IT Services | The University of Aberdeen

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id="uni_search_toggle" class="uni_search_toggle no_js"> <i class="fa fa-search" aria-hidden="true"></i> <span>Search</span> </a> <a href="#section_nav" class="uni_menu_toggle uni_menu_show_mobile_only"> <i class="fa fa-navicon" aria-hidden="true"></i> <span>Menu</span> </a> </div> <form id="global_search" method="get" role="search" action="https://www.abdn.ac.uk/search/results.php" aria-label="Search the University of Aberdeen website"> <fieldset> <legend>Search Our Website</legend> <label for="within" class="offscreen">Search In</label> <select id="within" name="within"> <option value="abdn">University Website</option> <option value="dir">Staff Directory</option> <option value="lib">Library Collections</option> </select> <label for="query">Keywords</label> <input type="search" id="query" name="query" placeholder="Search" value=""> <button type="submit"> <i class="fa fa-search" aria-hidden="true"></i> <b>Search</b> </button> </fieldset> <p>Or Browse:</p> <ul> <li><a href="/about/contact/">Contacts</a></li> <li><a href="/about/our-website/atoz.php" style="speak-as: spell-out;">A to Z</a></li> <li><a href="/people/">Staff Directory</a></li> </ul> </form> <script> document.getElementById('global_search').className += ' collapsed'; </script> </div> </div> </div> </div> </div> </div> <div id="section_heading"> <div class="container"> <div class="row"> <div class="col"> <a href="/it/" class="section_head_text"> IT Services </a> </div> </div> </div> </div> <nav id="section_top_level" class="section_top_level_wrapper" aria-label="IT Services navigation"> <div class="container"> <ul class="top_level"> <li> <a href="/it/about/index.php">About</a> </li> <li> <a href="/it/services/index.php">Support Services</a> </li> <li> <a href="/it/staff/index.php">IT for Staff</a> </li> <li> <a href="/it/student/index.php">IT for Students</a> </li> <li> <a href="/it/projects/index.php">Projects</a> </li> <li> <a href="/it/service-portfolio/index.php">Guide to Services</a> </li> <li> <a href="/it/news/index.php">Service News</a> </li> </ul> </div> </nav> <script> try { document.addEventListener('DOMContentLoaded', function(){ priorityPlusList = new PriorityPlusList({ selector: '#section_top_level ul', moreButtonContent: '<a href="#">More</a>' }); }) } catch (e) { if (typeof console !== 'undefined' && typeof console.log !== 'undefined') { console.log('PriorityPlusList does not offer support for your current browser'); } } </script> <h1 class="offscreen">IT Services</h1> <div class="breadcrumb_wrapper"> <div class="container"> <div class="breadcrumb" role="navigation" aria-label="Breadcrumb"> <ol> <li><a href="/">University Home</a></li> <li tabindex="0" aria-current="page">IT Services</li> </ol> </div> </div> </div> </header> <main id="main" class="full_width" tabindex="-1"> <div class="section heading_only"> <div class="container"> <div class="h1">IT Services</div> </div> </div> <div class="section"> <div class="container"> <div class="slider"> <section class="slick_slideshow slick_not_loaded"> <article class="slide_type_image"> <a href="https://www.abdn.ac.uk/toolkit" class="linked_slide"> <div class="feature_image"><div><picture class="imgproxy"><source media="(min-width: 1200px)" srcset="/img/850x/it/slideshow-images/UoA_Toolkit_rdax_850x567.jpg"><source media="(min-width: 980px)" srcset="/img/415x/it/slideshow-images/UoA_Toolkit_rdax_850x567.jpg"><source media="(min-width: 800px)" srcset="/img/680x/it/slideshow-images/UoA_Toolkit_rdax_850x567.jpg"><source srcset="/img/500x/it/slideshow-images/UoA_Toolkit_rdax_850x567.jpg"><img src="/img/850x/it/slideshow-images/UoA_Toolkit_rdax_850x567.jpg" alt="Toolkit" width="850" height="567" loading="lazy"></picture></div></div> <div class="feature_content"> <h2>Toolkit</h2> <p>With video guides on everything from printing and MyAberdeen to computer coding, the University's support portal has everything you need to know about the University of Aberdeen!</p> </div> </a> </article> <article class="slide_type_image"> <a href="http://www.abdn.ac.uk/toolkit/basics/bob/" class="linked_slide"> <div class="feature_image"><div><picture class="imgproxy"><source media="(min-width: 1200px)" srcset="/img/850x/it/slideshow-images/BoB-Promo-Slide_rdax_850x478.jpg"><source media="(min-width: 980px)" srcset="/img/415x/it/slideshow-images/BoB-Promo-Slide_rdax_850x478.jpg"><source media="(min-width: 800px)" srcset="/img/680x/it/slideshow-images/BoB-Promo-Slide_rdax_850x478.jpg"><source srcset="/img/500x/it/slideshow-images/BoB-Promo-Slide_rdax_850x478.jpg"><img src="/img/850x/it/slideshow-images/BoB-Promo-Slide_rdax_850x478.jpg" alt="Meet BoB - aka Box of Broadcasts!" width="850" height="478" loading="lazy"></picture></div></div> <div class="feature_content"> <h2>Meet BoB - aka Box of Broadcasts!</h2> <p>FREE off-air TV and radio recording service for staff and students. Choose from over 60 channels. Catch-up on missed programmes. Create clips and playlists.</p> </div> </a> </article> <article class="slide_type_image"> <a href="/it/services/atech/index.php" class="linked_slide"> <div class="feature_image"><div><picture class="imgproxy"><source media="(min-width: 1200px)" srcset="/img/850x/it/slideshow-images/atech-new_rdax_850x479.jpg"><source media="(min-width: 980px)" srcset="/img/415x/it/slideshow-images/atech-new_rdax_850x479.jpg"><source media="(min-width: 800px)" srcset="/img/680x/it/slideshow-images/atech-new_rdax_850x479.jpg"><source srcset="/img/500x/it/slideshow-images/atech-new_rdax_850x479.jpg"><img src="/img/850x/it/slideshow-images/atech-new_rdax_850x479.jpg" alt="Assistive Technology" width="850" height="479" loading="lazy"></picture></div></div> <div class="feature_content"> <h2>Assistive Technology</h2> <p>Empowering students and staff to be independent in their studies or role and helping the University to deliver an accessible environment that supports diversity and equality.</p> </div> </a> </article> <article class="slide_type_image"> <a href="/it/student/wireless/index.php" class="linked_slide"> <div class="feature_image"><div><picture class="imgproxy"><source media="(min-width: 1200px)" srcset="/img/850x/it/slideshow-images/wireless_rdax_850x479.jpg"><source media="(min-width: 980px)" srcset="/img/415x/it/slideshow-images/wireless_rdax_850x479.jpg"><source media="(min-width: 800px)" srcset="/img/680x/it/slideshow-images/wireless_rdax_850x479.jpg"><source srcset="/img/500x/it/slideshow-images/wireless_rdax_850x479.jpg"><img src="/img/850x/it/slideshow-images/wireless_rdax_850x479.jpg" alt="Wireless campus" width="850" height="479" loading="lazy"></picture></div></div> <div class="feature_content"> <h2>Wireless campus</h2> <p>Free internet access on campus and in University Halls for registered staff and students – 24/7, 365</p> </div> </a> </article> <article class="slide_type_image"> <a href="/it/services/media/index.php" class="linked_slide" target="_blank"> <div class="feature_image"><div><picture class="imgproxy"><source media="(min-width: 1200px)" srcset="/img/850x/it/slideshow-images/lecture-theatre-suttie_rdax_850x479.jpg"><source media="(min-width: 980px)" srcset="/img/415x/it/slideshow-images/lecture-theatre-suttie_rdax_850x479.jpg"><source media="(min-width: 800px)" srcset="/img/680x/it/slideshow-images/lecture-theatre-suttie_rdax_850x479.jpg"><source srcset="/img/500x/it/slideshow-images/lecture-theatre-suttie_rdax_850x479.jpg"><img src="/img/850x/it/slideshow-images/lecture-theatre-suttie_rdax_850x479.jpg" alt="Media Services" width="850" height="479" loading="lazy"></picture></div></div> <div class="feature_content"> <h2>Media Services</h2> <p>Audio and video support for lecture theatres, central teaching rooms, conferences and events, and support for video conferencing and lecture capture.</p> </div> </a> </article> </section> </div> </div> </div> <div class="section"> <div class="container"> <div class="feature_tabs_2box"> <aside class="feature_box" aria-label="Feature box: For Staff"> <div class="feature_box_wrapper"> <div class="feature_image"> <div> <picture class="imgproxy"><source media="(min-width: 860px)" srcset="/img/450x/it/feature-images/anonymous.jpg"><source media="(min-width: 640px)" srcset="/img/450x/it/feature-images/anonymous.jpg"><source media="(min-width: 481px)" srcset="/img/200x/it/feature-images/anonymous.jpg"><source media="(min-width: 251px)" srcset="/img/450x/it/feature-images/anonymous.jpg"><source srcset="/img/250x/it/feature-images/anonymous.jpg"><img src="/img/450x/it/feature-images/anonymous.jpg" alt="" loading="lazy"></picture> </div> </div> <div class="feature_content"> <h2>For Staff</h2> <p>Information about IT services specifically for staff is located on <strong>StaffNet</strong>, including:</p> <ul> <li><a href="http://www.abdn.ac.uk/staffnet/working-here/it-communications.php" title="Email and communication for staff">Email and communication</a></li> <li><a href="http://www.abdn.ac.uk/staffnet/working-here/it-resources.php" title="Computers and software for staff">Computers and software</a></li> <li><a href="http://www.abdn.ac.uk/staffnet/working-here/remoteaccess.php" title="Remote access for staff">Remote access</a></li> <li><a href="http://www.abdn.ac.uk/staffnet/governance/policies-proceedures-plans-and-guidlines-399.php" title="IT Policies (on StaffNet)">IT Policies</a> </li> </ul> <div class="feature_more"> <a title="Information about IT Services for Staff on StaffNet" href="http://www.abdn.ac.uk/staffnet/working-here/it.php" target="_blank">Go to StaffNet...</a> </div> </div> </div> </aside> <aside class="feature_box" aria-label="Feature box: IT Support"> <div class="feature_box_wrapper"> <div class="feature_image"> <div> <picture class="imgproxy"><source media="(min-width: 860px)" srcset="/img/450x/it/feature-images/it-support-wee.jpg"><source media="(min-width: 640px)" srcset="/img/450x/it/feature-images/it-support-wee.jpg"><source media="(min-width: 481px)" srcset="/img/200x/it/feature-images/it-support-wee.jpg"><source media="(min-width: 251px)" srcset="/img/450x/it/feature-images/it-support-wee.jpg"><source srcset="/img/250x/it/feature-images/it-support-wee.jpg"><img src="/img/450x/it/feature-images/it-support-wee.jpg" alt="" loading="lazy"></picture> </div> </div> <div class="feature_content"> <h2>IT Support</h2> <p>The <strong>Service Desk</strong> is your first point of contact for IT support at the University of Aberdeen.</p> <ul> <li><a href="https://myit.abdn.ac.uk" title="MyIT - self service portal login">Web Self Service Login</a></li> <li><a href="mailto:servicedesk@abdn.ac.uk" title="Email the servicedesk">servicedesk@abdn.ac.uk</a></li> <li><a href="/it/student/help/index.php" title="Service Desk drop-in locations">Drop in locations</a></li> </ul> <div class="feature_more"> <a title="Find out more about IT Support" href="/it/student/help/index.php">Find out more...</a> </div> </div> </div> </aside> <div class="feature_tabs"> <div class="tabs_wrapper"> <section id="tab_group_180" class="tab_group"> <dl class="tabcordion" data-tabcordion='{"urlFragments" : true}'> <dt> <a href="#panel356">Service News</a> </dt> <dd id="panel356"> <ul class="syndicated"> <li> <a href="/it/news/23786/"> <h3>Lecture Theatre PCs: A smoother handover experience</h3> <time datetime="2024-11-14"> 14 November 2024 </time> </a> </li> <li> <a href="/it/news/23752/"> <h3>Network Maintenance - Saturday 9 November</h3> <time datetime="2024-11-07"> 07 November 2024 </time> </a> </li> <li> <a href="/it/news/23731/"> <h3>Remote Access Risk & Client Update - Thurs 7 Nov</h3> <time datetime="2024-11-04"> 04 November 2024 </time> </a> </li> <li> <a href="/it/news/23721/"> <h3>Relocation of LapSafe Locker, Foresterhill</h3> <time datetime="2024-10-31"> 31 October 2024 </time> </a> </li> <li> <a href="/it/news/23516/"> <h3>Printing unavailable - Thurs 12 Sept, 7am-9am</h3> <time datetime="2024-09-09"> 09 September 2024 </time> </a> </li> </ul> <div class="feature_more"> <a href="/it/news/"> More News </a> </div> </dd> </dl> </section> </div> </div> </div> </div> </div> <div id="section_nav_wrapper" class="section"> <div id="section_nav" class="container"> <nav id="primary_nav" role="navigation" aria-label="Section Menu"> <h2 id="primary_nav_breadcrumb" class="offscreen">Breadcrumb</h2> <ul aria-labelledby="primary_nav_breadcrumb"> <li><a href="/">University Home</a></li> <li><a href="/it/index.php" class="current" aria-current="page">IT Services</a></li> </ul> <h2 class="offscreen">In This Section</h2> <ul class="open" aria-label="In This Section"> <li><a href="/it/about/index.php">About</a></li> <li><a href="/it/services/index.php">Support Services</a></li> <li><a href="/it/staff/index.php">IT for Staff</a></li> <li><a href="/it/student/index.php">IT for Students</a></li> <li><a href="/it/projects/index.php">Projects</a></li> <li><a href="/it/service-portfolio/index.php">Guide to Services</a></li> <li><a href="/it/news/index.php">Service News</a></li> </ul> </nav> <nav class="global_nav clearfix" role="navigation" aria-label="Quick Links"> <h2>Quick Links</h2> <div id="link_wrapper" class="clearfix"> <div class="quick_links_col"> <h3>Our Website</h3> <ul aria-label="Our Website"> <li><a href="/study/">Study</a></li> <li><a href="/about/">About</a></li> <li><a href="/research/">Research</a></li> <li><a href="/alumni/">Alumni & Giving</a></li> <li><a href="/business-info/">Business</a></li> <li><a href="/news/">News</a></li> <li><a href="/events/">Events</a></li> </ul> </div> <div class="quick_links_col"> <h3>Popular</h3> <ul aria-label="Popular Pages"> <li><a href="/students/">For Students</a></li> <li><a href="/staffnet/">For Staff</a></li> <li><a href="https://www.store.abdn.ac.uk/">Online Store</a></li> <li><a href="/jobs/">Jobs</a></li> <li><a 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