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</nav> <div style="height:0px; clear:both;"></div> <div id="HeaderBlock"> <div class="HeaderBig">Frequently Asked Questions</div> </div> <div id="Content"> <div class="Flex-row"> <div class="Section"> <div class="topBit"> <div> <div> <b style="color:#933;">Please note:</b> If you subscribe to the <b>free</b> Publishers Lunch e-mail newsletter, you are <b>not</b> automatically a member of Publishers Marketplace, which requires a separate, paid registration. If you have not separately registered for the Marketplace and wish to access our premium features and receive the Deluxe edition of Lunch, please use the <a href="/register/">Publishers Marketplace registration form</a> to sign up. See FAQ #3, below, for more information. </div> </div> <div> <div> Otherwise, if you are having difficulty receiving any of our daily/weekly <b>e-mails</b>, you should consult the separate <a href="/help/newsletters.cgi">Newsletters FAQ</a> (<b>Lunch Deluxe</b>, <b>Lunch Weekly</b> and <b>Daily Deals</b>). </div> <div> For a <b>task-oriented guide</b> to Publishers Marketplace features, please consult our <b><a href="/help/guide.cgi">Site Guide</a></b>. </div> </div> </div>   <div class="QSec"> <div class="QSec-hed"> Logging in </div> <div class="QA"> <div id="Q1" class="Question"> <div><span class="idx">1</span></div> <div><a name="faq1" href="#" onclick="swap(1); return false;">I've forgotten my password. Help!</a></div> </div>  <div id="A1" class="Answer"> <p> If you know the e-mail address we have on file for your account, you can reset your password by entering it into our <a href="/password/forgotten.cgi">Forgotten Password</a> form. </p> <p> If you no longer remember the address we have on file, or if it is no longer working, please contact our <a href="mailto:help@publishersmarketplace.com">help desk</a>. If we can confirm that you are the account holder of record, we will send a password reset link to your working e-mail address. </p> </div>  </div>  <div class="QA"> <div id="Q2" class="Question"> <div><span class="idx">2</span></div> <div><a name="faq2" href="#" onclick="swap(2); return false;">The site is not accepting my password. What's wrong?</a></div> </div>  <div id="A2" class="Answer"> <p> First, make sure you're entering the correct username as well as your password. Your username is not necessarily the same as your full name, and it is not your e-mail address. It is a single string of letters and/or numbers (no spaces) that your selected when you registered for Publishers Marketplace. (Search your e-mail archive for a mail titled "Welcome to Publishers Marketplace.") </p> <p> Second, make sure you're entering your password exactly. Capitalization and spacing do matter, so if your password is "abc123!," then only "abc123!" will work — not "Abc123!" or "ABC123!" or "abc 12 3 !" </p> <p> If all else fails, contact our <a href="mailto:help@publishersmarketplace.com">help desk</a>, and we'll look into the situation. If you have lost your password, see <a href="#faq1">FAQ #1</a>, above. </p> </div>  </div>  <div class="QA"> <div id="Q3" class="Question"> <div><span class="idx">3</span></div> <div><a name="faq3" href="#" onclick="swap(3); return false;">I signed up for Publishers Lunch, but now this site asks me for a user name and password. Why didn't you send me one?</a></div> </div>  <div id="A3" class="Answer"> <p> Despite sharing a brand, and despite being run by the same great people, Publishers Lunch and Publishers Marketplace are separate services. <a href="http://www.publisherslunch.com/">Publishers Lunch</a> is a free daily e-mail newsletter; <u>Publishers Marketplace</u> (this site) is a member-based Web service. </p> <p> Signing up with the Publishers Lunch mailing list doesn't automatically make you a member of Publishers Marketplace. To become a member of the Marketplace, you must complete our <a href="/register/">registration form.</a> </p> <p> If you want daily access to new deal postings, or if you want to host a Marketplace page and thus be included in search and browse results, you need to <a href="/register/">register for a paid Marketplace account</a>. If you just want to search and browse our member pages and rights offerings, you don't need an account at all. </p> </div>  </div>  <div class="QA"> <div id="Q4" class="Question"> <div><span class="idx">4</span></div> <div><a name="faq4" href="#" onclick="swap(4); return false;">I keep being asked to log in when I go from page to page; or I can't seem to get to the member home page even after logging in. What's wrong?</a></div> </div>  <div id="A4" class="Answer"> <p> If the site doesn't seem to know or remember that you've logged in, most likely this is because your browser is rejecting our cookies. For help in resolving this issue, see our <a href="/help/login.cgi">Log-in help page</a>. </p> <p> Publishers Marketplace can remember you from page to page only by storing in your browser's memory a temporary record called a "cookie." This "cookie" is sent to us whenever you request a page from the site, and we rely on it to tell us your user name. If the cookie is missing, we don't know who you are, so we need you to enter your user name and password again. </p> <p> As we use cookies only to remember your user name during a session, we urge you to enable them for this site. Modern browsers allow you to grant or deny cookie privileges on a site-to-site basis; look for your browser's cookie settings in its preferences panel. </p> </div>  </div>  </div>    <div class="QSec"> <div class="QSec-hed"> Membership, Fees, and Services </div> <div class="QA"> <div id="Q5" class="Question"> <div><span class="idx">5</span></div> <div><a name="faq5" href="#" onclick="swap(5); return false;">How much does your service cost?</a></div> </div>  <div id="A5" class="Answer"> <p> A paid membership in Publishers Marketplace costs <b>$25 per month,</b> billed on a monthly basis. We offer discounted rates if you sign up for a 6-month or 12-month plan. If you are paying by credit card, you may sign up for any of these plans through our standard <a href="/register/">Registration form</a>. To arrange a different form of payment, just write to our <a href="mailto:sales@publishersmarketplace.com">sales desk</a> for assistance. </p> <p> The public is welcome to browse and search our members' Web pages, and to view our members' postings to the Rights and Job boards. However, you must <a href="/register/">register for a paid membership</a> if you wish to view the lastest deals, post rights news and offerings, or create a Marketplace Web page. </p> <p> If you only want to post to our Job Board and are not interested in our premium services, you may <a href="/jobs/register.cgi">register for a free job posting account</a>. </p> </div>  </div>  <div class="QA"> <div id="Q6" class="Question"> <div><span class="idx">6</span></div> <div><a name="faq6" href="#" onclick="swap(6); return false;">I'd prefer to be billed annually rather than monthly. Is this possible?</a></div> </div>  <div id="A6" class="Answer"> <p> Yes. Some members have told us they prefer the simplicity and convenience of paying once a year rather than monthly, so we do offer an annual billing plan (as well as a 6-month payment plan). </p> <p> <i>If you do <b>not</b> already have a Publishers Marketplace account,</i> you may sign up for any of these plans (monthly, semi-annual, annual) by completing our standard <a href="/register/">Registration form.</a> </p> <p> <i>If you already have a Marketplace account and are paying month-to-month,</i> you may switch to a different plan by visiting the <a href="/account/editBilling.cgi">Edit your billing information</a> page, which is also linked to the Billing section of your <a href="/account/">Account page</a>. </p> <p> If you have other questions regarding billing, please write to <a href="mailto:sales@publishersmarketplace.com">sales@publishersmarketplace.com</a>. </p> </div>  </div>  <div class="QA"> <div id="Q7" class="Question"> <div><span class="idx">7</span></div> <div><a name="faq7" href="#" onclick="swap(7); return false;">How do I cancel my membership?</a></div> </div>  <div id="A7" class="Answer"> <p> Use the <a href="/account/cancelRequest.cgi">Cancel your account</a> page. </p> <p> After you enter your Publishers Marketplace user name and password, you will be taken to a second page where you may either (a) cancel your account immediately or (b) schedule your account for automatic cancellation at a later date. </p> <p> Your next billing date will be displayed on this second page, and it will be entered by default as the date for a future cancellation. </p> <p> (Please note: If your account is part of a larger company package, you cannot directly cancel your account. Your company must send us a request to remove it.) </p> </div>  </div>  <div class="QA"> <div id="Q8" class="Question"> <div><span class="idx">8</span></div> <div><a name="faq8" href="#" onclick="swap(8); return false;">I unsubscribed from the Lunch Deluxe e-mail, but you're still charging me a membership fee. Why am I being charged?</a></div> </div>  <div id="A8" class="Answer"> <p> All of our e-mail newsletters (Publishers Lunch Deluxe, Daily Deals, etc.) are strictly optional benefits of a Publishers Marketplace membership. Unsubscribing from an e-mail list does not affect your membership status. </p> <p> When you completed the registration form at PublishersMarketplace.com, you were registering for access to the premium features of our Web site, and not just for the optional Lunch Deluxe mail. One may continue to be a Marketplace member, with full access to our Web site, even if one does not wish to receive any of our e-mail newsletters. </p> <p> And just as you were required to complete a form to establish a Publishers Marketplace Web site account, you must complete and submit a form to cancel that Web site account. We provide a link to the cancellation form on numerous pages at PublishersMarketplace.com. </p> <p> If you wish to cancel your account entirely, please use the <a href="/account/cancelRequest.cgi">Cancel Your Account</a> form. </p> </div>  </div>  <div class="QA"> <div id="Q9" class="Question"> <div><span class="idx">9</span></div> <div><a name="faq9" href="#" onclick="swap(9); return false;">How do I change the credit card you're billing?</a></div> </div>  <div id="A9" class="Answer"> <p> Assuming you're logged in to the Marketplace, go back to our <a href="/">home page</a> and click "your account" in the menu, which will take you to your Account page. Once there, click the "Edit your billing/credit card info" link to proceed to a form where you can change your card. </p> <p> And while you're on your Account page, look over all the other options that are available to you. As you will see, the page gives you access to a variety of account settings. </p> </div>  </div>  <div class="QA"> <div id="Q10" class="Question"> <div><span class="idx">10</span></div> <div><a name="faq10" href="#" onclick="swap(10); return false;">Why was my account has suspended, and how can I restore it?</a></div> </div>  <div id="A10" class="Answer"> <p> Normally, we suspend accounts after our attempts to charge your membership fee have failed at least twice over three business days. After the initial failure, we would have sent an e-mail, titled "Unable to process your membership fee," to the address we have on file. This mail would have contained instructions on how to edit your billing information before we suspended the account. (If you did not receive that mail, perhaps the e-mail address in our records is no longer current.) </p> <p> In any case, you can restore your account by visiting the <a href="/account/restoreRequest.cgi">Restore Your Account</a> page. You'll be asked to enter your user name and password, and then you'll be taken to a form where you can check and update your billing information. When you submit that form, we'll try charging a month's membership fee to the card you supply; if that succeeds, your account will be restored, and your next billing date will be reset to a month later. </p> <p> Once your account has been restored, you may then visit your Account page ("your account" in the menu), where you'll find a link for editing your e-mail address, if that's necessary. </p> </div>  </div>  <div class="QA"> <div id="Q11" class="Question"> <div><span class="idx">11</span></div> <div><a name="faq11" href="#" onclick="swap(11); return false;">I am a paying member of the Marketplace; so why doesn't my name doesn't show up in search or browse results?</a></div> </div>  <div id="A11" class="Answer"> <p> If you perform a browse or search, you will see this notice at the top of the results page: </p> <span style="font-size:0.92em; color:#336; padding: 3px 2em 3px 4px; position:relative; left:3em; background-color: #eeeef9;"> Only members with active Publishers Marketplace Web pages are listed. </span><br> <p style="margin-top: 1em;"> And, when you visit your <a target="_blank" href="/account/">Account page</a>, you will see this highlighted notice at the top: </p> <span style="font-size:0.92em; color:#336; padding: 3px 2em 3px 4px; position:relative; left:3em; background-color: #eeeef9;"> You have not yet created a Publishers Marketplace Web page. </span><br> <p style="margin-top: 1.25em;"> We do not publish a complete list of all users -- those who wish to use the site anonymously may do so, by not creating a Marketplace Web page. And, in any case, if you do not provide the additional information we use to build your Web page, we have little to show in a browse or search result. Just your name and phone number will mean little to a member of the public, unless that person already knows you. </p> <p> Your Marketplace Web page is where you can supply for interested parties a description of your specialties and career highlights. You may supply as much or as little detail as you wish, but you still need to supply something, or we have nothing to link to from a search or browse result. </p> <p> To begin creating your page, log in as normal and click the first (and only) link in the "page options" section of your <a href="/account/">account page</a>. There are two forms for you to fill out: the first provides checkboxes for you to use to indicate your skills and specialties; the second gives you space to provide additional information in your own words. Give it a try; we believe it's a fairly painless process, and you can always update or edit your page at any time. (You can even add images.) </p> </div>  </div>  </div>    <div class="QSec"> <div class="QSec-hed"> Your Marketplace Web Page and Rights Postings </div> <div class="QA"> <div id="Q12" class="Question"> <div><span class="idx">12</span></div> <div><a name="faq12" href="#" onclick="swap(12); return false;">I recently made changes to my Web content and/or contact information. Why aren't these changes showing up on my Marketplace Web page?</a></div> </div>  <div id="A12" class="Answer"> <p> Any changes you make to content that appears on your Marketplace Web page must be <b>previewed and published</b> before they are actually carried over to your page. This procedure allows you to experiment with changes and view the results without necessarily sharing them with the world until you're satisfied. If you don't publish your page after previewing it, your changes are saved in our database, but they will not be visible to the public until you publish them. (You can always re-publish your page by clicking the "<a href="/account/preview.cgi">Preview/publish any recent changes to your page</a>" link on your <a href="/account/">account page</a>.) </p> <p> If you're sure you've published the changes, but you still aren't seeing them when you view your page, then the problem lies with your browser. In particular, it lies in your browser's "cache," which is where it stores pages you've already visited. Sometimes, even when a Web page has been updated, your browser will show you the stale cached copy rather than the updated live copy from the Internet. </p> <p> You can try forcing your browser to download the latest version of a page by holding down the CTRL (Control, on Windows) or SHIFT (Macintosh) key on your keyboard while clicking your browser's REFRESH or RELOAD button. If this still doesn't load the new page, then you will need to manually clear your browser's cache. For more information and instructions, visit our <a href="/help/cache.cgi">browser cache help page</a>. </p> </div>  </div>  <div class="QA"> <div id="Q13" class="Question"> <div><span class="idx">13</span></div> <div><a name="faq13" href="#" onclick="swap(13); return false;">Must I display my e-mail address on my Marketplace Web page?</a></div> </div>  <div id="A13" class="Answer"> <p> No. To remove your e-mail address from your Marketplace Web page, go to your <a href="/account/">Account</a> page, then click the link to "<a href="/account/editContact.cgi">Edit your contact info / e-mail address</a>." </p> <p> Once you've loaded the "Edit Contact Information" form, simply delete (erase) the address from the "Public E-mail" field and submit the form. You'll then be taken to a preview page, where you <b>must</b> click the "publish" button to update your public Marketplace page. </p> <p> Conversely, if you want to <b>add</b> an e-mail address to the page, follow the same instructions, but <b>enter</b> an addres in the "Public E-mail field." </p> <p> In either case, changing your <b>private</b> e-mail address will have no effect on your public page. Your private address is only used when Publishers Marketplace directly sends you mail -- for example, Lunch Deluxe. This private e-mail address is required; the <b>public</b> address is optional, and you should only use it if you want that address to appear on your Marketplace page. Of course, if you wish, your private and public addresses may be the same, though they needn't be. </p> <p> (Marketplace members who created a Web page before June 23, 2004, will initially have the same public and private e-mail addresses. But, as stated above, these addresses needn't be the same, and the public address is now optional.) </p> </div>  </div>  <div class="QA"> <div id="Q14" class="Question"> <div><span class="idx">14</span></div> <div><a name="faq14" href="#" onclick="swap(14); return false;">How do I remove (take down) my Marketplace Web page?</a></div> </div>  <div id="A14" class="Answer"> <p> If you've published a Marketplace Web page, you can "unpublish" (remove) it by clicking the "Unpublish (remove) your page" link on your <a href="/account/">Account page</a>. </p> <p> Doing so will actually delete the file that constitutes your page, so no one will be able to view it. However, the content you've entered into our database will remain there, in the event that you decide to edit and/or republish the page. </p> <p> Please note that it will take some time for external search engines (such as Google or Yahoo) to catch up with the removal, so that your page's address may remain in their indexes for a while. Nonetheless, no one will be able to view the actual page, because it will have been deleted. </p> </div>  </div>  <div class="QA"> <div id="Q15" class="Question"> <div><span class="idx">15</span></div> <div><a name="faq15" href="#" onclick="swap(15); return false;">How do I edit a posting to the Rights board?</a></div> </div>  <div id="A15" class="Answer"> <p> To view and edit your postings to the Publishers Marketplace Rights Board, visit your <a href="/account/">Account page</a> ("your account" in the left menu) and scroll to the bottom of the page. </p> <p> Answers to questions like this will often be found in our <a href="/help/guide.cgi">Site Guide</a> ("site guide" in the left menu), a task-oriented guide to Marketplace features and services. </p> </div>  </div>  </div>   <div> If you have any other questions or concerns please write to our Help Desk at <a href="mailto:help@publishersmarketplace.com">help@publishersmarketplace.com</a>. </div> </div>  </div>  </div>  <div id="Footer-M"> <div style="padding-bottom:20px;"> <a href="/" style="padding:0; 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