CINXE.COM
Contact us - Adelaide Metro
<!doctype html> <html lang="en"> <head> <script> window.ADLMetro_Globals = { stopsUrl: "https://www.adelaidemetro.com.au/stops", routesUrl: "https://www.adelaidemetro.com.au/routes", nextServiceUrl: "https://www.adelaidemetro.com.au/plan-a-trip/next-service", serviceUpdatesUrl: "https://www.adelaidemetro.com.au/plan-a-trip/disruptions", fbRoutesCollection: "diat~sp-adl-metro-routes", fbSiteCollection: "diat~sp-adl-metro", fbDisruptionsCollection: "diat~sp-adl-metro-disruptions" } </script> <title>Contact us - Adelaide Metro</title> <!-- Misc Metadata --> <meta charset="utf-8"> <meta name="mobile-web-app-capable" content="yes"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <!-- Custom Metadata --> <!-- Page //--> <!-- SEO //--> <meta name="description" content="You can report lost property, make a group booking, or leave feedback online. You can also call our InfoLine on 1300 311 108 or visit the InfoCentre." /> <meta name="faqs-metadata" content="" /> <!-- Global Default Metadata --> <meta name="dcterms.title" content="Contact us"> <meta name="dcterms.creator" content="Adelaide Metro"> <meta name="dcterms.created" content="2021-01-18T16:46:55+10:30"> <meta name="dcterms.modified" content="2024-12-05T08:58:09+10:30"> <meta name="dcterms.issued" content="2024-12-05T08:58:05+10:30"> <meta name="dcterms.format" content="HTML"> <meta name="dcterms.identifier" content="https://www.adelaidemetro.com.au/about-us/contact"> <!-- Google+ Schema.org Data | https://developers.google.com/+/web/snippet/article-rendering --> <meta itemprop="name" content="Contact us" /> <meta itemprop="image" content="" /> <!-- Twitter Card Data | https://dev.twitter.com/cards/types/summary --> <meta name="twitter:card" content="summary" /> <!--meta name="twitter:site" content="@{ENTER TWITTER USERNAME HERE}" /--> <meta name="twitter:title" content="Contact us" /> <meta name="twitter:description" content="You can report lost property, make a group booking, or leave feedback online. You can also call our InfoLine on 1300 311 108 or visit the InfoCentre." /> <meta name="twitter:image" content="" /> <!-- Open Graph Data | http://ogp.me/ --> <meta property="og:title" content="Contact us" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.adelaidemetro.com.au/about-us/contact" /> <meta property="og:image" content="" /> <meta property="og:description" content="You can report lost property, make a group booking, or leave feedback online. You can also call our InfoLine on 1300 311 108 or visit the InfoCentre. " /> <meta property="og:site_name" content="Adelaide Metro" /> <meta property="article:published_time" content="2024-12-05T08:58:05+10:30" /> <meta property="article:modified_time" content="2024-12-05T08:58:09+10:30" /> <meta property="article:tag" content="" /> <meta name="theme-color" content="#fafafa"> <!-- Layout Custom Metadata--> <!-- CSS --> <link rel="stylesheet" href="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/main.css?h=7bbe500"> <!-- Fonts --> <link href="https://fonts.googleapis.com/css?family=Roboto" rel="stylesheet"> <link href="https://fonts.googleapis.com/css?family=Quicksand:300,500&display=swap" rel="stylesheet"> <!-- Favicons --> <link rel="shortcut icon" href="https://www.adelaidemetro.com.au/__data/assets/image/0005/813623/favicon-2.png"> <link href="https://www.adelaidemetro.com.au/__data/assets/css_file/0009/829386/style-overrides.css" rel="stylesheet"> <!-- Hotjar Tracking Code for https://www.adelaidemetro.com.au --> <script> (function (h, o, t, j, a, r) { h.hj = h.hj || function () { (h.hj.q = h.hj.q || []).push(arguments); }; h._hjSettings = { hjid: 301776, hjsv: 5 }; a = o.getElementsByTagName("head")[0]; r = o.createElement("script"); r.async = 1; r.src = t + h._hjSettings.hjid + j + h._hjSettings.hjsv; a.appendChild(r); })(window, document, "//static.hotjar.com/c/hotjar-", ".js?sv="); </script> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PWZL6BL');</script> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PWZL6BL" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager --> <!-- Running Squiz Matrix Developed by Squiz - http://www.squiz.net Squiz, Squiz Matrix, MySource, MySource Matrix and Squiz.net are registered Trademarks of Squiz Pty Ltd Page generated: 17 February 2025 21:46:46 --> </head> <body class="inside " > <!-- Header start --> <div id="alert-banner-component" data-alert-listing="https://www.adelaidemetro.com.au/metro/api/alerts-api" ></div> <div class="menu-nav-wrapper"> <!--noindex--> <!-- @@ Nav Main @@--> <div class="main-menu" aria-labelledby="main-menu"> <div class="main-menu__mobi-options"> <button class="hamburger-toggle--close"><span class="sr-only">Close</span></button> </div> <ul class="main-menu__lvl1"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/home">Home</a></li> <li class=""> <button class="main-menu__mobi-btn " aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-813663"><a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip"><span>Plan a trip</span></a></button> <div class="no-link" tabindex="0"><span>Plan a trip</span></div> <div class="main-menu__lvl1-content" aria-labelledby="menu-item-813663"> <div class="main-menu__content-wrapper"> <div class="main-menu__items"> <ul class="main-menu__lvl2"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/plan-a-trip"><span>Plan a trip overview</span></a></li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/next-service"><span>My next service</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/plan-my-journey"><span>Plan my journey</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/disruptions"><span>Service disruptions</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/timetables"><span>Timetables</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/network-maps"><span>Network maps</span></a> </li> <li> <button class="main-menu__mobi-btn" aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-816852"><a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/free-and-special-transport"><span>Free and special services</span></a></button> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/free-and-special-transport"><span>Free and special services</span></a> <ul class="main-menu__lvl3" aria-labelledby="menu-item-816852"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/plan-a-trip/free-and-special-transport"><span>Free and special services overview</span></a></li> <li> <a href="https://www.adelaidemetro.com.au/plan-a-trip/free-and-special-transport/city-connector"><span>City connector</span></a> </li> </ul> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/regional-buses"><span>Regional buses</span></a> </li> <li> <button class="main-menu__mobi-btn" aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-817045"><a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/visiting-adelaide"><span>Visiting Adelaide</span></a></button> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/visiting-adelaide"><span>Visiting Adelaide</span></a> <ul class="main-menu__lvl3" aria-labelledby="menu-item-817045"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/plan-a-trip/visiting-adelaide"><span>Visiting Adelaide overview</span></a></li> <li> <a href="https://www.adelaidemetro.com.au/plan-a-trip/visiting-adelaide/adelaide-airport-bus"><span>Adelaide Airport bus </span></a> </li> <li> <a href="https://www.adelaidemetro.com.au/plan-a-trip/visiting-adelaide/transport-to-adelaide-oval"><span>Transport to Adelaide Oval</span></a> </li> </ul> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/where-to-go-in-adelaide"><span>Where to go in Adelaide</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/plan-a-trip/events"><span>Events</span></a> </li> </ul> </div> </div> </div> </li> <li class=""> <button class="main-menu__mobi-btn " aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-817049"><a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares"><span>Tickets</span></a></button> <div class="no-link" tabindex="0"><span>Tickets</span></div> <div class="main-menu__lvl1-content" aria-labelledby="menu-item-817049"> <div class="main-menu__content-wrapper"> <div class="main-menu__items"> <ul class="main-menu__lvl2"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/tickets-and-fares"><span>Tickets overview</span></a></li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/adelaide-metro-fares"><span>Adelaide Metro fares</span></a> </li> <li> <button class="main-menu__mobi-btn" aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-826185"><a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/metrocard"><span>Adelaide metroCARD</span></a></button> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/metrocard"><span>Adelaide metroCARD</span></a> <ul class="main-menu__lvl3" aria-labelledby="menu-item-826185"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/tickets-and-fares/metrocard"><span>Adelaide metroCARD overview</span></a></li> <li> <a href="https://www.adelaidemetro.com.au/tickets-and-fares/metrocard/concession"><span>Concession</span></a> </li> <li> <a href="https://www.adelaidemetro.com.au/tickets-and-fares/metrocard/student"><span>Student</span></a> </li> </ul> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/find-where-to-buy-or-recharge"><span>Find where to buy or recharge</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/seniors-card"><span>Seniors Card</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/group-bookings"><span>Group bookings</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/tap-and-pay"><span>Tap and Pay </span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/savings-estimator"><span>Savings estimator</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/tickets-and-fares/buy-and-go"><span>Buy & Go</span></a> </li> </ul> </div> </div> </div> </li> <li class=""> <button class="main-menu__mobi-btn " aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-813685"><a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro"><span>Using Adelaide Metro</span></a></button> <div class="no-link" tabindex="0"><span>Using Adelaide Metro</span></div> <div class="main-menu__lvl1-content" aria-labelledby="menu-item-813685"> <div class="main-menu__content-wrapper"> <div class="main-menu__items"> <ul class="main-menu__lvl2"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/using-adelaide-metro"><span>Using Adelaide Metro overview</span></a></li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/retailers-and-facilities"><span>Find a retailer or facility</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/manage-subscription"><span>My subscriptions</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/how-to-catch-a-bus-train-or-tram"><span>How to catch a bus, train or tram</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/access-and-disability"><span>Access and disability</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/bikes"><span>Bikes, prams, luggage and large items</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/travel-to-school"><span>Travel to school</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/park-n-ride"><span>Park 'n' Ride car parking</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/public-transport-apps"><span>Public transport apps</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/using-adelaide-metro/behaviour-and-safety"><span>Passenger safety and behaviour</span></a> </li> </ul> </div> </div> </div> </li> <li class=""> <button class="main-menu__mobi-btn " aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-813689"><a tabindex="0" href="https://www.adelaidemetro.com.au/about-us"><span>About us</span></a></button> <div class="no-link" tabindex="0"><span>About us</span></div> <div class="main-menu__lvl1-content" aria-labelledby="menu-item-813689"> <div class="main-menu__content-wrapper"> <div class="main-menu__items"> <ul class="main-menu__lvl2"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/about-us"><span>About us overview</span></a></li> <li> <button class="main-menu__mobi-btn" aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-813697"><a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/contact"><span>Contact us</span></a></button> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/contact"><span>Contact us</span></a> <ul class="main-menu__lvl3" aria-labelledby="menu-item-813697"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/about-us/contact"><span>Contact us overview</span></a></li> <li> <a href="https://www.adelaidemetro.com.au/about-us/contact/lost-property"><span>Lost property</span></a> </li> </ul> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/news"><span>News</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/what-is-adelaide-metro"><span>What we do</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/careers"><span>Careers</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/on-time-running"><span>On-time running data</span></a> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/closures-and-maintenance"><span>Planned closures and maintenance</span></a> </li> <li> <button class="main-menu__mobi-btn" aria-haspopup="true" aria-expanded="false" aria-controls="menu-item-1008036"><a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/rail-care"><span>Rail Care SA</span></a></button> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/rail-care"><span>Rail Care SA</span></a> <ul class="main-menu__lvl3" aria-labelledby="menu-item-1008036"><li class="main-menu__mobi-link"><a href="https://www.adelaidemetro.com.au/about-us/rail-care"><span>Rail Care SA overview</span></a></li> <li> <a href="https://www.adelaidemetro.com.au/about-us/rail-care/volunteer"><span>Volunteer Program</span></a> </li> <li> <a href="https://www.adelaidemetro.com.au/about-us/rail-care/public_art"><span>Public Art</span></a> </li> </ul> </li> <li> <a tabindex="0" href="https://www.adelaidemetro.com.au/about-us/go-green"><span>Go green</span></a> </li> </ul> </div> </div> </div> </li> </ul> </div> <!--endnoindex--> <div class="top-page-wrapper"> <!--noindex--> <header class="nuevo-header__wrapper"> <div class="nuevo-header"> <a href="https://www.adelaidemetro.com.au" class="nuevo-header__logo"> <img src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/files/adelaide-metro-logo.svg?h=7bbe500" alt="Adelaide metro logo" /> </a> <div class="nuevo-header__content"> <div class="nuevo-header__topbar"> <ul class="nuevo-header-icons"> <li class="nuevo-header-icons__item nuevo-header-icons--green"> <a class="nuevo-header-icons__link" href="https://www.adelaidemetro.com.au/plan-a-trip/timetables?num_ranks=20&f.routeModes|routeMode=3" title="See Bus timetable"> <img src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/files/green-bus.svg?h=7bbe500" alt="Bus icon" /> </a> </li> <li class="nuevo-header-icons__item nuevo-header-icons--blue"> <a class="nuevo-header-icons__link" href="https://www.adelaidemetro.com.au/plan-a-trip/timetables?num_ranks=20&f.routeModes|routeMode=2" title="See Train timetable"> <img src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/files/blue-train.svg?h=7bbe500" alt="Train icon" /> </a> </li> <li class="nuevo-header-icons__item nuevo-header-icons--red"> <a class="nuevo-header-icons__link" href="https://www.adelaidemetro.com.au/plan-a-trip/timetables?num_ranks=20&f.routeModes|routeMode=0" title="See Tram timetable"> <img src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/files/red-tram.svg?h=7bbe500" alt="Tram icon" /> </a> </li> </ul> <ul class="nuevo-header__links"> </ul> <div class="nuevo-header-search"> <button class="nuevo-header-search__mobi-btn" aria-expanded="false"> <span class="sr-only">Toggle open Search input</span> </button> <div class="nuevo-header-search__content"> <form action="https://www.adelaidemetro.com.au/search"> <div class="nuevo-header-search__input-wrapper"> <input id="header-search" type="text" name="query" placeholder="Search" data-clear-control /> <button><span class="sr-only">Submit search</span></button> </div> <div id="header-fbac" class="header-autocomplete"></div> </form> </div> </div> <div id="nav_cart" style="display: none;"> <a href="https://www.adelaidemetro.com.au/myaccount/metrocard/my-metrocard/cart" class="header-cart-btn" ><span class="sr-only">View cart</span><span id="cart-badge-amount" class="badge badge-round badge-warning"></span></a> </div> <div id="nav_user" class="dropdown d-print-none" style="display: none;"> <button class="border-0 round-button" type="button" data-bs-toggle="dropdown" id="dropdown-options"><span class="h-100 align-text-bottom user-txt">Account</span> </button> <div id="user-options" class="dropdown-menu dropdown-menu-right mt-2 bg-white collapse" role="menu" aria-labelledby="dropdown-options"> <ul class="user-option__list list-unstyled" role="group"> <li role="menuitem"><div role="separator" class="pl-3 pr-3"><hr></div></li> <li role="menuitem"><a class="dropdown-item func_logout" href="#"><span class="menu-label">Logout</span></a></li> <li role="menuitem"><a data-pos="last" class="dropdown-item" href="https://www.adelaidemetro.com.au/tickets-and-fares/metrocard"><span class="menu-label">Help & FAQ</span></a></li> </ul> </div> </div> <a href="#" id="nav_mc_login" style="display: none;" class="nuevo-header__metrocard-btn">metroCARD login</a> <button class="nuevo-header__hamburger hamburger-toggle" aria-expanded="false"> <span class="sr-only">Toggle open menu</span> </button> </div> <div class="nuevo-header__bottombar"> <h1>Get around Adelaide by bus, train and tram</h1> </div> </div> </div> </header> <!--endnoindex--> <div class="breadcrumb"> <div class="container"> <div class="row"> <span class="sr-only">You are here:</span> <ul class="col-12"> <li><a href="https://www.adelaidemetro.com.au">Home</a></li><li> <i class="fas fa-angle-right" aria-hidden="true"></i> <a href="https://www.adelaidemetro.com.au/about-us">About us</a> </li> <li> <i class="fas fa-angle-right" aria-hidden="true"></i> Contact us </li> </ul> </div> </div> </div> </div> </div> <!--noindex--> <div class="modal fade" id="subscribeToServiceUpdates" tabindex="-1" role="dialog" aria-labelledby="subscribeToServiceUpdatesTitle" aria-hidden="true" > <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <h5 class="modal-title" id="subscribeToServiceUpdatesTitle"> Subscribe </h5> <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"> </button> </div> <div class="modal-body"> <div class="service-disruption-subscribe"> <p id="subscribe_msg" class="error"></p> <p style="display: none!important;">Our subscription service is temporarily down for system upgrades. Please check back later to finish subscribing to service updates.</p> <div id="enter-details-section"> <form id="subscribe_form"> <p id="sendme-text">Select your routes</p> <div class="route_inputs_list"> <input id="route_id" name="route_id" type="checkbox" /> <label for="route_id" id="route_id_label"></label> </div> <!--<div class="sign_up_for_news"> <input id="route_id_promotion" name="route_id" type="checkbox" data-route_id="promotion" data-route_name="Sign up for Adelaide Metro news" /> <label for="route_id_promotion" id="route_id_promotion_label" >Sign up for Adelaide Metro news</label > </div>--> <p> How should we update you?<br /> <!--(SMS or email)--> <input id="subscribe_method_sms" name="subscribe_method" type="radio" value="sms" checked /> <label for="subscribe_method_sms" id="subscribe_method_sms_label" >SMS</label ><br /> <input id="subscribe_method_email" name="subscribe_method" type="radio" value="email" /> <label for="subscribe_method_email" id="subscribe_method_email_label" >Email</label > </p> <p id="subscribe_sms_field_container"> <label for="subscribe_sms" >Mobile</label > <span id="subscribe_sms_field_error" class="error"></span> <input id="subscribe_sms" class="form-control" placeholder="e.g. 0408xxxxxx" maxlength="10" type="tel" /> </p> <p id="subscribe_email_field_container" style="display: none"> <label for="subscribe_email" >Email</label > <span id="subscribe_email_field_error" class="error"></span> <input id="subscribe_email" class="form-control" placeholder="e.g. username@domain.com" type="email" /> </p> <p> A confirmation code will be sent for validation. </p> <button id="subscribe-cancel-btn" type="button" class="btn btn-primary subscribe-cancel-btn" > Cancel </button> <button id="subscribe-btn" type="button" class="btn btn-primary pull-right" > Submit <i class="loading fas fa-circle-notch fa-spin" aria-label="Loading" ></i> </button> </form> </div> <p id="subscribe_success_msg" class="success" style="clear: both"></p> <p id="subscribe_sms_error_msg" class="error" style="clear: both"></p> <p id="subscribe_email_error_msg" class="error" style="clear: both" ></p> <div id="confirm-sms-section" style="display: none"> <!--<h2>Confirm SMS</h2>--> <form id="confirm_sms_form"> <p> <label for="subscribe_sms_code">Code</label> <span id="confirm-sms-error" class="error"></span> <input id="subscribe_sms_code" class="form-control" placeholder="e.g. 123456" type="number" /> </p> <button id="subscribe-cancel-sms-btn" type="button" class="btn btn-primary subscribe-cancel-btn" > Cancel </button> <button id="subscribe-sms-code-btn" type="button" class="btn btn-primary pull-right" > Subscribe <i class="loading fas fa-circle-notch fa-spin" aria-label="Loading" ></i> </button> </form> </div> <p id="confirm-sms-msg" class="success" style="clear: both"></p> <div id="confirm-email-section" style="display: none"> <!--<h2>Confirm Email</h2>--> <form id="confirm_email_form"> <p> <label for="subscribe_email_code">Code</label> <span id="confirm-email-error" class="error"></span> <input id="subscribe_email_code" class="form-control" placeholder="e.g. 123456" type="number" /> </p> <button id="subscribe-cancel-email-btn" type="button" class="btn btn-primary subscribe-cancel-btn" > Cancel </button> <button id="subscribe-email-code-btn" type="button" class="btn btn-primary pull-right" > Subscribe <i class="loading fas fa-circle-notch fa-spin" aria-label="Loading" ></i> </button> </form> </div> <p id="confirm-email-msg" class="success" style="clear: both"></p> </div> </div> </div> </div> </div> <!--/noindex--> <!-- Header end --> <!-- Body start --> <!-- Page Default PL Start --> <div class="container page-wrapper"> <div class="row flex-nowrap"> <!--noindex--> <div id="nav-side" class="nav-side col-lg-3 col-md-4"> <ul class="nav-side__list"><li><a href="https://www.adelaidemetro.com.au/about-us"><span class="menu-label">About us</span></a><ul class="nav-side__list nav-side__list--sub"> <li><a href="https://www.adelaidemetro.com.au/about-us/contact"><span class="menu-label">Contact us</span></a><ul class="nav-side__list nav-side__list--sub"> <li><a href="https://www.adelaidemetro.com.au/about-us/contact/lost-property"><span class="menu-label">Lost property</span></a></li> </ul></li><li><a href="https://www.adelaidemetro.com.au/about-us/news"><span class="menu-label">News</span></a></li><li><a href="https://www.adelaidemetro.com.au/about-us/what-is-adelaide-metro"><span class="menu-label">What we do</span></a></li><li><a href="https://www.adelaidemetro.com.au/about-us/careers"><span class="menu-label">Careers</span></a></li><li><a href="https://www.adelaidemetro.com.au/about-us/on-time-running"><span class="menu-label">On-time running data</span></a></li><li><a href="https://www.adelaidemetro.com.au/about-us/closures-and-maintenance"><span class="menu-label">Planned closures and maintenance</span></a></li><li><a href="https://www.adelaidemetro.com.au/about-us/rail-care"><span class="menu-label">Rail Care SA</span></a><ul class="nav-side__list nav-side__list--sub"> <li><a href="https://www.adelaidemetro.com.au/about-us/rail-care/volunteer"><span class="menu-label">Volunteer Program</span></a></li><li><a href="https://www.adelaidemetro.com.au/about-us/rail-care/public_art"><span class="menu-label">Public Art</span></a></li> </ul></li><li><a href="https://www.adelaidemetro.com.au/about-us/go-green"><span class="menu-label">Go green</span></a></li> </ul></li></ul> </div> <!--endnoindex--> <main class="main col box-shadowed" role="main" id="main"> <div id="component_813699"> <h1>Contact us</h1><h2>Visit us</h2><h3>Adelaide Metro InfoCentre</h3><p>Adelaide Railway Station (near the barrier gates to the trains)<br />North Terrace, Adelaide</p><p>Open 7:00 am to 8:00 pm every day.</p><h2>Call us</h2><h3>Adelaide Metro InfoLine</h3><p>Phone: 1300 311 108</p><p>Open 7:00 am to 8:00 pm every day</p> </div> <div id="component_1395070"> </div> <ul class="cards-list"> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/complaint" class="cards-list__link" title="See Make a complaint"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0010/1395073/image-2024-07-19-11-41-20-552-2.png" alt="" /> </div> <div class="cards-list__text">Make a complaint</div> </a> </li> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/feedback-questions-form" class="cards-list__link" title="See General feedback and questions"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0003/1395075/GeneralFeedbackAndQuestions-1-2.png" alt="" /> </div> <div class="cards-list__text">General feedback and questions</div> </a> </li> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/See-it-report-it-form" class="cards-list__link" title="See See it? Report it!"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0005/1395077/SeeIt-ReportIt-1-1.png" alt="" /> </div> <div class="cards-list__text">See it? Report it!</div> </a> </li> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/check-your-case-status-form" class="cards-list__link" title="See Check your case status"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0010/1395253/CheckYourCaseStatus-1-1.png" alt="" /> </div> <div class="cards-list__text">Check your case status</div> </a> </li> </ul> <div id="component_1396754"> <h2>Lost property</h2> </div> <ul class="cards-list"> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/notify-us-of-a-large-event" class="cards-list__link" title="See Lost property"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0009/1395117/LostProperty.png" alt="" /> </div> <div class="cards-list__text">Lost property</div> </a> </li> </ul> <div id="component_1395121"> <h2>Events and photography</h2> </div> <ul class="cards-list"> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/large-event-notification-form" class="cards-list__link" title="See Notify us of a large event"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0006/1395123/NotifyLargeEvents-1-1.png" alt="" /> </div> <div class="cards-list__text">Notify us of a large event</div> </a> </li> <li class="cards-list__item"> <a href="https://www.adelaidemetro.com.au/about-us/contact/film-fundraise-promote-application-form" class="cards-list__link" title="See Apply to photography, film, fundraise or promote"> <div class="cards-list__image"> <img src="https://www.adelaidemetro.com.au/__data/assets/image/0007/1395124/ApplyToTake-PhotosFilmFundraisePromote-1-2.png" alt="" /> </div> <div class="cards-list__text">Apply to photography, film, fundraise or promote</div> </a> </li> </ul> <div id="component_844213"> <h2>Accessibility</h2><h3>Non-English speakers</h3><p>To speak with Adelaide Metro in a language other than English contact the Interpreting and Translating Centre (ITC) on <a href="tel:1800%20280%20203" title="tel:1800%20280%20203">1800 280 203 </a>during their office hours (9:00 am to 5:00 pm)</p><p>Ask the phone operator to organise a telephone interpreter in your language and to be connected to Adelaide Metro on 1300 311 108.</p><p><a href="https://translate.sa.gov.au/">Visit the ITC website for more information,</a> including their business hours</p><h3>Deaf, hearing, or speech impaired</h3><p>The <a href="https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service">National Relay Service</a> (NRS) lets you use text or video to communicate with a hearing person on the phone. You can contact Adelaide Metro through the NRS using:</p><ul><li>Voice relay: 1300 555 727</li><li>TTY: 133 677</li><li>SMS relay: 0423 677 767</li></ul> </div> <form id="form_feedback" class="feedback-form" method="post"> <div class="page_useful"> <hr /> <!--p class="small-font">Last updated 05/12/24</p--> <h3 id="pageuseful_title">Was this page useful?</h3> <div id="pageuseful"> <ul> <li> <input type="radio" name="pageuseful" id="like_btn" value="0" class="styled" /> <label for="like_btn">Yes</label> </li> <li> <input type="radio" name="pageuseful" id="improve_btn" value="1" class="styled" /> <label for="improve_btn">No</label> </li> </ul> </div> <div id="pagecomments" class="feedback-form__comments"> <label for="comments"> <div id="like" class="textarea_title"> <h3>What did you like about it?</h3> <p> <strong>Don't include any personal information.</strong><br />If you need a response, <a href="https://www.adelaidemetro.com.au/about-us/contact">send an enquiry</a> instead. </p> </div> <div id="improve" class="textarea_title"> <h3>How can we make it better?</h3> <p> <strong>Don't include any personal information.</strong><br />If you need a response, <a href="https://www.adelaidemetro.com.au/about-us/contact">send an enquiry</a> instead. </p> </div> </label> <textarea name="comments" title="Comments" cols="54" rows="4" id="comments" class="sq-form-field" placeholder="Leave a comment" maxlength="500" ></textarea> <div class="sq-form-char-count sq-form-char-t"></div> <span class="sq-form-error sq-form-error-t">Required field</span> <div class=""> <input type="submit" name="form_email_2496_submit" value="Submit" class="sq-form-submit" id="form_email_2496_submit" /> </div> </div> <div id="thank_you"> <p><b>Thanks for your feedback</b></p> <p>We use what you tell us to help improve the website.</p> <p>Remember, we can't respond to what you've written here. If you'd like a response, please <a href="https://www.adelaidemetro.com.au/about-us/contact">contact us</a>. </p> </div> </div> </form> </main> </div> </div> <!-- Page Default PL End --> <!-- Body end --> <!-- Footer start --> <!--noindex--> <div class="back-to-top"> <a href="#top">Back to top</a> </div> <footer class="footer"> <div class="footer__container"> <ul class="footer__social"> <li class="footer__social-icon"> <a href="https://www.instagram.com/dfit_sa/" title="See us on Instagram"> <svg xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink' width='35' height='35' viewBox='0 0 35 35'> <defs> <path id='yoagwgyowb' d='M17.512 9.65c-4.348 0-7.855 3.507-7.855 7.855 0 4.348 3.507 7.855 7.855 7.855 4.348 0 7.854-3.507 7.854-7.855 0-4.348-3.506-7.854-7.854-7.854zm0 12.962c-2.81 0-5.106-2.29-5.106-5.107 0-2.816 2.29-5.106 5.106-5.106s5.106 2.29 5.106 5.106c0 2.817-2.296 5.107-5.106 5.107zM27.52 9.329c0 1.019-.82 1.832-1.832 1.832-1.019 0-1.832-.82-1.832-1.832 0-1.011.82-1.832 1.832-1.832 1.011 0 1.832.82 1.832 1.832zm5.202 1.86c-.116-2.454-.677-4.628-2.475-6.42-1.79-1.79-3.965-2.35-6.419-2.474-2.529-.143-10.11-.143-12.64 0-2.447.116-4.62.677-6.418 2.468s-2.352 3.965-2.475 6.419c-.143 2.53-.143 10.11 0 12.64.116 2.454.677 4.627 2.475 6.418 1.798 1.791 3.965 2.352 6.419 2.475 2.529.144 10.11.144 12.64 0 2.453-.116 4.627-.677 6.418-2.475 1.791-1.79 2.352-3.964 2.475-6.418.143-2.53.143-10.104 0-12.633zm-3.268 15.346c-.533 1.34-1.565 2.372-2.912 2.913-2.016.8-6.802.615-9.03.615-2.229 0-7.02.177-9.03-.615-1.34-.534-2.372-1.566-2.912-2.913-.8-2.016-.616-6.801-.616-9.03 0-2.228-.177-7.02.616-9.03.533-1.34 1.565-2.372 2.912-2.912 2.016-.8 6.801-.615 9.03-.615 2.228 0 7.02-.178 9.03.615 1.34.533 2.372 1.565 2.912 2.912.8 2.016.616 6.802.616 9.03 0 2.229.184 7.02-.616 9.03z'/> </defs> <title>See us on Instagram</title> <desc>Instagram logo</desc> <g fill='none' fill-rule='evenodd'> <g transform='translate(-153 -1948)'> <g transform='translate(153 1948)'> <mask id='zxemj000gc' fill='#fff'> <use xlink:href='#yoagwgyowb'/> </mask> <use fill='#000' fill-rule='nonzero' xlink:href='#yoagwgyowb'/> <g fill='#18325C' mask='url(#zxemj000gc)'> <path d='M0 0H35V35H0z'/> </g> </g> </g> </g> </svg> </a> </li> <li class="footer__social-icon"> <a href="https://www.facebook.com/AdlMetro" title="See us on Facebook"> <svg xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink' width='35' height='35' viewBox='0 0 35 35'> <defs> <path id='wns3ns5ajb' d='M32.813 5.469V29.53c0 1.812-1.47 3.282-3.282 3.282h-5.83V20.698h4.142l.595-4.62H23.7v-2.954c0-1.34.37-2.249 2.29-2.249h2.448V6.747c-.424-.055-1.874-.184-3.569-.184-3.527 0-5.947 2.153-5.947 6.11v3.412h-4.156v4.621h4.163v12.107H5.469c-1.812 0-3.282-1.47-3.282-3.282V5.47c0-1.812 1.47-3.282 3.282-3.282H29.53c1.812 0 3.282 1.47 3.282 3.282z' /> </defs> <title>See us on Facebook</title> <desc>Facebook logo</desc> <g fill='none' fill-rule='evenodd'> <g transform='translate(-210 -1948)'> <g transform='translate(210 1948)'> <mask id='jp15q5wh4c' fill='#fff'> <use xlink:href='#wns3ns5ajb' /> </mask> <use fill='#000' fill-rule='nonzero' xlink:href='#wns3ns5ajb' /> <g fill='#18325C' mask='url(#jp15q5wh4c)'> <path d='M0 0H35V35H0z' /> </g> </g> </g> </g> </svg> </a> </li> <li class="footer__social-icon"> <a href="https://twitter.com/AdelaideMetroSA" title="See us on X"> <svg width="35" height="35" fill="none" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 35 35"> <title>See us on X</title> <desc>X logo</desc> <path d="M20.283 15.21L31.18 2.544H28.6l-9.461 10.997L11.58 2.544H2.865l11.427 16.63L2.865 32.456h2.583l9.991-11.614 7.98 11.614h8.716zm-3.536 4.111l-1.159-1.657-9.21-13.176h3.965l7.434 10.633 1.158 1.657L28.599 30.6h-3.966z" fill="#18325c" /> </svg> </a> </li> <li class="footer__social-icon"> <div id="google_translate_element_home"></div> <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement( { pageLanguage: "en", autoDisplay: false }, "google_translate_element_home" ); } var googleTranslateScript = document.createElement("script"); googleTranslateScript.type = "text/javascript"; googleTranslateScript.async = true; googleTranslateScript.src = "//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"; ( document.getElementsByTagName("head")[0] || document.getElementsByTagName("body")[0] ).appendChild(googleTranslateScript); </script> </li> </ul> <div class="footer__gov"> <ul class="gov-logos"> <li class="gov-logos__item"> <a href="https://www.sa.gov.au/" title="Visit SA Gov"> <img src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/files/logo_sagov_2.png?h=7bbe500" width="119" height="27" alt="sa.gov.au logo" /> <img src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/styles/files/south-australia-logo.svg?h=7bbe500" width="130" height="44" alt="Premier of South Australia – South Australia logo" /> </a> </li> </ul> <div class="footer__licence"> <p> This website is licensed under a Creative Commons <br /> Attribution 3.0 Australia Licence. </p> </div> </div> <ul class="footer-links footer-links--desktop"> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/about-us/contact">Contact us</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/using-adelaide-metro/my-subscriptions">Unsubscribe</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/about-us/what-is-adelaide-metro">About us</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/copyright-and-privacy">Copyright and privacy</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/developer-info">Developer info</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/website_accessibility">Web accessibility</a></li> </ul> <ul class="footer-links footer-links--mobile"> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/about-us/contact">Contact us</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/using-adelaide-metro/my-subscriptions">Unsubscribe</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/about-us/what-is-adelaide-metro">About us</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/copyright-and-privacy">Copyright and privacy</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/developer-info">Developer info</a></li> <li class="footer-links__item"><a href="https://www.adelaidemetro.com.au/website_accessibility">Web accessibility</a></li> </ul> </div> </footer> <!--endnoindex--> <!-- Footer end --> <!-- Footer JS start --> <!-- noindex --> <div id="footer_js" style="display: none !important;"> <script src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/js/runtime.js?h=7bbe500"></script> <script src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/js/plugins.js?h=7bbe500"></script> <script src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/js/main.js?h=7bbe500"></script> <script src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/externals/Keycloak/js/keycloak.min.js?h=7bbe500"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/dayjs/1.11.10/dayjs.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/dayjs/1.11.10/plugin/duration.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/dayjs/1.11.10/locale/en-au.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/handlebars.js/4.7.7/handlebars.min.js"></script> <script type="text/javascript" src="//cdn.jsdelivr.net/npm/@accessible360/accessible-slick@1.0.1/slick/slick.min.js"></script> <script type="text/javascript" src="https://cdn.jsdelivr.net/npm/@tarekraafat/autocomplete.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery.inputmask/5.0.7/jquery.inputmask.min.js"></script> <script src="https://www.adelaidemetro.com.au/__data/assets/git_bridge/0005/813659/externals/Keycloak/js/keycloak.callback.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery-validate/1.19.5/jquery.validate.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery-validate/1.19.5/additional-methods.min.js"></script> </div> <!-- endnoindex --> <!--noindex--><script> window.appData = { 'eng': { 'entryPoint': 814171, 'jsonGateway': 'https://www.adelaidemetro.com.au/_chatbot/decision-tree-chatbot-configuration/web-services/get-item-json', 'apiaiGateway': 'https://www.adelaidemetro.com.au/_chatbot/decision-tree-chatbot-configuration/web-services/chatbot-fb-search', 'routesGateway': 'https://www.adelaidemetro.com.au/_chatbot/decision-tree-chatbot-configuration/web-services/chatbot-routes-fb-search', 'disruptionsGateway': 'https://www.adelaidemetro.com.au/_chatbot/decision-tree-chatbot-configuration/web-services/chatbot-service-disruptions-fb-search', 'appName': 'Virtual Assistant', 'closeText': 'Close', 'repeatCycle': { 'id': '814203', 'text': 'Change subject?' }, 'myNextServiceEntry': { 'id': '814183' }, 'placeholderText': 'Or, try searching for a topic...' }, }; </script> <div role="form" aria-label="Virtual Assistant"> <button aria-controls="chatbot-wrapper" aria-expanded="false" id="chatbot-access" class="chatbot-create chatbot-create--js chatbot-bounce" data-lang="eng"> <h6 class="chatbot-create--normal">Hello, need help?</h6> <h6 class="chatbot-create--hover">Virtual Assistant</h6> </button> <span role="img" aria-label="Adelaide Metro logo"></span> <div id="chatbot-wrapper" class="chatbot-wrapper chatbot-wrapper--js" aria-hidden="true"></div> </div> <!--endnoindex--> <!-- Footer JS end --> </body> </html>