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.newsletter-previous-post .newsletter-title { text-align: left; right: auto; left: 2em; padding-left: 71%; padding-right: 1em; border-radius: 0 5px 5px 0; } </style> <div class="newsletter-nav newsletter-previous-post"> <a rel="prev" href="https://www.livechat.com/newsletter/share-files-over-livechat/" title="Share files over LiveChat" class="prev-newsletter"> <div class="newsletter-title"><span>previous newsletter</span>Share files over LiveChat</div> <div class="newsletter-arrow"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 177 177"><title>Asset 1</title><g style="isolation:isolate"><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"><image width="177" height="177" opacity="0.1" 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td[class=footer-add] td[class=footer-add-mlr] { width: 5% !important; } } @media (max-width: 540px) and (min-width: 320px) { table[class=table-column] { width: 100% !important; margin-bottom: 40px; } table[class=table-column] td[class=t-title-spacer] { height: 1px; } table[class=table-column] td[class=t-title-r] { font-size: 20px !important; height: 40px !important; } table[class=table-column] td[class=t-title-l] { font-size: 20px !important; height: 40px !important; } table[class=table-column] td[class=t-text] { font-size: 16px !important; } td[class=td-image] { padding-bottom: 10px !important; } img[class=t-image] { width:100% !important; min-width:100% !important; height: auto !important; } table[id=thumbs_up] { width:230px; } table[id=thumbs_up] td { font-size: 85px !important; line-height: 60px !important; } table[id=thumbs_up] img { margin-top: 10px; height: 35px !important; width: auto !important; } td[class=space50] { height: 20px !important; } td[class=space_main_title] { height: 35px !important; } td[class=main-title] { margin-top: 50px; font-size: 34px !important; line-height: 1.2em !important; padding: 0px 10px; } td[class=leftrightmargin] { width:20px !important; } } </style><div bgcolor="#f0f0ea" style="background: #f0f0ea;"> <center> <table class="main-table" cellspacing="0" cellpadding="0" border="0" width="690"> <tbody> <tr> <td bgcolor="#1f2038" style="background-color: #1f2038;" width="100%"> <table cellspacing="0" cellpadding="0" border="0" width="100%" bgcolor="#2f2f2f" style="background-color:#2f2f2f;"> <tbody> <tr> <td style="font-size: 1px; line-height: 1px;" height="10"> </td> </tr> <tr> <td style="font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 16px; color: #ffffff;"> <a href="https://www.livechat.com/"> <img style="color:#ffffff; display: block; border: 0; "src="https://cdn.livechatinc.com/mailing/2014-10/logo.png" width="106" height="53" alt="    LiveChat"></a> </td> </tr> <tr> <td class="space50" style="font-size: 1px; line-height: 1px;" height="50"> </td> </tr> <tr> <td width="100%"> <table id="thumbs_up" cellspacing="0" cellpadding="0" border="0" width="390" style="margin:0px auto;"> <tr> <td style="font-size: 130px; color: #FFFFFF; font-family: 'Helvetica', 'Arial', 'sans-serif'; line-height: 100px;font-weight: bold; text-align: center;" align="center"> <img class="" style="color:#ffffff; display: block; border: 0; float: left;"src="https://cdn.livechatinc.com/mailing/2014-10/thumbs_up.png" width="104" height="92" alt=""> 87% </td> </tr> </table> </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="20"> </td> </tr> <tr> <td align="center" style="text-align: center; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 14px; color: #828282;"> CUSTOMER HAPPINESS </td> </tr> <tr> <td class="space_main_title" style="font-size: 1px; line-height: 1px;" height="50"> </td> </tr> <tr> <td class="main-title" align="center" style="text-align: center; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 46px; color: #ffffff; font-weight: 300;"> Can you beat this score? </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="50"> </td> </tr> <tr> <td> <table cellspacing="0" cellpadding="0" border="0" width="100%"> <tr> <td class="leftrightmargin" width="80"> </td> <td> <table cellspacing="0" cellpadding="0" border="0" width="100%"> <tr> <td style="text-align: left; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 18px; line-height: 1.4em; color: #ffffff; font-weight: 300;"> Did you know that, on average, companies manage to create a positive experience in 87% of the chats they handle? </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="40"> </td> </tr> <tr> <td class="main" align="center"> <a href="https://www.livechat.com/benchmark/" style="color: #FFF;font-weight: normal; background-color: #e25146;font-size: 20px; font-family: 'Helvetica', 'Arial', 'sans-serif';" target="_blank"> <img class="scale-mobile-button" style="display: block; border: 0; margin: 0 auto; background-color: #e25146; border-radius: 4px;"src="https://cdn.livechatinc.com/mailing/2014-10/button_see_the_results.png" width="274" height="51" alt="      SEE THE RESULTS" /> </a> </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="40"> </td> </tr> <tr> <td style="text-align: left; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 18px; line-height: 1.4em; color: #ffffff; font-weight: 300;"> See if you have what it takes to beat that score using the LiveChat Benchmark. The benchmark provides you with the latest metrics on customer service trends in various industries, audiences and countries. </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="40"> </td> </tr> <tr> <td style="text-align: left; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 18px; line-height: 1.4em; color: #ffffff; font-weight: 300;"> The metrics are updated monthly to always give you the latest customer service information. </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="100"> </td> </tr> </table> </td> <td class="leftrightmargin" width="80"> </td> </tr> </table> </td> </tr> </tbody> </table> </td> </tr> <tr> <td> <table cellspacing="0" cellpadding="0" border="0" width="100%" bgcolor="#FFF" style="background-color:#FFF;"> <tbody> <tr> <td class="spacer-main-header" height='50' style="font-size: 1px;line-height: 1px;">   </td> </tr> <tr> <td> <table cellspacing="0" cellpadding="0" border="0" width="100%"> <tr> <td class="leftrightmargin" width="80"> </td> <td> <table cellspacing="0" cellpadding="0" border="0" width="100%"> <tr> <td class="header-reports" style="text-align: center; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 18px; line-height: 1.4em; color: #333333; font-weight: bold;"> New reports: First and Average response times </td> </tr> <tr> <td style="font-size: 1px; line-height: 1px;" height="30"> </td> </tr> <tr> <td style="text-align: left; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 16px; line-height: 1.4em; color: #333333; font-weight: 300;"> The addition of these two reports will help managers to measure the effectiveness of live chat agents in terms of speed of response. See how quick your agents are to reply to a new chat and how long it takes them to answer a query in an ongoing conversation. Enterprise plan users can get this data now in the Reports section. <a style="font-weight:300;text-decoration:none;color:#3a75cc" href="https://www.livechat.com/help/first-and-average-response-time-reports/" target="_blank">Read more…</a>. </td> </tr> <tr> <td class="line-space" height='75' style="font-size: 1px;">   </td> </tr> <tr> <td align="center" class="below-header" style="text-align: left; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 20px; color: #333333; margin: 0px; padding: 0; line-height: 1.4em; font-weight: bold;text-align: center;"> From our blog: </td> </tr> <tr> <td class="line-space" height='35' style="font-size: 1px;">   </td> </tr> <tr> <td> <table style="border-collapse:collapse" align="left" border="0" cellpadding="0" cellspacing="0" width="250" class="table-column"> <tbody> <tr> <td class="td-image" align="center" valign="top" style="padding-bottom:15px; color: #000;font-weight: normal; font-size: 16px; font-family: 'Helvetica', 'Arial', 'sans-serif'"> <img class="t-image" border="0" height="150"src="https://cdn.livechatinc.com/mailing/2014-10/angry-customer.png" style="max-width:250px;outline:none;text-decoration:none;width:250px;min-height:150px;border-width:0px;border-style:none;" width="250" alt="Angry customer" /> </td> </tr> <tr> <td class="t-title-spacer" height='15' style="font-size: 1px; line-height: 1px;">   </td> </tr> <tr> <td class="t-title-r" style="color: #3a75cc;font-weight: normal; font-size: 20px; font-family: 'Helvetica', 'Arial', 'sans-serif'; height: 70px;" valign="top"> <a href="https://www.livechat.com/blog/how-to-say-no-to-customers-without-making-them-angry/" style="font-weight:300;text-decoration:none;color:#3a75cc" target="_blank"> How to say no to customers without making them angry </a> </tr> <tr> <td height='10' style="font-size: 1px; line-height: 1px;">   </td> </tr> <tr> <td class="t-text" style="color: #000000;font-weight: normal; font-size: 15px; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-weight: 200; " valign="top"> When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? </td> </tr> </tbody> </table> <table style="border-collapse:collapse" align="right" border="0" cellpadding="0" cellspacing="0" width="250" class="table-column"> <tbody> <tr> <td class="td-image" align="center" valign="top" style="padding-bottom:15px; color: #000;font-weight: normal; font-size: 16px; font-family: 'Helvetica', 'Arial', 'sans-serif'"> <img class="t-image" border="0" height="150"src="https://cdn.livechatinc.com/mailing/2014-10/personal-service.png" style="max-width:250px;outline:none;text-decoration:none;width:250px;min-height:150px;border-width:0px;border-style:none;" width="250" alt="Personal service" /> </td> </tr> <tr> <td class="t-title-spacer" height='15' style="font-size: 1px; line-height: 1px;">   </td> </tr> <tr> <td class="t-title-l" style="color: #3a75cc;font-weight: normal; font-size: 20px; font-family: 'Helvetica', 'Arial', 'sans-serif'; height: 70px;" valign="top"> <a href="https://www.livechat.com/blog/why-i-dropped-supermarkets-for-personal-service/" style="font-weight:300;text-decoration:none;color:#3a75cc" target="_blank"> Why I dropped supermarket for personal service </a> </tr> <tr> <td height='10' style="font-size: 1px; line-height: 1px;">   </td> </tr> <tr> <td class="t-text" style="color: #000000;font-weight: normal; font-size: 15px; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-weight: 200; " valign="top"> Getting personal while doing business is far more valuable than simply meeting needs. It makes the customer’s experience real, fresh and fruitful. </td> </tr> </tbody> </table> </td> </tr> </table> </td> <td class="leftrightmargin" width="80"> </td> </tr> </table> </td> </tr> <tr> <td class="spacer-text" colspan="3" height="50" style="font-size: 1px;">   </td> </tr> </tbody> </table> </td> </tr> <tr> <td> <table style="background-color: #242424;" bgcolor="#444444" width="100%" cellspacing="0" cellpadding="0"> <tbody> <tr height="12"> <td colspan="6"></td> </tr> <tr> <td width="12"></td> <td width="16"><a style="text-decoration: none; display: block;" target="_blank" href="https://twitter.com/LiveChat"> <img class="social" style="border: 0; margin: 0; display: block;" title="Twitter" alt="Twitter" src="https://cdn.livechatinc.com/mailing/twitter.jpg" width="16" height="16"> </a></td> <td width="4"></td> <td width="16"><a style="text-decoration: none; display: block;" target="_blank" href="https://www.facebook.com/LiveChat"> <img class="social" style="border: 0; margin: 0; display: block;" title="Facebook" alt="Facebook" src="https://cdn.livechatinc.com/mailing/facebook.jpg" width="16" height="16"> </a></td> <td class="footer-email" style="text-align: right; font-family: 'Helvetica', 'Arial', 'sans-serif'; font-size: 12px; color: #ffffff; margin: 0; padding: 0;" align="right">E-mail from <a style="color: #ffffff;" href="https://www.livechat.com/">LiveChat</a></td> <td width="15"></td> </tr> <tr height="12"> <td colspan="6"></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </center> </div> <script type='text/javascript' src='https://cdn.livechat-static.com/metrics/store-metrics.min.js?ver=4.7.21'></script> <script async defer src="https://www.livechat.com/wp-content/themes/livechat2.0/media/js/scripts.js?v=1730884183"></script> <script> if (typeof window.JSON === 'undefined') { document.write('<script src="https://www.livechat.com/wp-content/themes/livechat2.0/media/js/vendor/json2.js"><\/script>'); } </script> <script> window.__lc = window.__lc || {}; window.__lc.license = 1520; window.__lc.ga_version = 'ga'; (function() { var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true; lc.src = ('https:' == document.location.protocol ? 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