Financial Consumer Agency of Canada

<!doctype html> <html class="no-js" dir="ltr" lang="en" xmlns="http://www.w3.org/1999/xhtml"> <head prefix="og: http://ogp.me/ns#"> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta charset="utf-8"/> <title>Financial Consumer Agency of Canada - Canada.ca</title> <meta content="width=device-width,initial-scale=1" name="viewport"/> <link rel="schema.dcterms" href="http://purl.org/dc/terms/"/> <link rel="canonical" href="https://www.canada.ca/en/financial-consumer-agency.html"/> <link rel="alternate" hreflang="en" href="https://www.canada.ca/en/financial-consumer-agency.html"/> <link rel="alternate" hreflang="fr" href="https://www.canada.ca/fr/agence-consommation-matiere-financiere.html"/> <meta name="description" content="The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians."/> <meta name="keywords" content="educate, supervise, protect, financial consumers, FCAC"/> <meta name="author" content="Financial Consumer Agency of Canada"/> <meta name="dcterms.title" content="Financial Consumer Agency of Canada"/> <meta name="dcterms.description" content="The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians."/> <meta name="dcterms.creator" content="Financial Consumer Agency of Canada"/> <meta name="dcterms.language" title="ISO639-2/T" content="eng"/> <meta name="dcterms.subject" title="gccore" content="Government and Politics;Governments;Federal government,,Information and Communications;Information;Government information"/> <meta name="dcterms.issued" title="W3CDTF" content="2024-03-27"/> <meta name="dcterms.modified" title="W3CDTF" content="2024-12-02"/> <meta name="dcterms.spatial" content="Canada"/> <meta name="dcterms.type" content="navigation page - institutional profile"/> <meta name="dcterms.identifier" content="Financial_Consumer_Agency_of_Canada"/> <meta prefix="fb: https://www.facebook.com/2008/fbml" property="fb:pages" content="378967748836213, 160339344047502, 184605778338568, 237796269600506, 10860597051, 14498271095, 209857686718, 160504807323251, 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of Canada</h1> </div> <div class="mwsgeneric-base-html parbase section"> <div class="bg-center bg-cover" data-bgimg-srcset="img/1x1.png 991w, /content/dam/fcac-acfc/images/corporate/institutional-profile/top-banner-v3.jpg 992w"> <div class="container"> <div class="row"> <div class="col-md-7"> <h1 property="name" id="wb-cont">Financial Consumer Agency of Canada</h1> <p>The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians.</p> <p>We are a federal agency that works to keep Canada’s financial system safe and strong.</p> </div> <div class="clearfix"></div> </div> </div> </div> <div class="row"> <section class="provisional gc-featured-link"> <div class="container"> <h2 class="wb-inv">Featured link</h2> <a class="h5" href="/en/financial-consumer-agency/services/industry/laws-regulations/credit-debit-code-conduct.html">Learn about the Code of Conduct for the Payment Card Industry in Canada</a> </div> </section> </div> <div class="row"> <section class="well well-sm provisional gc-most-requested"> <div class="container"> <div class="row"> <div class="col-md-2"> <h2 class="mrgn-tp-md">Most requested</h2> </div> <div class="col-md-10"> <ul class="colcount-md-2"> <li><a href="/en/financial-consumer-agency/services/mortgages.html">Mortgages</a></li> <li><a href="/en/financial-consumer-agency/services/banking.html">Banking</a> </li> <li><a href="/en/financial-consumer-agency/services/loans.html">Loans and lines of credit</a> </li> <li><a href="/en/financial-consumer-agency/services/industry/commissioner-guidance.html">Guidelines for regulated entities</a></li> <li><a href="/en/financial-consumer-agency/services/industry/forms-guides.html">Mandatory reporting by regulated entities</a></li> <li><a href="/en/financial-consumer-agency/corporate/job-opportunities.html">Job opportunities</a> </li> </ul> </div> </div> </div> </section> </div> <div class="row"> <h2 class="wb-inv">Services and information</h2> <div class="wb-eqht"> <section class="gc-srvinfo col-md-12 mrgn-bttm-lg"> <div class="container"> <section class="alert alert-info"> <h3><em>Bouchard</em> (Phoenix pay system) class action:</h3> <p>A settlement has been reached in the <em>Bouchard</em> class action against the Government of Canada. Consult the <a href="/en/treasury-board-secretariat/topics/pay/phoenix-pay-system/phoenix/notice-regarding-class-action-phoenix-payroll-system.html">first notification</a> to class members to learn more about the settlement, who’s included in the class action, how to participate in the hearing to approve the settlement or how to opt out of the class action. </p> </section> <div class="row mrgn-bttm-0 mrgn-tp-lg visible-lg"> <div class="col-md-4 mrgn-bttm-md mrgn-rght-0"> <a href="/en/financial-consumer-agency/corporate/protecting-financial-consumers.html"><div class="mrgn-bttm-md mrgn-rght-lg mrgn-lft-xl pstn-tp-xs pstn-lft-xs opct-90"> <h3 class="mrgn-tp-md">Protect</h3> <p class="mrgn-rght-md mrgn-bttm-lg small">Protecting the rights and interests of consumers of financial products and services.</p> </div> <img src="/content/dam/fcac-acfc/images/corporate/institutional-profile/protect.jpg" class="img-responsive thumbnail full-width" alt=""></a></div> <a href="/en/financial-consumer-agency/services/industry.html"> <div class="col-md-4 mrgn-bttm-md mrgn-rght-0"> <div class="mrgn-bttm-md mrgn-rght-lg mrgn-lft-xl pstn-tp-xs pstn-lft-xs opct-90"> <h3 class="mrgn-tp-md">Supervise</h3> <p class="mrgn-rght-md mrgn-bttm-lrg small">Supervising the compliance of federally regulated financial entities with consumer protection measures set out in legislation, public commitments and codes of conduct. </p> </div> <img src="/content/dam/fcac-acfc/images/corporate/institutional-profile/supervise.jpg" class="img-responsive thumbnail full-width" alt=""></div></a> <a href="/en/services/finance.html"> <div class="col-md-4 mrgn-bttm-md mrgn-rght-0"> <div class="mrgn-bttm-md mrgn-rght-lg mrgn-lft-xl pstn-tp-xs pstn-lft-xs opct-90"> <h3 class="mrgn-tp-md">Educate</h3> <p class="mrgn-rght-md mrgn-bttm-sm small">Educating Canadians and strengthening their financial literacy through online information, tools and resources.</p> </div> <img src="/content/dam/fcac-acfc/images/corporate/institutional-profile/educate.jpg" class="img-responsive thumbnail full-width" alt=""> </div></a> </div> <div class="clearfix"></div> <div class="row hidden-lg"><div class="col-md-4 col-md-6"><h3><a href="/en/financial-consumer-agency/corporate/protecting-financial-consumers.html">Protect</a></h3> <p>Protecting the rights and interests of consumers of financial products and services.</p> </div> <div class="col-md-4 col-md-6"><h3><a href="/en/financial-consumer-agency/services/industry.html">Supervise</a></h3> <p>Supervising the compliance of federally regulated financial entities with consumer protection measures set out in legislation, public commitments and codes of conduct.</p> </div> <div class="col-md-4 col-md-6"><h3><a href="/en/services/finance.html">Educate</a></h3> <p>Educating Canadians and strengthening their financial literacy with online information, tools and innovative resources.</p> </div> </div> <div class="clearfix"></div> <div class="row"> <div class="wb-eqht"> <div class="col-lg-4 col-md-6"> <h3><a href="/en/financial-consumer-agency/services/complaints.html">Filing a complaint about financial products and services</a></h3> <p>Steps for making a complaint to a bank or other federally regulated financial institution.</p> </div> <div class="col-lg-4 col-md-6"> <h3><a href="/en/financial-consumer-agency/services/merchants.html">Accepting card payments</a></h3> <p> Merchants' rights, how card payments work, choosing a service provider. </p> </div> <div class="col-lg-4 col-md-6"> <h3><a href="/en/services/finance/manage.html">Managing your money</a></h3> <p>Budgeting, banking, money transfers, insurance and planning your finances at different life stages.</p> </div> <div class="clearfix"></div> <div class="col-lg-4 col-md-6"> <h3><a href="/en/services/finance/debt.html">Debt and borrowing</a></h3> <p> Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.</p> </div> <div class="col-lg-4 col-md-6"> <h3><a href="/en/financial-consumer-agency/services/industry/commissioner-decisions.html">FCAC Decisions</a></h3> <p> Commissioner’s Decisions following investigations of regulated entities. </p> </div> <div class="col-lg-4 col-md-6"> <h3><a href="/en/financial-consumer-agency/programs/financial-literacy.html">Financial literacy in Canada</a></h3> <p>National Financial Literacy Strategy, wellness in the workplace, newsletter, committees. </p> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div class="row"> <div class="col-lg-4 col-md-4"> <h2 class="h3">Corporate reports</h2> <ul> <li><a href="/en/financial-consumer-agency/corporate/planning/annual-reports/annual-report-2023-2024.html">Annual Report 2023 to 2024</a></li> <li><a href="/en/financial-consumer-agency/corporate/planning/business-plans/business-plan-2024-2025.html">Business Plan 2024 to 2025</a></li> <li><a href="/en/financial-consumer-agency/corporate/planning/strategic-plans/strategic-plan-2021-2026.html">2021 to 2026 Strategic Plan</a></li> </ul> <ul class="provisional list-bld list-unstyled mrgn-tp-lg"> <li><a href="/en/financial-consumer-agency/corporate/publications.html" class="admin">All corporate reports</a></li> </ul> </div> <div class="col-lg-4 col-md-4"> <h2 class="h3">Research and industry reviews</h2> <ul> <li><a href="/en/financial-consumer-agency/programs/research/online-intereventions-increase-young-womens-confidence.html">From Clicks to Confidence: Using Quick Online Interventions to Increase Young Women’s Financial Confidence and Behaviours – A Gender Equality Research Brief</a></li> <li><a href="/en/financial-consumer-agency/programs/research/girls-financial-confidence.html">Empowering Futures: Boosting Girls’ Financial Confidence Through Gamified Learning – A Gender Equality Research Brief</a></li> <li><a href="/en/financial-consumer-agency/programs/research/refund-savings.html">Refund to Savings Canada Pilot Study Evaluation</a></li> </ul> <ul class="provisional list-bld list-unstyled mrgn-tp-lg"> <li><a href="/en/financial-consumer-agency/programs/research.html" class="admin">All research, studies and industry reviews</a></li> </ul> </div> <div class="col-lg-4 col-md-4"> <h2 class="h3">Financial tools and calculators</h2> <ul> <li><a href="https://itools-ioutils.fcac-acfc.gc.ca/MC-CH/MC-CH-eng.aspx">Mortgage Calculator</a></li> <li><a href="https://itools-ioutils.fcac-acfc.gc.ca/BP-PB/budget-planner">Budget Planner</a></li> <li><a href="https://itools-ioutils.fcac-acfc.gc.ca/FGC-COF/home-accueil-eng.aspx">Financial Goal Calculator</a></li> </ul> <ul class="provisional list-bld list-unstyled mrgn-tp-lg"> <li><a href="/en/services/finance/tools.html">All tools and calculators</a></li> </ul> </div> </div> </div> </section></div> <div class="clearfix"></div> <div class="well well-sm 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