CINXE.COM

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data-block-plugin-id="page_title_block" class="block block-core block-page-title-block"> <h1 class="uswds-page-title page-title">VCF Policies and Procedures</h1> </div> <div id="block-vcf-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article about="/policy"> <div> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div data-block-plugin-id="inline_block:text" data-inline-block-uuid="6db8c9c1-d6d2-4662-bac1-3a30d810c751" class="block block-layout-builder block-inline-blocktext"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The resources below outline the policies and procedures of the September 11th Victim Compensation Fund (“VCF”). The pages include information on eligibility criteria, the methodology used to calculate economic and non-economic loss, payment procedures, appeals and hearings, claims for deceased individuals, and information for claimants who are represented by an attorney for their claim.</p> <p>These resources are intended to be used as a reference by individuals who are filing a claim, or by those who are interested in how the VCF operates. The information is written for a personal injury victim who is filing his or her own claim, so references to “you” or “your” should be read as “the victim” in those cases where a Personal Representative or guardian may be filing the claim on the victim’s behalf.</p> <p>For more information about the history, regulations, and the laws governing the VCF, please see <u><strong><a href="/about">About the Fund</a></strong></u>. All the forms, resources, and documents referenced in these sections, are also individually posted under <u><strong><a href="/formsandresources">Forms and Resources</a></strong></u>. </p> <p><strong>Note</strong>:</p> <ul><li>The laws governing the VCF are collectively referred to as the “VCF Act” in these resources. </li> <li>The Policies and Procedures can be printed or converted to a PDF file. Please go to the section that you wish to print or save as a pdf, and press the “CTRL key and letter P” (PC) or “command key and letter P” (Mac) to open the printing window. Print/save instructions may vary depending on your specific computer and browser.</li> </ul></div> </div> <div data-block-plugin-id="inline_block:text" data-inline-block-uuid="d49c66fa-4f32-4d60-af00-febf60761638" class="block block-layout-builder block-inline-blocktext"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><ul><li><a href="/policy/eligibility-criteria-and-deadlines"><strong>Section 1: Eligibility Criteria and Deadlines</strong></a></li> <li><a href="/policy/calculation-loss"><strong>Section 2: Calculation of Loss (Compensation)</strong></a></li> <li><a href="/policy/awards-and-payment"><strong>Section 3: Awards and Payment</strong></a></li> <li><a href="/policy/appeals-and-hearings"><strong>Section 4: Appeals and Hearings</strong></a></li> <li><a href="/policy/amendments"><strong>Section 5: Amendments</strong></a></li> <li><a href="/policy/deceased-victims"><strong>Section 6: Deceased Victims</strong></a></li> <li><a href="/policy/information-individuals-attorneys"><strong>Section 7: Information for Individuals with Attorneys</strong></a></li> <li><a href="/policy/expedite-process"><strong>Section 8: Expedite Process</strong></a></li> </ul><p> </p></div> </div> <div data-block-plugin-id="inline_block:text" data-inline-block-uuid="76e9918a-7f09-466e-8047-24620e351672" class="block block-layout-builder block-inline-blocktext"> <h2>Change Log</h2> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>These policies and procedures were last updated on February 12, 2025, with the following noteworthy updates:</p><ul><li><a href="/policy/awards-and-payment#toc-3-9-vcf-claimants-who-file-claims-with-the-u-s-victims-of-state-sponsored-terrorism-fund-usvsst-fund-">Section 3.9</a>: Updated to explain how claims and offsets will be processed for VCF claimants who file claims with the U.S. Victims of State Sponsored Terrorism Fund (“USVSST Fund”) – effective February 12, 2025, the VCF will no longer wait until 2039 to pay VCF claims with a USVSST Fund claim for the same victim.</li></ul></div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </main> <footer class="usa-footer usa-footer--big" role="contentinfo"> <div class="grid-container usa-footer__return-to-top"> <a href="#">Return to top</a> </div> <div class="usa-footer__primary-section"> <div class="grid-container"> <div class="grid-row grid-gap-4"> <div class="mobile-md:grid-col-12 mobile-lg:grid-col-6 desktop:grid-col-5"> <section class="margin-bottom-3"> <div class="region region-footer-first-col"> <div id="block-footertelephone" data-block-plugin-id="block_content:92208839-46fb-4ded-b918-39421287e016" class="block block-block-content block-block-content92208839-46fb-4ded-b918-39421287e016"> <h2 class="block-label">September 11th Victim Compensation Fund</h2> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div alt="phone-icon" data-entity-type="media" data-entity-uuid="25eb1fc0-6fe1-4fa0-945f-5a3440ca9a2f" data-langcode="en" title="phone" class="align-left embedded-entity"> <img loading="lazy" src="/sites/vcf/files/images/2020-02/phone.png" alt="phone-icon" title="phone" typeof="foaf:Image" /></div> <p> VCF Helpline <a href="tel:18558851555">1-855-885-1555</a></p> <p> </p> <p><strong>Mailing Address:</strong></p> <p>September 11th Victim Compensation Fund</p> <p>P.O. 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