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Unfortunately we can't reply to everyone!&nbsp;&nbsp;If you actually require support please visit the <a href="/web/20130524200533/http://statcounter.com/support/">support section</a>.</p><div><label for="email">Your email address:</label><input type="text" name="email" class="large" style="width: 18em;"><br><br><input type="hidden" name="page_url" value="/support/"><input type="hidden" name="name" value="(user not logged in)"><input type="hidden" name="feedback_username" value="none"><input type="hidden" name="user_id" value="none"><input type="text" name="user_company" class="user_company" autocomplete="off"><textarea name="feedback" class="feedback-textarea" rows="60" cols="15"></textarea></div><p style="clear: both;"><button class="submit-feedback" type="button"><div class="tick"></div>&nbsp;&nbsp;Submit</button></p></form><div class="feedback-thanks"><div class="message no-remove success"><div class="remove"></div><h2>Thank You.</h2>Thank you for your feedback!<br><br>All feedback is read by the StatCounter management and developers to improve the service. Unfortunately we can't reply to everyone!&nbsp;&nbsp;If you actually require support please visit the <a href="/web/20130524200533/http://statcounter.com/support/">support section</a>.<p style="clear: both;"><button class="modal-close" type="button"><div class="tick"></div>&nbsp;&nbsp;Done</button></p></div></div></div><div id="filter-feedback-dialog" class="curved feedback-dialog no-print"><a href="#" class="icon close-icon modal-close close-button">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</a><form action="/web/20130524200533/http://statcounter.com/feedback/" id="filter-feedback-form" class="feedback-form"><h2>Feedback on Filters</h2><input type="hidden" name="feedback_type" value="Filter">Let us know what you think of the new filter feature, and what new filters you'd like to see on this page!<div><label for="email">Your email address:</label><input type="text" name="email" class="large" style="width: 18em;"><br><br><input type="hidden" name="page_url" value="/support/"><input type="hidden" name="name" value="(user not logged in)"><input type="hidden" name="feedback_username" value="none"><input type="hidden" name="user_id" value="none"><input type="text" name="user_company" class="user_company" autocomplete="off"><textarea name="feedback" class="feedback-textarea" rows="60" cols="15"></textarea></div><p style="clear: both;"><button class="submit-feedback" type="button"><div class="tick"></div>&nbsp;&nbsp;Submit</button></p></form><div class="feedback-thanks"><div class="message no-remove success"><div class="remove"></div><h2>Thank You.</h2>Thank you for your feedback!<p style="clear: both;"><button class="modal-close" type="button"><div class="tick"></div>&nbsp;&nbsp;Done</button></p></div></div></div><div id="cookie-info"><a href="/web/20130524200533/http://statcounter.com/about/cookies/"></a></div><div id="masthead"><iframe class="top-banner" src="/web/20130524200533if_/http://statcounter.com/frame/?top" width="728" height="94" border="0"></iframe><div id="logo-push" style="margin-right:-290px"><div class="nav-tabs"><ul><li><span class="l"></span><a href="/web/20130524200533/http://statcounter.com/">Home</a></li><li><span class="l"></span><a href="/web/20130524200533/http://statcounter.com/sign-up/">Sign Up</a></li><li class="current"><span class="l"></span><span class="cur">Support</span></li><li><span class="l"></span><a href="/web/20130524200533/http://statcounter.com/about/">About</a></li></ul></div></div><a href="/web/20130524200533/http://statcounter.com/"><img id="logo" src="https://web.archive.org/web/20130524200533im_/http://www-beta.statcounter.com/images/statcounter-logo.png" alt="StatCounter" width="290" height="47"></a><div id="nav" class="nav-tabs"><ul><li id="home"><span class="l"></span><a href="/web/20130524200533/http://statcounter.com/">Home</a></li><li id="sign-up"><span class="l"></span><a href="/web/20130524200533/http://statcounter.com/sign-up/">Sign Up</a></li><li class="current"><span class="l"></span><span class="cur">Support</span></li><li id="about"><span class="l"></span><a href="/web/20130524200533/http://statcounter.com/about/">About</a></li></ul></div></div><div id="menu"><div class="outer"><div class="inner"> <ul id="subnav"> <li class="current" id="current-submenu">Support</li> <li><a href="/web/20130524200533/http://statcounter.com/install-guides/">Install Guides</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/">Knowledge Base</a></li> <li><a href="/web/20130524200533/http://statcounter.com/about/contact/">Contact Us</a></li> <li><a href="https://web.archive.org/web/20130524200533/http://forum.statcounter.com/vb/index.php" class="external">Forum</a></li> <li><a href="https://web.archive.org/web/20130524200533/http://blog.statcounter.com/" class="external">Blog</a></li><li id="language-dropdown-container"><a href="#" id="language-switcher">English</a><div id="language-dropdown"><a href="https://web.archive.org/web/20130524200533/http://hu.statcounter.com/support/" class="set-language" title="Magyar - Hungarian">Magyar (73%)</a><a href="https://web.archive.org/web/20130524200533/http://ca.statcounter.com/support/" class="set-language" title="català, valencià - Catalan; Valencian">català (72%)</a><a href="https://web.archive.org/web/20130524200533/http://fi.statcounter.com/support/" class="set-language" title="suomi, suomen kieli - Finnish">suomi (50%)</a><a href="https://web.archive.org/web/20130524200533/http://nl.statcounter.com/support/" class="set-language" title="Nederlands, Vlaams - Dutch; Flemish">Nederlands (48%)</a><a href="https://web.archive.org/web/20130524200533/http://fr.statcounter.com/support/" class="set-language" title="français, langue française - French">français (39%)</a><a href="https://web.archive.org/web/20130524200533/http://ro.statcounter.com/support/" class="set-language" title="limba română, limba moldovenească - Romanian">limba română (31%)</a><a href="https://web.archive.org/web/20130524200533/http://nb.statcounter.com/support/" class="set-language" title="Norsk bokmål - Norwegian Bokmal">Norsk bokmål (30%)</a><a href="https://web.archive.org/web/20130524200533/http://es.statcounter.com/support/" class="set-language" title="español, castellano - Spanish; Castilian">español (30%)</a><a href="https://web.archive.org/web/20130524200533/http://pt.statcounter.com/support/" class="set-language" title="português - Portuguese">português (22%)</a><a href="https://web.archive.org/web/20130524200533/http://af.statcounter.com/support/" class="set-language" title="Afrikaans - Afrikaans">Afrikaans (19%)</a><a href="https://web.archive.org/web/20130524200533/http://zh_tw.statcounter.com/support/" class="set-language" title="Chinese (Taiwan) - Chinese (Taiwan)">Chinese (Taiwan) (16%)</a><a href="https://web.archive.org/web/20130524200533/http://tr.statcounter.com/support/" class="set-language" title="Türkçe - Turkish">Türkçe (16%)</a><a href="https://web.archive.org/web/20130524200533/http://ru.statcounter.com/support/" class="set-language" title="русский язык - Russian">русский язык (14%)</a><a href="https://web.archive.org/web/20130524200533/http://th.statcounter.com/support/" class="set-language" title="ไทย - Thai">ไทย (13%)</a><a href="https://web.archive.org/web/20130524200533/http://ml.statcounter.com/support/" class="set-language" title="മലയാളം - Malayalam">മലയാളം (12%)</a><a href="https://web.archive.org/web/20130524200533/http://de.statcounter.com/support/" class="set-language" title="Deutsch - German">Deutsch (12%)</a><a href="https://web.archive.org/web/20130524200533/http://it.statcounter.com/support/" class="set-language" title="italiano - Italian">italiano (12%)</a><a href="https://web.archive.org/web/20130524200533/http://cs.statcounter.com/support/" class="set-language" title="čeština, český jazyk - Czech">čeština (11%)</a><a href="https://web.archive.org/web/20130524200533/http://sr.statcounter.com/support/" class="set-language" title="српски језик - Serbian">српски језик (10%)</a><a href="https://web.archive.org/web/20130524200533/http://pt_br.statcounter.com/support/" class="set-language" title="Portuguese (Brazil) - Portuguese (Brazil)">Portuguese (Brazil) (5%)</a><a href="https://web.archive.org/web/20130524200533/http://gl.statcounter.com/support/" class="set-language" title="galego - Galician">galego (4%)</a><a href="https://web.archive.org/web/20130524200533/http://hi.statcounter.com/support/" class="set-language" title="हिन्दी, हिंदी - Hindi">हिन्दी (2%)</a></div></li> </ul> </div></div></div> <div id="content"> <div id="content-outer"> <div id="content-container"><div id="main-col"><div id="main-col-inner"><div id="stats-wrapper"><h1>Welcome to StatCounter Support!</h1><div class="section vflex-at-top"><div id="vflex-box"><h2>Search Knowledge Base<a class="header-right external" href="https://web.archive.org/web/20130524200533/http://forum.statcounter.com/vb/search.php" onclick="this.href += '?query=' + document.getElementById('search_text').value;">Forum Search</a></h2><form method="get" class="inline-form" action="/web/20130524200533/http://statcounter.com/support/knowledge-base/"><input type="text" name="search_text" id="search_text" size="65" value="" maxlength="65" class="textbox input"> <input type="hidden" name="search_category" value="0"><button type="submit" class="no-image">Search</button></form><div id="vflex-box-foot"></div></div><div class="right-column support-sidebar"> <h2>Support Resources</h2><ol><li class="h3-li"><h3>Knowledge Base</h3> <ul class="two-column"> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Billing">Billing</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Bugs">Bugs</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Configuration">Configuration</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Forum">Forum</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=General">General</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Installation">Installation</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=New Features">New Features</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Statistics">Statistics</a></li> <li><a href="/web/20130524200533/http://statcounter.com/support/knowledge-base/?filter=Upgrade">Upgrade</a></li> </ul> </li> <li class="h3-li"><h3>User Forums</h3> <p><a href="https://web.archive.org/web/20130524200533/http://forum.statcounter.com/vb/index.php">Browse</a>, ask a question or <a href="https://web.archive.org/web/20130524200533/http://forum.statcounter.com/vb/search.php">search</a> forum messages.</p> </li> </div><h3 style="clear:left; padding-top: 1.4em;">Knowledge Base &amp; Forums</h3> <p>Answers to a lot of questions we receive have been answered before. 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