About WebChat Counselling

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</div> </header> <div class="main-container container-fluid about-us-page about-khl"> <div class="row"> <section> <div class="region region-content"> <section id="block-system-main" class="block block-system clearfix"> <article id="node-2069" class="node node-page clearfix"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #137870;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="mtop10 mbottom10 container"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 p20"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font-white text-center"> <div class="body"> <p>Have you used Kids Helpline? We want to hear about your experience! <a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://survey.alchemer.com/s3/7779423/KHLwebsite" target="_blank"><span style="color:#00FFFF;">Take the survey now ></span></a></p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section2 container" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-sm-4 leftContainer ptop60"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class="p20"> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/GetHelp-Message.png" alt="Laptop with a WebChat conversation" title="Laptop with a WebChat conversation"> </div> </div> </div> </div> <div class="col-xs-12 col-sm-7 rightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--36"> <div class="body"> <h1>WebChat Counselling</h1> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font--24 font--pink line-height--26"> <div class="body"> <h4>Open 24/7 - 365 days</h4> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="mtop20 mbottom20"> <div class="body"> <p>If you can't get to a phone or prefer to chat online, you can connect one-on-one with a Kids Helpline counsellor through WebChat (typing with a counsellor)!</p> <ul> <li><u><a href="https://kidshelpline-com-au.translate.goog/get-help/webchat-counselling/?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB#wait">About waiting times</a></u></li> <li><a href="https://kidshelpline-com-au.translate.goog/fun?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank"><u>Stuff to do while you wait - fun/distractions</u></a></li> <li><a href="https://kidshelpline-com-au.translate.goog/teens/issues/coping-strategies-told-you?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank"><u>Stuff to do while you wait - coping strategies</u></a></li> <li><u><a href="https://kidshelpline-com-au.translate.goog/get-help/webchat-counselling/?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB#like">What's WebChat like?</a></u></li> <li><a href="https://kidshelpline-com-au.translate.goog/get-help/webchat-counselling/?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB#info"><u>More info</u></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="ptop40 pbottom20 text-center"> <div class="body"> <p>WebChat counselling is only available in Australia.<br> To find a service in your country, check out <a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://childhelplineinternational.org/helplines/">Child Helpline International</a>.</p> </div> </div> </div> <div class="bdl bdl-callout" style="background-color: #b3d235"> <div class="font-white container-fluid"> <p style="font-size: 30px"><strong>Have an Emergency?</strong></p> <p>If you or a friend are hurt, call <strong><a href="tel://000?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB">000</a></strong> NOW!</p> </div> <div class="arrow" style="background-color: #b3d235"></div> </div> <div class="bdl-wrapper"><a name="wait"></a> <div class="container ptop60 pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-7 col-sm-7 col-xsm-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--pink"> <div class="body"> <h2><a id="wait" name="wait"></a>Waiting times...</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>Because a lot of young people use WebChat counselling, there is often a wait before a counsellor is available.</p> <p>In the evenings, this can be up to 40 - 50 minutes. If you are happy to wait, that's totally cool. Log in and you can spend the time looking through the rest of our website and we'll let you know when a counsellor is ready.</p> <p>Otherwise you can give us a call on <a href="tel://1800551800?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB"><strong>1800 55 1800</strong></a> or try again at another time of the day when it might not be so busy. It’s entirely up to you!</p> </div> </div> </div> </div> </div> <div class="col-md-5 col-sm-5 col-xsm-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Call-Hand-2023.png" alt="WebChat conversation on a mobile phone" title="WebChat conversation on a mobile phone"> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="info"></a> <div class="container ptop60 pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container ptop60 pbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--bold font--36 text-center"> <div class="body"> <p><a id="info" name="info"></a>How does WebChat counselling work?</p> </div> </div> </div>  <div class="bdl bdl-tile"> <div class="mtop20 "> <div class="tile col-xs-12 col-sm-4 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Webchat_0.png)"></div> <div class="content"> <div class="tile-title"> Read About WebChat </div> <div class="tile-desc"> <p>When you start you’ll get some information about confidentiality, <a href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank">privacy </a>and our <a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Duty%2520of%2520Care%2520Position%2520Statement.PDF" target="_blank">Duty of Care</a>. You can also check out our <a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Privacy%2520Policy%2520%2528Easy%2520Read%2520Version%2529%2520-%2520bms.PDF" target="_blank">privacy policy</a> and <a href="https://kidshelpline-com-au.translate.goog/about/faqs?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank">FAQ section</a> for more info.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-4 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/WebChat-Computer-2023.png)"></div> <div class="content"> <div class="tile-title"> Login & Relax </div> <div class="tile-desc"> <p>When you login you’ll be asked to fill out a short questionnaire. This helps us understand how best to help you. You’ll then go into our queue where you may have to wait, depending on how busy it is.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-4 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Webchat%202.png)"></div> <div class="content"> <div class="tile-title"> Chat With A Counsellor </div> <div class="tile-desc"> <p>You’ll then be connected to one of our counsellors who’ll look over your questionnaire responses and begin the counselling session.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section4 container-fluid pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container text-center ptop60"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <h2>Some more facts about WebChat counselling...</h2> </div> </div> </div>  <div class="bdl bdl-tile"> <div class=" "> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Artboard%202_0.png)"></div> <div class="content"> <div class="tile-desc"> <p>You can choose the gender of the counsellor you chat to.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Artboard%203_0.png)"></div> <div class="content"> <div class="tile-desc"> <p>WebChat is always open. 7 days a week, 24 hours a day, 365 days a year.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/Artboard%204_0.png)"></div> <div class="content"> <div class="tile-desc"> <p>It's <a href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank">private </a>and confidential. You can learn more in our <strong><a href="https://kidshelpline-com-au.translate.goog/about/faqs?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank">FAQs </a></strong>about it!</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/3%20%283%29_0.png)"></div> <div class="content"> <div class="tile-desc"> <p>You’ll be treated with respect – there is no judgement here.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/3-BACKGROUND1%29_0.png)"></div> <div class="content"> <div class="tile-desc"> <p>We'll get you to fill out a questionnaire to help us understand your situation.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/GetHelp-Call.png)"></div> <div class="content"> <div class="tile-desc"> <p>You can still call us to talk, even if you've started a WebChat before.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/%285%29.png)"></div> <div class="content"> <div class="tile-desc"> <p>You can chat to the same counsellor when you start another WebChat.</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-md-3 col-sm-6 col-xsm-6"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/1%20KHL%20%289%29.png)"></div> <div class="content"> <div class="tile-desc"> <p>It's FREE to talk to a counsellor, all you need is Internet access!</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="connect"></a> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container pbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--bold font--36 text-center ptop60"> <div class="body"> <h2><a id="connect" name="connect"></a>Let's start talking!</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font--24 font--pink line-height--26 text-center"> <div class="body"> <p><a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://apps.yourtown.com.au/apps/webcounselling/live/chat/">Start a WebChat with us</a></p> </div> </div> </div>  <div class="bdl-image"> <div class="ptop20"> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Webchat%203_0.png" alt="Teen talking to a Kids Helpline counsellor" title="Teen talking to a Kids Helpline counsellor"> </div> </div>  <div class="bdl bdl-buttons"> <div class="text-center"> <div class="field-collection-container clearfix">  <a class="btn btn_primary " href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://apps.yourtown.com.au/apps/webcounselling/live/chat/" target="_blank"> Connect Now </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="fun"></a> <div class="p20" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #0a8d8b;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-8 text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font-white"> <div class="body"> <h3><a id="fun" name="fun"></a>Waiting on WebChat and looking for something to do while you wait?</h3> <p>Check out some coping strategies that might help. Or, if you're looking for a distraction, take a quiz, watch videos or play games on our fun page.</p> </div> </div> </div> </div> </div> <div class="col-md-2"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  <a class="btn btn_transparent--white " href="https://kidshelpline-com-au.translate.goog/teens/issues/coping-strategies-told-you?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank"> Coping </a> </div> </div> </div> </div> </div> <div class="col-md-2"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  <a class="btn btn_transparent--white " href="https://kidshelpline-com-au.translate.goog/fun?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank"> Fun stuff </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="like"></a> <div class="text-center" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #b3d235;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="col-md-12 col-xs-12 mtop40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="p20"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font-dark_blue"> <div class="body"> <h2><a id="like" name="like"></a>Wondering what WebChat is like?</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>Real life teens test out Kids Helpline WebChat counselling for the very first time and share their honest thoughts – completely unscripted and unrehearsed! Check out these behind-the-scenes videos to learn more.</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 col-xs-12 mbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-iframe"> <div class="col-md-4 p20 youtube"><iframe src="https://www.youtube.com/embed/BCcyG9c06Ww" height="400" width="100%" frameborder="no"></iframe> </div> </div>  <div class="bdl bdl-iframe"> <div class="col-md-4 p20 youtube"><iframe src="https://www.youtube.com/embed/vUeK_-LA4Jg?t=3s" height="400" width="100%" frameborder="no"></iframe> </div> </div>  <div class="bdl bdl-iframe"> <div class="col-md-4 p20 youtube"><iframe src="https://www.youtube.com/embed/EUv4UKb8zyI?t=63s" height="400" width="100%" frameborder="no"></iframe> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </article> </section> </div> </section> </div> </div> <div class="drp-tab container"> </div> <footer class="footer container-fluid"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-7 footer-left"> <div class="footerWrapper"> <p>© Kids Helpline 2024. Kids Helpline is a service of <a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=http://www.yourtown.com.au" target="_blank">yourtown.</a> ABN 11 102 379 386</p> <p class="internalLinks"><a class="mright10" href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB">About</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/about/contact-us?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB">Contact Us</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB">Privacy</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/feedback?_x_tr_sl=en&_x_tr_tl=zh-CN&_x_tr_hl=en-GB" target="_blank">Feedback</a></p> </div> </div> <div class="col-xs-12 col-sm-5 footer-right"><span class="mright10">Follow us:</span> <a href="https://translate.google.com/website?sl=en&tl=zh-CN&hl=en-GB&u=https://www.facebook.com/kidshelpline" 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