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Commitment, policies, plans and supports | City of Ottawa
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equal, inclusive and diverse City</a> <li class="breadcrumb-item"> <a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city">Accessibility at the City</a> <li class="breadcrumb-item active" aria-current="page"> Commitment, policies, plans and supports </ol> </nav> </div> <div id="block-ottca-theme-page-title"> <h1 class="page-title"><span class="field field--name-title field--type-string field--label-hidden">Commitment, policies, plans and supports</span> </h1> </div> <div id="block-mainpagecontent"> <article class="node node--type-long-page node--view-mode-full"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-20524191d03161733684559a8198738eefde0bef984fb1f32d1ddfc2b18b3ff6"> </div> </div> </div> <div class="views-element-container"> <div><div class="view 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<div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-b4930e53-ebdf-4479-bf98-2a8c21c9cabb" data-target="#section-b4930e53-ebdf-4479-bf98-2a8c21c9cabb" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Accessibility commitment</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-b4930e53-ebdf-4479-bf98-2a8c21c9cabb"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">Accessibility commitment</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-d9dc75478e0b20b4b37b590935ad7903e49c834ed9bab8a354747545785f986a"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-3170a434f44dc6f7e680c11bd4c438d102d8b0f1fd9df5d58a4ca99349f7862c"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>As outlined in its <a href="https://ottawa.ca/en/node/1009190">Accessibility Policy</a>, the City of Ottawa is committed to providing equal treatment to people with disabilities with respect to the use and benefit of City services, programs, goods, facilities and information.</p> <p>This commitment extends to residents, visitors and employees with visible or non-visible disabilities.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-3225ce34-9599-4deb-8f55-2bfd296d8260" data-target="#section-3225ce34-9599-4deb-8f55-2bfd296d8260" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Policies and procedures</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-3225ce34-9599-4deb-8f55-2bfd296d8260"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">Policies and procedures</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-0445ae60676ae6e29c2d7a9ed0ef256ab519064cf27642edd8bd4c6c756c8190"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-911ccd92b0d08ef4028da6dc2f2ad7d3c2eeaa26518a081588ad46635be811b3"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The City has many policies related to service standards and accessibility. Some of these include:</p> <ul> <li><a href="https://ottawa.ca/en/node/1009190">Accessibility Policy</a></li> <li><a href="https://ottawa.ca/en/city-hall/city-manager-administration-and-policies/policies/administrative-policies/accessibility-policies-and-procedures#section-121741dc-9f26-4c5a-aedf-baf7938f2d99">Accessible feedback and resident inquiry procedure</a></li> <li><a href="https://ottawa.ca/en/node/1006219">Accessible formats and communication supports procedure</a></li> <li><a href="https://ottawa.ca/en/node/1007945/">Bilingualism Policy</a></li> <li><a href="https://ottawa.ca/en/node/1006622">Equity and Diversity Policy</a></li> <li><a href="https://ottawa.ca/en/city-hall/city-manager-administration-and-policies/policies/administrative-policies#section-b57223ec-feeb-4b49-9e66-3f7a4099d9fb">Scents and Sensitivities in the Workplace Policy</a></li> </ul> <p>These documents are available in multiple formats upon request. Learn how and where to <a href="https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/administrative-policies/accessibility-policies-and-procedures/requesting-accessible-format-or-communication-support">request an accessible format</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-be2820da-cae0-43fe-ae23-4339f6a03d4a" data-target="#section-be2820da-cae0-43fe-ae23-4339f6a03d4a" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Provincial and Federal Accessibility Plans</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-be2820da-cae0-43fe-ae23-4339f6a03d4a"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">Provincial and Federal Accessibility Plans</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-c77710248ca1d55645268ebbe76829c13ee954bf3ef268a68dcbe751ba284b3b"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-c5abb85c86be740cdd783786a106d212cdeb6fee13b4361a200fa40fd87c2dfc"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p><span>On January 1, 2025, the </span><a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=8199af2b-2ef9-46e1-8f61-7b494c88c680&Agenda=Agenda&lang=English&Item=65&Tab=attachments"><span>2025-2029 City of Ottawa Municipal Accessibility Plan</span></a><span> will take effect, featuring new initiatives that will continue to remove barriers to accessibility, as well as prevent the creation of new ones, for people with disabilities. </span></p> <p><span>Additionally, the </span><a href="https://www.octranspo.com/en/our-services/accessibility#access-plan">2024-2026 OC Transpo Accessibility Plan</a><span> outlines its legislated obligations under the </span><a href="https://laws-lois.justice.gc.ca/eng/acts/a-0.6/"><span>Accessible Canada Act, 2019</span></a><span> (ACA) and its commitment to implementing additional initiatives to reduce or eliminate barriers over time.</span></p> <p><span>This is the first OC Transpo Accessibility Plan under the ACA. Progress reports will be provided to Council on an annual basis.</span></p> <p> </p> <p>The City of Ottawa <a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=f029a881-3551-1729-7723-1b3f306f81f9&Agenda=PostMinutes&lang=English#405370">Municipal Accessibility Plan (COMAP) – Five-year Plan (2020-2024)</a> outlines the City’s plan in meeting its legislated obligations under the <a href="https://www.ontario.ca/laws/statute/05a11">Accessibility for Ontarians with Disabilities Act, 2005</a> (AODA), and its commitment to implementing additional initiatives to advance accessibility in City services, programs, facilities and infrastructure.</p> <p>Progress reports are provided to Council on an annual basis and include the City’s annual AODA compliance report.</p> <ul> <li><a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=bf60e77a-6a82-49b7-a765-6f6240ee2c8d&Agenda=PostMinutes&lang=English&Item=52&Tab=attachments">City of Ottawa Municipal Accessibility Plan (COMAP) Annual Update (2024) Report</a></li> <li><a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=08addc0c-5bac-49ce-837d-2fb12d7ccb06&Agenda=PostMinutes&lang=English&Item=60&Tab=attachments">City of Ottawa Municipal Accessibility Plan (COMAP) Annual Update (2023) Report</a></li> <li><a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=2a1fdf76-1ce6-42af-a21f-bcf6fac22d7a&Agenda=Agenda&lang=English#424055">City of Ottawa Municipal Accessibility Plan (COMAP) Annual Update (2022) Report</a></li> <li><a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=9719b4c1-1066-88b0-2f17-8f9907a83c38&Agenda=PostMinutes&lang=English#412562">City of Ottawa Municipal Accessibility Plan (COMAP) Annual Update (2021) Report</a></li> <li><a href="https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=f029a881-3551-1729-7723-1b3f306f81f9&Agenda=PostMinutes&lang=English#405369">City of Ottawa Municipal Accessibility Plan (COMAP) Annual Update (2020) Report</a></li> </ul> <p><span>To receive a copy of a previous accessibility plan and/or update report </span>for a year not already listed above, please contact the Accessibility Office by email at <a href="mailto:accessibiltyoffice@ottawa.ca">accessibilityoffice@ottawa.ca</a>. </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-cc9aefdc-3b11-40ae-b8dc-66db07b1168d" data-target="#section-cc9aefdc-3b11-40ae-b8dc-66db07b1168d" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Accessibility training for volunteers</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-cc9aefdc-3b11-40ae-b8dc-66db07b1168d"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--page-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-long-page node--view-mode-teaser"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h3 class="h2"><a href="https://ottawa.ca/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessibility-training-volunteers">Accessibility training for volunteers</a></h3> </span> <div class="views-element-container"> <div><div class="view view-page-toc view-id-page_toc view-display-id-page_toc_block js-view-dom-id-c842014c522940ac94686a3c3610267c8133844578f1af50a4ea1a2e96e7352f"> <div class="view-content"> <div class="item-list"> <ul> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessibility-training-volunteers#section-6ac701a5-2621-4c2c-a5ee-d32284f510ff">Accessibility training requirements for volunteers</a></li> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessibility-training-volunteers#section-351e6739-62c0-494f-b67c-0001b63cae09">Accessible customer service training</a></li> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessibility-training-volunteers#section-b54ff434-b220-4b79-b9b7-66418ce84bc9">Integrated Accessibility Standards Regulation (IASR) training for volunteers</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-dc920ecf-4b7a-4d7c-8477-dbf33644032f" data-target="#section-dc920ecf-4b7a-4d7c-8477-dbf33644032f" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Accessible training for City contractors</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-dc920ecf-4b7a-4d7c-8477-dbf33644032f"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">Accessible training for City contractors</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-665ff8c41c2b6ab0b5be1700831ab4d0f1be98a98f6100dea652450c534d40dc"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-01b4577b05cad1c4dbf88da009ba96e07380d91f421f627dfd63dde5d40741b9"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p><span><span><span><span><span><span lang="EN-CA"><span>All contractors and their employees who provide goods, services or facilities on behalf of the City have specific obligations under the AODA and are required to take accessibility training.</span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span lang="EN-CA"><span>More information on the obligations of </span></span><a href="https://ottawa.ca/en/business/procurement#section-beb09647-a251-46ce-97af-961c7b57b288"><span>City contractors and the Accessibility for Ontarians with Disabilities Act (AODA)</span></a> <span lang="EN-CA"><span>is available.</span></span></span></span></span></span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-e31b7c4e-3323-48a1-bcee-dc6c74e7fb10" data-target="#section-e31b7c4e-3323-48a1-bcee-dc6c74e7fb10" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Accessible feedback and service inquiries</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-e31b7c4e-3323-48a1-bcee-dc6c74e7fb10"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--page-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-service node--view-mode-teaser"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h3 class="h2"><a href="https://ottawa.ca/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-feedback-and-service-inquiries">Accessible feedback and service inquiries</a></h3> </span> <div class="views-element-container"> <div><div class="view view-page-toc view-id-page_toc view-display-id-service_toc_block js-view-dom-id-96002b3393cd5ce87bd1123aa8ea8e62a4bb7694b568e5b8d4de87c04b0b27dc"> <div class="view-header"> <p>Residents and visitors are invited to submit accessible feedback and service inquiries on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.</p> <p>All feedback and inquiries are tracked and responded to as per the <em>Accessibility for Ontarians with Disabilities Act</em> (2005).</p> </div> <div class="view-content"> <div class="item-list"> <ul> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-feedback-and-service-inquiries#section-6a154f36-615d-456e-8096-9bb768d841f3">Before you begin</a></li> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-feedback-and-service-inquiries#section-bde44ca5-f51a-4cfe-a79c-3916a9e98004">Cost</a></li> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-feedback-and-service-inquiries#section-84518e4d-8416-4c53-9110-24580681a040">Request</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-bf12e46d-496a-4c20-ad27-e9bffe08c223" data-target="#section-bf12e46d-496a-4c20-ad27-e9bffe08c223" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Accessible format or communication support request</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-bf12e46d-496a-4c20-ad27-e9bffe08c223"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--page-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-service node--view-mode-teaser"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h3 class="h2"><a href="https://ottawa.ca/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-format-or-communication-support-request">Accessible format or communication support request</a></h3> </span> <div class="views-element-container"> <div><div class="view view-page-toc view-id-page_toc view-display-id-service_toc_block js-view-dom-id-a7b6ffa303d5569dec73a31312df67d541dded1588c30b7b69d5d328d647293a"> <div class="view-header"> <p>Provides an opportunity for residents and visitors to request an accessible format or communication support for City services, programs or documentation.</p> </div> <div class="view-content"> <div class="item-list"> <ul> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-format-or-communication-support-request#section-394e3337-ad87-40d7-b780-02ef9b4aac07">Before you begin</a></li> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-format-or-communication-support-request#section-175bf1e3-0982-4272-8415-2f1e5a4dd193">Cost</a></li> <li><a href="/en/city-hall/creating-equal-inclusive-and-diverse-city/accessibility-city/commitment-policies-plans-and-supports/accessible-format-or-communication-support-request#section-36b12e7f-55af-4bd6-b3db-4bb12a4ca6fa">Request</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-a3216454-8df2-43c5-a7d3-38bf03149f76" data-target="#section-a3216454-8df2-43c5-a7d3-38bf03149f76" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Canada Video Relay Service (VRS)</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-a3216454-8df2-43c5-a7d3-38bf03149f76"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">Canada Video Relay Service (VRS)</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-e120695562a002c49552d4a78a1806e1ca6419105fea3a158fdb49be9e2a8793"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-179090133ddc54d6ea9535405f68836b3236ae78a8cce2ed43d09f1b5d3447f2"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The City of Ottawa is pleased to announce that Canada Video Relay Service (VRS) is available for residents wishing to use their service to access our general phone line by calling 613-580-2400.</p> <p>Canada VRS is a service that allows Canadians who are Deaf, hard of hearing or speech-impaired to make phone calls using internet and cellphone-based technologies. Callers using VRS are connected with a sign language interpreter who provides real time interpretation for telephone calls. This allows callers to express themselves in their first language, American Sign Language (ASL) or Langue des signes québécoise (LSQ), when asking questions or making requests to the City.</p> <p>More information can be found on the <a href="https://srvcanadavrs.ca/en/">Canada VRS webpage</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> <div id="ottux-topbutton" data-location="right" data-target-id="h1" data-z-index="4"></div> </main> <div id="ottux-footer" data-api-server="https://ottawa.ca" data-api-alert-server="https://ottawa.ca" class="region region-footer"> <nav role="navigation" aria-labelledby="block-contactus-menu" id="block-contactus" class="block block-menu navigation menu--contact-us"> <h5 id="block-contactus-menu">Contact us</h5> <ul class="nav navbar-nav"> <li class="nav-item"> <a 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