Customer Account Services

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8">  <meta name="generator" content="TYPO3 CMS" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <link rel="stylesheet" href="/typo3temp/assets/css/68ba23ca7018816bec75e6bfaaa9a70f.css?1709398623" media="all"> <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.3.1/css/bootstrap.min.css" media="all"> <link rel="stylesheet" href="/fileadmin/templates/css/styles.min.css?1571164347" media="all"> <link rel="stylesheet" href="/fileadmin/templates/css/ndsu-2018.css?1732209583" media="all"> <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Montserrat:400,500&display=swap" media="all"> <title>Customer Account Services | NDSU</title>  <link href="https://www.ndsu.edu/cas/" rel="canonical" /> </head> <body> <section class="sr-navigation" role="navigation">  <ul class="remove-list-style"> <li> <a class="sr-only sr-only-focusable" href="#mainNav">Skip to main navigation</a> </li> <li> <a class="sr-only sr-only-focusable" href="#content">Skip to page content</a> </li> </ul> </section>  <header> <div class="navbar-mobile-container" role="navigation"> <div class="green-bar"> <div class="container flex-row flex-middle flex-wrap flex-right" style="justify-content: space-between;-webkit-box-pack: justify;"> <h1><a href="https://www.ndsu.edu"><img src="/fileadmin/templates/images/NDSU_logo_typebox_eps.svg" alt="North Dakota State University" title="" height="52" class="header-ndsu-logo" /></a></h1> <div class="sflgru-block d-none d-md-block"> <a href="https://www.ndsu.edu/academics">Student Focused</a> <img style="height: 1.7em;padding-bottom: .2em;" src="/fileadmin/templates/images/sflgru-wheat.svg" alt="•" /> <a href="https://www.ndsu.edu/about">Land Grant</a> <img style="height: 1.55em;padding-bottom: .3em;" src="/fileadmin/templates/images/sflgru-earth.svg" alt="•" /> <a href="https://www.ndsu.edu/research/">Research University</a> </div> <div class="d-none d-sm-block">  <form class="search-form" id="globalSearchForm" action="https://www.ndsu.edu/search/" method="GET"> <label for="globalSearchForm_input" class="sr-only">Search Term</label> <input id="globalSearchForm_input" name="q" type="text" placeholder="Search NDSU" /> <button type="submit" class="btn"><span class="sr-only">Submit</span><i class="fa fa-search" aria-hidden="true" title="Submit"></i></button> </form> </div> <div class="d-block d-sm-none">   <button id="show-search" style="margin-bottom:0; border:none; color:#fff; font-size:1.1em; padding:0.3em 0.5em 0.2em 0.5em; background-color:rgba(0,0,0,0.3)" type="button" class="btn btn-clear-yellow" aria-haspopup="true" aria-expanded="false" onclick="$('#globalSearchForm').parent('div').removeClass('d-none');$('#show-search').hide();$('#globalSearchForm_input').focus();"><i class="fa fa-search"></i><span style="font-weight:normal;font-size: 0.7rem;"><br/><span class="sr-only">Show </span>Search</span></button> </div> </div> </div> <ul class="navbar navbar-mobile navbar-vertical navbar-dark">  </ul> <div class="page-title-bar"> <div class="container flex-row flex-left flex-middle flex-wrap page-title-wrapper"> <h2 class="page-title"> <a href="/cas/">Customer Account Services</a> </h2> <button style="position:absolute; right:1em;margin-bottom:0;z-index:500;" type="button" class="btn btn-yellow navbar-toggle" aria-haspopup="true" aria-expanded="false"><span class="sr-only">Mobile menu</span></button> </div> </div> </div> </header>  <style> /* Styles to make this work */ /* Fix upstream (styles.min.css) */ main > *:first-child { margin-top: initial; } #main-container > *:first-child { margin-top: 1.5em; } .navbar.navbar-left { /* Not sure why it would ever be yellow text ... */ color: #000; } /* This comes in with additional classes from styles.min.css ... but do more than I want right now */ #mainNav .navbar .navbar .navbar.navbar-vertical { border-bottom: none; margin-left: 1em; } @media screen and (max-width:767px) { /* Script won't allow .hide-sm-down to be used on the #mainNav */ #mainNav { display: none; } /* Don't actually want top margin in this case (might feel different for the main page */ .layout .nav-col+.main-col { margin-top: 0; } } nav .was-h3, nav .was-h4 { font-size: 1.2em; font-weight: 500 !important; /* Fix the cascade so !important isn't necessary */ margin-bottom: 0; } .navbar .nav-link.was-h3, .navbar .nav-item.was-h3, .navbar .nav-link .was-h4, .navbar .nav-item .was-h4 { white-space: normal; } nav .was-h4 { padding: 1em; /* To match .nav-link, which this shouldn't have because it shouldn't have a hover effect unless it's actually clickable ... maybe fix the .nav-link:hover to be a.nav-link:hover and then use .nav-link on this instead? */ text-align: left; color: #595959; /* Differentiate it from looking like a link somehow. 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And then we can not style the first */ .nav-item + .nav-item { /*border-top: 1px solid #ccc;*/ } .layout .nav-col .navbar .nav-link { /*border-top: none;*/ } .layout .nav-col .navbar .sub-nav-title > .nav-link { border-top: none; } /* ndsu-2018.css adds this--make it more accurately describe what we want, there? */ body h3, body h4, body h5, body h6 { margin-top: initial; } main h3, main h4, main h5, main h6 { margin-top: 1em; } </style> <div id="main-container"> <div class="container">  <div class="layout"> <nav class="nav-col main-nav hide-sm-down" id="mainNav"><ul class="navbar navbar-vertical navbar-mobilize"><li class="sub-nav-title nav-item"><span class="was-h3 nav-link active">Customer Account Services<span class="sr-only"> Navigation</span></span><ul class="navbar navbar-vertical"><li class="nav-item"><a href="/cas/about_customer_account_services/" class="nav-link">About Customer Account Services</a></li><li class="nav-item"><a href="/cas/staff_directory_and_responsibilities/" class="nav-link">Staff Directory and Responsibilities</a></li><li class="nav-item"><a href="/cas/forms_1/" class="nav-link">Forms</a></li><li class="nav-item"><a href="/cas/non_student_corporate_customer_services/" class="nav-link">Non-Student (Corporate) Customer Services</a></li><li class="nav-item"><a href="/cas/department_services/" class="nav-link">Department Services</a></li><li class="nav-item"><a href="https://www.ndsu.edu/onestop" class="nav-link">Student Services through One Stop</a></li><li class="sub-nav-title nav-item"><span class="was-h4">Finance and Administration Departments</span></li><li class="nav-item"><a href="https://www.ndsu.edu/accounting" class="nav-link">Accounting</a></li><li class="nav-item"><a href="https://www.ndsu.edu/budget" class="nav-link">Budget Office</a></li><li class="nav-item"><a href="https://www.ndsu.edu/childcenter" class="nav-link">Center for Child Development</a></li><li class="nav-item"><a href="https://www.ndsu.edu/cas" class="nav-link">Customer Account Services</a></li><li class="nav-item"><a href="https://www.ndsu.edu/facilities" class="nav-link">Facilities Management</a></li><li class="nav-item"><a href="https://www.ndsu.edu/grants" class="nav-link">Grant and Contract Accounting</a></li><li class="nav-item"><a href="https://www.ndsu.edu/hr" class="nav-link">Human Resources/Payroll</a></li><li class="nav-item"><a href="https://www.ndsu.edu/purchasing" class="nav-link">Purchasing</a></li><li class="nav-item"><a href="https://www.ndsu.edu/police_safety/" class="nav-link">University Police and Safety</a></li><li class="nav-item"><a href="https://www.ndsu.edu/vpfa" class="nav-link">Vice President for Finance and Administration</a></li></ul></li></ul></nav> <main id="content" class="main-col"> <div class="container"> <div class="two-col container-layout"> <div class="row"> <div class="col-md-6 col-12"> <div id="c587157" class="frame frame-default frame-type-text frame-layout-0"><section><p><strong>Customer Account Services</strong> facilitates the processes used for assessing and collecting revenue generated by the University.  To learn more about our department and mission statement, visit <a href="https://www.ndsu.edu/cas/about_customer_account_services/" title="About Customer Account Services" target="_top" class="internal-link">About Customer Account Services</a>.</p></section></div> <div id="c587173" class="frame frame-default frame-type-text frame-layout-0"><section><h5>Department Services</h5><ul><li><a href="https://www.ndsu.edu/cas/department_deposits/cash_handling/" target="_top">Cash Handling</a></li><li><a href="https://www.ndsu.edu/cas/credit_card_payments_information_for_ndsu_departments/" target="_top">Credit Card Acceptance</a></li><li><a href="https://www.ndsu.edu/cas/department_deposits/" target="_top">Department Deposits</a></li><li><a href="/cas/department_deposits/cash_handling/department_drawsdepartment_check_cashing_and_change_requests/">Department Draws and Requests for Cash</a></li><li><a href="/cas/nelnet/">Nelnet</a></li><li><a href="https://www.ndsu.edu/cas/financial_reporting_and_reconciling/" target="_top">Financial Reporting and Reconciling</a></li><li><a href="https://www.ndsu.edu/cas/invoicing_and_billing_accounts/" target="_top">Corporate (non-student) Account Billing Process</a></li><li><a href="/cas/student_account_billing_process/">Student Account Billing Process</a><ul><li><a href="/cas/tuition_waiver_request_form/">Tuition Waiver Request Form</a></li></ul></li><li>Accounts Receivable Policies <ul><li><a href="https://www.ndsu.edu/cas/late_payment_fees/" target="_top">Late Payment Fees</a></li><li><a href="https://www.ndsu.edu/cas/non_sufficent_funds_nsf_check_payments_policy/" target="_top">Non-Sufficient Funds (NSF) Check Payments Policy</a></li></ul></li></ul><h5>Student Services:</h5><ul><li>For information related to student accounts, such as tuition, fees, payment information, policies and procedures please go to the <a href="https://www.ndsu.edu/onestop/account" target="_top">Tuition and Billing</a> page on the <a href="https://www.ndsu.edu/onestop/" title="NDSU One Stop page" target="_top" class="external-link">One Stop</a> website.</li></ul><h5><strong>Non-Student (Corporate Customer) Services:</strong></h5><ul><li><a href="https://quikpayasp.com/ndus/ndsu/commerce_manager/payer.do?orderType=Pay_NDSU_Invoice" target="_top">Online Payment Portal</a></li><li><a href="/cas/late_payment_fees/" title="NDSU Late Payment Fee Information" class="internal-link">NDSU Late Payment Fee Information </a></li><li><a href="/cas/collections/">Collections</a></li></ul></section></div> </div> <div class="col-md-6 col-12"> <div id="c587163" class="frame frame-default frame-type-textpic frame-layout-0"><div class="ce-textpic ce-left ce-above"><div class="ce-gallery" data-ce-columns="1" data-ce-images="1"><div class="ce-row"><div class="ce-column"><figure class="image "><img class="image-embed-item" src="/fileadmin/_processed_/0/0/csm_Kramer_Dorreen_2ec155437e.jpg" width="150" height="210" alt="" /></figure></div></div></div><div class="ce-bodytext"><p><b>Dorreen Kramer<br>Director</b><br>Phone: (701) 231-7710<br><a href="mailto:dorreen.kramer@ndsu.edu">dorreen.kramer@ndsu.edu</a></p></div></div></div> <div id="c667870" class="frame frame-default frame-type-text frame-layout-0"><section><header><h3 class=""> Contact Us </h3></header><p><strong>Phone:</strong> (701) 231-8782</p><p> <a href="mailto:ndsu.customer.acc@ndsu.edu">ndsu.customer.acc@ndsu.edu</a></p><p>*Please note that emails and phone calls are only answered during office hours.</p><p><strong>Hours of Operation:</strong><br> 8:00a.m. - 5:00 p.m., Monday - Friday (fall/spring semester)<br> 7:30a.m. - 4:00 p.m., Monday - Friday (summer semester and breaks)</p><p><strong>Mailing Address:</strong><br> NDSU Dept #3110<br> PO Box 6050<br> Fargo, ND  58108-6050</p><p><strong>Campus Address</strong>: [ <a href="https://www.ndsu.edu/pubweb/homepage/images/buildings/maps/map.ceres.pdf" title="Campus Map" target="_top" class="internal-link">Map</a> ]<br> Ceres Hall 302<br> 1301 Administration Avenue<br> Fargo, ND 58102</p><p> </p><p> </p><p>        </p></section></div> <div id="c125173" class="frame frame-default frame-type-textpic frame-layout-0"><div class="ce-textpic ce-center ce-above"><div class="ce-bodytext"><p><a href="http://www.ndsu.edu/biasreport" title="Report an incident of bias" target="_top" class="external-link"><img height="45" src="/fileadmin/_migrated/RTE/RTEmagicC_anti-bias_16.gif.gif" width="220" loading="lazy"></a></p></div></div></div> </div> </div> </div> </div> </main> </div> </div> </div> <footer class="footer-dept footer-left"> <div class="container"> <section class="footer-address"> <div class="address"> <p><strong>North Dakota State University</strong><br> Phone: +1 (701) 231-8782<br> Campus address: <a href="https://www.ndsu.edu/alphaindex/buildings/Building::240" title="About Ceres Hall" target="_top">Ceres Hall 302</a><br> Physical/delivery address: <a href="http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=1301+Administration+Ave%2C+Fargo%2C+ND+58102" title="Find on a map" target="_top">1301 Administration Ave, Fargo, ND 58102</a><br> Mailing address: NDSU Dept. 3110 / PO Box 6050 / Fargo, ND 58108-6050<br> Page manager: <a href="/cas/staff_directory_and_responsibilities/" title="Customer Account Services" class="internal-link">Customer Account Services</a></p> <p>Last Updated: Wednesday, March 13, 2024 3:21:34 PM<br /></p> </div> </section> </div> </footer> <footer class="footer-green footer-left"> <div class="container"> <section class="footer-address"> <a href="https://www.ndsu.edu" class="home-link"><img src="/fileadmin/templates/images/NDSU_logo.svg" alt="North Dakota State University" 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Customer Account Services | NDSU