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Overview of Egovernment Adoption and Implementation in Ghana
<?xml version="1.0" encoding="UTF-8"?> <article key="pdf/10003316" mdate="2015-11-01 00:00:00"> <author>Isaac Kofi Mensah</author> <title>Overview of Egovernment Adoption and Implementation in Ghana</title> <pages>61 - 72</pages> <year>2016</year> <volume>10</volume> <number>1</number> <journal>International Journal of Economics and Management Engineering</journal> <ee>https://publications.waset.org/pdf/10003316</ee> <url>https://publications.waset.org/vol/109</url> <publisher>World Academy of Science, Engineering and Technology</publisher> <abstract>Egovernment has been adopted and used by many governmentscountries around the world including Ghana to provide citizens and businesses with more accurate, realtime, and high quality services and information. The objective of this paper is to present an overview of the Government of Ghana&amp;rsquo;s (GoG) adoption and implement of egovernment and its usage by the Ministries, Departments and its agencies (MDAs) as well as other public sector institutions to deliver efficient public service to the general public i.e. citizens, business etc. Government implementation of egovernment focused on facilitating effective delivery of government service to the public and ultimately to provide efficient governmentwide electronic means of sharing information and knowledge through a network infrastructure developed to connect all major towns and cities, Ministries, Departments and Agencies and other public sector organizations in Ghana. One aim for the Government of Ghana use of ICT in public administration is to improve productivity in government administration and service by facilitating exchange of information to enable better interaction and coordination of work among MDAs, citizens and private businesses. The study was prepared using secondary sources of data from government policy documents, national and international published reports, journal articles, and web sources. This study indicates that through the egovernment initiative, currently citizens and businesses can access and pay for services such as renewal of driving license, business registration, payment of taxes, acquisition of marriage and birth certificates as well as application for passport through the GoG electronic service (eservice) and electronic payment (epay) portal. Further, this study shows that there is enormous commitment from GoG to adopt and implement egovernment as a tool not only to transform the business of government but also to bring efficiency in public services delivered by the MDAs. To ascertain this, a further study need to be carried out to determine if the use of egovernment has brought about the anticipated improvements and efficiency in service delivery of MDAs and other state institutions in Ghana. </abstract> <index>Open Science Index 109, 2016</index> </article>