Fortinet’s FortiCare Services provide global support for all Fortinet products

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class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-security.svg"/></figure> <div class="promo-item"> <a href="/products/next-generation-firewall" target="_self"> NGFW</a> <p>Fast, energy efficient with 99.98% security effectiveness.</p> </div> <div class="promo-item"> <a href="/solutions/enterprise-midsize-business/security-as-a-service/fortiguard-subscriptions/secure-networking" target="_self"> AI-Powered Security</a> <p>Offers timely protection, proactive defense and streamlined operations.</p> </div> <div class="promo-item"> <a href="/products/management/fortimanager" target="_self"> Centralized Management</a> <p>Revolutionizes network management and security operations with automation.</p> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div 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src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-secops.svg"/></figure> <div class="promo-item"> <a href="/products/management/fortianalyzer" target="_self"> GenAI and FortiAnalyzer</a> <p>FortiAnalyzer 7.6 delivers unified visibility, GenAI assistance, and automated threat management in a lightweight deployment for smarter, faster security operations. </p> </div> <div class="promo-item"> <p class="promotitle">Unified Threat Response</p> <p>Tightly integrated product suite that enables security teams of any size to rapidly detect, investigate and respond to threats across the enterprise.</p> </div> <div class="promo-item"> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div class="learnmore"> <a target="_self" href="/solutions/enterprise-midsize-business/security-operations">Learn more about <span class="cat"> Security Operations 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Google Cloud </a> </li> <li> <a href="/products/public-cloud-security/OracleCloud" target="_self"> Oracle </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Services</div> <ul> <li> <a href="/resources/security-consulting-services" target="_self"> Cloud Security Consulting Services </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="nav-promo"> <div class="nav-promo-content"> <figure style="padding-bottom: 5px;"><img class="lazy-load" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/promos/nav/nav-banner-sase.svg"/></figure> <div class="promo-item"> <a href="/products/public-cloud-security/cloud-native-firewall" target="_self"> Cloud Firewall</a> <p>Secure and deliver visibility into cloud networks where applications are deployed.</p> </div> <div class="promo-item"> <a href="/products/web-application-firewall/fortiweb" 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</ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Secure Networking</div> <ul> <li> <a href="/products/rugged-firewall" target="_self"> Ruggedized Products </a> </li> <li> <a href="/support/support-services/fortiguard-security-subscriptions/industrial-security" target="_self"> OT Security Service </a> </li> </ul></div> <div class="C862-Header-Links-List"> <div class="nav-label">Zero Trust</div> <ul> <li> <a href="/products/fortisra" target="_self"> SRA </a> </li> <li> <a href="/products/network-access-control" target="_self"> NAC for OT </a> </li> </ul></div> </div> <div class="parsys col-md-4"> <div class="C862-Header-Links-List"> <div class="nav-label">Security Operations for OT</div> <ul> <li> <a href="/products/management/fortianalyzer" target="_self"> SOC Analytics </a> </li> <li> <a href="/solutions/enterprise-midsize-business/ot-security/fortindr" target="_self"> NDR </a> </li> <li> <a href="/products/siem/fortisiem" target="_self"> SIEM </a> </li> <li> <a 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software to monitor, detect, and control industrial system changes. </p> </div> <div class="promo-item"> <a href="/products/rugged-firewall" target="_self"> Ruggedized Products</a> <p>Connect and protect OT systems in challenging environments with a centralized platform.</p> </div> <div class="promo-item"> <a href="/support/support-services/fortiguard-security-subscriptions/industrial-security" target="_self"> OT Security Services</a> <p>Specialized intrusion prevention for OT environments to detect and block malicious traffic. </p> </div> </div> </div> </div>  <div class="col-md-12 vtab-learnmore"> <div class="learnmore"> <a target="_self" href="/solutions/enterprise-midsize-business/security-fabric">Learn more about the <span class="cat"> Fortinet Security Fabric </span> »</a> </div> </div>  </div> </li> <li class="nav-all-products"> <a href="/products" target="_self">View All Products</a> </li> </ul> <div class="nav-vertical-content"></div> </div> </div> </li> <li 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Choose FortiCare Services for unparalleled support and service excellence.</p> <p><a class="trailing-link" href="/welcome">Getting Started and Product Registration</a></p> <p> </p> </div> <div class="C15-Title"> <style> .c15-img-style{ float: left; padding-right: 20px; width: 60px; position: relative; top: -5px; } .c15-img-title-style{ display: flex; align-items: center; margin-bottom: 20px; } </style> <h2 class=" new--design "> Expertise at Your Service </h2> </div> <div class="C12-Bullet-Columns"> <div class="row id-bullet-columns"> <div class="col-4 col-sm-12"> <div style="margin-bottom:20px;"> <div class="icon-wrapper"> <img class="lozad" data-src="/content/dam/fortinet/images/icons/benefits/icon-communications.svg" alt="Communications"/> </div> <div class="icon-text"> <p> 24x7 Global Support </p> </div> </div> <div style="margin-bottom:20px;"> <div class="icon-wrapper"> <img class="lozad" data-src="/content/dam/fortinet/images/icons/icon-training-certificate-completion.svg" alt="icon training certificate completion"/> </div> <div class="icon-text"> <p> 1,800+ NSE and Industry Certified Global Resources </p> </div> </div> </div> <div class="col-4 col-sm-12"> <div style="margin-bottom:20px;"> <div class="icon-wrapper"> <img class="lozad" data-src="/content/dam/fortinet/images/icons/benefits/icon-benefits-multiple-platform-support.svg" alt="platform support icon"/> </div> <div class="icon-text"> <p> 3 Regional Centers of Expertise </p> </div> </div> <div style="margin-bottom:20px;"> <div class="icon-wrapper"> <img class="lozad" data-src="/content/dam/fortinet/images/icons/benefits/icon-support-centers.svg" alt="icon support centers"/> </div> <div class="icon-text"> <p> 23 Support Centers and 40 Regional Depots </p> </div> </div> </div> <div class="col-4 col-sm-12"> <div style="margin-bottom:20px;"> <div class="icon-wrapper"> <img class="lozad" data-src="/content/dam/fortinet/images/icons/benefits-extra/icon-benefits-connectivity.svg" alt="connectivity icon"/> </div> <div class="icon-text"> <p> 200+ In-country Depots </p> </div> </div> <div style="margin-bottom:20px;"> <div class="icon-wrapper"> <img class="lozad" data-src="/content/dam/fortinet/images/icons/benefits-extra/icon-benefits-faster-time.svg" alt="Faster Time"/> </div> <div class="icon-text"> <p> 4-hour Expedited Hardware Replacement Availability </p> </div> </div> </div> </div> </div> </div> </section> </div> <div class="C05-Container"> <section class="section--features cs--no-padding "> <div class="wrap wrap--default "> <div class="C900-Layout"> <div> <div class="row stretch "> <div class="col-3 col-md-6 col-sm-12 cta--item"> <div class="C908-ImageLink"> <div class="image parbase img-thumbnail" alt="FortiCare Professional Services page"> <a href="/support/support-services/professional-services" target="_self" class="c908-image-link" aria-label="video thumbnail"> <img class="lozad" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/solutions/solution-professional-service.png" alt="FortiCare Professional Services page"/> </a> </div></div> <div class="C15-Title"> <style> .c15-img-style{ float: left; padding-right: 20px; width: 60px; position: relative; top: -5px; } .c15-img-title-style{ display: flex; align-items: center; margin-bottom: 20px; } </style> <h3> Professional Services </h3> </div> <div class="C32-Text text parbase"> <p>Fast-track your return on investment with streamlined deployment from our experts. Our consultants have multi-vendor experience and can help you design a full solution, quickly migrate from legacy technologies, and adopt new capabilities.</p> <p><a href="/support/support-services/professional-services">Learn more about Professional Services</a></p> </div> </div> <div class="col-3 col-md-6 col-sm-12 cta--item"> <div class="C908-ImageLink"> <div class="image parbase img-thumbnail" alt="FortiCare Advanced Support page"> <a href="/support/advanced-support" target="_self" class="c908-image-link" aria-label="video thumbnail"> <img class="lozad" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/solutions/solution-advanced-service.png" alt="FortiCare Advanced Support page"/> </a> </div></div> <div class="C15-Title"> <style> .c15-img-style{ float: left; padding-right: 20px; width: 60px; position: relative; top: -5px; } .c15-img-title-style{ display: flex; align-items: center; margin-bottom: 20px; } </style> <h3> Per-account Service: Advanced Support </h3> </div> <div class="C32-Text text parbase"> <p>Increase your team's productivity and avoid incidents with operational reviews by designated resources. Account planning and upgrade assistance help you add new capabilities with confidence.<br /> </p> <p><a href="/support/advanced-support">Learn more about Advanced Support</a></p> </div> </div> <div class="col-3 col-md-6 col-sm-12 cta--item"> <div class="C908-ImageLink"> <div class="image parbase img-thumbnail" alt="FortiCare Priority RMA solution brief"> <a href="/content/dam/fortinet/assets/solution-guides/sb-forticare-priority-rma.pdf" target="_blank" class="c908-image-link" aria-label="video thumbnail"> <img class="lozad" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/solutions/solution-priority-rma-secure-rma.png" alt="FortiCare Priority RMA solution brief"/> </a> </div></div> <div class="C15-Title"> <style> .c15-img-style{ float: left; padding-right: 20px; width: 60px; position: relative; top: -5px; } .c15-img-title-style{ display: flex; align-items: center; margin-bottom: 20px; } </style> <h3> Per-device Priority RMA and Secure RMA Services </h3> </div> <div class="C32-Text text parbase"> <p>Meet your availability requirements with our Priority RMA Services. Our Secure RMA services offers data privacy, so you don’t have to send us the faulty device.<br /> </p> <p><a href="/content/dam/fortinet/assets/solution-guides/sb-forticare-priority-rma.pdf" target="_blank">Learn more about Priority and Secure RMA services</a></p> </div> </div> <div class="col-3 col-md-6 col-sm-12 cta--item"> <div class="C908-ImageLink"> <div class="image parbase img-thumbnail" alt="FortiCare Technical Support solution brief"> <a href="/content/dam/fortinet/assets/solution-guides/sb-forticare-technical-support-and-rma-services.pdf" target="_blank" class="c908-image-link" aria-label="video thumbnail"> <img class="lozad" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/solutions/solution-technical-support.png" alt="FortiCare Technical Support solution brief"/> </a> </div></div> <div class="C15-Title"> <style> .c15-img-style{ float: left; padding-right: 20px; width: 60px; position: relative; top: -5px; } .c15-img-title-style{ display: flex; align-items: center; margin-bottom: 20px; } </style> <h3> Per-device Technical Support Services </h3> </div> <div class="C32-Text text parbase"> <p>Maximize the effectiveness of your solution with 24x7 assistance from technical experts. Fortinet offers three options to meet your availability objectives. <br /> </p> <p><a href="/content/dam/fortinet/assets/solution-guides/sb-forticare-technical-support-and-rma-services.pdf" target="_blank">Learn more about Technical Support Services and RMA</a></p> </div> </div> </div> </div></div> </div> </section> </div> <div class="C05-Container"> <section class="section--resources nowrap-padding cs--small--padding "> <div class="wrap wrap--default "> <div class="C908-ImageLink"> <div class="image parbase" alt="World map"> <img class="lozad " src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" data-src="/content/dam/fortinet/images/diagrams/services-map.png" alt="World map"/> </div></div> <div class="C32-Text text parbase"> <p style="text-align: center;">80+ Countries with telephone support<br /> 23 TAC locations<br /> 3 Regional Centers of Excellence<br /> 190+ countries with RMA hardware coverage</p> </div> 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