Removing a sign-in verification method

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href="/en-us/account-billing/my-username-and-password-have-stopped-working-802abb61-19db-4e88-a5ff-fc83c97d1a9d">Username has stopped working</a> </li> </ul> </div> <div class="supLeftNavCategory supLeftNavActiveCategory"> <div class="supLeftNavCategoryTitle"> <a class="supLeftNavLink" ms.interactiontype="11" data-bi-slot="4" href="/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452">Sign-in verification</a> </div> <ul class="supLeftNavArticles"> <li class="supLeftNavArticle"> <a class="supLeftNavLink" data-bi-slot="5" href="/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452">Add a way to verify sign-in</a> </li> <li class="supLeftNavArticle supLeftNavCurrentArticle"> <a class="supLeftNavLink" data-bi-slot="6" aria-current="page" href="/en-us/account-billing/removing-a-sign-in-verification-method-4099aa36-bb4e-429e-a0d7-9e05617084f1">Remove a way to sign in</a> </li> 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href="/en-us/account-billing/reopen-your-microsoft-account-52d7f36e-4c2f-489a-8584-de5fc7918362">Reopen your Microsoft account</a> </li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Removing a sign-in verification method</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft account dashboard</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section aria-labelledby="ID0EFH" class="ocpSection"> <h2 id="ID0EFH" class="">Removing verification methods</h2> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).</p> </li> <li> <p>If you do need to replace your security information, make sure you add new information first.</p> </li> <li> <p>If you request removal of <b class="ocpLegacyBold">all </b>security information in your account, the account is put into a restricted state for 30-days. Your information doesn’t actually change in this time. During the 30-day restriction period, we cannot accept further changes or additions to security settings or billing information. Your account is still open and active, and you can still use your email, Skype, OneDrive and devices as usual. While we understand this 30-day period might be frustrating, this is done to protect and alert you in case the security info was removed by someone who had unauthorized access to your account. <a href="/en-us/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52" class="ocpArticleLink" data-bi-type="anchor">Learn more</a>.</p> </li> </ul> </div> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Sign in to the <b class="ocpUI">Advanced security options</b> page of your Microsoft Account.<br aria-hidden="true"><a href="https://go.microsoft.com/fwlink/?linkid=2204804" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Sign in</a></p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Expand the verification option and select <b class="ocpUI">Remove</b>.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Select <b class="ocpUI">Remove</b> again to confirm.</p> <meta itemprop="position" content="3"> </li> </ol> <section aria-labelledby="ID0EDBBH" class="ocpSection"> <h3 id="ID0EDBBH" class="">See also</h3> <p> <a href="/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48" class="ocpArticleLink" data-bi-type="anchor">Troubleshooting verification code issues</a> </p> <p> <a href="/en-us/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52" class="ocpArticleLink" data-bi-type="anchor">What does “Security info change is still pending” mean?</a> </p> </section> </section><section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Need more help?</h2> <p> <b class="ocpUI">Contact Support</b> </p> <p>For technical support, go to <a href="https://go.microsoft.com/fwlink/?linkid=2258619" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Contact Microsoft Support</a>, enter your problem and select <b class="ocpUI">Get Help</b>. 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