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3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z"></path></svg></span></button></form></li></ul></div></nav></div></header><div class="site-inner"><div class="wrap"><div class="content-sidebar-wrap"><main class="content"><h1 class="entry-title">User Services</h1><div class="cat_description"><p>Information and technology services for an institution’s user community are in a state of flux due to innovations in technology, such as the growth of the use of mobile devices to access information and due to changes in user expectations and skills. Developing an array of in-person and virtual services to meet users’ needs is challenging.</p> <p>CNI’s program highlights innovative programs, helps our members understand today’s users’ needs, and provides information about various types of needs assessment and program assessments related to new services.</p> </div><h2>Recent Publications/Reports/Presentations by CNI Staff</h2> Post-Pandemic Strategic Planning: Challenges and Approaches</a> (April '21) <br/> <a href="https://www.cni.org/go/post-pandemic-strategic-planning-s21">View Report</a></p> <a href="https://www.cni.org/publications/cliffs-pubs/post-pandemic-planning-spring-2021" rel="bookmark" class="viewmoretext" title="Permanent Link to Post-Pandemic Strategic Planning: Challenges and Approaches">View more information</a> <p> </p> New Strategies for Acquiring Learning Materials</a> (June '20) <br/> <a href="https://www.cni.org/go/new-strategies-for-acquiring-learning-materials">View Report</a></p> <a href="https://www.cni.org/publications/cliffs-pubs/new-strategies-for-acquiring-learning-materials-er-report" rel="bookmark" class="viewmoretext" title="Permanent Link to New Strategies for Acquiring Learning Materials">View more information</a> <p> </p> “Libraries as Spaces for 21st Century Learners & Learning”</a> (January '19) <br/> Author: Diane Goldenberg-Hart <p><a href="https://www.cni.org/wp-content/uploads/2019/01/Report-of-an-LSC-CNI-Roundtable.pdf">View Online</a></p> <a href="https://www.cni.org/topics/spaces/libraries-as-spaces-for-21st-century-learners-learning" rel="bookmark" class="viewmoretext" title="Permanent Link to “Libraries as Spaces for 21st Century Learners & Learning”">View more information</a> <p> </p> Where All Roads Lead: Keeping the User at the Center</a> (April '18) <br/> Speaker: Joan K. Lippincott<br> <a href="https://www.cni.org/topics/digital-humanities/where-all-roads-lead-keeping-the-user-at-the-center" rel="bookmark" class="viewmoretext" title="Permanent Link to Where All Roads Lead: Keeping the User at the Center">View more information</a> <a href=https://youtu.be/SO2FSLy6mfg target="_blank" class="viewvideotext">View video</a><p> </p> “Moving Ahead with Support for Digital Humanities”</a> (March '18) <br/> Authors: Joan K. Lippincott and Quinn Dombrowski<p> <a href="https://er.educause.edu/articles/2018/3/moving-ahead-with-support-for-digital-humanities ">View Online</a></p> <a href="https://www.cni.org/publications/joans-pubs/moving-ahead-support-dh" rel="bookmark" class="viewmoretext" title="Permanent Link to “Moving Ahead with Support for Digital Humanities”">View more information</a> <p> </p><br/><p class="morearticles">View all <a href="/full-category-display/?tag=14&cat=42"> Publications/Reports/Presentations </a> by CNI Staff on this topic</p><hr noshade><h2>Recent Project Briefings & Plenary Sessions from CNI Meetings</h2> <p><a href="https://www.cni.org/topics/digital-curation/aligning-data-support-servies-to-researchers-needs" rel="bookmark" title="Permanent Link to Aligning Data Support Services to Researchers’ Needs">Aligning Data Support Services to Researchers’ Needs</a> (March '22)</p>  <p>Dylan Ruediger, Ithaka S+R <br> Danielle Cooper, Ithaka S+R</p> <br/> <p><a href="https://www.cni.org/topics/assessment/coalescing-usage-data" rel="bookmark" title="Permanent Link to Coalescing Usage Data: Research, Data-Driven Decisions and User Privacy">Coalescing Usage Data: Research, Data-Driven Decisions and User Privacy</a> (March '22)</p>  <p>Robin Ruggaber, University of Virginia</p> <br/> <p><a href="https://www.cni.org/topics/economic-models/collaborative-collections-lifecycle-project" rel="bookmark" title="Permanent Link to Collaborative Collections Lifecycle Project">Collaborative Collections Lifecycle Project</a> (March '22)</p>  <p>Boaz Nadav Manes, Lehigh University<br> Todd Carpenter, National Information Standards Organization (NISO) <br> Sebastian Hammer, Index Data</p> <br/> <p><a href="https://www.cni.org/topics/special-collections/digital-archiving-for-volatile-planet" rel="bookmark" title="Permanent Link to Digital Archiving for a Volatile Planet: An Update on the Modern Endangered Archives Program">Digital Archiving for a Volatile Planet: An Update on the Modern Endangered Archives Program</a> (March '22)</p>  <p>Rachel Deblinger, University of California, Los Angeles <br> Todd Grappone, University of California, Los Angeles<br> Sharon Farb, University of California, Los Angeles<br> Gloria Chacon, University of California, San Diego</p> <br/> <p><a href="https://www.cni.org/topics/special-collections/digital-borderlands-integrating-library-services-into-research-workflows-through-data-intensive-humanities-scholarship-on-the-u-s-mexico-borderlands" rel="bookmark" title="Permanent Link to Digital Borderlands: Integrating Library Services into Research Workflows through Data-Intensive Humanities Scholarship on the U.S.-Mexico Borderlands">Digital Borderlands: Integrating Library Services into Research Workflows through Data-Intensive Humanities Scholarship on the U.S.-Mexico Borderlands</a> (March '22)</p>  <p>Shan Sutton, University of Arizona<br> Megan Senseney, University of Arizona<br> Veronica Reyes-Escudero, University of Arizona<br> Alana Varner, University of Arizona</p> <br/> <br/><p class="morearticles">View all CNI <a href="/full-category-display/?tag=279&cat=42">Project Briefings & Plenary Sessions </a>on this topic</p><hr noshade><h2>Recent Videos</h2> Enhancing Library Services with Conversational Artificial Intelligence</a> (August '24)  <br/> Hannah Moutran, University of Texas at Austin <a href="https://www.cni.org/topics/information-access-retrieval/enhancing-library-services-with-conversational-artificial-intelligence" rel="bookmark" class="viewmoretext" title="Permanent Link to Enhancing Library Services with Conversational Artificial Intelligence">View more information</a> <p> </p> Open Research Infrastructure Program Updates from Lyrasis</a> (May '24)  <br/> Sheila Rabun, Lyrasis <a href="https://www.cni.org/topics/digital-libraries/open-research-infrastructure-program-updates-from-lyrasis" rel="bookmark" class="viewmoretext" title="Permanent Link to Open Research Infrastructure Program Updates from Lyrasis">View more information</a> <p> </p> Accessibility in Research: HTML Papers on arXiv</a> (February '24)  <br/> Shamsi Brinn, arXiv<br> A. Jonathan R. Godfrey, Massey University of New Zealand <a href="https://www.cni.org/topics/information-access-retrieval/accessibility-in-research-html-papers-on-arxiv" rel="bookmark" class="viewmoretext" title="Permanent Link to Accessibility in Research: HTML Papers on arXiv">View more information</a> <p> </p> ArchivesSpace at 10: Reflections on Developing a Sustainable Open-Source Content Management System</a> (November '23)  <br/> Jessica Crouch, ArchivesSpace<br> Christine Di Bella, ArchivesSpace <a href="https://www.cni.org/topics/special-collections/archivesspace-at-10" rel="bookmark" class="viewmoretext" title="Permanent Link to ArchivesSpace at 10: Reflections on Developing a Sustainable Open-Source Content Management System">View more information</a> <p> </p> Research Libraries Collaboratively Bridging the Accessible Works Gap</a> (February '23)  <br/> Pascal Calarco, University of Windsor<br> Victoria Owen, University of Toronto<br> Judith Russell, University of Florida<br> Joy Kirchner, York University<br> Katherine Klosek, Association of Research Libraries<br> Kelsey Corlett-Rivera, National Library Service for the Blind, Library of Congress<br> Daniel Cromwell, University of Florida <a href="https://www.cni.org/topics/assessment/research-libraries-collaboratively-bridging-the-accessible-works-gap" rel="bookmark" class="viewmoretext" title="Permanent Link to Research Libraries Collaboratively Bridging the Accessible Works Gap">View more information</a> <p> </p> <p class="morearticles">View all <a href="/full-category-display/?tag=11&cat=42">Videos </a> on this topic</p><hr noshade><h2>Recent Podcasts</h2> Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More</a> (October '11)  CNI Conversations Podcast, Oct. 14, 2011<br> <a href=:https://www.cni.org/wp-content/uploads/2011/10/20111014-CNI-Conversations.mp3>Listen to the Podcast</a><br> <a href="https://www.cni.org/topics/assessment/oct14-2011-cni-conversations" rel="bookmark" title="Permanent Link to Oct 14, 2011: eBird Global Tool, Net Gen, 21st-Century Collections, and More">View more information</a> <br /> <p> </p> Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading</a> (September '11)  CNI Conversations Podcast, Sept 6, 2011<br> <a href=https://www.cni.org/wp-content/uploads/2011/09/cni20110906.mp3>Listen to the Podcast</a><br> <a href="https://www.cni.org/topics/ci/ci-for-classical-studies-digital-scholarship-centers" rel="bookmark" title="Permanent Link to Sept 6, 2011: CI for Classical Studies, Digital Scholarship Centers, Data Mgt, Cliff’s Summer Reading">View more information</a> <br /> <p> </p> “Shifting the Focus of Reference & Instruction Services”</a> (March '06)  Speaker: Joan K. Lippincott<p> <a href="http://puck.gsb.columbia.edu:8080/ramgen/video/admin/library_symposium_3-10-06.rm">Listen</a></p> <a href="https://www.cni.org/publications/joans-pubs/shifting-focus-ref-and-instr-service" rel="bookmark" title="Permanent Link to “Shifting the Focus of Reference & Instruction Services”">View more information</a> <br /> <p> </p> <p class="morearticles">View all <a href="/full-category-display/?tag=7&cat=42">Podcasts </a>on this topic</p><hr noshade></main><aside class="sidebar sidebar-primary widget-area" role="complementary" aria-label="Primary Sidebar" itemscope itemtype="https://schema.org/WPSideBar"><section id="nav_menu-9" class="widget widget_nav_menu"><div class="widget-wrap"><h4 class="widget-title widgettitle">Topics</h4> <div class="menu-topics-container"><ul id="menu-topics" class="menu"><li id="first-menu-item menu-item-51141" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-51141"><a 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