CINXE.COM

<!DOCTYPE html><html lang="en"><head><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer', 'GTM-5Z94L8');</script><link rel="apple-touch-icon" sizes="76x76" href="/apple-touch-icon.png"/><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"/><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"/><link rel="preconnect" href="https://images.ctfassets.net/"/><link rel="manifest" href="/manifest.json"/><link rel="mask-icon" href="/safari-pinned-tab.svg" color="#007BA8"/><meta name="msapplication-TileColor" content="#007BA8"/><meta name="apple-mobile-web-app-status-bar" content="#007BA8"/><meta name="theme-color" content="#007BA8"/><style> @font-face { font-family: 'Neue Helvetica'; src: url('/fonts/NeueHelvetica-Light.woff2') format('woff2'); font-weight: 300; font-display: swap; } @font-face { font-family: 'Neue Helvetica'; src: url('/fonts/NeueHelvetica-Book.woff2') format('woff2'); font-weight: 400; font-display: swap; } @font-face { font-family: 'Neue Helvetica'; src: url('/fonts/NeueHelvetica-Bold.woff2') format('woff2'); font-weight: 700; font-display: swap; } </style><meta charSet="utf-8"/><title>Mount Sinai Expands Postpartum Support, Launching Digital Outreach</title><meta name="description" content="Read about the Mount Sinai plan to expand follow-up with postpartum patients using automation."/><meta name="viewport" content="width=device-width, initial-scale=1"/><meta name="next-head-count" content="4"/><link rel="preload" href="/_next/static/css/35c52c388e8043cf6792.css" as="style"/><link rel="stylesheet" href="/_next/static/css/35c52c388e8043cf6792.css" data-n-g=""/><noscript data-n-css=""></noscript><link rel="preload" href="/_next/static/chunks/main-d956d1e2d0b569591969.js" as="script"/><link rel="preload" href="/_next/static/chunks/webpack-06aefce6c2605454be82.js" as="script"/><link rel="preload" href="/_next/static/chunks/framework.6d8e6fdfbb617442066b.js" as="script"/><link rel="preload" href="/_next/static/chunks/87ee9348.997ab6bf263fb3bb1f5a.js" as="script"/><link rel="preload" href="/_next/static/chunks/a99a189f.9cf57c1599951e221065.js" as="script"/><link rel="preload" href="/_next/static/chunks/979de361.277c6c448c19eaefb0de.js" as="script"/><link rel="preload" href="/_next/static/chunks/baf3f3cb.81c34e3c764e495150e8.js" as="script"/><link rel="preload" href="/_next/static/chunks/commons.e2f1dc5a3b7c64b8eae3.js" as="script"/><link rel="preload" href="/_next/static/chunks/b5deef23c7d8ef607d56d0077c937a2f99b5818b.f116d869a91edebbff84.js" as="script"/><link rel="preload" href="/_next/static/chunks/pages/_app-ceeea51ada38397baa5f.js" as="script"/><link rel="preload" href="/_next/static/chunks/447eac132bcd0fe8bf030a2a1c869e42aaea4030.5c2b382c592eb848a2b5.js" as="script"/><link rel="preload" href="/_next/static/chunks/pages/article/%5Bslug%5D-ba3a1d544634a020a94f.js" as="script"/><style data-styled="" data-styled-version="5.2.1">.eGqapu{font-size:16px;grid-area:read-time;line-height:24px;padding:8px 20px 24px;text-align:center;}/*!sc*/ .eGqapu a{color:inherit;-webkit-text-decoration:none;text-decoration:none;}/*!sc*/ .eGqapu span{display:block;margin-bottom:8px;}/*!sc*/ @media (min-width:600px){.eGqapu{margin:0 auto;padding:0 0 40px;}}/*!sc*/ @media (min-width:900px){.eGqapu{padding:0 0 64px;}}/*!sc*/ data-styled.g2[id="sc-gsTCUz"]{content:"eGqapu,"}/*!sc*/ .cQkQcA{border-bottom:2px solid;font-size:26px;grid-area:title;line-height:32px;margin:0 20px;padding:0 0 32px;}/*!sc*/ @media (min-width:600px){.cQkQcA{font-size:36px;line-height:42px;margin:0 auto;padding:0 0 40px;}}/*!sc*/ data-styled.g3[id="sc-dlfnbm"]{content:"cQkQcA,"}/*!sc*/ .jVdhUt{font-size:16px;grid-area:abstract;line-height:24px;margin:0 20px;padding:24px 0;}/*!sc*/ .jVdhUt p{margin:0;padding:0;}/*!sc*/ .jVdhUt p a{color:#007BA8;}/*!sc*/ .jVdhUt li{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;position:relative;-webkit-transition:color 0.1s;transition:color 0.1s;}/*!sc*/ .jVdhUt li::before{color:#007BA8;content:'▴';font-size:36px;left:0;margin-right:8px;top:-2px;}/*!sc*/ @media only screen and (device-width:390px) and (device-height:844px) and (-webkit-device-pixel-ratio:3) ,only screen and (device-width :375px) and (device-height :667px) and (-webkit-device-pixel-ratio :2){.jVdhUt li::before{font-size:inherit;margin-right:28px;}}/*!sc*/ .jVdhUt li:not(:last-of-type){margin-bottom:20px;}/*!sc*/ .jVdhUt ul{list-style-type:none;margin:0;padding:0;}/*!sc*/ @media (min-width:600px){.jVdhUt{font-size:18px;line-height:26px;margin:8px auto 0;padding:32px 0;}.jVdhUt li::before{margin-right:12px;}.jVdhUt li:not(:last-of-type){margin-bottom:32px;}}/*!sc*/ @media (min-width:900px){.jVdhUt{padding:32px 0 64px;}.jVdhUt li::before{margin-right:28px;}}/*!sc*/ data-styled.g5[id="sc-eCssSg"]{content:"jVdhUt,"}/*!sc*/ .kEVVVA{color:#141414;display:grid;font-family:"Neue Helvetica",sans-serif;padding-top:11%;grid-template-areas: 'logo' '.' 'title' 'abstract' 'read-time';grid-template-rows:auto 1fr auto auto auto;margin-bottom:10vh;min-height:100vh;position:relative;-webkit-transition:color 0.1s;transition:color 0.1s;}/*!sc*/ .kEVVVA .abstract li:before{color:#141414;}/*!sc*/ .kEVVVA.inView{color:#FFFFFF;}/*!sc*/ .kEVVVA.inView .abstract li:before{color:#007BA8;}/*!sc*/ @media (min-width:600px){.kEVVVA .sc-dlfnbm,.kEVVVA .sc-eCssSg,.kEVVVA .read-time{max-width:600px;width:100%;}}/*!sc*/ @media (min-width:900px){.kEVVVA .sc-dlfnbm,.kEVVVA .sc-eCssSg,.kEVVVA .read-time{max-width:650px;}}/*!sc*/ data-styled.g8[id="sc-iBPRYJ"]{content:"kEVVVA,"}/*!sc*/ .cWwROp{-webkit-filter:blur(0);filter:blur(0);height:100vh;left:50%;margin:0;opacity:1;padding:0;pointer-events:none;position:fixed;top:0;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);-webkit-transition:filter calc(0.1s * 3), opacity 0.1s;transition:filter calc(0.1s * 3), opacity 0.1s;width:100vw;}/*!sc*/ .cWwROp.isBlurred{-webkit-filter:blur(4px);filter:blur(4px);}/*!sc*/ .cWwROp::before{-webkit-animation:eckeeW calc(0.1s * 3);animation:eckeeW calc(0.1s * 3);background-color:#00000099;bottom:0;content:'';left:0;position:absolute;right:0;top:0;}/*!sc*/ .cWwROp img,.cWwROp video{height:100%;margin:0;object-fit:cover;padding:0;width:100%;}/*!sc*/ data-styled.g12[id="sc-kEjbxe"]{content:"cWwROp,"}/*!sc*/ .jLgNyL .footerlogo_1{stroke:#FFFFFF;}/*!sc*/ .jLgNyL .footerlogo_2{stroke:#FFFFFF;}/*!sc*/ .jLgNyL .footerlogo_3{stroke:#FFFFFF;}/*!sc*/ .jLgNyL .logo_1,.jLgNyL .logo_2,.jLgNyL .logo_3,.jLgNyL .logo_4{fill:#00AEEF;}/*!sc*/ .jLgNyL .logo_5,.jLgNyL .logo_6,.jLgNyL .logo_9{fill:#D80B8C;}/*!sc*/ .jLgNyL .logo_7,.jLgNyL .logo_8,.jLgNyL .logo_10,.jLgNyL .logo_11,.jLgNyL .logo_12,.jLgNyL .logo_13,.jLgNyL .logo_14,.jLgNyL .logo_15,.jLgNyL .logo_16,.jLgNyL .logo_17{fill:#221F72;}/*!sc*/ .jLgNyL .caretup_1,.jLgNyL .caretdown_1{stroke:#000000;}/*!sc*/ .jLgNyL .caretleft_1,.jLgNyL .caretright_1{stroke:#000000;}/*!sc*/ .jLgNyL .eye_1{fill:#000000;}/*!sc*/ .jLgNyL .arrowdown_1,.jLgNyL .download_2{fill:#000000;}/*!sc*/ .jLgNyL .download_1{fill:#000000;}/*!sc*/ .jLgNyL .play_1{stroke:#000000;}/*!sc*/ .jLgNyL .checkmark_1{fill:#000000;}/*!sc*/ .jLgNyL .circle_1{fill:#000000;}/*!sc*/ data-styled.g18[id="sc-hBEYos"]{content:"jLgNyL,"}/*!sc*/ .dvjDlL{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-appearance:none;-moz-appearance:none;appearance:none;background:none;border:2px solid;border-radius:50%;color:inherit;cursor:pointer;font-size:1.25rem;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;padding:20px;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:background-color 0.1s,border-color 0.1s,color 0.1s;transition:background-color 0.1s,border-color 0.1s,color 0.1s;}/*!sc*/ data-styled.g31[id="sc-lmoMRL"]{content:"dvjDlL,"}/*!sc*/ .cKPDNI{font-size:14px;line-height:20px;color:#000000;padding:16px 16px 160px;font-weight:400;display:grid;grid-template-columns:auto auto;position:relative;}/*!sc*/ .cKPDNI .download-footer--icon{height:16px;margin-left:4px;cursor:pointer;position:relative;display:inline-block;vertical-align:middle;}/*!sc*/ .cKPDNI .download-footer--icon::after{position:absolute;background:#FFFFFF;left:-1px;right:-1px;top:5px;height:6px;}/*!sc*/ .cKPDNI.loading .download-footer--icon::after{content:'';-webkit-animation:iLCbEM 0.7s infinite;animation:iLCbEM 0.7s infinite;}/*!sc*/ .cKPDNI::before{left:16px;right:16px;content:'';height:2px;position:absolute;top:0;background:#000000;}/*!sc*/ @media (min-width:900px){.cKPDNI{padding:16px 0 160px;}.cKPDNI:before{left:0;right:0;}}/*!sc*/ .cKPDNI .download-footer--text{margin:0;padding-right:96px;}/*!sc*/ .cKPDNI .download-footer--link{text-align:right;}/*!sc*/ .cKPDNI .download-footer--link .link{text-align:right;vertical-align:middle;padding:0 10px 10px;line-height:1;margin:0;cursor:pointer;color:inherit;-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;background:none;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;line-height:20px;}/*!sc*/ .cKPDNI .download-footer--link svg{cursor:pointer;}/*!sc*/ @media (min-width:600px){.cKPDNI{margin:0 auto;max-width:650px;}.cKPDNI .download-footer--text{padding-right:120px;}.cKPDNI .download-footer--link .link{font-size:16px;}}/*!sc*/ data-styled.g33[id="sc-giIncl"]{content:"cKPDNI,"}/*!sc*/ .jYyMJV{padding:40px 24px;background-color:#000000;position:relative;text-align:center;}/*!sc*/ @media (min-width:600px){.jYyMJV{padding:34px 40px;}}/*!sc*/ .jYyMJV .footer-copy{color:#FFFFFF;font-size:24px;line-height:28.6px;font-weight:700;margin:24px auto 36px;text-align:center;}/*!sc*/ @media (min-width:600px){.jYyMJV .footer-copy{margin:16px auto 34px;}}/*!sc*/ @media (min-width:1200px){.jYyMJV .footer-copy{max-width:80%;}}/*!sc*/ .jYyMJV .footer-link{color:#FFFFFF;font-size:14px;line-height:20px;font-weight:700;margin-bottom:16px;display:block;-webkit-text-decoration:none;text-decoration:none;}/*!sc*/ @media (min-width:600px){.jYyMJV .footer-link{margin-bottom:0;text-align:left;}}/*!sc*/ .jYyMJV .footer-copyright{color:#FFFFFF;font-size:14px;line-height:20px;font-weight:700;}/*!sc*/ @media (min-width:600px){.jYyMJV .footer-copyright{text-align:right;}}/*!sc*/ @media (min-width:600px){.jYyMJV .footer-bottom{display:grid;grid-template-columns:auto auto;}}/*!sc*/ data-styled.g34[id="sc-ezrdKe"]{content:"jYyMJV,"}/*!sc*/ .fEtFFi{display:grid;grid-auto-flow:column;grid-gap:1rem;margin:64px auto;grid-auto-columns:1fr;}/*!sc*/ data-styled.g35[id="sc-bYEvPH"]{content:"fEtFFi,"}/*!sc*/ .htPLPR{display:grid;grid-auto-rows:min-content;grid-gap:1rem;}/*!sc*/ data-styled.g36[id="sc-kLgntA"]{content:"htPLPR,"}/*!sc*/ .fufQhm{margin-bottom:64px;}/*!sc*/ @media (min-width:600px){.fufQhm .dual_picture{padding:0 20%;}.fufQhm .half_picture{padding:0 35%;}}/*!sc*/ @media only screen and (max-device-width:599px){.fufQhm .dual_picture{padding:0 5%;}.fufQhm .half_picture{padding:0 5%;}}/*!sc*/ data-styled.g39[id="sc-hiSbYr"]{content:"fufQhm,"}/*!sc*/ .dIlnvf{display:grid;-webkit-flex:center;-ms-flex:center;flex:center;padding-bottom:40px;position:relative;max-width:650px;margin:0 auto;padding:0 auto;height:100%;}/*!sc*/ @media (min-width:600px){.dIlnvf{padding-bottom:0;gap:8px;}.dIlnvf:hover .gallery__open-btn{opacity:1;pointer-events:all;}.dIlnvf.isVisible .gallery__caption::before{right:0;}.dIlnvf.isVisible .gallery__img{-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);}}/*!sc*/ .dIlnvf div.caption{font-weight:350;color:#000000;}/*!sc*/ .dIlnvf .gallery__caption{color:#000000;font-size:14px;font-weight:300;line-height:20px;max-width:80%;}/*!sc*/ .dIlnvf .gallery__caption strong{margin-right:0.3em;}/*!sc*/ @media (min-width:600px){.dIlnvf .gallery__caption{max-width:unset;padding-top:16px;position:relative;}.dIlnvf .gallery__caption::before{content:'';left:0;position:absolute;top:0;-webkit-transition:right 2s;transition:right 2s;}}/*!sc*/ @media (min-width:600px){.dIlnvf .gallery__caption{grid-row-start:1;}}/*!sc*/ @media (max-width:599px){.dIlnvf .gallery__caption{padding:0 16px;}}/*!sc*/ .dIlnvf .caption_img_number{float:left;}/*!sc*/ .dIlnvf > picture{overflow:hidden;}/*!sc*/ .dIlnvf .gallery__img{margin-bottom:16px;width:100%;padding:auto;}/*!sc*/ @media (min-width:600px){.dIlnvf .gallery__img{margin-bottom:0;-webkit-transform:scale(1.1);-ms-transform:scale(1.1);transform:scale(1.1);-webkit-transition:-webkit-transform 2s;-webkit-transition:transform 2s;transition:transform 2s;}}/*!sc*/ .dIlnvf .gallery__open-btn{background-color:#00000099;border:none;color:#FFFFFF;font-size:12px;padding:1em;position:absolute;right:1em;top:1em;-webkit-transition:opacity 0.1s;transition:opacity 0.1s;}/*!sc*/ @media (min-width:600px){.dIlnvf .gallery__open-btn{opacity:0;pointer-events:none;}}/*!sc*/ .dIlnvf .gallery__open-btn:focus{opacity:1;pointer-events:all;}/*!sc*/ data-styled.g40[id="sc-gWHgXt"]{content:"dIlnvf,"}/*!sc*/ .imyLku{color:#FFFFFF;}/*!sc*/ .imyLku .close-modal-btn{background-color:#00000099;border:none;color:#FFFFFF;font-size:12px;padding:1em;right:16px;top:16px;}/*!sc*/ @media (min-width:600px){.imyLku .close-modal-btn{font-size:20px;padding:1.4em;right:24px;top:24px;}}/*!sc*/ .imyLku figcaption{color:#000000;font-size:14px;font-weight:300;line-height:20px;max-width:80%;color:inherit;display:none;}/*!sc*/ .imyLku figcaption strong{margin-right:0.3em;}/*!sc*/ @media (min-width:600px){.imyLku figcaption{max-width:unset;padding-top:16px;position:relative;}.imyLku figcaption::before{content:'';left:0;position:absolute;top:0;-webkit-transition:right 2s;transition:right 2s;}}/*!sc*/ @media (min-width:600px){.imyLku figcaption{background-color:#00000099;border:none;bottom:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex:center;-ms-flex:center;flex:center;height:124px;left:0;text-align:center;padding:0 20% 0 20%;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;place-items:center;position:absolute;right:0;margin:auto;}}/*!sc*/ @media only screen and (max-device-width:599px){.imyLku figcaption{border:none;bottom:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex:center;-ms-flex:center;flex:center;height:200px;left:0;text-align:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;place-items:center;position:absolute;right:0;margin:auto;padding:0 5% 0 5%;}}/*!sc*/ .imyLku figure{height:100vh;margin:0;padding:0;position:relative;width:100vw;background:black;}/*!sc*/ .imyLku img{height:100%;object-fit:contain;width:100%;}/*!sc*/ .imyLku li{height:100vh;}/*!sc*/ .imyLku ul{list-style-type:none;margin:0;padding:0;}/*!sc*/ data-styled.g44[id="sc-bZSQDF"]{content:"imyLku,"}/*!sc*/ .iuSUlm{color:#000000;font-family:"Neue Helvetica",sans-serif;font-size:14px;line-height:20px;margin:0 0 64px;padding:0 16px;}/*!sc*/ @media (min-width:900px){.iuSUlm{padding:0;margin:0 auto 64px;max-width:650px;}}/*!sc*/ .iuSUlm p{margin:0 0 40px;}/*!sc*/ .iuSUlm p b{color:#000000;}/*!sc*/ .iuSUlm a{color:#007BA8;}/*!sc*/ .iuSUlm a b{color:#007BA8;}/*!sc*/ data-styled.g45[id="sc-iUuytg"]{content:"iuSUlm,"}/*!sc*/ .gvTrIx{color:#000000;font-family:"Neue Helvetica",sans-serif;font-size:20px;line-height:34px;font-weight:300;margin:0 0 64px;padding:0 16px;}/*!sc*/ @media (min-width:900px){.gvTrIx{padding:0;margin:0 auto 64px;max-width:650px;}}/*!sc*/ .gvTrIx p{margin:0 0 40px;}/*!sc*/ .gvTrIx p b{color:#000000;}/*!sc*/ .gvTrIx h2,.gvTrIx h3{color:#000000;margin:32px 0;font-weight:400;}/*!sc*/ .gvTrIx h2{font-size:22px;line-height:28.6px;}/*!sc*/ @media (min-width:600px){.gvTrIx h2{font-size:theme.typography?.size?.header2L;line-height:theme.typography?.height?.header2L;}}/*!sc*/ .gvTrIx h3{font-size:20px;line-height:24px;}/*!sc*/ @media (min-width:600px){.gvTrIx h3{font-size:theme.typography?.size?.header3L;line-height:theme.typography?.height?.header3L;}}/*!sc*/ .gvTrIx a{color:#007BA8;}/*!sc*/ .gvTrIx a b{color:#007BA8;}/*!sc*/ .gvTrIx > ul,.gvTrIx > ol{position:relative;margin:80px 0;padding-top:24px;}/*!sc*/ .gvTrIx > ul li,.gvTrIx > ol li{font-size:18px;line-height:26px;font-weight:300;}/*!sc*/ .gvTrIx ul{list-style:none;}/*!sc*/ .gvTrIx ul ul{margin-top:16px;}/*!sc*/ .gvTrIx ul li{position:relative;margin-bottom:16px;}/*!sc*/ .gvTrIx ul li::before{left:-40px;content:'';border-radius:100%;border:6px solid #007BA8;top:6px;position:absolute;}/*!sc*/ .gvTrIx ul li ul{margin-top:16px;}/*!sc*/ .gvTrIx ul li li{position:relative;margin-bottom:16px;}/*!sc*/ .gvTrIx ul li li::before{left:-40px;content:'';border-radius:100%;border:2px solid #007BA8;background-color:white;width:13px;height:13px;top:6px;position:absolute;}/*!sc*/ .gvTrIx ul li li ul{margin-top:16px;}/*!sc*/ .gvTrIx ul li li li{position:relative;margin-bottom:16px;}/*!sc*/ .gvTrIx ul li li li::before{left:-40px;content:'';border-radius:0%;background-color:#007BA8;width:10px;height:10px;margin-top:3px;top:6px;position:absolute;}/*!sc*/ .gvTrIx > ol{list-style:none;}/*!sc*/ .gvTrIx > ol li{margin-bottom:16px;position:relative;}/*!sc*/ .gvTrIx > ol li .unordered-index{width:16px;height:24px;color:#007BA8;font-weight:bold;position:absolute;left:-38px;font-size:18px;}/*!sc*/ data-styled.g47[id="sc-eggNIi"]{content:"gvTrIx,"}/*!sc*/ .fAfUth{font-size:48px;line-height:58px;color:#000000;margin:80px 0;padding:0 16px;}/*!sc*/ @media (min-width:600px){.fAfUth{padding:0;}}/*!sc*/ @media (min-width:600px){.fAfUth{margin:80px auto;max-width:650px;}}/*!sc*/ .fAfUth .quote-body{margin:0 0 24px;}/*!sc*/ .fAfUth .quote-attr{font-size:14px;line-height:20px;color:#007BA8;margin:0;}/*!sc*/ .fAfUth h1.quote-body{font-size:1em;font-weight:normal;}/*!sc*/ .fAfUth h2.quote-body{font-size:0.8em;font-weight:normal;}/*!sc*/ .fAfUth h3.quote-body{margin:0;margin-bottom:20px;font-size:0.67em;padding:0;line-height:45px;font-weight:normal;}/*!sc*/ data-styled.g60[id="sc-jeGSBP"]{content:"fAfUth,"}/*!sc*/ html{line-height:1.15;-webkit-text-size-adjust:100%;text-size-adjust:100%;}/*!sc*/ body{margin:0;}/*!sc*/ main{display:block;}/*!sc*/ h1{font-size:2em;margin:0.67em 0;}/*!sc*/ hr{box-sizing:content-box;height:0;overflow:visible;}/*!sc*/ pre{font-family:monospace,monospace;font-size:1em;}/*!sc*/ a{background-color:transparent;}/*!sc*/ abbr[title]{border-bottom:none;-webkit-text-decoration:underline;text-decoration:underline;}/*!sc*/ b,strong{font-weight:bolder;}/*!sc*/ code,kbd,samp{font-family:monospace,monospace;font-size:1em;}/*!sc*/ small{font-size:80%;}/*!sc*/ sub,sup{font-size:75%;line-height:0;position:relative;vertical-align:baseline;}/*!sc*/ sub{bottom:-0.25em;}/*!sc*/ sup{top:-0.5em;}/*!sc*/ img{border-style:none;}/*!sc*/ button,input,optgroup,select,textarea{font-family:inherit;font-size:100%;line-height:1.15;margin:0;}/*!sc*/ button,input{overflow:visible;}/*!sc*/ button,select{text-transform:none;}/*!sc*/ button,html [type="button"],[type="reset"],[type="submit"]{-webkit-appearance:button;}/*!sc*/ button::-moz-focus-inner,[type="button"]::-moz-focus-inner,[type="reset"]::-moz-focus-inner,[type="submit"]::-moz-focus-inner{border-style:none;padding:0;}/*!sc*/ button:-moz-focusring,[type="button"]:-moz-focusring,[type="reset"]:-moz-focusring,[type="submit"]:-moz-focusring{outline:1px dotted ButtonText;}/*!sc*/ fieldset{padding:0.35em 0.625em 0.75em;}/*!sc*/ legend{box-sizing:border-box;color:inherit;display:table;max-width:100%;padding:0;white-space:normal;}/*!sc*/ progress{vertical-align:baseline;}/*!sc*/ textarea{overflow:auto;}/*!sc*/ [type="checkbox"],[type="radio"]{box-sizing:border-box;padding:0;}/*!sc*/ [type="number"]::-webkit-inner-spin-button,[type="number"]::-webkit-outer-spin-button{height:auto;}/*!sc*/ [type="search"]{-webkit-appearance:textfield;outline-offset:-2px;}/*!sc*/ [type="search"]::-webkit-search-decoration{-webkit-appearance:none;}/*!sc*/ ::-webkit-file-upload-button{-webkit-appearance:button;font:inherit;}/*!sc*/ details{display:block;}/*!sc*/ summary{display:list-item;}/*!sc*/ template{display:none;}/*!sc*/ [hidden]{display:none;}/*!sc*/ abbr[title]{-webkit-text-decoration:underline dotted;text-decoration:underline dotted;}/*!sc*/ *,*::after,*::before{box-sizing:border-box;}/*!sc*/ body{font-family:"Neue Helvetica",sans-serif;-webkit-font-smoothing:antialiased;margin:0 auto;-webkit-scroll-behavior:smooth;-moz-scroll-behavior:smooth;-ms-scroll-behavior:smooth;scroll-behavior:smooth;}/*!sc*/ body.modal-blocked{overflow:hidden;}/*!sc*/ body:not(.apple) main{height:100vh;overflow:auto;}/*!sc*/ body:not(.apple) #__next{height:100vh;overflow:auto;-webkit-scroll-behavior:smooth;-moz-scroll-behavior:smooth;-ms-scroll-behavior:smooth;scroll-behavior:smooth;-webkit-scroll-snap-type:y mandatory;-moz-scroll-snap-type:y mandatory;-ms-scroll-snap-type:y mandatory;scroll-snap-type:y mandatory;}/*!sc*/ body:not(.apple) #__next > header,body:not(.apple) #__next > main,body:not(.apple) #__next > .message{-webkit-scroll-snap-align:start;-moz-scroll-snap-align:start;-ms-scroll-snap-align:start;scroll-snap-align:start;-webkit-scroll-snap-stop:always;-moz-scroll-snap-stop:always;-ms-scroll-snap-stop:always;scroll-snap-stop:always;}/*!sc*/ body.iPhone header nav ul{padding-bottom:64px;}/*!sc*/ body.iPhone .body-container,body.iPhone .report{padding-top:0;}/*!sc*/ body.apple .body-container,body.apple .report{padding-top:0;}/*!sc*/ html{background-color:#FFFFFF;}/*!sc*/ img{max-width:100%;vertical-align:middle;}/*!sc*/ ::-moz-selection{background:#E3008E;}/*!sc*/ ::selection{background:#E3008E;}/*!sc*/ video{max-width:100%;vertical-align:middle;}/*!sc*/ ::-moz-selection{background:#E3008E;}/*!sc*/ ::selection{background:#E3008E;}/*!sc*/ .body-container,.report{padding-top:160px;position:relative;max-width:1200px;margin:0 auto;}/*!sc*/ .report .rich-text p:first-child{font-weight:bold;color:#000000;}/*!sc*/ data-styled.g67[id="sc-global-hHAjSf1"]{content:"sc-global-hHAjSf1,"}/*!sc*/ @-webkit-keyframes eckeeW{from{opacity:0;}to{opacity:1;}}/*!sc*/ @keyframes eckeeW{from{opacity:0;}to{opacity:1;}}/*!sc*/ data-styled.g68[id="sc-keyframes-eckeeW"]{content:"eckeeW,"}/*!sc*/ @-webkit-keyframes iLCbEM{from{-webkit-transform:rotate(0deg);-ms-transform:rotate(0deg);transform:rotate(0deg);}to{-webkit-transform:rotate(360deg);-ms-transform:rotate(360deg);transform:rotate(360deg);}}/*!sc*/ @keyframes iLCbEM{from{-webkit-transform:rotate(0deg);-ms-transform:rotate(0deg);transform:rotate(0deg);}to{-webkit-transform:rotate(360deg);-ms-transform:rotate(360deg);transform:rotate(360deg);}}/*!sc*/ data-styled.g69[id="sc-keyframes-iLCbEM"]{content:"iLCbEM,"}/*!sc*/ </style></head><body><script type="text/javascript">(function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString()}document.cookie=a+"="+b+d+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="https://mountsinai.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', 'a27d2fb5-8255-4f15-94c7-cd1f4ffb0436');</script><noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5Z94L8" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><div id="__next"><figure opacity="1" class="sc-kEjbxe cWwROp"><picture><img src="https://images.ctfassets.net/iujm5coq335o/77fLGI9XZD0mZ7g2cTeR3t/7cb970d8fffb89376d0ca6ddd0dabb38/-OBGYN2024-_8_Follow-up-Calls_Hero_v2.jpg?fm=webp" alt="Mount Sinai Expands Postpartum Support, Launching Digital Outreach"/></picture></figure><header class="sc-iBPRYJ kEVVVA inView"><h1 class="sc-dlfnbm cQkQcA">Mount Sinai Expands Postpartum Support, Launching Digital Outreach</h1><div class="sc-eCssSg jVdhUt abstract"><p>Mount Sinai is expanding its post-discharge phone calls to include obstetric patients following a vaginal birth—who account for 60 percent of the Health System’s more than 11,000 yearly deliveries. </p></div><div class="sc-gsTCUz eGqapu read-time"><span>3 min read</span><a href="#content" title="Read more"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 16 16" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M1.646 4.646a.5.5 0 01.708 0L8 10.293l5.646-5.647a.5.5 0 01.708.708l-6 6a.5.5 0 01-.708 0l-6-6a.5.5 0 010-.708z" clip-rule="evenodd"></path></svg></a></div></header><main><div id="content" class="body-container"><div class="sc-eggNIi gvTrIx rich-text"><p>To improve the quality of care, reduce readmission rates, and optimize the patient experience, the Raquel and Jaime Gilinski Department of Obstetrics, Gynecology and Reproductive Science at Mount Sinai is expanding its postpartum post-discharge phone calls to include obstetric patients following a vaginal birth—who account for approximately 60 percent of the Health System’s more than 11,000 annual deliveries. </p><p>The program is a continuation of a larger focus on improving patient experience and quality metrics. About two years ago, Mount Sinai’s Transitions of Care Center began calling all patients who delivered via Cesarean birth. This was a critical first step in improving engagement by providing support to the highest risk patients during the postpartum period.</p><p>During the next phase of the initiative, launching in February 2024, Mount Sinai is ensuring that all patients who have a vaginal birth at the Health System’s two largest birthing hospitals will receive standardized digital outreach following the birth. This digital communication to patients at The Mount Sinai Hospital and Mount Sinai West includes an automated phone call and text message within 48 to 72 hours post-discharge. The automated system will attempt to reach patients three times, leaving a voicemail and text message in English and Spanish, with the goal to expand to other languages.</p><p>“We recognize that post-discharge calls are a well-established tool to improve patient experience and reduce adverse outcomes. With this innovative program, we have partnered with a health care technology organization to foster a culture of safe, timely, and equitable care of the highest quality,” says <a href="https://profiles.mountsinai.org/toni-a-stern" target="_blank" rel="noreferrer noopener">Toni A. Stern, MD, MS, MBA</a>, Vice Chair Quality, Diversity, Equity, and Inclusion, and Chief Patient Experience Officer, Mount Sinai Health System.</p><p>The automated call includes 11 questions and instructs the patient or caregiver to press a number on the phone keypad to respond to each question. Topics will address clinical and administrative concerns, including: </p><ol><li><span class="unordered-index">1.</span><p>Discharge instructions</p></li><li><span class="unordered-index">2.</span><p>Patient discharge materials</p></li><li><span class="unordered-index">3.</span><p>Return to normal function </p></li><li><span class="unordered-index">4.</span><p>Medications</p></li><li><span class="unordered-index">5.</span><p>Pain </p></li><li><span class="unordered-index">6.</span><p>Bleeding</p></li><li><span class="unordered-index">7.</span><p>Postpartum/postoperative infection </p></li><li><span class="unordered-index">8.</span><p>Post-birth warning signs</p></li><li><span class="unordered-index">9.</span><p>Elevated blood pressure</p></li><li><span class="unordered-index">10.</span><p>Status of infant</p></li><li><span class="unordered-index">11.</span><p>Follow-up appointment</p></li></ol><p></p></div><div class="sc-hiSbYr fufQhm"><div class="sc-bYEvPH fEtFFi dual_picture"><div class="sc-kLgntA htPLPR"><figure class="sc-gWHgXt dIlnvf gallery"><picture><img src="https://images.ctfassets.net/iujm5coq335o/5ZJDFzf47rYcz6tavMNrUn/ad2dce496d2eb32fedecbdebf159e512/-OBGYN2024-_8_Follow-up-Calls_Image-1_v2.jpg?fm=webp" alt="From left: Thandiwe Kangwa, MPA, CPXP, Toni A. Stern, MD, MS, MBA, and Erin Figueroa, MSN, RN, NE-BC." class="gallery__img"/></picture><button class="sc-lmoMRL dvjDlL gallery__open-btn" type="button" data-slide-index="0" aria-label="From left: Thandiwe Kangwa, MPA, CPXP, Toni A. Stern, MD, MS, MBA, and Erin Figueroa, MSN, RN, NE-BC."><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 16 16" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M1.5 10.036a.5.5 0 01.5.5v3.5h3.5a.5.5 0 010 1h-4a.5.5 0 01-.5-.5v-4a.5.5 0 01.5-.5z" clip-rule="evenodd"></path><path fill-rule="evenodd" d="M6.354 9.646a.5.5 0 010 .708l-4.5 4.5a.5.5 0 01-.708-.708l4.5-4.5a.5.5 0 01.708 0zm8.5-8.5a.5.5 0 010 .708l-4.5 4.5a.5.5 0 01-.708-.708l4.5-4.5a.5.5 0 01.708 0z" clip-rule="evenodd"></path><path fill-rule="evenodd" d="M10.036 1.5a.5.5 0 01.5-.5h4a.5.5 0 01.5.5v4a.5.5 0 11-1 0V2h-3.5a.5.5 0 01-.5-.5z" clip-rule="evenodd"></path></svg></button><div class="caption"><div class="sc-iUuytg iuSUlm rich-text gallery"><p>From left: Thandiwe Kangwa, MPA, CPXP, Toni A. Stern, MD, MS, MBA, and Erin Figueroa, MSN, RN, NE-BC.</p></div></div></figure></div></div></div><blockquote class="sc-jeGSBP fAfUth quote"><h3 class="quote-body">“The transition from hospital to home can be difficult for new parents. Post-discharge phone calls can provide additional support to the family unit.”</h3><p class="quote-attr">Erin Figueroa, MSN, RN, NE-BC</p></blockquote><div class="sc-eggNIi gvTrIx rich-text"><p>At the end of the call, patients can respond to an open-ended question about their concerns or other feedback by speaking or texting. The message also reminds patients that if there is an emergency, they should call 911 or go to the nearest emergency department. “This program increases interaction with patients by enabling Mount Sinai to follow up with every single person who gives birth in one of our facilities, streamlining processes through the timely identification of patients requiring additional support,” says Thandiwe Kangwa, MPA, CPXP, Director for Quality and Clinical Transformation, Mount Sinai Health System.</p><p>If a patient reports an issue, the appropriate care team will be notified for resolution. If it is a low-risk problem, such as having difficulty breastfeeding or filling a prescription, the provider will call within 24 to 48 hours. If the patient indicates a high-alert concern, such as heavy bleeding, high blood pressure, or a foul odor, the clinical staff will be immediately notified by text message so they can respond right away. “We have a clinical care team member closely monitoring the messages,” Ms. Kangwa says.</p></div><div class="sc-eggNIi gvTrIx rich-text"><p>This program has been linked to a reduction in readmissions, because it enables the health system to catch any concern early, before the one-week postop check-up, and address it before readmission might be needed. Parents who had a fetal demise will not receive the automated calls; they receive a personal call. In addition, parents with a child in the neonatal intensive care unit (NICU) will not be asked about the health of their child, as suggested by parents who have had a child in the NICU. The next stage in the program will provide follow-up for all patients who have had a gynecologic procedure, such as a hysterectomy.</p><p>Designing the program was a major undertaking. An interdisciplinary team of physicians, nurses, lactation consultants, administrators, and representatives from operations and information technology worked with an approved vendor in digital technology for the technical aspects of the project. The questions were developed by leaders in obstetrics and care quality, medical directors, and front-line care providers. Nurses played an integral part of writing and revising the script. </p><p>“The transition from hospital to home can be difficult for new parents. Post-discharge phone calls can provide additional support to the family unit,” says Erin Figueroa, MSN, RN, NE-BC, Senior Director of Nursing Women's Services, Obstetrics and Gynecology. “This simple method reinforces discharge plans and can identify potential adverse events. This continuity of care helps to improve communication, provide after-care advice, and aid in managing symptoms and complications.”</p><p>The automated system will input all patient data into a dashboard that enables the Health System to track patient outcomes, analyzing variables including race/ethnicity, type of health insurance, age, language, and the facility where patients gave birth. The data will inform care by enabling providers to assess patient outcome measures, such as postpartum complications, readmission rates, and the patient experience. “We are excited that this program will enable us to improve outcomes and enhance patient care without overburdening our health care providers,” Dr. Stern says.</p><p> </p></div><div class="sc-giIncl cKPDNI download-footer"><p class="download-footer--text">Mount Sinai Expands Postpartum Support, Launching Digital Outreach</p><div class="download-footer--link"><button type="button" class="link">Download Printable PDF<span class="download-footer--icon"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="sc-hBEYos jLgNyL"><path d="M8.5957 1V8.42287L11.6209 5.39765L13.0351 6.81187L8.30281 11.5442L7.5957 10.8371L6.8886 11.5442L2.15627 6.81187L3.57048 5.39765L6.5957 8.42288V1H8.5957Z" class="download_1" stroke-width="1" stroke-miterlimit="1"></path><path d="M2 13.6016H13.1913V15.6016H2V13.6016Z" class="download_2" stroke-width="1" stroke-miterlimit="1"></path></svg></span></button></div></div></div><button aria-label="facebook" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer;outline:none"><svg viewBox="0 0 64 64" width="32" height="32" class="fb"><circle cx="32" cy="32" r="31" fill="#3b5998"></circle><path d="M34.1,47V33.3h4.6l0.7-5.3h-5.3v-3.4c0-1.5,0.4-2.6,2.6-2.6l2.8,0v-4.8c-0.5-0.1-2.2-0.2-4.1-0.2 c-4.1,0-6.9,2.5-6.9,7V28H24v5.3h4.6V47H34.1z" fill="white"></path></svg></button><button aria-label="twitter" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer;outline:none"><svg viewBox="0 0 64 64" width="32" height="32" class="twitter"><circle cx="32" cy="32" r="31" fill="#000000"></circle><path d="M 41.116 18.375 h 4.962 l -10.8405 12.39 l 12.753 16.86 H 38.005 l -7.821 -10.2255 L 21.235 47.625 H 16.27 l 11.595 -13.2525 L 15.631 18.375 H 25.87 l 7.0695 9.3465 z m -1.7415 26.28 h 2.7495 L 24.376 21.189 H 21.4255 z" fill="white"></path></svg></button><button aria-label="linkedin" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer;outline:none"><svg viewBox="0 0 64 64" width="32" height="32" class="linkedin"><circle cx="32" cy="32" r="31" fill="#007fb1"></circle><path d="M20.4,44h5.4V26.6h-5.4V44z M23.1,18c-1.7,0-3.1,1.4-3.1,3.1c0,1.7,1.4,3.1,3.1,3.1 c1.7,0,3.1-1.4,3.1-3.1C26.2,19.4,24.8,18,23.1,18z M39.5,26.2c-2.6,0-4.4,1.4-5.1,2.8h-0.1v-2.4h-5.2V44h5.4v-8.6 c0-2.3,0.4-4.5,3.2-4.5c2.8,0,2.8,2.6,2.8,4.6V44H46v-9.5C46,29.8,45,26.2,39.5,26.2z" fill="white"></path></svg></button><button aria-label="email" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer;outline:none"><svg viewBox="0 0 64 64" width="32" height="32" class="email"><circle cx="32" cy="32" r="31" fill="#7f7f7f"></circle><path d="M17,22v20h30V22H17z M41.1,25L32,32.1L22.9,25H41.1z M20,39V26.6l12,9.3l12-9.3V39H20z" fill="white"></path></svg></button><footer class="sc-ezrdKe jYyMJV footer"><p class="footer-copy"><p>The Mount Sinai Hospital is ranked No. 17 in Obstetrics and Gynecology in the nation in 2024-2025 by <i>U.S. News and World Report®</i></p></p><div class="footer-bottom"><a class="footer-link" href="https://www.mountsinai.org/" target="_blank" rel="noreferrer">mountsinai.org</a><span class="footer-copyright">© Mount Sinai Health System</span></div></footer></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"slug":"obgyn2024-_8_follow-up-calls","data":{"articleCollection":{"items":[{"theme":"Light","showFooter":true,"sidebarArticlesCollection":{"total":0,"skip":0,"limit":5,"items":[],"__typename":"ArticleSidebarArticlesCollection"},"articleFooter":{"name":"OBGYN Footer","slug":"obgyn-footer","footerImage":null,"footerText":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The Mount Sinai Hospital is ranked No. 17 in Obstetrics and Gynecology in the nation in 2024-2025 by ","marks":[],"data":{}},{"nodeType":"text","value":"U.S. News and World Report®","marks":[{"type":"italic"}],"data":{}}]}]},"__typename":"FooterFooterText"},"__typename":"Footer"},"articleContributorsHeading":"Featured","articleContributorsAlign":"Bottom","title":"Mount Sinai Expands Postpartum Support, Launching Digital Outreach","linkedFrom":{"reportCollection":{"items":[{"showSchoolLogo":false,"slug":"obgyn2024","title":"Obstetrics, Gynecology and Reproductive Science","showFooter":true,"reportFooter":{"name":"OBGYN Footer","slug":"obgyn-footer","footerImage":null,"footerText":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The Mount Sinai Hospital is ranked No. 17 in Obstetrics and Gynecology in the nation in 2024-2025 by ","marks":[],"data":{}},{"nodeType":"text","value":"U.S. News and World Report®","marks":[{"type":"italic"}],"data":{}}]}]},"__typename":"FooterFooterText"},"__typename":"Footer"},"articlesCollection":{"items":[{"title":" Message From the Chair","eyebrow":"Message","readTime":"2 min","slug":"obgyn2024-_1_message-from-the-chair","__typename":"Article"},{"title":"Mount Sinai Receives $3 Million Gift to Support Women’s Health Research ","eyebrow":"Research","readTime":"4 min","slug":"obgyn2024-_2_womens-heath-research","__typename":"Article"},{"title":" With Empathy and Advanced Care, Mount Sinai-Rainbow Clinic Supports Full-Term Births After Perinatal Loss","eyebrow":"Obstetrics","readTime":"3 min","slug":"obgyn2024-_3_rainbow-clinic","__typename":"Article"},{"title":"Woman to Woman: 20 Years of Support for Patients With Gynecologic Cancers","eyebrow":"Gynecologic Oncology","readTime":"4 min","slug":"obgyn2024-_4_woman-to-woman","__typename":"Article"},{"title":"Clinical Trials Explore Antibody-Drug Conjugates for Gynecologic Cancers","eyebrow":"Gynecologic Oncology","readTime":"4 minuts","slug":"obgyn2024-_5_gynecologic-cancer-trials","__typename":"Article"},{"title":"Gestational Diabetes Influences Diabetes Incidence and Glycemic Control, With Greater Risks for Black and Hispanic People","eyebrow":"Research","readTime":"3 min","slug":"obgyn2024-_6_diabetes","__typename":"Article"},{"title":"Low-Dose Vaginal Misoprostol in Cervical Ripening Is Safest and Most Effective in Wide Review of Methods","eyebrow":"Research","readTime":"3 min","slug":"obgyn2024-_7_cervical","__typename":"Article"},{"title":"Mount Sinai Expands Postpartum Support, Launching Digital Outreach","eyebrow":"Obstetrics","readTime":"3 min","slug":"obgyn2024-_8_follow-up-calls","__typename":"Article"},{"title":"Liver Disease Not Seen as Risk for In Vitro Fertilization Patients","eyebrow":"Reproductive Science","readTime":"3 minute","slug":"liver2024-liver-disease-and-fertility","__typename":"Article"}],"__typename":"ReportArticlesCollection"},"__typename":"Report"}],"__typename":"ReportCollection"},"__typename":"ArticleLinkingCollections"},"bodyCollection":{"items":[{"sys":{"id":"35VAUef2pyRhEjlSFr4ja9","__typename":"Sys"},"__typename":"ContentTypeRichText","assetName":"Follow-up Calls Rich Text 1","bulletpoints":"Circle","body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"To improve the quality of care, reduce readmission rates, and optimize the patient experience, the Raquel and Jaime Gilinski Department of Obstetrics, Gynecology and Reproductive Science at Mount Sinai is expanding its postpartum post-discharge phone calls to include obstetric patients following a vaginal birth—who account for approximately 60 percent of the Health System’s more than 11,000 annual deliveries. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The program is a continuation of a larger focus on improving patient experience and quality metrics. About two years ago, Mount Sinai’s Transitions of Care Center began calling all patients who delivered via Cesarean birth. This was a critical first step in improving engagement by providing support to the highest risk patients during the postpartum period.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"During the next phase of the initiative, launching in February 2024, Mount Sinai is ensuring that all patients who have a vaginal birth at the Health System’s two largest birthing hospitals will receive standardized digital outreach following the birth. This digital communication to patients at The Mount Sinai Hospital and Mount Sinai West includes an automated phone call and text message within 48 to 72 hours post-discharge. The automated system will attempt to reach patients three times, leaving a voicemail and text message in English and Spanish, with the goal to expand to other languages.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"“We recognize that post-discharge calls are a well-established tool to improve patient experience and reduce adverse outcomes. With this innovative program, we have partnered with a health care technology organization to foster a culture of safe, timely, and equitable care of the highest quality,” says ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://profiles.mountsinai.org/toni-a-stern"},"content":[{"nodeType":"text","value":"Toni A. Stern, MD, MS, MBA","marks":[],"data":{}}]},{"nodeType":"text","value":", Vice Chair Quality, Diversity, Equity, and Inclusion, and Chief Patient Experience Officer, Mount Sinai Health System.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The automated call includes 11 questions and instructs the patient or caregiver to press a number on the phone keypad to respond to each question. Topics will address clinical and administrative concerns, including: ","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Discharge instructions","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Patient discharge materials","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Return to normal function ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Medications","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Pain ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Bleeding","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Postpartum/postoperative infection ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Post-birth warning signs","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Elevated blood pressure","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Status of infant","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Follow-up appointment","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]},"__typename":"ContentTypeRichTextBody"}},{"sys":{"id":"19q2gbVd5v5NGzqFu3sZU5","__typename":"Sys"},"__typename":"ImageCollection","assetName":"Calls group photo","showFullSizeWhenSingleImage":true,"imagesCollection":{"items":[{"asset":{"url":"https://images.ctfassets.net/iujm5coq335o/5ZJDFzf47rYcz6tavMNrUn/ad2dce496d2eb32fedecbdebf159e512/-OBGYN2024-_8_Follow-up-Calls_Image-1_v2.jpg","__typename":"Asset"},"caption":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"From left: Thandiwe Kangwa, MPA, CPXP, Toni A. Stern, MD, MS, MBA, and Erin Figueroa, MSN, RN, NE-BC.","marks":[],"data":{}}]}]},"__typename":"ImageCaption"},"__typename":"Image"}],"__typename":"ImageCollectionImagesCollection"}},{"sys":{"id":"52qM6lPzoCErC4SA3g1YzM","__typename":"Sys"},"__typename":"Quote","assetName":"Follow-up calls quote","quoteBodyQuotes":"Smart Quotes","quoteBodyFontSize":"H3 (Small)","quotebody":"The transition from hospital to home can be difficult for new parents. Post-discharge phone calls can provide additional support to the family unit.","attribute":"Erin Figueroa, MSN, RN, NE-BC"},{"sys":{"id":"5VALzrpgRPMWlIjsExNkih","__typename":"Sys"},"__typename":"ContentTypeRichText","assetName":"Follow-up Calls Rich Text 2","bulletpoints":"Circle","body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"At the end of the call, patients can respond to an open-ended question about their concerns or other feedback by speaking or texting. The message also reminds patients that if there is an emergency, they should call 911 or go to the nearest emergency department. “This program increases interaction with patients by enabling Mount Sinai to follow up with every single person who gives birth in one of our facilities, streamlining processes through the timely identification of patients requiring additional support,” says Thandiwe Kangwa, MPA, CPXP, Director for Quality and Clinical Transformation, Mount Sinai Health System.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If a patient reports an issue, the appropriate care team will be notified for resolution. If it is a low-risk problem, such as having difficulty breastfeeding or filling a prescription, the provider will call within 24 to 48 hours. If the patient indicates a high-alert concern, such as heavy bleeding, high blood pressure, or a foul odor, the clinical staff will be immediately notified by text message so they can respond right away. “We have a clinical care team member closely monitoring the messages,” Ms. Kangwa says.","marks":[],"data":{}}]}]},"__typename":"ContentTypeRichTextBody"}},{"sys":{"id":"6ffeeC7GJuGdoRnr3h4gMx","__typename":"Sys"},"__typename":"ContentTypeRichText","assetName":"Calls rich text 3","bulletpoints":"Circle","body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This program has been linked to a reduction in readmissions, because it enables the health system to catch any concern early, before the one-week postop check-up, and address it before readmission might be needed. Parents who had a fetal demise will not receive the automated calls; they receive a personal call. In addition, parents with a child in the neonatal intensive care unit (NICU) will not be asked about the health of their child, as suggested by parents who have had a child in the NICU. The next stage in the program will provide follow-up for all patients who have had a gynecologic procedure, such as a hysterectomy.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Designing the program was a major undertaking. An interdisciplinary team of physicians, nurses, lactation consultants, administrators, and representatives from operations and information technology worked with an approved vendor in digital technology for the technical aspects of the project. The questions were developed by leaders in obstetrics and care quality, medical directors, and front-line care providers. Nurses played an integral part of writing and revising the script. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"“The transition from hospital to home can be difficult for new parents. Post-discharge phone calls can provide additional support to the family unit,” says Erin Figueroa, MSN, RN, NE-BC, Senior Director of Nursing Women's Services, Obstetrics and Gynecology. “This simple method reinforces discharge plans and can identify potential adverse events. This continuity of care helps to improve communication, provide after-care advice, and aid in managing symptoms and complications.”","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The automated system will input all patient data into a dashboard that enables the Health System to track patient outcomes, analyzing variables including race/ethnicity, type of health insurance, age, language, and the facility where patients gave birth. The data will inform care by enabling providers to assess patient outcome measures, such as postpartum complications, readmission rates, and the patient experience. “We are excited that this program will enable us to improve outcomes and enhance patient care without overburdening our health care providers,” Dr. Stern says.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]},"__typename":"ContentTypeRichTextBody"}}],"__typename":"ArticleBodyCollection"},"contributors":null,"media":{"url":"https://images.ctfassets.net/iujm5coq335o/77fLGI9XZD0mZ7g2cTeR3t/7cb970d8fffb89376d0ca6ddd0dabb38/-OBGYN2024-_8_Follow-up-Calls_Hero_v2.jpg","__typename":"Asset"},"eyebrow":"Obstetrics","abstract":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Mount Sinai is expanding its post-discharge phone calls to include obstetric patients following a vaginal birth—who account for 60 percent of the Health System’s more than 11,000 yearly deliveries. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"__typename":"ArticleAbstract"},"readTime":"3 min","metaTitle":"Followup Calls | Mount Sinai Specialty Reports","metaKeywords":"postpartum, automated follow-up calls","metaDescription":"Read about the Mount Sinai plan to expand follow-up with postpartum patients using automation.","__typename":"Article"}],"__typename":"ArticleCollection"}},"loading":false,"themeName":"light"},"apolloState":{},"apollo":null},"page":"/article/[slug]","query":{"slug":"obgyn2024-_8_follow-up-calls"},"buildId":"gDNoBxjrNLYeyqZ98OVl5","runtimeConfig":{"CONTENTFUL_CONTENT_TOKEN":"3yFOfu8CWDQaFdzlUWm9FYbOi7S9wdHMyc-VB124QgE","CONTENTFUL_ENVIRONMENT":"master","CONTENTFUL_SPACE_ID":"iujm5coq335o","SERVER_ENV":"production","Base_Url":"https://reports.mountsinai.org"},"isFallback":false,"gip":true,"appGip":true}</script><script nomodule="" src="/_next/static/chunks/polyfills-0ad41e6c04f8d10531b8.js"></script><script src="/_next/static/chunks/main-d956d1e2d0b569591969.js" async=""></script><script src="/_next/static/chunks/webpack-06aefce6c2605454be82.js" async=""></script><script src="/_next/static/chunks/framework.6d8e6fdfbb617442066b.js" async=""></script><script src="/_next/static/chunks/87ee9348.997ab6bf263fb3bb1f5a.js" async=""></script><script src="/_next/static/chunks/a99a189f.9cf57c1599951e221065.js" async=""></script><script src="/_next/static/chunks/979de361.277c6c448c19eaefb0de.js" async=""></script><script src="/_next/static/chunks/baf3f3cb.81c34e3c764e495150e8.js" async=""></script><script src="/_next/static/chunks/commons.e2f1dc5a3b7c64b8eae3.js" async=""></script><script src="/_next/static/chunks/b5deef23c7d8ef607d56d0077c937a2f99b5818b.f116d869a91edebbff84.js" async=""></script><script src="/_next/static/chunks/pages/_app-ceeea51ada38397baa5f.js" async=""></script><script src="/_next/static/chunks/447eac132bcd0fe8bf030a2a1c869e42aaea4030.5c2b382c592eb848a2b5.js" async=""></script><script src="/_next/static/chunks/pages/article/%5Bslug%5D-ba3a1d544634a020a94f.js" async=""></script><script src="/_next/static/gDNoBxjrNLYeyqZ98OVl5/_buildManifest.js" async=""></script><script src="/_next/static/gDNoBxjrNLYeyqZ98OVl5/_ssgManifest.js" async=""></script></body></html>