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Accessibility - Corporate Harlequin
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<div class="header-nav-container" role="banner"> <button id="nav-toggle" class="button button--main-menu" aria-expanded="false" aria-controls="hqn-nav"><span>Menu</span></button> <div class="hqn-logo-mobile"> <a href="https://corporate.harlequin.com" title="Home"><img src="https://s43002.pcdn.co/wp-content/themes/harlequin-corporate/img/company_info_logo.png" alt="Harlequin Corporate"></a> </div> <div class="nav-menu-wrapper"> <nav role="navigation" class="hqn-nav" id="hqn-nav" aria-label="primary navigation"> <div class="menu-header-container"><ul id="menu-header" class="hqn-nav-primary hqn-accordion"><li id="menu-item-880" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-880"><a href="https://corporate.harlequin.com/">Home</a></li> <li id="menu-item-881" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-881"><a href="https://corporate.harlequin.com/press-room/">Press Room</a></li> <li id="menu-item-882" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-882"><a href="http://careers.harlequin.com/">Careers</a></li> <li id="menu-item-883" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-883"><a href="https://corporate.harlequin.com/accessibility/" aria-current="page">Accessibility</a></li> </ul></div> </nav> </div> </div> </div> </div> <div class="grid-container u-margin-top-2" id="foo"> <div class="grid-x grid-margin-x"> <div class="cell large-8"> <h1>Accessibility</h1> <div> <p>Revised: January 2020</p> <h2 class="wp-block-heading">Statement of Commitment</h2> <p>Our Company is committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code (the “Code”) and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). The Company supports the intent of the AODA and its goal of achieving accessibility for Ontarians with disabilities with respect to Customer Service, Information and Communications, and Employment.</p> <h2 class="wp-block-heading">Definition of Disability</h2> <p>According to the AODA, “disability” is defined as:</p> <ol class="list-style-lower-alpha wp-block-list"><li>any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,</li><li>a condition of mental impairment or a developmental disability,</li><li>a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,</li><li>a mental disorder, or</li><li>an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)</li></ol> <p>Where required, the Company will consult with the disabled individual to understand his or her specific accessibility needs, and then make all reasonable efforts to meet those individual needs in a timely manner.</p> <p>This policy applies to all individuals entitled to the protections set out in the AODA and its Regulations, including customers and employees of the Company.</p> <h2 class="wp-block-heading">Accessible Customer Service, Information and Communications</h2> <p>The Company is committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing the barriers that might interfere with the ability to obtain goods and services provided by the Company. We strive at all times to provide good and services to customers in a way that respects the dignity and independence of people with disabilities and are committed to giving people with disabilities the same opportunity to benefit from our services, in the same place and in a similar way as other customers. We will ensure that everyone receives equitable treatment with respect to goods and services, without discrimination, and receives the accommodation where required.</p> <p>We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services in accessible formats or with communication supports.</p> <p>We will also meet the Web Content Accessibility Guidelines in accordance with Ontario’s accessibility laws.</p> <h2 class="wp-block-heading">Accessible Employment</h2> <p>The Company is committed to ensuring that every employee receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required. We will meet the accessibility needs of persons with disabilities in a timely manner.</p> <p>Information on available accommodations will be provided to candidates during the recruitment process. Information on employee supports will be communicated to new employees when an employment offer is extended and further information will be communicated during the orientation/onboarding process. Any changes to employee support policies will be communicated to employees immediately via our normal policy update process (a communication to all staff with attached documents or links to the documents on our internal intranet site).</p> <p>We are committed to providing training on the requirements of the accessibility standards and on the Human Rights Code as it pertains to persons with disabilities. This training is provided to all employees and volunteers and other persons who provide goods, services or facilities on behalf of the organization. In addition, we review the duties of each employee and, where applicable, shall provide additional training to ensure that all employees, volunteers and other persons have the appropriate training to effectively perform their role.</p> <p>Should an employee with a disability request information in an accessible format, whether this information is needed to do their job or is more general information that is available to all employees, we will meet with the employee and consult with them in order to provide or arrange for the provision of the most appropriate accessible formats and communication supports. Any plans for alternative accessible communications will be included in the employee’s individual accommodation plan.</p> <p>On an annual basis, we ask all employees whether they require assistance in the case of an emergency and employees may also come forward at any time during the year to let us know about their needs. Individualized accommodation plans are developed as soon as possible after learning of the accommodation need and, with the employee’s consent, provided to our Health and Safety and Fire Warden groups. This team then works with building management and the information is incorporated into the building’s Emergency Response and Evacuation plans. Building management then coordinates with the Emergency Response Services to execute the plan.</p> <p>In addition to reviewing on a yearly basis, the individualized workplace response information is reviewed when employees move to a different location within the organization, when the employee’s overall accommodation plans are reviewed and when the company reviews our general emergency response policies.</p> <p>Our performance management, career development and redeployment process take into account the accessibility needs of all employees. Information on these processes can be found on our internal intranet site.</p> <h3 class="wp-block-heading">Changes to existing policies</h3> <p>We will modify or remove an existing policy that does not response and promote the dignity and independence of people with disabilities.</p> <h2 class="wp-block-heading">Multi-Year Accessibility Plan</h2> <p>Company’s Multi-Year Accessibility Plan outlines the strategies and actions to prevent and remove barriers to accessibility and to meet all the requirements under the AODA and its Regulations. The Company reviews this plan on an ongoing basis and update at least once every five years. This plan will be provided in an accessible format upon request.</p> <ul class="wp-block-list"><li> Company’s Multi-Year Accessibility Plan (see below)</li></ul> <p>Revised: January, 2020</p> <p>HarperCollins Canada and Harlequin review this plan on an ongoing basis and update at least once every five years.</p> <div class="content-table-wrapper"> <table class="content-table"> <thead> <tr> <th>Legislative Requirement</th> <th>Responsibility</th> <th>Actions Taken</th> <th>Status</th> </tr> </thead> <tbody> <tr> <td colspan="4" class="content-table__deadline">Deadline: January 1, 2012</td> </tr> <tr> <td><strong>Customer Service Standard:</strong> <br> <span style="text-decoration:underline">Customer Service Policy</span> <br> Create an accessible customer service policy to ensure accessibility for persons with disabilities and make it available to the public. Provide the policy in accessible format upon request. Train staff on accessible customer service. Report progress online. </td> <td>Human Resources</td> <td> <ul> <li>Policy created and posted on external site.</li> <li>Contact information made available to request policy in accessible format.</li> <li>All employees and new employees trained on accessible customer service</li> <li>Record of data ongoing for reporting purposes.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard:</strong> <br> <span style="text-decoration:underline">Workplace Emergency Response Information</span> <br> Create an individual workplace emergency reponse plan for those employees with disabilities who may need assistance during an emergency. Gain the employees’ consent to share this information with anyone designated to help them in an emergency. </td> <td>Human Resources</td> <td> <ul> <li>All employees contacted annually by HR and information on intranet site. Those requireing assistance during an emergency contacted by provided with individual accommodation plans.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> </tbody> </table> </div> <div class="content-table-wrapper"> <table class="content-table"> <thead> <tr> <th>Legislative Requirement</th> <th>Responsibility</th> <th>Actions Taken</th> <th>Status</th> </tr> </thead> <tbody> <tr> <td colspan="4" class="content-table__deadline">Deadline: January 1, 2014</td> </tr> <tr> <td><strong>General Requirements:</strong> <br> <span style="text-decoration:underline">Accessibility Policies:</span> <br> Develop accessibility policies outlining how the Company will implement legislation to its customers as well as to its employees. </td> <td>Human Resources</td> <td> <ul> <li>Accessibility policies posted on intranet site and on <em>Accessibility</em> pages on HarperCollins Canada’s and Harlequin’s external websites.</li> </ul> </td> <td>Compliant and ongoing review/updates</td> </tr> <tr> <td><strong>General Requirements:</strong> <br> <span style="text-decoration:underline">Create Statement of Commitment</span> and make it available to the public. </td> <td>Human Resources</td> <td> <ul> <li> <em>Statement of Commitment</em> posted on intranet site and on Accessibilty pages on HarperCollins Canada’s and Harlequin’s external websites. </li> </ul> </td> <td>Compliant and ongoing review/updates</td> </tr> <tr> <td><strong>General Requirements:</strong> <br> <span style="text-decoration:underline">Multi-Year Accessibility Plan:</span> <br> Create and post online. </td> <td>Human Resources</td> <td> <ul> <li>Multi-Year Accessibility Plan posted on intranet site and on Accessbility pages on HarperCollins Canada’s and Harlequin’s external websites. Continues to be updated as requirements are being met.</li> </ul> </td> <td>Compliant and ongoing review/updates</td> </tr> <tr> <td><strong>Information & Communication Standard</strong> <br> <span style="text-decoration:underline">Accessible Websites and Web Content:</span> <br> Websites that go through a new look and feel to their site, or update any major changes to content (after Jan 1, 2012), must be compliant with <span style="white-space: nowrap">WCAG 2.0 A</span> </td> <td>IT</td> <td> <ul> <li>Accessibility requirements continue to be updated as website continues to be refreshed.</li> </ul> </td> <td>In progress / ongoing</td> </tr> </tbody> </table> </div> <div class="content-table-wrapper"> <table class="content-table"> <thead> <tr> <th>Legislative Requirement</th> <th>Responsibility</th> <th>Actions Taken</th> <th>Status</th> </tr> </thead> <tbody> <tr> <td colspan="4" class="content-table__deadline">Deadline: January 1, 2015</td> </tr> <tr> <td><strong>General Requirement</strong> <br> <span style="text-decoration:underline">Training:</span> <br> Provide training on IASR requirements to employees, volunteers (paid and unpaid), leaders and anyone who provides goods and services on Company’s behalf. Keep a record of trained recipients. </td> <td>Human Resources</td> <td> <ul> <li>Training is ongoing with record of data for reporting purposes.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Information & Communication Standard</strong> <br> <span style="text-decoration:underline">Make Feedback Accessible:</span> <br> When asked, the Company must be able to receive and respond to feedback from customers, employees and the public who have a disability. </td> <td>Human Resources</td> <td> <ul> <li>Requests can be forwarded to <a href="mailto:Accessibility@Harlequin.ca">Accessibility@Harlequin.ca</a> or <a href="mailto:AccessibilityFeedback@HarperCollins.com">AccessibilityFeedback@HarperCollins.com</a></li> </ul> </td> <td>Compliant and ongoing</td> </tr> </tbody> </table> </div> <div class="content-table-wrapper"> <table class="content-table"> <thead> <tr> <th>Legislative Requirement</th> <th>Responsibility</th> <th>Actions Taken</th> <th>Status</th> </tr> </thead> <tbody> <tr> <td colspan="4" class="content-table__deadline">Deadline: January 1, 2016</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Recruitment – Make Hiring Accessible:</span> <br> Revise recruitment protocols to inform applicants that the Company will accommodate disabilities during the selection process. </td> <td>Human Resources</td> <td> <ul> <li>Prospective applicants, job applicants and successful applicants are notified that the Company will provide accomodations during all stages of the recruitment and selection process upon request.</li> <li>HR will collaborate with candidates to provide accomodation upon request.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Information for Employees:</span> <br> Inform new and existing employees about policies supporting employees with disabilities. </td> <td>Human Resources</td> <td> <ul> <li>Information about Company’s policies supporting employees with disabilities can be found on the internal website accesible to all employees.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Making Information Accessible to employees:</span> <br> When an employee with a disability asks for it, you must work with them to make workplace information accessible. </td> <td>Human Resources</td> <td> <ul> <li>Employees are notified that, upon request, the Company will provide workplace information in accesible formats.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Helping Employees with Disabilities Stay Safe:</span> <br> Develop plans to assist employees with disabilities during an emergency, including ensuring the information is formatted so an employee with a disability can understand it. </td> <td>Human Resources</td> <td> <ul> <li>Individual disability emergency plans to continue being updated on a yearly basis.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Processes to Accommodate Employees:</span> <br> Develop accommodation plans for employees with disabilities. Accommodation plans are a formal way of recording and reviewing the things needed to accommodate an employee with a disability. Document these plans. </td> <td>Human Resources</td> <td> <ul> <li>Written individual disability accomodation process created</li> <li>HR works with employees to develop individual accomodation plans</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Help Employees with Disabilities Return to Work:</span> <br> Outline the steps you will take to help your employees return to work when they have been absent because of a disability and need some form of disability-related accommodation to return to work. </td> <td>Human Resources</td> <td> <ul> <li>Written Return To Work process was created.</li> <li>HR works with employees who are on disability and are ready to return to work.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Make Performance Management Accessible to Employees:</span> <br> Employers who use performance management processes must take into account the accessibility needs of employees with disabilities as well as accommodation plans, when using its performance management processes. </td> <td>Human Resources</td> <td> <ul> <li>The Company will take into account on how employee’s disability may impact the performance management process while developing an individualized accomodation plan.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Career Development and Advancement:</span> <br> Employers must take into account accessibility needs of employees with disabilities, as well as any individual accommodation plans, when providing career development and advancement to employees. </td> <td>Human Resources</td> <td> <ul> <li>The Company will take into account on how employee’s disability may impact career development and advancement while developing an individualized accomodation plan.</li> </ul> </td> <td>Compliant and ongoing</td> </tr> <tr> <td><strong>Employment Standard</strong> <br> <span style="text-decoration:underline">Accessible Formats & Communication Supports:</span> <br> Provide information and communication about your goods, services or facilities to people with disabilities. Notify the public about the availability of accessible formats and communication supports. </td> <td>Human Resources / IT</td> <td> <ul> <li>Requests can be forwarded to <a href="mailto:Accessibility@Harlequin.ca">Accessibility@Harlequin.ca</a> or <a href="mailto:AccessibilityFeedback@HarperCollins.com">AccessibilityFeedback@HarperCollins.com</a></li> </ul> </td> <td>Compliant and ongoing</td> </tr> </tbody> </table> </div> <div class="content-table-wrapper"> <table class="content-table"> <thead> <tr> <th>Legislative Requirement</th> <th>Responsibility</th> <th>Actions Taken</th> <th>Status</th> </tr> </thead> <tbody> <tr> <td colspan="4" class="content-table__deadline">Deadline: January 1, 2021</td> </tr> <tr> <td><strong>Information & Communications Standard</strong> <br> <span style="text-decoration:underline">Accessible Websites and Web Content:</span> <br> All websites and its content must meet <span style="white-space: nowrap">WCAG 2.0 Level AA</span> by 2021. If it is not possible to meet the <span style="white-space: nowrap">WCAG 2.0</span> requirements, you may be able to update or repair the products you used to support accessibility. </td> <td>IT</td> <td></td> <td>To be completed</td> </tr> </tbody> </table> </div> <h2 class="wp-block-heading">More Information</h2> <p>Please contact us at <a href="mailto:Accessibility@Harlequin.ca">Accessibility@Harlequin.ca</a> or <a href="mailto:AccessibilityFeedback@HarperCollins.com">AccessibilityFeedback@HarperCollins.com</a> for more information or to:</p> <ul class="wp-block-list"><li>Request a copy of the Accessibility policy</li><li>Provide feedback on the way we provide products and services to customers with disabilities</li><li>Request a document in accessible format</li><li>Request additional information or provide your comments</li></ul> <p>This plan will be provided in an accessible format upon request.</p> </div> </div> </div> </div> <div class="footer-container"> <div class="grid-container"> <footer class="footer footer_theme_main" role="contentinfo"> <div class="footer-links grid-x grid-margin-x"> <div class="footer__link-group cell medium-6 large-4"> <h2>Related Websites</h2> <div class="menu-related-websites-container"><ul id="menu-related-websites" class=""><li id="menu-item-888" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-888"><a href="https://www.harlequin.com/">Harlequin.com</a></li> <li id="menu-item-889" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-889"><a href="https://www.loveinspired.com/">LoveInspired.com</a></li> <li id="menu-item-890" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-890"><a href="https://www.carinapress.com/">CarinaPress.com</a></li> <li id="menu-item-891" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-891"><a href="https://www.writeforharlequin.com/">WriteforHarlequin.com</a></li> <li id="menu-item-892" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-892"><a href="https://www.harlequinforlibraries.com/">HarlequinForLibraries.com</a></li> </ul></div> </div> <div class="footer__link-group cell medium-6 large-4"> <h2>Harlequin Social Media</h2> <div class="menu-harlequin-social-media-container"><ul id="menu-harlequin-social-media" class=""><li id="menu-item-893" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-893"><a href="https://www.facebook.com/HarlequinBooks">Facebook</a></li> <li id="menu-item-894" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-894"><a href="https://twitter.com/harlequinbooks">Twitter</a></li> <li id="menu-item-895" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-895"><a href="https://www.linkedin.com/company/harlequin">Linkedin</a></li> <li id="menu-item-896" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-896"><a href="https://www.pinterest.com/harlequinbooks/">Pinterest</a></li> <li id="menu-item-897" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-897"><a href="https://www.youtube.com/user/harlequinbooks">Youtube</a></li> <li id="menu-item-898" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-898"><a href="https://www.instagram.com/harlequinbooks/">Instagram</a></li> <li id="menu-item-899" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-899"><a href="https://www.tiktok.com/@harlequinbooks">TikTok</a></li> </ul></div> </div> </div> <div class="row u-margin-top-2"> <div class="column"> <h2 class="show-for-sr">About this site</h2> <div class="menu-footer-container"><ul id="menu-footer" class="footer__links u-list-item-pipe"><li id="menu-item-1065" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1065"><a href="https://corporate.harlequin.com/privacy-notice/">Privacy Notice</a></li> <li id="menu-item-885" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-885"><a href="https://corporate.harlequin.com/terms-and-conditions/">Terms and Conditions</a></li> <li id="menu-item-886" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-886"><a href="https://corporate.harlequin.com/california-privacy/">California Privacy Rights</a></li> <li id="menu-item-887" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-887"><a href="https://corporate.harlequin.com/ccpa-optout/">Do Not Sell My Personal Information</a></li> <li id="menu-item-1026" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1026"><a target="_blank" rel="noopener" href="https://s43002.pcdn.co/wp-content/uploads/2024/05/2024.05.07-Modern-Slavery-Statement-for-Fiscal-Year-2023-v2.pdf">Modern Slavery Statement</a></li> </ul></div> </div> <div class="column u-margin-top-1"> <p>Copyright © 2000–2024 Harlequin Enterprises ULC. 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