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0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a></li><li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"><div data-topnav-flyout="menu" class="globalnav-flyout"><div class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/us/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 1.535v3.914h-1.007zm-4.27 5.519c-1.195 0-1.869-.867-1.869-2.361 0-1.5.674-2.361 1.869-2.361 1.196 0 1.87.861 1.87 2.361 0 1.494-.674 2.361-1.87 2.361zm0-5.631c-1.798 0-2.912 1.237-2.912 3.27 0 2.027 1.114 3.269 2.912 3.269 1.799 0 2.913-1.242 2.913-3.269 0-2.033-1.114-3.27-2.913-3.27zm-5.478-1.475v1.635h1.407v.843h-1.407v3.575c0 .744.282 1.06.938 1.06.182 0 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data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 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globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 1.805-1.582zm-4.125.586c0-1.131.832-1.782 2.303-1.869l1.822-.112v-.574c0-.779-.486-1.207-1.43-1.207-.755 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class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewBox="0 0 34 44"><path 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access after an account recovery waiting period.</p> <h2 class="gb-header">What is account recovery?</h2> <p class="gb-paragraph">Account recovery is a process designed to get you back into your Apple Account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. We know this delay is inconvenient, but it’s important so that we can keep your account and information safe.</p> <p class="gb-paragraph">Before you start the account recovery waiting period, try to <a href="/en-us/102656" class="gb-anchor" aria-label="reset your Apple Account password">reset your password</a> on a trusted device.</p> <p class="gb-paragraph">Use account recovery only as a last resort when you can’t sign in or reset your Apple Account password any other way.</p> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If you don’t know which email address or phone number you use with Apple Account, try different email addresses or phone numbers. You can sign in and reset your password with any email addresses or phone numbers on file in your Apple Account.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you don’t have a trusted device, you can <a href="/en-us/102656#supportapp" class="gb-anchor">reset your password using the Apple Support app</a> on a family member’s iPhone or iPad. You can also visit an Apple Store and ask to use a device on site.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you set up an account recovery contact, they can also <a href="/en-us/102608" class="gb-anchor" aria-label="Help a friend of family member as their account recovery contact">help you reset your password</a>.</p></li></ul> <h2 class="gb-header">Start account recovery</h2> <p class="gb-paragraph">The quickest and easiest way to start account recovery is right on your device. In Settings or System Settings, try to sign in on your device. If you don’t know your password and can’t verify your account information, you'll receive the option to start account recovery.</p> <p class="gb-paragraph">You can also start account recovery from <a href="https://iforgot.apple.com" class="gb-anchor" aria-label="iforgot.apple.com">iforgot.apple.com</a> through your device’s browser.</p> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.</p></li><li class="gb-list_item"><p class="gb-paragraph">Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.</p></li><li class="gb-list_item"><p class="gb-paragraph">If you started your account recovery request with <a href="https://iforgot.apple.com" class="gb-anchor">iforgot.apple.com</a> through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery. </p></li></ul> <h2 class="gb-header">After you start account recovery</h2> <p class="gb-paragraph">After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.</p> <p class="gb-paragraph">It may be several days or more before you can reset your password. Contacting Apple Support can’t help you shorten this time.</p> <p class="gb-paragraph">When the waiting period is over, Apple will send you a text or automated phone call with instructions to regain access to your account. If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to <a href="https://apple.com/recover" class="gb-anchor">apple.com/recover</a>. Follow the instructions to regain access to your Apple Account.</p> <div class="note gb-note"><p class="gb-paragraph">In some cases, you might be able to shorten the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*</p></div> <h3 class="gb-header">Check the status of your request</h3> <p class="gb-paragraph">At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to <a href="https://iforgot.apple.com/" class="gb-anchor" aria-label="Reset your Apple ID password on the web">iforgot.apple.com</a> and enter your Apple Account email address or phone number.</p> <h3 class="gb-header">Cancel your request</h3> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple Account immediately.</p></li><li class="gb-list_item"><p class="gb-paragraph">To cancel a recovery request that you did not make, follow the instructions in your email confirmation. </p></li></ul> <div class="note gb-note"><p class="gb-paragraph">* For the purposes of validation, Apple Pay doesn’t work as a credit card validation. If you enter your credit-card details correctly, and are asked to re-enter your security information, contact your card issuer. 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