Intercom Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Intercom Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2020/02/intercom-logo1.png" class="attachment- size-" alt="Intercom" srcset="https://s.financesonline.com/uploads/2020/02/intercom-logo1.png 440w, https://s.financesonline.com/uploads/2020/02/intercom-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2020/02/intercom-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2020/02/intercom-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2020/02/intercom-logo1-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">8.9</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">96%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">5/5 <a id="enable-user-review-tab" href="#user-review">(19 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">5/5 <a id="enable-user-review-tab" href="#user-review">(19 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="13463" data-main-term="74" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/intercom/">INTERCOM ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Intercom?</a></li> <li><a href="#benefits">Intercom benefits</a></li> <li><a href="#features">Overview of Intercom features</a></li> <li><a href="#pricing">Intercom pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Intercom" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2015/04/intercom-300x155.png 300w, https://s.financesonline.com/uploads/2015/04/intercom-232x120.png 232w, https://s.financesonline.com/uploads/2015/04/intercom-93x48.png 93w, https://s.financesonline.com/uploads/2015/04/intercom-280x145.png 280w, https://s.financesonline.com/uploads/2015/04/intercom.png 500w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="13463"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Intercom?</h3> </div> <p>Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.</p> <p>The solution offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing and support teams to better connect and communicate with customers and help your business grow faster. Utilizing features for live chat for sales, customer engagement, and customer support, you can capture, qualify, and nurture leads to convert prospects into customers; send targeted messages to onboard users, make announcements, and re-engage people; and solve customer problems faster with an integrated help desk and public knowledge base.</p> <p>Intercom’s live database of customers is constantly updated. The software offers features to get feedback from your users, and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices. You can track customer data and events, and see who your customers/users are and what actions they do or don’t do. You can even segment your users by the actions they take and create live segments based on them. It provides you the intelligence and data you need to acquire and engage customers more effectively and efficiently.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Intercom Benefits</h3> </div> <p><strong>Capture more leads</strong></p> <p>You can instantly engage your best leads with targeted messages instead of forms. The software helps qualify leads for you, routing the right ones to the right sales person while keeping Salesforce in sync. This allows you to convert leads faster and connect your sales team to the best leads and chat or engage them in real-time.</p> <p><strong>Live segments and filters</strong></p> <p>View and get notified about client status updates, such as new clients, active clients, and clients moving away. Create custom segments based on user attributes or events. You can get a complete picture of every customer including their activity, location, social profiles, and more. Having live information on customer behavior gives you vital insights to build targeted campaigns to your desired audiences.</p> <p><strong>Rich user and company profiles</strong></p> <p>View all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity. It helps you get much needed intelligence and data to further fine tune your campaigns and communication to improve your customer support and service.</p> <p><strong>Real-time metrics</strong></p> <p>Monitor how your campaigns are performing in real time. Access data such as click-throughs, open rates, and other desired actions so you’ll never miss out on important metrics and indicators and can quickly introduce improvements to make your campaigns more effective and meaningful.</p> <p><strong>Triggered messages</strong></p> <p>Set up behavior triggered campaigns to target select users who perform certain actions or are at specific stages, like new, active, and inactive users.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Intercom Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>A/B testing</li> <li>Audience segmentation</li> <li>Behavior triggered messages</li> <li>Conversation search</li> <li>Customer user profiles</li> <li>Email campaign creation</li> <li>In-app message/email composer</li> <li>Inbound email address</li> <li>Intercom app for iOS</li> <li>Issue resolution</li> <li>Key message grouping</li> <li>Live user data</li> <li>Message tagging</li> <li>Personalized reply templates</li> <li>Real-time performance monitoring</li> <li>Real-time updates</li> <li>Rich message composer</li> <li>Team assigning</li> <li>Team inbox</li> <li>User event tracking</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Intercom Position In Our Categories</h3> </div> <p> Because companies have distinct business wants, it is prudent that they steer clear of choosing a one-size-fits-all, ideal system. However, it is nearly futile to find such a software system even among well-known software systems. The correct thing to do would be to list the different important functions which entail inspection like critical features, budget, technical skill competence of the users, business size, etc. After which, you should do your product research fully. Read these Intercom reviews and explore the other software options in your shortlist in detail. Such detailed product research guarantee you keep away from ill-fitting apps and choose the system which includes all the benefits your business requires. </p> <p><strong>Position of Intercom in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Intercom is one of the <strong>top 20</strong> <a href="https://financesonline.com/c/customer-experience-management-software/">Customer Experience Management Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Intercom is one of the <strong>20</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Intercom is one of the <strong>top 20</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>If you are interested in Intercom it could also be sensible to check out other subcategories of Customer Support Software collected in our base of SaaS software reviews.</p><p>There are well-liked and widely used solutions in each software group. But are they automatically the best fit for your company’s unique requirements? A popular software solution may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few Intercom Customer Support Software reviews and consider the elements that you want in the software such as the fees, main functionality, available integrations etc. Then, select a few solutions that fit your wants. Check out the free trials of these products, read online comments, get information from the seller, and do your research meticulously. This profound homework is certain to assist you find the finest software application for your company’s specific needs.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Intercom Cost?</h3> </div> <p><strong>Intercom Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Respond</span> <p>$53/month</p> </div> <div class="review-page__table__row"> <span>Engage</span> <p>$53/month</p> </div> <div class="review-page__table__row"> <span>Educate</span> <p>$49/month</p> </div> <div class="review-page__table__row"> <span>Live Chat for Sales</span> <p>$106/month</p> </div> <div class="review-page__table__row"> <span>Customer Engagement</span> <p>$53 /month</p> </div> <div class="review-page__table__row"> <span>Customer Support</span> <p>$102 /month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Intercom pricing details?</h3> </div> <p><strong>Intercom Pricing Plans:</strong></p> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Respond</span> <p>$53/month</p> </div> <div class="review-page__table__row"> <span>Engage</span> <p>$53/month</p> </div> <div class="review-page__table__row"> <span>Educate</span> <p>$49/month</p> </div> <div class="review-page__table__row"> <span>Live Chat for Sales</span> <p>$106/month</p> </div> <div class="review-page__table__row"> <span>Customer Engagement</span> <p>$53 /month</p> </div> <div class="review-page__table__row"> <span>Customer Support</span> <p>$102 /month</p> </div> </div> <p>A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:</p> <ul> <li><strong>Respond:</strong> from $53/month – Manage conversations with leads and customers at scale.</li> <li><strong>Engage:</strong> from $53/month – Send targeted messages to the right people at the right time.</li> <li><strong>Educate:</strong> $49/month flat rate – Create, organize and publish help articles</li> <li><strong>Live Chat for Sales</strong> (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.</li> <li><strong>Customer Engagement</strong> (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.</li> <li><strong>Customer Support</strong> (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 243 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 10 </span> </div> </div> <p> <p>We realize that when you make a decision to buy a Customer Support Software it’s vital not only to learn how professionals score it in their reviews, but also to discover if the actual users and businesses that purchased these solutions are indeed content with the product. Because of that need we’ve designer our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and Intercom reviews across a broad range of social media sites. The information is then featured in an easy to digest way revealing how many users had positive and negative experience with Intercom. With that information at your disposal you should be equipped to make an informed purchasing choice that you won’t regret.</p> </p> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li> </ul> <p>Deployment</p> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Medium Business</li><li>Freelancers</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li><span></span>live support</li><li><span></span>training</li><li><span></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Intercom?</h3> </div> <p>Intercom offers an API and integrates with the following applications:</p> <ul> <li>Salesforce</li> <li>Segment</li> <li>Slack</li> <li>Github</li> <li>Facebook</li> <li>Twitter</li> <li>Clearbit Reveal</li> <li>WordPress</li> <li>Stripe</li> <li>Zapier</li> <li>Hipchat</li> <li>Zendesk</li> <li>Mixpanel</li> <li>Mailchimp</li> <li>Marketo</li> <li>Trello</li> <li>ChargeDesk</li> <li>FullStory</li> <li>Shopify</li> <li>Statbot</li> <li>SatisMeter</li> <li>AirCall</li> <li>AskNicely</li> <li>ProductBoard</li> <li>Wootric</li> <li>AddCharts</li> <li>Hull</li> <li>Landingi</li> <li>Nomnom</li> <li>Privy</li> <li>Front</li> <li>Tray.io</li> <li>Microsoft Teams</li> <li>Adespresso</li> <li>GeckoBoard</li> <li>Meya</li> <li>Notion<br /> PieSync</li> <li>StamPlay</li> <li>DataHero</li> <li>Chameleon<br /> JustCall</li> <li>Toky</li> <li>Leadsbridge</li> <li>Automate.io</li> <li>Blendo</li> <li>Smartlook</li> <li>SalesSeek</li> <li>Insycle</li> <li>CloudApp</li> <li>Upscope</li> <li>Droplr</li> <li>Fivetran</li> <li>Median<br /> Jira</li> <li>Stitch</li> <li>DriftRock</li> <li>Grow</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Intercom User Reviews</h3></div> <p class="mb-hide">Intercom average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">5/5 <span id="ur-scroll">(19 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tammy" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Tammy</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> I love how this tool offers you a line to directly interact with you end user. This makes it even more possible even if the user is located internationally.</p> <p><strong>CONS:</strong> I noticed Intercom has a tendency to make changes. But then again, it's a product in development. So this is expected for an evolving tool that gets better over time.</p> </div> <div class="review-meta"> <p>Reviewed 4 years ago</p> <a href="/p/intercom/a-product-that-has-been-helpful-for-me-the-whole-time-32728/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Eduardo" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Eduardo</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> This tool makes it a lot simpler to interact with users in real-time. Going past e-mail triggers and simply having the ability to engage directly with users within the app is valuable. This led to an increase in revenuw, reduced churn, and enhanced customer satisfaction.</p> <p><strong>CONS:</strong> Events included through REST api doesn't trigger immediate actions. Instead, it puts them to a queue unless a log in is done by a client, which then leads to an action. This can be a problem since payment won't lead to any action until late. Also, the tool won't do any reporting or triggering or segmenting according to an even context. It would be an improvement if an event value is triggered instad of making multiple events.</p> </div> <div class="review-meta"> <p>Reviewed 7 years ago</p> <a href="/p/intercom/a-recommended-tool-for-saas-with-some-downsides-33558/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 19 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="13463" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helpful features, but the user interface is a bit confusing</p> <a href="/p/intercom/helpful-features-but-the-user-interface-is-a-bit-confusing-49745/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lowell" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lowell</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We use Intercom to send out targeted messages to our customers and we also get useful insights on them.</p> <p><strong>CONS:</strong> I find the user interface cluttered and invasive for our users. The app takes up too much screen space. We have received suggestions to use Intercom for chat purposes, but it takes up too much screen space to be helpful for customer support chats.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49745"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49745"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Robust tool to communicate with your users</p> <a href="/p/intercom/robust-tool-to-communicate-with-your-users-49740/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Juan" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Juan</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Consumer Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Intercom Events is an important feature for us because we run multiple campaigns based on visitor behavior on our website. We would have found it difficult to implement the functionality on our own, but Events has made it much easier for us. This is thanks to the reliable Ruby gem that the app uses. Finally, the filtering features help a lot to get the best results from our data.</p> <p><strong>CONS:</strong> I have come across a few issues. First, the UI separates events from regular data in an untidy manner. This could be made cleaner. The second issue is both the Intercom JavaScript for live messaging and the Ruby gem send info back to the system. I wish they both work harmoniously. We have stopped using the live messaging feature so that Intercom gets updated info. Finally, the website can be a bit slow at times.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49740"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49740"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (19)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The system is a bit buggy</p> <a href="/p/intercom/the-system-is-a-bit-buggy-49747/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Bill" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bill</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer Software</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love that it is easy and straightforward to import users and to create segments based on various attributes.</p> <p><strong>CONS:</strong> The interface is clunky and slow. There are a few peculiar requirements about how the app shows data. For example, it won’t show companies unless there is a user from that company assigned to them. This is peculiar because you can create users and companies independently, and users can belong to multiple companies. The API documentation is poor and needs to be improved. In my opinion, the app needs to be improved a lot to make it more developer friendly.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49747"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49747"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Best of breed application</p> <a href="/p/intercom/best-of-breed-application-2-49738/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lindsey" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lindsey</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 12.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Management Consulting </span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system. The app has helped us to reduce churn, and boost revenue and customer satisfaction.</p> <p><strong>CONS:</strong> If you add events via the REST API, they don’t trigger actions immediately. The events are added to a queue and the client has to log in to trigger an action. This causes problems as events like payments don’t trigger immediate actions. The vendor should make this instant. Another glitch is the app doesn’t allow triggering/segmenting/reporting based on events. Instead of needing to create multiple events, it’d be great if actions were triggered based on the triggering of certain event values.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49738"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49738"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Every SaaS business should have this!</p> <a href="/p/intercom/every-saas-business-should-have-this-37203/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Israel" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Israel</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Agency</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> This tool's automated messaging is jaw dropping. By hitting users with the right message done at the perfect time, you're able to control their experience of the app and get them to come back time and again. In-app messaging is a lot more effective through e-mail since it results to improved response.</p> <p><strong>CONS:</strong> At times I feel as if both campaigns and messages are getting more complex and bigger. This makes it nerve racking to make Intercom updates since it could break the great flow I'm having. I can't think of a better platform than this. But as of the moment, it's a minor problem.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37203"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37203"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Re-creating customer service is a significant idea to begin with.</p> <a href="/p/intercom/re-creating-customer-service-is-a-significant-idea-to-begin-with-37202/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Beverly" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Beverly</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 01.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> https</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The segment section enabled me to easily reach out and target all of my customers. Their automation section is a lot stronger thanks largely to the possibly including custom rule to the target user.</p> <p><strong>CONS:</strong> At this point in time, each product is done well. Also, I'd prefer to switch their business plan since we, as customers of Intercom, have an obligation to purchase all of their 4 modules. It would be an improvement if they can do something more of their insight-related functionality to employee.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37202"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37202"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A great tool for SaaS companies</p> <a href="/p/intercom/a-great-tool-for-saas-companies-49741/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Bob" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bob</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 27.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The in-app messaging feature is very useful for CSMs. The app helps to deliver personalized content and support and we get valuable insights about our users. Plus, the product is easy to use and delivers consistently high performance. Finally, the Intercom agents provide prompt and helpful support.</p> <p><strong>CONS:</strong> I have no major complaints as Intercom flaunts all the major features. The only minor issue is the A/B testing could be improved.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49741"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49741"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A must-have tool for SaaS companies</p> <a href="/p/intercom/a-must-have-tool-for-saas-companies-49743/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kirk" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kirk</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I am highly impressed with the messaging automation feature which helps us contact our users with effective messages at the right time. This helps us control their experience with our products so that they keep coming back for more. In-app messages are more effective than email as we get a much higher response with the former.</p> <p><strong>CONS:</strong> There is only a minor issue that I’m concerned about. As we are using Intercom for increasingly complicated campaigns and larger messaging needs, I’m hesitant to update anything in the app as I am worried I might do something wrong and break the flow.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49743"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49743"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A tool that’s never a pain and simple enough to use.</p> <a href="/p/intercom/a-tool-thats-never-a-pain-and-simple-enough-to-use-37199/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Brett" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Brett</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 11.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Administrator</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> In terms of having a customer communications platform, I noticed this product not as overwhelming and simple to utilize. Its pricing schedule helped me carry out decision according to my current and future needs. Its integration is direct to the point. When we asked for support, the team from Intercom attended to whatever it is we wanted.</p> <p><strong>CONS:</strong> It may be a tiny problem, but since I'm currently headquartered in Australia, the free webinars are usually scheduled on Pacific time (way too early in the morning for me). To counteract that, they provide a simplified follow-on-demand tutorials. This meant going through the webinars are pointless.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37199"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37199"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A product that has been helpful for me the whole time.</p> <a href="/p/intercom/a-product-that-has-been-helpful-for-me-the-whole-time-32728/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tammy" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tammy</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.04.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how this tool offers you a line to directly interact with you end user. This makes it even more possible even if the user is located internationally.</p> <p><strong>CONS:</strong> I noticed Intercom has a tendency to make changes. But then again, it's a product in development. So this is expected for an evolving tool that gets better over time.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="32728"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="32728"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A critical tool for SaaS organizations and an ideal model for startups with a high model.</p> <a href="/p/intercom/a-critical-tool-for-saas-organizations-and-an-ideal-model-for-startups-with-a-high-model-37197/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Catherine" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Catherine</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 03.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> User</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> This messaging app completely turns the tables around for CSMs. Having the abiity to carry out content and suport personally helped us link to our users and acquire useful insight. What's more, Intercom did extremely well in terms of performance. It's simply to deploy, and product support has been helpful.</p> <p><strong>CONS:</strong> In terms of functionality, it has everything there. The downside that nitpick about is making enhancements with the A/B testing so I can make it easier to send to staff of Intercom.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37197"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37197"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Intercom is well loved by Verbate.</p> <a href="/p/intercom/intercom-is-well-loved-by-verbate-37200/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Sergio" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Sergio</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.02.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Administrator</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how it's able to help me personalize and concentrate on each customer. I love how you can contact customers in real-time and get the chance to quickly share support from one team to another.</p> <p><strong>CONS:</strong> The tool's own Android app requires further functionality. At the moment, pricing is ok but I'm seeing others scale and that's starting to make question.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37200"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37200"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A critical tool to effectively communicate with customers and support.</p> <a href="/p/intercom/a-critical-tool-to-effectively-communicate-with-customers-and-support-37198/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Calvin" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Calvin</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 07.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> User</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how it makes it possible to send e-mails to a number of people simultaneously to a certain customer segment. I love their assignment functionality and the ability to make comments on any convo with customers without them being aware. Their built-in customer chat is a huge plus.</p> <p><strong>CONS:</strong> One thing this product is missing is a functional ticketing system. They appear to run a simplified ticketing system, but we later realized that this isn't a useful feature for the long term.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37198"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37198"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A recommended tool for SaaS — with some downsides.</p> <a href="/p/intercom/a-recommended-tool-for-saas-with-some-downsides-33558/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Eduardo" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Eduardo</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 03.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Management Consulting</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> This tool makes it a lot simpler to interact with users in real-time. Going past e-mail triggers and simply having the ability to engage directly with users within the app is valuable. This led to an increase in revenuw, reduced churn, and enhanced customer satisfaction.</p> <p><strong>CONS:</strong> Events included through REST api doesn't trigger immediate actions. Instead, it puts them to a queue unless a log in is done by a client, which then leads to an action. This can be a problem since payment won't lead to any action until late. Also, the tool won't do any reporting or triggering or segmenting according to an even context. It would be an improvement if an event value is triggered instad of making multiple events.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="33558"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="33558"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Intercom is indispensable for our company</p> <a href="/p/intercom/intercom-is-indispensable-for-our-company-49739/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jodi" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jodi</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 20.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> In my opinion, Intercom is indispensable for enterprise SaaS companies. We use it to offer real-time support to our customers, dispatch product updates, and monitor our usage stats. We also use the mobile app a lot to offer support on-the-go. And, we have integrated Intercom with Slack to keep our team updated.</p> <p><strong>CONS:</strong> I would appreciate if we could get dashboard views of historical usage trends. This would allow us to view historical data of visitors’ behavior on our website. I can do this through the API, but it is more difficult, and I would prefer to have this feature out of the box.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49739"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49739"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">You can learn a lot about your users</p> <a href="/p/intercom/you-can-learn-a-lot-about-your-users-49746/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jesse" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jesse</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We simply needed to set up the system properly and after that all our team members could use it easily to engage with our users. We send out targeted messages to certain categories of users, which reduces the need to spend precious time manually tracking user behavior and characteristics.</p> <p><strong>CONS:</strong> There are a few glitches. The user interface to compose a new message is hard to use. The app’s performance is also slow. To be fair, Intercom is improving this area. It took a lot of time for our developers to set up the system. The setup is one-time but needs to tweaked if we wish to track more custom events in the future.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49746"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49746"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">An ideal app for SaaS companies</p> <a href="/p/intercom/an-ideal-app-for-saas-companies-49744/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Essie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Essie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 27.12.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love the all concept. It gives me the ability to get a global view of what’s occurring in my system and personalize messages based on the information I can collect about our users.</p> <p><strong>CONS:</strong> In my opinion, the email builder interface needs improvement. I wish they had used a classic email interface as it is more efficient.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49744"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49744"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">An ideal app for nurturing trials</p> <a href="/p/intercom/an-ideal-app-for-nurturing-trials-49742/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Eric" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Eric</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 17.12.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising </span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The biggest benefit we gained from Intercom is it enables us to nurture our trials by approaching them differently, according to their usage, for example, logged in more than 10 times into our app, made a thing, new, etc.</p> <p><strong>CONS:</strong> I have no complaints at all as I like everything about Intercom.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49742"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49742"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The surpreme tool for marketing, chat, onboarding, and support.</p> <a href="/p/intercom/the-surpreme-tool-for-marketing-chat-onboarding-and-support-37201/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Percy" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Percy</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.12.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internal Consultant</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> When you've connected Intercom to your app, and you're able to transmit data to Intercom, you'll wind up building a powerful medium for marketeers. You can utilize this tool for coversion optimization, retention, customer support, and others --- just like how I was able to line out my business a few years back.</p> <p><strong>CONS:</strong> When you have more db, it stars to slow things a bit. But that's hardly any problem since I don't frequently work with this tool all day. So it's never a deal breaker.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37201"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37201"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=13463">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="13463"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Intercom Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w" /></div> <a href="/p/zendesk/" title="Zendesk" >Zendesk Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">9.7</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dvcmtldGMtY3JtLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="WORK[etc] CRM" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/WORKetc-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/WORKetc-logo2.png 186w" /></div> <a href="/p/worketc-crm/" title="WORK[etc] CRM" >WORK[etc] CRM Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Zyb250Lw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Front" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/05/Front-logo-thumbnail-1-93x48.png 93w, https://s.financesonline.com/uploads/2022/05/Front-logo-thumbnail-1.png 186w" /></div> <a href="/p/front/" title="Front" >Front Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1cnZleWkyaS8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Surveyi2i" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/Surveyi2i-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/Surveyi2i-logo1.png 200w" /></div> <a href="/p/surveyi2i/" title="Surveyi2i" >Surveyi2i Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.3</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2thbmEtZXhwcmVzcy8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="KANA Express" data-src="https://financesonline.com/uploads/2015/05/KANA-logo-small.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/kana-express/" title="KANA Express" >KANA Express Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">6.5</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Intercom By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3B1bHNld2F5Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pulseway" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/04/Pulseway_logo1-93x48.png 93w, https://s.financesonline.com/uploads/2016/04/Pulseway_logo1.png 200w" /></div> <a href="/p/pulseway/" title="Pulseway" >Discover the latest pricing plans for Pulseway</a> </div> <div class="products-table__right">$1.32</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RlbmRlci1zdXBwb3J0Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Tender Support" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Tender-Support-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Tender-Support-logo2.png 186w" /></div> <a href="/p/tender-support/" title="Tender Support" >Discover the latest pricing plans for Tender Support</a> </div> <div class="products-table__right">$9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/freshdesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo2.png 186w" /></div> <a href="/p/freshdesk/" title="Freshdesk" >Discover the latest pricing plans for Freshdesk</a> </div> <div class="products-table__right">$15</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hhcHB5Zm94Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HappyFox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/happyfox-logo2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/happyfox-logo2-1.png 186w" /></div> <a href="/p/happyfox/" title="HappyFox" >Discover the latest pricing plans for HappyFox</a> </div> <div class="products-table__right">$29</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2tub3dsZWRnZS1vd2wv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="KnowledgeOwl" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/KnowledgeOwl-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/KnowledgeOwl-logo2.png 186w" /></div> <a href="/p/knowledge-owl/" title="KnowledgeOwl" >Discover the latest pricing plans for KnowledgeOwl</a> </div> <div class="products-table__right">$49</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Customer Support Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RhZ292ZS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Tagove" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/02/tagovel-93x48.jpg 93w, https://s.financesonline.com/uploads/2016/02/tagovel.jpg 120w" /></div> <a href="/p/tagove/" title="Tagove reviews" >Read the latest user reviews of Tagove</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hhcHB5Zm94Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HappyFox" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/happyfox-logo2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/happyfox-logo2-1.png 186w" /></div> <a href="/p/happyfox/" title="HappyFox reviews" >Read the latest user reviews of HappyFox</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.8</div> <div class="col col--50">94%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Byb3Byb2ZzLWhlbHAtZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ProProfs Help Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo2.png 186w" /></div> <a href="/p/proprofs-help-desk/" title="ProProfs Help Desk reviews" >Read the latest user reviews of ProProfs Help Desk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NoYXRyYS1pby8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Chatra.io" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/chatra-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/chatra-logo2.png 186w" /></div> <a href="/p/chatra-io/" title="Chatra.io reviews" >Read the latest user reviews of Chatra.io</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ludGVyYWN0aXZlLWludGVsbGlnZW5jZS1jYWFzLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="Interactive Intelligence CaaS" data-src="https://financesonline.com/uploads/2015/05/Interactive-Intelligence-logo-3@2x1.png" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/interactive-intelligence-caas/" title="Interactive Intelligence CaaS reviews" >Read the latest user reviews of Interactive Intelligence CaaS</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.7</div> <div class="col col--50">100%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Intercom Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtc3VnZXN0ZXI=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sugester" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Sugester-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Sugester-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-sugester" title="Comparison of Intercom vs. Sugester" class="set-width" >Read a detailed comparison of Intercom and Sugester</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtbW9vYmlkZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Moobidesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Moobidesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Moobidesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-moobidesk" title="Comparison of Intercom vs. Moobidesk" class="set-width" >Read a detailed comparison of Intercom and Moobidesk</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtY2hhdHJhLWlv""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Chatra.io" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/chatra-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/chatra-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-chatra-io" title="Comparison of Intercom vs. Chatra.io" class="set-width" >Read a detailed comparison of Intercom and Chatra.io</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtdGVuZGVyLXN1cHBvcnQ=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Tender Support" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Tender-Support-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Tender-Support-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-tender-support" title="Comparison of Intercom vs. Tender Support" class="set-width" >Read a detailed comparison of Intercom and Tender Support</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtbWljb250YWN0LWNlbnRlcg==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="MiContact Center" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/mitel-logo22-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/mitel-logo22.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-micontact-center" title="Comparison of Intercom vs. MiContact Center" class="set-width" >Read a detailed comparison of Intercom and MiContact Center</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtaXRvdWNodmlzaW9uLWN1c3RvbWVyLXNlcnZpY2U=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="iTouchVision Customer Service" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/iTouchVision-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-itouchvision-customer-service" title="Comparison of Intercom vs. iTouchVision Customer Service" class="set-width" >Read a detailed comparison of Intercom and iTouchVision Customer Service</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtc2hlcnBhZGVzaw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SherpaDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-sherpadesk" title="Comparison of Intercom vs. SherpaDesk" class="set-width" >Read a detailed comparison of Intercom and SherpaDesk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtYWRtaW5pdHJhY2s=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AdminiTrack" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-adminitrack" title="Comparison of Intercom vs. AdminiTrack" class="set-width" >Read a detailed comparison of Intercom and AdminiTrack</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtc3VwcG9ydGJlbmNo""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Supportbench" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/07/Supportbench-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/07/Supportbench-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-supportbench" title="Comparison of Intercom vs. Supportbench" class="set-width" >Read a detailed comparison of Intercom and Supportbench</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vaW50ZXJjb20tdnMtbWVkYWxsaWE=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Medallia" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Medallia-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Medallia-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/intercom-vs-medallia" title="Comparison of Intercom vs. Medallia" class="set-width" >Read a detailed comparison of Intercom and Medallia</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Intercom user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helpful features, but the user interface is a bit confusing</p> <a href="/p/intercom/helpful-features-but-the-user-interface-is-a-bit-confusing-49745/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lowell" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lowell</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Robust tool to communicate with your users</p> <a href="/p/intercom/robust-tool-to-communicate-with-your-users-49740/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Juan" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Juan</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Consumer Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The system is a bit buggy</p> <a href="/p/intercom/the-system-is-a-bit-buggy-49747/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Bill" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bill</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer Software</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Best of breed application</p> <a href="/p/intercom/best-of-breed-application-2-49738/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lindsey" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lindsey</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 12.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Management Consulting </span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Every SaaS business should have this!</p> <a href="/p/intercom/every-saas-business-should-have-this-37203/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Israel" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Israel</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Agency</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-09-24T09:14:54+00:00" title="2024-09-24 09:14:54">2024-09-24</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Customer Support Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-cs/" title="zendesk-cs" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk-omni/" title="freshdesk-omni" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-220x90.png 220w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-300x123.png 300w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-93x38.png 93w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-354x145.png 354w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-cs-vs-freshdesk-omni-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/customer-support-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/intercom/", "name": "Intercom", "image": "https://financesonline.com/uploads/2020/02/intercom-logo1-220x90.png", "featureList": "A/B testing,\nAudience segmentation,\nBehavior triggered messages,\nConversation search,\nCustomer user profiles,\nEmail campaign creation,\nIn-app message/email composer,\nInbound email address,\nIntercom app for iOS,\nIssue resolution,\nKey message grouping,\nLive user data,\nMessage tagging,\nPersonalized reply templates,\nReal-time performance monitoring,\nReal-time updates,\nRich message composer,\nTeam assigning,\nTeam inbox,\nUser event tracking.", "operatingSystem": "Windows, Android, iPhone/iPad, Mac", "screenshot": "https://financesonline.com/uploads/2015/04/intercom-300x155.png", "offers": { "@type": "Offer", "price": "49", "priceCurrency": "USD" } }, "description": "Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.\nThe solution offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing and support teams to better connect and communicate with customers and help your business grow faster. Utilizing features for live chat for sales, customer engagement, and customer support, you can capture, qualify, and nurture leads to convert prospects into customers; send targeted messages to onboard users, make announcements, and re-engage people; and solve customer problems faster with an integrated help desk and public knowledge base.\nIntercom\u2019s live database of customers is constantly updated. The software offers features to get feedback from your users, and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices. You can track customer data and events, and see who your customers/users are and what actions they do or don\u2019t do. You can even segment your users by the actions they take and create live segments based on them. It provides you the intelligence and data you need to acquire and engage customers more effectively and efficiently.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.9", "applicationCategory": "Customer Support Software" }, "headline": "Intercom review", "awards": [], "dateModified": "2024-09-24T09:14:54+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Nestor Gilbert", "url": "https://financesonline.com/author/nestor/" } }</script>  <div id="fot-social" class="fot-social" data-id="13463" data-type="post" data-url="https://reviews.financesonline.com/p/intercom/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/intercom/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/intercom/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/intercom/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":13463,"main_term_slug":"customer-support-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Intercom Reviews: Pricing & Software Features 2024 - Financesonline.com