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<!DOCTYPE html> <html lang="en" class=""> <head> <title>SITA | Privacy at SITA</title> <meta name="title" content="Privacy at SITA" /> <meta property="og:title" content="Privacy at SITA" /> <meta property="og:url" content="https://www.sita.aero/legal/privacy-at-sita/" /> <meta name="description" content="We, SITA and its affiliates ("SITA"), are committed to protecting the privacy of individuals with whom we deal. SITA's Privacy statements outlines the types of personal Information processed in connection with the provision of our services (“Services”) to the travel industry, and via our websites (which include e.g. www.sita.aero, and my.sita.aero) (“Websites”), how this information is used and safeguarded as well as how individuals, including users of our websites, may exercise their rights with respect to their personal information. 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class="container"> <div class="row"> <div class="col-md-9"> <div class="generalIntro "> <p>We, SITA and its affiliates ("SITA"), are committed to protecting the privacy of individuals with whom we deal. SITA's <a title="Privacy statements" href="/legal/privacy-at-sita/privacy-statements/">Privacy statements</a> outlines the types of personal Information processed in connection with the provision of our services (“Services”) to the travel industry, and via our websites (which include e.g. <a title="www.sita.aero" href="/" target="_blank" rel="noopener">www.sita.aero</a>, and <a title="My.SITA.aero" href="https://my.sita.aero/" target="_blank" rel="noopener">my.sita.aero</a>) (“Websites”), how this information is used and safeguarded as well as how individuals, including users of our websites, may exercise their rights with respect to their personal information.</p> <p><a title="Privacy Resource Center" href="/legal/sita-privacy-resource-center/" target="_blank" rel="noopener"><span class="btn">Privacy Resource Center</span></a></p> </div> </div> </div> </div> </section> <section class="links-list"> <div class="container"> <div class="row"> <div class="col-md-9"> <ul> <li><a href="/legal/privacy-at-sita/privacy-statements/" title="Privacy statement" class="link">Privacy statement</a></li> <li><a href="/legal/privacy-at-sita/privacy-notices/" title="Privacy notices" class="link">Privacy notices</a></li> <li><a href="/legal/privacy-at-sita/data-subject-rights/" title="Data subject rights" class="link">Data subject rights</a></li> </ul> </div> </div> </div> </section> </main> <footer> <div class="container newsLetterContainer"> <div class="newsLetter"> <span class="join"> <p>Join our newsletter to stay up to date on the latest news.</p> </span> <a href="/pressroom/subscribe/" title="Subscribe" class="btn" target="_blank">Subscribe</a> </div> </div> <div class="container"> <div class="row"> <div class="language col-md-3"> <span class="icon"><img src="/static/images/icons/language.svg" alt="Language"></span> <span>English</span> </div> <div class="siteMap col-md-9"> <div class="row"> <div class="col-md-3"> <h5>What we do</h5> <ul> <li> <a href="/solutions/">Our solutions</a> </li> <li> <a href="/solutions/innovations/">Innovation at SITA</a> </li> <li> <a href="/solutions/sita-at-airports/" title="SITA AT AIRPORTS">SITA AT AIRPORTS</a> </li> <li> <a href="/solutions/sita-at-borders/" title="SITA AT BORDERS">SITA AT BORDERS</a> </li> <li> <a href="/solutions/sita-for-aircraft/" title="SITA FOR AIRCRAFT">SITA FOR AIRCRAFT</a> </li> <li> <a href="/solutions/sita-communications-and-data-exchange/" title="Communications & Data Exchange">Communications & Data Exchange</a> </li> <li> <a href="/solutions/apis-for-developers/" title="APIs for developers">APIs for developers</a> </li> </ul> </div> <div class="col-md-3"> <h5>Media</h5> <ul> <li> <a href="/about-us/contact-us/general-inquiries/media-inquiries/" title="Media inquiries">Media inquiries</a> </li> <li> <a href="/pressroom/#press-releases" title="Press releases" target="_top">Press releases</a> </li> <li> <a href="/pressroom/#blogs" title="Blogs">Blogs</a> </li> <li> <a href="/stories/">Stories</a> </li> <li> <a href="/resources/" title="Resources">Resources</a> </li> <li> <a href="/pressroom/events/" title="Events">Events</a> </li> </ul> </div> <div class="col-md-3"> <h5>Who we are</h5> <ul> <li> <a href="/about-us/" title="About SITA">About SITA</a> </li> <li> <a href="/sustainability/" title="Responsible business">Responsible business</a> </li> <li> <a href="/about-us/meet-the-team/" title="Leadership">Leadership</a> </li> <li> <a href="/about-us/sita-membership/" title="Membership">Membership</a> </li> <li> <a href="/about-us/subsidiaries/" title="Subsidiaries">Subsidiaries</a> </li> <li> <a href="https://careers.sita.aero/" title="Careers">Careers</a> </li> </ul> </div> <div class="col-md-3"> <h5>Connect</h5> <ul> <li> <a href="/about-us/contact-us/" title="Contact us">Contact us</a> </li> <li> <a href="/about-us/contact-us/#our-offices" title="Our offices worldwide">Our offices worldwide</a> </li> <li> <a href="/mysita/" title="Customer portal" target="_blank">Customer portal</a> </li> </ul> </div> <div class="col-md-3"> <h5>Legal/Privacy</h5> <ul> <li> <a href="/legal/copyrights-trademarks/">Copyrights and trademarks</a> </li> <li> <a href="/legal/liability-disclaimer/">Liability disclaimer</a> </li> <li> <a href="/legal/privacy-at-sita/">Privacy at SITA</a> </li> </ul> </div> <div class="col-md-3"> <h5>Ethics</h5> <ul> <li> <a href="/sustainability/ethics-at-sita/">Ethics at SITA</a> </li> </ul> </div> <div class="col-md-3"> <h5>Suppliers</h5> <ul> <li> <a href="/legal/sita-suppliers/" title="Supplying SITA">Supplying SITA</a> </li> <li> <a href="/legal/sita-suppliers/purchasing-policies/" title="Purchasing ">Purchasing</a> </li> </ul> </div> </div> </div> <div class="copyRightsSocial col-md-3"> <div class="socialMedia"> <a href="https://www.instagram.com/sita.aero" title="Instagram" target="_blank"><img src="/static/images/icons/Instagram.svg" alt="Instagram"></a> <a href="http://www.linkedin.com/companies/sita" 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