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A Guide to Billing | Vanderbilt Health Nashville, TN
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d="M26.52,21.47a1,1,0,0,1-.7-.29,1,1,0,0,1,0-1.41L42.12,3.46H29.52a1,1,0,0,1,0-2h15a1,1,0,0,1,.38.07,1,1,0,0,1,.33.22,1.26,1.26,0,0,1,.21.32,1,1,0,0,1,.08.38h0v15a1,1,0,0,1-2,0V4.87L27.23,21.18A1,1,0,0,1,26.52,21.47Z"></path></g></svg></span></span>(615) 936-0910</span></button></a><a class=" module__GhZVp52djB86i14H7i0Lg module__3XnikqZdKXueXkG0kArCfI module__3E110x7cuHstB-QU2UBnNY " href="https://myhealthatvanderbilt.com/" target="_blank" rel="noopener" tabindex="-1"><button class=" data-tracker-hero-banner-button-1 module__2SJHmMQqaR6VY-Sm7Uu9uv module__di2Az7TvAHksDXGVxfVtZ module__2iMoF9X2o0C7B51CRzMDRn module__1Slom3aeSzqOnmFqUx6xfR module__3gP2JNXW2c5uxnaSriUDZx hero " tabindex="0"><span class="module__2EOpqemo8tcPoL1953EGbE"><span class="module__1QQe4ykmCmHWNaRTNLzqFu" aria-hidden="true"><span class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__2vZF2B_mzgO1-EL4cUC8LW module__PeUJHvTe3EAaRtg8FMaor " data-icon-type="login" data-icon="true"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 35 47" aria-labelledby="LoginTitle" role="img"><title id="LoginTitle">login icon</title><g><path class="baseStyle" style="fill:#202020" d="M7.75,23a1,1,0,0,1-1-1V10.75a10.75,10.75,0,0,1,21.5,0V12.1a1,1,0,1,1-2,0V10.75a8.75,8.75,0,0,0-17.5,0V22A1,1,0,0,1,7.75,23Z"></path><path class="baseStyle" style="fill:#202020" d="M28,47H7a7,7,0,0,1-7-7V28a7,7,0,0,1,7-7H28a7,7,0,0,1,7,7V40A7,7,0,0,1,28,47ZM7,23a5,5,0,0,0-5,5V40a5,5,0,0,0,5,5H28a5,5,0,0,0,5-5V28a5,5,0,0,0-5-5Z"></path><path class="accentStyle" style="fill:#0e5981" d="M20,31.5a2.5,2.5,0,1,0-3.5,2.29v4a1,1,0,0,0,2,0v-4A2.51,2.51,0,0,0,20,31.5Z"></path></g></svg></span></span>My Health at Vanderbilt Login</span></button></a></div></div></div></div></div><div class="module__1oeK6VyVM2jicnLiHKG3JC"><div class=" undefined module__2SJHmMQqaR6VY-Sm7Uu9uv module__3zgrHBURaL9r2VeL9vR1Dl module__1wqsrDVN5nNQ-KnqwLLrIM module__262vsoVPSvtsnw3BQK8byq data-tracker-header-title "><div class=" module__2eVr5pePkc5pvb6jwcDZaG "><div class=" module__262vsoVPSvtsnw3BQK8byq module__10nCr78JZ6-XsBp5hoiX84 "><div class=" module__3AjemP9kMQBVRUUtCBiF9R "><div tabindex="0" class=" module__1YcUAMOB61z9nkgXj-jgAS "><h1>A Guide to Billing</h1></div></div></div></div></div></div><div class=" module__2Tzb2TUFiV6oNnP9RfG9hx module__Bvg0y869sMWg706t5K-dR "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" quickLinksMenu module__35BzWhRlTMufakBuPSN35k module__5MxJ9-rM6Zlvox6jgyeP module__2SJHmMQqaR6VY-Sm7Uu9uv "><div class="module__C8NuDUmcocD00euCpGtjY module__lqc-kVLTkgjoJnR9jOL0g"><input aria-hidden="true" id="quickLinksMenuCheckbox" type="checkbox" class=" module__2Q2bi3-OTZUhHkAMUPMqya " name="quickLinksMenuCheckbox"/><label class=" module__1GN9TF8AhKRy8xQRX1Bdb2 module__oFjZm2jHKzdSfLgxKDAYj " aria-label="Quick links menu (touch, click or tab to navigate the menu links)" tabindex="0" for="quickLinksMenuCheckbox">Quick Links</label><ul class="module__2tqwBWq-dCzXTBOiR_sQVs module__Cnbf8pD1aptyoGXt_Ph-O"><div><li><a href="#before-your-appointment-d2b9" rel="">Before your appointment</a></li><li><a href="#on-the-day-of-your-appointment-648d" rel="">On appointment day</a></li><li><a href="#after-your-appointment-4d99" rel="">After your appointment</a></li><li><a href="#when-you-receive-your-bill-8202" rel="">When billed</a></li><li><a href="#if-your-bill-is-not-paid-2c1a" rel="">If unpaid</a></li><li class="module__3yvY4qT0SanDUWZxU2mDA module__9OGxfx9E_XnbNDelS4z2B"><input aria-hidden="true" id="more-dropdown-5" type="checkbox" name="more-dropdown-5"/><label aria-label="More menu (touch, click or tab to navigate the menu links)" tabindex="0" for="more-dropdown-5" class="data-tracker-more-dropdown-button"><span>More</span></label><div class="dropDownContainerOuter"><ul class="module__3yvY4qT0SanDUWZxU2mDA module__9OGxfx9E_XnbNDelS4z2B"><div><li><a href="#to-set-up-a-payment-plan-a48e" rel="">Payment plans</a></li><li><a href="#if-you-have-medicare--8de1" rel="">Medicare</a></li><li><a href="#imaging-services-billing-ae81" rel="">Imaging Services Billing</a></li></div></ul></div></li></div></ul></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-overview-call-to-action-paragraph "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__td9GEbixsgI6qlUXre5BX module__2DfngmQjC5SDYFlH2kUtdg "><div class="module__1YDAAxNWuJqyBADi8Er0AL"><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" textLinkDark module__1dKgtw41trakGQoB5L2D1Z module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>At Vanderbilt University Medical Center, we're here to help you understand the billing process and answer your questions.</p><p>Below, you'll find information to help you understand the process from before you make your appointment through getting and paying your bill after your appointment.</p><p>You'll find links to understanding billing terms, how to get estimates of out-of-pocket costs, and financial assistance.</p><p>It all starts with understanding your responsibility and our commitment to you.</p></div><div class=" module__2BoVyp_7rB-jNVrdnE_Pnl "><div class="module__1Ohf1w_9jI6s0Kw415DVsV"><div class=" module__2XvYaKwiDMqaP7ISy6IUce module__1OAcfDcb6bIaAi5-qdMzF5 module__2SJHmMQqaR6VY-Sm7Uu9uv module__LBNLEszr9XHb4Hmppi0-2 module__j_Z4qQTXOrqojnJ8bteg8 module__3JKmrsU-geotLvEDulYmLH data-tracker-cta "><div tabindex="0" class=" module__X06TUhLsSg9dqmJ4aw_0x module__2fyuklMXShhx5nv_r4BP4m module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h3>Billing and Finance Links</h3></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><ul><li><a href="/information/financial-assistance">Financial Assistance</a></li><li><a href="/information/guide-billing">Guide to Billing</a></li><li><a href="https://www.vanderbilthealth.com/information/estimates-and-price-transparency">Estimates and Price Transpare...</div></div></div><a class="module__2aHzYHZpC-1x4Pz_Rey2oz module__1Y5VwNBPFW5XgzKYZZxdh_">See more</a></div></div></div></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="before-your-appointment-d2b9"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>Before your appointment</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>Before your appointment, you can take steps to avoid surprises:</p><ul><li>Review our list of health plans accepted by Vanderbilt Health.</li><li>When making your appointment, be prepared to provide your insurance information.</li><li>Ask about the services you will receive so you can confirm with your insurance company whether they are covered. Check with your health plan to understand these questions.</li><li>Create or review an estimate of your out-of-pocket costs.</li><li>Consider paying your estimated balance due before your appointment to make your appointment check-in faster.</li></ul></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph "><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>When making your appointment</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>Make your appointment online through My Health at Vanderbilt or call your physician's office. You will be asked to provide some information, such as identification and insurance information. Once the provider has this information, the scheduling team can help you set an appointment time and date.</p><p>Before your appointment, you are encouraged to ask about the services you will receive. Asking for additional information can be helpful, as you can contact your insurance company to ensure that the services you will receive are covered by your insurance plan.</p><p>Before your appointment, the provider may contact your insurance company to obtain preauthorization of services or medications. At this point, your insurance company collects information about your appointment and medical records prior to determining whether the services or medications will be covered.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="on-the-day-of-your-appointment-648d"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>On the day of your appointment</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>When you arrive for your appointment or admission, you'll probably need to complete paperwork required for registration. Be sure to bring your insurance card, your prescription list and a valid ID. Be prepared to pay any co-pay. </p><p>At check-in, your financial responsibility as a patient will be explained. We can discuss payment options, including a payment plan. We also can connect you to a financial assistance counselor.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="after-your-appointment-4d99"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>After your appointment</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>After your appointment or visit, VUMC sends an insurance claim to your insurance provider. This claim covers all the services, prescriptions and supplies used during your stay or appointment.</p><p>Your insurance provider reviews this bill and checks whether the services are covered by your plan. The insurance company may contact you or us to get more details. At this point, your insurance company decides to accept or deny the claim.</p><p>If the claim is accepted, your insurance company pays us. If it is denied, the company must give us a detailed reason for the denial. Then we will send you a bill for the balance.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="when-you-receive-your-bill-8202"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>When you receive your bill</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>You will receive monthly bill(s) for amounts greater than $10 that we determine are your responsibly after insurance payments have been applied. (You may receive more than one bill for your hospital or clinic visit based on the type of care you receive).</p><p>We do our best to get things right the first time. But given the coordination involved, mistakes sometimes happen. It is important that you read your bills carefully and contact us and/or insurance company if you may have been billed in error.</p><p>You have the right to dispute your charges and to have your bill reviewed to make sure charges are accurate and and supported by your medical record. You may request this review in writing to the correspondence address listed on your statement or by calling the billing team. </p><p>For Vanderbilt University Medical Center or Monroe Carell Jr. Children’s Hospital at Vanderbilt bills, call the following numbers based on the first letter of the patient’s last name.</p><ul><li>A to K, call <a href="tel:8552493628">(855) 249-3628</a></li><li>L to Z, call <a href="tel:8772009630">(877) 200-9630</a></li></ul><p>After this review, we'll let you know the findings and make any corrections needed.</p><p>You have the right to appeal the decision. Request an appeal by writing to the address listed on your statement or by contacting customer service.</p><p>You also can request a detailed statement. You can do this through My Health at Vanderbilt or by calling customer service at the numbers listed above.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="if-your-bill-is-not-paid-2c1a"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>If your bill is not paid</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>We will send you monthly bills for any unpaid balances for up to 120 days after you received services. During this 120-day period, we will contact you multiple times via statements, phone calls and/or emails to remind you about your unpaid balance.</p><p>During this period, you are expected to pay the bill in full or set up an interest-free payment plan.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="to-set-up-a-payment-plan-a48e"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>To set up a payment plan</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>To set up a payment plan for Vanderbilt University Medical Center or Monroe Carell Jr. Children’s Hospital at Vanderbilt bills, call the following numbers based on the first letter of the patient’s last name.</p><ul><li>A to K, call <a href="tel:8552493628">(855) 249-3628</a></li><li>L to Z, call <a href="tel:8772009630">(877) 200-9630</a></li></ul><p>For any other statements you may receive, contact the phone number shown on the bill.</p><p>If the balance due is unpaid or otherwise unresolved after the 120-day period, your account will be sent to a collection agency. Your credit rating may be affected if the balance is not resolved after collection agency placement.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-text-paragraph " id="if-you-have-medicare--8de1"><div class=" module__30eZB4tm_lrMYD_kcjh3u1 "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>If you have Medicare </h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>By law, we must ask you a series of questions at each visit. The questions help us determine whether Medicare or another payer should be filed as your primary insurance.</p><p>You will be asked:</p><ul><li>If your visit is related to a non-work-related accident</li><li>Other benefits you may have, including other insurance you may have</li><li>Your employment and or your spouse's employment</li><li>Your retirement date and or your spouse's retirement</li></ul><p>If you are covered by Medicare, we will submit your claims to Medicare on your behalf. We will also ask you to sign a notice that you are financially responsible for the services we provide. This is just in case Medicare deems the services not medically necessary and does not cover the services.</p><p>Expect a bill to you and/or your supplemental insurance carrier for services not covered by Medicare, such as medications you give yourself and routine health exams. Expect to pay if Medicare or your supplemental insurance does not cover the services we provided.</p></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class=""><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-banner-paragraph " id="imaging-services-billing-ae81"><div class=" module__1FfQFon7IvYlpiwzyy533r module__1wAbH3vwHQWYwiKYdSBeiQ module__2SJHmMQqaR6VY-Sm7Uu9uv module__27Jv3AJf_GtrPbaXaAcCRK null data-tracker-banner-organism banner-feature "><div class="module__214LV2CzP6UQ0G6x1NHV7c"><div class="module__aP941m1UaW8vmFt37G0bi"></div></div><div class=" module__3RvYhYYiVKtrLFXsAJwQnU "><div class=" module__2dzobXwDoFpGQ2VTgRPn2E text-column "><div tabindex="0" class=" module__souGU9u2Mvm_v8FPXt072 module__5TjQ1TxMJ5pu-xYG3Y32V banner-textblock module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 "><h2>Vanderbilt Imaging Services Billing</h2></div><div class=" module__2BoVyp_7rB-jNVrdnE_Pnl "><div tabindex="0" class=" module__souGU9u2Mvm_v8FPXt072 module__5TjQ1TxMJ5pu-xYG3Y32V module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" textLinkDark module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p><span>For questions about your bills for Vanderbilt Imaging Services listed below, call:</span></p><ul><li><a href="tel:6153521975"><span>(615) 352-1975</span></a><span> for bills dated BEFORE April 1, 2024</span></li><li><a href="tel:6159360910"><span>(615) 936-0910</span></a><span> for bills dated AFTER April 1, 2024</span></li></ul><p><strong>Vanderbilt Imaging Services Locations</strong></p><ul><li><a href="https://www.vanderbilthealth.com/locations/belle-meade-imaging">Belle Meade Imaging</a></li><li><a href="https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-cool-springs">Vanderbilt Imaging Services Cool Springs</a></li><li><a href="https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-hillsboro">Vanderbilt Imaging Services Hillsboro</a></li><li><a href="https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-midtown">Vanderbilt Imaging Services Midtown</a></li><li><a href="https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-one-hundred-oaks">Vanderbilt Imaging Services One Hundred Oaks</a></li><li><a href="https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-one-hundred-oaks-north">Vanderbilt Imaging Services One Hundred Oaks North</a></li></ul></div></div></div></div></div></div></div></div></div></div></div></div><div class="module__2Tzb2TUFiV6oNnP9RfG9hx "><div class="module__3Nvk6OSylQt2ACry08D7rW"><div class=" module__2SJHmMQqaR6VY-Sm7Uu9uv data-tracker-basic-page-section-paragraph "><div class=" undefined module__1AkSUDqFiVdFCy4rASkId5 module__2m03TExEItmlnqObH3z55W "><div tabindex="0" class=" module__2SJHmMQqaR6VY-Sm7Uu9uv module__3k5gEfe55VoSsnOiRgkqBN module__2imphF5jDW15GXw1VUJ7dj "><div><div class=" heading module__1UdBbVj75JxdfradgjBR1i module__3S7-JRd-68G4nVH6fwDx25 module__1hgP6qMlNLVYFm6Vgsmlzn module__2iIyBNNTrjHRAKCrsIAb8V "><h2>Related information</h2></div><div class=" textLinkDark undefined module__1zFwnlHb4SqcQ9jXVxEBHq module__FGLRrU001rVhF6Xvp6mNJ data-tracker-text-body "><p>Explore additional information to help you understand your bill, pay your bill and, if needed, get assistance paying your bill.</p></div><div class=" module__2BoVyp_7rB-jNVrdnE_Pnl "><ul class=" module__2zhN2NA-zKXZRjEVfeiVIH module__1d_VAaqazA2ULzVDW1UyFc module__2WmmNStvBeBeTnMgLy1VON module__1PwPBFKJomAk-rSk1O7cv- data-tracker-list-section-ul "><li class=" module__3GHpXhKSxKSNAq5ZllWOSr "><span><div class="module__1fE2fY2YIV_20lwYovRr7y"><a class="data-tracker-list-item-link 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badge\"},\"title\":\"Vanderbilt Health Affiliated Network\",\"isHidden\":false,\"isChildMenuExpanded\":false,\"menuItems\":[]}],\"textSection1\":\"\u003cp\u003e\u003cstrong\u003eMaking Health Care Personal\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003eOur Vision:\u003c/strong\u003e\u0026nbsp;The world leader in advancing personalized health\u003cbr\u003e\u003cstrong\u003eOur Mission:\u0026nbsp;\u003c/strong\u003ePersonalizing the patient experience through our caring spirit and distinctive capabilities\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003eVanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action. 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Vanderbilt®, Vanderbilt University Medical Center®, V Oak Leaf Design®, Monroe Carell Jr. Children’s Hospital at Vanderbilt® and Vanderbilt Health® are trademarks of The Vanderbilt University.\u003c/p\u003e\u003cp\u003e\u003ca href=\\\"https://www.google.com/maps/place/1211+Medical+Center+Dr,+Vanderbilt+University,+Nashville,+TN+37232/@36.1414005,-86.8017759,17z/data=!3m1!4b1!4m2!3m1!1s0x886466a2788f95c9:0x6edd48fa19d2352d\\\"\u003eVanderbilt University Medical Center\u003c/a\u003e\u003cbr\u003e\u003ca href=\\\"https://www.google.com/maps/place/1211+Medical+Center+Dr,+Vanderbilt+University,+Nashville,+TN+37232/@36.1414005,-86.8017759,17z/data=!3m1!4b1!4m2!3m1!1s0x886466a2788f95c9:0x6edd48fa19d2352d\\\"\u003e1211 Medical Center Drive, Nashville, TN 37232\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\\\"tel:16153225000\\\"\u003e(615) 322-5000\u003c/a\u003e\u003c/p\u003e\"}}]]}]]}]\n"])</script><script>self.__next_f.push([1,"16:I[3913,[\"357\",\"static/chunks/6f2c74c7-10fad9210c5b601f.js\",\"172\",\"static/chunks/172-54d922dfaec4cf46.js\",\"297\",\"static/chunks/297-cfeff0b327c891b4.js\",\"877\",\"static/chunks/877-068c7376b060ef25.js\",\"924\",\"static/chunks/app/basic/%5Btype%5D/%5Bpage%5D/page-6bad9c02791c16ca.js\"],\"default\"]\n17:I[9356,[\"357\",\"static/chunks/6f2c74c7-10fad9210c5b601f.js\",\"172\",\"static/chunks/172-54d922dfaec4cf46.js\",\"297\",\"static/chunks/297-cfeff0b327c891b4.js\",\"877\",\"static/chunks/877-068c7376b060ef25.js\",\"924\",\"static/chunks/app/basic/%5Btype%5D/%5Bpage%5D/page-6bad9c02791c16ca.js\"],\"default\"]\n13:[[\"$\",\"$L16\",null,{}],[\"$\",\"$L17\",null,{\"data\":{\"id\":\"d0a5d450-6096-4fff-ae5f-337a5e69826a\",\"title\":\"Page Not 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Assistance\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/guide-billing\"\u003eGuide to Billing\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/information/estimates-and-price-transparency\"\u003eEstimates and Price Transparency\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vumc.org/pricetransparency\" target=\"_blank\"\u003ePrice Transparency\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/understanding-your-bill\"\u003eUnderstanding Your Bill\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/paying-your-bill\"\u003ePaying Your Bill\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/faqs-about-billing-insurance-and-estimates\"\u003eBilling FAQs\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/coordination-benefits\"\u003eCoordination of Benefits\u003c/a\u003e\u003c/li\u003e\u003cli\u003eSurprise Medical Bills: Know Your Rights\u003cbr\u003e\u003ca href=\"/sites/default/files/2021-12/HC%202451%20-%20Balance%20Billing%20Notice%20for%20Patients.pdf\"\u003eEnglish\u003c/a\u003e | \u003ca href=\"/sites/default/files/2022-05/surprise-billing-other-languages.pdf\"\u003eOther Languages\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/convening-provider-estimate-support\"\u003eFor Convening Providers\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/key-billing-terms\"\u003eBilling Terms\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/hospital-based-clinics\"\u003eHospital Based Clinics\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"/information/billing-and-finance-contacts\"\u003eContact Us\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e1a:T5fc,\u003cp\u003eYou will receive monthly bill(s) for amounts greater than $10 that we determine are your responsibly after insurance payments have been applied. (You may receive more than one bill for your hospital or clinic visit based on the type of care you receive).\u003c/p\u003e\u003cp\u003eWe do our best to get things right the first time. But given the coordination involved, mistakes sometimes happen. It is important that you read your bills carefully and contact us and/or "])</script><script>self.__next_f.push([1,"insurance company if you may have been billed in error.\u003c/p\u003e\u003cp\u003eYou have the right to dispute your charges and to have your bill reviewed to make sure charges are accurate and and supported by your medical record. You may request this review in writing to the correspondence address listed on your statement or by calling the billing team.\u0026nbsp;\u003c/p\u003e\u003cp\u003eFor Vanderbilt University Medical Center or Monroe Carell Jr. Children’s Hospital at Vanderbilt bills, call the following numbers based on the first letter of the patient’s last name.\u003c/p\u003e\u003cul\u003e\u003cli\u003eA to K, call \u003ca href=\"tel:8552493628\"\u003e(855) 249-3628\u003c/a\u003e\u003c/li\u003e\u003cli\u003eL to Z, call \u003ca href=\"tel:8772009630\"\u003e(877) 200-9630\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eAfter this review, we'll let you know the findings and make any corrections needed.\u003c/p\u003e\u003cp\u003eYou have the right to appeal the decision. Request an appeal by writing to the address listed on your statement or by contacting customer service.\u003c/p\u003e\u003cp\u003eYou also can request a detailed statement. You can do this through My Health at Vanderbilt or by calling customer service at the numbers listed above.\u003c/p\u003e1b:T410,\u003cp\u003eBy law, we must ask you a series of questions at each visit. The questions help us determine whether Medicare or another payer should be filed as your primary insurance.\u003c/p\u003e\u003cp\u003eYou will be asked:\u003c/p\u003e\u003cul\u003e\u003cli\u003eIf your visit is related to a non-work-related accident\u003c/li\u003e\u003cli\u003eOther benefits you may have, including other insurance you may have\u003c/li\u003e\u003cli\u003eYour employment and or your spouse's employment\u003c/li\u003e\u003cli\u003eYour retirement date and or your spouse's retirement\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eIf you are covered by Medicare, we will submit your claims to Medicare on your behalf. We will also ask you to sign a notice that you are financially responsible for the services we provide. This is just in case Medicare deems the services not medically necessary and does not cover the services.\u003c/p\u003e\u003cp\u003eExpect a bill to you and/or your supplemental insurance carrier for services not covered by Medicare, such as medications you give yourself and routine health exams. Expect to pay if Medi"])</script><script>self.__next_f.push([1,"care or your supplemental insurance does not cover the services we provided.\u003c/p\u003e1c:T4ee,\u003cp\u003e\u003cspan\u003eFor questions about your bills for Vanderbilt Imaging Services listed below, call:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca href=\"tel:6153521975\"\u003e\u003cspan\u003e(615) 352-1975\u003c/span\u003e\u003c/a\u003e\u003cspan\u003e for bills dated BEFORE April 1, 2024\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"tel:6159360910\"\u003e\u003cspan\u003e(615) 936-0910\u003c/span\u003e\u003c/a\u003e\u003cspan\u003e for bills dated AFTER April 1, 2024\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eVanderbilt Imaging Services Locations\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/locations/belle-meade-imaging\"\u003eBelle Meade Imaging\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-cool-springs\"\u003eVanderbilt Imaging Services Cool Springs\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-hillsboro\"\u003eVanderbilt Imaging Services Hillsboro\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-midtown\"\u003eVanderbilt Imaging Services Midtown\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-one-hundred-oaks\"\u003eVanderbilt Imaging Services One Hundred Oaks\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.vanderbilthealth.com/locations/vanderbilt-imaging-services-one-hundred-oaks-north\"\u003eVanderbilt Imaging Services One Hundred Oaks North\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e1d:[\"vanderbilt-health\"]\n1f:{\"name\":\"description\",\"content\":\"At Vanderbilt Health, we're here to help you understand the billing process and answer your questions. Contact us at (615) 936-0910.\"}\n1e:[\"$1f\"]\n"])</script><script>self.__next_f.push([1,"8:[[\"$\",\"$L18\",null,{\"schema\":\"{\\n \\\"@context\\\": \\\"https://schema.org\\\",\\n \\\"@type\\\": \\\"NewsArticle\\\",\\n \\\"mainEntityOfPage\\\": {\\n \\\"@type\\\": \\\"WebPage\\\",\\n \\\"@id\\\": \\\"/information/guide-billing\\\"\\n },\\n \\\"headline\\\": \\\"A Guide to Billing\\\",\\n \\\"datePublished\\\": \\\"2020-04-29T19:04:44.000Z\\\",\\n \\\"dateModified\\\": \\\"2024-10-17T22:17:54.000Z\\\",\\n \\\"author\\\": {\\n \\\"@type\\\": \\\"Organization\\\",\\n \\\"name\\\": \\\"Vanderbilt Health\\\"\\n },\\n \\\"publisher\\\": {\\n \\\"@type\\\": \\\"Organization\\\",\\n \\\"name\\\": \\\"Vanderbilt Health\\\"\\n },\\n \\\"description\\\": \\\"\u003cp\u003eAt Vanderbilt University Medical Center, we're here to help you understand the billing process and answe...\\\"\\n }\"}],[\"$\",\"$L16\",null,{\"title\":\"A Guide to Billing\",\"metatagData\":[{\"name\":\"description\",\"content\":\"At Vanderbilt Health, we're here to help you understand the billing process and answer your questions. 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Check with your health plan to understand these questions.\u003c/li\u003e\u003cli\u003eCreate or review an estimate of your out-of-pocket costs.\u003c/li\u003e\u003cli\u003eConsider paying your estimated balance due before your appointment to make your appointment check-in faster.\u003c/li\u003e\u003c/ul\u003e\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"Before your appointment\",\"type\":\"text\",\"quickLinkId\":\"before-your-appointment-d2b9\"},{\"id\":\"db293379-977f-4358-af55-38903bd2c747\",\"title\":\"When making your appointment\",\"body\":\"\u003cp\u003eMake your appointment online through My Health at Vanderbilt or call your physician's office. You will be asked to provide some information, such as identification and insurance information. Once the provider has this information, the scheduling team can help you set an appointment time and date.\u003c/p\u003e\u003cp\u003eBefore your appointment, you are encouraged to ask about the services you will receive. Asking for additional information can be helpful, as you can contact your insurance company to ensure that the services you will receive are covered by your insurance plan.\u003c/p\u003e\u003cp\u003eBefore your appointment, the provider may contact your insurance company to obtain preauthorization of services or medications. At this point, your insurance company collects information about your appointment and medical records prior to determining whether the services or medications will be covered.\u003c/p\u003e\",\"type\":\"text\"},{\"id\":\"648d9fbb-4ce0-40ab-974e-769d9650c0ed\",\"title\":\"On the day of your appointment\",\"body\":\"\u003cp\u003eWhen you arrive for your appointment or admission, you'll probably need to complete paperwork required for registration. Be sure to bring your insurance card, your prescription list and a valid ID. Be prepared to pay any co-pay.\u0026nbsp;\u003c/p\u003e\u003cp\u003eAt check-in, your financial responsibility as a patient will be explained. We can discuss payment options, including a payment plan. We also can connect you to a financial assistance counselor.\u003c/p\u003e\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"On appointment day\",\"type\":\"text\",\"quickLinkId\":\"on-the-day-of-your-appointment-648d\"},{\"id\":\"4d99292d-f9a5-458b-91ec-a94664b7d078\",\"title\":\"After your appointment\",\"body\":\"\u003cp\u003eAfter your appointment or visit, VUMC sends an insurance claim to your insurance provider. This claim covers all the services, prescriptions and supplies used during your stay or appointment.\u003c/p\u003e\u003cp\u003eYour insurance provider reviews this bill and checks whether the services are covered by your plan. The insurance company may contact you or us to get more details. At this point, your insurance company decides to accept or deny the claim.\u003c/p\u003e\u003cp\u003eIf the claim is accepted, your insurance company pays us. If it is denied, the company must give us a detailed reason for the denial. Then we will send you a bill for the balance.\u003c/p\u003e\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"After your appointment\",\"type\":\"text\",\"quickLinkId\":\"after-your-appointment-4d99\"},{\"id\":\"82028478-d257-45af-9e3e-cd1ef8cc113d\",\"title\":\"When you receive your bill\",\"body\":\"$1a\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"When billed\",\"type\":\"text\",\"quickLinkId\":\"when-you-receive-your-bill-8202\"},{\"id\":\"2c1a3e2b-d5bd-442a-b7a6-94831aa098e4\",\"title\":\"If your bill is not paid\",\"body\":\"\u003cp\u003eWe will send you monthly bills for any unpaid balances for up to 120 days after you received services. During this 120-day period, we will contact you multiple times via statements, phone calls and/or emails to remind you about your unpaid balance.\u003c/p\u003e\u003cp\u003eDuring this period, you are expected to pay the bill in full or set up an interest-free payment plan.\u003c/p\u003e\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"If unpaid\",\"type\":\"text\",\"quickLinkId\":\"if-your-bill-is-not-paid-2c1a\"},{\"id\":\"a48ec4c6-81a2-415c-9ef7-fa9e16423ee8\",\"title\":\"To set up a payment plan\",\"body\":\"\u003cp\u003eTo set up a payment plan for Vanderbilt University Medical Center or Monroe Carell Jr. Children’s Hospital at Vanderbilt bills, call the following numbers based on the first letter of the patient’s last name.\u003c/p\u003e\u003cul\u003e\u003cli\u003eA to K, call \u003ca href=\\\"tel:8552493628\\\"\u003e(855) 249-3628\u003c/a\u003e\u003c/li\u003e\u003cli\u003eL to Z, call \u003ca href=\\\"tel:8772009630\\\"\u003e(877) 200-9630\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eFor any other statements you may receive, contact the phone number shown on the bill.\u003c/p\u003e\u003cp\u003eIf the balance due is unpaid or otherwise unresolved after the 120-day period, your account will be sent to a collection agency. Your credit rating may be affected if the balance is not resolved after collection agency placement.\u003c/p\u003e\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"Payment plans\",\"type\":\"text\",\"quickLinkId\":\"to-set-up-a-payment-plan-a48e\"},{\"id\":\"8de10ad3-08ed-40e2-9e3f-6a6cb386dcca\",\"title\":\"If you have Medicare \",\"body\":\"$1b\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"Medicare\",\"type\":\"text\",\"quickLinkId\":\"if-you-have-medicare--8de1\"},{\"id\":\"ae81b384-c1a4-41b4-9502-39f462e955b9\",\"shouldShowQuickLink\":true,\"quickLinkLabel\":\"Imaging Services Billing\",\"type\":\"banner\",\"quickLinkId\":\"imaging-services-billing-ae81\",\"data\":{\"id\":\"e1c13cec-5ac1-4324-a01a-7a6260a1cbcb\",\"title\":\"Vanderbilt Imaging Services Billing\",\"image\":null,\"backgroundImage\":null,\"body\":\"$1c\",\"subtitle\":\"\",\"link\":null,\"linkText\":null,\"linkTarget\":\"\",\"buttonLinks\":[],\"imageOverlayColor\":\"tertiary\"}},{\"id\":\"a31c0317-546d-4d9d-a594-66e4e2cd888a\",\"title\":\"Related information\",\"body\":\"\u003cp\u003eExplore additional\u0026nbsp;information to help you understand your bill, pay your bill and, if needed, get assistance paying your bill.\u003c/p\u003e\",\"type\":\"basic-page-section\",\"data\":[{\"id\":\"1f1381e6-25f3-4e6b-99d3-fd10eb7f1529\",\"title\":\"Estimates and Price Transparency\",\"path\":\"/information/estimates-and-price-transparency\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]},{\"id\":\"bea8a851-5bea-4140-abf7-29634bf2559f\",\"title\":\"Understanding Your Bill\",\"path\":\"/information/understanding-your-bill\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]},{\"id\":\"b2dcc471-7f1a-43ef-b5d1-ef5b3d6222f5\",\"title\":\"Paying Your Bill\",\"path\":\"/information/paying-your-bill\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]},{\"id\":\"633398cc-5f52-44d6-8ef3-a95b0fdcc521\",\"title\":\"Financial Assistance\",\"path\":\"/information/financial-assistance\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]},{\"id\":\"8622eb9b-8595-43db-abcd-acac4ea31a60\",\"title\":\"Common Questions about Billing, Insurance and Estimates\",\"path\":\"/information/common-questions-about-billing-insurance-and-estimates\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]},{\"id\":\"72e13413-72d1-4629-ae6c-513899b8452d\",\"title\":\"Key Billing Terms\",\"path\":\"/information/key-billing-terms\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]},{\"id\":\"00e9315d-eaae-474e-8f5e-8ee64ce2d259\",\"title\":\"Hospital-Based Clinics\",\"path\":\"/information/hospital-based-clinics\",\"hasContent\":true,\"siteProperties\":[\"Vanderbilt Health\"]}]}],\"datePublished\":\"2020-04-29T19:04:44+00:00\",\"dateModified\":\"2024-10-17T22:17:54+00:00\",\"siteProperties\":\"$1d\",\"metatags\":\"$1e\"},\"overviewText\":\"$undefined\"}]]\n"])</script></body></html>