Submit a Support Ticket

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class="dropdown-item" href="/pt_BR/education/program">Programa de educação</a></li> <li><a class="dropdown-item" href="/pt_BR/education/scale-up-business-game">Scale Up! Jogo de Negócios</a></li> <li><a class="dropdown-item" href="/pt_BR/education/visit-odoo">Visite a Odoo</a></li> </ul> </div> <div class="col-md-3 o_software_com"> <div class="o_nav_com_family">Obtenha o Software</div> <ul> <li><a class="dropdown-item" href="/pt_BR/page/download">Baixar</a></li> <li><a class="dropdown-item" href="/pt_BR/page/editions">Comparar edições</a></li> <li><a class="dropdown-item" href="/pt_BR/page/release-notes">Releases</a></li> </ul> </div> <div class="col-md-3 o_collab_com"> <div class="o_nav_com_family">Colaborar</div> <ul> <li><a class="dropdown-item" href="https://github.com/odoo">Github</a></li> <li><a class="dropdown-item" href="/pt_BR/forum/help-1">Fórum</a></li> <li><a class="dropdown-item" href="/pt_BR/events">Eventos</a></li> <li><a class="dropdown-item" href="https://github.com/odoo/odoo/wiki/Translations">Traduções</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/pt_BR/become-a-partner">Torne-se um parceiro</a></li> <li><a class="dropdown-item" href="/pt_BR/accounting-firms/register">Cadastre seu escritório contábil</a></li> </ul> </div> <div class="col-md-3 o_services_com"> <div class="o_nav_com_family">Obtenha os serviços</div> <ul> <li><a class="dropdown-item" href="/pt_BR/partners">Encontre um parceiro</a></li> <li><a class="dropdown-item" href="/pt_BR/accounting-firms">Encontre um Contador</a></li> </ul> <ul class="pt-lg-3"> <li><div class="o_schedule_demo "> <a target="_blank" href="/pt_BR/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item text-start"> Agende uma demonstração </a> </div> </li> <li><a class="dropdown-item" href="/pt_BR/blog/customer-reviews-6">Referências de Clientes</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/pt_BR/pricing-packs">Serviços de Implementação</a></li> <li><a class="dropdown-item" href="/pt_BR/page/developers-on-demand">Serviços de desenvolvimento</a></li> <li><a class="dropdown-item" href="/pt_BR/help">Suporte</a></li> <li><a class="dropdown-item" href="//upgrade.odoo.com">Upgrades</a></li> </ul> </div> </div> </div> <span class="o_header_social"> <div class="social_icons"> <a target="_blank" href="https://github.com/odoo/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-github" focusable="false"></i><span class="visually-hidden sr-only">Github</span></a> <a target="_blank" href="https://www.youtube.com/channel/UCkQPikELWZFLgQNHd73jkdg" class="d-inline dropdown-item"><i class="fa fa-fw fa-youtube-play" focusable="false"></i><span class="visually-hidden sr-only">YouTube</span></a> <a target="_blank" href="https://twitter.com/Odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-twitter" focusable="false"></i><span class="visually-hidden sr-only">Twitter</span></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-linkedin" focusable="false"></i><span class="visually-hidden sr-only">Linkedin</span></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="d-inline dropdown-item"><i class="fa fa-fw fa-instagram" focusable="false"></i><span class="visually-hidden sr-only">Instagram</span></a> <a target="_blank" href="https://www.facebook.com/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-facebook" focusable="false"></i><span class="visually-hidden sr-only">Facebook</span></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="d-inline dropdown-item"> <svg xmlns="http://www.w3.org/2000/svg" style="width: 15px; margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> WhatsApp </a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/pt_BR/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i> Faça uma demonstração </a> </div> </div> </span> </div> </li> <li><a href="/pt_BR/pricing">Preços</a></li> <li><a href="/pt_BR/contactus">Contato</a></li> </ul> </div> </header> <main> <div id="wrap"> <section class="o_bg_cover o_support_banner" style="background-image:url(https://odoocdn.com/openerp_enterprise/static/src/img/support/support_banner.jpg); background-position: 65% center"> <div class="container text-center-xs"> <h1 class="mt-6 mb-4 text-white display-2">Obtenha ajuda</h1> </div> </section> <section> <div class="container o_support_form"> <form class="mt-3 mb-6 form-horizontal" method="post" enctype="multipart/form-data" action="/pt_BR/help/submit"> <div class="row justify-content-between"> <div class="col-12 col-lg-4 order-lg-2 d-flex flex-column"> <div class="card bg-light o_login_panel mb-3"> <div class="card-header"> <h5 class="mb-0 mt-0">Serviço de suporte</h5> </div> <div class="card-body text-center"> <a class="btn btn-primary w-100" href="/web/login?redirect=/help">Login</a> <p class="text-muted">Para detectar suas informações</p> </div> </div> <div class="card bg-light mb-2"> <a id="emergency-chat" href="#" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/helpdesk/static/src/img/tickets.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Uma emergência? </h5> <p class="m-0 text-600"> Chat with us or use emergency lines </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/pt_BR/my/account" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/portal/static/src/img/portal-addresses.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Acesse sua conta do Odoo </h5> <p class="m-0 text-600"> Gerencie seus documentos e informações pessoais </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/pt_BR/appointment" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/appointment/static/src/img/calendar.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Ainda não sou cliente </h5> <p class="m-0 text-600"> Agende uma demonstração com um consultor empresarial </p> </div> </a> </div> <div class="card bg-light mb-2"> <div class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/knowledge/static/src/img/Books.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Links úteis </h5> <p class="m-0 text-600"> <a href="/pt_BR/page/docs">Documentação do Odoo</a> <br/> <a href="/pt_BR/slides/all/tag/odoo-tutorials-9">Tutoriais do Odoo</a> </p> </div> </div> </div> <table id="emergency-lines" class="small table table-condensed table-striped mt-3"> <thead> <tr style="background:0"> <th colspan="2" class="px-0" style="border:0" data-bs-toggle="collapse" data-bs-target="#o_emergency_table"> <div class="o_infobox_title py-2 ps-3 fw-bold bg-200"> <i class="fa fa-phone mr8 text-info"></i>Telefones de emergência </div> </th> </tr> </thead> <tbody class="collapse" id="o_emergency_table"> <tr><th>América</th> <td class="text-end" dir="ltr">+1 (650) 870 2051</td></tr> <tr><th>América Latina</th> <td class="text-end" dir="ltr">+1 (650) 260 6552</td></tr> <tr><th>Europa</th> <td class="text-end" dir="ltr">+32 2 616 8002</td></tr> <tr><th>África</th> <td class="text-end" dir="ltr">+254 207 640 404</td></tr> <tr><th>Oriente Médio</th> <td class="text-end" dir="ltr">+971 4 498 7800</td></tr> <tr><th>Ásia</th> <td class="text-end" dir="ltr">+91 79 40 500 100</td></tr> </tbody> </table> </div> <div class="col-12 col-lg-8 order-md-1 oe_support_form_body"> <input type="hidden" name="csrf_token" value="20791b376dcef13f6658b57ac45096cd0e057be5o1763991025"/> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Seu nome </label> <div class="col-sm-8"> <input type="text" name="name" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Seu e-mail </label> <div class="col-sm-8"> <input type="email" name="email" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Seu telefone<em class="fw-light">(opcional)</em></label> <div class="col-sm-8"> <input type="tel" name="phone" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">CC para <em class="fw-light">(opcional)</em></label> <div class="col-sm-8"> <input type="text" name="followers" placeholder="ex.: follower1@domain.com, ..." class="form-control "/> <small class="form-text text-muted">Por favor, note que os seguidores irão receber todas as mensagens que serão compartilhadas</small> </div> </div> </fieldset> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Me identifique por</label> <div class="col-sm-8"> <div class="form-check"> <input class="o_enterprise input-control form-check-input" type="radio" name="edition" value="enterprise" checked="True"/> <label class="radio form-check-label">Código de assinatura</label> </div> <div class="form-check"> <input class="o_online input-control form-check-input" type="radio" id="edition_online" name="edition" value="online"/> <label for="edition_online" class="radio mb-0 form-check-label">URL da base de dados</label> </div> </div> </div> <div class="col-12 row group d-none o_show_online o_hide_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8 o_instance_fields d-flex flex-column"> <input type="text" name="extra_dbname" placeholder="mydatabase.odoo.com ou mydomain.com" class="o_dbname_other form-control order-2"/> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8"> <div class="o_contract_number_other mt-1"> <input class="o_contract_number_other_input form-control" type="text" name="contract_number_other" placeholder="M1234567891011 ou SO2023/123456"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Faça login se você não souber o seu código de inscrição </small> </div> </div> </div> </fieldset> <fieldset class="mt-4"> <div class="col-12 py-2 row group d-none o_show_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label pt-0">Tipo de chamado </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_administration" name="stage" value="administration" required="required" data-placeholder="e.g: I can't pay my subscription"/> <label for="stage_administration" class="form-check-label mb-0">Uma pergunta relacionada à minha assinatura ou faturamento</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_config" name="stage" value="config" required="required" data-placeholder="e.g: How to configure a payment term"/> <label for="stage_config" class="form-check-label mb-0">Dúvida sobre uso ou configuração do Odoo</label> </div> <div class="form-check radio"> <input type="radio" id="stage_behavior" name="stage" value="new" required="required" class="form-check-input" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_behavior" class="form-check-label mb-0">Um comportamento inesperado</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_upgrade" name="stage" value="post_upgrade" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_upgrade" class="form-check-label mb-0">Um problema relacionado a meu upgrade (produção)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_migration" name="stage" value="migration" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_migration" class="form-check-label mb-0">Um problema relacionado a um upgrade futuro (estou testando um upgrade)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_bank" name="stage" value="bank_sync" required="required" data-placeholder="e.g: I can't connect my bank account"/> <label for="stage_bank" class="form-check-label mb-0">Um problema de sincronização bancária</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_access" name="stage" value="blocked" required="required" data-placeholder="e.g: I can't access my database"/> <label for="stage_access" class="form-check-label mb-0">Não consigo acessar minha base de dados</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_other" name="stage" value="new" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_other" class="form-check-label mb-0">Outro</label> </div> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_hide_enterprise o_show_partner_pack "> <label class="col-sm-4 col-form-label form-label">Tipo de chamado </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_functional" required="required"/> <label class="form-check-label">Pergunta funcional</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_tech_advice" required="required"/> <label class="form-check-label">Conselhos sobre desenvolvimento</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_upgrade" required="required"/> <label class="form-check-label">Upgrade: mudança de versão</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_migration" required="required"/> <label class="form-check-label">Migração: mudança de plataforma</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_perf" required="required"/> <label class="form-check-label">Problema de desempenho</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_other" required="required"/> <label class="form-check-label"> Outro <a type="button" class="btn btn-link" data-toggle="tooltip" data-html="true" title="Lembre-se de que a implantação ou a manutenção física no local não são suportadas por nossas equipes. Siga a documentação técnica para obter mais informações. Se você tiver interesse em desenvolvedores sob demanda, siga este link: https://www.odoo.com/page/developers-on-demand."> <i class="fa fa-info-circle text-info"></i> </a> </label> </div> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Assunto </label> <div class="col-sm-8"> <input type="text" name="summary" placeholder="" required="required" maxlength="60" class="form-control "/> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Descrição detalhada </label> <div class="col-sm-8"> <div class="d-none o_show_administration o_hide_config o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_administration" rows="10" class="form-control mb-2 "> Descreva seu problema: - Se ocorreu um erro nos fluxos do odoo.com, forneça uma captura de tela ou um vídeo - Se sua empresa ou o administrador mudar, forneça documentos oficiais e todas as alterações (novo nome, ID fiscal, número da conta, domínio de e-mail…). </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Você pode gerenciar seus documentos e informações pessoais em <a href="/pt_BR/my/account">sua conta</a> </small> </div> <div class="d-none o_show_config o_hide_administration o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_config" rows="10"> Qual é o fluxo atualmente? Qual é o fluxo esperado? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> You can find more information in our <a href="/pt_BR/documentation">documentação</a> ou por nossa <a href="/pt_BR/slides">e-Learning</a> plataforma </small> </div> <div class="d-none o_show_new o_hide_config o_hide_administration o_hide_blocked o_show_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description" rows="10"> Quais são as etapas para reproduzir seus erros? Qual é o comportamento observado atualmente? Sem o problema, qual seria o comportamento/resultado? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Forneça o máximo de informações possíveis (capturas de tela, vídeos, traceback…) <br/> <i class="fa fa-question-circle text-info"></i> Você pode obter mais informações em nosso <a href="/pt_BR/documentation">documentação</a> ou por nossa <a href="/pt_BR/slides">e-Learning</a> plataforma </small> </div> <div class="d-none o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_show_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_bank_sync" rows="10"> Compartilhe o código de erro, se houver Compartilhe o client_id da sua conexão </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Find more information in our <a href="/pt_BR/documentation/latest/applications/finance/accounting/bank/bank_synchronization.html">documentação</a> </small> </div> <div class="d-none o_show_migration o_hide_config o_hide_new o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_partner_pack"> <textarea name="description_migration" rows="10" class="form-control mb-2 "> Did you encounter the issue in the process of an upgrade? If yes, describe the issue you encountered. If you encountered an issue in your upgraded test database: What is the link of your test database? What is the current behavior you observe? What would be the expected behavior? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Obtenha mais informações do nosso upgrade <a href="https://upgrade.odoo.com/">plataforma</a> ou <a href="/pt_BR/documentation">documentação</a> </small> </div> <div class="d-none o_show_blocked o_hide_config o_hide_administration o_hide_new o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_blocked" rows="10" class="form-control mb-2 "> Quais são as etapas para reproduzir o erro? Forneça uma captura de tela do erro </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Verifique seu <a href="/pt_BR/my/subscriptions">status da assinatura</a> </small> </div> <div class="d-none o_hide_online o_hide_enterprise o_hide_migration o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_show_partner_pack"> <textarea class="form-control mb-2" name="description_partner_pack" rows="10"> Idioma (mais rápido se você usar inglês ou francês): URL da base de dados: Versão do Odoo e hospedagem: Escopo do negócio: Solicitação (mencione qualquer personalização ou desenvolvimento, se for o caso): </textarea> </div> </div> </div> <div class="group col-12 py-2 row o_attachments mb-0"> <label class="col-sm-4 col-form-label form-label">Anexar arquivos</label> <div class="col-sm-8"> <ul class="list-group mb-1"> <li class="list-group-item d-flex justify-content-between"> <input type="file" name="attachment0" multiple="multiple" class="w-100 d-block"/> <a href="#" class="o_less_attachments"><i class="fa fa-times float-end"></i></a> </li> </ul> <a href="#" class="o_more_attachments link-beta small"><i class="ml8 fa fa-plus"></i> Adicione mais anexos</a> <br/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Não inclua dados confidenciais. Trataremos seus dados conforme descrito em nosso <a href="/pt_BR/privacy" target="_blank">Política de Privacidade</a>, para ajudá-lo a resolver seu problema. </small> </div> </div> <div id="odoo_sh_staging" class="d-none group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Ramificação de teste do Odoo.SH</label> <div class="col-sm-8"> <div class="checkbox"> <label class="form-label"> <input type="checkbox" name="staging_allowed"/> Aceito que a equipe de suporte intervenha em uma ramificação de teste desde a criação do chamado até que uma solução seja aplicada. </label> </div> <div class="staging_sh d-none"> <input class="form-control " type="text" name="staging_url" placeholder="https://mystagingbranch.dev.odoo.com"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Se estiver vazio, o suporte pode intervir em testes ou criar um novo. </small> </div> </div> </div> </fieldset> <div class="col-12 text-end row"> <div class="col-sm-12 text-center d-none o_support_no_pack_anymore"> Parece que você não tem um pacote ou horas restantes em seu pacote atual, entre em contato com seu gerente de contas: <br/> <br/> <br/> </div> <div class="col-sm-8 offset-sm-4"> <button class="btn btn-lg btn-primary mt-2 mb-2 w-100 o_support_send" type="submit">Enviar</button> <button class="d-none btn btn-lg btn-primary mt-2 mb-2 o_support_no_pack_anymore">Você deve entrar em contato com seu gerente de contas</button> </div> </div> </div> <div class="col-12 col-lg-12 order-md-2 mt-8"> <h2 class="display-2 mb-5">Tem alguma <span class="x_wd_green_highlight_01">dúvida</span>?</h2> <div class="accordion" id="support_faq" role="tablist"> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_01" aria-expanded="false"> Que tipo de suporte posso esperar? </a> <div id="faq_01" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> A equipe de suporte do Odoo está aqui para ajudá-lo, fornecendo ferramentas e materiais ou corrigindo problemas que você encontra em aplicativos padrão com sua base de dados ou sua conta e assinatura do Odoo. A equipe de suporte do Odoo não faz alterações na sua base de dados de produção sem o seu consentimento e fornece o material e o conhecimento para que você mesmo faça isso! Se o problema for um bug genérico, uma atualização dos servidores é executada semanalmente. </p> <p> Se você encontrar um problema em um módulo personalizado ou código personalizado (linhas de código adicionais), o suporte poderá ser fornecido desde que a assinatura contenha custos de manutenção para linhas de código adicionais. </p> <p> O suporte do Odoo não inclui treinamento, implementação ou intervenção em seus próprios servidores ou contas de terceiros (provedores de pagamento, de envio…). Esses tópicos podem ser abordados por meio de um <a href="/pt_BR/pricing-packs">Odoo Success Pack</a>. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_02" aria-expanded="false"> Não tenho assinatura ou base de dados, como posso entrar em contato conosco? </a> <div id="faq_02" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Você pode entrar em contato conosco através de <a href="/pt_BR/contactus">página de contato</a> ou agende uma reunião com um dos <a href="/pt_BR/appointment">nossos especialistas em negócios</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_03" aria-expanded="false"> Como configurar um nome de domínio? </a> <div id="faq_03" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Você pode encontrar informações úteis acessando <a href="/pt_BR/documentation/latest/applications/websites/website/configuration/domain_names.html">página</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_04" aria-expanded="false"> Como alterar as informações da minha empresa? </a> <div id="faq_04" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Para alterar informações como nome, endereço ou contato, acesse <a href="/pt_BR/my/account">seu portal</a>. Para alterar o ID fiscal ou o país, preencha este formulário <a href="/pt_BR/help?stage=administration">formulário</a> e forneça o máximo de informações que comprovem a identidade de sua empresa: </p> <ul> <li>Documento de registro fiscal com nome e endereço</li> <li>link para as informações públicas oficiais da empresa (BCE…)</li> <li>uma prova de aquisição</li> </ul> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_05" aria-expanded="false"> Preciso alterar o administrador das minhas bases de dados ou do meu projeto odoo.sh. Como fazer isso? </a> <div id="faq_05" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Dentro da sua base de dados, você pode adicionar usuários e conceder todos os acessos necessários para administrá-la. Entre em contato conosco se o administrador original não tiver mais acesso à base de dados. Em seu projeto do odoo.sh, siga estas etapas para alterar o proprietário. Preencha o seguinte <a href="/pt_BR/help?stage=administration">formulário</a> se você precisar de mais assistência. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_06" aria-expanded="false"> Como atualizar minha base de dados? </a> <div id="faq_06" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> A atualização da sua base de dados depende da hospedagem da sua base de dados. Vá para a seção <a href="https://upgrade.odoo.com">página de upgrade</a> para obter mais informações. Você pode entrar em contato conosco através desse <a href="/pt_BR/help?stage=migration">formulário</a> se você encontrar algum problema durante os testes. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_07" aria-expanded="false"> Como alterar a hospedagem da minha base de dados? </a> <div id="faq_07" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> It is possible to migrate from one hosting option to another, read the <a href="/pt_BR/documentation/latest/administration/hosting.html">documentação</a>. A equipe de suporte pode ajudar na passagem para a plataforma on-line. Para outras mudanças, entre em contato com o seu parceiro ou com o gerente da sua conta. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_08" aria-expanded="false"> How is my data managed? </a> <div id="faq_08" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> You can find useful information by visiting these pages: <ul> <li><a href="/pt_BR/privacy">Privacidade</a></li> <li><a href="/pt_BR/gdpr">GDPR</a></li> </ul> </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_09" aria-expanded="false"> O que é a conformidade de segurança do Odoo? </a> <div id="faq_09" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p>You can find useful 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