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class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk pour le service client</span><span as="span" class="Linkstyle__LinkSubtitle-sc-6d6yp9-5 glfbUb">Une solution de service client complète</span></span></a><div class="sc-b8a2d922-1 ejMdpL"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Fonctionnalités</p><ul><li><a href="/service/messaging/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-b8a2d922-7 eoapQJ" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 CGjgo"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5.5 1a5.5 5.5 0 1 0 0 11h3.05L13 15.842V11.4A5.5 5.5 0 0 0 10.5 1z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Messagerie et chat en direct</span></span></a></li><li><a href="/service/ai/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-b8a2d922-7 eoapQJ" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 CGjgo"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24"><path fill="currentColor" d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.71 1.71 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.71 1.71 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.71 1.71 0 0 1-1.157-1.25z"></path><path fill="currentColor" d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 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height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M0 0h12v13.5c0 .563.186 1.082.5 1.5h-10A2.5 2.5 0 0 1 0 12.5zm6 4a3 3 0 0 0-3 3h6a3 3 0 0 0-3-3"></path><path fill="currentColor" d="M13 8h3v5.5a1.5 1.5 0 0 1-3 0z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Centre d’aide</span></span></a></li><li><a href="/service/agent-workspace/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-b8a2d922-7 eoapQJ" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 CGjgo"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M5 1H0v11.5A2.5 2.5 0 0 0 2.5 15H5z"></path><path fill="currentColor" d="M16 1H6v4h10z"></path><path fill="currentColor" d="M16 6H6v9h7.5a2.5 2.5 0 0 0 2.5-2.5z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Espace de travail d’agent</span></span></a></li><li><a href="/service/voice/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-b8a2d922-7 eoapQJ" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 CGjgo"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8.042 4.16 3.739.165l-.62.55C1.06 2.546.259 5.546 1.832 7.95A22 22 0 0 0 4.66 11.45a26 26 0 0 0 2.91 2.501c2.417 1.784 5.59 1.158 7.667-.846l.733-.707-4.02-4.33-2.321 2.321-3.908-3.908z"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Centre d’appels</span></span></a></li><li><a href="/service/workforce-engagement-management/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-b8a2d922-7 eoapQJ" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 CGjgo"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" d="M8 0a2.5 2.5 0 0 0-1.718 4.317A4.3 4.3 0 0 0 4.234 6.01Q4.366 6 4.5 6a3.5 3.5 0 0 1 3.465 3h.07a3.5 3.5 0 0 1 3.733-2.99 4.3 4.3 0 0 0-2.049-1.695A2.5 2.5 0 0 0 8 0"></path><path fill="currentColor" d="M12.289 7.127a2.5 2.5 0 0 0-2.506 4.19 4.3 4.3 0 0 0-1.867 1.432A4.63 4.63 0 0 0 7.028 15l-.002.013A5 5 0 0 0 7 15.5v.5h9v-.5c0-1.733-1.01-3.487-2.78-4.185a2.501 2.501 0 0 0-.93-4.188"></path><path fill="currentColor" d="M6.95 9a2.5 2.5 0 1 0-4.168 2.317C1.012 12.016 0 13.767 0 15.5v.5h6v-.5c0-1.27.448-2.56 1.289-3.572a4.3 4.3 0 0 0-1.07-.613A2.49 2.49 0 0 0 6.95 9"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Engagement du personnel</span></span></a></li></ul></div><div><hr width="100" style="margin-bottom:16px" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Améliorez vos workflows</p><ul><li><a href="/platform/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-b8a2d922-7 eoapQJ" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk Sunshine</span></span></a></li><li><a href="/employee-service/" 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hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cfUPiV sc-5bb1ab81-3 icSNLK" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk pour le service client</span><span as="span" class="Linkstyle__LinkSubtitle-sc-6d6yp9-5 glfbUb">Une solution de service client complète</span></span></a></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R3opn6:--trigger:2" role="button" tabindex="0" aria-controls=":R3opn6:--panel:2" aria-expanded="false" type="button" 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class="StyledField-sc-12gzfsu-0 iRSmTf FormFieldstyle__FormFieldRoot-sc-1tygcda-5 Checkboxstyle__CheckboxFormFieldRoot-sc-5skeh8-3 jNKamx fnSfSk" data-garden-id="forms.field" data-garden-version="8.76.2"><input data-garden-container-id="containers.field.input" data-garden-container-version="3.0.19" id=":R2imk66676:--input" aria-labelledby=":R2imk66676:--label" name="optinToMarketing" label="[object Object]" type="checkbox" class="StyledRadioInput-sc-qsavpv-0 StyledCheckInput-sc-176jxxe-0 irZnZG ikEhTr Checkboxstyle__CheckboxRoot-sc-5skeh8-2 jvbyin" data-garden-id="forms.checkbox" data-garden-version="8.76.2" value=""/><label data-garden-container-id="containers.field.label" data-garden-container-version="3.0.19" id=":R2imk66676:--label" for=":R2imk66676:--input" class="StyledLabel-sc-2utmsz-0 StyledRadioLabel-sc-1aq2e5t-0 StyledCheckLabel-sc-x7nr1-0 inbBAY iGrgkD jAmtt FormFieldstyle__FormFieldLabelSmall-sc-1tygcda-9 gZAMPd" data-garden-id="forms.checkbox_label" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-hidden="true" theme="[object Object]" data-garden-id="forms.check_svg" data-garden-version="8.76.2" class="StyledCheckSvg-sc-fvxetk-0 iLdWxg"><path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 6l2 2 4-4"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-hidden="true" theme="[object Object]" data-garden-id="forms.dash_svg" data-garden-version="8.76.2" class="StyledDashSvg-sc-z3vq71-0 kysBam"><path stroke="currentColor" stroke-linecap="round" stroke-width="2" d="M3 6h6"></path></svg><div class="Checkboxstyle__CheckboxCustom-sc-5skeh8-1 hMuwyW"><svg xmlns="http://www.w3.org/2000/svg" width="8" height="8" viewBox="0 0 21 16" fill="currentColor" theme="[object Object]" class="Checkboxstyle__CheckboxCustomIcon-sc-5skeh8-0 gxFSJG"><path d="M21.053 1.758 19.295 0 6.771 12.52 1.764 7.513 0 9.277 6.771 16z"></path></svg></div><p style="margin:0" class="Textstyle__TextRoot-sc-c9um69-0 eBCFhf">En cochant cette case, j’accepte la <a target="_blank" rel="noopener noreferrer" href="/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Termes de confidentialité Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 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m’envoyer des messages marketing, que je peux refuser à tout moment.</p></label></div><div class="FormFieldstyle__FormFieldIcons-sc-1tygcda-4 koLnkJ"></div></div></fieldset></div></div></div><div class="sc-cc6550bd-0 hzsnEk"><p class="Textstyle__TextRoot-sc-c9um69-0 eBCFhf">En envoyant mes informations personnelles, j’accepte que Zendesk puisse collecter, traiter et conserver mes données conformément à la <a target="_blank" rel="noopener noreferrer" href="/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Termes de confidentialité Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span><div id="videoLink4ib94hubqqCaption" class="VideoLinkstyle__VideoCaption-sc-1fwy2wl-1 jyKPpZ"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Commencez votre essai gratuit</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Commencez votre essai gratuit</span></span></span></a></div></div></div></div></div></div></section></div><div><section id="benefits" class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv sc-fb885140-1 kCWxOX"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Avantages</h2><hr width="100" style="border-color:#ded7ca" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div></div></section></div><div><section id="testimonials" class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">Témoignages client</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 ezaNnp Gridstyle__Row-sc-1uhmtis-1 sc-9cc5ddc5-0 bEEqbX fiQXRn" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-9cc5ddc5-1 bBVVXI"><div class="slick-slider sc-9cc5ddc5-7 kDMsfu slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:500%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 caGHep"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Missouri Star Quilt Company" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Missouri Star Quilt Company" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/missouriStar.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-service/missouriStar.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-service/missouriStar.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/missouriStar.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-service/missouriStar.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-service/missouriStar.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-service/missouriStar.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/missouriStar.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/missouriStar.png"/></noscript></span></span></div><div class="sc-fd7deeb3-7 iITqJE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27440%27%20height=%27440%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg"/></noscript></span></span></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">Nous avons conçu des personnalisations pour notre file d’attente d’appels avec l’API. Nous disposons d’un groupe consacré à la vente, d’un autre à la rétention et d’un autre aux activités de patchwork. Pour chacun d’eux, notre SVI passe par Zendesk.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Wendi Mills</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Responsable senior du service client</p></div></div><a href="/customer/missouri-star-quilt-company/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 caGHep"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Lush" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Lush" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/lush.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-service/lush.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-service/lush.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/lush.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-service/lush.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-service/lush.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-service/lush.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/lush.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/lush.png"/></noscript></span></span></div><div class="sc-fd7deeb3-7 iITqJE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27440%27%20height=%27440%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/quote-image-square-2@2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-2@2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-2@2x.jpg"/></noscript></span></span></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 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style="outline:none;width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 caGHep"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Missouri Star Quilt Company" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Missouri Star Quilt Company" loading="lazy" decoding="async" data-nimg="fill" 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2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/missouriStar.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/missouriStar.png"/></noscript></span></span></div><div class="sc-fd7deeb3-7 iITqJE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27440%27%20height=%27440%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg"/></noscript></span></span></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">Nous avons conçu des personnalisations pour notre file d’attente d’appels avec l’API. Nous disposons d’un groupe consacré à la vente, d’un autre à la rétention et d’un autre aux activités de patchwork. Pour chacun d’eux, notre SVI passe par Zendesk.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Wendi Mills</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Responsable senior du service client</p></div></div><a href="/customer/missouri-star-quilt-company/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div><div data-index="2" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 caGHep"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Lush" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Lush" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/quote-image-square-2@2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-2@2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-2@2x.jpg"/></noscript></span></span></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 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2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/missouriStar.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-service/missouriStar.png"/></noscript></span></span></div><div class="sc-fd7deeb3-7 iITqJE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27440%27%20height=%27440%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-service/quote-image-square-3@2x.jpg"/></noscript></span></span></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">Nous avons conçu des personnalisations pour notre file d’attente d’appels avec l’API. Nous disposons d’un groupe consacré à la vente, d’un autre à la rétention et d’un autre aux activités de patchwork. Pour chacun d’eux, notre SVI passe par Zendesk.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Wendi Mills</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Responsable senior du service client</p></div></div><a href="/customer/missouri-star-quilt-company/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Lire le témoignage complet</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-9cc5ddc5-2 dslmNC"><nav class="sc-9cc5ddc5-4 zuTmd"><button data-interaction-type="button-icon-secondary" aria-label="Previous testimonial" class="Linkstyle__LinkRoot-sc-6d6yp9-6 dJUjmy Buttonstyle__ButtonRoot-sc-17obadd-3 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/","es":"https://www.zendesk.es/service/","fr":"https://www.zendesk.fr/service/","hk":"https://www.zendesk.hk/service/","it":"https://www.zendesk.com/it/service/","kr":"https://www.zendesk.kr/service/","mx":"https://www.zendesk.com.mx/service/","nl":"https://www.zendesk.nl/service/","th":"https://www.zendesk.com/th/service/","tw":"https://www.zendesk.tw/service/","au":"https://www.zendesk.com/au/service/","in":"https://www.zendesk.com/in/service/","sg":"https://www.zendesk.com/sg/service/","se":"https://www.zendesk.com/se/service/","dk":"https://www.zendesk.com/dk/service/","us":"https://www.zendesk.com/service/","jp":"https://www.zendesk.co.jp/service/","br":"https://www.zendesk.com.br/service/","gb":"https://www.zendesk.co.uk/service/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-zendesk-service.php","blog-post-hierarchy":"Select One","featured-image-shape":"Select One","blog-post-gated-theme":"Select One","product-interest":"Select One","blog-post-load-wistia":"Select One","_trash_the_other_posts":"0","_encloseme":"1","_katamari-temp-source_id":"603166","katamari-top-promo-agility":"\u003c!-- to view wp db version - part-promo-banner-agility.php --\u003e \u003cstrong\u003eL’agilité en action\u003c/strong\u003e Améliorez votre expérience client avec agilité \u003ca href=\"/agility-in-action/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eEn savoir plus\u003c/span\u003e\u003c/a\u003e","katamari-1":"Les meilleures expériences client","katamari-2":"Zendesk vous donne accès à une solution service client complète et simple d’utilisation, qui saura évoluer avec votre entreprise.","katamari-cta-1":"Commencez votre essai gratuit","katamari-cta-2":"Démonstration","katamari-3":"Une solution qui fait mouche","katamari-4":"Le service client va bien au-delà des consommateurs... il concerne aussi votre entreprise et vos équipes. Zendesk ne se contente pas de simplifier la vie de vos clients. Nous donnons aussi à vos agents les moyens de réussir et permettons à toute votre entreprise de rester au diapason. Notre logiciel puissant rassemble tous les outils dont vous avez besoin.","katamari-5":"Pour simplifier la vie des clients","katamari-6":"Proposez une assistance en adéquation avec les besoins de vos clients pour leur offrir toutes les solutions sur un plateau.","katamari-7":"Venez à la rencontre de vos clients","katamari-8":"Proposez votre aide sur tous les canaux pour que vos clients puissent toujours vous joindre. Grâce à notre logiciel de service client, vous gardez le fil de la conversation, quel que soit le moyen d’interaction utilisé (\u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emessagerie, chat en direct, réseaux sociaux\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ee-mail\u003c/span\u003e\u003c/a\u003e ou \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etéléphone\u003c/span\u003e\u003c/a\u003e).","katamari-anchor-1":"Messagerie","katamari-9":"Permettez à vos clients de s’aider eux-mêmes","katamari-10":"Créez un \u003ca href=\"/service/help-center/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecentre d’aide\u003c/span\u003e\u003c/a\u003e intégré et un \u003ca href=\"/service/community-forum/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eforum communautaire\u003c/span\u003e\u003c/a\u003e pour aider les clients à résoudre leurs problèmes et réduire grandement votre délai de résolution.","katamari-anchor-2":"Centre d’aide","katamari-11":"Offrez un service personnalisé à grande échelle","katamari-12":"Personnalisez et améliorez l’expérience de chaque client, même quand votre entreprise gagne en envergure. Utilisez l’automatisation et les bots basés sur l’IA pour présenter des informations contextuelles pertinentes et éviter à vos clients de devoir se répéter.","katamari-anchor-3":"Bots basés sur l’IA","katamari-13":"Lancez vos équipes sur la voie de la réussite","katamari-14":"Aidez les agents, les administrateurs et les équipes internes à donner le meilleur d’eux-mêmes. Zendesk propose de puissants outils prêts à l’emploi, rapides à configurer et faciles à utiliser.","katamari-15":"Un même logiciel de service client pour gérer les demandes et y répondre","katamari-16":"Simplifiez le suivi, la priorisation et la résolution des requêtes grâce à un \u003ca href=\"/service/agent-workspace/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eespace de travail d’agent\u003c/span\u003e\u003c/a\u003e unifié. De plus, grâce aux informations contextuelles sur les clients (y compris plus de \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e1 000 intégrations prêtes à l’emploi\u003c/span\u003e\u003c/a\u003e), les agents peuvent offrir une assistance de meilleure qualité et plus personnelle.","katamari-anchor-4":"L’espace de travail d’agent","katamari-swap-1":"\u003ch4\u003eBoostez l’efficacité des agents\u003c/h4\u003e\r\n\u003cp\u003ePermettez aux agents de gagner du temps avec des \u003cspan class=\"wistia_embed wistia_async_rtlm1k9ecr popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003eoutils de collaboration\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e qui permettent de travailler efficacement avec les partenaires internes comme externes. Aidez-les à répondre plus vite avec des réponses prédéfinies et les \u003cspan class=\"wistia_embed wistia_async_e66w1nfwfn popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003einformations pertinentes\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e pour chaque problème.\u003c/p\u003e\r\n\u003ca href=\"/collaboration/\" class=\"anchor anchor-small\"\u003e\u003cspan\u003eDes outils de collaboration\u003c/span\u003e\u003c/a\u003e","katamari-17":"Travaillez plus intelligemment avec le routage et l’analyse","katamari-18":"Exploitez l’analyse et le routage intégrés pour recueillir des informations précieuses, réduire la saisie de données et transférer les problèmes aux agents compétents.","katamari-anchor-5":"Routage et analyse","katamari-19":"Un contenu en self-service à grande échelle","katamari-20":"Donnez des ailes à vos responsables du contenu avec la gestion de connaissance intégrée. Incitez les agents à partager leur savoir directement depuis leur espace de travail.","katamari-anchor-6":"Gestion des connaissances","katamari-21":"Pour une entreprise au diapason","katamari-22":"Personnalisable à votre guise, notre logiciel de support client ouvert et agile peut suivre l’évolution de votre entreprise.","katamari-23":"Intégration de vos systèmes","katamari-24":"Intégrez toutes les données client pertinentes grâce à nos options d’intégration puissantes, qui incluent des fonctionnalités avec et sans programmation.","katamari-swap-2":"\u003ca href=\"/marketplace/\" class=\"anchor anchor-small\"\u003e\u003cspan\u003eIntégrations\u003c/span\u003e\u003c/a\u003e","katamari-25":"Une vue unifiée de vos clients","katamari-26":"Créez une vue unifiée de vos clients que vous pourrez ensuite utiliser pour personnaliser les expériences tout au long du parcours client.","katamari-anchor-7":"Vue unique du client","katamari-27":"Des informations exploitables à votre service","katamari-28":"Analysez et surveillez les besoins de vos clients, puis prenez les mesures qui s’imposent pour améliorer l’expérience client. Tout ceci s’articule autour de fonctions conviviales de rapport et d’analyse pour les ventes, les services et les systèmes tiers.","katamari-anchor-8":"Rapports et analyses","katamari-29":"Nous pouvons vous donner un coup de main","katamari-30":"Nous avons l’expérience nécessaire pour compléter vos équipes et nos solutions sont conçues pour avoir un impact stratégique sur votre entreprise.","katamari-anchor-9":"En savoir plus","katamari-31":"Découvrez comment la magie opère","katamari-cta-3":"Essayez Zendesk gratuitement","katamari-cta-4":"Regardez une démo","_edit_lock":"1739882253:5503","_edit_last":"5371","_yoast_wpseo_sitemap-include":"-","_yoast_wpseo_sitemap-html-include":"-","katamari-top-promo-whats-new":"\u003cstrong\u003eDéveloppez votre agilité\u003c/strong\u003e Découvrez les nouveautés Zendesk \u003ca href=\"/whats-new/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eEn savoir plus\u003c/span\u003e\u003c/a\u003e","katamari-form-suite-spot-tool-7":"Veuillez indiquer un chiffre entier","katamari-form-suite-spot-tool-8":"Quelle est la nature de votre assistance ?","katamari-form-suite-spot-tool-5":"Veuillez indiquer un chiffre entier","katamari-form-suite-spot-tool-6":"Combien de requêtes recevez-vous chaque mois ?","katamari-form-suite-spot-tool-3":"Votre configuration actuelle","katamari-form-suite-spot-tool-4":"Quel est l’effectif de votre équipe d’assistance ?","katamari-form-suite-spot-tool-1":"Calculez votre ROI avec Zendesk","katamari-form-suite-spot-tool-2":"Chiffrez en quelques secondes les bienfaits potentiels des solutions omnicanales sur votre assistance, aussi bien en termes de temps économisé que de ROI.","zen-roi-2":"Chiffrer son ROI peut s’avérer complexe. 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