What We Do - Scottish Water

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href="/About-Us"> About Us </a> </h4> <ul> <li> <a href="/About-Us/Diversity-and-Inclusion" target=""> Diversity & Inclusion </a> <p>How we embrace diversity and encourage inclusion at Scottish Water</p> </li> <li> <a href="/About-Us/Energy-and-Sustainability" target=""> Energy and Sustainability </a> <p>Our approach to energy management, development and sustainability</p> </li> <li> <a href="/About-Us/Scottish-Water-Horizons" target=""> Scottish Water Horizons </a> <p>Visit the pages of Scottish Water Horizons</p> </li> <li> <a href="/About-Us/What-We-Do" target=""> What We Do </a> <p>Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland</p> </li> <li> <a href="/About-Us/Who-We-Are" target=""> Who We Are </a> <p>Meet the team at Scottish Water and discover more about our Investment Programme</p> </li> <li> <a href="/About-Us/Procurement-and-Supply-Chain" target=""> Procurement & Supply Chain </a> <p>Find out about our 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</div> </div> <div class="contentPageWrap"> <div class="contentSidebar js_contentSidebar sidebarAtMobile js_sidebarAtMobile"> <div class="fixedSidebar"> <div class="sidebarWrap"> <h3> About Us </h3> <nav> <ul> <li class=""> <a href="/About-Us/Who-We-Are" target=""> Who We Are </a> </li> <li class="active open"> <a href="/About-Us/What-We-Do" target=""> What We Do </a> <ul> <li class=""> <a href="/About-Us/What-We-Do/The-Water-Industry-in-Scotland" target=""> The Water Industry in Scotland </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Governance" target=""> Governance </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Delivering-Ministerial-Objectives" target=""> Delivering Ministerial Objectives </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Our-Partnerships" target=""> Our Partnerships </a> </li> <li class=""> <a href="/About-Us/What-We-Do/WaterAid" target=""> WaterAid </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal" target=""> Legal </a> </li> <li class=""> <a href="/About-Us/What-We-Do/COP26" target=""> COP26 </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Data-Privacy" target=""> Data Privacy </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Independent-Customer-Group" target=""> Independent Customer Group </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Modern-Slavery-Policy" target=""> Modern Slavery Policy </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Net-Zero-Emissions-Routemap" target=""> Net Zero Emissions Routemap </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Our-Future-Together" target=""> Our Future Together </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Strategic-Research-and-Innovation" target=""> Strategic Research and Innovation </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Urban-Waters-Routemap" target=""> Improving Urban Waters Routemap </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Water-Sector-Vision" target=""> Water Sector Vision </a> </li> </ul> </li> <li class=""> <a href="/About-Us/News-and-Views" target=""> News & Views </a> </li> <li class=""> <a href="/About-Us/Careers" target=""> Careers </a> </li> <li class=""> <a href="/About-Us/Diversity-and-Inclusion" target=""> Diversity & Inclusion </a> </li> <li class=""> <a href="/About-Us/Energy-and-Sustainability" target=""> Energy & Sustainability </a> </li> <li class=""> <a href="/About-Us/Procurement-and-Supply-Chain" target=""> Procurement & Supply Chain </a> </li> <li class=""> <a href="/About-Us/Scottish-Water-Horizons" target=""> Scottish Water Horizons </a> </li> </ul> </nav> </div> </div> </div> <div class="contentWrap"> <div class="fullWidthCTAWrap small nonTransparentImage"> <div class="ctaContent"> <h3>Our Future Together</h3> <p><span>Over the next 25 years we will transform how we do things so that we can support a flourishing Scotland and planet. </span></p> <a class="button " href="/About-Us/What-We-Do/Our-Future-Together">View our Strategic Plan here <i class="" aria-hidden="true"></i> </a> </div>  <div class="imageWrap"> <img src="/-/media/ScottishWater/Images/Strategic-Plan-2020/280120SustainabilitydocReadymagGirlsLoch315x177.png?bc=Black&as=0&h=177&iar=0&w=315&hash=F66946D0AD3EC0E26656ABD0E43730B4" alt="Girls loch" DisableWebEdit="False" /> </div>  </div>  <div class="pageCols borderBottom"> <div class="colGroup"> <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/The-Water-Industry-in-Scotland"> <h3>The Water Industry in Scotland</h3> <div class="pageColContentInnerWrap"> <p>How the water industry runs in Scotland <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Water-Sector-Vision"> <h3>Water Sector Vision</h3> <div class="pageColContentInnerWrap"> <p>We are committed to working in partnership towards a shared Vision for the water sector which is a vital part of a flourishing Scotland. <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Governance"> <h3>Governance</h3> <div class="pageColContentInnerWrap"> <p>Our board, its role and responsibilities <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Delivering-Ministerial-Objectives"> <h3>Delivering Ministerial Objectives</h3> <div class="pageColContentInnerWrap"> <p>Scottish Ministers set objectives for Scottish Water. These are our objectives for the next regulatory period <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Our-Partnerships"> <h3>Our Partnerships</h3> <div class="pageColContentInnerWrap"> <p>Find out about the important work we are doing with our partners <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Independent-Customer-Group"> <h3>Independent Customer Group</h3> <div class="pageColContentInnerWrap"> <p>Find out how our Independent Customer Group is supporting our transformation journey <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/WaterAid"> <h3>WaterAid</h3> <div class="pageColContentInnerWrap"> <p>We’re proud to work with our chosen charity Wateraid, helping some of the world’s poorest communities <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Legal"> <h3>Legal</h3> <div class="pageColContentInnerWrap"> <p>Links to our legal policies <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Data-Privacy"> <h3>Data Privacy</h3> <div class="pageColContentInnerWrap"> <p><span style="background-color: #ffffff; color: #000000;">Learn more about our commitment to protecting any data we hold or process</span> <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Net-Zero-Emissions-Routemap"> <h3>Net Zero Emissions Routemap</h3> <div class="pageColContentInnerWrap"> <p>Transforming Scotland's water services to deliver net zero emissions by 2040 and beyond <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Urban-Waters-Routemap"> <h3>Improving Urban Waters Routemap</h3> <div class="pageColContentInnerWrap"> <p>We've committed to a routemap of improving our urban waters. <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/COP26"> <h3>COP26</h3> <div class="pageColContentInnerWrap"> <p>We were proud to participate in COP26 in Glasgow during November 2021 <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Strategic-Research-and-Innovation"> <h3>Strategic Research and Innovation</h3> <div class="pageColContentInnerWrap"> <p>Understand our innovation challenges, view our current projects and find out how to submit a proposal <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  <div class="pageCol js_pageCol desktopCol_4 tabletCol_6 tabletSmallCol_6 mobileCol_12"> <div class="innerWrap"> <div class="pageColContent"> <a href="/About-Us/What-We-Do/Modern-Slavery-Policy"> <h3>Modern Slavery Policy</h3> <div class="pageColContentInnerWrap"> <p>Scottish Water's Modern Slavery Statement <i class="fa fa-angle-right" aria-hidden="true"></i></p> </div>  </a> </div>  </div>  </div>  </div>  </div>  </div> </div>  </div> </div> <div class="footerWrap js_footerWrap"> <div class="footer" role="contentinfo"> <div class="footerMenuWrap"> <nav> <ul> <li> <a href="/Your-Home" target=""> Your Home </a> </li> <li> <a href="/In-Your-Area" target=""> In Your Area </a> </li> <li> <a href="/Business-and-Developers" target=""> Business & Developers </a> </li> <li> <a href="/About-Us" target=""> About Us </a> </li> <li> <a href="/Help-and-Resources" target=""> 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