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#0c0c0cff;--config-card-border-radius: 3px;--config-card-border-width: 1px;--config-card-background-color: #ffffff;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #3973e6;--config-card-hover-shadow: 4px 4px 30px rgba(30, 33, 40, 0.13);--config-card-active-background-color: #ffffff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-sidebar-widget-username-color: #040000ff;--config-username-hover-color: #0b1320ff;--config-username-hover-decoration: none;--config-content-type-survey-background-color: #322c75;--config-content-type-survey-color: #fff;--config-checkbox-checked-color: #322c75;--config-content-type-article-background-color: #322c75;--config-main-navigation-dropdown-hover-color: #322c75;--config-meta-icon-color: #a7aeb5;--config-tag-pill-border-color: #e3e4ec;--config-tag-pill-color: #2b3346;--config-username-color: #322c75;--config-widget-tabs-active-border-color: #322c75;--config-widgets-action-link-color: #322c75;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config-button-toggle-hover-border-width: 1px;--config-button-toggle-active-border-width: 1px;--config-button-toggle-on-hover-border-width: 1px;--config-button-toggle-on-active-border-width: 1px;--config-button-cancel-hover-border-width: 1px;--config-button-cancel-active-border-width: 1px;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2024-11-22-07-13-21-fd8fbf89bb/dist/css/forum.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. Test your code on a staging environment before publishing. */ .banner-container .banner-widget__image img { max-width: 60% } .com img { width:300px; height:261px } .text-center { text-align: left; } /* Fonts */ @font-face { font-family: 'Sailec-Bold'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec-Bold.woff2') format('woff'); font-weight: 700; } @font-face { font-family: 'Sailec-Medium'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec-Medium.woff2') format('woff'); font-weight: 500; font-style: normal; } @font-face { font-family: 'Sailec'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec.woff2') format('woff'); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Medium"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Medium.otf") format("opentype"); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Regular"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Regular.otf") format("opentype"); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Book"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Book.otf") format("opentype"); font-weight: 400; font-style: normal; } /* Generic setting */ p, a, span, div { font-size: 16px; } .btn span { font-size: 14px; } /* Mega menu */ .widget-container--header_navigation .header-navigation-items-wrapper * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } .p-v { padding-bottom: 0px !important; } .widget-container--header_navigation .header-navigation-items-wrapper strong { font-weight: 600; } /* Hero */ .brand-hero .brand-hero-title { margin-bottom: 30px; } .homepage-hero-subtitle { color: #fff; margin-top: 4px; margin-bottom: 24px; font-family: Sailec; } .forum-featured-image{ height:500px; } .search-box { margin-top: 80px; margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } .widget-container--statistics_bar .list__item span, .widget-container--statistics_bar .widget-last-visitors .widget-title { opacity: 0.6; } .widget-container--statistics_bar .last-visitors .profilepicture img { border: none; } @media (max-width: 420px) { .widget-container--statistics_bar *, .stats-bar .col, .stats-bar .list, .stats-bar .col, .stats-bar .list strong { font-size: 12px !important; } } /* Intro bar */ .widget-container--introduction_bar ul.list * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } /* Header adjustments */ .custom-community-title{ font-weight: 700; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div{ height: 60vh; /* default: 240px */ } .brand-hero { background-size:px; background-position:center center; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 15%; } @media (max-width: 1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title .card-widget-title { font-size: 16px; } .quicklink__title .card-widget-text { line-height: 24px; } .body-wrapper > .widget-container--quick_links :not(.widget-container--quick_links ~ .widget-container--quick_links) .quicklink__box.quicklink-image { border: none; } .body-wrapper > .widget-container--quick_links ~ .widget-container--quick_links .custom-quicklink { background: linear-gradient( 180deg #F7F7F7 100%); margin: 0; padding: 60px 16px; } @media (max-width: 1024px) { .body-wrapper > .widget-container--quick_links .quicklink__container { flex-flow: initial; overflow-x: auto; } .body-wrapper > .widget-container--quick_links .quicklink__container .quicklink__box { min-width: 250px; margin-right: 8px; } } /* Quicklinks with icon */ .quicklink-icon.quicklink__box .quicklink__url { display: flex; flex-direction: row; } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon { width: 72px; height: 72px; min-width:72px; margin: 16px 12px 16px } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { margin: 0; border-radius:50%; } .quicklink-more-text-icon { margin-top: 1px; position: absolute; height: 20px; width: 20px; } .homepage-widget-container--index-9 .custom-quicklink { margin: 40px 0px 10px; } @media (max-width: 767px) { a.quicklink-more-text { margin-left: 20px; } } @media (max-width: 420px) { .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { height: 72px; } } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title { flex-direction: column; align-self: center; padding: 0; margin: 16px 0; } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title p { margin-bottom: 0; } @media (max-width: 767px) { .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklinks-wrapper { padding-right: 16px; padding-left: 16px; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__container { flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } .homepage-widget-container--featured_topics .featured-topics .featured-topic__title .featured-topic__heading { font-size: 16px; } .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-size: 40px; font-weight: 500; margin-bottom: 40px; } @media (max-width: 420px) { .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-size: 24px; } } li.featured-topic.quicklink__box.has-border.card-widget-wrapper { text-align: left; } .featured-topics .featured-topic.featured-topic--half-width { min-width: 250px !important; } .featured-topics{ padding-bottom: 48px; } /*to move search bar -subtext*/ .homepage-hero-subtitle { margin-top: 80px; } .homepage-hero-subtitle { visibility: hidden; } .mfp-img{ max-height: none !important; } /* adjust padding for SSO modal */ .mfp-wrap .mfp-inline-holder .mfp-content>* { padding: 10px !important; } /* containt background images on featured topics*/ .featured-topic__hero{ background-size: contain; background-repeat: no-repeat; } /* community category cards mobile view */ @media (max-width: 767px) { article.card.community-category__card.community-category__card-small-card { grid-column: auto/span 12; } } /*Chang title color on child categopries*/ .category-11310 .qa-page-title, .category-11310 .qa-subforum-description { color: black; } .category-11313 .qa-page-title, .category-11313 .qa-subforum-description { color: black; } .category-11318 .qa-page-title, .category-11318 .qa-subforum-description { color: black; } .category-11319 .qa-page-title, .category-11319 .qa-subforum-description { color: black; } .category-11320 .qa-page-title, .category-11320 .qa-subforum-description { color: black; } .category-11321 .qa-page-title, .category-11321 .qa-subforum-description { color: black; } .category-11322 .qa-page-title, .category-11322 .qa-subforum-description { color: black; } .category-11323 .qa-page-title, .category-11323 .qa-subforum-description { color: black; } .category-11324 .qa-page-title, .category-11324 .qa-subforum-description { color: black; } .category-11325 .qa-page-title, .category-11325 .qa-subforum-description { color: black; } .category-11326 .qa-page-title, .category-11326 .qa-subforum-description { color: black; } .category-11327 .qa-page-title, .category-11327 .qa-subforum-description { color: black; } .category-11328 .qa-page-title, .category-11328 .qa-subforum-description { color: black; } .category-11329 .qa-page-title, .category-11329 .qa-subforum-description { color: black; } .category-11330 .qa-page-title, .category-11330 .qa-subforum-description { color: black; } .category-11392 .qa-page-title, .category-11392 .qa-subforum-description { color: black; } .category-11393 .qa-page-title, .category-11393 .qa-subforum-description { color: black; } .category-11407 .qa-page-title, .category-11407 .qa-subforum-description { color: black; } .category-11408 .qa-page-title, .category-11408 .qa-subforum-description { color: black; } .category-11409 .qa-page-title, .category-11409 .qa-subforum-description { color: black; } .event-detail__google_calendar_link { color: blue; } .event-detail__link { color: blue; } div.thread-list-title.qa-subForum-header .search-box { margin-top: 0px; margin-left: 0px; } .featured-topic--full-width .event-item-image-container .event-item__image { background-size: contain; margin-left: 15px; } </style> </head> <body id="customcss" class="twig_page-custom-page-overview custom-page_SalesandMarketing" data-bounded-context="Pages" data-entity="CustomPageOverview"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div> <div id="community-id" data-data=freshworks-en ></div> <div id="device-type" data-data=desktop ></div> <div id='root' class='body-wrapper'> <a href="/topic/new" aria-label="Create topic" data-track='{"trigger":"floating button","type":"Topic Initiated"}' role="button" class="btn--cta btn--create-topic btn--fixed btn--fixed__bottom is-visible-S qa-menu-create-topic"> <span class="icon icon--pen icon--auto-width" aria-hidden="true"></span> </a> <div><script type="text/javascript">window.inSidedData = {"communityId":"freshworks-en","environment":"production","language":"en","device":"desktop","user":{"userid":null,"name":"guest","role":"roles.guest","mainRole":"roles.guest","rank":"","avatar":"","rankIcon":"","rankName":"","isModerator":false,"pmUnreadCount":0,"pmTotalCount":0,"topicsCount":0,"repliesCount":0,"solvedCount":0,"loginSource":null,"registerSource":null},"page":{"pageNumber":1,"name":null,"path":"freshworks-en::","section":null,"site":"freshworks-en","title":null,"url":"/p/SalesandMarketing","firstRender":false},"form":{"name":"","step":""},"content":{"category":{"id":null,"title":null,"type":null},"topic":{"id":null,"title":null,"type":null,"content_type":null,"source_id":null,"created":null,"replies":null,"is_sticky":null,"prefix":null,"tags":null},"post":{"id":null},"path":":"},"search":{"phrase":null,"count":null}}</script></div> <div data-preact="cookie-banner/index" class="" data-props="{"level":1,"termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"phrases":{"Forum":{"cookiepolicy.title":"Cookie policy","cookiepolicy.content":"We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.button":"Accept cookies","cookiepolicy.button.deny":"Deny all","cookiepolicy.link":"Cookie settings","cookiepolicy.modal.title":"Cookie settings","cookiepolicy.modal.content":"We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.modal.level1":"Basic<br>Functional","cookiepolicy.modal.level2":"Normal<br>Functional + analytics","cookiepolicy.modal.level3":"Complete<br>Functional + analytics + social media + embedded videos"}}}"></div> <script> class CustomerEducationElement extends HTMLElement { constructor() { super(); // Attach a shadow DOM with mode 'open' this.attachShadow({ mode: 'open' }); } // Watch for changes in these attributes static get observedAttributes() { return ['data-config']; } attributeChangedCallback(name, oldValue, newValue) { if(oldValue && oldValue !== newValue) { this.updateDesignTokens(newValue); } } connectedCallback() { this.render(); } render() { try{ const _templateId = this.getAttribute('data-template-id'); // Get the template content const template = document.getElementById(_templateId); this.shadowRoot.appendChild(template.content.cloneNode(true)); this.updateDesignTokens(this.getAttribute('data-config')); } catch(error){ console.error(`Failed to render CE widget template ${_templateId}`, error); } } updateDesignTokens(config) { config = this.parseConfig(config); if(config) { const styles = { '--np-button-color': config['--config-button-cta-background-color'], '--np-button-hover-color': config['--config-button-cta-hover-background-color'], '--np-button-font-color': config['--config-button-cta-color'], '--np-header-color': config['--config-header-color'], '--np-header-font-color': config['--config-header-color'], '--np-header-font-hover-color': config['--config-anchor-base-color'], '--np-learning-header-color': config['--config-header-color'], '--np-learning-header-font-color': config['--config-header-color'], '--np-learning-header-font-hover-color': config['--config-anchor-base-color'], '--np-learning-link-button-color': config['--np-learning-link-button-color'], '--np-learning-progress-bar-color': config['--config--main-color-brand'] }; for (const [property, value] of Object.entries(styles)) { this.shadowRoot.host.style.setProperty(property, value); } } } parseConfig(config) { try { return JSON.parse(config); } catch (error) { console.error(`Failed to parse the Branding config`, error); } } } customElements.define('customer-education-element', CustomerEducationElement); </script> <div class="widget-container widget-container--header widget-container--index-0" data-idx="0"> <div class="widget-placeholder"> <div class="ssi ssi-header custom-header"> <section class="full-width Template-brand-header"> <div class="brand-navigation-wrapper qa-brand-navigation p-v" style="background: #f7f7f7"> <div class="sitewidth"> <div class="col"> <div class="brand-navigation-container"> <div class="brand-logo-container"> <a href="/" target="_self" class="brand-logo brand--logo-anchor pull-left"> <img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/5ddd6cec-ad53-4244-a1fc-b05b5e1d147b.png" title="" alt="freshworks-en Logo"> </a> </div> <div class="brand-url-container"> <a href="https://www.freshworks.com/" style="color: #0b1320" class="brand-external-url link link--light pull-right is-hidden-M" target="_blank"> Visit Freshworks.com <span class="icon icon--caret-right icon--auto-width" aria-hidden="true"></span> </a> <a href="https://www.freshworks.com/" style="color: #0b1320" class="brand-external-url link link--light pull-right is-hidden-L" target="_blank"> Visit Freshworks <span class="icon icon--caret-right icon--auto-width" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="widget-container widget-container--navigation_bar widget-container--index-1" data-idx="1"> <div class="widget-placeholder"> </div> </div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module 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class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/ac68f00c-caaa-4a94-95a6-cccf2aa71175_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/freshworks-en/attachment/ac68f00c-caaa-4a94-95a6-cccf2aa71175_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Using Freshsales</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.freshworks.com/using-freshmarketer-11328" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/0742dc6f-27e0-48fd-8e0f-d1e2b26e7652_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/freshworks-en/attachment/0742dc6f-27e0-48fd-8e0f-d1e2b26e7652_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Using Freshmarketer</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.freshworks.com/unified-crm-11330" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c8197495-6e8b-492d-a614-39fa496274ca_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/freshworks-en/attachment/c8197495-6e8b-492d-a614-39fa496274ca_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Unified CRM</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 3"><a href="https://community.freshworks.com/best-practices-in-sales-and-marketing-11326" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/a78bc4bf-15f1-47c6-ae8e-a7dc77caaa47_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/freshworks-en/attachment/a78bc4bf-15f1-47c6-ae8e-a7dc77caaa47_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Best Practices</h3></header><p class="text--meta card-widget-text">Sales and Marketing</p></div></a></article></div></div></div></section></div> </div> </div> <div data-preact="powered-by-insided/index" class="powered-by-insided-footer" data-props="{"rootUrl":"community.freshworks.com","termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"communityVisibility":"public","isGuestUser":true,"phrases":{"Forum":{"branded.back_to_top":"Back to top","Terms & Conditions":"Terms of Use","cookiepolicy.link":"Cookie settings"}}}"><div class="Template-footer"><div class="sitewidth box box--blend" data-component="scrollTopStickyButton"><div class="templatefoot"><a href="https://www.gainsight.com/customer-communities/" class="logo-gainsight" title="Visit Gainsight.com" target="_blank" rel="noreferrer" aria-label="Powered by Gainsight"><span class="is-hidden">Powered by Gainsight</span></a></div><div class="templatefoot-privacy-links"><a href="/site/terms" aria-label="Terms & Conditions">Terms of Use</a></div><span class="scroll-to-top-sticky-button js-scrollto widget--base-shadow is-hidden-S custom-scroll-to-top" title="Back to top" aria-label="Back to 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href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> </div> <form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate"> <div class="js-notification "> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_username"> Username * </label> </div> <div class="second"> <input type="text" id="register_user_username" name="register[user][username]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_email"> Business Email * </label> </div> <div class="second"> <input type="email" id="register_user_email" name="register[user][email]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_8"> Name <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_8" name="register[customfield][8]" data-minChar="3" data-maxChar="1000" placeholder="Type in your full name" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_5"> Company <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minChar="3" data-maxChar="1000" placeholder="Add your current organization" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_10"> Relationship with Freshworks <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <select id="register_customfield_10" name="register[customfield][10]" class="userProfileFieldSelect"><option value="">--</option><option value="customer">Existing Customer</option><option value="new_to_freshworks">New to Freshworks</option><option value="partner">Freshworks Partner</option><option value="freshworks_employee">Freshworks Employee</option></select> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_4"> Country * </label> </div> <div class="second"> <input type="text" id="register_customfield_4" name="register[customfield][4]" data-minChar="" data-maxChar="1000" placeholder="Add to meet your fellow community members!" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="" class="label"> Which Freshworks products are you using? </label> </div> <div class="second"> <div id="register_customfield_23"><input type="checkbox" id="register_customfield_23_0" name="register[customfield][23][]" value="freshservice" /> <label for="register_customfield_23_0"> Freshservice </label><input type="checkbox" id="register_customfield_23_1" name="register[customfield][23][]" value="freshdesk" /> <label for="register_customfield_23_1"> Freshdesk </label><input type="checkbox" id="register_customfield_23_2" name="register[customfield][23][]" value="freshcaller" /> <label for="register_customfield_23_2"> Freshcaller </label><input type="checkbox" id="register_customfield_23_3" name="register[customfield][23][]" value="freshchat" /> <label for="register_customfield_23_3"> Freshchat </label><input type="checkbox" id="register_customfield_23_4" name="register[customfield][23][]" value="customer_service_suite" /> <label for="register_customfield_23_4"> Customer Service Suite </label><input type="checkbox" id="register_customfield_23_5" name="register[customfield][23][]" value="freshsales" /> <label for="register_customfield_23_5"> Freshsales </label><input type="checkbox" id="register_customfield_23_6" name="register[customfield][23][]" value="freshmarketer" /> <label for="register_customfield_23_6"> Freshmarketer </label><input type="checkbox" id="register_customfield_23_7" name="register[customfield][23][]" value="unified_crm" /> <label for="register_customfield_23_7"> Unified CRM </label></div> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its <a href="https://www.freshworks.com/privacy/">Privacy Notice</a> (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time. </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="i3rYF4cG_YymA3IopJrADtq8iiBQ-EBnTQGBvWFJOTg" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for="b04ecc8e-631f-4574-b5e8-8330b3f2e997"> </label> <h2>Sign in to the Community</h2> <p><div class="modal-login-header" style="">No account yet? <a class="js-open-modal" data-modal="register">Create an account.</a></div> </p> <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot password?</a> </div> <input type="hidden" id="login__token" name="login[_token]" value="BIp-Hay0H-UneOsT-rUWTv3XqGjltw2lrfof4Z7LXu8" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. 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loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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In that time, I've worked on empowering patients and physicians in MedTech and helping those who build our world in Construction Tech. Before my SAAS journey began, I worked in Banking, Education, and Translation Project Management. At every step of my path, I've brought with me a strong sense of empathy and a desire to help people grow.", products: "Freshservice", interests: "I enjoy family time, pets, and love performing and teaching theater and comedy Improv in South Florida.", profile_link: "https://community.freshworks.com/members/jessisgood-37595" }, { name: "Kenneth Gonzalez", username: "@kengon", title: "<b> Let's Chat </b> - <em> Knowledge Management, Enterprise Service Management, Asset Management, Alert and On-Call Management, Automation and Workflows </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/ec525122-b43a-4a3d-94bb-4bdf5e70532f.jpg", bio: "I'm Ken, but most people know me as kengon. 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My primary objective is to align your business objectives with Freshworks' solutions and people to drive mutual success and foster long-term customer relationships. I bring a decade of client support experience across diverse industries, including non-profit, finance, and SaaS, to the table.", products: "Freshservice", interests: "I enjoy cooking, skiing, board games, and love watching long-form video essays on YouTube.", profile_link: "https://community.freshworks.com/members/mario-volante-30657" }, { name: "Olivier Herve", username: "@OlivierH", title: "<b> Let's Chat </b> - <em> Enterprise Service Management, Asset Management, Alert and On-Call Management, Automation and Workflows </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/2640dab0-d426-4d24-af16-2f2cfda11c5a_thumb.jpg", bio: "I have been working in IT and the ITSM world for a very long time, working as a support agent, a TAM, a trainer and a SE for many different companies like Intel, Dell, LANDesk now Ivanti, Quest and AWS.", products: "Freshservice", interests: "I live near Paris and enjoy social dancing (Salsa, Swing, West Coast Swing) and play football with the local team.", profile_link: "https://community.freshworks.com/members/olivierh-45699" }, { name: "Rishikesh Lakshminarayanan", username: "@Rishikesh_L", title: "<b> Let's Chat </b> - <em> Enterprise Service Management, Alert and On-Call Management, Automation and Workflows </em>", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/46c417d0-3b08-4159-b89f-0afcfa44c479.png", bio: "I'm Rishi, a Product Specialist at Freshworks, with my focus centered on Freshservice. 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