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Auditability / Event Log

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Log all user activity, record remote sessions, and set user policies for complete audibility and visibility of who is doing what, when, and for how long. 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cmp-container--fullwidth"> <div class="cmp-onpagelist cmp-navigation--onpagelist utils-gridGutter"> <nav id="onpagelist-593cfc87f2" class="cmp-navigation" itemscope itemtype="http://schema.org/SiteNavigationElement" data-cmp-data-layer="{&quot;onpagelist-593cfc87f2&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/onpagelist&quot;}}"> <ul class="cmp-navigation__group"> <li class="cmp-navigation__item cmp-navigation__item--level-0 cmp-navigation__item--active" data-cmp-data-layer="{&quot;onpagelist-593cfc87f2-item-07282da089&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/onpagelist/item&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-24T13:45:17Z&quot;,&quot;dc:title&quot;:&quot;Auditability / Event Log&quot;,&quot;xdm:linkURL&quot;:&quot;/apac/global/support/knowledge-base/teamviewer-tensor/security/auditability-event-log/&quot;}}"> <h2 class="cmp-navigation__item-header">Auditability / Event Log</h2> <p class="cmp-navigation__item-release-date">Last Modified: Oct 16, 2024</p></li> </ul> </nav> </div> </div> </div> <main class="utils-unset-gridGutter aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--1"> <div id="container-c4bdc92e95" class="cmp-container"> <div class="aem-Grid aem-Grid--8 aem-Grid--default--6 aem-Grid--phone--12 "> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-a338842c12&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;xdm:text&quot;:&quot;<p>Audit user actions to detect risks, comply with data security requirements, and improve support services. Log all user activity, record remote sessions, and set user policies for complete audibility and visibility of who is doing what, when, and for how long.</p>\n<p>With TeamViewer Tensor, you can ensure your enterprise stays compliant with security protocols and internal requirements while&amp;nbsp;<strong>detecting security risks</strong>&amp;nbsp;before they impact your business. Built-in reporting log captures all remote session activities and Management Console actions: who did what, when, and for how long for every incoming and outgoing connection.</p>\n<p>Critical for security purposes, these audit logs can only be viewed by&amp;nbsp;<strong>designated IT admins</strong>&amp;nbsp;with appropriate user permissions.</p>\n<ul>\n <li>Opt-in/opt-out decide if an activity log for remote sessions and Management Console is needed or not.</li>\n <li>Assign specific user permissions authorizing access to view reports.</li>\n <li>Maintain accountability and provide precise billing for services.</li>\n <li>Track customer satisfaction with session comments and customer feedback forms to improve services.</li>\n <li>Cut costs by eliminating the need for third-party logging tools.</li>\n <li>Automatically video record all session activity; record every remote desktop connection without allowing end users to pause or stop the recordings.</li>\n <li>Save all session recordings to specified networks or local drive locations.</li>\n</ul>\n<div class=\&quot;blockquote\&quot;>\n <div class=\&quot;blockquote-content\&quot;>\n <p class=\&quot;blockquote-line\&quot;><em>This article applies to all TeamViewer customers with a Tensor&amp;nbsp;</em><a href=\&quot;https://www.teamviewer.com/en/products/tensor/\&quot; rel=\&quot;nofollow noopener ugc\&quot;><em>license</em></a>, using&amp;nbsp;<em>TeamViewer version 14.1 or higher and running Windows, Mac, and Linux.</em></p>\n </div>\n</div>&quot;}}" id="text-a338842c12" class="cmp-text"> <p>Audit user actions to detect risks, comply with data security requirements, and improve support services. Log all user activity, record remote sessions, and set user policies for complete audibility and visibility of who is doing what, when, and for how long.</p> <p>With TeamViewer Tensor, you can ensure your enterprise stays compliant with security protocols and internal requirements while&nbsp;<strong>detecting security risks</strong>&nbsp;before they impact your business. Built-in reporting log captures all remote session activities and Management Console actions: who did what, when, and for how long for every incoming and outgoing connection.</p> <p>Critical for security purposes, these audit logs can only be viewed by&nbsp;<strong>designated IT admins</strong>&nbsp;with appropriate user permissions.</p> <ul> <li>Opt-in/opt-out decide if an activity log for remote sessions and Management Console is needed or not.</li> <li>Assign specific user permissions authorizing access to view reports.</li> <li>Maintain accountability and provide precise billing for services.</li> <li>Track customer satisfaction with session comments and customer feedback forms to improve services.</li> <li>Cut costs by eliminating the need for third-party logging tools.</li> <li>Automatically video record all session activity; record every remote desktop connection without allowing end users to pause or stop the recordings.</li> <li>Save all session recordings to specified networks or local drive locations.</li> </ul> <div class="blockquote"> <div class="blockquote-content"> <p class="blockquote-line"><em>This article applies to all TeamViewer customers with a Tensor&nbsp;</em><a href="https://www.teamviewer.com/en/products/tensor/"><em>license</em></a>, using&nbsp;<em>TeamViewer version 14.1 or higher and running Windows, Mac, and Linux.</em></p> </div> </div> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-e04a77998a&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>How to activate event logs</h3>\r\n<p>By default, event logging is not activated for your company, as you should get general consent within your company about the collection and usage of the data.</p>\r\n<p>Activating event logging can only be done as a company admin.</p>\r\n<p>To activate event logging, please follow the instructions below:</p>\r\n<ol>\r\n<li>Sign in with your account at <a href=\&quot;https://web.teamviewer.com/\&quot;>https://web.teamviewer.com/</a>.</li>\r\n<li>Go to <b>Admin Settings</b> ➜ <b>General.</b></li>\r\n<li>Enable&amp;nbsp;the&amp;nbsp;<b>Event logging&amp;nbsp;</b>toggle.</li>\r\n</ol>\r\n<p>Now, certain activities&amp;nbsp;of all users that belong to your company will be logged.</p>\r\n&quot;}}" id="text-e04a77998a" class="cmp-text"> <h3>How to activate event logs</h3> <p>By default, event logging is not activated for your company, as you should get general consent within your company about the collection and usage of the data.</p> <p>Activating event logging can only be done as a company admin.</p> <p>To activate event logging, please follow the instructions below:</p> <ol> <li>Sign in with your account at <a href="https://web.teamviewer.com/">https://web.teamviewer.com/</a>.</li> <li>Go to <b>Admin Settings</b> ➜ <b>General.</b></li> <li>Enable&nbsp;the&nbsp;<b>Event logging&nbsp;</b>toggle.</li> </ol> <p>Now, certain activities&nbsp;of all users that belong to your company will be logged.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <!-- This component overlays core component image --> <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/ACX2OJ1IJG5D-image?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-tensor/en/ACX2OJ1IJG5D-image.png" data-title="image.png" id="image-ef14a90de9" data-cmp-data-layer="{&quot;image-ef14a90de9&quot;:{&quot;@type&quot;:&quot;core/wcm/components/image/v2/image&quot;,&quot;image&quot;:{&quot;repo:id&quot;:&quot;96a14d42-d14e-4b65-93c0-93dcb0ab27ae&quot;,&quot;repo:modifyDate&quot;:&quot;2024-02-06T08:35:23Z&quot;,&quot;@type&quot;:&quot;image/png&quot;,&quot;repo:path&quot;:&quot;/content/dam/knowledge-hub/teamviewer-tensor/en/ACX2OJ1IJG5D-image.png&quot;}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/ACX2OJ1IJG5D-image?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-a6ec7727a4&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>How to grant access to event logs</h3>\r\n<p>Your company admin can grant you access to the&amp;nbsp;<b>Event Log</b>&amp;nbsp;dialog page by creating a&amp;nbsp;<b>role&amp;nbsp;</b>with the<b>&amp;nbsp;Event Logs&amp;nbsp;</b>permission<b>&amp;nbsp;checked on</b>.</p>\r\n&quot;}}" id="text-a6ec7727a4" class="cmp-text"> <h3>How to grant access to event logs</h3> <p>Your company admin can grant you access to the&nbsp;<b>Event Log</b>&nbsp;dialog page by creating a&nbsp;<b>role&nbsp;</b>with the<b>&nbsp;Event Logs&nbsp;</b>permission<b>&nbsp;checked on</b>.</p> </div> </div> <div class="basic-image cmp-basic-image utils-gridGutter utils-half-spacing-bottom utils--layout-8 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <!-- This component overlays core component image --> <div data-cmp-is="image" data-cmp-src="https://teamviewer.scene7.com/is/image/teamviewergmbh/THIXW35J9SIR-image?dpr=off" data-cmp-dmimage data-asset="/content/dam/knowledge-hub/teamviewer-tensor/en/THIXW35J9SIR-image.png" data-title="image.png" id="image-da1ba188e0" data-cmp-data-layer="{&quot;image-da1ba188e0&quot;:{&quot;@type&quot;:&quot;core/wcm/components/image/v2/image&quot;,&quot;image&quot;:{&quot;repo:id&quot;:&quot;bc2011ef-2be1-42fc-b254-4c2d26ca3efd&quot;,&quot;repo:modifyDate&quot;:&quot;2024-02-06T08:35:23Z&quot;,&quot;@type&quot;:&quot;image/png&quot;,&quot;repo:path&quot;:&quot;/content/dam/knowledge-hub/teamviewer-tensor/en/THIXW35J9SIR-image.png&quot;}}}" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <noscript data-cmp-hook-image="noscript"> <img src="https://teamviewer.scene7.com/is/image/teamviewergmbh/THIXW35J9SIR-image?dpr=off" class="cmp-image__image" loading="lazy" itemprop="contentUrl" data-cmp-hook-image="image" alt="image.png"> </noscript> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-c3eccbbcf1&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<p><b>Hint:&amp;nbsp;</b>For more details about creating and managing&amp;nbsp;<b>user roles</b>, please check our dedicated article: <a href=\&quot;/content/teamviewer/website/apac/en/global/support/knowledge-base/teamviewer-remote/company-and-users/roles.html\&quot;>Roles</a></p>\r\n&quot;}}" id="text-c3eccbbcf1" class="cmp-text"> <p><b>Hint:&nbsp;</b>For more details about creating and managing&nbsp;<b>user roles</b>, please check our dedicated article: <a href="/apac/global/support/knowledge-base/teamviewer-remote/company-and-users/roles/">Roles</a></p> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-da0a9d5753&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>How to watch and filter event logs</h3>\r\n<p>When you have access to your company's event logs, go to <b>Event logs</b> in the left navigation panel of the <b>Admin settings</b>.</p>\r\n<p>If event logging is active for your company, you will see the following screen:</p>\r\n<p>You can now start to search for specific events by using the given filter possibilities:</p>\r\n<ul>\r\n<li>Date range: use this filter to search for events in a specific date range.⚠Be aware that the maximum date range is one month! You need to execute multiple searches if you want to search for events throughout multiple months.</li>\r\n<li>User: Use this filter to search for events a specific person executes.</li>\r\n<li>Change: Use this filter to search for a certain change made by any user.</li>\r\n<li>Event type: use this filter to search for multiple events grouped under a certain category. It will help you, for example, to search for all changes done by any user in the User Management.</li>\r\n</ul>\r\n<p>Now, you can click on single events to see more details for each event.<br>\r\n</p>\r\n&quot;}}" id="text-da0a9d5753" class="cmp-text"> <h3>How to watch and filter event logs</h3> <p>When you have access to your company's event logs, go to <b>Event logs</b> in the left navigation panel of the <b>Admin settings</b>.</p> <p>If event logging is active for your company, you will see the following screen:</p> <p>You can now start to search for specific events by using the given filter possibilities:</p> <ul> <li>Date range: use this filter to search for events in a specific date range.⚠Be aware that the maximum date range is one month! You need to execute multiple searches if you want to search for events throughout multiple months.</li> <li>User: Use this filter to search for events a specific person executes.</li> <li>Change: Use this filter to search for a certain change made by any user.</li> <li>Event type: use this filter to search for multiple events grouped under a certain category. It will help you, for example, to search for all changes done by any user in the User Management.</li> </ul> <p>Now, you can click on single events to see more details for each event.<br></p> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 cmp-basic-text--ul-style-bullets aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-4c52f89040&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>How to see event logs of incoming connections</h3>\r\n<p>With Incoming connection logging, you can audit what happened during the connections to the end user's devices.</p>\r\n<h4>Requirements</h4>\r\n<ul>\r\n<li>Your devices must be placed within a&amp;nbsp;<a href=\&quot;/content/teamviewer/website/apac/en/global/support/knowledge-base/teamviewer-remote/devices/assign-a-device-via-rollout-configuration.html\&quot;>assigned to your company</a>.</li>\r\n<li><b>TeamViewer Host</b>&amp;nbsp;needs to be installed on the end user's devices. This feature is not compatible with the full client.</li>\r\n</ul>\r\n<p>Incoming connections logged via Auditability can be found in the Event Log by looking for entries with a&amp;nbsp;<b>TeamViewer ID as</b>&amp;nbsp;<b>Author</b>.</p>\r\n<p><b>Incoming connection</b></p>\r\n<ul>\r\n<li>Any entry which shows a TeamViewer ID only belongs to an incoming connection.</li>\r\n<li>This is because it's the device that provides the information for the Event Log, i.ethe device is the author of this information.</li>\r\n</ul>\r\n<p><b>The device that got accessed</b></p>\r\n<ul>\r\n<li><b>ID of presenter</b>&amp;nbsp;shows the TeamViewer ID, which had the incoming connection.</li>\r\n<li><b>Name of presenter</b>&amp;nbsp;is empty in this case; assigning to an account is not possible in TeamViewer Host.</li>\r\n</ul>\r\n<p><b>The device the connection came from</b></p>\r\n<ul>\r\n<li><b>ID of participant</b>&amp;nbsp;shows which device is connected to the Host.</li>\r\n<li>If an account was used on that device, the account's display name shows in&amp;nbsp;<b>Name of participant</b>.</li>\r\n</ul>\r\n<p><b>Active permissions</b></p>\r\n<ul>\r\n<li>The permissions show which rights the person who connected to the Host had during the connection.</li>\r\n</ul>\r\n<p><b>Note:</b> File transfers are also logged for incoming connections.</p>\r\n&quot;}}" id="text-4c52f89040" class="cmp-text"> <h3>How to see event logs of incoming connections</h3> <p>With Incoming connection logging, you can audit what happened during the connections to the end user's devices.</p> <h4>Requirements</h4> <ul> <li>Your devices must be placed within a&nbsp;<a href="/apac/global/support/knowledge-base/teamviewer-remote/devices/assign-a-device-via-rollout-configuration/">assigned to your company</a>.</li> <li><b>TeamViewer Host</b>&nbsp;needs to be installed on the end user's devices. This feature is not compatible with the full client.</li> </ul> <p>Incoming connections logged via Auditability can be found in the Event Log by looking for entries with a&nbsp;<b>TeamViewer ID as</b>&nbsp;<b>Author</b>.</p> <p><b>Incoming connection</b></p> <ul> <li>Any entry which shows a TeamViewer ID only belongs to an incoming connection.</li> <li>This is because it's the device that provides the information for the Event Log, i.ethe device is the author of this information.</li> </ul> <p><b>The device that got accessed</b></p> <ul> <li><b>ID of presenter</b>&nbsp;shows the TeamViewer ID, which had the incoming connection.</li> <li><b>Name of presenter</b>&nbsp;is empty in this case; assigning to an account is not possible in TeamViewer Host.</li> </ul> <p><b>The device the connection came from</b></p> <ul> <li><b>ID of participant</b>&nbsp;shows which device is connected to the Host.</li> <li>If an account was used on that device, the account's display name shows in&nbsp;<b>Name of participant</b>.</li> </ul> <p><b>Active permissions</b></p> <ul> <li>The permissions show which rights the person who connected to the Host had during the connection.</li> </ul> <p><b>Note:</b> File transfers are also logged for incoming connections.</p> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-b85b3c39d4&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>How to download event logs</h3>\r\n<p>When you have access to the event logs of your company, navigate to&amp;nbsp;<b>Event logs</b> on the left navigation panel at <a href=\&quot;https://web.teamviewer.com/\&quot;>https://web.teamviewer.com/</a> or via the client.</p>\r\n<p>To download events, apply your filters and click &amp;quot;Download Events&amp;quot; afterward. You will receive a CSV file containing the filtered events.&amp;nbsp;</p>\r\n<p>We recommend importing the CSV file into Excel to have a good overview of all the downloaded events.</p>\r\n<h4 data-id=\&quot;csv-columns\&quot;>CSV columns</h4>\r\n<p>The CSV file contains multiple columns that provide details about the recorded event. The following columns exist:</p>\r\n<ol>\r\n<li>Date: the date when the event was logged. The date logged in this column reflects the server date.&amp;nbsp;</li>\r\n<li>Time:&amp;nbsp;the time when the event was logged.&amp;nbsp;</li>\r\n<li>DateTime (ISO8601): the date, time, and timezone in ISO8601 format of the logged event.</li>\r\n<li>Author: this is the person who executed the event. The user name displays the author or,&amp;nbsp;if not available, the TeamViewer ID.</li>\r\n<li>Change: This is the event the author performed (in a short and readable format).</li>\r\n<li>Event type: this is a category each event belongs to. It will help to group for certain event types, e.g., when you are only interested in changes that have been done to user properties all over the company</li>\r\n<li>Affected item: the object on which the change was made</li>\r\n<li>Property: the detailed property that was changed on the affected item, e.g., the user name of a user object</li>\r\n<li>Old value: this column is only filled when an object was changed or deleted, but not when it was created. If an object was changed, the old value is listed for you to see how the value was changed. If an object gets deleted, the old value shows the value the object had before deletion.</li>\r\n<li>New value: this column shows the (new) value of the changed property.</li>\r\n</ol>\r\n&quot;}}" id="text-b85b3c39d4" class="cmp-text"> <h3>How to download event logs</h3> <p>When you have access to the event logs of your company, navigate to&nbsp;<b>Event logs</b> on the left navigation panel at <a href="https://web.teamviewer.com/">https://web.teamviewer.com/</a> or via the client.</p> <p>To download events, apply your filters and click "Download Events" afterward. You will receive a CSV file containing the filtered events.&nbsp;</p> <p>We recommend importing the CSV file into Excel to have a good overview of all the downloaded events.</p> <h4 data-id="csv-columns">CSV columns</h4> <p>The CSV file contains multiple columns that provide details about the recorded event. The following columns exist:</p> <ol> <li>Date: the date when the event was logged. The date logged in this column reflects the server date.&nbsp;</li> <li>Time:&nbsp;the time when the event was logged.&nbsp;</li> <li>DateTime (ISO8601): the date, time, and timezone in ISO8601 format of the logged event.</li> <li>Author: this is the person who executed the event. The user name displays the author or,&nbsp;if not available, the TeamViewer ID.</li> <li>Change: This is the event the author performed (in a short and readable format).</li> <li>Event type: this is a category each event belongs to. It will help to group for certain event types, e.g., when you are only interested in changes that have been done to user properties all over the company</li> <li>Affected item: the object on which the change was made</li> <li>Property: the detailed property that was changed on the affected item, e.g., the user name of a user object</li> <li>Old value: this column is only filled when an object was changed or deleted, but not when it was created. If an object was changed, the old value is listed for you to see how the value was changed. If an object gets deleted, the old value shows the value the object had before deletion.</li> <li>New value: this column shows the (new) value of the changed property.</li> </ol> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-2dd02fad8e&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>Whose data is collected during remote control sessions?</h3>\r\n<p>Event data during remote control sessions are only collected from users authenticated as company member that has enabled event logging.</p>\r\n<p>Examples of a remote control session with two users:</p>\r\n&quot;}}" id="text-2dd02fad8e" class="cmp-text"> <h3>Whose data is collected during remote control sessions?</h3> <p>Event data during remote control sessions are only collected from users authenticated as company member that has enabled event logging.</p> <p>Examples of a remote control session with two users:</p> </div> </div> <div class="utils-gridGutter cmp-table--basic utils-half-spacing-bottom aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div class="utils-scrollbar cmp-table__scroll-wrapper"> <table class="cmp-table"> <thead class="cmp-table__head"> <tr class="cmp-table__row cmp-table__row--head"> <td class="cmp-table__cell cmp-table__cell--head">User 1 (initiator of the RC session)</td> <td class="cmp-table__cell cmp-table__cell--head">User 2</td> <td class="cmp-table__cell cmp-table__cell--head">whose event data is collected?</td> </tr> </thead> <tbody> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User 1 and user 2</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (not authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User 1</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Foreign user (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User 1</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Foreign user (not authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User 1</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Quick support user</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User 1</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Foreign user (authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company member (not authenticated)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <table> <tbody> <tr> <td>no data collected</td> </tr> </tbody> </table> <p>&nbsp;</p> </div></td> </tr> </tbody> </table> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-de53c6fe46&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>Data retention</h3>\r\n<p>All event data is logged on TeamViewer servers (in Frankfurt) for one year. This retention period can't be changed. After one year, all data will be automatically and completely deleted.</p>\r\n&quot;}}" id="text-de53c6fe46" class="cmp-text"> <h3>Data retention</h3> <p>All event data is logged on TeamViewer servers (in Frankfurt) for one year. This retention period can't be changed. After one year, all data will be automatically and completely deleted.</p> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-19cd260ecc&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>Event log REST API</h3>\r\n<p>The event log can also be retrieved via the REST API. You will find more information here:&amp;nbsp;<a href=\&quot;/content/teamviewer/website/apac/en/global/support/knowledge-base/teamviewer-classic/for-developers/use-the-teamviewer-api.html\&quot;>Use the TeamViewer API</a></p>\r\n&quot;}}" id="text-19cd260ecc" class="cmp-text"> <h3>Event log REST API</h3> <p>The event log can also be retrieved via the REST API. You will find more information here:&nbsp;<a href="/apac/global/support/knowledge-base/teamviewer-classic/for-developers/use-the-teamviewer-api/">Use the TeamViewer API</a></p> </div> </div> <div class="basic-text cmp-basic-text utils-gridGutter utils-half-spacing-bottom utils--layout-12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div data-cmp-data-layer="{&quot;text-e3dbfaa85b&quot;:{&quot;@type&quot;:&quot;teamviewer/components/tenants/website/_atoms/text&quot;,&quot;repo:modifyDate&quot;:&quot;2024-10-16T12:08:14Z&quot;,&quot;xdm:text&quot;:&quot;<h3>List of Events</h3>\r\n<p>This is the list of events TeamViewer catches and stores:</p>\r\n&quot;}}" id="text-e3dbfaa85b" class="cmp-text"> <h3>List of Events</h3> <p>This is the list of events TeamViewer catches and stores:</p> </div> </div> <div class="utils-gridGutter cmp-table--basic utils-half-spacing-bottom aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div class="utils-scrollbar cmp-table__scroll-wrapper"> <table class="cmp-table"> <thead class="cmp-table__head"> <tr class="cmp-table__row cmp-table__row--head"> <td class="cmp-table__cell cmp-table__cell--head">User action</td> <td class="cmp-table__cell cmp-table__cell--head">Short event name</td> <td class="cmp-table__cell cmp-table__cell--head">Event origin</td> <td class="cmp-table__cell cmp-table__cell--head">Event type</td> </tr> </thead> <tbody> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p style="text-align: left;">Used authentication to initiate a remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p style="text-align: left;">-</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Initiate a remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p style="text-align: left;">Started session (event name for initiator)</p> <p style="text-align: left;">Incoming session (event name for receiver)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Closed a remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Ended session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>The user joins/leaves a running&nbsp;remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Joined session</p> <p>Left session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Additional user joins/leaves a&nbsp;remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Participant joined session</p> <p>Participant left session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Trigger switching of sides during a remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Switched sides</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Activate/deactivate remote input during a remote&nbsp;session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Changed Disabled Remote Input&nbsp;(event name for initiator)<br></p> <p>Received Disabled Local Input&nbsp;(event name for receiver)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Activate/deactivate black screen during a remote session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Changed Show Black Screen&nbsp;(event name for initiator)</p> <p>Received Show Black Screen (event name for receiver)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Start screen recording</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Started recording&nbsp;(event name for initiator)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Stop screen recording</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Ended recording&nbsp;(event name for initiator)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Pause screen recording</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Paused recording&nbsp;(event name for initiator)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Continue screen recording</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Resumed recording&nbsp;(event name for initiator)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Start a file transfer</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Sent file&nbsp;(event name for initiator)</p> <p>Received file (event name for receiver)</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remote Session</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Editing own user properties</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit own user profile</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User profile</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Activating/deactivating TFA of own account</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>De-/activate TFA</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User profile</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Creating a user in the Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Created user</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User profile</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Editing user properties</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit user properties</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User profile</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Editing user permissions</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit user permissions</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User profile</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Deleting a user</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete user</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User profile</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Join a company</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Join company</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company Administration</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Creating a new custom host module</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Create custom host module</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Custom Modules</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Editing a custom host module</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit custom host module</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Custom Modules</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete a custom host module</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete custom host module</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Custom Modules</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Create a new group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Add group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Group Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Share a group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Share group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Group Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit a group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Group Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete a group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Group Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Create a new script token</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Create Script Token</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company Administration</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit script token properties</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit Script Token</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company Administration</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit existing script token permissions</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Edit Script Token Permissions</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company Administration</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete a script token</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete Script Token</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Company Administration</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Adding a policy</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy added</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Editing a policy</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Deleting a policy</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy deleted</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Add user to a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User group added</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>UserGroup</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete user to a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User group deleted</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>UserGroup</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Rename user in a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User group updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>UserGroup</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Add account to a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Member(s) added to a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>UserGroup</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remove account from a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Member(s) removed from a user group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>UserGroup</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User toggled Block Meetings switch</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Block meeting state changed</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User created a new directory group via Web API</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Directory group added</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User deleted a directory group via Web API</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Directory group deleted</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User added members to a directory group via Web API</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Members added to directory group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User removed members from a directory group via Web API</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Members deleted from directory group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User created a new conditional access rule</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Rule added</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User deleted a conditional access rule</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Rule deleted</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User edited expiration settings of an existing rule</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Rule modified</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>User toggled Activate Conditional Access switch</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Rule verification changed</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Management Console</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Conditional Access</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>A conditional access session went through approval process</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Session approval</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>All platforms</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <table> <tbody> <tr> <td>Conditional Access</td> </tr> </tbody> </table> <p>&nbsp;</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Policy is assigned/updated/unassigned to device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device policy updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Add managers to device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device manager added</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Update manager permissions to device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device manager updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remove managers from device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device manager removed</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Add device to device group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device added to group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remove device from group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device removed from group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device Management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Create a device group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group created</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Delete a device group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group deleted</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Update the name of a device group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group name updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Add managers to device group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group manager added</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Update the permissions of the managers to device group</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group manager updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device group management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Remove managers from a device group</p> </div></td> 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cmp-table__cell--content"> <div> <p>Device alias updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Description updated to device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device description updated</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Manage this device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device managed</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device management</p> </div></td> </tr> <tr class="cmp-table__row cmp-table__row--content"> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Unmanage the device</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device unmanaged</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>MCO/TVRemote</p> </div></td> <td class="cmp-table__cell cmp-table__cell--content"> <div> <p>Device management</p> </div></td> </tr> </tbody> </table> </div> </div> </div> </div> </main> </div> </div> </div> <footer class="experiencefragment xf-footer-general aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-2bcff94399" class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-d229f7a2ef" class="cmp-container cmp-container--fullwidth "> <div class="aem-Grid aem-Grid--12 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