Refunds, remission & program discontinuation | Current Students

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href="/student/getting-started/first-year-checklist/student-id" data-click_category="sub-navigation" data-click_id="subnavigation-526c50ac" data-click_title="Sub Navigation" data-click_name="Get your student ID card" target="_self"> Get your student ID card </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/student/getting-started/first-year-checklist/Set-up-your-it" data-click_category="sub-navigation" data-click_id="subnavigation-5ffa7742" data-click_title="Sub Navigation" data-click_name="Set up your IT" target="_self"> Set up your IT </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/student/getting-started/first-year-checklist/student-essentials-module" data-click_category="sub-navigation" data-click_id="subnavigation-bad1288e" data-click_title="Sub Navigation" data-click_name="Student Essentials module" target="_self"> Student Essentials module </a> </li> </ul> </li> <li class="second-level-menu--item " role="menuitem"> <a href="/student/getting-started/international-student-checklist" data-click_category="sub-navigation" data-click_id="subnavigation-f1a05e58" data-click_title="Sub Navigation" data-click_name="International student checklist" target="_self"> International student checklist </a> </li> <li class="second-level-menu--item has-submenu " role="menuitem"> <a href="/student/getting-started/orientation" data-click_category="sub-navigation" data-click_id="subnavigation-bce87d92" data-click_title="Sub Navigation" data-click_name="Orientation Week" aria-haspopup="true" target="_self"> Orientation Week </a> <ul class="third-level-menu" role="menu"> <li class="third-level-menu--item " role="menuitem"> <a href="/student/getting-started/orientation/events" data-click_category="sub-navigation" data-click_id="subnavigation-5eda47ef" data-click_title="Sub Navigation" data-click_name="O-Week events" target="_self"> O-Week events </a> </li> <li class="third-level-menu--item " role="menuitem"> <a 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data-component_id="skip-target-727924200" data-component_title="Skip to: Target"> <div id="main-content" tabindex="-1"></div> </span> </div> <div class="responsivegrid fixed-width aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"> <div class="aem-Grid aem-Grid--12 aem-Grid--small--12 aem-Grid--default--12 aem-Grid--medium--12 "> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="degree-page-header uds-component aem-GridColumn aem-GridColumn--default--12"> <div class="page-header background-shape-2" data-component_type="page-header" data-component_id="page_header_copy-645201502" data-component_title="Refunds, remission and program discontinuation"> <div class="content"> <h1>Refunds, remission and program discontinuation</h1> <p>What to do if you overpay your fees or withdraw from a course </p> <div class="unsw-brand-button-container left" data-component_type="button" data-component_id="cta-button-2048855870" data-component_title="Refunds, remission & program discontinuation"> <a href="#refunds" target="_self" data-click_category="button" data-click_id="cta-button-6edfd520" data-click_title="Refunds, remission & program discontinuation" data-click_name="How to apply" data-internal_link_offset="-100" role="button" class="uds-brand-button primary fill large"> <div class="inner"> <div class="text"> How to apply </div> <div class="icon" role="img"> <i class="fa fa-chevron-right"></i> </div> </div> </a> </div> </div> <div class="media"> <div class="media-inner"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0403.cropimg.width=700.crop=video.jpg 700w,/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0403.cropimg.width=335.crop=video.jpg 335w"/> <img src="/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0403.cropimg.width=335.crop=video.jpg" alt="Three students chatting while walking outdoors on Paddington Campus" loading="lazy" data-aem-asset-id="f6a5bf05-ec67-43ae-93bc-5a9c3d000978" data-trackable="true" title="Students on Paddington Campus"/> </picture> </div> </div> </div> </div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-482146915" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--9 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy-307393070" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h3>Everything you need to know about fee remission at UNSW</h3> <p>In some circumstances, you can have your course fees remitted or refunded. This is also known as fee remission. You may be automatically eligible for a refund or fee remission at UNSW or you may need approval. Explore your options here.</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy_copy-875750068" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="column-layout uds-component column-layout--padded-all-medium column-layout--border-curved column-layout--shadow shape-bg-colour--tertiary-sky section"> <span data-component_type="column-layout" data-component_id="column_layout-1727255214" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-565529628" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h4>Check the census date</h4> <p>If you withdraw from a course before the relevant teaching period <a href="https://www.student.unsw.edu.au/node/1500">census date</a>, you will not incur tuition fee/student contribution charges for the course.</p> </div> </span> </div> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container left" data-component_type="button" data-component_id="button-1486211049" data-component_title="Refunds, remission & program discontinuation"> <a href="https://www.student.unsw.edu.au/node/1500" target="_self" data-click_category="button" data-click_id="button-8638a287" data-click_title="Refunds, remission & program discontinuation" data-click_name="Census date" data-internal_link_offset="-100" role="button" class="uds-brand-button dark fill medium"> <div class="inner"> <div class="text"> Census date </div> <div class="icon" role="img"> <i class="fa fa-chevron-right" aria-label="Events"></i> </div> </div> </a> </div> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy_copy-1895009495" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__small"></div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy_copy-443329326" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy_copy-521373101" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h2><a id="refunds"></a>Refunds and remission</h2> <p>You can request a UNSW refund of tuition fees if you have:</p> <ul> <li><p>Overpaid your tuition fees or</p> </li> </ul> <ul> <li><p>Withdrawn from your studies before the relevant census date.</p> </li> </ul> <p>You can apply for a fee remission if you have:</p> <ul> <li>Withdrawn from your studies after the relevant census date and can demonstrate special circumstances聽</li> </ul> <p>If you are an international fee-paying student and you discontinue your program in your commencing semester/term, you鈥檒l be charged a Program Discontinuation Fee.<br /> </p> <h4>Overpayment of fees聽</h4> <p>If you have overpaid, please <a href="#youraccount" data-click_category="TextComponentRichText" data-click_id="text_request a refund for overpayment of fees" data-click_title="RichText" data-click_name="request a refund for overpayment of fees">request a refund for overpayment of fees</a>.</p> <h4>Withdrawal before the census date</h4> <p>If you withdraw from a course before the relevant teaching period聽<a href="https://www.student.unsw.edu.au/node/1500">census date</a>, you will not incur tuition fee/student contribution charges for the course, and therefore do not need to follow this procedure.</p> <h4><a href="#feeremission" data-click_category="TextComponentRichText" data-click_id="text_Withdrawal after the census date" data-click_title="RichText" data-click_name="Withdrawal after the census date">Withdrawal after the census date</a></h4> <p>Commonwealth Government Legislation (The Higher Education Support Act 2003) stipulates that in special circumstances you may apply for remission of HELP debt, FEE-HELP, HECS-HELP, student contribution amounts and tuition fees if you withdraw from a course after the relevant census date. There can be no refund of the <a href="https://www.student.unsw.edu.au/node/1638" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_Student Services and Amenities Fee (SSAF)" data-click_title="RichText" data-click_name="Student Services and Amenities Fee (SSAF)">Student Services and Amenities Fee (SSAF)</a>.</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-1474691104" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__small"></div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-514653202" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__small"></div> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component padded-left padded-right padded-left__small--0 padded-right__small--0 section"> <span data-component_type="column-layout" data-component_id="column_layout-1291694101" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-652023586" data-component_title="Fees"> <h4 id="heading-652023586" class="left"> Fees </h4> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy_copy-683716512" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="menu section"> <div class="links-menu" data-component_type="menu" data-component_id="menu-1068759005" data-component_title="Refunds, remission & program discontinuation"> <nav class="links-menu__nav" aria-label="Fees"> <ul class="links-menu__list"> <li class="links-menu__item "> <a href="https://www.student.unsw.edu.au/fees/policy" data-click_category="menu" data-click_id="menu-8c4a54ee" data-click_title="Refunds, remission & program discontinuation" data-click_name="Fee policies & procedures" class="links-menu__anchor " target="_self"> <span> Fee policies & procedures </span> </a> </li> <li class="links-menu__item "> <a href="https://www.student.unsw.edu.au/fees/contacts" data-click_category="menu" data-click_id="menu-bf2d8c02" data-click_title="Refunds, remission & program discontinuation" data-click_name="Fees contacts & frequently asked questions (FAQs)" class="links-menu__anchor " target="_self"> <span> Fees contacts & frequently asked questions (FAQs) </span> </a> </li> </ul> </nav> </div> </div> </div> </div> </span></div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right shape-bg-colour--primary-yellow shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-630832374" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component shape-bg-window section"> <span data-component_type="column-layout" data-component_id="column_layout-1305705934" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1738446845" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__small"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy_63154398_c-1551983858" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h4><span class="font-size-32px">Thank you</span> <span class="font-size-32px">for your patience</span><br /> </h4> <p>Due to fluctuating application volumes, processing times may exceed the usual 28 working days. We are working to provide an outcome for your Fee Remission application as quickly as possible and appreciate your understanding during this period.</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-8151759" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-608577470" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component padded-right section"> <span data-component_type="column-layout" data-component_id="column_layout-726333746" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1010466880" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__small"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy_768397071_-1823090432" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h3><a id="feeremission"></a>Applying for fee remission after the census date</h3> </div> </span> </div> <div class="accordion uds-component section"> <span data-component_type="accordion" data-component_id="accordion_copy-1713290041" data-component_title="Refunds, remission & program discontinuation"> <section class="accordion"> <ul> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="c830af77-e898-48b0-9cc3-20dbb1fb6151" data-click_category="accordion" data-click_id="accordion-copy-6850649d" data-click_title="Refunds, remission & program discontinuation" data-click_name="Conditions required for application "> <div class="accordion-item-heading"> Conditions required for application </div> <span class="accordion-item-button"></span> </button> <div id="c830af77-e898-48b0-9cc3-20dbb1fb6151" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text_copy_copy-1074061159" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <p>You cannot apply for a re-credit, remission or a refund if you have successfully completed the course.</p> <p>You must apply within 12 months of withdrawing from the course or in the event that you did not withdraw, within 12 months of the end of the teaching period in which the course was undertaken.</p> <p>Applications submitted outside the 12-month timeframe will not be considered unless you can clearly demonstrate that it was not possible for you to submit your application within the relevant 12-month period.</p> <p><strong>International students on a Student Visa</strong></p> <p>There are visa implications for reducing your enrolment or withdrawing from your program. Before you withdraw from a course or your program, please read this <a href="/student/managing-your-studies/essentials/changing-your-enrolment/discontinuation-leave" data-click_category="TextComponentRichText" data-click_id="text_important advice for student visa holders" data-click_title="RichText" data-click_name="important advice for student visa holders">important advice for student visa holders</a>.聽</p> <p><strong>Scholarship holders</strong><br /> <br /> It is a condition of your scholarship that you notify the Scholarships Office of any change to your enrolment. If you are advised that your application was successful, please contact the Scholarships Office via聽<a href="mailto:scholarships@unsw.edu.au">scholarships@unsw.edu.au</a></p> </div> </span> </div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="spacer" data-component_id="spacer_copy-691769446" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__xsmall"></div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="8c3be7a2-20d8-4c94-b739-1df50f2b5269" data-click_category="accordion" data-click_id="accordion-copy-d71012de" data-click_title="Refunds, remission & program discontinuation" data-click_name="What are Special Circumstances?"> <div class="accordion-item-heading"> What are Special Circumstances? </div> <span class="accordion-item-button"></span> </button> <div id="8c3be7a2-20d8-4c94-b739-1df50f2b5269" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text_copy_copy_copy-1195012742" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h6 style="text-align: left;">Special Circumstances are circumstances that:</h6> <ul> <li>are beyond your control; and</li> <li>did not make their full impact on you until on or after the census date; and</li> <li>made it impracticable for you to complete the requirements for the course in the period during which you undertook, or were to undertake, the course.</li> </ul> <p>Special circumstances do not include a lack of knowledge or understanding of requirements under the schemes or your incapacity to repay a HELP debt.</p> <p>Circumstances are beyond your control if a situation occurs that a reasonable person would consider is not due to the person鈥檚 action or inaction, either direct or indirect, and for which the person is not responsible. This situation must be unusual, uncommon or abnormal.</p> <p><strong>Circumstances that present their full impact on you on or after the census date include circumstances that:</strong></p> <ul> <li>occur before the census date, but worsen after the census date; or</li> <li>occur before the census date, but the full effect does not become apparent until after the census date; or</li> <li>occur only after the census date.</li> </ul> <p><strong>Circumstances that made it impracticable for you to complete the requirements for the course may include (but are not limited to):</strong></p> <ul> <li>Medical circumstances</li> <li>Family/personal circumstances</li> <li>Employment related circumstances</li> <li>Course-related circumstances</li> </ul> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="47258c3c-a172-47c4-9107-27c779e33e4f" data-click_category="accordion" data-click_id="accordion-copy-366feb81" data-click_title="Refunds, remission & program discontinuation" data-click_name="How to apply"> <div class="accordion-item-heading"> How to apply </div> <span class="accordion-item-button"></span> </button> <div id="47258c3c-a172-47c4-9107-27c779e33e4f" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text_copy_copy_copy-983661829" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <p><span style="font-weight: normal;">Apply as soon as possible after the problem occurs. You must apply within 12 months of withdrawing from the course, or in the event that you did not withdraw, within 12 months of the end of the teaching period in which the course was undertaken.</span></p> <p><span style="font-weight: normal;">Applications submitted outside the 12-month timeframe will not be considered unless you can clearly demonstrate (with supporting documentation) that it was not possible for you to submit your application within the relevant 12-month period.<br /> </span></p> <p>Current UNSW Sydney students must complete a <a href="https://portal.insight.unsw.edu.au/fee-remission-request">FEE REMISSION WEBFORM</a><br /> <br /> <strong>(Note</strong>: multiple courses can be included in one form, however a separate form must be submitted for each term you are applying for)</p> <p>If you are a UNSW Canberra student or are no longer a student, please use <a href="https://www.student.unsw.edu.au/sites/default/files/uploads/group287/fee-remission-application.pdf">this form (pdf)</a>.</p> </div> </span> </div> <div class="unsw-brand-button uds-component aem-GridColumn aem-GridColumn--default--12"> <div class="unsw-brand-button-container left" data-component_type="button" data-component_id="button-2032179484" data-component_title="Refunds, remission & program discontinuation"> <a href="https://portal.insight.unsw.edu.au/fee-remission-request" target="_self" data-click_category="button" data-click_id="button-88ef4b34" data-click_title="Refunds, remission & program discontinuation" data-click_name="Apply now" data-internal_link_offset="-100" role="button" class="uds-brand-button primary fill medium"> <div class="inner"> <div class="text"> Apply now </div> <div class="icon" role="img"> <i class="fa fa-chevron-right"></i> </div> </div> </a> </div> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="188c1a56-8bed-4445-8d58-ebcb084e2e73" data-click_category="accordion" data-click_id="accordion-copy-2c52788b" data-click_title="Refunds, remission & program discontinuation" data-click_name="What supporting documentation do I include?"> <div class="accordion-item-heading"> What supporting documentation do I include? </div> <span class="accordion-item-button"></span> </button> <div id="188c1a56-8bed-4445-8d58-ebcb084e2e73" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text_copy_copy_copy-772310916" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <p>Wherever possible, you must provide independent supporting documentation to support your claims.</p> <p>Where only a personal statement or statutory declaration outlining your circumstances is provided, this will not be sufficient to have your application approved.</p> <p><strong>If your supporting documentation is not in English</strong>, please have this translated by a NAATI accredited translator. If this occurs, you should supply copies of the original document <strong>and </strong>a complete English translation.</p> <p>Please be aware that if you provide falsified documents in support of your application, then this will result in one of a range of penalties, from failure in the course to suspension or exclusion. In some cases, the matter could also be reported to the Independent Commission Against Corruption (ICAC). As a student, you must be aware of your obligations and responsibilities under the <a href="https://student.unsw.edu.au/conduct">Student Code</a>.</p> <p>For <strong>medical reasons</strong>, you should submit a letter/statement from your <strong>medical practitioner</strong>, which states:</p> <ul> <li>the date your condition began and/or changed,</li> <li>how your condition affected your ability to study and</li> <li>when (the date) it became apparent that you could not continue with your studies.</li> </ul> <p>You should inform your doctor that the statement will be sent to UNSW in support of your application.</p> <p>For <strong>family/personal reasons</strong>, you should submit a statement from a doctor, counsellor or other relevant authority, which states:</p> <ul> <li>the date your personal circumstances began and/or changed,</li> <li>how your circumstances impacted your ability to study and</li> <li>when (the date) it became apparent that you could not continue with your studies.</li> </ul> <p>Statutory declarations sighted by an authorised witness may be considered if provided in addition to other independent supporting documentation</p> <p>For <strong>employment-related circumstances</strong>, you should submit a letter from your employer which includes the following:</p> <ul> <li>an outline of your previous work circumstances and your current work circumstances,</li> <li>the reason for the change,</li> <li>when the change was effective from and</li> <li>when it was communicated to you.</li> </ul> <p><strong>For course-related circumstances</strong>, you should submit a statement from your <strong>Course Authority, School and/or Faculty</strong> (if applicable) outlining your circumstances.</p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="c873e3d7-6c57-4d52-8510-14712fd31600" data-click_category="accordion" data-click_id="accordion-copy-d5291ee5" data-click_title="Refunds, remission & program discontinuation" data-click_name="How is my application assessed?"> <div class="accordion-item-heading"> How is my application assessed? </div> <span class="accordion-item-button"></span> </button> <div id="c873e3d7-6c57-4d52-8510-14712fd31600" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1293412117" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <p>Your application together with all supporting documentation provided and in consultation with your Course Authorities, is assessed against the published criteria above.</p> <p>Please be aware that the University may contact any professional authority who has supported your application, to verify any information they have provided.</p> <p>In most cases, you will be advised of the outcome of your application within 28 working days of submission.</p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="e6158287-889b-42ac-bc9e-a6318884ec74" data-click_category="accordion" data-click_id="accordion-copy-f7edae51" data-click_title="Refunds, remission & program discontinuation" data-click_name="What outcomes can I expect?"> <div class="accordion-item-heading"> What outcomes can I expect? </div> <span class="accordion-item-button"></span> </button> <div id="e6158287-889b-42ac-bc9e-a6318884ec74" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1322041268" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <p>Submitting an application for fee remission does not mean that it will be granted automatically.</p> <p>Possible outcomes are:</p> <ul> <li><p><strong>No action</strong>. You did not clearly demonstrate that your circumstances satisfied all of the criteria. Your enrolment in the course remains, and whatever result you obtain in the course at the end of session will stand.</p> </li> </ul> <ul> <li><p><strong>Permitted Withdrawal</strong>. You clearly demonstrated that your circumstances satisfied all of the criteria and your application has been approved. The Course(s) will not appear on your transcript and the fee will be re-credited, remitted or refunded (whichever is applicable) however, the course(s) will remain on your record with a grade of PW (Permitted Withdrawal). The PW grade does not carry a mark and therefore will not be included in the calculation of your WAM and will not count towards your academic standing.聽</p> </li> </ul> <p>Please note that approval for fee remission does not include the Student Services Amenities Fee (SSAF) as your liability for this fee is based on your enrolled subject load as at the relevant incurral date.聽聽</p> <p><strong>In most cases, you will be advised of the outcome of your application within 28 working days of submission. If there is a delay in processing your application, you will be advised of the reason for the delay within 28 working days of the submission of your application.聽 All communication will be via your student email account.聽 If appropriate, the University will advise the relevant Commonwealth Government Authority of the outcome of your application.</strong></p> </div> </span> </div> </div> </div> </li> <li class="accordion-list-item"> <button class="accordion-item single-only" aria-expanded="false" aria-controls="f485836e-0b2a-43dc-b278-b79b64435e11" data-click_category="accordion" data-click_id="accordion-copy-8b92e312" data-click_title="Refunds, remission & program discontinuation" data-click_name="Can I request a review if my application is not successful?"> <div class="accordion-item-heading"> Can I request a review if my application is not successful? </div> <span class="accordion-item-button"></span> </button> <div id="f485836e-0b2a-43dc-b278-b79b64435e11" class="accordion-content"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text uds-component aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="text" data-component_id="text-1350670419" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <p>Yes. If your application is not successful, you have the right to request one appeal review per application with UNSW. Requests for a review must be made in writing and received no later than <strong>28 days</strong> from the date of receiving notification of your application outcome.聽</p> <p>There is no prescribed form that needs to be completed to request a review. It is your responsibility to clearly stipulate the reason(s) you are requesting a review. You may supply any additional documentation which you think supports your review, but this is not a requirement. Any supporting documentation not previously supplied with the application must be submitted with the review request. Your review will be assessed by a senior officer who:</p> <ul> <li>has not previously made a decision on your application; and</li> <li>will assess any new information and documentation provided; and</li> <li>who will consider all information and documentation previously submitted.</li> </ul> <p><strong>Commonwealth Supported Students (CSP and FEE-HELP)</strong></p> <p>If your review with UNSW is unsuccessful, you have the right to appeal to the Administrative Appeals Tribunal (AAT). You must appeal to the AAT within 28 days of receiving the outcome of your review. UNSW will forward all documents relating to your case to the AAT and if you have additional relevant documentation not already provided to UNSW, please also include that in your appeal to the AAT. For further information, please visit the <a href="https://www.art.gov.au/about-us/accountability-and-reporting/administrative-appeals-tribunal" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_Administrative Review Tribunal" data-click_title="RichText" data-click_name="Administrative Review Tribunal">Administrative Review Tribunal</a> (the Tribunal).聽</p> <p><strong>Full Fee Paying Students (not CSP)</strong></p> <p>If your review with UNSW is unsuccessful, you have the right to take this matter to the NSW Ombudsman (Ombudsman).鈥痀ou should contact the Ombudsman within 28 days of receiving the outcome of your review. UNSW will forward all documents relating to your case to the Ombudsman and if you have additional relevant documentation not already provided to UNSW, please also include that in your correspondence to the Ombudsman. For further information, please visit the <a href="https://www.ombo.nsw.gov.au" target="_blank" data-click_category="TextComponentRichText" data-click_id="text_Ombudsman website" data-click_title="RichText" data-click_name="Ombudsman website">Ombudsman website</a>.</p> </div> </span> </div> </div> </div> </li> </ul> </section> </span> </div> </div> </div> </span></div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout_140679-643221506" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="column-layout uds-component padded-right section"> <span data-component_type="column-layout" data-component_id="column_layout-1530504182" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="separator uds-component section"> <span data-component_type="separator" data-component_id="separator-59071004" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text_copy_768397071_-420814404" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h3><a id="youraccount"></a>Your Account</h3> <p>UNSW holds any overpayments or credits in your student account, to be applied to your fees for the next semester or term.</p> <p>UNSW adheres to the Payment Card Industry (PCI) Data Security Standards (DSS) and will, in all cases, attempt to return any credit back to the originating card or card/ account holder.</p> <p>Refunds will only be made in Australian Dollars.</p> <p>Overpayments will be held for a maximum of 6 years, after which the balance will be transferred to the Office of State Revenue.</p> <h4>How to check your current balance</h4> <p>If you are a current student of UNSW view 'My Current Liability' in your <a href="https://www.student.unsw.edu.au/104">My Student Profile tab on myUNSW</a>.</p> <p>If your account is in credit you can use the <a href="https://www.student.unsw.edu.au/sites/default/files/uploads/group47/forms/ExcessPaymentRefundRequest.pdf">Refund Request Form</a> (PDF, 170 KB) to request the credit amount. Your refund may take up to four weeks to process.</p> <h4>Suspected fraudulent documentation</h4> <p>Where a student is suspected of providing fraudulent documentation, UNSW will consider the student account to be on hold until the investigation has concluded and a decision regarding the outcome of the investigation has been communicated to the student.聽 No refund of any visa processing fee, application fee, tuition fee or deposit, will be made during the time the account is on hold.聽 It should be noted that any payments made may be found forfeit at the conclusion of the investigation.</p> </div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1086291870" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="separator uds-component section"> <span data-component_type="separator" data-component_id="separator_copy-611079794" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-separator"> <hr class="cmp-separator__horizontal-rule"/> </div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-1917410772" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h3>Program Discontinuation Fees</h3> <p>International fee-paying students who discontinue from their program after paying a deposit to secure their place and have not completed at least one term/semester of study will be charged 50% of their deposit fee.</p> <p>This charge will serve as a disincentive or deterrent to discontinuing in the commencing semester/term after committing to a place at UNSW. This will apply to all international students enrolled in an award program.</p> <p>The commencing term or semester is defined by one or a combination of the following:</p> <ul> <li>The term, semester or teaching period specified in the letter of offer for which admission was accepted;</li> <li>The term or semester for which the student paid their deposit;</li> <li>The term or semester in which the student began or will begin their studies at UNSW, regardless of whether the student was studying at another institution.</li> </ul> <p>Completion of a previous program does not exempt the student from this fee.</p> <p>Where no enrolment exists and a request to withdraw is made after your first census date has passed, international residency status is determined based on the status applicable at the census date of your commencing term or semester as defined above.聽</p> <p>In cases where the student remains enrolled in course(s) after the census date no refund will be applicable and the student will remain liable for the full tuition and associated costs levied as at the census date.</p> </div> </span> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-67310643" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component shape-bg-colour--primary-yellow shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-808326023" data-component_title="Refunds, remission & program discontinuation"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_698985841_cop-899373416" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__large"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-1793346191" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-text"> <h2 style="text-align: center;">聽Want to find out more about refunds and remission?</h2> <p style="text-align: center;">If you have any questions about studying at UNSW or how you can apply for a refund, contact us below. We're here to help.</p> </div> </span> </div> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container center" data-component_type="button" data-component_id="button-623140820" data-component_title="Refunds, remission & program discontinuation"> <a href="https://portal.insight.unsw.edu.au/contact-us/" target="_self" data-click_category="button" data-click_id="button-29e1a91a" data-click_title="Refunds, remission & program discontinuation" data-click_name="Ask a question" data-internal_link_offset="-100" role="button" class="uds-brand-button light fill border large"> <div class="inner"> <div class="text"> Ask a question </div> <div class="icon" role="img"> <i class="fa fa-chevron-right"></i> </div> </div> </a> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_698985841_cop-1903128590" data-component_title="Refunds, remission & program discontinuation"> <div class="cmp-spacer__large"></div> </span> 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