="mostpopular"><span class="now"><a href="/1/shared/bsp/hi/live_stats/html/map.stm">Most Popular Now</a></span><p class="section"><a href="/1/shared/bsp/hi/live_stats/html/map.stm" class="now">Most Popular Now</a> | <a href=/1/shared/bsp/hi/live_stats/html/map.stm?lsf>56,514 people are reading stories on the site right now.</a>";</p><div class="clear"></div></div> </noscript>   <img src="http://news.bbcimg.co.uk/shared/img/ffffff.gif" width="466" height="20" alt="" border="0"><br /> </div> </td></tr> </table> </td> </tr> </table>  <div class="blq-toplink"><a href="#blq-main"><span>Skip to top</span></a></div> <div class="servicev4 ifs_services"> <h4>PRODUCTS & SERVICES</h4> <ul> <li class="emailnews"><a href="http://newsvote.bbc.co.uk/go/news/int/story/services/-/email/news">E-mail news</a></li> <li class="mobiles"><a href="http://news.bbc.co.uk/go/news/int/story/services/-/1/hi/help/6358397.stm">Mobiles</a></li> <li class="alerts"><a href="http://news.bbc.co.uk/go/news/int/story/services/-/1/hi/help/4735697.stm">Widgets & Alerts</a></li> <li class="newsfeeds"><a href="http://news.bbc.co.uk/go/news/int/story/services/-/1/hi/help/3223484.stm">News feeds</a></li> <li class="podcast"><a href="http://www.bbcworldservice.com/podcasts">Podcasts</a></li> </ul> <div class="clear"></div> </div>  <img src="/sol/shared/img/timezone/z.zzz" width="0" height="0" alt="" /> <script type="text/javascript"> blq.setLabel('searchSuggestion', 'Search BBC News'); </script> <map name="world_map" id="world_map"> <area alt="Americas" coords="0,0,34,53" href="/2/hi/americas/default.stm" /> <area alt="Africa" shape="poly" coords="37,25,37,51,52,51,52,33,48,33,48,31,40,31" href="/2/hi/africa/default.stm" /> <area alt="Europe" shape="poly" coords="35,2,66,2,66,12,56,12,56,20,37,20" href="/1/hi/europe/default.stm" /> <area alt="Middle East" shape="poly" coords="44,24,57,24,58,50,55,50,55,31,52,28,44,28" href="/1/hi/middle_east/default.stm" /> <area alt="South Asia" coords="60,24,67,49" href="/1/hi/south_asia/default.stm" /> <area alt="Asia Pacific" shape="poly" coords="71,2,89,3,88,51,69,51,69,20,62,20,62,16,71,16" href="/1/hi/asia-pacific/default.stm" /> </map>  <br /> </div> </body> </html>

CINXE.COM

BBC NEWS | UK | What did go wrong at Terminal 5?