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class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container" > <div class="portlet-body"> <form action="https://www.autenticacao.gov.pt/web/guest/chave-movel-digital/perguntas-frequentes?p_p_id=com_liferay_portal_search_web_portlet_SearchPortlet&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&_com_liferay_portal_search_web_portlet_SearchPortlet_mvcPath=%2Fsearch.jsp&_com_liferay_portal_search_web_portlet_SearchPortlet_redirect=https%3A%2F%2Fwww.autenticacao.gov.pt%2Fweb%2Fguest%2Fchave-movel-digital%2Fperguntas-frequentes%3Fp_p_id%3Dcom_liferay_portal_search_web_portlet_SearchPortlet%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview" class="form " data-fm-namespace="_com_liferay_portal_search_web_portlet_SearchPortlet_" id="_com_liferay_portal_search_web_portlet_SearchPortlet_fm" method="get" name="_com_liferay_portal_search_web_portlet_SearchPortlet_fm" > <fieldset class="input-container" disabled="disabled"> <input class="field form-control" 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</li> <li class="nav-item"> <a class="btn btn-menu active" aria-label="Chave M贸vel Digital" aria-current="page" href="https://www.autenticacao.gov.pt/web/guest/chave-movel-digital">Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-menu" aria-label="Atributos Profissionais" href="https://www.autenticacao.gov.pt/web/guest/atributos-profissionais">Atributos Profissionais</a> </li> </ul>  <ul class="navbar-nav navbar-nav-responsive">    <li class="nav-item dropdown"> <a class="btn btn-menu nav-link dropdown-toggle" onclick="toggleMenuDropdown('0')" id="dropdown-0" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Cart茫o de Cidad茫o</a> <ul id="dropdown-menu-0" class="dropdown-menu" aria-labelledby="dropdown-0"> <li><a class="btn btn-sub-menu" href="https://www.autenticacao.gov.pt/web/guest/o-cartao-de-cidadao">O Cart茫o de Cidad茫o</a></li> <li><a class="btn btn-sub-menu" 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href="https://www.autenticacao.gov.pt/web/guest/desbloquear-alterar-pin-e-cancelar-a-chave-m%C3%B3vel-digital">Desbloquear, alterar PIN e cancelar a Chave M贸vel Digital</a></li> <li><a class="btn btn-sub-menu" href="https://www.autenticacao.gov.pt/web/guest/chave-movel-digital/autenticacao">Autentica莽茫o com Chave M贸vel Digital</a></li> <li><a class="btn btn-sub-menu" href="https://www.autenticacao.gov.pt/web/guest/cmd-assinatura">Assinatura digital com Chave M贸vel Digital</a></li> <li><a class="btn btn-sub-menu" href="https://www.autenticacao.gov.pt/web/guest/ativar-a-assinatura-digital-da-chave-movel-digital">Ativar a assinatura digital da Chave M贸vel Digital</a></li> <li><a class="btn btn-sub-menu" href="https://www.autenticacao.gov.pt/web/guest/software-para-assinar-com-chave-movel-digital">Software para assinar com Chave M贸vel Digital</a></li> <li><a class="btn btn-sub-menu" href="https://www.autenticacao.gov.pt/web/guest/chave-movel-digital/perguntas-frequentes">Perguntas 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class="row col-md-12 justify-content-between autgov-error autgov-error-container" style="display:none;"> <div class="col-md-12 error-modal-message"> <div tabindex="0" role="alert" id="autgov-error-message" class="error-modal-message-container"></div> </div> <div id="autgov-error-close" class="row autgov-error-close-container justify-content-end"> <button tabindex="0" aria-label="Fechar Mensagem de Erro" title="Fechar Mensagem de Erro" class="btn autgov-error-close" onclick="closeAutgovError();"></button> </div> </div> </div> </div> <div id="content-container" class="container-fluid"> <div class="row"> <div id="content-menu-container" class="col-sm-4"> <nav class="navbar navbar-expand-lg navbar-dark navbar-autgov navbar-autgov-side" aria-label="Sub-Menu Lateral do Autentica莽茫o Gov"> <ul class="navbar-nav navbar-nav-side mr-auto"> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="A Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/a-chave-movel-digital">A Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Ativar a Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/cmd-pedido-chave">Ativar a Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Validade da Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/validade-da-chave-m%C3%B3vel-digital">Validade da Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Desbloquear, alterar PIN e cancelar a Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/desbloquear-alterar-pin-e-cancelar-a-chave-m%C3%B3vel-digital">Desbloquear, alterar PIN e cancelar a Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Autentica莽茫o com Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/chave-movel-digital/autenticacao">Autentica莽茫o com Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Assinatura digital com Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/cmd-assinatura">Assinatura digital com Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Ativar a assinatura digital da Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/ativar-a-assinatura-digital-da-chave-movel-digital">Ativar a assinatura digital da Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu" aria-label="Software para assinar com Chave M贸vel Digital" href="https://www.autenticacao.gov.pt/web/guest/software-para-assinar-com-chave-movel-digital">Software para assinar com Chave M贸vel Digital</a> </li> <li class="nav-item"> <a class="btn btn-side-nav-menu active" aria-label="Perguntas frequentes sobre Chave M贸vel Digital" aria-current="page" href="https://www.autenticacao.gov.pt/web/guest/chave-movel-digital/perguntas-frequentes">Perguntas frequentes sobre Chave M贸vel Digital</a> </li> <li class="nav-item mt-40"> <a class="btn btn-side-menu" aria-label="ASSINATURA DIGITAL" href="https://www.autenticacao.gov.pt/assinatura-digital">ASSINATURA DIGITAL</a> </li> <li class="nav-item"> <a class="btn btn-side-menu" aria-label="APLICA脟脙O AUTENTICA脟脙O.GOV" href="https://www.autenticacao.gov.pt/aplicacao">APLICA脟脙O AUTENTICA脟脙O.GOV</a> </li> </ul> </nav> </div> <div id="content-editable-container" class="col-sm-8"> <div class="row"> <section id="main"> <div class="columns-1" id="main-content" role="main"> <div class="portlet-layout row"> <div class="col-md-12 portlet-column portlet-column-only" id="column-1"> <div class="portlet-dropzone portlet-column-content portlet-column-content-only" id="layout-column_column-1"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lpjL9Sp5OyMq_" > <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lpjL9Sp5OyMq"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lpjL9Sp5OyMq"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container" > <div class="portlet-body"> <div class="text-right user-tool-asset-addon-entries"> </div> <div class="clearfix journal-content-article" data-analytics-asset-id="35714" data-analytics-asset-title="Perguntas frequentes sobre Chave M贸vel Digital" data-analytics-asset-type="web-content"> <h1 tabindex="0" id="firstheader">Perguntas frequentes sobre Chave M贸vel Digital</h1> <div tabindex="0"><p>Nesta p谩gina encontra v谩rias perguntas frequentes que podem ajudar a responder 脿 sua quest茫o.</p></div> </div> <div class="content-metadata-asset-addon-entries"> </div> </div> </div> </div> </section> </div> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_E7HVFWUYmDxd_" > <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_E7HVFWUYmDxd"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_E7HVFWUYmDxd"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container" > <div class="portlet-body"> <div class="text-right user-tool-asset-addon-entries"> </div> <div class="clearfix journal-content-article" data-analytics-asset-id="35729" data-analytics-asset-title="FAQ Chave M贸vel Digital" data-analytics-asset-type="web-content"> <div class="faq-item-container"> <div class="faq-item-title"> Quero registar mais do que um n煤mero de telem贸vel. 脡 poss铆vel? </div> <div class="faq-item-content" style="display:none;"> <p>N茫o. S贸 pode associar um 煤nico n煤mero de telem贸vel a uma s贸 Chave M贸vel Digital.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Posso ativar a Chave M贸vel Digital em nome da empresa? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> A Chave M贸vel Digital s贸 est谩 dispon铆vel para pessoas individuais. N茫o 茅 poss铆vel ativar uma Chave M贸vel Digital associada a sociedades comerciais ou para outro tipo de pessoa coletiva.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Preciso de ajuda com a Chave M贸vel Digital. O que fazer? </div> <div class="faq-item-content" style="display:none;"> <p>Se precisar de ajuda, contacte os servi莽os de apoio atrav茅s desta p谩gina. Carregue no bot茫o "Apoio" no lado direito do ecr茫.</p> <p>Tamb茅m pode ligar para a Linha Cidad茫o - 210 489 010 ou 300 003 990, dispon铆vel de segunda a sexta-feira das 9h 脿s 18h. Esta chamada tem o custo de uma chamada local.Dever谩 ligar a partir do n煤mero de telem贸vel que se encontra associado 脿 Chave M贸vel Digital.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Ativei a Chave M贸vel Digital com os dados de acesso ao Portal das Finan莽as e ainda n茫o recebi a carta com o c贸digo PIN. O que fazer? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> Se ativou a CMD com os dados de acesso ao Portal das Finan莽as ou atrav茅s da sua TV BOX (Vodafone), 茅 enviada uma carta para a morada associada ao seu Cart茫o de Cidad茫o, com o c贸digo PIN tempor谩rio da CMD. Se j谩 passou demasiado tempo e n茫o recebeu a carta, pode:</p> <ul> <li>Ativar uma nova CMD na aplica莽茫o m贸vel Autentica莽茫o.gov</li> <li>Ativar uma nova CMD por videochamada</li> <li>Cancelar a CMD atual por telefone e ativar uma nova Chave M贸vel Digital</li> <li>Cancelar a CMD atual num Espa莽o Cidad茫o e ativar uma nova Chave M贸vel Digital.</li> </ul> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Estou a tentar assinar com Chave M贸vel Digital (CMD) um ficheiro DWF ou DWFx e n茫o consigo. D谩 erro. O que fazer? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> N茫o 茅 poss铆vel assinar ficheiros com extens茫o DWF ou DWFx com Chave M贸vel Digital.A Chave M贸vel Digital 茅 um sistema seguro de autentica莽茫o e assinatura, pelo que n茫o permite utilizar algoritmos considerados inseguros.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Cancelei o Cart茫o de Cidad茫o, a Chave M贸vel Digital fica cancelada tamb茅m? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> Se cancelar o Cart茫o de Cidad茫o, a Chave M贸vel Digital continua ativa at茅 ao fim do prazo de validade do Cart茫o de Cidad茫o cancelado, mais 30 dias. Assim, pode usar a Chave M贸vel Digital para se autenticar, mas n茫o para assinar digitalmente. Assim que o Cart茫o de Cidad茫o for cancelado, a assinatura digital da Chave M贸vel Digital fica logo cancelada tamb茅m. Quando renovar o Cart茫o de Cidad茫o e ficar com um cart茫o novo, a CMD fica com a nova validade do novo cart茫o. N茫o precisa de ativar nova CMD.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Tenho um cart茫o de Cidad茫o ao abrigo do tratado de porto seguro, posso ativar a Chave M贸vel Digital? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> Se tiver um Cart茫o de Cidad茫o ao abrigo do Tratado de Porto Seguro, pode ativar a Chave M贸vel Digital com esse Cart茫o de Cidad茫o no portal Autentica莽茫o,gov, num Espa莽o Cidad茫o ou num balc茫o do IRN. S贸 n茫o pode ativar atrav茅s da aplica莽茫o m贸vel Autentica莽茫o,gov ou por videochamada.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Posso assinar um email no Outlook com Chave M贸vel Digital? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> Para poder assinar um email com Chave M贸vel Digital no Microsoft Outlook, 茅 necess谩rio fazer uma configura莽茫o. Veja como neste manual <u><a href="https://amagovpt.github.io/docs.autenticacao.gov/user_manual.html#assinatura-digital-com-chave-m%C3%B3vel-digital" target="_blank">https://amagovpt.github.io/docs.autenticacao.gov/user_manual.html#assinatura-digital-com-chave-m%C3%B3vel-digital</a></u></p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Posso assinar um documento que n茫o seja PDF com Chave M贸vel Digital? </div> <div class="faq-item-content" style="display:none;"> <p> <style type="text/css"> </style> Pode assinar outros tipos de documento, para al茅m de PDF, <a href="/web/guest/cc-aplicacao">usando a aplica莽茫o Autentica莽茫o.gov para computador</a>.</p> </div> </div> <div class="faq-item-container"> <div class="faq-item-title"> Enganei-me no PIN de assinatura digital da CMD e a assinatura deixou de funcionar. E agora? </div> <div class="faq-item-content" style="display:none;"> <p>Se se enganar 5 vezes seguidas no c贸digo PIN de assinatura, ou no c贸digo de seguran莽a que recebe em resposta ao tentar assinar com a Chave M贸vel Digital, a fun莽茫o de assinatura digital da CMD vai ficar inativa. No entanto, a Chave M贸vel Digital continua a funcionar normalmente para se poder autenticar.</p> <p><a href="https://eportugal.gov.pt/pt/servicos/desbloquear-a-chave-movel-digital" target="_blank">Saiba como desbloquear a CMD e reativar a assinatura digital da CMD no portal gov.pt</a>.</p> </div> </div> <style> .faq-item-container { display: block; padding: 10px 15px; margin: 10px 0; height: auto; width: 100%; background-color: white; border: 1px solid #D0D2D3; } .faq-item-container .faq-item-title { font-size: 1rem; text-align: left; padding-right: 15%; background-position: 100% 50%; background-repeat: no-repeat; background-size: 20px 30px; background-image: url('/o/autenticacao-gov-theme/images/icon_blue/plus.svg'); cursor: pointer; } .faq-item-container.selected { border: 1px solid #3C5DBC; } .faq-item-container.selected .faq-item-title { font-weight: bold; color: #3C5DBC; } .faq-item-container.selected .faq-item-title { background-image: url('/o/autenticacao-gov-theme/images/icon_blue/minus.svg'); } .faq-item-container .faq-item-content { margin-top: 25px; } .faq-item-content { overflow: hidden; word-break: break-word; } /* Smartphones (Navbar Collapsed) */ @media (max-width: 480px) { #autenticacao-container ul { text-indent: 0px; margin-left: 0px; padding-left: 20px; } } </style> <script> $(document).ready(function () { $('.faq-item-title').click(function () { $(this).parent().toggleClass('selected'); $(this).next('.faq-item-content').toggle(); }); }); </script> </div> <div class="content-metadata-asset-addon-entries"> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> <form action="#" id="hrefFm" method="post" name="hrefFm"><span></span></form> </section> </div> </div> </div> </div> <div id="footer-container" class="container-fluid"> <div class="row"> <div id="footer-links-container" class="container-fluid"> <div class="row"> <div id="footer-logo" class="col-sm-3"> <a href="https://www.autenticacao.gov.pt/"><img src="https://www.autenticacao.gov.pt/o/autenticacao-gov-theme/images/logo/logo-ag-symbol.svg" alt="Rodap茅 - 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