Editorial Complaints Policy - The Condé Nast Publications Ltd.

<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.condenast.co.uk/complaints/policy/","20210103023747","https://web.archive.org/","web","/_static/", "1609641467"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"> <title>Editorial Complaints Policy - The Condé Nast Publications Ltd.</title> <meta name="description" content="The Condé Nast Publications Editorial Complaints Policy. IPSO Regulated."> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="author" content="The Condé Nast Publications Ltd."> <link rel="icon" href="/web/20210103023747im_/https://www.condenast.co.uk/static/favicon.ico">  <link href="https://web.archive.org/web/20210103023747cs_/https://fonts.googleapis.com/css?family=Gothic+A1:400,500,700" rel="stylesheet"> <link href="/web/20210103023747cs_/https://www.condenast.co.uk/static/css/base_text.min.css" rel="stylesheet">   <link rel="canonical" href="https://web.archive.org/web/20210103023747/https://www.condenast.co.uk/complaints/policy/">  <script src="https://web.archive.org/web/20210103023747js_/https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="00aded68-08f6-4bfd-823e-9ce88fd03fa5"></script> <script type="text/javascript"> (function (window, document) { cn = window.cn || {}; cn.activateScript = function activateScript(el) { var parent = el.parentNode, script = document.createElement(el.tagName); script.innerHTML = el.innerHTML; var attr = el.attributes; for (var i = 0; i < attr.length; i++) { script.setAttribute(attr[i].name, attr[i].name === 'type' ? 'text/javascript' : attr[i].value); } parent.appendChild(script); parent.removeChild(el); } window.OptanonWrapper = function OptanonWrapper() { // Only run _after_ a choice has been made, instead of using default implied consent if (document.cookie.indexOf("OptanonAlertBoxClosed=") >= 0) { var activeGroups = OptanonActiveGroups.split(',').filter(function (i) { return i; }); scripts = document.querySelectorAll('.cn-ot-script'); scripts.forEach(element => { var groups = JSON.parse(element.dataset.groups); for (var agi = 0; agi < activeGroups.length; agi++) { for (var gi = 0; gi < groups.length; gi++) { if (activeGroups[agi] == groups[gi]) { cn.activateScript(element); return; } } } }); } } })(window, document); </script>  </head> <body> <header class="header"> <a href="/web/20210103023747/https://www.condenast.co.uk/"><img class="header__logo" src="/web/20210103023747im_/https://www.condenast.co.uk/static/svg/cn-logo.svg"/></a> </header> <div class="container"> <div class="column-navigation"> <aside class="navigation"> <h3>Important documents and links</h3> <ul> <li><a href="/web/20210103023747/https://www.condenast.co.uk/reports/#gender-pay-reports">Gender Pay Reports</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/terms/">Terms and Conditions</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/terms/competitions/">Competition Terms and Conditions</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/terms/advertising/">Print and Tablet Advertising Terms and Conditions</a> </li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/privacy/">Privacy Notice</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/cookie-notice/">Cookie Notice</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/code-of-conduct/">Code of Conduct</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/modern-slavery-statement/">Modern Slavery Statement</a></li> <li><a href="https://web.archive.org/web/20210103023747/https://cnda.condenast.co.uk/product/corporate/Statement%20of%20Investment%20Principles%20for%20the%20Conde%20Nast%20Publications%20Limited%20Retirement%20Benefits%20Scheme.docx" title="Statement of Investment Principles">SIP</a> </li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/complaints/policy/">Editorial Complaints Policy</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/careers/privacy/">Information notice for job applicants/employees in the UK</a></li> <li><a href="/web/20210103023747/https://www.condenast.co.uk/licensing/">Licensing & Reuse of Content</a></li> </ul> <ul> <li><a href="https://web.archive.org/web/20210103023747/https://www.ipso.co.uk/IPSO/cop.html">Editors' Code of Practice</a></li> </ul> </aside> </div> <div class="column"> <main class="content"> <header class="content-header"> <h1>Editorial Complaints Policy</h1> <p class="intro">The Condé Nast Publications Ltd.</p> </header> <p>We take all complaints about editorial content seriously and are committed to abiding by the Independent Press Standards Organisation ("IPSO”) rules and regulations and the <a href="https://web.archive.org/web/20210103023747/https://www.ipso.co.uk/editors-code-of-practice/">Editors' Code of Practice</a> that IPSO enforces (the "Editors' Code").</p> <p><img src="/web/20210103023747im_/https://www.condenast.co.uk/static/img/ipso-regulated.png" width="128" title="IPSO Regulated logo" alt="IPSO Regulated logo"></p> <h2 id="what-is-a-complaint">1. What is a complaint?</h2> <p>When making a complaint, you must clearly state that your complaint is a formal complaint under this policy.</p> <h2 id="what-does-this-policy-cover">2. What does this policy cover?</h2> <p>This policy only applies to complaints about editorial content in our publications and digital services that we control in the UK, Channel Islands and Isle of Man. It does not cover:</p> <ul> <li>Complaints about TV and radio services (which is regulated by Ofcom, ATVOD and/or the BBC Trust)</li> <li>complaints about advertising (as that is regulated by the Advertising Standards Authority);</li> <li>concerns about matters of taste/decency and due impartiality;</li> <li>complaints about books;</li> <li>complaints about 'user generated content' (i.e. material on our digital services e.g websites or apps that was not posted by us or on our behalf) which we have not reviewed or moderated;</li> <li>any complaint that falls outside the remit of <a href="https://web.archive.org/web/20210103023747/https://www.ipso.co.uk/">IPSO</a></li> </ul> <h2 id="how-we-deal-with-complaints">3. How we deal with complaints</h2> <ul> <li>Complaints will only be accepted within four months from the date of the behaviour or first publication of the article that you are complaining about. Where an article remains accessible on our website, complaints will be accepted up to 12 months from the date of the behaviour or first publication of the article that you are complaining about.</li> <li>We will consider complaints from (a) any person who has been directly affected by the matter complained of; or (b)from a representative group affected by an alleged breach of the Editor's Code which is significant and of substantial public interest; or (c) from a third party seeking to correct a significant inaccuracy of published information</li> <li>We reserve the right to reject, without further investigation, complaints that show no breach of the Editor's Code; or that are trivial, hypothetical, gratuitously abusive or offensive, or otherwise vexatious or insignificant;</li> <li>If you are taking legal action, we may be unable to consider your complaint.</li> </ul> <h2 id="what-happens-to-your-complaint">4. What happens to your complaint?</h2> <ul> <li>The complaints process is free of charge irrespective of the outcome of your complaint</li> <li>We aim to acknowledge your complaint within 5 working days of receipt. You agree to respond promptly to any request for further information.</li> <li>If we receive multiple complaints about the same issue we may make one response to all.</li> <li>We will resolve your complaint within 28 days of receiving everything we need from you to allow us to investigate. If we fail to meet this timescale, you can take your complaint to IPSO.</li> <li>We will always treat you courteously and with respect. We expect the same from you.</li> </ul> <h2 id="complaint-to-ipso">5. Complaint to IPSO on exhaustion of our complaints procedure</h2> <p>If you are unhappy with our final response to your complaint you may complain to <a href="https://web.archive.org/web/20210103023747/http://www.ipso.co.uk/">IPSO</a>. IPSO offers without charge a complaints handling service to the public in cases where there has been a disagreement between a complainant and us about whether the Editors Code has been breached. We will be asked to confirm that our complaints procedure has been exhausted and will do so in writing. </p> <h2 id="policy-changes">6. Policy Changes</h2> <p>We reserve the right to amend this policy as required to ensure compliance with IPSO regulations. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.</p> <h2 id="how-to-complain">7. How to complain</h2> <p>When making your complaint, you must include:</p> <ul> <li>a copy of the article in question, or a link to the relevant webpage or a web address, if the complaint is about published material (or reference to the publication title, issue date, page and article title if a copy is unavailable);</li> <li>a written explanation of your concerns with reference to the Editors' Code </li> <li>any other documents that will help us assess your complaint.</li> </ul> <p>Complaints received without this information cannot be considered. We may seek further details after your initial contact. If you cannot provide the requested information we may be unable to consider your complaint.</p> <ul> <li>Email: complaints@condenast.co.uk</li> <li>Write: Complaints, The Condé Nast Publications Ltd, Vogue House, Hanover Square, London, W1S 1JU</li> </ul> </main> </div> </div> <footer class="footer"> <div class="footer__container"> <div class="footer__section footer__section--logo"> <a href="/web/20210103023747/https://www.condenast.co.uk/"><img class="footer__logo" src="/web/20210103023747im_/https://www.condenast.co.uk/static/svg/cn-logo.svg"/></a> </div> <div class="footer__section footer__section--navigation"> <ul class="footer__navigation footer__navigation--section-1"> <li><a href="/web/20210103023747/https://www.condenast.co.uk/careers/">Careers</a></li> </ul> <ul class="footer__navigation footer__navigation--section-2"> <li><a href="/web/20210103023747/https://www.condenast.co.uk/terms/">Terms and Conditions</a></li><li><a href="/web/20210103023747/https://www.condenast.co.uk/privacy/">Privacy Notice</a></li><li><a href="/web/20210103023747/https://www.condenast.co.uk/code-of-conduct/">Code of Conduct</a></li><li><a href="/web/20210103023747/https://www.condenast.co.uk/complaints/policy/">Editorial Complaints Policy</a></li><li><a href="/web/20210103023747/https://www.condenast.co.uk/modern-slavery-statement/">Modern Slavery Statement</a></li><li><a href="https://web.archive.org/web/20210103023747/https://cnda.condenast.co.uk/product/corporate/Statement of Investment Principles for the Conde Nast Publications Limited Retirement Benefits Scheme.docx" rel="external noopener" target="_blank">SIP</a></li> </ul> <ul class="footer__navigation footer__navigation--section-3"> <li><a href="/web/20210103023747/https://www.condenast.co.uk/cookie-notice/">Cookie Notice</a></li><li><a href="/web/20210103023747/https://www.condenast.co.uk/licensing/">Licensing</a></li> <li><a href="#" class="ot-sdk-show-settings">Cookie Preferences</a></li> </ul> </div> <div class="footer__section footer__section--copyright"> <small>© Copyright (Condé Nast, all rights reserved)</small> </div> </div> </footer> <script src="/web/20210103023747js_/https://www.condenast.co.uk/static/js/core.min.js" async></script>  <script type="text/plain" class="cn-ot-script" data-groups="["C0002"]"> (function (i, s, o, g, r, a, m) { i['GoogleAnalyticsObject'] = r; i[r] = i[r] || function () { (i[r].q = i[r].q || []).push(arguments) }, i[r].l = 1 * new Date(); a = s.createElement(o), m = s.getElementsByTagName(o)[0]; a.async = 1; a.src = g; m.parentNode.insertBefore(a, m) })(window, document, 'script', 'https://web.archive.org/web/20210103023747/https://www.google-analytics.com/analytics.js', 'ga'); ga('create', 'UA-8086546-18', 'auto'); ga('send', 'pageview'); </script>  </body> </html>

CINXE.COM

Editorial Complaints Policy - The Condé Nast Publications Ltd.