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margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } .widget-container--statistics_bar .list__item span, .widget-container--statistics_bar .widget-last-visitors .widget-title { opacity: 0.6; } .widget-container--statistics_bar .last-visitors .profilepicture img { border: none; } @media (max-width: 420px) { .widget-container--statistics_bar *, .stats-bar .col, .stats-bar .list, .stats-bar .col, .stats-bar .list strong { font-size: 12px !important; } } /* Intro bar */ .widget-container--introduction_bar ul.list * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } /* Header adjustments */ .custom-community-title{ font-weight: 700; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div{ height: 60vh; /* default: 240px */ } .brand-hero { background-size:px; background-position:center center; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 15%; } @media (max-width: 1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title 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flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } .homepage-widget-container--featured_topics .featured-topics .featured-topic__title .featured-topic__heading { font-size: 16px; } .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-size: 40px; font-weight: 500; margin-bottom: 40px; } @media (max-width: 420px) { .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-size: 24px; } } li.featured-topic.quicklink__box.has-border.card-widget-wrapper { text-align: left; } .featured-topics .featured-topic.featured-topic--half-width { min-width: 250px !important; } .featured-topics{ padding-bottom: 48px; } /*to move search bar -subtext*/ .homepage-hero-subtitle { margin-top: 80px; } .homepage-hero-subtitle { visibility: hidden; } .mfp-img{ max-height: none !important; } /* adjust padding for SSO modal */ .mfp-wrap .mfp-inline-holder .mfp-content>* { padding: 10px !important; } /* containt background 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class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">1</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-47" role="option"><div><a id="mega-menu-category-11367" track="[object Object]" href="https://community.freshworks.com/call-routing-11367" title="Call Routing" topicsCount="2" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Call Routing</span><span class="text--meta">2</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-48" role="option"><div><a id="mega-menu-category-11368" track="[object Object]" href="https://community.freshworks.com/phone-number-management-11368" title="Phone Number Management" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Phone Number Management</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-49" role="option"><div><a id="mega-menu-category-11369" track="[object Object]" href="https://community.freshworks.com/bring-your-own-provider-carrier-11369" title="Bring Your Own Provider/Carrier" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Bring Your Own Provider/Carrier</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-50" role="option"><div><a id="mega-menu-category-11370" track="[object Object]" href="https://community.freshworks.com/managing-ivrs-and-call-flows-11370" title="Managing IVRs and Call Flows" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Managing IVRs and Call Flows</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-51" role="option"><div><a id="mega-menu-category-11426" track="[object Object]" href="https://community.freshworks.com/using-freshdesk-omni-11426" title="Using Freshdesk Omni" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshdesk Omni</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-52" role="option"><div><a id="mega-menu-category-11427" track="[object Object]" href="https://community.freshworks.com/getting-started-11427" title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" 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href="https://community.freshworks.com/apps-and-marketplace-integrations-11430" title="Apps and Marketplace Integrations" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-56" role="option"><div><a id="mega-menu-category-11327" track="[object Object]" href="https://community.freshworks.com/using-freshsales-11327" title="Using Freshsales" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshsales</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-57" role="option"><div><a id="mega-menu-category-11335" track="[object Object]" href="https://community.freshworks.com/getting-started-11335" title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-58" role="option"><div><a id="mega-menu-category-11340" track="[object Object]" href="https://community.freshworks.com/how-do-i-11340" title="How do I....?" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">11</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-59" role="option"><div><a id="mega-menu-category-11347" track="[object Object]" href="https://community.freshworks.com/analytics-11347" title="Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-60" role="option"><div><a id="mega-menu-category-11354" track="[object Object]" href="https://community.freshworks.com/apps-and-marketplace-integrations-11354" title="Apps and Marketplace Integrations" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">9</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-61" role="option"><div><a id="mega-menu-category-11388" track="[object Object]" href="https://community.freshworks.com/sales-sequences-11388" title="Sales Sequences" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales Sequences</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-62" role="option"><div><a id="mega-menu-category-11389" track="[object Object]" href="https://community.freshworks.com/workflows-and-automations-11389" title="Workflows and Automations" topicsCount="31" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Workflows and Automations</span><span class="text--meta">31</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-63" role="option"><div><a id="mega-menu-category-11390" track="[object Object]" href="https://community.freshworks.com/user-management-11390" title="User Management" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">User Management</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-64" role="option"><div><a id="mega-menu-category-11391" track="[object Object]" href="https://community.freshworks.com/deals-and-pipeline-management-11391" title="Deals and Pipeline Management" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Deals and Pipeline Management</span><span class="text--meta">7</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-65" role="option"><div><a id="mega-menu-category-11414" track="[object Object]" href="https://community.freshworks.com/contacts-and-account-management-11414" title="Contacts and Account Management" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Contacts and Account Management</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-66" role="option"><div><a id="mega-menu-category-11415" track="[object Object]" href="https://community.freshworks.com/sales-and-activity-goals-11415" title="Sales and Activity Goals" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales and Activity Goals</span><span class="text--meta">3</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-67" role="option"><div><a id="mega-menu-category-11416" track="[object Object]" href="https://community.freshworks.com/sales-emails-11416" title="Sales Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales Emails</span><span class="text--meta">6</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-68" role="option"><div><a id="mega-menu-category-11417" track="[object Object]" href="https://community.freshworks.com/products-and-documents-11417" title="Products and Documents" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Products and Documents</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-69" role="option"><div><a id="mega-menu-category-11328" track="[object Object]" href="https://community.freshworks.com/using-freshmarketer-11328" title="Using Freshmarketer" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshmarketer</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-70" role="option"><div><a id="mega-menu-category-11336" track="[object Object]" href="https://community.freshworks.com/getting-started-11336" title="Getting Started" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-71" role="option"><div><a id="mega-menu-category-11339" track="[object Object]" href="https://community.freshworks.com/how-do-i-11339" title="How do I....?" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">3</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-72" role="option"><div><a id="mega-menu-category-11346" track="[object Object]" href="https://community.freshworks.com/analytics-11346" title="Analytics" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-73" role="option"><div><a id="mega-menu-category-11353" track="[object Object]" href="https://community.freshworks.com/apps-and-marketplace-integrations-11353" title="Apps and Marketplace Integrations" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">11</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-3825-item-74" role="option"><div><a id="mega-menu-category-11384" track="[object Object]" href="https://community.freshworks.com/marketing-automations-11384" title="Marketing Automations" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Marketing Automations</span><span class="text--meta">7</span></a></div></li><li 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It seems that even if an agent does not have permission to manage agents they can still go to an agent profile from the inventory view.\u00a0 This does not look like intended behavior. See below:<\/p><p>\u00a0<\/p><p><strong>Give an agent inventory permission<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/eeb45095-93a1-4054-b988-4428091baf15.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Make sure that the agent does not have the manage agents admin permission<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/fdfd2d0a-ccbf-48f4-9a51-a5a6f7ca9996.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Go to inventory and filter by another agent that has an associated asset (used by)<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/0915667f-b1e1-40b8-853f-7652842f4ffb.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>The returned assets have URLs pointing towards the agent in the Used By column<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7e211200-21b4-4df7-9993-ba461d379c1a.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Hovering the name (should give a preview i think) breaks the page, renders the menu on top of list<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ec75eec4-6fb8-4f8f-a4a5-fc6e74e140c9.png\" \/><\/figure><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>Clicking on the name takes you to the profile of that agent<\/strong><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/07ac1dfb-8086-45f8-804a-acd2b3a9c96f.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Assets","categoryId":"11410","contentType":"conversation","featuredImage":"","likes":0,"views":16,"votes":0,"replyCount":2,"publishedAt":"2025-02-04T13:50:56+00:00","lastActivityAt":"2025-02-20T08:53:23+00:00","lastContributor":{"id":"58220","username":"MaxJ","avatar":""},"lastPostId":36785,"author":{"id":"58220","username":"MaxJ","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 days ago","lastReplyPublicId":"102745"},"authors":{"16821":{"id":16821,"url":"\/members\/ans-16821","name":"ans","avatar":"","userTitle":"Contributor","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png","title":"Lightning 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/maxj-58220" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/maxj-58220">MaxJ</a></span><span class="user-title text--meta">Contributor</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Bug - View agent without permission</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431">Hi I found a bug in the inventory module. It seems that even if an agent does not have permission to manage agents they can still go to an agent profile from the inventory view. This does not look like intended behavior. See below: Give an agent inventory permission Make sure that the agent does not have the manage agents admin permission Go to inventory and filter by another agent that has an associated asset (used by) The returned assets have URLs pointing towards the agent in the Used By column Hovering the name (should give a preview i think) breaks the page, renders the menu on top of list Clicking on the name takes you to the profile of that agent </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431?postid=102745#post102745"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/maxj-58220" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/bug-view-agent-without-permission-41431?postid=102745#post102745"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-20T08:53:23.000Z">3 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/retiring-locations-how-do-you-manage-it-41549"},"id":"11178","publicId":"41549","title":"Retiring locations - how do you manage it?","content":"<p>I have around 250 locations in Freshservice, if you include nesting.<\/p><p>I have around 45000 assets, which cover all states from in use to retired and disposed.<\/p><p>When we mark an asset as retired we do not change its locations (its still technically in that location). When we mark it disposed we also do no change it\u2019s location, despite it no longer actually being there, its good to know where it was.<\/p><p>Sometimes we may close an office, so how do I stop someone creating a new asset to a location that no longer exists?<\/p><p>I can\u2019t delete the location as we have assets associated.<\/p><p>I can\u2019t hide a location.<\/p><p>It would be great to hear from some people in similar situations with multiple locations as to how do you manage the retirement of a location.<\/p>","categoryName":"Assets","categoryId":"11410","contentType":"question","featuredImage":"","likes":1,"views":16,"votes":0,"replyCount":1,"publishedAt":"2025-02-17T17:20:46+00:00","lastActivityAt":"2025-02-18T12:05:03+00:00","lastContributor":{"id":"35521","username":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/13604600-27b2-4d34-8e3a-fbd27d431580.png"},"lastPostId":16834,"author":{"id":"35773","username":"Trevor 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/trevor-cooper-35773">Trevor Cooper</a></span><span class="user-title text--meta">Top Contributor</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Retiring locations - how do you manage it?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549">I have around 250 locations in Freshservice, if you include nesting.I have around 45000 assets, which cover all states from in use to retired and disposed.When we mark an asset as retired we do not change its locations (its still technically in that location). When we mark it disposed we also do no change it’s location, despite it no longer actually being there, its good to know where it was.Sometimes we may close an office, so how do I stop someone creating a new asset to a location that no longer exists?I can’t delete the location as we have assets associated.I can’t hide a location.It would be great to hear from some people in similar situations with multiple locations as to how do you manage the retirement of a location.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549?postid=102673#post102673"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniel-soederlund-35521" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" style="width: 100%;" title alt="Daniel Söderlund" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/retiring-locations-how-do-you-manage-it-41549?postid=102673#post102673"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-18T12:05:03.000Z">5 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/locations-export-41360"},"id":"11090","publicId":"41360","title":"Locations Export","content":"<p>I have many locations that are incorrect and would like to make bulk corrections during import at runtime.<\/p><p>Curious as to why we can\u2019t export the locations? Seems rather fundamental. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/locations-export-41360"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/assetmanager31-60545">assetmanager31</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/locations-export-41360" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Locations Export</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/locations-export-41360">I have many locations that are incorrect and would like to make bulk corrections during import at runtime.Curious as to why we can’t export the locations? Seems rather fundamental. Any ideas?Also, consider if the Device42 locations are migrated into FS, then how are all the data elements going to be reconciled so it is normalized and actually useful.Right now what is in FS is elementary and not easy to work with when trying to compartmentalize by region and such.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/locations-export-41360"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/locations-export-41360?postid=102651#post102651"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/trevor-cooper-35773" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b26a4946-9a1e-4495-acc0-995e606cfdb4.png" style="width: 100%;" title alt="Trevor Cooper" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/locations-export-41360?postid=102651#post102651"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T17:05:32.000Z">6 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/purchase-order-line-limits-41548"},"id":"11177","publicId":"41548","title":"Purchase Order Line Limits?","content":"<p>This was not communicated when we bought into this product, but apparently there is a limit on how many lines you can add to a purchase order?<\/p><p>Because of the way the PO Receiving process works, I have to expand multi item lines out into individuals instead of consolidating them or I won\u2019t be able to then assign them individually once they are received. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mmputty-60915" rel="noreferrer"><div class="default-avatar avatar-variant-5">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mmputty-60915">mmputty</a></span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Purchase Order Line Limits?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548">This was not communicated when we bought into this product, but apparently there is a limit on how many lines you can add to a purchase order?Because of the way the PO Receiving process works, I have to expand multi item lines out into individuals instead of consolidating them or I won’t be able to then assign them individually once they are received. Which is an entirely different issue...why would I receive 5 print heads and then assign them all to the same printer. But I can’t even do that at this point because I have to expand out each line item to its individual assets and the PO line item limit is now 15? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mmputty-60915" rel="noreferrer"><div class="default-avatar avatar-variant-5">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/purchase-order-line-limits-41548"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-17T16:03:29.000Z">6 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/fsdiscovery-service-stops-41377"},"id":"11104","publicId":"41377","title":"FSDiscovery service stops","content":"<p>Hi, freshservice service is stopping on all our laptops. The error:<\/p><p>\u00a0<\/p><p>2025-01-28 13:51:38,679 [8] DEBUG FSDiscovery.FSAgentUtil - GetUTCTime invoked<br \/>2025-01-28 13:51:38,679 [8] DEBUG FSUtil.AgentConf - Inside Method :SetAgentConf<br \/>2025-01-28 13:51:38,679 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.0<br \/>2025-01-28 13:51:38,682 [8] DEBUG FSDiscovery.FSAgentUtil - serial num diff check<br \/>2025-01-28 13:51:38,684 [8] DEBUG FSDiscovery.FSAgentUtil - GetDataToPost invoked<br \/>2025-01-28 13:51:38,693 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.0<br \/>2025-01-28 13:51:38,904 [8] ERROR FSDiscovery.ExceptionHandler - Authentication failed.<br \/>2025-01-28 13:51:38,905 [8] DEBUG FSDiscovery.ExceptionHandler - Stopping the Discovery Agent service<br \/>2025-01-28 13:51:38,905 [8] INFO FSUtil.ServiceUtil - Going to stop service<br \/>2025-01-28 13:51:38,906 [6] DEBUG FSDiscovery.FSAgentService - onstop invoked<br \/>\u00a0<\/p><p>Is the service 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/fsdiscovery-service-stops-41377"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jaime-garcia-perez-43155" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/d0668217-7cd3-4a93-9fc0-70250b67c2c0.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/d0668217-7cd3-4a93-9fc0-70250b67c2c0.png" style="width: 100%;" title alt="Jaime García Pérez" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/jaime-garcia-perez-43155">Jaime García Pérez</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/fsdiscovery-service-stops-41377" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">FSDiscovery service stops</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/fsdiscovery-service-stops-41377">Hi, freshservice service is stopping on all our laptops. The error: 2025-01-28 13:51:38,679 [8] DEBUG FSDiscovery.FSAgentUtil - GetUTCTime invoked2025-01-28 13:51:38,679 [8] DEBUG FSUtil.AgentConf - Inside Method :SetAgentConf2025-01-28 13:51:38,679 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.02025-01-28 13:51:38,682 [8] DEBUG FSDiscovery.FSAgentUtil - serial num diff check2025-01-28 13:51:38,684 [8] DEBUG FSDiscovery.FSAgentUtil - GetDataToPost invoked2025-01-28 13:51:38,693 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.02025-01-28 13:51:38,904 [8] ERROR FSDiscovery.ExceptionHandler - Authentication failed.2025-01-28 13:51:38,905 [8] DEBUG FSDiscovery.ExceptionHandler - Stopping the Discovery Agent service2025-01-28 13:51:38,905 [8] INFO FSUtil.ServiceUtil - Going to stop service2025-01-28 13:51:38,906 [6] DEBUG FSDiscovery.FSAgentService - onstop invoked Is the service up?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/fsdiscovery-service-stops-41377"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">38</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/fsdiscovery-service-stops-41377?postid=102417#post102417"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jesmahon99-61017" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6ef6e2dd-7854-4383-a414-3854451931c8.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6ef6e2dd-7854-4383-a414-3854451931c8.png" style="width: 100%;" title alt="jesmahon99" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/fsdiscovery-service-stops-41377?postid=102417#post102417"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-10T17:20:52.000Z">13 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/printing-asset-labels-to-network-label-printer-34780"},"id":"7744","publicId":"34780","title":"Printing Asset Labels to Network Label Printer","content":"<p>Does anyone in the cummunity use a Brother P-Touch network label printer with asset label tape? The benefit to printing labels this way is it can print almost any length we want and have created custom templates depending on asset types.\u00a0 The issue with the standard label printing out of Freshservice is it doesn\u2019t recognize a label printer like ours.\u00a0 So\u00a0i tried doing an export from the inventory list to a CSV file. Then, I map the fields in the CSV to parts of the label template. (See screenshot)<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/b3e72a7e-7c00-4215-9b40-f1a65f8ca056.png\" \/><\/figure><p>It\u2019s ok, but the process is a bit cumbersome and the export file is sent via email from Freshservice.\u00a0 Sometimes the email takes 15-20 minutes before it arrives.\u00a0 Would like to be able to print from Freshservice directly to our label printer with a template that looks like my screenshot if 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/printing-asset-labels-to-network-label-printer-34780"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dehaege-48386" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/83507ca3-c152-410a-9389-603aea645220.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/83507ca3-c152-410a-9389-603aea645220.png" style="width: 100%;" title alt="dehaege" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/dehaege-48386">dehaege</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/printing-asset-labels-to-network-label-printer-34780" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Printing Asset Labels to Network Label Printer</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/printing-asset-labels-to-network-label-printer-34780">Does anyone in the cummunity use a Brother P-Touch network label printer with asset label tape? The benefit to printing labels this way is it can print almost any length we want and have created custom templates depending on asset types. The issue with the standard label printing out of Freshservice is it doesn’t recognize a label printer like ours. So i tried doing an export from the inventory list to a CSV file. Then, I map the fields in the CSV to parts of the label template. (See screenshot)It’s ok, but the process is a bit cumbersome and the export file is sent via email from Freshservice. Sometimes the email takes 15-20 minutes before it arrives. Would like to be able to print from Freshservice directly to our label printer with a template that looks like my screenshot if possible.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/printing-asset-labels-to-network-label-printer-34780"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">335</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/printing-asset-labels-to-network-label-printer-34780?postid=102189#post102189"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/ammodevgun-60795" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/a7b7d09d-7949-4ea3-bbaf-ca5059ea3536.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/a7b7d09d-7949-4ea3-bbaf-ca5059ea3536.png" style="width: 100%;" title alt="AmmoDevgun" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/printing-asset-labels-to-network-label-printer-34780?postid=102189#post102189"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-03T17:59:17.000Z">20 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/software-inventory-28321"},"id":"4391","publicId":"28321","title":"Software Inventory","content":"<p>Hi Everyone,<\/p><p>I was wondering how we manage software versions. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/software-inventory-28321"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raymondcanilao-32834" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/60aae743-10d3-4d3a-acb6-52df317ada24.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/60aae743-10d3-4d3a-acb6-52df317ada24.png" style="width: 100%;" title alt="raymondcanilao" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/raymondcanilao-32834">raymondcanilao</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/software-inventory-28321" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Software Inventory</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/software-inventory-28321">Hi Everyone,I was wondering how we manage software versions. For example, I created an SR linked to the software, but that software has multiple versions or keeps on updating. The goal is to have a list of all approved installations/users for each application, regardless of version.For example, I have TeamViewer with multiple versions; can these be combined? or to have a consolidated list of installed users/assets? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">6</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/software-inventory-28321"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/type-physical-subtype-in-asset-inventory-41366"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/assetmanager31-60545">assetmanager31</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/type-physical-subtype-in-asset-inventory-41366" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Type & Physical Subtype in Asset Inventory</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/type-physical-subtype-in-asset-inventory-41366">In Devcie42 I have a very granular breakdown of Type &gt; Physical Subtype.Looks like these fields are in Freshservice Asset Inventory now.How can I replicate my defined menu items so that not only are the OOB items accounted for, but mine are also?Type = PhysicalPhysical Subtype = Firewall: CiscoAny ideas are helpful. Maybe Freshservice folks can shed some light on this. </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/type-physical-subtype-in-asset-inventory-41366"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/type-physical-subtype-in-asset-inventory-41366"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/type-physical-subtype-in-asset-inventory-41366"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-28T00:39:10.000Z">26 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/inventory-software-28287"},"id":"18459","publicId":"28287","title":"Inventory Software","content":"<p>How do you utilize the Inventory Software system?<\/p><p>We pull data from intune to get software sync.<\/p><p>Playing with it today I found a few issues:<\/p><ol type=\"a\"><li>When I retire an asset any software on that asset still shows in the software inventory. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/inventory-software-28287"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/patrickmurphy-37078" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2e4e5012-a2c4-4aa6-834a-b42a2436a7de.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2e4e5012-a2c4-4aa6-834a-b42a2436a7de.png" style="width: 100%;" title alt="PatrickMurphy" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/patrickmurphy-37078">PatrickMurphy</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/inventory-software-28287" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Inventory Software</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/inventory-software-28287">How do you utilize the Inventory Software system?We pull data from intune to get software sync.Playing with it today I found a few issues:When I retire an asset any software on that asset still shows in the software inventory. I’d like a way to remove all software associated to an asset. I’ve not found a way to do other than manually going through 500+ software listings, looking for the asset and removing it. I do see that when looking at an asset it will tell me all the software listed but no way to remove all software. Am I missing something or how have you accomplished this? How do you utilize the Discovered, In Review, Managed, Ignore, Restricted categories. Discovered - obviously new things that are scanned show here I review the discovered assets and if it is an OS (MS) Driver (Dell) Printer (any manufacturer) I move to ignore. If it is a licensed product or something managed by an MSP or the business like a saas application I move to Managed If it is software that I dont thin</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">5</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/inventory-software-28287"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 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class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/inventory-software-28287?postid=101964#post101964"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-27T14:49:13.000Z">27 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/asset-inventory-categories-41331"},"id":"11071","publicId":"41331","title":"Asset Inventory Categories","content":"<p>Is there a way to change the following categorizations Hardware &gt; Computer &gt; Laptops from editable for all 3 to just Laptops being the only editable option?<\/p><p>Currently there are a plethora of Hardware and Computer entries that the agents or tools can edit\/add details to.<\/p><p>Having Hardware &amp; 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/asset-inventory-categories-41331"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/assetmanager31-60545">assetmanager31</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/asset-inventory-categories-41331" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Asset Inventory Categories</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/asset-inventory-categories-41331">Is there a way to change the following categorizations Hardware &gt; Computer &gt; Laptops from editable for all 3 to just Laptops being the only editable option?Currently there are a plethora of Hardware and Computer entries that the agents or tools can edit/add details to.Having Hardware &amp; Computer as read only makes a lot more sense.That way only data at the actual device level will be available for editing and the upper categorizations cannot be influenced directly.Looking into this so that NIST &amp; CISv8 safeguards can be met and the inventory can be maintained more tightly.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/asset-inventory-categories-41331"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/trash-keeps-returning-41330"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/assetmanager31-60545">assetmanager31</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/trash-keeps-returning-41330" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Trash Keeps Returning</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/trash-keeps-returning-41330">I set Asset Status = Retired, clicked Delete Forever on the entire list so the transaction would be in bulk - had about 3000 records to delete.Then clicked Clear Trash.Worked correctly until about a week later the exact same devices that were deleted returned to the trash.I followed the same procedure and they have returned a 3rd time.Anybody understand why this is happening?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width 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dateTime="2025-01-23T23:05:49.000Z">30 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/bulk-retrieval-of-the-activity-log-for-a-device-41328"},"id":"11068","publicId":"41328","title":"Bulk Retrieval of the Activity Log for a Device","content":"<p>I have a large set of devices that had the Status changed from In Stock to In Use by Device42 back in December 2024.<\/p><p>The workaround to prevent this from happening was to keep the Service Level in Device42 = QA.<\/p><p>That way the workflow wouldn\u2019t copy that information over to Freshservice.<\/p><p>It worked for most of 2024, but last December, something on the Device42 side changed, and all devices in D42 regardless of the Service Level had their data copied over to 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/bulk-retrieval-of-the-activity-log-for-a-device-41328"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/assetmanager31-60545" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/cf08634f-7fa4-47e1-9f1b-0394c5f4c9a7.png" style="width: 100%;" title alt="assetmanager31" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/assetmanager31-60545">assetmanager31</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/bulk-retrieval-of-the-activity-log-for-a-device-41328" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Bulk Retrieval of the Activity Log for a Device</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/bulk-retrieval-of-the-activity-log-for-a-device-41328">I have a large set of devices that had the Status changed from In Stock to In Use by Device42 back in December 2024.The workaround to prevent this from happening was to keep the Service Level in Device42 = QA.That way the workflow wouldn’t copy that information over to Freshservice.It worked for most of 2024, but last December, something on the Device42 side changed, and all devices in D42 regardless of the Service Level had their data copied over to Freshservice.This is problematic because freshservice doesn’t sync back to Device42, which is why we stopped the sync in the first place, and now we have many records that are have the incorrect Asset Status.Wondering if anybody has a method of recovering the Asset Status using the Activity Log for each device, but as a bulk report, not individual items.Moving forward we’ll be re-defining policy, process &amp; procedure, but first I need to restore this data to the correct state</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/purchase-orders-and-adding-items-to-inventory-33658"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/megawhatt-46670" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/df445bae-bd9e-44b1-ae3c-33bd29617c7c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/df445bae-bd9e-44b1-ae3c-33bd29617c7c.png" style="width: 100%;" title alt="Megawhatt" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/megawhatt-46670">Megawhatt</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/purchase-orders-and-adding-items-to-inventory-33658" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Purchase Orders and Adding Items to Inventory</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/purchase-orders-and-adding-items-to-inventory-33658">I recently started using Purchase Orders and I’m having an issue when adding the items to inventory. When I manually add items to Inventory it will pick up warranty info from whatever Vendor I select but it doesnt when adding to inventory from a PO. Like for instance if I manually add a monitor it will apply the 3 year warranty I have set on the Amazon vendor. When I add a monitor purchased from Amazon thru a purchase order the warranty info does not get entered. Is this how it is supposed to work?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/purchase-orders-and-adding-items-to-inventory-33658"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">238</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/purchase-orders-and-adding-items-to-inventory-33658?postid=101574#post101574"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/charlesbrown1x-60211" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/43c0318b-52c1-46d3-ad75-8b709b0d5217.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/43c0318b-52c1-46d3-ad75-8b709b0d5217.png" style="width: 100%;" title alt="charlesbrown1x" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/purchase-orders-and-adding-items-to-inventory-33658?postid=101574#post101574"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-17T12:50:23.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/multiple-software-assets-per-contract-41256"},"id":"11029","publicId":"41256","title":"Multiple software assets per contract","content":"<p>Is it possible to have multiple software asset items associated with a single contract? E.g. we have one contract with Microsoft, one with Adobe, etc, and those include licenses for different software products. But the contract seems to only allow association with a single software item. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/multiple-software-assets-per-contract-41256"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/imscavok-50146" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/47d7b9f0-1ce3-44f5-94a3-3079f786ea60.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/47d7b9f0-1ce3-44f5-94a3-3079f786ea60.png" style="width: 100%;" title alt="imscavok" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/imscavok-50146">imscavok</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/multiple-software-assets-per-contract-41256" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Multiple software assets per contract</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/multiple-software-assets-per-contract-41256">Is it possible to have multiple software asset items associated with a single contract? E.g. we have one contract with Microsoft, one with Adobe, etc, and those include licenses for different software products. But the contract seems to only allow association with a single software item. Is there something I’m missing or is it essentially required to duplicate every contract for every software item it includes?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/multiple-software-assets-per-contract-41256"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/probe-on-windows-server-2019-24682"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniel-soederlund-35521" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/13604600-27b2-4d34-8e3a-fbd27d431580.png" style="width: 100%;" title alt="Daniel Söderlund" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/daniel-soederlund-35521">Daniel Söderlund</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/probe-on-windows-server-2019-24682" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Probe on windows server 2019</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/probe-on-windows-server-2019-24682">Hello, Is the probe still not supported on Windows 2019 servers ? Installing Discovery Probe in your system | Freshservice Asset Discovery : Freshservice KRdaniel </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/probe-on-windows-server-2019-24682"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 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href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/software-asset-roll-up-41228" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Software Asset Roll up</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/software-asset-roll-up-41228">Anyway to bundle or roll up all software or flavors of software into one entry, In the picture below these are all versions or parts of this software on either the same server or different servers. Has anyone found a way to put them all together with only the item that has a contract being the top level? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/software-asset-roll-up-41228"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">17</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/software-asset-roll-up-41228"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/itmike-50779" rel="noreferrer"><div class="default-avatar avatar-variant-9">I</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/software-asset-roll-up-41228"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-14T17:13:58.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/help-needed-customizing-barcode-labels-with-asset-label-designer-41131"},"id":"10949","publicId":"41131","title":"Help Needed: Customizing Barcode Labels with Asset Label Designer","content":"<p>Hi everyone,<\/p><p>I\u2019ve been using the <strong>Asset Label Designer<\/strong> app mentioned <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/238673-printing-barcode-labels-for-assets\" rel=\"noopener noreferrer nofollow ugc\" target=\"_blank\">here<\/a> to print barcode labels for assets, and it\u2019s working quite well overall. 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Or perhaps there\u2019s a workaround in Freshservice to achieve this?<\/p><p>Any help or insights would be greatly appreciated! \ud83d\ude0a<\/p><p>Thanks in advance!<br \/>Best regards,<\/p>","categoryName":"Assets","categoryId":"11410","contentType":"question","featuredImage":"","likes":0,"views":20,"votes":0,"replyCount":0,"publishedAt":"2025-01-06T11:20:22+01:00","lastActivityAt":"2025-01-06T11:20:22+01:00","lastContributor":{"id":"59927","username":"ChrisTech","avatar":""},"lastPostId":0,"author":{"id":"59927","username":"ChrisTech","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 month 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/help-needed-customizing-barcode-labels-with-asset-label-designer-41131"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/christech-59927" rel="noreferrer"><div class="default-avatar avatar-variant-7">C</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/christech-59927">ChrisTech</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/help-needed-customizing-barcode-labels-with-asset-label-designer-41131" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Help Needed: Customizing Barcode Labels with Asset Label Designer</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/help-needed-customizing-barcode-labels-with-asset-label-designer-41131">Hi everyone,I’ve been using the Asset Label Designer app mentioned here to print barcode labels for assets, and it’s working quite well overall. However, I’ve run into an issue with customizing the barcodes.By default, the Asset Number is used to generate the barcode, but I would prefer to use the Asset Name instead (e.g., "N000310"). Unfortunately, I haven’t been able to find a setting in the app to change this, nor any naming schema to adjust how the name is displayed.Does anyone know if it’s possible to configure the app to use the Asset Name for the barcode instead of the Asset Number? Or perhaps there’s a workaround in Freshservice to achieve this?Any help or insights would be greatly appreciated! 😊Thanks in advance!Best regards,</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/help-needed-customizing-barcode-labels-with-asset-label-designer-41131"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path 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data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/help-needed-customizing-barcode-labels-with-asset-label-designer-41131"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-06T10:20:22.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/sub-category-for-service-item-30157"},"id":"5254","publicId":"30157","title":"Sub Category for Service Item","content":"<p>Hello, I already requested this before but I\u00a0cannot see now the discussion here. can somebody shared to again the script it was forwarded here before?<\/p><p>\u00a0<\/p><p>I accidentally reset the settings on the portal, 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/sub-category-for-service-item-30157"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/raymondcanilao-32834" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/60aae743-10d3-4d3a-acb6-52df317ada24.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/60aae743-10d3-4d3a-acb6-52df317ada24.png" style="width: 100%;" title alt="raymondcanilao" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/raymondcanilao-32834">raymondcanilao</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/sub-category-for-service-item-30157" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Sub Category for Service Item</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/sub-category-for-service-item-30157">Hello, I already requested this before but I cannot see now the discussion here. can somebody shared to again the script it was forwarded here before? I accidentally reset the settings on the portal, that’s why it revert back to its original look. my goal here is to have to have sub category under hardware provisioning. thanks in advanced. </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">5</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/sub-category-for-service-item-30157"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">462</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/sub-category-for-service-item-30157?postid=101159#post101159"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/w1nter-59923" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2cb9d6c1-11ec-4fdf-ba0f-f2d1dc873e6a.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2cb9d6c1-11ec-4fdf-ba0f-f2d1dc873e6a.png" style="width: 100%;" title alt="w1nter" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/sub-category-for-service-item-30157?postid=101159#post101159"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-06T01:29:19.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/freshservice-api-and-advanced-filters-41047"},"id":"10898","publicId":"41047","title":"FreshService API and advanced filters","content":"<p>Hello,<\/p><p>Since there are some limits to the number of assets records you can retrieve while filtering with the API, does anybody knows if there is a way to make call that would return a list of assets whose names would be like XXX-AAA-% ? 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/freshservice-api-and-advanced-filters-41047"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/azulakj-56551" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b6f9b71f-0850-425f-a2a9-3a23d1fe9394.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b6f9b71f-0850-425f-a2a9-3a23d1fe9394.png" style="width: 100%;" title alt="azulakj" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/azulakj-56551">azulakj</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/freshservice-api-and-advanced-filters-41047" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">FreshService API and advanced filters</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/freshservice-api-and-advanced-filters-41047">Hello,Since there are some limits to the number of assets records you can retrieve while filtering with the API, does anybody knows if there is a way to make call that would return a list of assets whose names would be like XXX-AAA-% ? (%=any value)So far i can see that you can filter or search using exact matching value.Maybe this would be a good improvement idea to the API in the future ?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/freshservice-api-and-advanced-filters-41047"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">41</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/freshservice-api-and-advanced-filters-41047?postid=100840#post100840"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/azulakj-56551" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b6f9b71f-0850-425f-a2a9-3a23d1fe9394.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b6f9b71f-0850-425f-a2a9-3a23d1fe9394.png" style="width: 100%;" title alt="azulakj" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/freshservice-api-and-advanced-filters-41047?postid=100840#post100840"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-19T15:37:19.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/asset-updates-via-api-40492"},"id":"10636","publicId":"40492","title":"Asset Updates via API","content":"<p>We have thin client computers in our environment utilizing a Linux-based operating system called iGel. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/asset-updates-via-api-40492"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/michaeljm-48479" rel="noreferrer"><div class="default-avatar avatar-variant-9">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/michaeljm-48479">MichaelJM</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/asset-updates-via-api-40492" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Asset Updates via API</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/asset-updates-via-api-40492">We have thin client computers in our environment utilizing a Linux-based operating system called iGel. Because these clients are not using Windows, it doesn’t seem like there is a way to install the Freshservice Probe on iGel. iGel has an api we can use to export certain things, but wondering if there is a way to import assets/asset data via API. Has anyone worked through a situation like this and how are you accomplishing this?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/asset-updates-via-api-40492"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">35</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/asset-updates-via-api-40492?postid=100825#post100825"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/azulakj-56551" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b6f9b71f-0850-425f-a2a9-3a23d1fe9394.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b6f9b71f-0850-425f-a2a9-3a23d1fe9394.png" style="width: 100%;" title alt="azulakj" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/asset-updates-via-api-40492?postid=100825#post100825"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-19T13:50:14.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742"},"id":"7227","publicId":"33742","title":"Why it is so complicated to Auto Assign Asset to a user?","content":"<p>Fresh service is failing to\u00a0Auto assign Asset to users.\u00a0<\/p><p>Current Config:<\/p><p>Probe is syncing AD users to Fresh and we have Employee ID is set to SamAccount.<\/p><p>What is working:<\/p><p>The SCCM laptops using Discovery Agent is working fine i.e. auto assignment is working. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/prasad-n-41229" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6bccc61e-8eb8-4ad1-bb41-1b791412a9e6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6bccc61e-8eb8-4ad1-bb41-1b791412a9e6.png" style="width: 100%;" title alt="Prasad.N" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/prasad-n-41229">Prasad.N</a></span><span class="user-title text--meta">Contributor</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Why it is so complicated to Auto Assign Asset to a user?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742">Fresh service is failing to Auto assign Asset to users. Current Config:Probe is syncing AD users to Fresh and we have Employee ID is set to SamAccount.What is working:The SCCM laptops using Discovery Agent is working fine i.e. auto assignment is working. (last login by)What is not working:Perhaps, On the INtune or Hybrid Joined laptops are not auto assigned using “last Login by” We haven’t created any workflow as of now, if we can do this using workflow automator, that would be great. Kindly help me on this</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">465</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/assets-11410/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742?postid=100786#post100786"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sr-sema-ag-59527" rel="noreferrer"><div class="default-avatar avatar-variant-7">S</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/why-it-is-so-complicated-to-auto-assign-asset-to-a-user-33742?postid=100786#post100786"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-18T15:55:15.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/assigning-auto-numbering-asset-tag-whenever-an-asset-is-created-23159"},"id":"1999","publicId":"23159","title":"Assigning auto numbering asset tag whenever an asset is created","content":"<p>My client has a customized format on asset tag, which consist of 4 parts:<\/p><ol type=\"1\"><li>Hardware Type (e.g. WL0)<\/li>\t<li>City (e.g. CNHK)<\/li>\t<li>Number (e.g. 0001)<\/li>\t<li>Business Unit (e.g. L)<\/li><\/ol><p>And the requirement is that the number part of the asset should be able to automatically assigned according to other 3 parts (Hardware Type, City &amp; Business Unit). For example, when the client already having 3 assets with asset tag WL0CNHK0001L,\u00a0WL0CNHK0002L &amp;\u00a0WD0CNHK0001L, if they would like to add an new asset with \u201cWL0\u201d as Hardware Type, \u201cCNHK\u201d as City and \u201cL\u201d as Business Unit, the system should be able to assigned the largest number + 1 as Number according to the other 3 parts in the asset tag so the asset tag for the new asset will be WL0CNHK0003L and then I can use API to update the asset tag.<\/p><p>May I know if there are any methods to apply this auto numbering on asset 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/assigning-auto-numbering-asset-tag-whenever-an-asset-is-created-23159"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/roland-ng-34161" rel="noreferrer"><div class="default-avatar avatar-variant-1">R</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/roland-ng-34161">roland.ng</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/assigning-auto-numbering-asset-tag-whenever-an-asset-is-created-23159" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Assigning auto numbering asset tag whenever an asset is created</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/assigning-auto-numbering-asset-tag-whenever-an-asset-is-created-23159">My client has a customized format on asset tag, which consist of 4 parts:Hardware Type (e.g. WL0) City (e.g. CNHK) Number (e.g. 0001) Business Unit (e.g. L)And the requirement is that the number part of the asset should be able to automatically assigned according to other 3 parts (Hardware Type, City &amp; Business Unit). For example, when the client already having 3 assets with asset tag WL0CNHK0001L, WL0CNHK0002L &amp; WD0CNHK0001L, if they would like to add an new asset with “WL0” as Hardware Type, “CNHK” as City and “L” as Business Unit, the system should be able to assigned the largest number + 1 as Number according to the other 3 parts in the asset tag so the asset tag for the new asset will be WL0CNHK0003L and then I can use API to update the asset tag.May I know if there are any methods to apply this auto numbering on asset tag?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight 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data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/itam-session-with-uday-grewal-conversation-lounge-and-pre-read-40639"},"id":"13125","publicId":"40639","title":"ITAM Session with UDay Grewal - Conversation Lounge and Pre-read","content":"<p>Hello Everyone!<br \/>\u00a0<\/p><p>We\u2019re thrilled by the overwhelming response to our upcoming event \u2013<\/p><oembed url=\"https:\/\/community.freshworks.com\/events\/streamline-and-automate-your-it-asset-management-in-freshservice-381\"><\/oembed><p><strong>\u00a0Before the event, here are a few important details to keep in mind:<\/strong><\/p><ul><li><strong>Event Access<\/strong>:\u00a0<a href=\"https:\/\/freshworks.zoom.us\/webinar\/register\/WN_ND-gL0BxTQSnbF1MlerQUw\">https:\/\/freshworks.zoom.us\/webinar\/register\/WN_ND-gL0BxTQSnbF1MlerQUw<\/a>\u00a0(If you haven\u2019t registered yet, please do so now. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/itam-session-with-uday-grewal-conversation-lounge-and-pre-read-40639"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kamakshi-v-43548" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" style="width: 100%;" title alt="Kamakshi V" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kamakshi-v-43548">Kamakshi V</a></span><span class="user-title text--meta">Community Manager</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/width/480/fe87d278-9229-40c1-ad20-11dfb5984f21_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/freshworks-en/attachment/width/480/fe87d278-9229-40c1-ad20-11dfb5984f21_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/itam-session-with-uday-grewal-conversation-lounge-and-pre-read-40639" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">ITAM Session with UDay Grewal - Conversation Lounge and Pre-read</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://community.freshworks.com/assets-11410/itam-session-with-uday-grewal-conversation-lounge-and-pre-read-40639">Hello Everyone! We’re thrilled by the overwhelming response to our upcoming event – Before the event, here are a few important details to keep in mind:Event Access: https://freshworks.zoom.us/webinar/register/WN_ND-gL0BxTQSnbF1MlerQUw (If you haven’t registered yet, please do so now. Once registered, you will receive an email with your unique Zoom link shortly.) Event Time: 10:30 a.m. EST / 9:00 p.m. IST Agenda: We’ll kick things off with a short keynote by Eric Smith, where he’ll share insights on our professional services followed by deep dive on ITAM by @UdayGrewal Q&amp;A: We’ve dedicated time at the end of the session for a Q&amp;A segment to address your questions.As a helpful pre-read, our product expert has also curated a glossary for you to refer to during the event. ITAM Glossary (Terms covered in the session) </a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/assets-11410/itam-session-with-uday-grewal-conversation-lounge-and-pre-read-40639"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kamakshi-v-43548" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" style="width: 100%;" title alt="Kamakshi V" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/assets-11410/itam-session-with-uday-grewal-conversation-lounge-and-pre-read-40639?postid=99927#post99927"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-11-21T17:19:35.000Z">3 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/assets-11410","topicUrl":{"destination":"https:\/\/community.freshworks.com\/assets-11410\/assets-and-workspaces-a-work-in-progress-40647"},"id":"19765","publicId":"40647","title":"Assets and workspaces - a work in progress?","content":"<p>It feels like the relationship between assets and workspaces is only part implemented - with IT\u00a0still treated as the favourite child.<\/p><ul><li>Assets can only be managed by IT Workspace users, but assets can be assigned to ALL workspaces - Why does IT have control over other departments assets?<\/li>\t<li>When assets are created and assigned to a business workspace - they still appear in the picklist on IT tickets assignments\u00a0- why?<\/li>\t<li>Business Agents\u00a0can\u2019t create or even SEE assets created into their workspace - Why?<\/li>\t<li>Business Agents cannot associate an asset to a case (either on creation or edit), but there is an 'Assets' tab\u00a0when viewing the ticket (with no link to add an asset) - why?<\/li>\t<li>IT agents CAN associate assets to tickets in the Business workspace - and they then appear for the Business Agent, but with no functionality - Why?<\/li><\/ul><p>I get that assets started life as a CI management system, with lots of toys for IT Teams, but other functions in an organisation have a valid use for Assets - Facilities being the obvious example.<\/p><p><u><strong>Use Case:\u00a0<\/strong><\/u><\/p><p>I\u2019m a building\u00a0manager - I have all kinds of assets like AC units, washbasins, water softeners, toilet-roll holders, electrical distribution panels\u2026 even furniture.\u00a0 A lot of places have asset stickers on every door and cupboard.\u00a0 \u00a0\u00a0<\/p><p>I want to associate\u00a0tickets with an asset, I want my users to do the same, and I don\u2019t want my ticketing system to make me wade through all the IT department stuff like switches and PCs.\u00a0 \u00a0I definitely don\u2019t trust the IT department to manage my asset list for me. - those nerds don\u2019t know which end of a spanner is the right one\u2026<\/p><p>Freshservice is trying to turn itself from\u00a0an IT helpdesk into a general business tool, but IT still gets treated like it owns the 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/assets-11410/assets-and-workspaces-a-work-in-progress-40647"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/cverrier-54098" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6756e59c-7391-47c6-8a47-cdb357a6e11d.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/6756e59c-7391-47c6-8a47-cdb357a6e11d.png" style="width: 100%;" title alt="CVerrier" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/cverrier-54098">CVerrier</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/assets-11410" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Assets</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/assets-11410/assets-and-workspaces-a-work-in-progress-40647" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Assets and workspaces - a work in progress?</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/assets-11410/assets-and-workspaces-a-work-in-progress-40647">It feels like the relationship between assets and workspaces is only part implemented - with IT still treated as the favourite child.Assets can only be managed by IT Workspace users, but assets can be assigned to ALL workspaces - Why does IT have control over other departments assets? When assets are created and assigned to a business workspace - they still appear in the picklist on IT tickets assignments - why? Business Agents can’t create or even SEE assets created into their workspace - Why? Business Agents cannot associate an asset to a case (either on creation or edit), but there is an 'Assets' tab when viewing the ticket (with no link to add an asset) - why? IT agents CAN associate assets to tickets in the Business workspace - and they then appear for the Business Agent, but with no functionality - Why?I get that assets started life as a CI management system, with lots of toys for IT Teams, but other functions in an organisation have a valid use for Assets - Facilities being the </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" 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</label> </div> <div class="second"> <div id="register_customfield_23"><input type="checkbox" id="register_customfield_23_0" name="register[customfield][23][]" value="freshservice" /> <label for="register_customfield_23_0"> Freshservice </label><input type="checkbox" id="register_customfield_23_1" name="register[customfield][23][]" value="freshdesk" /> <label for="register_customfield_23_1"> Freshdesk </label><input type="checkbox" id="register_customfield_23_2" name="register[customfield][23][]" value="freshcaller" /> <label for="register_customfield_23_2"> Freshcaller </label><input type="checkbox" id="register_customfield_23_3" name="register[customfield][23][]" value="freshchat" /> <label for="register_customfield_23_3"> Freshchat </label><input type="checkbox" id="register_customfield_23_4" name="register[customfield][23][]" value="customer_service_suite" /> <label for="register_customfield_23_4"> Customer Service Suite </label><input type="checkbox" id="register_customfield_23_5" name="register[customfield][23][]" value="freshsales" /> <label for="register_customfield_23_5"> Freshsales </label><input type="checkbox" id="register_customfield_23_6" name="register[customfield][23][]" value="freshmarketer" /> <label for="register_customfield_23_6"> Freshmarketer </label><input type="checkbox" id="register_customfield_23_7" name="register[customfield][23][]" value="unified_crm" /> <label for="register_customfield_23_7"> Unified CRM </label></div> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its <a href="https://www.freshworks.com/privacy/">Privacy Notice</a> (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time. </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="t569YYmhA-UpJqjAMiGOvsRl0PVs3_4_ufoUmXSVFs4" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Sign in to the Community</h2> <p><div class="modal-login-header" style="">No account yet? <a class="js-open-modal" data-modal="register">Create an account.</a></div> </p> <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" disabled="" class="btn btn--cta btn--full-width disabled"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot password?</a> </div> <input type="hidden" id="login__token" name="login[_token]" value="a-MlH72HP7tEfYwN4nXBWyR60q6rAckJs09OBqSnTeU" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.</p> <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__901476458"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="RkCDr_Q2M_4Z_WC7eurtETbaStHlM6wmLyUVA_Xk1U4" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> <p>Sorry, we're still checking this file's contents to make sure it's safe to download. 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Register to participate in user interviews, usability tests, and other user research studies to help us transform our products and create delightful experiences.</p> <a style='margin-top: 56px; padding-right: 24px; padding-left: 24px' class='btn--cta' href='https://www.surveymonkey.com/r/L9MZKCB' target='_blank'>REGISTER NOW</a> </div> <div class='image-wrapper' style='flex-basis: 30%'><img style='max-width: 100%' src='https://uploads-us-west-2.insided.com/freshworks-en/attachment/e6b9a1d3-fcff-44ee-ab97-7b692d8ae3d9.png' /></div> </div> </div> <style> .category-widget { display: none; background: #EDF2FB; border: 1px solid #D5D6DA; border-radius: 4px; margin: 0 10px; } .category-10000 .category-widget, .category-10006 .category-widget, .category-10005 .category-widget { display: block; } .category-widget .title { font-size: 32px; line-height: 40px; max-width: 560px; font-family: 'Sailec-Medium'; } .custom-html-widget-with-image { display: flex; flex-direction: row; align-items: center; 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function set_body_height() { // set body height = window height $('body').height($(window).height()); } $(document).ready(function() { $(window).bind('resize', set_body_height); set_body_height(); }); var categoryCardsWidget = document.querySelector('.qa-div-main.widget-wrapper'); if (categoryCardsWidget) { var parentWidget = categoryCardsWidget.parentNode var newWidget = document.createElement("div") //newWidget.innerHTML = template //parentWidget.insertBefore(newWidget, categoryCardsWidget) } </script> <style> .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { background: #f7f7f7; border: 1px solid #D5D6DA; border-radius: 4px; padding: 20px 24px 24px; } .custom-link-sidebar-widget p { margin-top: 4px; } .custom-link-sidebar-widget .btn--cta { width: 100%; margin-top: 16px; line-height: 40px; } @media (max-width: 1024px) { .custom-link-sidebar-widget { margin-right: 16px; margin-left: 16px; margin-top: 0 !important; } } @media (max-width: 767px) { .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { padding: 20px 16px 16px; } } </style> <script> /* Sidebar widgets for product updates and ideas */ var urlMap = { 11246: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk' }, 11247: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshservice', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice' }, 11250: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshsales', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshsales' }, 11252: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging' }, 11253: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center' }, 10012: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshping', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshping' }, 11249: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshmarketer', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshmarketer' }, 11248: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshteam', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshteam' }, 11254: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success' } } if (window.inSidedData.page.name === 'Category' && window.inSidedData.content.category.id && urlMap[window.inSidedData.content.category.id]) { var ideaUrl = urlMap[window.inSidedData.content.category.id].ideaUrl var productUpdateUrl = urlMap[window.inSidedData.content.category.id].productUpdateUrl var parentNode = document.querySelector('.module.Sidebarmodule') var firstChild = parentNode.firstChild var ideaTemplate = `<div style='margin-top: 40px' class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Ideas</h5> <p>Browse and vote on the latest ideas related to this product!</p> <a class='btn--cta' href=${ideaUrl}>HELP US BUILD</a> </div>` var productUpdateTemplate = `<div class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Updates</h5> <p>Review the latest updates and release notes about this product!</p> <a class='btn--cta' href=${productUpdateUrl}>EXPLORE PRODUCT UPDATES</a> </div>` var newProductUpdateWidget = document.createElement("div") newProductUpdateWidget.className = 'box widget widget--html qa-widget-html' newProductUpdateWidget.innerHTML = productUpdateTemplate parentNode.insertBefore(newProductUpdateWidget, firstChild) firstChild = parentNode.firstChild var newIdeaWidget = document.createElement("div") newIdeaWidget.className = 'box widget widget--html qa-widget-html' newIdeaWidget.innerHTML = ideaTemplate parentNode.insertBefore(newIdeaWidget, firstChild) } </script> <style> #modal_login > h4 { padding-top: 10px; } .modal-login-header { font-family: "National-Book", Arial, "Helvetica Neue"; font-weight: 500; font-size: 16px; background-color: #F2F8FF; padding: 8px 16px 8px 16px; } .forgot-password-trigger { float: right; } .btn--linkedin, .qa-sso-google > div { text-transform: uppercase !important; font-family: var(--config--main-button-base-font-family); font-size: 14px !important; } .register-terms-checkbox { padding-top: 12px; } /* Normal view */ @media only screen and (min-width: 768px) { .qa-login-modal > .btn--linkedin, #modal_login > .btn--linkedin, .box__content > .btn--linkedin { float: left !important; } .btn--sso { width: 49% !important; margin-right: 5px !important; } .mfp-content { /*width: 640px !important; */ padding-top: 56px !important; padding-left: 56px !important; padding-right: 56px !important; padding-bottom: 40px !important; } /* qa-login-modal */ #modal_login > h2, #modal_register > h2 { margin-bottom: 24px !important; } .seperator--text { margin-top: 24px !important; } .first.choices--stacked > #login_remember{ display:none; } #modal_login > h4 { font-size: 14px; padding-top: 20px !important; } .js-ajax-form--login > .form__row > .first, .js-ajax-form--registration > .form__row > .first{ padding:0px !important; margin-bottom: 4px; } .js-ajax-form--login > .form__row > .second, .js-ajax-form--registration > .form__row > .second{ padding-bottom:5px !important; } .js-ajax-form--login > .box--blend { display: none !important; } .js-ajax-form--login > #login_submit{ margin-bottom: 24px; } } /* Mobile view */ @media only screen and (max-width: 520px) { .modal-login-header{ /* text-align: center; */ } .mfp-container.mfp-s-ready.mfp-inline-holder { padding: 0px !important; } .mfp-container > .mfp-content { margin-bottom: 100px; border-radius: unset !important; padding-left: 16px !important; padding-right: 16px !important; padding-top: 24px !important; padding-bottom: 24px !important; } .qa-register-modal > h2, .qa-login-modal > h2 { font-size: 21px; font-weight: 800; } } </style> <script> /* * Modal changes */ // Remove native SAML button and add inject at the bottom instead $('a.qa-sso-saml_v2').remove(); $('form.js-ajax-form--login').after('<a href="/ssoproxy/login?ssoType=saml"><button type="submit" class="btn--full-width" style="cursor: pointer; text-transform: uppercase; border:none; background-color: transparent; color: #3973e6ff;">Login for Freshworks Employees</button></a>'); // Remove remember me checkbox $('label[for="login_remember"]').remove(); // Phrase overrides $('.qa-login-modal > .seperator--text').html('<span>or use your username</span>'); $('.qa-register-modal > #modal_login > h4').html('Social Sign Up'); $('.qa-register-modal > #modal_login > .btn--linkedin').text('Sign up with Linkedin'); $('.qa-register-modal > #modal_login > div:nth-child(3) > a > div:nth-child(2)').text('Sign up with Google'); $('#register_submit').text('SIGN UP'); // Add new unique identifiers for CSS purposes $('a[data-modal="forgot"]').addClass('forgot-password-trigger'); $('#modal_login > form > div:nth-child(3) > div.first > label').addClass('forgot-password-label'); $('label[for="register_terms"]').addClass('register-terms-checkbox'); // Move the forgotten password link var forgot = $('a[data-modal="forgot"]'); $('.forgot-password-label').before(forgot); // Set custom placeholders $('#register_user_username').attr('placeholder', 'This is the name people will know you by in the community'); $('#register_user_email').attr('placeholder', 'Add in your work email address'); $('#register_user_password').attr('placeholder', 'Create password'); </script> <script> /* Promotional Widgets for pages*/ if (inSidedData.content.category.id == 11246 || inSidedData.content.category.id == 11239) { //checks category ids to show/not show // Make the widget visible $('#happy-hour-colin').removeClass().removeAttr('style'); //include style="display:none;" on HTML widget to initiate dyanmic content } else if (inSidedData.content.category.id == 11240 || inSidedData.content.category.id == 11197 || inSidedData.content.category.id == 11248 || inSidedData.content.category.id == 11247) { //EE page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } else if (inSidedData.content.category.id == 11241 || inSidedData.content.category.id == 11260 || inSidedData.content.category.id == 11250) { //CRM page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } </script>  <script> // Remove default footer //$('.Template-footer').remove(); </script> <style> .logo-insided { display:none !important; } </style> <style> .login-prompt-wrapper { background: rgba(38, 38, 39, 0.8); height: 100%; left: 0; position: fixed; text-align: center; top: 0; width: 100%; z-index: 9999; } .login-prompt-wrapper .login-prompt-content { background: #ebeff2; height: 69%; left: 50%; /*padding: 72px 32px;*/ position: absolute; top: 50%; transform: translate(-50%, -50%); width: 328px; overflow-y: auto; max-height: 669px; } @media (min-width: 768px) { .login-prompt-wrapper .login-prompt-content { padding: 50px 72px 40px 72px; width: 610px; } } @media (max-width: 768px) { .login-prompt-image-footer { /*display: none;*/ } } .login-prompt-wrapper .login-prompt-image { height: auto; margin-top: 15%; width: 80%; } .login-prompt-wrapper .login-prompt-image-footer { /*height: 55.4px; margin-bottom: 40px; margin-left: -72px !important; margin-bottom: -86px !important;*/ width: 100%; position: absolute; left: 0; bottom: 0; } .login-prompt-image-footer{ padding-top: 1%; } .login-prompt-wrapper .login-prompt-title { color: #262627; font-size: 24px; font-weight: normal; line-height: 32px; margin-bottom: 40px; } .login-prompt-wrapper .cta-access-account { margin-bottom: 32px; width: 90%; padding: 20px; font-size: 22px; text-transform: none; border-radius: 8px; } .login-prompt-wrapper .login-prompt-close-button { background: transparent; border: none; cursor: pointer; position: absolute; right: 14px; top: 14px; } .login-prompt-wrapper .login-prompt-signup { font-size: 21px; font-weight: normal; line-height: 24px; letter-spacing: -1px; } .login-prompt-signup .btn_login { font-size: 21px; } #login-prompt-content:focus-visible { outline: transparent; } .login-prompt-image, .login-prompt-title, .login-prompt-signup, .freshworks-signup { position: relative; z-index: 1; } #btn-close-login { z-index: 1; } </style> <script> const sessionStorage = window.sessionStorage; const CLOSED_ONCE_KEY = "community-closed-login"; let firstFocusableElement, lastFocusableElement; const closeSVG = ` <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L13 13" stroke="#898989" stroke-width="2"/> <path d="M13 1L1 13" stroke="#898989" stroke-width="2"/> </svg> `; function setCookie(cname, cvalue, exdays) { const d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = "expires=" + d.toUTCString(); document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/"; } function getCookie(cname) { let name = cname + "="; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(";"); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function createPromptLogin() { const loginPrompt = document.createElement("div"); loginPrompt.className = "login-prompt-wrapper"; loginPrompt.setAttribute("role", "dialog"); const loginPromptContent = document.createElement("div"); loginPromptContent.className = "login-prompt-content"; loginPromptContent.setAttribute("id", "login-prompt-content"); loginPromptContent.setAttribute("tabindex", "0"); const image = document.createElement("img"); image.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/7572f011-06cb-4d87-bb2c-ffa83c8462b4.png"; image.className = "login-prompt-image"; const image2 = document.createElement("img"); image2.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/98560360-593b-4b45-ad54-f2c5dc1ff970.png"; image2.className = "login-prompt-image-footer"; const title = document.createElement("p"); title.className = "login-prompt-title"; title.innerHTML = '<br><br><p style="font-size: 29px; letter-spacing:-1px; width:95%; margin-left:15px; margin: auto;">Penny for your thoughts? <br>The Community would love to hear from you.</p>'; const cta = document.createElement("a"); cta.className = "btn btn--cta cta-access-account freshworks-signup"; cta.href = "#"; cta.innerHTML = "SIGN UP FOR FREE"; cta.setAttribute("tabindex", "0"); const closeBtn = document.createElement("button"); closeBtn.className = "login-prompt-close-button"; closeBtn.innerHTML = closeSVG; closeBtn.setAttribute("id", "btn-close-login"); closeBtn.setAttribute("tabindex", "0"); closeBtn.addEventListener("click", function () { window.removeEventListener("keydown", checkTab); sessionStorage.setItem(CLOSED_ONCE_KEY, true); loginPrompt.parentNode.removeChild(loginPrompt); }); const signUp = document.createElement("div"); signUp.className = "login-prompt-signup"; signUp.innerHTML = `Already have an account? <a href="/member/login" class="btn_login js-open-modal freshworks-login" data-modal="login"><u>Log in.</u></a>`; loginPromptContent.appendChild(image); loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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I also love watching movies and I have a sweet spot for baking.", profile_link: "https://community.freshworks.com/members/niran-47022" }, { name: "Preethi Sri", username: "@Preethi Cx expert", title: "<b> Let's Chat </b> - <em> Apps and Marketplace Integrations, Portal/Knowledge Base, Ticket & Workflow Management", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/fdd3fdd9-6090-44d3-a5a6-9a99b84f4e69.png", bio: "I'm Niranjan and I've been providing solutioning and delivering customer delight to diverse businesses across APMEA and Europe for more than 2 years.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I'm an avid gamer who enjoys the world of PC and console games. 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