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Contact Us - Canadian Red Cross

<!DOCTYPE html> <html lang="en" xmlns="http://www.w3.org/1999/xhtml" xml:lang="en"> <head id="head"> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta charset="UTF-8" /> <meta http-equiv="pragma" content="no-cache" /> <meta content="Find contact information for Canadian Red Cross offices and programs." name="description" /> <title>Contact Us - Canadian Red Cross</title> <meta name="msvalidate.01" content="47A321406DA3DDFAE1CD7EFB69A8E1AC" /> <meta name="facebook-domain-verification" content="d1jkj12fn4ikcmhd8g54sut60jxzzx" /> <meta name="google-site-verification" content="G2VqXfKdiZ8Q8bgDvIw_WfDnAHxOQifMIgKjcs8kqyQ" /> <link rel="icon" href="/content/images/favicon.ico" type="image/x-icon" /> <link href="/css/dist/main/app.css?v=202411231016" rel="stylesheet" type="text/css" /> <link rel="canonical" href="https://www.redcross.ca/about-us/contact-us" /> <link href="/_content/Kentico.Content.Web.Rcl/Content/Bundles/Public/systemPageComponents.min.css" rel="stylesheet" /> <script id="twitter-wjs" type="text/javascript" src="https://platform.twitter.com/widgets.js"></script> <!-- Set language variable --> <script>window._lang = 'en';</script> <!-- Fundraise Up: the new standard for online giving --> <script> (function (w, d, s, n, a) { if (!w[n]) { var l = 'call,catch,on,once,set,then,track' .split(','), i, o = function (n) { return 'function' == typeof n ? o.l.push([arguments]) && o : function () { return o.l.push([n, arguments]) && o } }, t = d.getElementsByTagName(s)[0], j = d.createElement(s); j.async = !0; j.src = 'https://cdn.fundraiseup.com/widget/' + a; t.parentNode.insertBefore(j, t); o.s = Date.now(); o.v = 4; o.h = w.location.href; o.l = []; for (i = 0; i < 7; i++)o[l[i]] = o(l[i]); w[n] = o } })(window, document, 'script', 'FundraiseUp', 'ATVNLEWE'); </script> <!-- End Fundraise Up --> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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data-category="navigation" data-action="main nav" > Donate Online </a> </li> <li> <a id="sub-nav_Ways_to_Donate_Lv2" class="cp-track" href="/ways-to-donate/monthly-giving" data-event="generic-event" data-label="/ways-to-donate/monthly-giving" data-category="navigation" data-action="main nav" > Monthly Giving </a> </li> <li> <a id="sub-nav_Ways_to_Donate_Lv2" class="cp-track" href="/ways-to-donate/other-ways-to-donate" data-event="generic-event" data-label="/ways-to-donate/other-ways-to-donate" data-category="navigation" data-action="main nav" > Other Ways to Donate </a> </li> <li class="l3"> <a id="sub-nav_Donate_by_Phone_Lv3" class="cp-track" href="/ways-to-donate/other-ways-to-donate/donate-by-phone" data-event="generic-event" data-label="/ways-to-donate/other-ways-to-donate/donate-by-phone" data-category="navigation" data-action="main nav"> Donate by Phone </a> </li> <li class="l3"> <a id="sub-nav_Text-To-Donate_Lv3" class="cp-track" 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title="show menu" href="#"> <span class="sr-only">Menu</span> </a> </div> </div> </div> </header> <main id="main-content" class="site-main clearfix"> <div class="row hide-for-medium-down"> <div class="columns large-12"> <ul itemscope itemtype="https://schema.org/BreadcrumbList" class="inline-list breadcrumb"> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span style="display:none;"></span> <a itemtype="https://schema.org/Thing" itemprop="item" href="/about-us" style=""> <span itemprop="name">About Us</span> </a> <meta itemprop="position" content="1" /> </li> </ul> </div> </div> <div class="row"> <div class="columns large-6 large-push-3"> <h1 id="crcPageTitle"> Contact Us </h1> </div> <div class="columns large-3 hide-for-medium-down"> <div class="social-widget page-share"> <div class="a2a_kit a2a_kit_size_32 a2a_default_style"> <a class="a2a_button_facebook"></a> <a class="a2a_button_x"></a> <a class="a2a_button_email" href="https://www.addtoany.com/email"></a> <a class="a2a_dd a2a_counter" href="https://www.addtoany.com/share"></a> </div> </div> <script async src="https://static.addtoany.com/menu/page.js"></script> </div> </div> <div class="row"> <nav class="large-3 hide-for-medium-down columns"> <ul class="side-nav border-top"> <li class="level-2 "> <a href="/about-us/about-the-canadian-red-cross" class=""> About the Canadian Red Cross </a> </li> <li class="level-2 "> <a href="/about-us/media-news" class=""> Media & News </a> </li> <li class="level-2 "> <a href="/about-us/red-cross-stories" class=""> Red Cross Stories </a> </li> <li class="level-2 "> <a href="/about-us/red-cross-videos" class=""> Red Cross Videos </a> </li> <li class="level-2 "> <a href="/about-us/join-our-team" class=""> Join Our Team </a> </li> <li class="level-2 active"> <a href="/about-us/contact-us" class="selected"> Contact Us </a> </li> <li class="level-2 "> <a href="/blog" class=""> Blog </a> </li> <li class="level-2 "> <a href="/about-us/features" class=""> Features </a> </li> </ul> </nav> <div class="medium-12 large-6 columns content"> <section class="border-top"> <!-- Displays the HTML content --> <div class="row"> <div class="col-md-12"> <div> <div class="fr-view"> <h3><a href="#The%20Canadian%20Red%20Cross">The Canadian Red Cross</a></h3><p>Committed to enhancing lives of the world's most vulnerable, the Canadian Red Cross offers humanitarian aid in Canada and around the world. First established in 1909, we are part of the largest global humanitarian network, the International Red Cross and Red Crescent Movement.&nbsp;</p><h3><a href="#First%20Aid%20Training">First Aid Training</a></h3><p>The Canadian Red Cross is a leader in first aid education with over 80 years of experience and training 850,000 people annually. We focus on building confidence and skills to improve health outcomes. Learn how to recognize, treat, and prevent injuries.&nbsp;</p><h3><a href="#Donating%20to%20the%20Canadian%20Red%20Cross">Donating to the Canadian Red Cross</a></h3><p>When you donate to the Canadian Red Cross, you’re making an impact where it’s needed most. Learn more about how your generosity helps the urgent domestic and international support that we provide.&nbsp;</p><h3><a href="#Health%20Equipment%20Loan%20Program">Health Equipment Loan Program (HELP)</a></h3><p>The HELP program provides health equipment to individuals recovering from illness or injury, and empowers people to live with independence and dignity.&nbsp;</p><h3><a href="#Disaster%20Relief%20and%20Recovery">Disaster Relief and Recovery</a></h3><p>When personal disasters strike, the Canadian Red Cross provides food, shelter, clothing, and essential supplies for up to 72 hours.&nbsp;</p><h3><a href="#Join%20our%20Team">Join our Team</a></h3><p>Be part of a team that shares your passion.</p><p>We are part of a truly diverse and dedicated organization with one common goal: to help people in times of need. We are always looking for new talent with a wide range of skills to help us advance our humanitarian efforts.&nbsp;</p><h3><a href="#Volunteer">Volunteer</a></h3><p>Our volunteers come from all walks of life, bringing different skills and experiences to the Canadian Red Cross. From helping during emergencies and disasters, to sitting on committees and project teams, or providing customer services and office support. As a volunteer, you can make a big difference in your community.&nbsp;</p><h3><a href="#Media">Media</a></h3><p>Learn more about the work we do by browsing our media resources, including news releases, a photo and video library, as well as journalist and social media resources.</p><h3><br><a href="#Branch%20Information">Branch Information</a></h3><p>Search for a local branch of the Canadian Red Cross by postal code or city, and learn more about the available programs and services near you.&nbsp;</p><hr><p><br></p><h3><a id="The Canadian Red Cross" name="The Canadian Red Cross">The Canadian Red Cross</a></h3><p>We are the leading <a href="/about-us/about-the-canadian-red-cross" target="_blank">humanitarian organization in Canada</a> – and part of the <a href="/about-us/about-the-canadian-red-cross/red-cross-fundamental-principles" target="_blank">largest humanitarian network in the world</a> – the <a href="https://www.ifrc.org/" target="_blank">International Red Cross Red Crescent Movement.</a></p><p><strong>Our mission</strong></p><p>We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.&nbsp;</p><p>The Canadian Red Cross has a long history of innovating and adapting to become whatever our country needs at that moment in time.</p><p><strong>The Red Cross Emblem</strong></p><p>No organization, except the Canadian Red Cross and the medical services of the armed forces, has the right to use the red <a href="/about-us/about-the-canadian-red-cross/red-cross-emblem" target="_blank">cross emblem in Canada</a>. To report misuse of the Red Cross emblem, please complete the <a href="/about-us/about-the-canadian-red-cross/red-cross-emblem/emblem-misuse-form" target="_blank">Emblem Misuse Form</a>.</p><p>&nbsp;</p><h3><a id="First Aid Training" name="First Aid Training">First Aid Training</a></h3><p id="isPasted">The Canadian Red Cross has delivered Prevention &amp; Safety education programs for over 80 years. Our current programs provide injury prevention, harm reduction, wellness and safety education for youth and adults in a variety of disciplines.&nbsp;</p><p>Red Cross First Aid courses meet all federal/provincial/territorial worker safety and insurance boards (except Quebec), and the Canadian Standards Association (CSA) Standard Z1210-17 First Aid training for the workplace – Curriculum and quality management for training agencies.&nbsp;</p><p>To find a First Aid course in your area, <a href="https://myrc.redcross.ca/en/" target="_blank" rel="noopener noreferrer">visit our training course search page</a>. For other inquiries, please visit our <a href="https://myrc.redcross.ca/en/contact-us/" target="_blank" rel="noopener noreferrer">contact us site</a> for useful links, popular questions and submit a request.</p><p>We empower Canadians with <a href="/training-and-certification/first-aid-tips-and-resources" target="_blank" rel="noopener noreferrer">essential first aid tips</a> and offer a <a href="/training-and-certification/first-aid-tips-and-resources/first-aid-app" target="_blank" rel="noopener noreferrer">free first aid app</a> to ensure you’re always prepared. Discover more valuable advice and inspiring stories that showcase the positive impact of our programs by <a href="/blog/category/first-aid" target="_blank" rel="noopener noreferrer">visiting our blog</a>. &nbsp;</p><p>Please note: If you are already registered for training, please contact the Training Partner with whom you have registered for questions about your training such as course date, time, location, rescheduling, canceling, and receipts.</p><p><br></p><h4 id="isPasted">Customized Group Safety Training Solutions</h4><p>We offer safety training designed to help groups and workplaces comply with government regulations. Our group training options can be tailored to meet your organization's specific needs, guidelines, and budget.&nbsp;</p><p>If you need to train a group of 19 or more people, <a href="/workplacesafety/home" target="_blank" rel="noopener noreferrer">connect with us today</a> to equip your team with personalized safety training.</p><p>For groups of 18 or fewer, please <a href="https://myrc.redcross.ca/en/" target="_blank" rel="noopener noreferrer">register with a local Training Partner here</a>.&nbsp;</p><p>&nbsp;</p><h3><a id="Donating to the Canadian Red Cross" name="Donating to the Canadian Red Cross">Donating to the Canadian Red Cross</a></h3><p>The generosity of our supporters and donors allows us to continue our humanitarian work in saving and changing lives. Please visit <a href="/ways-to-donate/your-donation-in-action" target="_blank">Your Donation in Action</a> to see your impact on our current and past emergency responses and to read our annual reports and strategy.&nbsp;</p><p>To learn more about Donors Rights, Face-to-Face Fundraising and our Telefundraising campaigns, please visit <a href="/ways-to-donate/information-for-donors" target="_blank">Information for Donors.</a></p><p>For donation inquiries such as updating donor contact information, receipt request, monthly gifts, solicitation preferences, etc., you can<a href="/ways-to-donate/donation-frequently-asked-questions" target="_blank">&nbsp;explore the FAQ section</a>. If you have a specific request for information, you can <a href="/ways-to-donate/donor-inquiry" target="_blank" rel="noopener noreferrer">submit it to our Donor Experience team</a>.&nbsp;</p><p>The Canadian Red Cross relies on public donations, corporate partnerships, public grants, and program revenue. In times of disaster or conflict, the Red Cross may launch <a href="/active-responses" target="_blank">an appeal for cash donations</a> to support relief work in that area. We also accept donations to support our on-going national and international programs. To <a href="/?form=204MWF" target="_blank">make a donation today</a> or learn other ways to donate, please visit our <a href="/ways-to-donate/other-ways-to-donate" target="_blank">Ways to Donate page.</a> You may also contact us by phone at <a href="%E2%80%9Ctel:1-800-418-1111%E2%80%9D">1-800-418-1111.</a></p><p>Thanks to our donors, we can carry out development programs such as the establishment of primary health care programs, water and sanitation projects, while increasing the resiliency of families and communities against future disaster or conflict situations.</p><p>No matter where or when, the Red Cross is almost always first on the scene of disaster. Local volunteers are on the ground in 191 countries ready to save lives at a moment’s notice.</p><p>Thanks to the generosity of our donors, in 2022-2023:</p><ul><li><strong>260,000+ people</strong> in Canada were supported by the Red Cross after disasters, including wildfires, floods, and severe storms.</li><li><strong>12,000+ Canadians</strong> trained in disaster preparedness training.</li><li><strong>291 Indigenous communities and organizations</strong> supported by our Indigenous Help Desk.</li><li><strong>457,000+ individuals</strong> were trained on opioid poisoning emergencies and 10,233 naloxone kits were distributed.</li><li><strong>1,206 participants in 37 Indigenous communities/organizations</strong> joined in the Indigenous Injury Prevention Safety Program. The program reached 23 new communities and two new provinces/territories.</li><li><strong>22,000+ relief items</strong> were sent from Canada as aid following the earthquakes in Türkiye and Syria.</li><li><strong>$127+ million</strong> in financial contributions to global Red Cross Crescent efforts.</li></ul><p>All of this work would not be possible without our <strong>637,088 donors and partners – including 97,392 monthly supporters.</strong></p><p>&nbsp;</p><h3><a id="Health Equipment Loan Program" name="Health Equipment Loan Program">Health Equipment Loan Program</a></h3><p><a href="/how-we-help/community-health-services-in-canada/health-equipment-loan-program" target="_blank">The Health Equipment Loan Program</a> (HELP) provides health equipment to individuals recovering from illness or injury, empowering them to live with independence and dignity.&nbsp;</p><p>HELP is a volunteer-supported, community-based service made possible through the support of, provincial governments, health authorities, donations of used equipment, donor contributions, and the efforts of thousands of volunteers and professional staff. Canadian Red Cross Health Equipment Loan Programs operate in <a href="/in-your-community/british-columbia-and-yukon/health-equipment-loans" target="_blank">British Columbia</a>, <a href="/in-your-community/alberta/health-equipment-loans" target="_blank">Alberta</a>, <a href="/in-your-community/new-brunswick/health-equipment-loans" target="_blank">New Brunswick</a>, <a href="/in-your-community/prince-edward-island/health-equipment-loans" target="_blank">Prince Edward Island</a>, <a href="/in-your-community/nova-scotia/health-equipment-loans" target="_blank">Nova Scotia</a>, <a href="/in-your-community/newfoundland-and-labrador/health-equipment-loans" target="_blank">Newfoundland and Labrador</a>, and <a href="/in-your-community/british-columbia-and-yukon/health-equipment-loans" target="_blank">Yukon</a>&nbsp;</p><h4>The Basic Health Equipment Loan Program</h4><p><a href="/in-your-community/british-columbia-and-yukon/health-equipment-loans/basic-short-term-program" target="_blank">This program</a> involves equipment needed for three months or less. It assists people recovering from injury, illness or mobility issues. It allows people to return home from hospital earlier and supports individuals in palliative care who wish to spend their final days in the comfort of their own home.&nbsp;</p><h4>Community Health Equipment Services</h4><p>The Canadian Red Cross operates several equipment programs including:</p><ul><li><strong>The <a href="/in-your-community/british-columbia-and-yukon/health-equipment-loans/long-term-program" target="_blank">Long Term Loans</a> Program&nbsp;</strong>which provides home health and mobility equipment like wheelchairs and bathing aids to individuals with chronic but stable conditions in B.C.’s Lower Mainland for as long as the equipment is needed. &nbsp;&nbsp;</li><li><strong>The Bed Loan Program</strong> which provides loans of home-use electric hospital beds to eligible Atlantic Canadians for as long as needed. Bed delivery, pick up, and installation by a technician is provided in Nova Scotia and some parts of PEI,and Newfoundland and Labrador. In New Brunswick, eligible clients can pick up the units at a local service centre.</li><li><strong>The <a href="/in-your-community/british-columbia-and-yukon/health-equipment-loans/advanced-short-term-program" target="_blank">Advanced Short Term Loans</a> Program</strong> which augments the short-term loan program by providing delivery and technician installation of advanced equipment such as beds and lifts in British Columbia.</li><li><strong>The HELP – Specialized Equipment Program</strong> which provides customized mobility aids and specialized mattresses to Nova Scotians residing in Long- Term Care facilities and to eligible seniors living in New Brunswick.</li><li><strong>The HELP – Community Health Equipment Loans Program</strong> which provides three-month loans of home health and mobility equipment to residents of PEI, Nova Scotia, and Newfoundland and Labrador. For people in New Brunswick, the equipment can be borrowed for as long as needed.</li></ul><p>Visit the <a href="/help" target="_blank">HELP Donation Portal</a> to learn more about how you can support this vital service.</p><p>Visit our provincial pages below to learn more about HELP in your community:&nbsp;</p><ul><li><a href="/in-your-community/alberta/health-equipment-loans" target="_blank">Alberta</a></li><li><a href="/in-your-community/british-columbia-and-yukon/health-equipment-loans" target="_blank">BC and Yukon</a></li><li><a href="/in-your-community/new-brunswick/health-equipment-loans" target="_blank">New Brunswick&nbsp;</a></li><li><a href="/in-your-community/newfoundland-and-labrador/health-equipment-loans" target="_blank">Newfoundland and Labrador</a>&nbsp;</li><li><a href="/in-your-community/nova-scotia/health-equipment-loans" target="_blank">Nova Scotia</a></li><li><a href="/in-your-community/prince-edward-island/health-equipment-loans" target="_blank">Prince Edward Island&nbsp;</a>&nbsp;</li></ul><h3><a id="Disaster Relief and Recovery" name="Disaster Relief and Recovery">Disaster Relief and Recovery</a></h3><p>When personal disasters strike, the Canadian Red Cross provides food, shelter, clothing, and essential supplies for up to 72 hours.</p><p>If you've been affected by a personal disaster, visit our <a href="/how-we-help/emergencies-and-disasters-in-canada/get-help-disaster-relief-and-recovery" target="_blank">emergency services page.</a></p><p><strong>For immediate Emergency and Disaster Services in your local area,</strong> please visit our <a href="/in-your-community" target="_blank">In Your Community</a> page and select your province.&nbsp;</p><p>The Canadian Red Cross also provides <a href="/how-we-help/emergencies-and-disasters-in-canada/be-ready-emergency-preparedness-and-recovery" target="_blank">Emergency Preparedness and Recovery tips and guides for people living in Canada.</a> For emergencies and disasters that most commonly affect people living in Canada (floods, home fires, landslides, wildfires and winter storms), specialized guides may be found in the <a href="/how-we-help/emergencies-and-disasters-in-canada/types-of-emergencies" target="_blank">Type of Emergencies</a> page.</p><p>You may find current information on how Red Cross is helping in Canada and internationally on our <a href="/how-we-help/current-emergency-responses" target="_blank">Current Emergency Responses page.</a>&nbsp;</p><p>&nbsp;</p><h3><a id="Join our Team" name="Join our Team">Join our Team</a></h3><p>Find a career with purpose. Our organization is made up of diverse and dedicated individuals who share one common goal: to help people in times of need.</p><p>Learn more about what guides us and view current opportunities on our <a href="/about-us/join-our-team" target="_blank">Careers page.</a></p><p>&nbsp;</p><h3><a id="Volunteer" name="Volunteer">Volunteer</a></h3><p>Ready to make a positive difference in someone’s life and to create a better community? We’ll provide you with training and the support you need to make sure you have a rewarding experience.&nbsp;</p><p>Visit our <a href="/volunteer" target="_blank">Volunteer page</a> to discover local volunteer opportunities for you.&nbsp;</p><p>&nbsp;</p><h3><a id="Media" name="Media">Media</a></h3><p>Journalists, please see our <a href="/about-us/media-news/media-contacts" target="_blank">media contacts.</a></p><p>&nbsp;</p><h3><a id="Branch Information" name="Branch Information">Branch Information</a></h3><p>For branch contact information, please use the branch locator below.<br><br><strong>To reach our teams in Québec, please call</strong> <a href="tel:1-800-363-7305">1-800-363-7305</a>.</p><p><strong>National Office</strong><br>400 Cooper Street, Suite 8000<br>Ottawa, Ontario<br>K2P 2H8<br>Tel: <a href="tel:1-613-740-1900">1-613-740-1900</a><br>Fax: 1-613-740-1911<br><br><strong>Hours of Operation</strong><br>Monday - Friday: 8:00 a.m. - 4:00 p.m. Closed from 12:00 p.m. - 1:00 p.m.<br>Saturday - Sunday: Closed</p> </div> </div> <div></div> </div> </div> <div class="formcontainer"> <!-- Displays the HTML content --> <div class="row"> <div class="col-md-12"> <div></div> <div></div> </div> </div> </div> </section> </div> <div class="large-3 columns"> <section class="right-rail border-top" role="region"> <div class="news"> <h2 class="h3">Recent News</h2> <article> <a href="/about-us/media-news/news-releases/appeal-launched-to-help-people-impacted-by-hurricanes-milton-and-helene"> <p class="byline">October 10, 2024</p> <h3 class="h6">Appeal launched to help people impacted by Hurricanes Milton and Helene</h3> <p class="cta-link">Read More<span class="fa fa-chevron-right"> </span></p> </a> </article> <article> <a href="/about-us/media-news/news-releases/update-on-response-to-humanitarian-crisis-in-the-middle-east"> <p class="byline">October 07, 2024</p> <h3 class="h6">Update on Response to Humanitarian Crisis in the Middle East </h3> <p class="cta-link">Read More<span class="fa fa-chevron-right"> </span></p> </a> </article> <article> <a href="/about-us/media-news/news-releases/canadian-red-cross-provides-financial-support-to-small-businesses-and-not-for-profits-in-jasper-and"> <p class="byline">September 17, 2024</p> <h3 class="h6">Canadian Red Cross provides financial support to small businesses and not-for-profits in Jasper and surrounding area</h3> <p class="cta-link">Read More<span class="fa fa-chevron-right"> </span></p> </a> </article> <div> <a class="button secondary-button" href="/About-Us/Media-News/News-Releases">More News</a> </div> </div> </section> </div> </div> </main> <footer class="site-footer"> <div class="newsletter-container" id="newsletter-partial"> <div> <div id="emailpartial" class="donate-email-signup-bg"> <div class="email-signup donate-email-signup"> <div class="row"> <div class="columns small-12 large-5 "> <h3 class="h1">See your <span class="bold">impact</span> in action.</h3> <p>Sign up to receive impact updates from the Canadian Red Cross, inspirational stories from the field and be the first to hear about emergency relief efforts.</p> </div> <div class="columns small-12 large-7"> <label class="cta-label" for="email">Email</label> <input type="text" id="email" name="email" class="trim" placeholder="Enter your email here" data-input-type="email" data-change-type="true" validationgroup="EmailSignUpMobile" /> <div class="error-group"> <span id="spnGenericError" class="error" style="visibility:hidden;"> Unable to subscribe you at this time. 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