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【J.LEAGUE ONLINE STORE】よくあるご質問 FAQ
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<meta content="-1" http-equiv="Expires" /> <title>【J.LEAGUE ONLINE STORE】よくあるご質問 FAQ</title> <link href="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/css/JLeagueTop.css" rel="stylesheet" /> <link HREF="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/images/RRRfaviconImage.ico" rel="shortcut icon" type="img/x-icon" /> <link href="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/css/rn_base.css" rel="stylesheet" /> <link href="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/css/common_header.css" rel="stylesheet" /> <link href="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/css/rc-f-standard.css" rel="stylesheet" /> <link href="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/css/grpRakutenLinkArea.css" rel="stylesheet" /> <link href="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/css/cp3.css" rel="stylesheet" /> <style> #rn_outerwrapper h1 span { background: url(/resource/1539922769000/RRR_MSStyle/RRR_MSStyle/images/icon_h1.gif) 7px 4px no-repeat 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28px; } .rn_KeywordText , .rn_SearchButton{ display:inline-block; } .rn_SearchButton .rn_SubmitButton{ height:100% } /*added for IE*/ @media screen and (-ms-high-contrast: active), (-ms-high-contrast: none) { #rn_SearchButton_2_SubmitButton {position: relative;top: -3px;} } /*Rakuten Mobile Banner*/ .pc_banner {display:block !important;} .sp_banner {display:none !important;} @media screen and (max-width: 47.9375em) { .pc_banner {display:none !important;} .sp_banner {display:block !important;} } </style> </head> <body class="yui-skin-sam"> <div id="bannerdiv" style=";"> <div class="pc_banner"> <a href="https://ac.ebis.ne.jp/tr_set.php?argument=ZMhPE4GP&ai=rgp_mno_004309" style="display: flex;"> <img height="50" src="/resource/1685597897000/RakutenMobile_Banner/RakutenMobile_Banner_PC.png" style="width:100%;height:auto;" width="1440" /> </a> </div> <div class="sp_banner"> <a href="https://ac.ebis.ne.jp/tr_set.php?argument=ZMhPE4GP&ai=rgp_mno_004310"> <img height="80" src="/resource/1685597897000/RakutenMobile_Banner/RakutenMobile_Banner_SP.png" style="width:100%;height:auto;" width="750" /> </a> </div> </div> <header id="grpheader"> <p class="noCSS">お客様がご使用のブラウザは当ページのスタイルシートに対応しておりません。そのため一般的なブラウザとページのデザインが異なって表示されますが、掲載している情報やページの機能は通常どおりご利用いただけます。</p> <div class="header-logoarea"> <div class="header-description">ユニフォームなどの観戦グッズが買える！Jリーグ公式オンラインストア</div> <h1 class="header-logo"> <a class="is-opacity" href="https://store.jleague.jp/"><img src="/resource/1539922768000/RRR_MSJLeague/RRR_MSJLeague/images/service_logo_01.png" alt="J.LEAGUE ONLINE STORE" /> </a> </h1> </div> <dl id="topicPath"> <dt>現在地</dt> <dd> <a href="https://store.jleague.jp/">J.LEAGUE ONLINE STORE トップ</a> > ヘルプトップ </dd> </dl> </header> <input id="ratAccountId" name="rat" type="hidden" value="1260" /> <input id="ratServiceId" name="rat" type="hidden" value="1" /> <input id="ratPageName" name="rat" type="hidden" value="faq_jleague_top" /> <input id="ratSiteSection" name="rat" type="hidden" value="faq_jleague_top" /> <input id="ratPageLayout" name="rat" type="hidden" value="pc" /> <script src="//r.r10s.jp/com/rat/js/rat-main.js" type="text/javascript"></script><span id="j_id0:TravelCSSiteTemplate:j_id31"> <div id="rn_outerwrapper"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id34"> <h1><span>J.LEAGUE ONLINE STORE  ヘルプページ</span></h1></span> <div id="container"> <div class="rn_answers" id="rn_secondarywrapper"> <div id="rn_maincolumn"> <a id="mainContent" name="mainContent"></a> <div id="mainContents"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id122" class="MainCat"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123"> <h2 class="topLabel"><span>カテゴリから探す</span></h2> <ul class="helpList"> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:0:j_id128"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/about-us/"> ストアについて </a> </span> </h3></span> <ul> </ul> </li> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:1:j_id128"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/other/"> その他サービスについて </a> </span> </h3></span> <ul> </ul> </li> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:2:j_id128"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/membership/"> 会員IDについて </a> </span> </h3></span> <ul> </ul> </li> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:3:j_id128"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/item/"> 商品について </a> </span> </h3></span> <ul> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:3:j_id133:0:j_id137"> <a href="https://store-jleague.faq.rakuten.net/category/item/item-other/"> その他商品について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:3:j_id133:1:j_id137"> <a href="https://store-jleague.faq.rakuten.net/category/item/item-spec/"> 商品仕様 </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id126:3:j_id133:2:j_id137"> <a href="https://store-jleague.faq.rakuten.net/category/item/after-shipping/"> 届いた商品について </a></span> </li> </ul> </li> </ul> <ul class="helpList secondul"> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id146"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/payment/"> 決済について </a> </span> </h3></span> <ul> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id151:0:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/payment/payment/"> お支払方法 </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id151:1:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/payment/rakuten-super-point-granted/"> 楽天ポイントの付与について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id151:2:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/payment/rakuten-super-point-use/"> 楽天ポイントの利用について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id151:3:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/payment/amount/"> お支払い金額について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id151:4:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/payment/receipt/"> 領収書発行について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:4:j_id151:5:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/payment/delivery-note/"> 納品書について </a></span> </li> </ul> </li> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:5:j_id146"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/order/"> 注文内容の確認について </a> </span> </h3></span> <ul> </ul> </li> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:6:j_id146"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/return-exchange-cancellation/"> 返品・交換・キャンセルについて </a> </span> </h3></span> <ul> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:6:j_id151:0:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/return-exchange-cancellation/refund-condition/"> 返品条件 </a></span> </li> </ul> </li> <li><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:7:j_id146"> <h3> <span> <a class="MainCat" href="https://store-jleague.faq.rakuten.net/category/shipping-delivery/"> 配送について </a> </span> </h3></span> <ul> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:7:j_id151:0:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/shipping-delivery/gift/"> ギフト対応について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:7:j_id151:1:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/shipping-delivery/shipping-other/"> その他配送について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:7:j_id151:2:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/shipping-delivery/packing/"> 梱包について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:7:j_id151:3:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/shipping-delivery/shipping-fee/"> 送料について </a></span> </li> <li class="paddingLeft"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id123:j_id124:j_id144:7:j_id151:4:j_id155"> <a href="https://store-jleague.faq.rakuten.net/category/shipping-delivery/shipping-address/"> 配送先について </a></span> </li> </ul> </li> </ul></span></span> </div> </div> </div><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id299"> <div id="rn_sidebar"> <div id="sideArea"> <div id="keyword"> <h2><span>キーワードから探す</span></h2> <div id="keywordInner"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id301"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id302"> <div id="search"> <div class="rn_sidebartextbox"> <div class="rn_wrap"> <form method="post" onsubmit="return false;"> <fieldset><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id302:j_id303:j_id305"> <div class="rn_KeywordText" id="rn_KeywordText_1"> <label for="rn_KeywordText_1_Text">キーワード検索</label> <input id="rn_KeywordText_1_Text" maxlength="255" name="rn_KeywordText_1_Text" placeholder="" type="text" value="" /> </div> <div class="rn_SearchButton" id="rn_SearchButton_2"> <button class="rn_SubmitButton" id="rn_SearchButton_2_SubmitButton" onClick="searchKey();return false;" type="submit"> <span class="rn_ButtonText">検索</span> </button> </div></span> </fieldset> </form> </div> </div> </div> <script> function searchKey(){ var searchWord = $('#rn_KeywordText_1_Text').val(); var validKey = true; searchWord = searchWord.trim(); if(searchWord != ''){ var charLen = encodeURI(searchWord).split(/%..|./).length - 1; if(charLen == 1){ alert('二文字以上をご入力ください'); validKey = false; } } if(validKey){ if(true){ if (hasCategoryParam()) { var newLocation = "https://store-jleague.faq.rakuten.net/category"; var c1 = 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</script></span></span><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id310"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id311"> <div class="rn_sidebartextbox"> <div class="rn_wrap"> <div class="rn_sidebartextbox"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id311:j_id312:j_id314"> <div class="rn_KeywordCrowd" id="rn_KeywordCrowd_4"> <span>キーワード候補</span> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E8%BF%94%E5%93%81">返品</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E4%BA%A4%E6%8F%9B">交換</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E7%99%BA%E9%80%81%E6%97%A5">発送日</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E3%82%AD%E3%83%A3%E3%83%B3%E3%82%BB%E3%83%AB">キャンセル</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E7%A2%BA%E8%AA%8D">確認</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E5%A4%89%E6%9B%B4">変更</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E3%82%AE%E3%83%95%E3%83%88">ギフト</a></li> <li><a href="https://store-jleague.faq.rakuten.net/search?kw=%E3%83%AA%E3%83%8B%E3%83%A5%E3%83%BC%E3%82%A2%E3%83%AB">リニューアル</a></li> </div></span> </div> </div> </div></span></span> </div> </div><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id350"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id351"> <div class="sideList"> <h2><span>よくある質問 TOP10</span></h2> <div class="sideListInner"> <div class="rn_Multiline" id="rn_Multiline_5"> <div class="rn_ScreenReaderOnly" id="rn_Multiline_5_Alert" role="alert"></div> <div id="rn_Multiline_5_Loading"></div> <div class="rn_Content" id="rn_Multiline_5_Content"> <ol start="1"> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001410"> 楽天ポイントの利用について </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000037257"> お支払い方法について </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000010669"> 会員連携の設定手順について　【会員先行】 【会員限定】 </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001422"> JリーグIDについて </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001430"> 送料について </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001440"> ご注文内容の変更について </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001408"> 商品が届かないお客様へ </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001402"> 1回の注文を複数の配送先に分けて発送できますか？ </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001415"> 返品・交換条件 </a> </span> </li> <li> <span class="rn_Element1"> <a href="https://store-jleague.faq.rakuten.net/detail/000001414"> 海外への配送はできますか？ </a> </span> </li> </ol> </div> </div> </div> </div></span></span><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id364"><span id="j_id0:TravelCSSiteTemplate:j_id31:j_id32:j_id365"> <style> .sideListInner ul{ list-style-type: none; } .recentItems ul {word-wrap: break-word;} </style> <div class="sideList"> <h2><span>あなたが最近見た項目</span></h2> <div class="sideListInner recentItems"> </div> </div> <script> $( document ).ready(function() { var articles = JSON.parse(localStorage.getItem('JLeague-articles')); if(articles == undefined){ var element = '最近見た項目はありません'; var siteName = 'JLeague'; if(siteName != 'Affiliate'){ $('.recentItems').append(element); } } else{ var element = '<ul>'; var count = 0; for(var articleId in articles){ if(count < parseInt('5')) { if(encodeURIComponent('') == articleId){ if(siteName != 'Affiliate'){ if(Object.keys(articles).length == 1){ var element = '最近見た項目はありません'; } } continue; } 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