Contact Center and Customer Experience Solutions

<!DOCTYPE HTML> <html lang="en"> <head> <title>Contact Center and Customer Experience Solutions | Verizon</title> <meta charSet='utf-8'/> <meta httpEquiv='X-UA-Compatible' content='IE=edge'/> <meta name='viewport' content='width=device-width,initial-scale=1,minimum-scale=1,viewport-fit=cover'/> <meta name="locale" content="en"/> <meta name="description" content="Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. 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Drive loyalty and capture the voice of the customer."/> <meta property="og:locale" content="en-us"/> <meta property="og:type" content="website"/> <meta property="og:site_name" content="Verizon Business"/> <meta property="twitter:site" content="@VerizonBusiness"/> <meta property="twitter:card" content="summary_large_image"/> <link href="/business/products/contact-center-cx/" hreflang="en-us" rel="alternate" /><link href="/business/de-de/products/contact-center-cx/" hreflang="de-de" rel="alternate" /><link href="/business/en-au/products/contact-center-cx/" hreflang="en-au" rel="alternate" /><link href="/business/en-gb/products/contact-center-cx/" hreflang="en-gb" rel="alternate" /><link href="/business/en-nl/products/contact-center-cx/" hreflang="en-nl" rel="alternate" /><link href="/business/en-sg/products/contact-center-cx/" hreflang="en-sg" rel="alternate" /><link href="/business/fr-fr/products/contact-center-cx/" hreflang="fr-fr" rel="alternate" /><link href="/business/ja-jp/products/contact-center-cx/" hreflang="ja-jp" rel="alternate" /> <link rel="stylesheet" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves-cake/site.css" type="text/css">  <script type="text/javascript" src="/business/etc.clientlibs/ves/clientlibs/main/resources/scripts/nr.js" async onload="newrelic.setCustomAttribute('pagegen', 'NG24');"></script>  <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/3.7.1/jquery.min.js" data-async></script>  <script> var digitalData = window.digitalData || { pageInfo: {}, page: {}, internalCampaignInfo: {}, visitorProfile: {}, userProfile: {}, formInfo: {}, filterInfo: {}, CommunicationInfo: {} }; // line 5 - 32 digitalData.pageInfo.pageName = 'vbg:na:us:en:products:contact-center-cx'; digitalData.pageInfo.siteSectionsLevel1 = 'Home'; digitalData.pageInfo.siteSectionsLevel2 = 'Products'; digitalData.pageInfo.siteSectionsLevel3 = 'Contact Center CX'; digitalData.pageInfo.siteSectionsLevel5 = 'Home:Products:Contact Center CX'; digitalData.pageInfo.MarketoID = "undefined"; digitalData.pageInfo.MarketoStatus = "undefined"; digitalData.pageInfo.url = window.location.href; digitalData.pageInfo.pageurl = '/business/products/contact-center-cx/'; digitalData.pageInfo.seoStrategyPageName = 'Contact Center and Customer Experience Solutions'; digitalData.pageInfo.pageType = 'enterprise: '; digitalData.pageInfo.pageSubType = 'undefined'; digitalData.pageInfo.languageSelected = 'en'; digitalData.pageInfo.siteName = 'Verizon Business Group'; digitalData.pageInfo.brand = 'vbg'; digitalData.pageInfo.portfolio = 'cx'; digitalData.pageInfo.areaInterest = 'Business_Communications'; digitalData.pageInfo.country = 'us'; digitalData.pageInfo.region = 'na'; digitalData.pageInfo.renderedExperience = (window.innerWidth > 1200) ? 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} }); } </script> <div class="secondarynav cup dark "> <ul class="breadcrumb-list" aria-label="Breadcrumb"> <li><a class="vz-text-link" href="https://www.verizon.com/business/" data-loc="Secondary Nav:Breadcrumb">Home</a></li> <li><a class="vz-text-link" href="https://www.verizon.com/business/products/" data-loc="Secondary Nav:Breadcrumb">Products</a></li> <li><a class="vz-text-link" href="https://www.verizon.com/business/products/contact-center-cx/" data-loc="Secondary Nav:Breadcrumb">Contact Center CX</a></li> </ul> <div> <div class="chat" id="bc-chat-link"></div> <a class="vz-text-link contact-us" href="tel:877-297-7816"><span>877-297-7816</span></a> <a class="vz-button-link contact-us primary button small" href="/business/contact/request-consultation/"><span>Contact sales</span></a> </div> <script type="text/javascript"> if (typeof(digitalData)!="undefined") { digitalData.pageInfo.tfn="877-297-7816"; } </script> </div> </header> <div> <div class="cakeContent"> <div id="Cffffad58" class="Cffffad58 contain indent cup half reverse gap sticky" aria-labelledby="hCffffad58" role="region"> <style type="text/css"> .background.Cffffad58 { background-color:#000; background-position:right center; background-size:cover; } .Cffffad58>.primary>.background { background-color:rgba(0,0,0,0.7); } .background.Cffffad58 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/devices-in-use/mature-business-professional-talking-smartphone-window-overlook_606379428_full.webp); } @media (max-width: 760px) { .background.Cffffad58 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/bin/get/img.mobile.jpg?id=fee38224-3481-41a6-8037-76121f75365a); } } </style> <div class="background Cffffad58 bled hasimg dark fill "> </div> <div class="aspect alarge mcard cslide"> <div class="plate Cffffad58 half reverse gap "> <div class="primary dark hasbg middle"> <div class="background bled dark "> </div> <div> <h1 id="hCffffad58" class="head align-left bold mw11">Customer Experience and Contact Center Solutions</h1> <div class="text align-left bodyMD thin mw11 "> <p>Deliver easy, fast, personal and secure customer experiences (CX) across all touch points with Verizon鈥檚 best-in-class contact center solutions.</p> </div> </div> </div> <div class="secondary dark top empty"> </div> </div> </div> </div>  </div> <div class="cakeContainer"> <div id="Cffffd168" class="Cffffd168 contain cup full anchornav"> <style> .background.Cffffd168 { background-color:#fff; background-position:center; background-size:contain; } .Cffffd168>.primary>.background, .Cffffd168>.secondary>.tabs::before { background-color:#fff; } .Cffffd168>.secondary>.background, .Cffffd168>.secondary>.tabs { background-color:#fff; } </style> <div class="background Cffffd168 bled light "> </div> <div class="primary light" data-n="3"> <div class="background Cffffd168 light "> </div> <div class="anchor full"> <div id="Cbb52" class="Cbb52 contain cup full gaap padabove columns" data-label="Benefits"> <style> .background.Cbb52 { background-color:#fff; background-position:center; background-size:contain; } .Cbb52>.primary>.background, .Cbb52>.secondary>.tabs::before { background-color:#fff; } .Cbb52>.secondary>.background, .Cbb52>.secondary>.tabs { background-color:#fff; } .Cbb52 .scroller .items { width: 200%; } @media (max-width: 760px) {.Cbb52 .scroller .items { width: 400%; }} @media (min-width: 1280px) { .Cbb52 .scroller.bleed .items { width: calc(200 * 12.8px + 100vw - 1304px); } </style> <a name="benefits" data-name="benefits" id="benefits"></a> <div class="background Cbb52 bleed light fill "> </div> <div class="fullcontent light "> <h2 id="hCbb52" class="head align-left bold mw">Benefits</h2> </div> <div class="primary light" data-n="4"> <div class="background Cbb52 light "> </div> <div class="columns mStack"> <div class="crow c2 full gaap light " data-n="4"> <div id="Cffffa7c1" class="Cffffa7c1 contain indent cup full" aria-labelledby="hCffffa7c1" role="region"> <style type="text/css"> .background.Cffffa7c1 { background-color:#F6F6F6; background-position:center; background-size:contain; } .Cffffa7c1>.secondary>.background { background-color:#EE0000; } </style> <div class="background Cffffa7c1 rounded light "> </div> <div class="plate Cffffa7c1 full disclosure"> <div class="primary disclosure light top"> <picture class="icon red headM rounded align-left"><source type="image/svg+xml" srcset="https://www.verizon.com/business/dam/images/icons/human/group.svg"/> <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21.6 21.6"> <path d="M19.8,13.90446H18.68037a3.67023,3.67023,0,0,0-7.20434-.998A6.31918,6.31918,0,0,1,14.447,18.25865H13.32734v-.0141a5.20386,5.20386,0,0,0-10.40771.0141H1.8a6.31222,6.31222,0,0,1,8.65918-5.87128A4.79282,4.79282,0,0,1,19.8,13.90446ZM12.41627,5.92735a2.586,2.586,0,1,1,2.58606,2.586A2.586,2.586,0,0,1,12.41627,5.92735Zm1.125,0a1.461,1.461,0,1,0,1.46106-1.461A1.4627,1.4627,0,0,0,13.54127,5.92735ZM4.80781,7.90019A3.31559,3.31559,0,1,1,8.12343,11.2158,3.31558,3.31558,0,0,1,4.80781,7.90019Zm1.125,0A2.19059,2.19059,0,1,0,8.12343,5.70964,2.193,2.193,0,0,0,5.93281,7.90019Z"/> </svg> </picture> <h3 id="hCffffa7c1" class="headM align-left thin mw12"><span class="bodyXL">Elevated CX</span></h3> </div> <div class="secondary disclosure dark hasbg top"> <div class="background rounded light "> </div> <div class="text align-left bodyMD thin mw12 "> <p>Provide frictionless CX with secure self-service and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics.</p> </div> </div> <div class="plus "></div> </div> </div>  <div id="Cffff0f7b" class="Cffff0f7b contain indent cup full" aria-labelledby="hCffff0f7b" role="region"> <style type="text/css"> .background.Cffff0f7b { background-color:#F6F6F6; background-position:center; background-size:contain; } .Cffff0f7b>.secondary>.background { background-color:#EE0000; } </style> <div class="background Cffff0f7b rounded light "> </div> <div class="plate Cffff0f7b full disclosure"> <div class="primary disclosure light top"> <picture class="icon red headM rounded align-left"><source type="image/svg+xml" srcset="https://www.verizon.com/business/dam/images/icons/human/swipe.svg"/> <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21.6 21.6"><path d="M15.65,10H12.58L12,5.18A1.48,1.48,0,0,0,9,5.38v8c0,.14,0,.14-.23.12L8,12.77a2.72,2.72,0,0,0-3.75,0l-.42.42,5,5a5.14,5.14,0,0,0,3.72,1.6,4.58,4.58,0,0,0,.64,0c3.4-.39,4.49-3.75,4.49-5.32V12.05A2.09,2.09,0,0,0,15.65,10Zm.9,4.48c0,.79-.58,3.81-3.45,4.15a3.93,3.93,0,0,1-3.37-1.22l-4.1-4.1a1.5,1.5,0,0,1,1.57.34l.77.76a1.3,1.3,0,0,0,.89.35,1.26,1.26,0,0,0,1-.36,1.38,1.38,0,0,0,.38-1v-8c0-.31.54-.35.58,0l.77,5.8h4.1a.9.9,0,0,1,.9.91Zm-8-7.18a2.53,2.53,0,0,1-.66-1.72,2.56,2.56,0,0,1,5.12,0,2.46,2.46,0,0,1-.14.86L14,6.79A3.74,3.74,0,1,0,7.65,8.05Z"/></svg> </picture> <h3 id="hCffff0f7b" class="headM align-left thin mw12"><span class="bodyXL">Empowered employees</span></h3> </div> <div class="secondary disclosure dark hasbg top"> <div class="background rounded light "> </div> <div class="text align-left bodyMD thin mw12 "> <p>Give employees the tools and data they need to seamlessly connect with customers and help make their jobs easier, more efficient and productive.</p> </div> </div> <div class="plus "></div> </div> </div>  <div id="Cc6a8" class="Cc6a8 contain indent cup full" aria-labelledby="hCc6a8" role="region"> <style type="text/css"> .background.Cc6a8 { background-color:#F6F6F6; background-position:center; background-size:contain; } .Cc6a8>.secondary>.background { background-color:#EE0000; } </style> <div class="background Cc6a8 rounded light "> </div> <div class="plate Cc6a8 full disclosure"> <div class="primary disclosure light top"> <picture class="icon red headM rounded align-left"><source type="image/svg+xml" srcset="https://www.verizon.com/business/dam/images/icons/directional/flexibility-three-arrows.svg"/> <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21.6 21.6"><path d="M8.92891,5.471l-.799-.799L11.0019,1.8l2.871,2.872-.79895.799-1.507-1.507V9.878h-1.131V3.964Zm-3.433,3.451-.799-.799-2.872,2.872,2.872,2.871.799-.79895L3.9889,11.56h6.124V10.429H3.9889ZM16.903,8.10762l-.79907.79907,1.47778,1.4779H13.43989a3.09844,3.09844,0,0,0-3.09472,3.09485V19.8h1.13012V13.47944a1.96683,1.96683,0,0,1,1.9646-1.9646h4.20069L16.104,13.05146l.79907.79908L19.7751,10.9792Z"/></svg> </picture> <h3 id="hCc6a8" class="headM align-left thin mw11"><span class="bodyXL">Scaled operations</span></h3> </div> <div class="secondary disclosure dark hasbg top"> <div class="background rounded light "> </div> <div class="text align-left bodyMD thin mw11 "> <p>Scale quickly and easily to meet evolving customer needs with flexible, cost-effective cloud contact-center solutions.</p> </div> </div> <div class="plus "></div> </div> </div>  <div id="C617b" class="C617b contain indent cup full" aria-labelledby="hC617b" role="region"> <style type="text/css"> .background.C617b { background-color:#F6F6F6; background-position:center; background-size:contain; } .C617b>.secondary>.background { background-color:#EE0000; } </style> <div class="background C617b rounded light "> </div> <div class="plate C617b full disclosure"> <div class="primary disclosure light top"> <picture class="icon red headM rounded align-left"><source type="image/svg+xml" srcset="https://www.verizon.com/business/dam/images/icons/security/security-check-suite.svg"/> <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 21.6 21.6"><path d="M10.11,12.25,7.23,9.37,8,8.58l2.09,2.1,4-4,.79.79ZM18.68,1.8v6c0,4.89-3.1,9.24-7.88,12C6,17,2.93,12.65,2.93,7.76v-6ZM17.55,2.92H4.05V7.76c0,4.13,2.45,8,6.75,10.72,4.3-2.71,6.75-6.59,6.75-10.72Z"/></svg> </picture> <h3 id="hC617b" class="headM align-left thin mw11"><span class="bodyXL">Protected data</span></h3> </div> <div class="secondary disclosure dark hasbg top"> <div class="background rounded light "> </div> <div class="text align-left bodyMD thin mw11 "> <p>Protect customer and company data across voice communications with a layered approach to security and the option to get expert consulting to further mitigate risk.</p> </div> </div> <div class="plus "></div> </div> </div>  </div> </div> </div> </div>  <div id="Cffff56f4" class="Cffff56f4 contain cup full gapbelow accordion" data-label="Products"> <style> </style> <a name="products" data-name="products" id="products"></a> <div class="fullcontent nav"> <h2 id="hCffff56f4" class="head align-left bold mw7">Products</h2> </div> <div class="primary " data-n="5"> <div class="accordion caret"> <input type="checkbox" id="aC22b8" name="Cffff56f4" aria-label="Cloud contact center" checked/><label class="vz-text-link headS pad thin" tabindex="0" id="label_aC22b8" for="aC22b8" onClick="this.blur()"><h3 class="headS pad thin">Cloud contact center</h3> </label> <div> <div id="C22b8" class="C22b8 contain cup full gaap columns" data-label="Cloud contact center"> <style> .background.C22b8 { background-color:#fff; background-position:center; background-size:contain; } .C22b8 .scroller .items { width: 100%; } @media (max-width: 760px) {.C22b8 .scroller .items { width: 300%; }} @media (min-width: 1280px) { .C22b8 .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <a name="cloud-contact-center" data-name="cloud-contact-center" id="cloud-contact-center"></a> <div class="background C22b8 bled light "> </div> <div class="fullcontent light "> <div class="text align-left bodySL mw8 "> <p>Elevate customer and agent experiences with flexible Verizon cloud contact center solutions. Our contact-center-as-a-service (CCaaS) solutions modernize your contact center to help you meet customer needs more efficiently. Quick, reliable network connections can help you scale quickly while controlling costs, and automatic updates enable continuous innovation.</p> </div> <div class="ctas align-left bodySL"> <a id="lC4427" class="primary button vz-button-link" href="/business/products/contact-center-cx/cloud-contact-center/" data-loc="Content:Button:Products:Cloud contact center:See all" aria-labelledby="lC4427 hCffff56f4">See all</a> </div> </div> <div class="primary light" data-n="3"> <div class="columns mscroll"> <div class="crow c3 full gaap light " data-n="3"> <div id="Cffff9e21" class="Cffff9e21 contain indent cup full" aria-labelledby="hCffff9e21" role="region"> <style type="text/css"> .background.Cffff9e21 { background-color:unset; background-position:center center; background-size:cover; } .Cffff9e21>.secondary>.background { background-color:#F6F6F6; } .primary> .background.Cffff9e21 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/devices-in-use/outdoors-businesswoman-phone-smile_3dff4aca-0e6a-4e90-a101-bd2a3a56dc6e_384_2x.webp); } </style> <div class="background Cffff9e21 rounded "> </div> <div class="aspect acard3"> <a class="full arrow vz-text-link" href="/business/products/contact-center-cx/cloud-contact-center/virtual-contact-center/" data-loc="Content:Link:Cloud contact center:Virtual Contact Center:null" aria-labelledby=" hCffff9e21"></a> <div class="plate Cffff9e21 full "> <div class="primary hasbg top"> <div class="background Cffff9e21 rounded hasimg "> </div> <div> </div> </div> <div class="secondary light hasbg split"> <div class="background rounded "> </div> <div> <h4 id="hCffff9e21" class="headXS align-left bold mw">Virtual Contact Center (VCC)</h4> <div class="text align-left mw "> <p>Engage customers, empower agents and build personalized experiences that help set your business apart.</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div> </div>  <div id="Cffff76d3" class="Cffff76d3 contain indent cup full" aria-labelledby="hCffff76d3" role="region"> <style type="text/css"> .background.Cffff76d3 { background-color:unset; background-position:right top; background-size:cover; } .Cffff76d3>.secondary>.background { background-color:#F6F6F6; } .primary> .background.Cffff76d3 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/devices-in-use/man-phone-computer-lobby_416f72cb-c467-4abb-b7bf-130821e06060_290.webp); } </style> <div class="background Cffff76d3 rounded "> </div> <div class="aspect acard3"> <a class="full arrow vz-text-link" href="/business/products/contact-center-cx/cloud-contact-center/genesys-cloud/" data-loc="Content:Link:Cloud contact center:Genesys Cloud:null" aria-labelledby=" hCffff76d3"></a> <div class="plate Cffff76d3 full "> <div class="primary hasbg top"> <div class="background Cffff76d3 rounded hasimg "> </div> <div> </div> </div> <div class="secondary light hasbg split"> <div class="background rounded "> </div> <div> <h4 id="hCffff76d3" class="headXS align-left bold mw">Genesys Cloud</h4> <div class="text align-left mw "> <p>Enable customer interactions with an advanced, cloud-based contact center platform.</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div> </div>  <div id="Cffff73ef" class="Cffff73ef contain indent cup full" aria-labelledby="hCffff73ef" role="region"> <style type="text/css"> .background.Cffff73ef { background-color:unset; background-position:center top; background-size:cover; } .Cffff73ef>.secondary>.background { background-color:#F6F6F6; } .primary> .background.Cffff73ef { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/b2b/contact-center-agents-blonde-woman-headsets_1402058314_290.webp); } </style> <div class="background Cffff73ef rounded "> </div> <div class="aspect acard3"> <a class="full arrow vz-text-link" href="/business/products/contact-center-cx/cloud-contact-center/webex-contact-center/" data-loc="Content:Link:Cloud contact center:Webex Contact Center:null" aria-labelledby=" hCffff73ef"></a> <div class="plate Cffff73ef full "> <div class="primary hasbg top"> <div class="background Cffff73ef rounded hasimg "> </div> <div> </div> </div> <div class="secondary light hasbg split"> <div class="background rounded "> </div> <div> <h4 id="hCffff73ef" class="headXS align-left bold mw">Webex Contact Center</h4> <div class="text align-left mw "> <p>Engage your customers through our next-generation cloud contact center.</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div> </div>  </div> </div> </div> </div>  </div> <input type="checkbox" id="aC268b" name="Cffff56f4" aria-label="Voice security"/><label class="vz-text-link headS pad thin" tabindex="0" id="label_aC268b" for="aC268b" onClick="this.blur()"><h3 class="headS pad thin">Voice security</h3> </label> <div> <div id="C268b" class="C268b contain cup full gaap columns" data-label="Voice security"> <style> .background.C268b { background-color:#fff; background-position:center; background-size:contain; } .C268b .scroller .items { width: 100%; } @media (max-width: 760px) {.C268b .scroller .items { width: 300%; }} @media (min-width: 1280px) { .C268b .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <a name="voice-security" data-name="voice-security" id="voice-security"></a> <div class="background C268b bled light "> </div> <div class="fullcontent light "> <div class="text align-left bodySL mw7 "> <p>Protect and secure your voice traffic against robocalls, malicious calls, fraud and spoofing, and restore brand trust so your calls get answered.</p> </div> <div class="ctas align-left bodySL"> <a id="lCdc3a" class="primary button vz-button-link" href="/business/products/contact-center-cx/voice-security/" data-loc="Content:Button:Products:Voice security:See all" aria-labelledby="lCdc3a hCffff56f4">See all</a> </div> </div> <div class="primary light" data-n="3"> <div class="columns mscroll"> <div class="crow c3 full gaap light " data-n="3"> <div id="C55a5" class="C55a5 contain indent cup full" aria-labelledby="hC55a5" role="region"> <style type="text/css"> .background.C55a5 { background-color:unset; background-position:center; background-size:cover; } .C55a5>.secondary>.background { background-color:#F6F6F6; } .primary> .background.C55a5 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/devices-in-use/young-professional-smiling-talking-smartphone-office-space_691782068_384.webp); } </style> <div class="background C55a5 rounded "> </div> <div class="aspect acard3"> <a id="lC72d4" class="full arrow vz-text-link" href="/business/products/contact-center-cx/voice-security/voip-inbound-anti-fraud-authentication/" data-loc="Content:Link:Voice security:VoIP Inbound Anti-Fraud:" aria-labelledby="lC72d4 hC55a5" aria-label="&nbsp;"></a> <div class="plate C55a5 full "> <div class="primary hasbg top"> <div class="background C55a5 rounded hasimg "> </div> <div> </div> </div> <div class="secondary light hasbg top"> <div class="background rounded "> </div> <h4 id="hC55a5" class="headXS align-left bold mw">VoIP Inbound Anti-Fraud and Authentication</h4> <div class="text align-left mw "> <p>Protect your contact center from inbound fraud and improve customer authentication.</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div>  <div id="Cffff0a97" class="Cffff0a97 contain indent cup full" aria-labelledby="hCffff0a97" role="region"> <style type="text/css"> .background.Cffff0a97 { background-color:unset; background-position:center; background-size:cover; } .Cffff0a97>.secondary>.background { background-color:#F6F6F6; } .primary> .background.Cffff0a97 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/devices-in-use/incoming-call-suspected-scam-smartphone-woman-hands_1413428282_384.webp); } </style> <div class="background Cffff0a97 rounded "> </div> <div class="aspect acard3"> <a id="lCdeba" class="full arrow vz-text-link" href="/business/products/contact-center-cx/voice-security/secure-logix/" data-loc="Content:Link:Voice security:SecureLogix voice security:" aria-labelledby="lCdeba hCffff0a97" aria-label="&nbsp;"></a> <div class="plate Cffff0a97 full "> <div class="primary hasbg top"> <div class="background Cffff0a97 rounded hasimg "> </div> <div> </div> </div> <div class="secondary light hasbg top"> <div class="background rounded "> </div> <h4 id="hCffff0a97" class="headXS align-left bold mw">SecureLogix voice security and assurance solutions</h4> <div class="text align-left mw "> <p>Secure your inbound call traffic to improve customer experience and ROI.</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div>  <div id="Cf4a6" class="Cf4a6 contain indent cup full" aria-labelledby="hCf4a6" role="region"> <style type="text/css"> .background.Cf4a6 { background-color:#000; background-position:center; background-size:contain; } </style> <div class="background Cf4a6 rounded dark "> </div> <div class="aspect acard3"> <div class="plate Cf4a6 full "> <div class="fullcontent dark"> <h4 id="hCf4a6" class="headS align-left bold mw">Other products</h4> <div class="ctas align-left stack fill"> <a id="lC495" class="link arrow bodySL vz-text-link" href="/business/products/contact-center-cx/voice-security/stir-shaken-caller-id-identification/" data-loc="Content:Link:Voice security:Other products:STIR/SHAKEN" aria-labelledby="lC495 hCf4a6">STIR/SHAKEN</a> <br/> </div> </div> <div class="primary dark top empty"> </div> </div> </div> </div>  </div> </div> </div> </div>  </div> <input type="checkbox" id="aC959e" name="Cffff56f4" aria-label="Voice services"/><label class="vz-text-link headS pad thin" tabindex="0" id="label_aC959e" for="aC959e" onClick="this.blur()"><h3 class="headS pad thin">Voice services</h3> </label> <div> <div id="C959e" class="C959e contain cup full gaap columns" data-label="Voice services"> <style> .background.C959e { background-color:#fff; background-position:center; background-size:contain; } .C959e .scroller .items { width: 100%; } @media (max-width: 760px) {.C959e .scroller .items { width: 300%; }} @media (min-width: 1280px) { .C959e .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <a name="voice-services" data-name="voice-services" id="voice-services"></a> <div class="background C959e bled light "> </div> <div class="fullcontent light "> <div class="text align-left bodySL mw7 "> <p>Make it easy for your business contacts and customers to reach you at no cost to them. Use our intelligent contact center network solutions to help callers get to the right resource on the first try.</p> </div> <div class="ctas align-left bodySL"> <a id="lC3073" class="primary button vz-button-link" href="/business/products/contact-center-cx/voice-services/" data-loc="Content:Button:Products:Voice services:See all" aria-labelledby="lC3073 hCffff56f4">See all</a> </div> </div> <div class="primary light" data-n="3"> <div class="columns mscroll"> <div class="crow c3 full gaap light " data-n="3"> <div id="Cffff0d02" class="Cffff0d02 contain indent cup full" aria-labelledby="hCffff0d02" role="region"> <style type="text/css"> .background.Cffff0d02 { background-color:#F6F6F6; background-position:center; background-size:cover; } .Cffff0d02>.secondary>.background { background-color:#F6F6F6; } .primary> .background.Cffff0d02 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/navigating-new-working-models/cloud-contact-center-768x432.webp); } </style> <div class="background Cffff0d02 rounded light "> </div> <div class="aspect acard3"> <a id="lCa60f" class="full arrow vz-text-link" href="/business/products/contact-center-cx/voice-services/ip-contact-center/" data-loc="Content:Link:Voice services:IP Contact Center:" aria-labelledby="lCa60f hCffff0d02" aria-label="&nbsp;"></a> <div class="plate Cffff0d02 full "> <div class="primary light hasbg top"> <div class="background Cffff0d02 rounded hasimg light "> </div> <div> </div> </div> <div class="secondary light hasbg top"> <div class="background rounded light "> </div> <h4 id="hCffff0d02" class="headXS align-left bold mw">IP Contact Center</h4> <div class="text align-left mw "> <p>IP Contact Center is a Voice over IP (VoIP)-based voice calling solution for contact centers that includes multiple originating calling options and number types, as well as terminating options including IP interactive voice response (IVR).</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div>  <div id="Cffff17b9" class="Cffff17b9 contain indent cup full" aria-labelledby="hCffff17b9" role="region"> <style type="text/css"> .background.Cffff17b9 { background-color:unset; background-position:center center; background-size:cover; } .Cffff17b9>.secondary>.background { background-color:#F6F6F6; } .primary> .background.Cffff17b9 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/images/photography/devices-in-use/man-woman-contact-center-employees-headsets_912492116_384.webp); } </style> <div class="background Cffff17b9 rounded "> </div> <div class="aspect acard3"> <a class="full arrow vz-text-link" href="/business/products/contact-center-cx/voice-services/toll-free-inbound-services/" data-loc="Content:Link:Voice services:Toll Free &:null" aria-labelledby=" hCffff17b9"></a> <div class="plate Cffff17b9 full "> <div class="primary hasbg top"> <div class="background Cffff17b9 rounded hasimg "> </div> <div> </div> </div> <div class="secondary light hasbg split"> <div class="background rounded "> </div> <div> <h4 id="hCffff17b9" class="headXS align-left bold mw">Toll Free & Inbound Services</h4> <div class="text align-left mw "> <p>Route incoming calls across our intelligent network and connect callers to the resources they need, at no additional cost to them.</p> </div> <div class="ctas align-left"></div> </div> </div> </div> </div> </div>  <div id="Cffff857b" class="Cffff857b contain indent cup full" aria-labelledby="hCffff857b" role="region"> <style type="text/css"> .background.Cffff857b { background-color:#000; background-position:center; background-size:contain; } </style> <div class="background Cffff857b rounded dark "> </div> <div class="aspect acard3"> <div class="plate Cffff857b full "> <div class="fullcontent dark"> <h4 id="hCffff857b" class="headS align-left bold mw">Other products</h4> <div class="ctas align-left stack fill"> <a id="lCb0d6" class="link arrow bodySL vz-text-link" href="/business/products/contact-center-cx/voice-services/network-based-ivr/" data-loc="Content:Link:Voice services:Other products:Network Based IVR" aria-labelledby="lCb0d6 hCffff857b">Network Based IVR</a> <br/> <a id="lCb0d5" class="link arrow bodySL vz-text-link" href="/business/products/contact-center-cx/voice-services/voice-call-back-cloud/" data-loc="Content:Link:Voice services:Other products:Voice Call Back鈥擟loud" aria-labelledby="lCb0d5 hCffff857b">Voice Call Back鈥擟loud</a> <br/> <a id="lCb0d4" class="link arrow bodySL vz-text-link" href="/business/products/contact-center-cx-solutions/contact-center-network/voip-inbound-local-origination/" data-loc="Content:Link:Voice services:Other products:VoIP Inbound Local Origination" aria-labelledby="lCb0d4 hCffff857b">VoIP Inbound Local Origination</a> <br/> </div> </div> <div class="primary dark top empty"> </div> </div> </div> </div>  </div> </div> </div> </div>  </div> <input type="checkbox" id="aCa7e" name="Cffff56f4" aria-label="Customer engagement"/><label class="vz-text-link headS pad thin" tabindex="0" id="label_aCa7e" for="aCa7e" onClick="this.blur()"><h3 class="headS pad thin">Customer engagement</h3> </label> <div> <div id="Ca7e" class="Ca7e contain indent cup full" role="region"> <style type="text/css"> </style> <a name="customer-engagement" data-name="customer-engagement" id="customer-engagement"></a> <div class="plate Ca7e full nobg "> <div class="primary top"> <div class="text align-left bodySL mw10 "> <p>Provide a seamless and more personalized CX by blending human and AI.</p> </div> <div class="ctas align-left"> <a id="lCac6d" class="primary button vz-button-link" href="/business/products/contact-center-cx/voice-services/contact-center-network/" data-loc="Content:Button:Products:Customer engagement:See all" aria-labelledby="lCac6d hCffff56f4">See all</a> </div> </div> </div> </div>  </div> <input type="checkbox" id="aCffffb70f" name="Cffff56f4" aria-label="Customer experience consulting"/><label class="vz-text-link headS pad thin" tabindex="0" id="label_aCffffb70f" for="aCffffb70f" onClick="this.blur()"><h3 class="headS pad thin">Customer experience consulting</h3> </label> <div> <div id="Cffffb70f" class="Cffffb70f contain indent cup full" role="region"> <style type="text/css"> </style> <a name="customer-experience-consulting" data-name="customer-experience-consulting" id="customer-experience-consulting"></a> <div class="plate Cffffb70f full nobg "> <div class="primary top"> <div class="text align-left bodySL mw10 "> <p>Backed by nearly 30 years of consulting leadership and expertise, Verizon CX Consulting services offers contact-center implementation services and a set of advisory engagements designed to help you make strategic decisions about contact center technologies and processes to deliver better experiences, drive results and mitigate security risks. <br> </p> </div> <div class="ctas align-left"> <a id="lC6842" class="primary button vz-button-link" href="/business/products/contact-center-cx/customer-experience-consulting/" data-loc="Content:Button:Products:Customer experience consulting:See all" aria-labelledby="lC6842 hCffff56f4">See all</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="cup contain columns rcgrid ftonly notype noinfo light tiles tshade " id="RCffff9226" data-layout="44"> <a name="-resources"></a> <div class="background bleed" style="background-color:#fff"></div> <div class="fullcontent align-left "> <h2 class="head bold">Resources</h2> </div> <div class="mscroll"> <div class="crow c4 wide gaap" data-n="6"> <div class="crow c3 triple uneven gaap" data-n="2"> <div class="F1afd cup feature"> <style> .background.F1afd { background: url(https://d23uobcja6cuc.cloudfront.net/business/dam/img/resources/whitepapers/the-future-is-frictionless/the-future-is-frictionless-sm.webp) no-repeat center top/cover; } </style> <link rel="preload" as="image" href="https://d23uobcja6cuc.cloudfront.net/business/dam/img/resources/whitepapers/the-future-is-frictionless/the-future-is-frictionless-sm.webp"/> <div class="aspect asquare"> <div class="plate full "> <div class="primary hasbg"> <div class="background F1afd"></div> </div> <div class="secondary top"> <h3 class="headS">The future is frictionless: Why customer loyalty depends on a seamless journey, every time.</h3> <p>Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don鈥檛 match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time.</p> <p class="info">Jul 15, 2024 </p> </div> <a class="full link vz-image-link" href="/business/resources/whitepapers/the-future-is-frictionless/" data-title="The future is frictionless" data-uid="Fe58d" data-loc="Content:Resources:page:The future is frictionless" aria-label="Read the report - The future is frictionless">Read the report</a> </div> </div> </div> <div class="Fffffc40d cup feature"> <style> .background.Fffffc40d { background: url(https://d23uobcja6cuc.cloudfront.net/business/content/dam/business-markets/images/photography/devices-in-use/847baf1b-354d-4931-b0a3-52085b5ce70a_bc_row18_d_596x455.webp) no-repeat center top/cover; } </style> <link rel="preload" as="image" href="https://d23uobcja6cuc.cloudfront.net/business/content/dam/business-markets/images/photography/devices-in-use/847baf1b-354d-4931-b0a3-52085b5ce70a_bc_row18_d_596x455.webp"/> <div class="aspect asquare"> <div class="plate full "> <div class="primary hasbg"> <div class="background Fffffc40d"></div> </div> <div class="secondary top"> <h3 class="headXT">CX game changers</h3> <p>Explore how companies are using emerging technologies to build loyalty and trust to make a deep connection with customers.</p> <p class="info"> </p> </div> <a class="full link vz-image-link" href="/business/resources/whitepapers/using-emerging-technology-to-build-loyalty-and-trust/" data-uid="Ff9af" data-loc="Content:Resources:link:" aria-label="Read report - CX game changers">Read report</a> </div> </div> </div></div> <div class="crow c1 inside gaap" data-n="2"> <div class="F5cda cup"> <style> .background.F5cda { background: url(https://d23uobcja6cuc.cloudfront.net/business/content/dam/business-markets/images/photography/devices-in-use/human-connection-friends-checking-tablet_2186930863_278.jpg) no-repeat center top/cover; } </style> <div class="aspect asquare"> <div class="plate full hastx"> <div class="primary hasbg"> <div class="background F5cda"></div> </div> <div class="secondary top"> <h3 class="headXT">The human connection</h3> <p class="text">Explore new research from Longitude about striking the right balance between human interaction and AI for customer experiences.</p> <p class="info"> </p> </div> <a class="full link vz-image-link" href="/business/resources/whitepapers/human-connection/" data-uid="Fffffbe68" data-loc="Content:Resources:link:" aria-label="Learn more - The human connection">Learn more</a> </div> </div> </div> <div class="Fffffa825 cup"> <style> .background.Fffffa825 { background: url(https://d23uobcja6cuc.cloudfront.net/business/bin/get/img.poster.jpg?id=ab996035-c73f-4c06-94a2-c2785d1b2d69) no-repeat center top/cover; } </style> <div class="aspect asquare"> <div class="plate full hastx"> <div class="primary hasbg"> <div class="background Fffffa825"></div> </div> <div class="secondary top"> <p class="type">Infographic</p> <h3 class="headXT">Proactive AI-infused CX</h3> <p class="text">Personalized and proactive CX that鈥檚 driven by artificial intelligence (AI) in contact centers to offer competitive differentiation.</p> <p class="info">Mar 29, 2024 </p> </div> <a class="full link vz-image-link" href="/business/resources/infographics/accelerating-the-journey-to-proactive-ai-customer-experiences.pdf" target="_blank" data-title="Accelerating the journey to proactive AI customer experiences" data-uid="Fffff57cc" data-uuid="ab996035-c73f-4c06-94a2-c2785d1b2d69" data-loc="Content:Resources:Infographic:Accelerating the journey to proactive AI customer experiences" aria-label="View the infographic - Accelerating the journey to proactive AI customer experiences">View the infographic</a> </div> </div> </div></div> </div> </div> </div> </div> </div> </div>  </div> <div class="cakeContent"> </div> <div class="cakeContent"> </div> </div> <script src="/business/etc.clientlibs/ves-cake/site.js"></script>  <div data-path="/content/experience-fragments/vbg/contact/contact/master"><div class="fragment page basicpage"> <head> </head> <div class="cakeContainer"> <div id="Cffffbc66" class="Cffffbc66 contain cup full gapabove gapbelow columns" data-label="Contact"> <style> .background.Cffffbc66 { background-color:#000; 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