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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Manage backup and restore for Atlassian products | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a2b17584df699a8dea16f0d197bb8573773aea89', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a2b17584df699a8dea16f0d197bb8573773aea89' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"2XzG7JgKCgX4bizfjxSNfd","lastPublished":"2024-05-07T01:33:42.208Z","type":"collection","title":"Manage backup and restore for Atlassian products","subhead":null,"description":"Need a backup and restore solution? Learn how to back up and restore projects, spaces, users, and other product data.","buttonText":"View topics","metaDescription":"Manage backup and restore, including creating backup policies, running and downloading backups, and restoring your data.","context":{"id":"48OgKzP3IKiOKPLp8nVEqG","type":"contextTheme","docsHomeSlug":"/organization-administration/resources/","icon":{},"deployment":"Not Applicable","hubName":"Organization administration"},"versions":[],"pageType":"Documentation","url":"/organization-administration/docs/manage-backup-and-restore-for-atlassian-products/","childrenReferences":[{"id":"3r9yqspiGJR9IkQkPh7z9b","title":"What is the backup and restore solution?","description":"See what our backup and restore solution offers, including the benefits and who is eligible to use it.","url":"/organization-administration/docs/what-is-the-backup-and-restore-solution/","lastPublished":"2024-05-07T01:21:18.197Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"What is the backup and restore solution?","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2tjGeXzchDUAyWwJ4y4SIC"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"Atlassian Cloud backup and restore allows you to seamlessly back up data for your Jira and Confluence products in "},{"type":"text","text":"admin.atlassian.com","marks":[{"type":"link","attrs":{"href":"http://admin.atlassian.com/"}}]},{"type":"text","text":". As part of this EAP, you can perform one complete backup and one complete restore every week."}]},{"type":"paragraph","content":[{"type":"text","text":"Your backups are safely stored in an internal Atlassian location for 14 days, allowing you to restore from there without needing to download and import the backup file. You can also download backups of up to 50GB to your local storage, and restore from there by uploading the backup files within 60 days of backup."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Benefits of data backup and restore"}]},{"type":"paragraph","content":[{"type":"text","text":"Backup and restore processes have several benefits that help ensure the safety and integrity of data. These benefits include:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Data protection: Backups protect your data by creating a copy that can be restored in case of a data loss event. This could be due to accidental deletion, hardware failure, software corruption, or a security breach."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Regulatory compliance: Many industries have regulations requiring companies to maintain certain records for a specific period. Regular backups help meet these regulatory compliance requirements."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Who can use the backup and restore solution?"}]},{"type":"paragraph","content":[{"type":"text","text":"You need to be an organization admin and a part of our early access program (EAP) to be able to use this solution."}]},{"type":"paragraph","content":[{"type":"text","text":"Reach out to your account representative for more information about upcoming releases."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"What’s next?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"6czngYZPPlezggUs1imDAJ","label":"Create a backup policy for a product, then run a backup"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7Ct3Fr51BqDtC0gHvFn76o"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7msPeecs36owEVmSyqhwAp","label":"Restore your product data from a stored backup"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3yWYlWILFBYt3Y99m5VD6y","label":"Learn what data types are included in the backups and restores"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"olz4CTLnC1MLqMNP2uBnV","label":"Read the limitations in place for backup and restore"}}}]}]}]},{"type":"paragraph","content":[]}]}},{"id":"6czngYZPPlezggUs1imDAJ","title":"Create a backup policy and run backups","description":"Learn how to create backup policies and run backups, and understand the backup statuses.","url":"/organization-administration/docs/create-a-backup-policy-and-run-backups/","lastPublished":"2024-11-26T13:40:00.769Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Create a backup policy and run backups","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2tjGeXzchDUAyWwJ4y4SIC"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"When you run a backup, we save a copy of your Jira or Confluence product data in Atlassian storage. "},{"type":"hardBreak"},{"type":"text","text":"In case your data is lost, corrupted, or inaccessible, you can use this copy to restore your product data within 14 days."}]},{"type":"paragraph","content":[{"type":"text","text":"You can run a new backup once every 7 days. If your backup fails or is incomplete, you can run it again as many times as you need until you get a complete backup. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"olz4CTLnC1MLqMNP2uBnV","label":"Learn more about backup limitations"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Create a new backup policy"}]},{"type":"paragraph","content":[{"type":"text","text":"Before running a backup for the first time, you need to create a backup policy for the product. The policy includes the product you choose to back up and whether to include attachments in the backup. For Confluence, the policy also includes if personal spaces are part of the backup."}]},{"type":"paragraph","content":[{"type":"text","text":"To create a new backup policy:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"1ejCzJ3IxTrvkWYa6WwREl"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"6JBWml52BcM6wjLHThyjS4"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"66Dajr2lSe8ZZTD09eiRZd"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Create backup policy","marks":[{"type":"strong"}]},{"type":"text","text":" if this is your first backup policy, otherwise select "},{"type":"text","text":"Create new backup policy","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the product to back up. The products listed here are only products that are part of the organization. If there’s a product missing from the list, make sure you are enrolled in the EAP and that "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"4IwARgP9vGazLHMddoUA2c","label":"you have organization admin permissions"}}},{"type":"text","text":". "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Choose whether to include attachments in your backup. For Confluence, choose whether to include personal spaces in the backup. Select "},{"type":"text","text":"Next","marks":[{"type":"strong"}]},{"type":"text","text":". "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review the backup policy, then select "},{"type":"text","text":"Run backup","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"If successful, the backup starts running, and a new backup policy for the product is added to the "},{"type":"text","text":"Backup policy","marks":[{"type":"strong"}]},{"type":"text","text":" table. "}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Run backup"}]},{"type":"paragraph","content":[{"type":"text","text":"When you run a backup for a product for the first time, we save the configuration as a backup policy. Reuse an existing policy to run future backups for the same product. "}]},{"type":"paragraph","content":[{"type":"text","text":"You can run a new backup 7 days after your last complete backup. "}]},{"type":"paragraph","content":[{"type":"text","text":"To run the same backup again:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"1ejCzJ3IxTrvkWYa6WwREl"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"6JBWml52BcM6wjLHThyjS4"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"66Dajr2lSe8ZZTD09eiRZd"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the "},{"type":"text","text":"Backup policy","marks":[{"type":"strong"}]},{"type":"text","text":" table, find the policy that includes the product you want to backup. Select "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"Run backup","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select whether you want to include attachments, and for Confluence whether you want to include personal spaces. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Review the data to back up, and select "},{"type":"text","text":"Confirm","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"To run a backup for a new product, create a new policy following the steps in the previous section. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3yWYlWILFBYt3Y99m5VD6y","label":"Learn what product data is included in the backup"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Backup statuses"}]},{"type":"paragraph","content":[{"type":"text","text":"Each backup has one of the following statuses:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"IN PROGRESS","marks":[{"type":"strong"}]},{"type":"text","text":" - the backup is still in progress"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"COMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" - the backup has finished running, and is complete"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" - the backup has finished running, and is missing some attachments in the case of Jira products, or missing some spaces in the case of Confluence"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"EXPIRED","marks":[{"type":"strong"}]},{"type":"text","text":" - it’s been over 14 days since running the backup, and the backup is no longer available"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"FAILED","marks":[{"type":"strong"}]},{"type":"text","text":" - the backup failed"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you restore only "},{"type":"text","text":"COMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" backups, although "},{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" backups can also be restored. Backups that are "},{"type":"text","text":"IN PROGRESS","marks":[{"type":"strong"}]},{"type":"text","text":", "},{"type":"text","text":"EXPIRED","marks":[{"type":"strong"}]},{"type":"text","text":", or "},{"type":"text","text":"FAILED","marks":[{"type":"strong"}]},{"type":"text","text":" can’t be restored. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"7msPeecs36owEVmSyqhwAp","label":"Learn how to restore from backups"}}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Backup policy’s details"}]},{"type":"paragraph","content":[{"type":"text","text":"To view a backup policy’s details:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"1ejCzJ3IxTrvkWYa6WwREl"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"6JBWml52BcM6wjLHThyjS4"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"66Dajr2lSe8ZZTD09eiRZd"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the "},{"type":"text","text":"Backup policy","marks":[{"type":"strong"}]},{"type":"text","text":" table, find the policy that includes the product you want to backup. Select "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"The backup policy details include the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The backed up product"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The number of available backups, which include all "},{"type":"text","text":"COMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" and "},{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" backups taken in the last 14 days"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The time and status of the last backup taken"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira products included in the backup policy. If you chose to back up Jira, then Jira Service Management is partially backed up as well. Customers are included in the backup, but not the data. "},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"sac-link","parameters":{"id":"3ibwhbkNLbUzfxSIm90mHx"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A list of all the recent backups: the time of backup, backup status, and when the backup will expire."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"When you select a specific backup in the table, the "},{"type":"text","text":"Backup details","marks":[{"type":"strong"}]},{"type":"text","text":" panel opens."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Backup details"}]},{"type":"paragraph","content":[{"type":"text","text":"To view a backup’s details:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"1ejCzJ3IxTrvkWYa6WwREl"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"6JBWml52BcM6wjLHThyjS4"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"66Dajr2lSe8ZZTD09eiRZd"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In the "},{"type":"text","text":"Backup policy","marks":[{"type":"strong"}]},{"type":"text","text":" table, find the policy that includes the product you want to backup. Select "},{"type":"text","text":"View details","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the specific backup you want to view."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"The backup details include the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Time of backup"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Backup status"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A "},{"type":"text","text":"Restore","marks":[{"type":"strong"}]},{"type":"text","text":" link if the backup can be restored"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Backup size"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Whether attachments are included"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Whether personal spaces are included (Confluence only)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When the backup was completed"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Who ran the backup"}]}]}]}]}},{"id":"3yWYlWILFBYt3Y99m5VD6y","title":"What data is backed up and restored","description":"View what product data types are included in our backups and restores.","url":"/organization-administration/docs/what-data-is-backed-up-and-restored/","lastPublished":"2024-05-10T05:58:24.657Z","pageType":"topic","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"What data is backed up and restored","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.mesa","extensionKey":"textFragment","parameters":{"textFragmentId":"2tjGeXzchDUAyWwJ4y4SIC"},"layout":"default"}},{"type":"paragraph","content":[{"type":"text","text":"When you back up or restore your data, not all data types are included. The following tables list the product data types that are currently supported, as well as the product data types that aren’t supported."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Jira data included in backup and restore"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","content":[{"type":"text","text":"✅ Currently supported","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","content":[{"type":"text","text":"❌ Not supported","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira issues and field content (including system and custom fields)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Board and sprint data"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and user group settings"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Comments"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Media files including media attachments, avatars, and logos (if selected)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Project configuration data (including workflows, global permissions, schemes, screens, custom field configuration, issue types, and board configuration)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advanced Roadmaps"}]}]}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Automation rules"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Third-party apps and app data"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira Service Management features powered by Opsgenie, (including all content accessed through the Opsgenie URL, as well as alerts and on-call schedules)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Insight for Jira Service Management"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Product access settings (you’ll need to add users to groups for permissions to apply)."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Views (views configuration and insights for Jira Product Discovery)."}]}]}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Confluence data included in backup and restore"}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","content":[{"type":"text","text":"✅ Currently supported","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{},"content":[{"type":"paragraph","content":[{"type":"text","text":"❌ Not supported","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users and groups"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Space types: Active spaces, Personsl spaces, Archived 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limitations"}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Which products can I back up?"}]},{"type":"paragraph","content":[{"type":"text","text":"You can back up Jira and Confluence products."}]},{"type":"paragraph","content":[{"type":"text","text":"You can only back up products that are part of your organization, and that you have organization admin permissions for."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Can I have more than one backup policy per product?"}]},{"type":"paragraph","content":[{"type":"text","text":"Each product can have only one backup policy. You can run multiple backups for the same product using the same backup policy."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"When can I run a new backup?"}]},{"type":"paragraph","content":[{"type":"text","text":"You can run only one backup a week, which means that you can run a new backup only after 7 days since the last complete backup. If you don’t have a complete backup, you can run a new one at any time."}]},{"type":"paragraph","content":[{"type":"text","text":"You can’t run a backup while there’s a backup in progress for the product."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"How long is each backup stored for?"}]},{"type":"paragraph","content":[{"type":"text","text":"Each backup is stored in Atlassian storage for 14 days, after which the backup expires and can’t be used."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Is there a size limit to the backups?"}]},{"type":"paragraph","content":[{"type":"text","text":"Atlassian storage:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira: 40GB + 500GB attachments"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Confluence: 30GB + 800GB attachments"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Local storage: 50GB including attachments for both Confluence and Jira."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Can I back up only some of my Jira projects or Confluence spaces?"}]},{"type":"paragraph","content":[{"type":"text","text":"Currently you can only have full backups, which means all projects for a Jira product and all spaces for a Confluence product."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Do the backups include all data types?"}]},{"type":"paragraph","content":[{"type":"text","text":"Not all data types are backed up (and restored). 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You have 14 days from backup to restore your data."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"How often can I restore a backup?"}]},{"type":"paragraph","content":[{"type":"text","text":"You can restore a specific backup once in 7 days. However, if you have a different backup for the same product data, you can restore that backup instead."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"What backups can I restore?"}]},{"type":"paragraph","content":[{"type":"text","text":"We recommend you restore only "},{"type":"text","text":"COMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" backups, although "},{"type":"text","text":"INCOMPLETE","marks":[{"type":"strong"}]},{"type":"text","text":" backups can also be restored. Incomplete backups are missing some attachments in the case of Jira, or missing some spaces in the case of Confluence. 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If you restore from Atlassian storage:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Jira: 45 minutes to 16 hours"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Confluence: 2 hour to 19 hours"}]}]}]}]}},{"id":"5X5g9IJYxgtax5K4a6KJB3","title":"Manage backup and restore with sharding ","description":"What are shards and how we back up and restore in shards","url":"/organization-administration/docs/manage-backup-and-restore-with-sharding/","lastPublished":"2024-07-29T05:49:37.967Z","pageType":"topic","body":{"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Manage backup and restore with sharding ","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"The capability to back up data in external cloud storage is available to some customers as part of the closed beta.","type":"text"}]}]},{"type":"paragraph","content":[{"text":"When you provision an Atlassian product, we distribute the product’s data across a set of partitions or shards. 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role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/learn-about-atlassian-organizations/" data-testid="atlas_link">Learn about Atlassian organizations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/what-is-an-atlassian-organization/" data-testid="atlas_link">What is an Atlassian organization?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/get-started-with-an-atlassian-organization/" data-testid="atlas_link">Get started with an Atlassian organization</a></li><li class="pagetree__item "><a href="/organization-administration/docs/explore-an-atlassian-organization/" data-testid="atlas_link">Navigate the Atlassian administration</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-many-instances-of-a-product-does-my-organization-need/" data-testid="atlas_link">What are the benefits of multiple instances?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/understand-atlassian-access/" data-testid="atlas_link">Understand Atlassian Guard</a></li><li class="pagetree__item "><a href="/organization-administration/docs/organization-admin-abilities-for-cloud-products/" data-testid="atlas_link">Organization admin abilities for cloud products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-an-organization-with-the-admin-apis/" data-testid="atlas_link">Manage an organization with the admin APIs</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/delete-an-atlassian-organization/" data-testid="atlas_link">Delete an Atlassian organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/back-up-your-data/" data-testid="atlas_link">Back up your data</a></li><li class="pagetree__item "><a href="/organization-administration/docs/remove-domains-and-products-from-your-organization/" data-testid="atlas_link">Remove domains and products from your organization</a></li><li class="pagetree__item "><a href="/organization-administration/docs/delete-your-organization/" data-testid="atlas_link">Delete your organization</a></li><li class="pagetree__item "><a href="/organization-administration/docs/can-i-restore-an-organization/" data-testid="atlas_link">Can I restore an organization?</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-products-from-your-atlassian-organization/" data-testid="atlas_link">Manage products from your Atlassian organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/add-a-new-product-to-your-organization/" data-testid="atlas_link">Add a new product to your organization</a></li><li class="pagetree__item "><a href="/organization-administration/docs/set-your-sites-landing-product/" data-testid="atlas_link">Set your site’s landing product</a></li><li class="pagetree__item "><a href="/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/" data-testid="atlas_link">IP addresses and domains for Atlassian cloud products</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/add-custom-email-addresses-for-product-notifications/" data-testid="atlas_link">Add custom email addresses for product notifications</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/what-are-the-benefits-of-dmarc/" data-testid="atlas_link">What are the benefits of DMARC?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/what-are-the-steps-for-setting-up-custom-email-addresses/" data-testid="atlas_link">What are the steps for setting up custom email addresses?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/what-are-the-dns-records-required-for-configuring-dmarc/" data-testid="atlas_link">What are the DNS records required for configuring DMARC?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/add-your-email-domain/" data-testid="atlas_link">Add your email domain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/" data-testid="atlas_link">Copy and add DNS records to your domain provider</a></li><li class="pagetree__item "><a href="/organization-administration/docs/add-email-addresses-for-your-domain/" data-testid="atlas_link">Add email addresses for your domain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/remove-an-email-domain/" data-testid="atlas_link">Remove an email domain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/remove-an-email-address-for-your-domain/" data-testid="atlas_link">Remove an email address for your domain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/make-an-email-address-unavailable-in-a-product/" data-testid="atlas_link">Make an email address unavailable in a product</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/update-your-product-and-site-url/" data-testid="atlas_link">Update your product and site URL</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/can-i-change-the-url-used-to-access-a-product/" data-testid="atlas_link">Can I update the URL used to access a product?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/update-a-product-url/" data-testid="atlas_link">Update a product URL subdomain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/does-updating-a-products-url-impact-its-installed-apps/" data-testid="atlas_link">Does updating a product's URL impact its apps?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/add-a-custom-domain/" data-testid="atlas_link">Add a custom domain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/remove-or-deactivate-a-custom-domain/" data-testid="atlas_link">Remove or deactivate a custom domain</a></li><li class="pagetree__item "><a href="/organization-administration/docs/troubleshoot-custom-domains/" data-testid="atlas_link">Troubleshoot custom domains</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/should-i-merge-my-atlassian-organizations/" data-testid="atlas_link">Can I merge my Atlassian organizations?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/transfer-products-to-another-organization/" data-testid="atlas_link">Transfer all products to another organization</a></li><li class="pagetree__item "><a href="/organization-administration/docs/migrate-from-jira-work-management-to-jira/" data-testid="atlas_link">Migrate from Jira Work Management to Jira</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-product-changes-from-an-atlassian-organization/" data-testid="atlas_link">Manage product changes from an Atlassian organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/manage-product-release-tracks/" data-testid="atlas_link">Manage product release tracks</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-atlassian-product-sandboxes/" data-testid="atlas_link">Manage Atlassian product sandboxes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/what-are-sandboxes/" data-testid="atlas_link">What are sandboxes?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/create-a-sandbox/" data-testid="atlas_link">Create a sandbox</a></li><li class="pagetree__item "><a href="/organization-administration/docs/copy-production-data-to-sandbox/" data-testid="atlas_link">Copy production data to sandbox</a></li><li class="pagetree__item "><a href="/organization-administration/docs/what-data-is-copied-to-sandboxes/" data-testid="atlas_link">What data is copied to sandboxes</a></li><li class="pagetree__item "><a href="/organization-administration/docs/view-latest-sandbox-update/" data-testid="atlas_link">View latest sandbox update</a></li><li class="pagetree__item "><a href="/organization-administration/docs/update-a-sandbox-url/" data-testid="atlas_link">Update a sandbox URL</a></li><li class="pagetree__item "><a href="/organization-administration/docs/grant-access-to-a-sandbox/" data-testid="atlas_link">Grant access to a sandbox</a></li><li class="pagetree__item "><a href="/organization-administration/docs/delete-a-sandbox/" data-testid="atlas_link">Delete a sandbox</a></li><li class="pagetree__item "><a href="/organization-administration/docs/restore-a-sandbox/" data-testid="atlas_link">Restore a sandbox</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-apps-for-sandboxes/" data-testid="atlas_link">Manage apps for sandboxes</a></li><li class="pagetree__item "><a href="/organization-administration/docs/jira-family-and-sandboxes/" data-testid="atlas_link">Jira family and sandboxes</a></li><li class="pagetree__item "><a href="/organization-administration/docs/invalid-or-missing-filters-for-sandbox/" data-testid="atlas_link">Invalid or missing filters for Sandbox</a></li><li class="pagetree__item "><a href="/organization-administration/docs/sandbox-data-copy-and-data-protection/" data-testid="atlas_link">Sandbox data copy and data protection</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/keep-track-of-maintenance-windows/" data-testid="atlas_link">Keep track of maintenance windows</a></li><li class="pagetree__item "><a href="/organization-administration/docs/keep-up-with-atlassian-changes-to-products/" data-testid="atlas_link">Keep up with Atlassian changes to products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/defer-atlassian-changes-rolling-out-to-your-products/" data-testid="atlas_link">Defer Atlassian changes rolling out to your products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-atlassian-experiments/" data-testid="atlas_link">Manage Atlassian experiments</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/connect-to-self-managed-products-with-application-tunnels/" data-testid="atlas_link">Connect to self-managed products with application tunnels</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/what-are-application-tunnels/" data-testid="atlas_link">What are application tunnels?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/configure-application-tunnels/" data-testid="atlas_link">Configure application tunnels</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/install-application-tunnels-from-atlassian-marketplace/" data-testid="atlas_link">Install application tunnels from Atlassian Marketplace</a></li><li class="pagetree__item "><a href="/organization-administration/docs/configure-required-connections-and-upstream-ports/" data-testid="atlas_link">Configure required connections and upstream ports</a></li><li class="pagetree__item "><a href="/organization-administration/docs/create-an-application-tunnel-to-your-self-managed-instance/" data-testid="atlas_link">Create an application tunnel to your self-managed instance</a></li><li class="pagetree__item "><a href="/organization-administration/docs/create-a-tunneled-application-link/" data-testid="atlas_link">Create a tunneled application link</a></li><li class="pagetree__item "><a href="/organization-administration/docs/view-cloud-products-that-use-the-tunnel/" data-testid="atlas_link">View cloud products that use the tunnel</a></li><li class="pagetree__item "><a href="/organization-administration/docs/troubleshoot-application-tunnels/" data-testid="atlas_link">Troubleshoot application tunnels</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/application-tunnel-security/" data-testid="atlas_link">Application tunnel security</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/security-overview-of-application-tunnels/" data-testid="atlas_link">Security overview of application tunnels</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-is-data-encrypted-in-application-tunnels/" data-testid="atlas_link">How is data encrypted in application tunnels?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-is-application-tunnel-access-controlled/" data-testid="atlas_link">How is application tunnel access controlled?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-is-product-access-controlled/" data-testid="atlas_link">How is product access controlled?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/regenerate-the-security-key-of-an-existing-tunnel/" data-testid="atlas_link">Regenerate the security key of an existing tunnel</a></li><li class="pagetree__item "><a href="/organization-administration/docs/set-up-automatic-key-rotation/" data-testid="atlas_link">Set up automatic key rotation</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-are-app-tunnels-different-from-opening-the-firewall/" data-testid="atlas_link">How are app tunnels different from opening the firewall?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-can-you-track-traffic-coming-through-an-app-tunnel/" data-testid="atlas_link">How can you track traffic coming through an app tunnel?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-do-you-prevent-attackers-from-connecting-to-a-tunnel/" data-testid="atlas_link">How do you prevent attackers from connecting to a tunnel?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/what-data-can-atlassian-cloud-retrieve-through-a-tunnel/" data-testid="atlas_link">What data can Atlassian Cloud retrieve through a tunnel?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/whats-the-purpose-of-the-security-key/" data-testid="atlas_link">What's the purpose of the security key?</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/available-statuses-for-application-tunnels/" data-testid="atlas_link">Available statuses for application tunnels</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/control-your-shadow-it-footprint/" data-testid="atlas_link">Control your shadow IT footprint</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/what-is-the-impact-of-shadow-it-on-my-organization/" data-testid="atlas_link">What is the impact of shadow IT on my organization?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/discover-products-your-users-administer/" data-testid="atlas_link">Discover products your users administer</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/how-to-work-with-admins-of-discovered-products/" data-testid="atlas_link">What are my options for discovered products?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/review-discovered-products/" data-testid="atlas_link">Review discovered products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/review-emails-about-discovered-products/" data-testid="atlas_link">Review emails about discovered products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/export-a-list-of-discovered-products/" data-testid="atlas_link">Export a list of discovered products</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-your-users-requests-for-products/" data-testid="atlas_link">Manage your users' requests for products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/update-product-request-settings/" data-testid="atlas_link">Update product request settings</a></li><li class="pagetree__item "><a href="/organization-administration/docs/review-product-requests/" data-testid="atlas_link">Review product requests</a></li><li class="pagetree__item "><a href="/organization-administration/docs/why-can-users-create-products-when-requests-are-required/" data-testid="atlas_link">Why can users create products when requests are required?</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/copy-product-data/" data-testid="atlas_link">Copy data from one instance of a cloud product to another</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/before-you-start-copying-product-data/" data-testid="atlas_link">Before you start copying product data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/understand-how-copying-affects-your-billing/" data-testid="atlas_link">Understand how copying affects your billing</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/what-product-data-is-copied/" data-testid="atlas_link">What product data is copied</a></li><li class="pagetree__item "><a href="/organization-administration/docs/copy-jira-data/" data-testid="atlas_link">Copy Jira data </a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/copy-confluence-data/" data-testid="atlas_link">Copy Confluence data</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-users-and-groups-when-you-copy-product-data/" data-testid="atlas_link">Manage users and groups when you copy product data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/copy-users-when-youve-subscribed-to-free-plans/" data-testid="atlas_link">Copy users when you've subscribed to Free plans</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-blocklisted-groups-and-their-users/" data-testid="atlas_link">Manage blocklisted groups and their users</a></li><li class="pagetree__item "><a href="/organization-administration/docs/understand-how-permissions-can-change-when-copying-groups/" data-testid="atlas_link">Understand how permissions can change when copying groups</a></li><li class="pagetree__item "><a href="/organization-administration/docs/list-of-confluence-users-we-copy/" data-testid="atlas_link">Users we move when you copy only users related to spaces you select</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/copy-jira-service-management-customers-and-organizations/" data-testid="atlas_link">Copy Jira Service Management customers and organizations</a></li><li class="pagetree__item "><a href="/organization-administration/docs/soft-limits-for-copying-jira-data/" data-testid="atlas_link">Soft limits for copying Jira data</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/troubleshoot-issues-with-copying-product-data/" data-testid="atlas_link">Troubleshoot issues with copying product data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/copy-customers-with-mismatched-account-types/" data-testid="atlas_link">Copy customers with mismatched account types</a></li><li class="pagetree__item "><a href="/organization-administration/docs/invalid-or-missing-board-filters/" data-testid="atlas_link">Invalid or missing board filters</a></li><li class="pagetree__item "><a href="/organization-administration/docs/remove-duplicate-customer-organizations-when-copying-product-data/" data-testid="atlas_link">Remove duplicate customer organizations when copying product data</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-story-and-epic-issue-types-during-copy-product-data/" data-testid="atlas_link">Manage Story and Epic issue types when copying product data</a></li><li class="pagetree__item "><a href="/organization-administration/docs/resolve-broken-links-after-copying-confluence-data/" data-testid="atlas_link">Resolve broken links after copying Confluence data</a></li><li class="pagetree__item "><a href="/organization-administration/docs/resolve-duplicate-spaces-when-copying-confluence-data/" data-testid="atlas_link">Resolve duplicate spaces when copying Confluence data</a></li><li class="pagetree__item "><a href="/organization-administration/docs/resolve-issue-and-page-links-after-copying-jira-cloud-data/" data-testid="atlas_link">Resolve issue and page links after copying Jira Cloud data</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/privacy-and-data-protection-when-you-copy-product-data/" data-testid="atlas_link">Privacy and data protection when you copy product data</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-data-is-linked-between-instances/" data-testid="atlas_link">How data is linked between instances</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-boards-and-filters-when-you-copy-product-data/" data-testid="atlas_link">Manage boards and filters when you copy product data</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-plans-in-jira-when-you-copy-product-data/" data-testid="atlas_link">Manage plans in Jira when you copy product data</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/reports-and-how-to-access-them/" data-testid="atlas_link">Reports and how to access them</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-atlassian-products-for-hipaa/" data-testid="atlas_link">Manage Atlassian products for HIPAA </a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/understand-hipaa-compliance-for-atlassian-products/" data-testid="atlas_link">Understand HIPAA compliance for Atlassian products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/sign-a-business-associate-agreement-baa/" data-testid="atlas_link">Sign a Business Associate Agreement (BAA)</a></li><li class="pagetree__item "><a href="/organization-administration/docs/tag-products-to-enable-hipaa/" data-testid="atlas_link">Tag products to enable HIPAA</a></li><li class="pagetree__item "><a href="/organization-administration/docs/the-hipaa-implementation-guide/" data-testid="atlas_link">The HIPAA Implementation Guide</a></li></ul></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-backup-and-restore-for-atlassian-products/" data-testid="atlas_link">Manage backup and restore for Atlassian products</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/organization-administration/docs/what-is-the-backup-and-restore-solution/" data-testid="atlas_link">What is the backup and restore solution?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/create-a-backup-policy-and-run-backups/" data-testid="atlas_link">Create a backup policy and run backups</a></li><li class="pagetree__item "><a href="/organization-administration/docs/what-data-is-backed-up-and-restored/" data-testid="atlas_link">What data is backed up and restored</a></li><li class="pagetree__item "><a href="/organization-administration/docs/backup-and-restore-limitations/" data-testid="atlas_link">Backup and restore limitations</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-backup-and-restore-with-sharding/" data-testid="atlas_link">Manage backup and restore with sharding </a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-backup-policies/" data-testid="atlas_link">Manage backup policies</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/create-a-backup-policy/" data-testid="atlas_link">Create a backup policy</a></li><li class="pagetree__item "><a href="/organization-administration/docs/run-a-backup/" data-testid="atlas_link">Run a backup</a></li><li class="pagetree__item "><a href="/organization-administration/docs/export-backups-to-external-cloud-storages/" data-testid="atlas_link">Export backups to external cloud storages</a></li><li class="pagetree__item "><a href="/organization-administration/docs/view-backup-policy-details/" data-testid="atlas_link">View backup policy details</a></li><li class="pagetree__item "><a href="/organization-administration/docs/view-backup-details/" data-testid="atlas_link">View backup details</a></li><li class="pagetree__item "><a href="/organization-administration/docs/edit-a-backup-policy/" data-testid="atlas_link">Edit a backup policy</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-external-cloud-storages/" data-testid="atlas_link">Manage external cloud storages</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/connect-an-amazon-s3-storage/" data-testid="atlas_link">Connect an Amazon S3 storage</a></li></ul></li><li class="pagetree__item "><a href="/organization-administration/docs/privacy-and-data-protection-when-you-back-up-and-restore-atlassian-data/" data-testid="atlas_link">Privacy and data protection when you back up and restore Atlassian data</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/restore-product-data-from-a-backup/" data-testid="atlas_link">Restore product data from backup</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/restore-backup-from-the-internal-atlassian-storage/" data-testid="atlas_link">Restore backup from the internal Atlassian storage</a></li><li class="pagetree__item "><a href="/organization-administration/docs/restore-from-your-amazon-s3-storage/" data-testid="atlas_link">Restore from your Amazon S3 storage</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/enterprise-plans/" data-testid="atlas_link">Manage your Enterprise plan</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/get-started-with-your-enterprise-plan/" data-testid="atlas_link">Get started with your Enterprise plan</a></li><li class="pagetree__item "><a href="/organization-administration/docs/what-is-an-enterprise-plan/" data-testid="atlas_link">What is an Enterprise plan?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/get-a-quote-for-an-enterprise-plan/" data-testid="atlas_link">Get a quote for an Enterprise plan</a></li><li class="pagetree__item "><a href="/organization-administration/docs/do-multiple-instances-affect-app-costs-in-enterprise-plans/" data-testid="atlas_link">Do multiple instances affect app costs in Enterprise plans?</a></li><li class="pagetree__item "><a href="/organization-administration/docs/add-or-remove-products-from-your-enterprise-plan/" data-testid="atlas_link">Add or remove products from your Enterprise plan</a></li><li class="pagetree__item "><a href="/organization-administration/docs/add-and-remove-apps-from-your-enterprise-plan/" data-testid="atlas_link">Add and remove apps from products in your Enterprise plan</a></li><li class="pagetree__item "><a href="/organization-administration/docs/monitor-your-enterprise-user-counts/" data-testid="atlas_link">Monitor your Enterprise user counts</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/report-and-track-data-across-your-organization/" data-testid="atlas_link">Report and track data across your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/gain-insights-into-product-usage-and-security-practices/" data-testid="atlas_link">Gain insights into product usage and security practices</a></li><li class="pagetree__item "><a href="/organization-administration/docs/track-storage-and-move-data-across-products/" data-testid="atlas_link">Track storage and move data across products</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/export-user-accounts/" data-testid="atlas_link">Export user accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/export-users-from-a-site/" data-testid="atlas_link">Export users from a site</a></li><li class="pagetree__item "><a href="/organization-administration/docs/export-managed-accounts/" data-testid="atlas_link">Export managed accounts</a></li><li class="pagetree__item "><a href="/organization-administration/docs/export-members-from-authentication-policies/" data-testid="atlas_link">Export members from authentication policies</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/track-user-api-token-usage-in-your-organization/" data-testid="atlas_link">Track user API tokens in your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/understand-user-api-tokens/" data-testid="atlas_link">Understand user API tokens</a></li><li class="pagetree__item "><a href="/organization-administration/docs/view-user-api-tokens/" data-testid="atlas_link">View user API tokens</a></li><li class="pagetree__item "><a href="/organization-administration/docs/revoke-user-api-tokens/" data-testid="atlas_link">Revoke user API tokens</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/use-ai-in-your-organization/" data-testid="atlas_link">Use AI in your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/administer-atlassian-rovo-for-your-organization/" data-testid="atlas_link">Administer Atlassian Rovo for your organization</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/activate-or-deactivate-rovo-on-your-site/" data-testid="atlas_link">Activate or deactivate Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/add-or-edit-rovo-search-bookmarks/" data-testid="atlas_link">Add or edit Rovo Search bookmarks</a></li><li class="pagetree__item "><a href="/organization-administration/docs/test-drive-rovo-with-your-organization/" data-testid="atlas_link">Test drive Rovo with your organization</a></li><li class="pagetree__item "><a href="/organization-administration/docs/how-to-tell-your-organization-about-rovo/" data-testid="atlas_link">How to tell your organization about Rovo</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/manage-rovo-connectors/" data-testid="atlas_link">Manage Rovo connectors</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/connect-custom-website-to-rovo/" data-testid="atlas_link">Connect custom website to Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/connect-github-to-rovo/" data-testid="atlas_link">Connect Github to Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/connect-google-drive-to-rovo/" data-testid="atlas_link">Connect Google Drive to Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/connect-microsoft-teams-to-rovo/" data-testid="atlas_link">Connect Microsoft Teams to Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/connect-sharepoint-to-rovo/" data-testid="atlas_link">Connect SharePoint to Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/connect-slack-to-rovo/" data-testid="atlas_link">Connect Slack to Rovo</a></li><li class="pagetree__item "><a href="/organization-administration/docs/manage-connector-details/" data-testid="atlas_link">Manage connector details</a></li><li class="pagetree__item "><a href="/organization-administration/docs/disconnect-a-product-from-rovo/" data-testid="atlas_link">Disconnect a product from Rovo</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/what-is-atlassian-intelligence/" data-testid="atlas_link">What is Atlassian Intelligence?</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/usage-limits-in-atlassian-intelligence/" data-testid="atlas_link">What are Atlassian Intelligence usage limits?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/get-started-with-atlassian-intelligence-guide/" data-testid="atlas_link">Guide: Get started with Atlassian Intelligence</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/how-to-use-atlassian-intelligence-in-your-tools/" data-testid="atlas_link">Using Atlassian Intelligence in your products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/overview-of-atlassian-intelligence-features/" data-testid="atlas_link">Overview of Atlassian Intelligence features</a></li><li class="pagetree__item "><a href="/organization-administration/docs/best-practices-for-atlassian-intelligence/" data-testid="atlas_link">Best practices for Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/organization-administration/docs/activate-atlassian-intelligence-for-products/" data-testid="atlas_link">Activate Atlassian Intelligence for products</a></li><li class="pagetree__item "><a href="/organization-administration/docs/troubleshoot-atlassian-intelligence/" data-testid="atlas_link">Troubleshoot Atlassian Intelligence</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/organization-administration/docs/understand-atlassian-intelligence-features-in-products/" data-testid="atlas_link">Explore Atlassian Intelligence features</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-jira-software/" data-testid="atlas_link">Atlassian Intelligence features in Jira</a></li><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-confluence/" data-testid="atlas_link">Atlassian Intelligence features in Confluence</a></li><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-jira-service-management/" data-testid="atlas_link">Atlassian Intelligence features in Jira Service Management</a></li><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-bitbucket/" data-testid="atlas_link">Atlassian Intelligence features in Bitbucket</a></li><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-trello/" data-testid="atlas_link">Atlassian Intelligence features in Trello</a></li><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-atlassian-analytics/" data-testid="atlas_link">Atlassian Intelligence features in Atlassian Analytics</a></li><li class="pagetree__item "><a href="/organization-administration/docs/atlassian-intelligence-features-in-jira-product-discovery/" data-testid="atlas_link">Atlassian Intelligence features in Jira Product Discovery</a></li></ul></li></ul></li></ul></div></div></aside><main><div data-testid="collection__header" class="anthology__sub-header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/organization-administration/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Organization administration Resources</span></span></a></div></div></div></div><div class="anthology__hero margin-top-medium"><div class="anthology__hero--primary"><h1>Manage backup and restore for Atlassian products</h1></div></div><div data-testid="topic-card" class="cards margin-top-medium "><ul class="cards__inner"><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/what-is-the-backup-and-restore-solution/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">What is the backup and restore solution?</p></div></header><p class="cards__body margin-top-small">See what our backup and restore solution offers, including the benefits and who is eligible to use it.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/create-a-backup-policy-and-run-backups/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Create a backup policy and run backups</p></div></header><p class="cards__body margin-top-small">Learn how to create backup policies and run backups, and understand the backup statuses.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/what-data-is-backed-up-and-restored/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">What data is backed up and restored</p></div></header><p class="cards__body margin-top-small">View what product data types are included in our backups and restores.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/backup-and-restore-limitations/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Backup and restore limitations</p></div></header><p class="cards__body margin-top-small">Read the limitations in place both for backups and restores.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/manage-backup-and-restore-with-sharding/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage backup and restore with sharding </p></div></header><p class="cards__body margin-top-small">What are shards and how we back up and restore in shards</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/manage-backup-policies/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage backup policies</p></div></header><p class="cards__body margin-top-small">Read how you can create backup policies, run or edit backups, and export backups.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topics</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/manage-external-cloud-storages/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage external cloud storages</p></div></header><p class="cards__body margin-top-small">Read how you can connect external cloud storages to store your backup</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topics</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/privacy-and-data-protection-when-you-back-up-and-restore-atlassian-data/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Privacy and data protection when you back up and restore Atlassian data</p></div></header><p class="cards__body margin-top-small">How we protect your data when you back up and restore Atlassian data.</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topic</span></span></button></span></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="/organization-administration/docs/restore-product-data-from-a-backup/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Restore product data from backup</p></div></header><p class="cards__body margin-top-small">Read about the different ways in which you can restore backups</p><span class="cards__button-wrapper " data-testid="card_button"><button class="cards__button sc-jKJlTe dnzyaD" spacing="default" tabindex="-1" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">View topics</span></span></button></span></div></a></article></li></ul></div></main></div></div><footer class="footer margin-top-large"><div class="footer__inner-container"><div class="footer__inner-content"><a href="https://www.atlassian.com"><img src="https://images.ctfassets.net/zsv3d0ugroxu/2sOh4sF3DSm8Qy8GigKK0S/1c7619d9db378c5ee902d8eeb8fde65b/atlassian-logo-footer.svg" alt="Atlassian Logo" class="footer__icon"/></a><div class="footer__links"><ul><li><a href="https://www.atlassian.com/accessibility" data-testid="atlas_link" class="footerAccessiblity">Accessibility</a></li><li class="atl-policy-link-container"><a href=" 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