Quadient für IT-Experten

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true){hutt_defineSlot_slot_object_infinite_scroll.push( slot );}googletag.display("div-gpt-ad-DESKTOP_MEGA-1");});}</script> <div id="middle_wrap" class="whitepaper"> <div id="breadcrumb" class="clearfix"> <ul><li class="catParent"><a href="/">Aktuell</a></li><li class="spacer">»</li><li class="cat"><a href="https://whitepaper.silicon.de">eBook</a><li class="spacer">»</li><li class="cat"><a href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a></li><ul> </div> <div class="clearfix size" id="middle"> <div id="primary"> <div id="content" class="articleList" role="main"> <h1 class="titleCategory">Quadient</h1> <nav class="navigation paging-navigation" role="navigation"> <div class="pagination loop-pagination"> <span aria-current="page" class="page-numbers current">1</span> <a class="page-numbers" href="https://whitepaper.silicon.de/advertiser/quadient/page/2/?l_position=promo_box">2</a> <a class="next page-numbers" href="https://whitepaper.silicon.de/advertiser/quadient/page/2/?l_position=promo_box">Next</a> <div class="archive_count"> <span class="count_num">11</span> </div> </div> </nav> <div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/ihr-einstieg-in-die-customer-journey-orchestration-ein-leitfaden/"> <img width="132" height="170" alt="Ihr Einstieg in die Customer Journey Orchestration: Ein Leitfaden" src="https://whitepaper.silicon.de/wp-content/uploads/2021/04/quadient-ebook-getting-started-with-customer-journey-orchestration-de.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/ihr-einstieg-in-die-customer-journey-orchestration-ein-leitfaden/">Ihr Einstieg in die Customer Journey Orchestration: Ein Leitfaden</a></h2> </header> <p> <p>Im Bereich des Customer Journey Mapping wird mit einer Fülle an unterschiedlichen Begriffen hantiert. Und kaum anders verhält es sich mit dem Konzept des Customer Journey Mappings: Es wird nicht nur teils sehr unterschiedlich definiert, sondern auch umgesetzt. Darüber hinaus wurden in diesem Bereich längst neue Konzepte entwickelt, die dafür sorgen, dass das Kundenerlebnis proaktiver </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/ihr-einstieg-in-die-customer-journey-orchestration-ein-leitfaden/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/10-aufkommendene-kommunikationstrends-in-deutschland-2020-2025/"> <img width="132" height="170" alt="10 aufkommendene Kommunikationstrends in Deutschland 2020 – 2025" src="https://whitepaper.silicon.de/wp-content/uploads/2021/04/quadient-ebook-10-upcoming-communication-trends-de-v2.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/10-aufkommendene-kommunikationstrends-in-deutschland-2020-2025/">10 aufkommendene Kommunikationstrends in Deutschland 2020 – 2025</a></h2> </header> <p> <p>Die Kundenkommunikation eines Unternehmens ist ein zentraler Faktor für das Kundenerlebnis. Laut einem Umfragebericht von Quadient ist sie für 83 % der Verbraucher in Europa ein wichtiger Faktor für die Entscheidung, einem Unternehmen treu zu bleiben. Negative Kritiken unzufriedener Kunden verbreiten sich schnell „viral“ und besonders jüngere Verbraucher wünschen sich mehr Informationen, mehr Transparenz und </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/10-aufkommendene-kommunikationstrends-in-deutschland-2020-2025/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/die-cx-erwartungen-von-generationen-erfullen/"> <img width="132" height="170" alt="Die CX – Erwartungen von generationen erfullen" src="https://whitepaper.silicon.de/wp-content/uploads/2020/11/Die-CX-Erwartungen-von-generationen-erfullen.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/die-cx-erwartungen-von-generationen-erfullen/">Die CX – Erwartungen von generationen erfullen</a></h2> </header> <p> <p>Die Baby-Boomer, die erste Nachkriegsgeneration nach dem zweiten Weltkrieg, profitierten vom Wirtschaftswunder und gehören zum geburtenreichsten Jahrgang. Die Generation X, auch Generation Golf genannt, wurde in ihrer Kindheit stark geprägt durch die Wirtschaftskrise und eine aufkommende Scheidungswelle. Der Generation X folgten die Millenials, die den Internetboom und die Globalisierung in vollen Zügen erlebten. Und schließlich </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/digitale-transformation/" rel="category tag">Digitale Transformation</a> <a href="https://whitepaper.silicon.de/category/strategy/" rel="category tag">Strategy</a> <a href="https://whitepaper.silicon.de/category/virtualization/" rel="category tag">Virtualisierung</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/die-cx-erwartungen-von-generationen-erfullen/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/die-top-12-trends-in-der-kundenkommunikation/"> <img width="132" height="170" alt="Die Top 12 Trends in der Kundenkommunikation" src="https://whitepaper.silicon.de/wp-content/uploads/2020/11/Die-Top-12-Trends-in-der-Kundenkommunikation.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/die-top-12-trends-in-der-kundenkommunikation/">Die Top 12 Trends in der Kundenkommunikation</a></h2> </header> <p> <p>Heute erwarten Kunden, dass jedes Unternehmen agiert und interagiert wie Zalando, Netflix und Flixbus. Die hyper-vernetzten Verbraucher von heute verwenden mobile Technologien, um Produkte zu recherchieren, zu vergleichen und zu erwerben. In vielen Fällen übersteigen die Verbrauchererwartungen die Umsetzungsfähigkeiten von Unternehmen bei Weitem. Wenn die Verbrauchererwartungen schon heute so hoch sind, wie werden sie dann </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a href="https://whitepaper.silicon.de/category/digitale-transformation/" rel="category tag">Digitale Transformation</a> <a href="https://whitepaper.silicon.de/category/virtualization/" rel="category tag">Virtualisierung</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/die-top-12-trends-in-der-kundenkommunikation/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/die-unverzichtbare-checkliste-fuer-das-customer-journey-mapping/"> <img width="132" height="170" alt="Die unverzichtbare Checkliste für das Customer Journey Mapping" src="https://whitepaper.silicon.de/wp-content/uploads/2020/11/Die-unverzichtbare-Checkliste-fuer-das-Customer-Journey-Mapping.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/die-unverzichtbare-checkliste-fuer-das-customer-journey-mapping/">Die unverzichtbare Checkliste für das Customer Journey Mapping</a></h2> </header> <p> <p>Wie gut kennen Sie Ihre Kunden wirklich? Wie genau wissen Sie, wie sich ihre Interaktionen mit Ihrem Unternehmen verändern? Wissen Sie, was der Grund für diese Veränderungen ist, und können Sie sich an sie anpassen oder sie vielleicht verhindern? Diese Fragen sind für jede Führungskraft sehr schwer zu beantworten, da die digitale Kommunikation zurzeit schnell </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a href="https://whitepaper.silicon.de/category/digitale-transformation/" rel="category tag">Digitale Transformation</a> <a href="https://whitepaper.silicon.de/category/virtualization/" rel="category tag">Virtualisierung</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/die-unverzichtbare-checkliste-fuer-das-customer-journey-mapping/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/die-zukunft-der-customer-experience-ein-aufschlussreiches-gespraech-mit-sieben-cx-pionieren/"> <img width="132" height="170" alt="Die Zukunft der Customer Experience: Ein aufschlussreiches Gespräch mit sieben CX-Pionieren" src="https://whitepaper.silicon.de/wp-content/uploads/2020/11/Die-Zukunft-der-Customer-Experience-Ein-aufschlussreiches-Gespraech-mit-sieben-CX-Pionieren.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/die-zukunft-der-customer-experience-ein-aufschlussreiches-gespraech-mit-sieben-cx-pionieren/">Die Zukunft der Customer Experience: Ein aufschlussreiches Gespräch mit sieben CX-Pionieren</a></h2> </header> <p> <p>2008 war kein gutes Jahr für Finanzdienstleister: In den USA platzt die Immobilienblase. Aus der Immobilienkrise wird eine Finanzkrise, die mit dem Zusammenbruch der Investmentbank „Lehman Brothers“ ihren Höhepunkt erreicht. Ihre Insolvenz löst eine Lawine aus, die viele Länder in eine Wirtschaftskrise reißt. Deutsches Sorgenkind ist die „Hypo Real Estate“, die mit Milliardenkrediten vor dem </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a href="https://whitepaper.silicon.de/category/digitale-transformation/" rel="category tag">Digitale Transformation</a> <a href="https://whitepaper.silicon.de/category/virtualization/" rel="category tag">Virtualisierung</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/die-zukunft-der-customer-experience-ein-aufschlussreiches-gespraech-mit-sieben-cx-pionieren/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/kritische-moment-kontaktpunkte-die-das-kundenerlebnis-pragen/"> <img width="132" height="170" alt="Kritische Moment: Kontaktpunkte, die das Kundenerlebnis pragen" src="https://whitepaper.silicon.de/wp-content/uploads/2020/11/Kritische-Moment-Kontaktpunkte-die-das-Kundenerlebnis-pragen.png"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/kritische-moment-kontaktpunkte-die-das-kundenerlebnis-pragen/">Kritische Moment: Kontaktpunkte, die das Kundenerlebnis pragen</a></h2> </header> <p> <p>Kunden erwarten heute, dass jede Interaktion mit einer Marke oder einem Anbieter schnell, einfach und bequem ist. Da die Kunden von jedem Ort aus kommunizieren können, trennen sie nicht zwischen online und offline. Sie betrachten Marken nicht als persönliche Begegnungen + Telefon + mobile Apps + Website usw. Was sie wahrnehmen, ist eine einzige Marke </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a href="https://whitepaper.silicon.de/category/digitale-transformation/" rel="category tag">Digitale Transformation</a> <a href="https://whitepaper.silicon.de/category/virtualization/" rel="category tag">Virtualisierung</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/kritische-moment-kontaktpunkte-die-das-kundenerlebnis-pragen/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/was-versicherungen-vom-einzelhandel-lernen-koennen-schritte-zum-aufbau-von-kundenvertrauen-2/"> <img width="132" height="170" alt="Was Versicherungen vom Einzelhandel lernen können: Schritte zum Aufbau von Kundenvertrauen" src="https://whitepaper.silicon.de/wp-content/uploads/2020/03/WHITEP3.jpg"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/was-versicherungen-vom-einzelhandel-lernen-koennen-schritte-zum-aufbau-von-kundenvertrauen-2/">Was Versicherungen vom Einzelhandel lernen können: Schritte zum Aufbau von Kundenvertrauen</a></h2> </header> <p> <p>Das Beratungsunternehmen Deloitte hat mehr als 1.000 Haushalte befragt: Was erwarten Verbraucher vom Kundenerlebnis ? Wie stellen sie sich die ideale Interaktion vor? Ihre Ergebnisse und Empfehlungen fasst dieses Whitepaper zusammen. </p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/was-versicherungen-vom-einzelhandel-lernen-koennen-schritte-zum-aufbau-von-kundenvertrauen-2/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/kundengewinnung-oder-kundenbindung-worauf-sollten-sich-unternehmen-konzentrieren-2/"> <img width="132" height="170" alt="Kundengewinnung oder Kundenbindung: Worauf sollten sich Unternehmen konzentrieren?" src="https://whitepaper.silicon.de/wp-content/uploads/2020/03/Whitepaper-Worauf-sollten-sich-Unternehmen-konzentrieren.jpg"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/kundengewinnung-oder-kundenbindung-worauf-sollten-sich-unternehmen-konzentrieren-2/">Kundengewinnung oder Kundenbindung: Worauf sollten sich Unternehmen konzentrieren?</a></h2> </header> <p> <p>Das Ziel Ihres Unternehmens sollte sein, Kunden nicht nur auf sich aufmerksam zu machen, sondern diese auch nachhaltig an sich zu binden. Dieses Whitepaper erklärt warum und gibt klare Empfehlungen für Ihre Kundenbindungstrategie.</p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/kundengewinnung-oder-kundenbindung-worauf-sollten-sich-unternehmen-konzentrieren-2/">Herunterladen</a> </div> </div> </div> </article>  </div><div class="article"> <article> <figure> <div class="frontPageImage"> <a href="https://whitepaper.silicon.de/resource/der-aufstieg-des-customer-experience-executive/"> <img width="132" height="170" alt="Der Aufstieg des Customer Experience Executive" src="https://whitepaper.silicon.de/wp-content/uploads/2020/03/eBook-Der-Aufstieg-des-Customer-Experience-Executives.jpg"> </a> </div> </figure> <div class="wrapper"> <header> <h2><a href="https://whitepaper.silicon.de/resource/der-aufstieg-des-customer-experience-executive/">Der Aufstieg des Customer Experience Executive</a></h2> </header> <p> <p>Die Position des Customer Experience Executive beschreibt die Führungskraft, die sich auf C-Ebene im gesamten Unternehmen für die Kunden und ihre Anforderungen einsetzt. Aber was hat es mit dieser Rolle auf sich? In unserem eBook finden Sie Antworten und fünf detaillierte Interviews mit CXOs aus der ganzen Welt.</p> </p>  <div class="specialwrapper"> <div class="tags"> <a href="https://whitepaper.silicon.de/category/business/" rel="category tag">Business</a> <a rel="category tag" class="green" href="https://whitepaper.silicon.de/advertiser/quadient/">Quadient</a> </div> <div class="dlButton"> <a href="https://whitepaper.silicon.de/resource/der-aufstieg-des-customer-experience-executive/">Herunterladen</a> </div> </div> </div> </article>  </div> </div>  <nav class="navigation paging-navigation" role="navigation"> <div class="pagination loop-pagination"> <span aria-current="page" class="page-numbers current">1</span> <a class="page-numbers" href="https://whitepaper.silicon.de/advertiser/quadient/page/2/?l_position=promo_box">2</a> <a class="next page-numbers" href="https://whitepaper.silicon.de/advertiser/quadient/page/2/?l_position=promo_box">Next</a> <div class="archive_count"> <span 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