Online communication with citizens | Barcelona City Council

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minerva_menu_first_depth_branch" role="none"> <a href="/en/municipal-organisation" tabindex="-1" role="menuitem">The organisation</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/government-action" tabindex="-1" role="menuitem">Government action</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="http://ajuntament.barcelona.cat/transparencia/es" target="_blank" tabindex="-1" role="menuitem">Transparency</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/administrative-information" tabindex="-1" role="menuitem">Administrative information</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="https://seuelectronica.ajuntament.barcelona.cat/oficinavirtual/es/" target="_blank" tabindex="-1" role="menuitem">Procedures</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/citizen-communication-channels" class="minerva_menu_in_active_trail" tabindex="-1" role="menuitem">Citizen Communication Channels</a> </li> </ul> <div class="d-block d-md-none minerva-xarxes-socials-mobile"> <div style="background-color: transparent"> <div class="minerva-xarxes-socials"> <p>Follow us:</p> <ul class="d-flex item-list"> <li> <a href="https://x.com/bcn_ajuntament" title="X" target="_blank"> <span class="bcn-icon-twitter" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.youtube.com/user/bcnajuntament" title="Youtube" target="_blank"> <span class="bcn-icon-youtube" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> </div> </div> <div id="minerva_menu_overlay" class="d-block d-md-none"></div> </nav> </section> </header>    <section class="region region-breadcrumb"> <div class="container"> <div id="block-minerva-subtheme-breadcrumbs" style="background-color: transparent"> <nav role="navigation" aria-label="Breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/en">Home</a> </li> <li class="breadcrumb-item"> <span aria-hidden="true">/</span> <a href="/en/citizen-communication-channels">Citizen Communication Channels</a> </li> <li class="breadcrumb-item"> <span aria-hidden="true">/</span> Online citizen communication channels </li> </ol> </nav> </div> <div id="block-ajuntamentreadspeaker" style="background-color: transparent"> <div id="ajuntament-readspeaker"></div> </div> </div> </section>  <div class="highlighted"> <section class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </section> </div>  <main id="main-content" role="main"> <section class="region region-content"> <div data-history-node-id="2606" class="node node--type-ajuntament-plana-b-sica node--view-mode-full page-basic-gallery"> <div class="container"> <h2> Online citizen communication channels </h2> </div> <div> </div> <div id="detail-node-2606" class="detail container contingut"> <div class="text-col"> <div> <div class="field field--name-body field--type-text-with-summary field--label-hidden"> <p>Through <a href="/en/citizen-communication-channels/telephone/city-council-calls-you"> “The City Council calls you”</a> service you can receive the information you need, carry out procedures, access the online register, lodge complaints and make suggestions in a remote way, and resolve any problems you have with procedures.</p> </div> </div> </div> </div> <div> <div> <div> <div class="paragraph paragraph--type--bloc-vista paragraph--view-mode--default container"> <div> <div> <div class="views-element-container" id="block-views-block-canals-de-comunicacio-linea" style="background-color: transparent"> <div><div class="js-view-dom-id-91f683814b82d7f071990f89ecd9840ad68aaf944d63497dc665381c73465f56"> <div> <ul class="wrapper-canal row"> <li class="item-canal col-12 col-md-6 col-lg-3"><h3 class="canal-titol">Information Inquiries, Complaints and Suggestions</h3> <img src="/sites/default/files/canal-enlinia-queixes.png" width="160" height="160" alt="" loading="lazy" /> <div class="body-canal"><p>Through this channel you can submit a request for information or consultation, issues, complaints and suggestions, in relation to the operation of the city or municipal services.</p> <div> </div> <p> </p> </div><div class="boto-text-custom"><a href="https://atencioenlinia.ajuntament.barcelona.cat/?i=i" target="_blank">Go to the Information Inquiries, Complaints and Suggestions</a></div></li> <li class="item-canal col-12 col-md-6 col-lg-3"><h3 class="canal-titol">Electronic register (ES)</h3> <img src="/sites/default/files/canal-enlinia-registre.png" width="160" height="160" alt="" loading="lazy" /> <div class="body-canal"><p>Records applications, documents or communications relating to procedures and telecommunication systems.</p> </div><div class="boto-text-custom"><a href="https://seuelectronica.ajuntament.barcelona.cat/es/registro-electronico" target="_blank">Go to the electronic register</a></div></li> <li class="item-canal col-12 col-md-6 col-lg-3"><h3 class="canal-titol">Virtual office (ES)</h3> <img src="/sites/default/files/canal-enlinia-virtual.png" width="160" height="160" alt="" loading="lazy" /> <div class="body-canal"><p>You can carry out and follow up on many municipal procedures from here, without having to set foot outside your home. You can also download documentation required for face-to-face procedures. </p> </div><div class="boto-text-custom"><a href="https://seuelectronica.ajuntament.barcelona.cat/oficinavirtual/es" target="_blank">Go to the virtual office</a></div></li> <li class="item-canal col-12 col-md-6 col-lg-3"><h3 class="canal-titol">Ethics and Good Governance Box *</h3> <img src="/sites/default/files/bustiaetica_0.png" width="160" height="160" alt="" loading="lazy" /> <div class="body-canal"><p>This secure e-participation channel lets you inform us of any action or omission that goes against the principles of good governance to strengthen public management.</p> </div><div class="boto-text-custom"><a href="https://ajuntament.barcelona.cat/bustiaetica/es/" target="_blank">Go to Ethics and Good Governance Box</a></div></li> </ul> </div> <footer> <p>* The Ethics and Good Governance Box is a channel for the exclusive purpose of communicating incidents relating to bad practices in Barcelona City Council and 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