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globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/lu/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="true" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 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globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/lu/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/lu/entertainment/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="true" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="Divertissements" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 84 44" width="84" xmlns="http://www.w3.org/2000/svg"><path d="m1.0781 17.5449h2.9004c2.5078 0 3.9902 1.5645 3.9902 4.2188v.0117c0 2.6602-1.4766 4.2246-3.9902 4.2246h-2.9004zm2.8301 7.5059c1.8867 0 2.9824-1.207 2.9824-3.2637v-.0117c0-2.0625-1.1074-3.2812-2.9824-3.2812h-1.7754v6.5566zm5.4756-7.2891c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1875 1.9219h1.0195v6.3164h-1.0195zm2.2705 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0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109.0001-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accessoires</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/fr-lu/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Assistance" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 60 44" width="60" xmlns="http://www.w3.org/2000/svg"><path d="m5.6949 23.5715h-3.3633l-.8496 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2.8477-3.2754 1.7051 0 2.7422 1.2129 2.7422 3.1758v.3867h-4.541v.0469c.0527 1.248.75 2.0391 1.8223 2.0391.8145 0 1.3652-.2988 1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574z"></path></svg></span><span class="globalnav-link-text">Assistance</span></span></a></li></ul></div></div></div></li><li data-topnav-flyout-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=fr_LU" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path 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url("/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-macfamily-3.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-macfamily-3.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-macfamily-3.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-macfamily-3.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/psp-hero-banner-macfamily-3.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Assistance Mac</h1></div> </div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--7up as-imagegrid--base"> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="MacBook Air" data-analytics-link-url="/fr-lu/mac/macbook-air" href="/fr-lu/mac/macbook-air"><picture class="as-imagegrid-img "> <source srcset="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-macbook-air-2.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-macbook-air-2.image.large_2x.png" alt="" width="100" class="" height="60"></picture> <span aria-label="MacBook Air">MacBook Air</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="MacBook Pro" data-analytics-link-url="/fr-lu/mac/macbook-pro" href="/fr-lu/mac/macbook-pro"><picture class="as-imagegrid-img "> <source srcset="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-macbook-pro.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-macbook-pro.image.large_2x.png" alt="" width="100" class="" height="60"></picture> <span aria-label="MacBook Pro">MacBook Pro</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iMac" data-analytics-link-url="/fr-lu/mac/imac" href="/fr-lu/mac/imac"><picture class="as-imagegrid-img "> <source 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height="60"></picture> <span aria-label="Mac mini">Mac mini</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac Studio" data-analytics-link-url="/fr-lu/mac/mac-studio" href="/fr-lu/mac/mac-studio"><picture class="as-imagegrid-img "> <source srcset="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-mac-studio.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-mac-studio.image.large_2x.png" alt="" width="60" class="" height="60"></picture> <span aria-label="Mac Studio">Mac Studio</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac Pro" data-analytics-link-url="/fr-lu/mac/mac-pro" href="/fr-lu/mac/mac-pro"><picture class="as-imagegrid-img "> <source srcset="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-mac-pro.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-mac-pro.image.large_2x.png" alt="" width="60" class="" height="60"></picture> <span aria-label="Mac Pro">Mac Pro</span></a></div> <div class='as-imagegrid-item column large-1 medium-3 small-6 large-grow' > <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Displays" data-analytics-link-url="/fr-lu/displays" href="/fr-lu/displays"><picture class="as-imagegrid-img "> <source srcset="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-displays.image.small_2x.png" media="(max-width: 734px)" /> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/grid-nav-icon-mac-family-displays.image.large_2x.png" alt="" width="100" class="" height="60"></picture> <span aria-label="Écrans">Écrans</span></a></div> </div> <div class="as-content-block " > <div class="row justify-content-center as-contentblock--1up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img justify-content-center"> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/macos-content-keep-mac-updated_2x.png" alt="" width="292" class="as-contentblock-image" height="150"></div> <div class="as-contentblock-block justify-content-center"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Upgrade macOS on your Mac">Mettre à niveau macOS sur votre Mac</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Découvrez comment passer à macOS Sequoia pour bénéficier des dernières fonctionnalités et d’une sécurité optimale, et comment maintenir votre Mac à jour automatiquement.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to upgrade to macOS Sequoia" data-analytics-link-url="/fr-lu/102662" href="/fr-lu/102662"><span class="icon-copy" aria-label="Découvrir comment passer à macOS Sequoia">Découvrir comment passer à macOS Sequoia</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to keep macOS updated" data-analytics-link-url="/fr-lu/108382" href="/fr-lu/108382"><span class="icon-copy" aria-label="Découvrir comment maintenir macOS à jour">Découvrir comment maintenir macOS à jour</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Obtenir de l’aide pour votre Mac</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacebetween medium-justify-content-center small-justify-content-center as-contentblock--3up"> <div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-password_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Reset your Apple Account password">Réinitialisation du mot de passe de votre compte Apple</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Si vous avez oublié le mot de passe de votre compte Apple, vous pouvez le réinitialiser pour recouvrer l’accès.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to reset your password" data-analytics-link-url="/fr-lu/102656" href="/fr-lu/102656"><span class="icon-copy" aria-label="Découvrir comment réinitialiser votre mot de passe">Découvrir comment réinitialiser votre mot de passe</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-macos_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Reinstall macOS">Réinstaller macOS</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Récupération macOS permet de réinstaller le système d’exploitation de votre Mac sans supprimer vos données personnelles.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to use macOS Recovery" data-analytics-link-url="/fr-lu/102655" href="/fr-lu/102655"><span class="icon-copy" aria-label="Découvrir comment utiliser Récupération macOS">Découvrir comment utiliser Récupération macOS</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-clock-arrow_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Back up your Mac">Sauvegarder les données de votre Mac</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Connectez un périphérique de stockage externe à votre Mac pour sauvegarder automatiquement vos données avec Time Machine.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to use Time Machine" data-analytics-link-url="/fr-lu/104984" href="/fr-lu/104984"><span class="icon-copy" aria-label="Découvrir comment utiliser Time Machine">Découvrir comment utiliser Time Machine</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacebetween medium-justify-content-center small-justify-content-center as-contentblock--3up"> <div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-setup-finder_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up MacBook Air, MacBook Pro, or iMac">Configurer un MacBook Air, MacBook Pro ou iMac</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Rien de plus facile que de commencer à utiliser votre nouveau <a href="/fr-lu/guide/macbook-air/set-up-your-mac-apd831707cb3/mac">MacBook Air</a>, <a href="/fr-lu/guide/macbook-pro/set-up-your-mac-apd831707cb3/mac">MacBook Pro</a> ou <a href="/fr-lu/guide/imac/set-up-your-mac-apd831707cb3/mac">iMac</a>. L’Assistant réglages vous guide tout au long du processus de configuration.</p></div></div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-setup-gear_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up Mac mini, Mac Studio, or Mac Pro">Configurer un Mac mini, Mac Studio ou Mac Pro</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Découvrez comment effectuer la configuration initiale de votre nouveau <a href="/fr-lu/guide/mac-mini/set-up-your-mac-apd831707cb3/mac">Mac mini</a>, <a href="/fr-lu/guide/mac-studio/set-up-your-mac-apd831707cb3/mac">Mac Studio</a> ou <a href="/fr-lu/guide/mac-pro/set-up-your-mac-apd831707cb3/mac">Mac Pro</a> à l’aide de l’Assistant réglages.</p></div></div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-migration-assistant_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Move content to your new Mac">Transfert de contenu vers votre nouveau Mac</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Copiez l’intégralité de vos documents, apps, comptes d’utilisateurs et réglages sur votre nouveau Mac à l’aide de l’Assistant migration.</p></div><ul class="links-stacked" role="presentation"> <li> <a 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src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-my-support_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="My Support">Mon assistance</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Connectez-vous avec votre compte Apple pour vérifier l’état de votre couverture ou rechercher une réparation existante.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Sign in to My Support" data-analytics-link-url="https://mysupport.apple.com/" href="https://mysupport.apple.com/"><span class="icon-copy" aria-label="Se connecter à Mon assistance">Se connecter à Mon assistance</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-service-options2_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Service options">Options de réparation</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Découvrez les options de service et de réparation certifiées Apple.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" 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<div class="as-contentblock-img justify-content-center"> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-md-applecare-protection-plan_2x.png" alt="" width="150" class="as-contentblock-image" height="150"></div> <div class="as-contentblock-block justify-content-center"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get AppleCare+ for Mac">Souscrivez un contrat AppleCare Protection Plan</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Bénéficiez, pendant une durée maximale de trois ans, d’une couverture des réparations proposée par Apple et d’assistance technique assurée par les personnes qui connaissent le mieux votre Mac.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" 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