CINXE.COM

Contact Portal - Case Submission | JAMS Mediation, Arbitration, ADR Services

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Connect with our case management team. </p> <a href="/contact" class="btn btn-small btn-secondary-outline">Contact Us</a> </div> </div> </div> </section> --><!-- ./Featured Series, ID: 198071 --><div class="modal modal-container-width modal-request-support" role="dialog" aria-modal="true" aria-label="Have a question?" id="modal-request-support" hidden=""> <header class="modal-header"> <button class="btn btn-small btn-modal-close" aria-label="Close Modal"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true"> <path fill-rule="evenodd" d="M4.293 4.293a1 1 0 011.414 0L10 8.586l4.293-4.293a1 1 0 111.414 1.414L11.414 10l4.293 4.293a1 1 0 01-1.414 1.414L10 11.414l-4.293 4.293a1 1 0 01-1.414-1.414L8.586 10 4.293 5.707a1 1 0 010-1.414z" clip-rule="evenodd"> </path> </svg> </button> </header> <div class="modal-body"> <div class="modal-support-body"> <!-- Title, ID: 177049 --><h3 class=" heading-medium heading-underline section-title">Have a question?</h3><!-- ./Title, ID: 177049 --> <p>Call JAMS at&nbsp;<a href="tel:+18003525267">800.352.5267</a>&nbsp;(Monday - Friday 7AM - 5PM), or send us a message below.</p> <form name="form-request-support" id="form-request-support" method="post" action="/_config/support-form-proxy"><input type="hidden" name="EmailRecipients" value=""/> <fieldset> <div class="form-field"> <label for="select-location"> Inquiry Type<span>*</span></label> <select name="inquiry_type" class="form-select required form-control inquiry-select" required> <option value="">Please Select</option> <option value="IT">Technical Support</option> <option value="GS">Case Related Support</option> </select> </div> <div class="form-field locations-div"> <label for="select-location">JAMS Location<span>*</span></label> <select name="support-location" class="select" id="select-location" title="Select a Location" required="" data-type="locations" required> <option value="">Select a location</option> </select> </div> <div class="form-field"> <label for="jams_firstname_input" class="required "> First Name<span>*</span> </label> <div class="input "> <input id="jams_firstname_input" type="text" name="First Name" required="" value="" placeholder="" autocomplete="given-name" inputmode="text"/> <span class="error-message hidden "></span> </div> </div> <div class="form-field"> <label for="jams_lastname_input" class="required "> Last Name<span>*</span> </label> <div class="input "> <input id="jams_lastname_input" type="text" name="Last Name" required="" value="" placeholder="" autocomplete="family-name" inputmode="text"/> <span class="error-message hidden "></span> </div> </div> </fieldset> <fieldset> <div class="form-field"> <label for="jams_address_1_input"> Address </label> <div class="input "> <input id="jams_address_1_input" type="text" name="Address" value="" placeholder="" autocomplete="street-address" inputmode="text"/> </div> </div> </fieldset> <fieldset> <div class="form-field"> <label for="jams_address_2_input"> Address 2 </label> <div class="input "> <input id="jams_address_2_input" type="text" name="addr2" value="" placeholder="" autocomplete="street-address" inputmode="text"/> </div> </div> </fieldset> <fieldset> <div class="form-field"> <label for="jams_country_input" class="required "> Country<span>*</span> </label> <div class="input "> <select id="jams_country_input" class="contact-us-country " name="Country" required=""> <option value="" disabled="" selected="">Please Select</option> <option value="United States">United States</option> <option value="Afghanistan">Afghanistan</option> <option value="Åland Islands">Åland Islands</option> <option value="Albania">Albania</option> <option value="Algeria">Algeria</option> <option value="American Samoa">American Samoa</option> <option value="Andorra">Andorra</option> <option value="Angola">Angola</option> <option value="Anguilla">Anguilla</option> <option value="Antarctica">Antarctica</option> <option value="Antigua and Barbuda"> Antigua and Barbuda </option> <option value="Argentina">Argentina</option> <option value="Armenia">Armenia</option> <option value="Aruba">Aruba</option> <option value="Asia/Pacific Region"> Asia/Pacific Region </option> <option value="Australia">Australia</option> <option value="Austria">Austria</option> <option value="Azerbaijan">Azerbaijan</option> <option value="Bahamas">Bahamas</option> <option value="Bahrain">Bahrain</option> <option value="Bangladesh">Bangladesh</option> <option value="Barbados">Barbados</option> <option value="Belarus">Belarus</option> <option value="Belgium">Belgium</option> <option value="Belize">Belize</option> <option value="Benin">Benin</option> <option value="Bermuda">Bermuda</option> <option value="Bhutan">Bhutan</option> <option value="Bolivia">Bolivia</option> <option value="Bosnia and Herzegovina"> Bosnia and Herzegovina </option> <option value="Botswana">Botswana</option> <option value="Bouvet Island">Bouvet Island</option> <option value="Brazil">Brazil</option> <option value="British Indian Ocean Territory"> British Indian Ocean Territory </option> <option value="British Virgin Islands"> British Virgin Islands </option> <option value="Brunei">Brunei</option> <option value="Bulgaria">Bulgaria</option> <option value="Burkina Faso">Burkina Faso</option> <option value="Burundi">Burundi</option> <option value="Cambodia">Cambodia</option> <option value="Cameroon">Cameroon</option> <option value="Canada">Canada</option> <option value="Cape Verde">Cape Verde</option> <option value="Caribbean Netherlands"> Caribbean Netherlands </option> <option value="Cayman Islands">Cayman Islands</option> <option value="Central African Republic"> Central African Republic </option> <option value="Chad">Chad</option> <option value="Chile">Chile</option> <option value="China">China</option> <option value="Christmas Island">Christmas Island</option> <option value="Cocos (Keeling) Islands"> Cocos (Keeling) Islands </option> <option value="Colombia">Colombia</option> <option value="Comoros">Comoros</option> <option value="Congo">Congo</option> <option value="Cook Islands">Cook Islands</option> <option value="Costa Rica">Costa Rica</option> <option value="Cote d'Ivoire">Cote d'Ivoire</option> <option value="Croatia">Croatia</option> <option value="Cuba">Cuba</option> <option value="Curaçao">Curaçao</option> <option value="Cyprus">Cyprus</option> <option value="Czech Republic">Czech Republic</option> <option value="Democratic Republic of the Congo"> Democratic Republic of the Congo </option> <option value="Denmark">Denmark</option> <option value="Djibouti">Djibouti</option> <option value="Dominica">Dominica</option> <option value="Dominican Republic"> Dominican Republic </option> <option value="East Timor">East Timor</option> <option value="Ecuador">Ecuador</option> <option value="Egypt">Egypt</option> <option value="El Salvador">El Salvador</option> <option value="Equatorial Guinea">Equatorial Guinea</option> <option value="Eritrea">Eritrea</option> <option value="Estonia">Estonia</option> <option value="Ethiopia">Ethiopia</option> <option value="Europe">Europe</option> <option value="Falkland Islands">Falkland Islands</option> <option value="Faroe Islands">Faroe Islands</option> <option value="Fiji">Fiji</option> <option value="Finland">Finland</option> <option value="France">France</option> <option value="French Guiana">French Guiana</option> <option value="French Polynesia">French Polynesia</option> <option value="French Southern and Antarctic Lands"> French Southern and Antarctic Lands </option> <option value="Gabon">Gabon</option> <option value="Gambia">Gambia</option> <option value="Georgia">Georgia</option> <option value="Germany">Germany</option> <option value="Ghana">Ghana</option> <option value="Gibraltar">Gibraltar</option> <option value="Greece">Greece</option> <option value="Greenland">Greenland</option> <option value="Grenada">Grenada</option> <option value="Guadeloupe">Guadeloupe</option> <option value="Guam">Guam</option> <option value="Guatemala">Guatemala</option> <option value="Guernsey">Guernsey</option> <option value="Guinea">Guinea</option> <option value="Guinea-Bissau">Guinea-Bissau</option> <option value="Guyana">Guyana</option> <option value="Haiti">Haiti</option> <option value="Heard Island and McDonald Islands"> Heard Island and McDonald Islands </option> <option value="Honduras">Honduras</option> <option value="Hong Kong">Hong Kong</option> <option value="Hungary">Hungary</option> <option value="Iceland">Iceland</option> <option value="India">India</option> <option value="Indonesia">Indonesia</option> <option value="Iran">Iran</option> <option value="Iraq">Iraq</option> <option value="Ireland">Ireland</option> <option value="Isle of Man">Isle of Man</option> <option value="Israel">Israel</option> <option value="Italy">Italy</option> <option value="Jamaica">Jamaica</option> <option value="Japan">Japan</option> <option value="Jersey">Jersey</option> <option value="Jordan">Jordan</option> <option value="Kazakhstan">Kazakhstan</option> <option value="Kenya">Kenya</option> <option value="Kiribati">Kiribati</option> <option value="Kosovo">Kosovo</option> <option value="Kuwait">Kuwait</option> <option value="Kyrgyzstan">Kyrgyzstan</option> <option value="Laos">Laos</option> <option value="Latvia">Latvia</option> <option value="Lebanon">Lebanon</option> <option value="Lesotho">Lesotho</option> <option value="Liberia">Liberia</option> <option value="Libya">Libya</option> <option value="Liechtenstein">Liechtenstein</option> <option value="Lithuania">Lithuania</option> <option value="Luxembourg">Luxembourg</option> <option value="Macau">Macau</option> <option value="Macedonia (FYROM)">Macedonia (FYROM)</option> <option value="Madagascar">Madagascar</option> <option value="Malawi">Malawi</option> <option value="Malaysia">Malaysia</option> <option value="Maldives">Maldives</option> <option value="Mali">Mali</option> <option value="Malta">Malta</option> <option value="Marshall Islands">Marshall Islands</option> <option value="Martinique">Martinique</option> <option value="Mauritania">Mauritania</option> <option value="Mauritius">Mauritius</option> <option value="Mayotte">Mayotte</option> <option value="Mexico">Mexico</option> <option value="Micronesia">Micronesia</option> <option value="Moldova">Moldova</option> <option value="Monaco">Monaco</option> <option value="Mongolia">Mongolia</option> <option value="Montenegro">Montenegro</option> <option value="Montserrat">Montserrat</option> <option value="Morocco">Morocco</option> <option value="Mozambique">Mozambique</option> <option value="Myanmar (Burma)">Myanmar (Burma)</option> <option value="Namibia">Namibia</option> <option value="Nauru">Nauru</option> <option value="Nepal">Nepal</option> <option value="Netherlands">Netherlands</option> <option value="Netherlands Antilles"> Netherlands Antilles </option> <option value="New Caledonia">New Caledonia</option> <option value="New Zealand">New Zealand</option> <option value="Nicaragua">Nicaragua</option> <option value="Niger">Niger</option> <option value="Nigeria">Nigeria</option> <option value="Niue">Niue</option> <option value="Norfolk Island">Norfolk Island</option> <option value="North Korea">North Korea</option> <option value="Northern Mariana Islands"> Northern Mariana Islands </option> <option value="Norway">Norway</option> <option value="Oman">Oman</option> <option value="Pakistan">Pakistan</option> <option value="Palau">Palau</option> <option value="Palestine">Palestine</option> <option value="Panama">Panama</option> <option value="Papua New Guinea">Papua New Guinea</option> <option value="Paraguay">Paraguay</option> <option value="Peru">Peru</option> <option value="Philippines">Philippines</option> <option value="Pitcairn Islands">Pitcairn Islands</option> <option value="Poland">Poland</option> <option value="Portugal">Portugal</option> <option value="Puerto Rico">Puerto Rico</option> <option value="Qatar">Qatar</option> <option value="Réunion">Réunion</option> <option value="Romania">Romania</option> <option value="Russia">Russia</option> <option value="Rwanda">Rwanda</option> <option value="Saint Barthélemy">Saint Barthélemy</option> <option value="Saint Helena">Saint Helena</option> <option value="Saint Kitts and Nevis"> Saint Kitts and Nevis </option> <option value="Saint Lucia">Saint Lucia</option> <option value="Saint Martin">Saint Martin</option> <option value="Saint Pierre and Miquelon"> Saint Pierre and Miquelon </option> <option value="Saint Vincent and the Grenadines"> Saint Vincent and the Grenadines </option> <option value="Samoa">Samoa</option> <option value="San Marino">San Marino</option> <option value="Sao Tome and Principe"> Sao Tome and Principe </option> <option value="Saudi Arabia">Saudi Arabia</option> <option value="Senegal">Senegal</option> <option value="Serbia">Serbia</option> <option value="Seychelles">Seychelles</option> <option value="Sierra Leone">Sierra Leone</option> <option value="Singapore">Singapore</option> <option value="Sint Maarten">Sint Maarten</option> <option value="Slovakia">Slovakia</option> <option value="Slovenia">Slovenia</option> <option value="Solomon Islands">Solomon Islands</option> <option value="Somalia">Somalia</option> <option value="South Africa">South Africa</option> <option value="South Georgia and the South Sandwich Islands"> South Georgia and the South Sandwich Islands </option> <option value="South Korea">South Korea</option> <option value="South Sudan">South Sudan</option> <option value="Spain">Spain</option> <option value="Sri Lanka">Sri Lanka</option> <option value="Sudan">Sudan</option> <option value="Suriname">Suriname</option> <option value="Svalbard and Jan Mayen"> Svalbard and Jan Mayen </option> <option value="Swaziland">Swaziland</option> <option value="Sweden">Sweden</option> <option value="Switzerland">Switzerland</option> <option value="Syria">Syria</option> <option value="Taiwan">Taiwan</option> <option value="Tajikistan">Tajikistan</option> <option value="Tanzania">Tanzania</option> <option value="Thailand">Thailand</option> <option value="Togo">Togo</option> <option value="Tokelau">Tokelau</option> <option value="Tonga">Tonga</option> <option value="Trinidad and Tobago"> Trinidad and Tobago </option> <option value="Tunisia">Tunisia</option> <option value="Turkey">Turkey</option> <option value="Turkmenistan">Turkmenistan</option> <option value="Turks and Caicos Islands"> Turks and Caicos Islands </option> <option value="Tuvalu">Tuvalu</option> <option value="U.S. Virgin Islands"> U.S. Virgin Islands </option> <option value="Uganda">Uganda</option> <option value="Ukraine">Ukraine</option> <option value="United Arab Emirates"> United Arab Emirates </option> <option value="United Kingdom">United Kingdom</option> <option value="United States Minor Outlying Islands"> United States Minor Outlying Islands </option> <option value="Uruguay">Uruguay</option> <option value="Uzbekistan">Uzbekistan</option> <option value="Vanuatu">Vanuatu</option> <option value="Vatican City">Vatican City</option> <option value="Venezuela">Venezuela</option> <option value="Vietnam">Vietnam</option> <option value="Wallis and Futuna">Wallis and Futuna</option> <option value="Western Sahara">Western Sahara</option> <option value="Yemen">Yemen</option> <option value="Zambia">Zambia</option> <option value="Zimbabwe">Zimbabwe</option> </select> <span class="error-message hidden "></span> </div> </div> <div class="form-field" id="state-dropdown" style="display:none;"> <label for="jams_usstate_input" class="required "> State/Province<span>*</span> </label> <div class="input "> <select id="jams_usstate_input" class="contact-us-state " name="usStates"> <option value="" disabled="" selected="">Please Select</option> <option value="Alabama">Alabama</option> <option value="Alaska">Alaska</option> <option value="Arizona">Arizona</option> <option value="Arkansas">Arkansas</option> <option value="California">California</option> <option value="Colorado">Colorado</option> <option value="Connecticut">Connecticut</option> <option value="Delaware">Delaware</option> <option value="Florida">Florida</option> <option value="Georgia">Georgia</option> <option value="Hawaii">Hawaii</option> <option value="Idaho">Idaho</option> <option value="Illinois">Illinois</option> <option value="Indiana">Indiana</option> <option value="Iowa">Iowa</option> <option value="Kansas">Kansas</option> <option value="Kentucky">Kentucky</option> <option value="Louisiana">Louisiana</option> <option value="Maine">Maine</option> <option value="Maryland">Maryland</option> <option value="Massachusetts">Massachusetts</option> <option value="Michigan">Michigan</option> <option value="Minnesota">Minnesota</option> <option value="Mississippi">Mississippi</option> <option value="Missouri">Missouri</option> <option value="Montana">Montana</option> <option value="Nebraska">Nebraska</option> <option value="Nevada">Nevada</option> <option value="New Hampshire">New Hampshire</option> <option value="New Jersey">New Jersey</option> <option value="New Mexico">New Mexico</option> <option value="New York">New York</option> <option value="North Carolina">North Carolina</option> <option value="North Dakota">North Dakota</option> <option value="Ohio">Ohio</option> <option value="Oklahoma">Oklahoma</option> <option value="Oregon">Oregon</option> <option value="Pennsylvania">Pennsylvania</option> <option value="Rhode Island">Rhode Island</option> <option value="South Carolina">South Carolina</option> <option value="South Dakota">South Dakota</option> <option value="Tennessee">Tennessee</option> <option value="Texas">Texas</option> <option value="Utah">Utah</option> <option value="Vermont">Vermont</option> <option value="Virginia">Virginia</option> <option value="Washington">Washington</option> <option value="West Virginia">West Virginia</option> <option value="Wisconsin">Wisconsin</option> <option value="Wyoming">Wyoming</option> </select> <span class="error-message hidden "></span> </div> </div> <div class="form-field" id="state-textbox"> <label for="jams_state_input" class="required "> State/Province<span>*</span> </label> <div class="input "> <input id="jams_state_input" type="text" name="State" required="" value="" placeholder="" autocomplete="state" inputmode="text"/> <span class="error-message hidden "></span> </div> </div> <div class="form-field"> <label for="jams_city_input" class="required "> City<span>*</span> </label> <div class="input "> <input id="jams_city_input" type="text" name="City" required="" value="" placeholder="" autocomplete="city" inputmode="text"/> <span class="error-message hidden "></span> </div> </div> <div class="form-field"> <label for="jams_zip_input"> Zip/Postal Code </label> <div class="input "> <input id="jams_zip_input" type="text" name="Zip Code" value="" placeholder="" autocomplete="zip-posalcode" inputmode="text"/> </div> </div> </fieldset> <fieldset> <div class="form-field"> <label for="jams_email_input" class="required "> Email<span>*</span> </label> <div class="input "> <input id="jams_email_input" type="email" name="Email" required="" value="" placeholder="" autocomplete="email" inputmode="text"/> <span class="error-message hidden "></span> </div> </div> <div class="form-field"> <label for="jams_phone_input"> Phone Number </label> <div class="input "> <input id="jams_phone_input" type="text" name="Phone" value="" placeholder="" autocomplete="phone" inputmode="text" oninput="this.value=this.value.replace(/[^0-9]/g,'');"/> </div> </div> <div class="form-field"> <label for="jams_company_input" class="required "> Company </label> <div class="input"> <input id="jams_company_input" type="text" name="Company" value="" placeholder="" autocomplete="organization" inputmode="text"/> </div> </div> </fieldset> <fieldset> <div class="form-field"> <label for="subject"> Subject<span>*</span></label> <input type="text" id="subject" name="subject" class="form-control" required/> </div> </fieldset> <fieldset> <div class="form-field"> <label for="input-comments">Questions / Comments<span>*</span></label> <textarea name="support-comments" id="input-comments" class="textarea" required=""></textarea> </div> </fieldset> <fieldset> <script src="https://www.google.com/recaptcha/api.js?render=6Lfje3ApAAAAAMaIb9Rekbm6b6EzM48W6p1y3TDl"></script> </fieldset>⁠ <fieldset> <div class="form-field txt-center"> <button type="submit" class="btn btn-primary">SUBMIT</button> </div> </fieldset></form> </div> </div></div><template id="blog-post" hidden=""> <article class="article"> <div class="article-media"> <img src="#" alt="" loading="lazy"/> </div> <div class="article-body"> <div class="article-head"> <p class="article-date"></p> <div class="article-topics"></div> <a href="#" class="article-link"> <h3 class="heading-medium article-title"></h3> </a> </div> <div class="article-authors"></div> <p class="article-summary"></p> </div> </article></template><template id="blog-topic" hidden=""> <a href="#" class="tag tag-primary article-topic"></a></template><template id="blog-author" hidden=""> <a href="#" class="author-link"> <div class="article-author"> <div class="author-image"> <img src="#" alt="" width="40" height="40" loading="lazy"/> </div> <div class="author-name"></div> </div> </a></template><script> document.addEventListener("DOMContentLoaded", function() { // Add Locations var options = arrLocations.map((location, i) => `<option value="${location.location}" data-position="${i}">${location.location}</option>` ).join(''); var szLocations = `<option selected="selected" value="">Select Location</option>${options}`; document.querySelectorAll('[data-type="locations"]').forEach(el => { el.innerHTML = szLocations; }); }); function getParameterByName(name) { const searchParams = new URLSearchParams(window.location.search); return searchParams.get(name); } window.addEventListener('load', function() { const locationParam = getParameterByName("location"); if (locationParam) { const select = document.querySelector('[data-type="locations"]'); select.value = locationParam; } }); document.addEventListener("DOMContentLoaded", function() { setLocations(); }); function AddHiddenFields(formElement, fieldName, fieldValue) { const hiddenEle = formElement.querySelector(`input[name="${fieldName}"]`); if (hiddenEle) { hiddenEle.remove(); } const newEle = document.createElement("input"); newEle.type = "hidden"; newEle.name = fieldName; newEle.value = fieldValue; formElement.appendChild(newEle); } const formElement = document.querySelector('#form-request-support'); document.addEventListener("change", function(event) { var target = event.target; if (target.matches("#form-request-support select.inquiry-select")) { if (target.value === "IT") { document.querySelector(".locations-div").style.display = "none"; document.querySelector("#select-location").required = false; } else { document.querySelector(".locations-div").style.display = "block"; document.querySelector("#select-location").required = false; } } else if (target.matches("#jams_country_input")) { if (target.value === "United States") { document.querySelector("#state-textbox").style.display = "none"; document.querySelector("#jams_state_input").value = ""; document.querySelector("#state-dropdown").style.display = "block"; document.querySelector("#jams_usstate_input").required = true; document.querySelector("#jams_state_input").required = false; } else { document.querySelector("#jams_state_input").value = ""; document.querySelector("#state-textbox").style.display = "block"; document.querySelector("#jams_state_input").required = true; document.querySelector("#state-dropdown").style.display = "none"; document.querySelector("#jams_usstate_input").required = false; } } else if (target.matches("#usStates")) { document.querySelector("#jams_state_input").value = target.value; }else if(target.matches("#select-location")){ let email = ''; const selectedOption = target.children[target.selectedIndex]; const locationSelected = selectedOption.getAttribute('data-position'); for (let j = 0; j < arrLocations[locationSelected].emails.length; j++) { if (email == undefined || email == ''){ email += '"' + arrLocations[locationSelected].emails[j] + '"'; }else{ email += ',"' + arrLocations[locationSelected].emails[j] + '"'; } } email = '[' + email + ']'; AddHiddenFields(formElement, 'EmailRecipients', email); } }); function setLocations() { var locationsHtml = arrLocations.reduce(function (acc, location, i) { return acc + '<option value="' + location.location + '" data-position="' + i + '">' + location.location + "</option>"; }, '<option selected disabled>Select Location</option>'); document.querySelector('[data-type="locations"]').innerHTML = locationsHtml; } </script><!-- Source: Bridge Template --> <div id="pdf_hidden" style="display:none"> <span class="pdf_footer_1"></span> <span class="pdf_footer_2"></span> <span class="pdf_filename"></span> </div> <!-- Page Id: 920129 --> </main> <j-notification-container></j-notification-container> <footer class="footer" role="contentinfo"> <section class="section section-newsletter" id="section-newsletter"> <div class="container section-container"> <h4 class="heading-large" class="section-title">Sign up for email updates</h4> <p> Stay updated on the latest in mediation, arbitration and dispute resolution. </p> <form action="/subscribe" method="get" class="newsletter-form"> <div class="form-row"> <input type="email" required name="email" id="input-newsletter-email" placeholder="EMAIL" class="input" autocomplete="email" /> </div> <div class="form-row"> <input type="submit" class="btn btn-primary" value="SUBMIT" id="btn-newsletter-submit"> </div> </form> </div> </section> <section class="section social" 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