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data-effect-speed="200" data-effect-mobile="disabled" data-effect-speed-mobile="0" data-panel-width="body" data-panel-inner-width=".et_pb_row" data-mobile-force-width="false" data-second-click="go" data-document-click="collapse" data-vertical-behaviour="standard" data-breakpoint="600" data-unbind="true" data-mobile-state="collapse_all" data-hover-intent-timeout="300" data-hover-intent-interval="100"><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-current-menu-ancestor mega-current-menu-parent mega-current_page_parent mega-current_page_ancestor mega-menu-item-has-children mega-menu-megamenu mega-align-bottom-left mega-menu-grid mega-hide-arrow mega-menu-item-1740' id='mega-menu-item-1740'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/about/" aria-haspopup="true" aria-expanded="false" tabindex="0">About<span class="mega-indicator"></span></a> <ul class="mega-sub-menu"> <li class='mega-menu-row' id='mega-menu-1740-0'> <ul class="mega-sub-menu"> <li class='mega-menu-column mega-menu-columns-3-of-6' id='mega-menu-1740-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-26' id='mega-menu-item-custom_html-26'><div class="textwidget custom-html-widget"><h2> What Guides Student Life </h2></div></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-1741' id='mega-menu-item-1741'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/about/mission-vision/">Mission, vision & values</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-9041' id='mega-menu-item-9041'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/student-life-organizational-chart/">Student Life organizational chart</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-9292' 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BUSINESS WITH STUDENT LIFE </h2></div></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-5195' id='mega-menu-item-5195'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/request-a-workshop-with-student-life/">Collaborate with Student Life</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-current-menu-item mega-page_item mega-page-item-2879 mega-current_page_item mega-menu-item-5274' id='mega-menu-item-5274'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/concern/" aria-current="page">Submit a compliment, comment or concern</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-page mega-menu-item-1648' id='mega-menu-item-1648'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/about/submit-a-communications-request/">Submit a communications request</a></li><li class='mega-menu-item mega-menu-item-type-post_type 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class='mega-menu-column mega-menu-columns-4-of-12' id='mega-menu-5537-0-0'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-31' id='mega-menu-item-custom_html-31'><div class="textwidget custom-html-widget"><h2>Locations</h2></div></li><li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-32' id='mega-menu-item-custom_html-32'><div class="textwidget custom-html-widget">The Division of Student Life is located in several locations across the St. George campus.</div></li><li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-35' id='mega-menu-item-custom_html-35'><div class="textwidget custom-html-widget"><iframe title="Map to the Dvision of Student Life" aria-labelledby="mega-menu-item-custom_html-32" role="application" aria-hidden="true" src="https://www.google.com/maps/embed?pb=!1m14!1m8!1m3!1d11545.168943821136!2d-79.3956564!3d43.6628917!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x0%3A0x8d1d9bb6765a76f7!2sUniversity%20of%20Toronto%20-%20St.%20George%20Campus!5e0!3m2!1sen!2sca!4v1576417471890!5m2!1sen!2sca" width="100%" height="150" frameborder="0" style="border:0;" allowfullscreen=""></iframe></div></li> </ul> </li><li class='mega-menu-column mega-menu-columns-4-of-12' id='mega-menu-5537-0-1'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-37' id='mega-menu-item-custom_html-37'><div class="textwidget custom-html-widget"></div></li><li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-36' id='mega-menu-item-custom_html-36'><div class="textwidget custom-html-widget"><p role="heading" class="heading3"> THE STUDENT LIFE ESCALATION PROCESS </p> <p>If you have a concern about a student service located on the St. George Campus, your first step is to talk to the <a href="/concern/" title="Contact the director of the service">Director of the service</a>.</p> <p>If your concern has not been resolved after taking this step, your second step should be to contact the <a href="/concern/" title="Contact the executive or senior director of the service">Executive/Senior Director of the service</a>.</p></div></li> </ul> </li><li class='mega-menu-column mega-menu-columns-2-of-12' id='mega-menu-5537-0-2'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-33' id='mega-menu-item-custom_html-33'><div class="textwidget custom-html-widget"><h2> Departments </h2></div></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-department mega-menu-item-1656' id='mega-menu-item-1656'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/department/accessibility-services/">Accessibility Services</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-department mega-menu-item-1657' id='mega-menu-item-1657'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/department/career-exploration-education/">Career Exploration & Education</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-department mega-menu-item-1659' id='mega-menu-item-1659'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/department/centre-for-community-partnerships/">Centre for Community Partnerships</a></li><li class='mega-menu-item mega-menu-item-type-custom mega-menu-item-object-custom mega-menu-item-8952' id='mega-menu-item-8952'><a target="_blank" class="mega-menu-link" href="https://internationalexperience.utoronto.ca">Centre for International Experience</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-department mega-menu-item-1655' id='mega-menu-item-1655'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/department/centre-for-learning-strategy-support/">Centre for Learning Strategy Support</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-department mega-menu-item-1660' id='mega-menu-item-1660'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/department/clubs-leadership-development/">Clubs & Leadership Development</a></li><li class='mega-menu-item mega-menu-item-type-post_type mega-menu-item-object-department mega-menu-item-1663' id='mega-menu-item-1663'><a class="mega-menu-link" href="https://studentlife.utoronto.ca/department/first-nations-house/">First Nations House</a></li> </ul> </li><li class='mega-menu-column mega-menu-columns-2-of-12' id='mega-menu-5537-0-3'> <ul class="mega-sub-menu"> <li class='mega-menu-item mega-menu-item-type-widget widget_custom_html mega-menu-item-custom_html-34' id='mega-menu-item-custom_html-34'><div class="textwidget custom-html-widget"><p> 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</ul></div> </nav> </div>  </header> <div class="hamburger-container"> <div class="burger-wrapper highlight-color" role="button" aria-pressed="false" aria-expanded="false" data-toggle="modal" data-target="#myModal" tabindex="0"> <span class="hamburger"><span class="sr-only">Student Life topics and tasks menu</span></span> </div>  <div id="myModal" class="task-modal hide-modal" role="dialog"> <div class="modal-dialog">  <div class="modal-content"> <div class="modal-body"> <div class="container custom-menu-class"><h2 class="sr-only">Student Life Tasks & Topics</h2><nav class="task-blocks" aria-label="Student Life Tasks & Topics"><div id="task-accessibility-and-academic-accommodations-751" class="task icon icon-accessibility-and-academic-accommodations"><h3>Accessibility and Academic Accommodations</h3><p>Access resources for your ongoing or temporary disabilities as you learn to navigate academic accommodations and discover a supportive community of peers.</p> <p><a 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href="https://studentlife.utoronto.ca/task_levels/culture-and-faith/">Learn how to connect with your faith, spirituality or culture.</a></p> </div><div id="task-explore-and-start-a-career-751" class="task icon icon-explore-and-start-a-career"><h3>Explore and Start a Career</h3><p>Develop your career path and get valuable advice about finding work, job markets and further education.</p> <p><a id="link-explore-and-start-a-career-751" href="https://studentlife.utoronto.ca/task_levels/explore-and-start-a-career/">Explore your job options and how to turn the career of your dreams into reality.</a></p> </div><div id="task-find-a-place-to-live-on-or-off-campus-751" class="task icon icon-find-a-place-to-live-on-or-off-campus"><h3>Find a Place to Live On or Off Campus</h3><p>Learn more about U of T’s residences, off-campus housing, temporary housing, and your rights and responsibilities as a tenant.</p> <p><a id="link-find-a-place-to-live-on-or-off-campus-751" 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being or becoming an international student.</a></p> </div><div id="task-leadership-and-mentorship-751" class="task icon icon-leadership-and-mentorship"><h3>Leadership and Mentorship</h3><p>Whether you want to find a mentor, become a mentor or build your leadership skills, we’ve got the tools and workshops to get you started.</p> <p><a id="link-leadership-and-mentorship-751" href="https://studentlife.utoronto.ca/task_levels/leadership-and-mentorship/">Build your leadership and mentorship skills today.</a></p> </div><div id="task-centre-for-learning-strategy-support-751" class="task icon icon-centre-for-learning-strategy-support"><h3>Learning Strategy Support</h3><p>Understand how YOU learn best and build your skills as you discover tips for acing exams, essays, presentations and more.</p> <p><a id="link-centre-for-learning-strategy-support-751" href="https://studentlife.utoronto.ca/task_levels/centre-for-learning-strategy-support/">Learn how to enhance your academic experience through tips and workshops.</a></p> </div></nav></div> <div class='task-menu-program-finder'> <a id="task-menu-program-finder" href="https://studentlife.utoronto.ca/program-services-directory/" title="Find a program or service" tabindex="0"><i role="none presentation" class="fas fa-arrow-right font-color"></i> Find a program or service</a> </div> </div> </div> </div> </div> </div> <div class="search-icon" aria-label="Advanced Search" tabindex="0"> <em class="fas fa-search"></em> </div> <div class="wrapper" id="page-wrapper"> <div class="container" id="content" tabindex="-1"> <div class="row"> <div class="col-md content-area" id="primary"> <main class="site-main" id="main"> <div class="breadcrumbs-outer w-100 my-4"> <nav class="breadcrumbs" aria-label="Breadcrumbs"> <span><span><a href="https://studentlife.utoronto.ca/">Home</a></span> > <span class="breadcrumb_last" aria-current="page"><strong>Student Life escalation process</strong></span></span> </nav> </div> <h1>Student Life escalation process</h1> <article class="post-2879 page type-page status-publish hentry audience-faculty-and-staff audience-2-undergraduate-student" id="post-2879"> <div class="entry-content"> <p>Student Life is a multi-department division with units located in several locations across the St. George campus.</p> <p>If you have a concern about a student service located on the St. George campus, <strong>your first step</strong> is to talk it to the director of the program or service. If your concern has not been resolved after taking this step, <strong>your second step</strong> should be to contact the executive or senior director.</p> <p><a href="https://studentlife.utoronto.ca/department/accessibility-services/"><strong>Accessibility Services</strong></a></p> <ul> <li>455 Spadina Avenue, 4th Floor, Suite 400</li> <li><em>Assistant Director</em>: <a href="mailto:adina.burden@utoronto.ca">Adina Burden</a></li> <li><em>Assistant Director</em>: <a href="mailto:sarah.kloke@utoronto.ca">Sarah Kloke</a></li> <li><em>Director</em>: <a href="mailto:michael.nicholson@utoronto.ca">Mike Nicholson</a></li> <li><em>Executive Director, Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/department/career-exploration-education/"><strong>Career Exploration & Education</strong></a></p> <ul> <li>800 Bay Street, 5th Floor</li> <li><em>Director:</em> <a href="mailto:karla.gouthro@utoronto.ca">Karla Gouthro</a></li> <li><em>Executive Director, Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/department/centre-for-community-partnerships/"><strong>Centre for Community Partnerships</strong></a></p> <ul> <li>569 Spadina Crescent, Suite 315</li> <li><span class="position"><em>Director, Centre for Community Partnerships</em>: <a href="mailto:jennifer.esmail@utoronto.ca">Jennifer Esmail </a></span></li> <li><em>Executive Director, Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/department/centre-for-international-experience/"><strong>Centre for International Experience</strong></a></p> <ul> <li>Cumberland House, 33 St. George Street</li> <li><em>Associate Director, International Student Experience and Global Fluency:</em> <a href="mailto:shraddha.prasad@utoronto.ca">Shraddha Prasad</a></li> <li><em>Associate Director, International Student Services:</em> <a href="mailto:lana.volkova@utoronto.ca">Lana Volkova</a></li> <li><em>Director, Learning & Safety Abroad:</em> <a href="mailto:mahvish.wesley@utoronto.ca">Mahvish Wesley</a></li> <li><em><span class="position">Senior Director, Global Learning Opportunities & International Student Success</span></em>: <a href="mailto:katherine.beaumont@utoronto.ca">Katherine Beaumont</a></li> </ul> <p><a href="/department/centre-for-learning-strategy-support/"><b>Centre for Learning Strategy Support</b></a></p> <ul> <li>800 Bay Street, 5th Floor</li> <li><em>Director:</em> <a href="mailto:john.hannah@utoronto.ca">John Hannah</a></li> <li><em>Executive Director, Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/department/health-wellness/"><strong>Health & Wellness</strong></a></p> <ul> <li>700 Bay Street, 12th Floor</li> <li><em>Assistant Director, Community Health Promotions:</em> <a href="mailto:c.collinswilliams@utoronto.ca">Christie Collins-Williams</a></li> <li><em><span class="position">Assistant Director:</span></em> <a href="mailto:Sandyi.Chang@utoronto.ca">Sandy Chang</a></li> <li><em><span class="position">Director of Professional Practice & Quality Assurance: </span></em><a href="mailto:sandra.yuen@utoronto.ca"><span class="position">Sandra Yuen</span></a></li> <li><em>Executive Director:</em> <a href="mailto:janine.robb@utoronto.ca">Janine Robb</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/task/share-your-patient-experience/">Share your experience at the Health & Wellness Centre</a>.</p> <p><a href="https://studentlife.utoronto.ca/department/housing/"><strong>Housing</strong></a></p> <ul> <li>800 Bay Street, 5th Floor</li> <li><em>Director:</em> <a href="mailto:arlene.clement@utoronto.ca">Arlene Clement</a></li> <li><em>Executive Director, Student Housing and Residence Experience</em>: <a href="mailto: janice.johnson@utoronto.ca">Janice Johnson</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/department/first-nations-house/"><strong>First Nations House/Indigenous Student Services</strong></a></p> <ul> <li>First Nations House, North Borden Building, 563 Spadina Crescent, 3rd Floor</li> <li><em>Director:</em> <a href="mailto:michaeld.white@utoronto.ca">Michael White</a></li> <li><em>Executive Director, Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><strong>Student Engagement</strong></p> <p>Includes <strong><a href="https://studentlife.utoronto.ca/department/multi-faith-centre-for-spiritual-study-practice/">Multi-Faith Centre</a>,</strong><strong> </strong><a href="https://studentlife.utoronto.ca/department/clubs-leadership-development/"><strong>Clubs & Leadership Development</strong></a><strong>, </strong><a href="https://studentlife.utoronto.ca/department/mentorship-peer-programs/"><strong>Mentorship & Peer Programs</strong></a><strong> and </strong><a href="https://studentlife.utoronto.ca/department/orientation-transition-engagement/"><strong>Orientation, Transition & Engagement</strong></a></p> <ul> <li>569 Spadina Crescent and Sussex Clubhouse, 21 Sussex Avenue, Room 516</li> <li><em><span class="position">Interim Associate Director, Multi-Faith Centre & Director, Student Engagement</span>:</em> <a href="mailto:adam.kuhn@utoronto.ca">Adam Kuhn</a></li> <li><em>Executive Director Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><a href="https://tcard.utoronto.ca/" target="_blank" rel="noopener noreferrer"><strong>TCard Services</strong> </a><img decoding="async" class="" src="https://studentlife.utoronto.ca/wp-content/uploads/nav-externallink.png" alt="External link" width="16" height="15"></p> <ul> <li>800 Bay Street, 5th Floor</li> <li><em>Director:</em> <a href="mailto:arlene.clement@utoronto.ca">Arlene Clement</a></li> <li><em>Executive Director Student Life Programs & Services</em>: <a href="mailto:heather.kelly@utoronto.ca">Heather Kelly</a></li> </ul> <p><a href="https://studentlife.utoronto.ca/department/administration-and-operations/"><strong>Administration & Operations</strong></a></p> <ul> <li>800 Bay Street, 5th Floor</li> <li><em>Chief Administrative Officer and Director, Communications (Acting):</em> <a href="mailto:serena.persaud@utoronto.ca">Serena Persaud</a></li> <li><em>Director, IT Strategy, Innovations, and Digital Transformation:</em> <a href="mailto:vikram.chadalawada@utoronto.ca">Vikram Chadalawada</a></li> <li><em>Associate Director, Student Life IT Services, Systems, and Support:</em> <a href="mailto:ad.vu@utoronto.ca">Do Anh Vu</a></li> <li><em><span class="position">Executive Director, Student Experience</span></em>: <a href="mailto:david.newman@utoronto.ca">David 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