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eBay Help..." autocomplete=off></div><button id=sr-action aria-label=Search class=icon-btn data-ebayui type=button><svg class="icon icon--20" focusable=false aria-hidden=true><defs><symbol viewbox="0 0 20 20" id=icon-search-20><path fill-rule=evenodd d="M13.05 14.463a7.5 7.5 0 1 1 1.414-1.414l4.243 4.244a1 1 0 0 1-1.414 1.414l-4.244-4.244ZM14 8.5a5.5 5.5 0 1 1-11 0 5.5 5.5 0 0 1 11 0Z" clip-rule=evenodd></path></symbol></defs><use href=#icon-search-20></use></svg></button><input type=hidden name=origin value=2></div></form><div aria-live=polite role=dialog hidden></div></div><div aria-live=polite></div></div></div><ul><li><a href=#section1>Abusive buyer policy overview</a></li><li><a href=#section2>Behaviours we don't allow</a></li><li><a href=#section3>Additional information</a></li><li><a href=#section4>Why does eBay have this policy?</a></li></ul></div><div class=article_body><div class=article_sum><p>Our abusive buyer policy lays out unacceptable buyer behaviour.</p> </div><div class=article_main_container><div itemscope itemtype=http://schema.org/Article><div itemprop=articleBody><div class=article_main><p>Buyers may not misuse Feedback, returns, buyer protection programmes, or payment dispute processes. Our full policy below outlines eBay's expectations for buyer behaviour.</p> <h2>Frequently Asked Questions</h2> <div class="line"> </div> <h3>How do I report abusive behaviour?</h3> <p>You can report a buyer to us by selecting the button below:</p> <p><a class="icon_action_btn" href="https://spd.ebay.co.uk/RBASellerHub" target="_blank">Report a buyer<span class="g-hdn"> - opens in new window or tab</span></a></p> <h3>What should I do if I think a buyer is making an unreasonable demand?</h3> <p>You're not required to agree to any extras or changes from the terms of your listing. If a buyer is making demands that are not a part of your original listing, you will be protected from negative Feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.</p> <p>To help us identify buyers who are engaging in unacceptable buying behaviours, please <a href="https://spd.ebay.co.uk/RBASellerHub" target="_blank">report the abusive behaviour<span class="g-hdn"> - opens in new window or tab</span></a>.</p> <p>We encourage you to communicate politely and professionally with the buyer.</p> <h3>What is a payment dispute?</h3> <p>A payment dispute occurs when a buyer initiates a chargeback for a purchase transaction with their credit card issuer or payment service provider.</p> <p>For more information, see <a href="/help/selling/getting-paid/handling-payment-disputes-managed-payments-seller?id=4799">how to handle payment disputes as a managed payments seller</a>.</p> <div class="expand_collapse_list"> <h2 class="title">Read our full policy</h2> <div class="hide"> <h2 id="section1">Abusive buyer policy overview</h2> <p>This policy outlines our expectations for buyer behaviour. When buyers don't meet these standards, sellers can <a href="https://spd.ebay.co.uk/RBASellerHub" target="_blank">report abusive behaviour<span class="g-hdn"> - opens in new window or tab</span></a>.</p> <p>Engaging in activity as described in this policy may result in a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension.</p> <p>When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' <a href="/help/policies/member-behaviour-policies/user-privacy-notice?id=4260">privacy</a>, we can't discuss the results of any investigations.</p> <h2 id="section2">Behaviours we don't allow</h2> <div class="expand_collapse_list"> <h3 class="title">Don't demand something not offered in the original listing</h3> <div class="hide"><img alt="Not allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg" /> <strong>Not allowed</strong> <ul> <li>Requesting a shipping service not offered by the seller</li> <li>Requesting the seller ship to an address other than what you included in checkout</li> <li>Requesting to use a payment method not offered during checkout</li> <li>Requesting the seller hold your item so you can pay later</li> <li>Requesting a partial refund without returning the item</li> <li>Request additional items or services not included in the original listing or asking for a discount</li> <li>Finding an item on eBay and taking the sale off eBay</li> </ul> <div class="line"> </div> <img alt="Allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg" /> <strong>Allowed</strong> <ul> <li>Select one of the shipping services offered by the seller when you checkout</li> <li>Updating your address in your eBay account before you checkout</li> <li>Pay for your item through a payment option offered at checkout</li> <li>Pay for your item within two days</li> <li>Returning an item in accordance with the seller's returns policy</li> <li>Purchase items according to the terms included in the original listing</li> <li>Finding an item on eBay and completing the sale on eBay</li> </ul> <div class="line"> </div> </div> <div class="line"> </div> </div> <div class="expand_collapse_list"> <h3 class="title">Don't make false claims</h3> <div class="hide"><img alt="Not allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg" /> <strong>Not allowed</strong> <ul> <li>Claiming an item was not received when there is proof of delivery to the address on the <strong>Order details</strong> page</li> <li>Falsely claiming an item was not as described</li> </ul> <div class="line"> </div> <img alt="Allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg" /> <strong>Allowed</strong> <ul> <li>Claiming an item was not received when it has not been delivered by the latest estimated delivery date</li> <li>Claiming an item was not as described when the item you received did not match the description in the original listing</li> </ul> <div class="line"> </div> </div> <div class="line"> </div> </div> <div class="expand_collapse_list"> <h3 class="title">Don't misuse returns</h3> <div class="hide"><img alt="Not allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg" /> <strong>Not allowed</strong> <ul> <li>Returning an item other than the original item received</li> <li><a href="/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763">Using or damaging an item and then returning it</a></li> <li>Returning an item with the reason that it was not as described when it was described accurately</li> </ul> <div class="line"> </div> <img alt="Allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg" /> <strong>Allowed</strong> <ul> <li>Returning the original item that was received in its original condition</li> <li>Returning an item with the reason that it was not as described when it was described inaccurately</li> </ul> <div class="line"> </div> </div> <div class="line"> </div> </div> <div class="expand_collapse_list"> <h3 class="title">Don't misuse eBay messaging or bidding</h3> <div class="hide"><img alt="Not allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg" /> <strong>Not allowed</strong> <ul> <li>Sending messages to force or intimidate the other member into something outside of the original agreement</li> <li>Bidding on and winning an auction, but failing to pay for the item</li> </ul> <div class="line"> </div> <img alt="Allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg" /> <strong>Allowed</strong> <ul> <li>You can only retract a bid under exceptional circumstances</li> <li>Using messages to ask questions to clarify listing descriptions or terms</li> </ul> <div class="line"> </div> </div> <div class="line"> </div> </div> <div class="expand_collapse_list"> <h3 class="title">Don't abuse eBay's buyer protection programmes or your payment service provider's dispute processes</h3> <div class="hide"><img alt="Not allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg" /> <strong>Not allowed</strong> <ul> <li>Opening duplicate requests using other buyer protection programs</li> <li>Harassing sellers about an item not received before the latest estimated delivery date has passed</li> <li>Opening an eBay Money Back Guarantee request or other buyer protection case: <ul> <li>When you have already received a refund from the seller</li> <li>When you haven't paid for an item</li> <li>As retaliation against a seller following a previous dispute</li> </ul> </li> <li>Initiating a payment dispute when you have already received a refund for the item from the seller, or a reimbursement for the transaction from your payment service provider</li> <li>Filing duplicate or excessive payment disputes</li> </ul> <div class="line"> </div> <img alt="Allowed" src="https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg" /> <strong>Allowed</strong> <ul> <li>Opening an eBay Money Back Guarantee case, or opening a case with another buyer protection programme after the item you received didn't match the description in the listing</li> <li>Opening an eBay Money Back Guarantee case, or opening a case with another buyer protection programme when you didn't receive the item and you haven't been able to resolve the issue with the seller</li> </ul> <div class="line"> </div> </div> <div class="line"> </div> </div> <div class="expand_collapse_list"> <h3 class="title">Pay for items you win or commit to buy</h3> <div class="hide"> <p>Buyers must pay for the items they win or buy on eBay within 4 calendar days of committing to buy. A seller can cancel your order if you do not pay within 4 calendar days of winning an auction or buying using Buy It Now.</p> <p>Buyers who have excessive unpaid items or cancelled orders may have limits imposed on their account, or lose their buying privileges.</p> <div class="line"> </div> </div> <div class="line"> </div> </div> <h2 id="section3">Additional information</h2> <p>Acceptable buying practices include adherence to the following policies.</p> <ul> <li><strong>Communications:</strong> Your communications with sellers via email, My eBay Messages or Community discussion boards should comply with our <a href="/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262">member-to-member contact policy</a>.</li> <li><strong>Customs declarations:</strong> Asking a seller to falsely declare an item as a gift on a customs form is considered to be <a href="/help/policies/prohibited-restricted-items/encouraging-illegal-activity-policy?id=4339">encouraging illegal activity</a>.</li> <li><strong>Unwelcome and malicious buying:</strong> We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be <a href="/help/policies/selling-policies/unwelcome-malicious-buying- policy?id=4375">unwelcome and malicious buying</a>.</li> <li><strong>Contact information:</strong> All eBay members must keep their account details up to date. We take action when we know that a member has <a href="/help/policies/identity-policies/false-missing-contact-information-policy?id=4238">false or missing contact information</a>.</li> <li><strong>Using multiple accounts:</strong> Registering new accounts or using other existing accounts to avoid buying restrictions or limits or other policy consequences is not allowed. See our <a href="/help/policies/identity-policies/multiple-accounts-policy?id=4232">Multiple accounts policy</a> for more information.</li> </ul> <p>Activity on eBay is required to follow this policy, the eBay <a href="/help/policies/member-behavior-policies/user-agreement?id=4259">User Agreement</a> and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay <a href="/help/policies/member-behavior-policies/user-agreement?id=4259">User Agreement</a>, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.</p> <h2 id="section4">Why does eBay have this policy?</h2> <p>We want to make sure eBay is a safe place to sell. In order to make eBay a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.</p> </div> </div> </div></div></div></div></div><div class=article_relate_box id=article_relate_box><div class=article_relate_container><div class=article_relate><div class=voteFeedback><div class=voteArticle><div class=voteOperation><div class=h5>Was this article helpful?</div><div class=voteButton><div id=thumbs_up role=button tabindex=0 aria-label="Mark this article helpful" class="icons thumbs_up_hollow_blue_icon_lg"></div><div id=thumbs_down role=button tabindex=0 aria-label="Mark this article not helpful" class="icons thumbs_down_hollow_blue_icon_lg"></div></div></div></div><div class=line></div></div></div></div></div></div></div></div></div></div><div><a name=less></a></div><div class=additionalTool id=contactWay><div class=loading_box><span class="progress-spinner progress-spinner--large" role=img><svg class="icon icon--30" focusable=false aria-hidden=true><defs><symbol viewbox="0 0 24 24" fill=none id=icon-spinner-30><path fill-rule=evenodd clip-rule=evenodd d="M12 2C10.0222 2 8.08879 2.58649 6.4443 3.6853C4.79981 4.78412 3.51809 6.3459 2.76121 8.17317C2.00433 10.0004 1.8063 12.0111 2.19215 13.9509C2.578 15.8907 3.53041 17.6725 4.92894 19.0711C6.32746 20.4696 8.10929 21.422 10.0491 21.8079C11.9889 22.1937 13.9996 21.9957 15.8268 21.2388C17.6541 20.4819 19.2159 19.2002 20.3147 17.5557C21.4135 15.9112 22 13.9778 22 12C22 11.4477 22.4477 11 23 11C23.5523 11 24 11.4477 24 12C24 14.3734 23.2962 16.6935 21.9776 18.6668C20.6591 20.6402 18.7849 22.1783 16.5922 23.0866C14.3995 23.9948 11.9867 24.2324 9.65892 23.7694C7.33115 23.3064 5.19295 22.1635 3.51472 20.4853C1.83649 18.8071 0.693605 16.6689 0.230582 14.3411C-0.232441 12.0133 0.00519943 9.60051 0.913451 7.4078C1.8217 5.21509 3.35977 3.34094 5.33316 2.02236C7.30655 0.703788 9.62663 0 12 0C12.5523 0 13 0.447715 13 1C13 1.55228 12.5523 2 12 2Z" fill="var(--color-spinner-icon-background, #3665F3)"></path><path fill-rule=evenodd clip-rule=evenodd d="M14.1805 1.17194C14.3381 0.642616 14.895 0.341274 15.4243 0.498872C17.3476 1.07149 19.0965 2.11729 20.5111 3.54055C21.9257 4.96382 22.9609 6.71912 23.5217 8.64584C23.6761 9.17611 23.3714 9.73112 22.8411 9.88549C22.3108 10.0399 21.7558 9.73512 21.6015 9.20485C21.134 7.59925 20.2715 6.13651 19.0926 4.95045C17.9138 3.76439 16.4563 2.8929 14.8536 2.41572C14.3243 2.25812 14.0229 1.70126 14.1805 1.17194Z" fill="var(--color-spinner-icon-foreground, #E5E5E5)"></path></symbol></defs><use href=#icon-spinner-30></use></svg></span></div></div></div><div style="clear: both"></div></div></div><div class=global-footer><div class=wrap><footer id="glbfooter" role="contentinfo" class="gh-w gh-flex"><div><div id="rtm_html_1650"></div><div id="rtm_html_1651"></div></div><h2 class="gh-ar-hdn">Additional site navigation</h2><div id="gf-t-box"><table class="gf-t" role="presentation"><tr><td colspan="2"><ul id="gf-l" class="gh-hide-if-nocss"><li class="gf-li"><a href="https://www.ebayinc.com/our-company/" _exsp="m571.l2602" class="thrd gf-bar-a">About eBay</a></li><li class="gf-li"><a href="https://community.ebay.co.uk/t5/Announcements/bg-p/Announcements" _exsp="m571.l2935" class="thrd gf-bar-a">Announcements</a></li><li class="gf-li"><a href="https://community.ebay.co.uk" _exsp="m571.l1540" class="thrd gf-bar-a">Community</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/safetycentre/index.html" _exsp="m571.l2616" class="thrd gf-bar-a">Safety Centre</a></li><li class="gf-li"><a href="https://sellercentre.ebay.co.uk" _exsp="m571.l1613" class="thrd gf-bar-a">Seller Centre</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/vero/index.html" _exsp="m571.l3418" class="thrd gf-bar-a">VeRO: Protecting Intellectual Property</a></li><li class="gf-li"><a href="https://www.ebay.co.uk/help/policies/az-index/az-index-policies?id=4649" _exsp="m571.l2604" class="thrd gf-bar-a">Policies</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/safetytips" _exsp="m571.l185738" class="thrd gf-bar-a">Product Safety Tips</a></li><li class="gf-li"><a href="https://www.ebay.co.uk/help/home" _sp="m571.l1545" data-sp="m571.l1545" class="thrd gf-bar-a">Help & Contact</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/sitemap.html" _exsp="m571.l2909" class="thrd gf-bar-a">Site Map</a></li></ul></td></tr><tr valign="top"><td class="gf-legal">Copyright © 1995-2024 eBay Inc. 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Our full policy below outlines eBay's expectations for buyer behaviour.\u003C/p>\n\n<h2>Frequently Asked Questions\u003C/h2>\n\n<div class=\"line\"> \u003C/div>\n\n<h3>How do I report abusive behaviour?\u003C/h3>\n\n<p>You can report a buyer to us by selecting the button below:\u003C/p>\n\n<p><a class=\"icon_action_btn\" href=\"https://spd.ebay.co.uk/RBASellerHub\" target=\"_blank\">Report a buyer<span class=\"g-hdn\"> - opens in new window or tab\u003C/span>\u003C/a>\u003C/p>\n\n<h3>What should I do if I think a buyer is making an unreasonable demand?\u003C/h3>\n\n<p>You're not required to agree to any extras or changes from the terms of your listing. If a buyer is making demands that are not a part of your original listing, you will be protected from negative Feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.\u003C/p>\n\n<p>To help us identify buyers who are engaging in unacceptable buying behaviours, please <a href=\"https://spd.ebay.co.uk/RBASellerHub\" target=\"_blank\">report the abusive behaviour<span class=\"g-hdn\"> - opens in new window or tab\u003C/span>\u003C/a>.\u003C/p>\n\n<p>We encourage you to communicate politely and professionally with the buyer.\u003C/p>\n\n<h3>What is a payment dispute?\u003C/h3>\n\n<p>A payment dispute occurs when a buyer initiates a chargeback for a purchase transaction with their credit card issuer or payment service provider.\u003C/p>\n\n<p>For more information, see <a href=\"/help/selling/getting-paid/handling-payment-disputes-managed-payments-seller?id=4799\">how to handle payment disputes as a managed payments seller\u003C/a>.\u003C/p>\n\n<div class=\"expand_collapse_list\">\n<h2 class=\"title\">Read our full policy\u003C/h2>\n\n<div class=\"hide\">\n<h2 id=\"section1\">Abusive buyer policy overview\u003C/h2>\n\n<p>This policy outlines our expectations for buyer behaviour. When buyers don't meet these standards, sellers can <a href=\"https://spd.ebay.co.uk/RBASellerHub\" target=\"_blank\">report abusive behaviour<span class=\"g-hdn\"> - opens in new window or tab\u003C/span>\u003C/a>.\u003C/p>\n\n<p>Engaging in activity as described in this policy may result in a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension.\u003C/p>\n\n<p>When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' <a href=\"/help/policies/member-behaviour-policies/user-privacy-notice?id=4260\">privacy\u003C/a>, we can't discuss the results of any investigations.\u003C/p>\n\n<h2 id=\"section2\">Behaviours we don't allow\u003C/h2>\n\n<div class=\"expand_collapse_list\">\n<h3 class=\"title\">Don't demand something not offered in the original listing\u003C/h3>\n\n<div class=\"hide\"><img alt=\"Not allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg\" /> <strong>Not allowed\u003C/strong>\n\n<ul>\n\t<li>Requesting a shipping service not offered by the seller\u003C/li>\n\t<li>Requesting the seller ship to an address other than what you included in checkout\u003C/li>\n\t<li>Requesting to use a payment method not offered during checkout\u003C/li>\n\t<li>Requesting the seller hold your item so you can pay later\u003C/li>\n\t<li>Requesting a partial refund without returning the item\u003C/li>\n\t<li>Request additional items or services not included in the original listing or asking for a discount\u003C/li>\n\t<li>Finding an item on eBay and taking the sale off eBay\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n<img alt=\"Allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg\" /> <strong>Allowed\u003C/strong>\n\n<ul>\n\t<li>Select one of the shipping services offered by the seller when you checkout\u003C/li>\n\t<li>Updating your address in your eBay account before you checkout\u003C/li>\n\t<li>Pay for your item through a payment option offered at checkout\u003C/li>\n\t<li>Pay for your item within two days\u003C/li>\n\t<li>Returning an item in accordance with the seller's returns policy\u003C/li>\n\t<li>Purchase items according to the terms included in the original listing\u003C/li>\n\t<li>Finding an item on eBay and completing the sale on eBay\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"expand_collapse_list\">\n<h3 class=\"title\">Don't make false claims\u003C/h3>\n\n<div class=\"hide\"><img alt=\"Not allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg\" /> <strong>Not allowed\u003C/strong>\n\n<ul>\n\t<li>Claiming an item was not received when there is proof of delivery to the address on the <strong>Order details\u003C/strong> page\u003C/li>\n\t<li>Falsely claiming an item was not as described\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n<img alt=\"Allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg\" /> <strong>Allowed\u003C/strong>\n\n<ul>\n\t<li>Claiming an item was not received when it has not been delivered by the latest estimated delivery date\u003C/li>\n\t<li>Claiming an item was not as described when the item you received did not match the description in the original listing\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"expand_collapse_list\">\n<h3 class=\"title\">Don't misuse returns\u003C/h3>\n\n<div class=\"hide\"><img alt=\"Not allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg\" /> <strong>Not allowed\u003C/strong>\n\n<ul>\n\t<li>Returning an item other than the original item received\u003C/li>\n\t<li><a href=\"/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763\">Using or damaging an item and then returning it\u003C/a>\u003C/li>\n\t<li>Returning an item with the reason that it was not as described when it was described accurately\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n<img alt=\"Allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg\" /> <strong>Allowed\u003C/strong>\n\n<ul>\n\t<li>Returning the original item that was received in its original condition\u003C/li>\n\t<li>Returning an item with the reason that it was not as described when it was described inaccurately\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"expand_collapse_list\">\n<h3 class=\"title\">Don't misuse eBay messaging or bidding\u003C/h3>\n\n<div class=\"hide\"><img alt=\"Not allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg\" /> <strong>Not allowed\u003C/strong>\n\n<ul>\n\t<li>Sending messages to force or intimidate the other member into something outside of the original agreement\u003C/li>\n\t<li>Bidding on and winning an auction, but failing to pay for the item\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n<img alt=\"Allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg\" /> <strong>Allowed\u003C/strong>\n\n<ul>\n\t<li>You can only retract a bid under exceptional circumstances\u003C/li>\n\t<li>Using messages to ask questions to clarify listing descriptions or terms\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"expand_collapse_list\">\n<h3 class=\"title\">Don't abuse eBay's buyer protection programmes or your payment service provider's dispute processes\u003C/h3>\n\n<div class=\"hide\"><img alt=\"Not allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconNotAllowed.svg\" /> <strong>Not allowed\u003C/strong>\n\n<ul>\n\t<li>Opening duplicate requests using other buyer protection programs\u003C/li>\n\t<li>Harassing sellers about an item not received before the latest estimated delivery date has passed\u003C/li>\n\t<li>Opening an eBay Money Back Guarantee request or other buyer protection case:\n\t<ul>\n\t\t<li>When you have already received a refund from the seller\u003C/li>\n\t\t<li>When you haven't paid for an item\u003C/li>\n\t\t<li>As retaliation against a seller following a previous dispute\u003C/li>\n\t\u003C/ul>\n\t\u003C/li>\n\t<li>Initiating a payment dispute when you have already received a refund for the item from the seller, or a reimbursement for the transaction from your payment service provider\u003C/li>\n\t<li>Filing duplicate or excessive payment disputes\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n<img alt=\"Allowed\" src=\"https://secureir.ebaystatic.com/pictures/aw/OCS_SelfService/iconAllowed.svg\" /> <strong>Allowed\u003C/strong>\n\n<ul>\n\t<li>Opening an eBay Money Back Guarantee case, or opening a case with another buyer protection programme after the item you received didn't match the description in the listing\u003C/li>\n\t<li>Opening an eBay Money Back Guarantee case, or opening a case with another buyer protection programme when you didn't receive the item and you haven't been able to resolve the issue with the seller\u003C/li>\n\u003C/ul>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"expand_collapse_list\">\n<h3 class=\"title\">Pay for items you win or commit to buy\u003C/h3>\n\n<div class=\"hide\">\n<p>Buyers must pay for the items they win or buy on eBay within 4 calendar days of committing to buy. A seller can cancel your order if you do not pay within 4 calendar days of winning an auction or buying using Buy It Now.\u003C/p>\n\n<p>Buyers who have excessive unpaid items or cancelled orders may have limits imposed on their account, or lose their buying privileges.\u003C/p>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<div class=\"line\"> \u003C/div>\n\u003C/div>\n\n<h2 id=\"section3\">Additional information\u003C/h2>\n\n<p>Acceptable buying practices include adherence to the following policies.\u003C/p>\n\n<ul>\n\t<li><strong>Communications:\u003C/strong> Your communications with sellers via email, My eBay Messages or Community discussion boards should comply with our <a href=\"/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262\">member-to-member contact policy\u003C/a>.\u003C/li>\n\t<li><strong>Customs declarations:\u003C/strong> Asking a seller to falsely declare an item as a gift on a customs form is considered to be <a href=\"/help/policies/prohibited-restricted-items/encouraging-illegal-activity-policy?id=4339\">encouraging illegal activity\u003C/a>.\u003C/li>\n\t<li><strong>Unwelcome and malicious buying:\u003C/strong> We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be <a href=\"/help/policies/selling-policies/unwelcome-malicious-buying-\n\npolicy?id=4375\">unwelcome and malicious buying\u003C/a>.\u003C/li>\n\t<li><strong>Contact information:\u003C/strong> All eBay members must keep their account details up to date. We take action when we know that a member has <a href=\"/help/policies/identity-policies/false-missing-contact-information-policy?id=4238\">false or missing contact information\u003C/a>.\u003C/li>\n\t<li><strong>Using multiple accounts:\u003C/strong> Registering new accounts or using other existing accounts to avoid buying restrictions or limits or other policy consequences is not allowed. See our <a href=\"/help/policies/identity-policies/multiple-accounts-policy?id=4232\">Multiple accounts policy\u003C/a> for more information.\u003C/li>\n\u003C/ul>\n\n<p>Activity on eBay is required to follow this policy, the eBay <a href=\"/help/policies/member-behavior-policies/user-agreement?id=4259\">User Agreement\u003C/a> and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay <a href=\"/help/policies/member-behavior-policies/user-agreement?id=4259\">User Agreement\u003C/a>, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.\u003C/p>\n\n<h2 id=\"section4\">Why does eBay have this policy?\u003C/h2>\n\n<p>We want to make sure eBay is a safe place to sell. In order to make eBay a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.\u003C/p>\n\u003C/div>\n\u003C/div>\n","id":"HELP1318","articleDescription":"<p>Our abusive buyer policy lays out unacceptable buyer behaviour.\u003C/p>\n","metaTitle":"Abusive buyer policy | eBay","metaDescription":"Learn about our expectations for buyer behaviour on eBay.","intentDescription":"Abusive buyer policy","estimatedReadingTime":"10 min","relatedLinks":[],"pageUrl":"/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374","tier":"T2","context":"BUYER,SELLER","taxonomies":["Policies","Rules and policies for buyers","Buying practices policy"],"anchors":[{"id":"section1","desc":"Abusive buyer policy overview"},{"id":"section2","desc":"Behaviours we don't allow"},{"id":"section3","desc":"Additional information"},{"id":"section4","desc":"Why does eBay have this policy?"}]},"ebayHomeUrl":"https://www.ebay.co.uk","breadcrumbUrl":"/help/policies","back":{"back_l1_url":"/help/policies","back_l2_url":"/help/policies/rules-policies-buyers"},"item_picker_req":{"siteId":3,"segmentId":19997,"topicId":"4374","itemPerPage":12,"af":2,"vTopicId":"4374"},"login":false,"isMobile":false,"disablePayTwoArticles":false,"enableSearchSnippet":true,"displayAppealCaseIP":true,"platformEnum":0,"blockGuestChat":true,"chatSkipSignIn":false,"llmData":null,"multiAccountLoginCheck":null,"tokenResult":{"show_item_picker":false,"show_super_item_picker":false,"show_tokens":false,"show_super_ip_exp":false}},"btnTxt":"Opt out"},{"f":1}],["s0-0-54-3-cusr-serv-feedback-inline",3,{"isPC":true,"contextId":"6d588680-3a7d-43b0-8d06-5efc995836af%3A1936b90dbec","csrf_token":"01000a00000050f36731d3b1963b27a68fb59ed65b25d877367c22e76447cbe7d8fa38bfb0b01aca3b355fe9cad21e69a4ac16bc6f6fb85e090e9e0cf2f2120be9bd639840ddf2872614bd89112285910089c907f76358"},{"f":1}],["s0-0-54-3-62",4,{"topicId":"4374","pageName":"ARTICLE","isPC":true,"article":"true","from":"article","EnableSearchInArticle":true,"login":false,"signInPageUrl":"https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&UsingSSL=1&siteid=3&co_partnerId=2&pageType=2493094&ru=https%3A%2F%2Fwww.ebay.co.uk%2Fhelp%2Fpolicies%2Frules-policies-buyers%2Fbuying-practices-policy%3Fid%3D4374","blockGuestChat":true,"chatSkipSignIn":false,"llmData":null,"multiAccountLoginCtx":null},{"e":[["aJaxEventListener","updatePagePosition",false]],"f":1,"p":"s0-0-54-3"}],["s0-0-54-3-62-0",5,{"isPC":true,"isHomeInfo":false,"enableWelcomeBanner":true},{"f":1}]],"t":["/ocsnode$24.11.04_RELEASE/src/ui-modules/common/cs-header/index.marko","/@ebay/ebayui-core$14.4.1/dist/components/ebay-breadcrumbs/index.marko","/ocsnode$24.11.04_RELEASE/src/ui-modules/desktop/article/index.marko","/ocsnode$24.11.04_RELEASE/src/ui-modules/common/cusr-serv-feedback-inline/index.marko","/ocsnode$24.11.04_RELEASE/src/ui-modules/common/cusr-serv-contact/index.marko","/ocsnode$24.11.04_RELEASE/src/ui-modules/common/cusr-serv-notification/index.marko"]},"$$":[{"l":["w",1,2,"items",0,"renderBody"],"r":{"type":"NOOP"}},{"l":["w",1,2,"items",1,"renderBody"],"r":{"type":"NOOP"}},{"l":["w",1,2,"items",2,"renderBody"],"r":{"type":"NOOP"}},{"l":["w",3,2,"article"],"r":["w",2,2,"data","article"]},{"l":["w",4,2,"itemContactConfig"],"r":["w",2,2,"data","itemContactConfig"]},{"l":["w",4,2,"agCrossBorderTradeConfig"],"r":["w",2,2,"data","agCrossBorderTradeConfig"]}]})</script></body></html><script type="text/javascript">(function(scope){var CosHeaders={"X_EBAY_C_TRACKING":"guid=6b90dba61930ab116791df58ffebbcf2,pageid=2493094,cobrandId=0","X_EBAY_C_ENDUSERCTX":"clientId=urn%3Aebay-marketplace-consumerid%3Acd81f13b-f9a6-4393-9f9e-233bbb10f370,userAgentAccept=*%2F*,userAgentAcceptEncoding=identity,userAgent=Mozilla%2F4.0%20(compatible%3B%20MSIE%207.0%3B%20Windows%20NT%206.0%3B%20SLCC1%3B%20.NET%20CLR%202.0.50727%3B%20.NET%20CLR%203.0.04506%3B%20.NET%20CLR%203.5.21022%3B%20.NET%20CLR%201.0.3705%3B%20.NET%20CLR%201.1.4322),uri=%2Fhelp%2Fpolicies%2Frules-policies-buyers%2Fbuying-practices-policy,applicationURL=https%3A%2F%2Fwww.ebay.co.uk%2Fhelp%2Fpolicies%2Frules-policies-buyers%2Fbuying-practices-policy%3Fid%3D4374,xff=8.222.208.146%2C23.53.33.156%2C10.220.151.35%2C10.171.55.251,isPiggybacked=false,expectSecureURL=true,physicalLocation=country%3DGB,contextualLocation=country%3DUS,origClientId=urn%3Aebay-marketplace-consumerid%3Acd81f13b-f9a6-4393-9f9e-233bbb10f370"};scope.cosHeadersInfo={getCosHeaders:function(){return CosHeaders;},getTrackingHeaders:function(){return CosHeaders.X_EBAY_C_TRACKING;},getEndUserContext:function(){return CosHeaders.X_EBAY_C_ENDUSERCTX;}};})(window)</script>