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src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script> <div id="app"> <div class="main section viewport-content" role="main" id="content"> <div id="sections" class=> <h1 class="gb-header">Borrar el contenido de la Mac y restablecer a la configuración de fábrica</h1> <p class="subheader gb-subheader">Usa la función Borrar contenido y configuración para borrar de forma rápida y segura todos los datos, las opciones de configuración y las apps mientras mantienes el sistema operativo instalado.</p> <p class="gb-paragraph"><a href="#eacs" class="gb-anchor" link-type="ANCHOR">Usar Borrar contenido y configuración</a></p> <p class="gb-paragraph"><a href="#dontseeit" class="gb-anchor" link-type="ANCHOR">Si no puedes usar la función Borrar contenido y configuración</a></p> <h2 id="eacs" class="gb-header">Usar Borrar contenido y configuración</h2> <div class="note gb-note"><p class="gb-paragraph">Requiere macOS Monterey o versiones posteriores en una Mac con Apple Silicon o el chip de seguridad T2 de Apple</p></div> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Si usas macOS Ventura o versiones posteriores:</p><ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">En el menú Apple que está en la esquina de la pantalla, selecciona Configuración del Sistema.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en General en la barra lateral.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Transferir o Restablecer a la derecha.</p></li><li class="gb-list_item"><p class="gb-paragraph">Haz clic en Borrar contenido y configuración. <a href="#dontseeit" class="gb-anchor">¿No ves este botón?</a></p></li></ol></li><li class="gb-list_item"><p class="gb-paragraph">Si usas macOS Monterey:</p><ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">En el menú Apple que está en la esquina de la pantalla, selecciona Preferencias del Sistema.</p></li><li class="gb-list_item"><p class="gb-paragraph">En el menú de Preferencias del Sistema de la barra de menús, selecciona Borrar contenido y configuración. <a href="#dontseeit" class="gb-anchor">¿No ves esta opción?</a></p></li></ol></li><li class="gb-list_item"><p class="gb-paragraph">Se abre un asistente de borrado. Sigue las instrucciones en pantalla. Antes de que comience el borrado, verás un resumen de toda la configuración, el contenido multimedia, los datos y otros elementos que se borrarán o desactivarán. </p><ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Cuando se te pida que inicies sesión con tus credenciales de administrador, ingresa la contraseña que usas para iniciar sesión en la Mac. <a href="/es-us/102633" class="gb-anchor">¿Olvidaste tu contraseña de inicio de sesión?</a></p></li><li class="gb-list_item"><p class="gb-paragraph">Es posible que se te solicite ingresar la contraseña de tu cuenta de Apple para que la Mac pueda cerrar sesión en Encontrar. <a href="/es-us/102656" class="gb-anchor">¿Olvidaste tu contraseña?</a></p></li><li class="gb-list_item"><p class="gb-paragraph">Es posible que se te pregunte si quieres realizar un <a href="/es-us/102307" class="gb-anchor">respaldo de la Mac</a> antes de restablecerla.</p></li><li class="gb-list_item"><p class="gb-paragraph">Después de hacer clic en el botón Borrar contenido y configuración para confirmar que quieres continuar, la Mac se reinicia y muestra brevemente una pantalla en negro o una barra de progreso.</p><img class="gb-image" alt="Mensaje de Borrar contenido y configuración" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-os/monterey/macos-monterey-erase-all-content-and-settings.png" height="1200" width="1600" style="max-width: min(100%,800px);"/></li></ul></li><li class="gb-list_item"><p class="gb-paragraph">Si la Mac necesita volver a conectarse a un accesorio Bluetooth, como un teclado o mouse, es posible que se te pida que lo enciendas. Si el accesorio no se conecta en un lapso de 30 segundos, apágalo y vuelve a encenderlo. Cuando vuelvas a conectar un teclado Bluetooth, se te solicitará que elijas un idioma.</p></li><li class="gb-list_item"><p class="gb-paragraph">Es posible que se te pida que selecciones una red Wi-Fi o que conectes un cable de red. Para seleccionar una red, usa <span class='inline-icon gb-inline-icon'>el menú de Wi-Fi<img class="gb-inline-icon-image" alt="el menú de Wi-Fi" src="https://cdsassets.apple.com/live/7WUAS350/images/macos/big-sur/macos-big-sur-wifi-icon-full.png" height="60" width="60" style="max-width: 20px"/></span> que se encuentra en la esquina superior derecha de la pantalla.</p></li><li class="gb-list_item"><p class="gb-paragraph">Luego, la Mac se activa. Haz clic en Reiniciar.</p><img class="gb-image" alt="Activar la ventana Mac con el botón Reiniciar" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-os/monterey/macos-monterery-erase-all-mac-activated.png" height="618" width="800" style="max-width: min(100%,800px);"/></li><li class="gb-list_item"><p class="gb-paragraph">Después de que la Mac se reinicia, un asistente te guiará por el proceso de configuración, como si estuvieras configurando la Mac por primera vez.</p></li></ol> <p class="gb-paragraph">Si vas a vender, regalar o canjear la Mac y quieres que quede lista para usar, no uses el asistente de configuración ni los dispositivos Bluetooth conectados previamente, si hubiese alguno. Solo mantén presionado el botón de encendido de la Mac hasta que se apague.</p> <h2 id="dontseeit" class="gb-header">Si no puedes usar la función Borrar contenido y configuración</h2> <p class="gb-paragraph">La función Borrar contenido y configuración está disponible únicamente para macOS Monterey o versiones posteriores, y únicamente para una <a href="/es-us/116943" class="gb-anchor">Mac con Apple Silicon</a> o una <a href="/es-us/103265" class="gb-anchor">Mac con el chip de seguridad T2 de Apple</a>. Si esta función no está disponible o no funciona en la Mac:</p> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Para borrar la Mac y restablecerla a la configuración de fábrica, sigue los pasos que se indican en <a href="/es-us/102773" class="gb-anchor">qué hacer antes de vender, regalar o canjear la Mac</a>, pero ignora las instrucciones para usar Borrar contenido y configuración.</p></li><li class="gb-list_item"><p class="gb-paragraph">Para solo borrar la Mac sin restablecerla a la configuración de fábrica, obtén información sobre cómo <a href="/es-us/102506" class="gb-anchor">borrar una Mac con Apple Silicon</a> o <a href="/es-us/102639" class="gb-anchor">borrar una Mac con Intel</a>. </p></li><li class="gb-list_item"><p class="gb-paragraph">Al usar Borrar contenido y configuración, si ves un mensaje en el que se explica que otros volúmenes deben borrarse antes de poder borrar el contenido y la configuración, es posible que hayas usado Boot Camp para instalar Microsoft Windows. En ese caso, <a href="https://support.apple.com/guide/bootcamp-assistant/remove-windows-from-your-mac-using-boot-camp-bcmp59c41c31/mac" class="gb-anchor">usa Boot Camp para eliminar Windows y su partición</a>.</p></li></ul> <p class="gb-paragraph">Más allá del modelo o el estado en el que se encuentre, podemos convertir tu dispositivo en algo bueno para ti y para el planeta: <a href="https://www.apple.com/mx/trade-in/" class="gb-anchor">obtén información sobre cómo canjear o reciclar la Mac con Apple Trade In</a>.</p> <div class='mod-date'> <span>Fecha de publicación:</span> <time dateTime=octubre 21, 2024itemprop='datePublished'>octubre 21, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">¿Te ha resultado útil?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Ha resuelto mi problema.'> Sí </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='No es de utilidad.'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="El límite máximo de caracteres es 250." /> <label id='feedback-label' data-no-label="Gracias por informarnos." data-yes-label="Nos complace que este artículo haya sido útil." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="¿Qué podemos hacer para que este artículo resulte más útil? 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