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Support and Service - Careers at Apple (UK)
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class="text-row__title">Saving someone’s day is a rewarding way to spend yours.</p> </div> </div> <!-- Hero --> <div class="component"> <div class="hero hero--image-only hero--full-width"> <div class="hero__image"> <picture> <source media="(min-width: 736px)" srcset="/careers/images/teams/customer/hero_large/desktop.jpg 1x, /careers/images/teams/customer/hero_large/desktop@2x.jpg 2x"> <source srcset="/careers/images/teams/customer/hero_large/phone.jpg 1x, /careers/images/teams/customer/hero_large/phone@2x.jpg 2x"> <img src="/careers/images/teams/customer/hero_large/default@2x.jpg" alt="An Apple Support employee prepares to talk to a customer over the phone."> </picture> </div> </div> </div> <!-- Text Row --> <div class="component component--site-width"> <div class="text-row text-row--secondary-extra-padding"> <div class="text-row__content"> <p>When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat or email — is another opportunity for us to enrich their experience.</p> </div> </div> </div> <!-- Image + text Rail --> <div class="components-wrapper components-wrapper--site-width components-wrapper--with-bk components-wrapper--customer-service"> <div class="component component--full-width"> <div class="image-grid image-grid--single image-grid--no-padding row"> <div class="column small-12 medium-12 large-12 mobile-full-width"> <picture> <source media="(min-width: 736px)" srcset="/careers/images/teams/customer/gallery-large/desktop.jpg 1x, /careers/images/teams/customer/gallery-large/desktop@2x.jpg 2x"> <source srcset="/careers/images/teams/customer/gallery-large/phone.jpg 1x, /careers/images/teams/customer/gallery-large/phone@2x.jpg 2x"> <img src="/careers/images/teams/customer/gallery-large/default.jpg" alt="Working from her own home, Yaprak helps a customer over the phone"> </picture> </div> </div> </div> <div class="component component--site-width"> <div class="text-rail text-rail--title row"> <div class="column small-12 large-7 small-offset-0 large-offset-1 medium-offset-2 text-rail__text"> <h2 class="text-row__title">Every call Yaprak receives means the world to her.</h2> </div> </div> <div class="text-rail row"> <div class="column small-12 medium-8 large-7 small-offset-0 medium-offset-2 large-offset-1 text-rail__text"> <div class="text-row__content"> <h3>Why did you decide a career at Apple was right for you?</h3> <p>I went to graduate school for physics, so I knew I wanted to work in science and technology. But I wanted a job that allowed me to interact with people as well. That’s what led me to become an Apple At Home Advisor. I get to work in a field I’m passionate about — technology — and help people use Apple products to pursue their own passions.</p> <h3>What’s it like working for Apple from your home?</h3> <p>I’m based in Turkey, providing technical support for customers across this region. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customer’s question I can’t solve alone, I can always call on a co-worker for help. I get the benefits of an office community from the relaxing environment of my home.</p> <h3>How do you approach each customer interaction?</h3> <p>Every call means a new opportunity for me to help our customers. As a friendly voice of Apple, I want them to feel like they’re part of our extended family. I understand they’ve got their photos, home videos, documents and music on their devices. I want them to know that solving their technical issue means as much to me as it does to them. 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Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting and Business Development Management.</p> <p><a href="https://jobs.apple.com/en-gb/search?location=United-Kingdom-GBR&team=Service-and-Support-Business-Development-CUST-SSBD">Find available AppleCare Business Development roles<span class="icon icon-chevronright" aria-hidden="true"></span></a></p> <h3>Service Channel Management and Operations</h3> <p>Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorised Service Providers and Apple Repair Centres. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers or develop and deliver technical training. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Programme Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training and Technical Content Production.</p> <p><a href="https://jobs.apple.com/en-gb/search?location=United-Kingdom-GBR&team=Service-Channel-Management-and-Operations-CUST-SCMO">Find available Service Channel Management and Operations roles<span class="icon icon-chevronright" aria-hidden="true"></span></a></p> </div> </div> </div> </div> <!-- Tiles --> <div class="components-wrapper components-wrapper--white"> <div class="component component--site-width"> <div class="tiles row"> <div class="tiles__tile column small-12 medium-4 large-4"> <a href="../students.html"> <span class="tiles__tile__text" role="text"> <span>Students<span class="a11y">: </span></span> <span>Get your start here.</span> </span> <div class="tiles__tile__image" role="presentation"> <picture> <source media="(min-width: 736px)" srcset="/careers/images/index/tiles/students/desktop.jpg 1x, /careers/images/index/tiles/students/desktop@2x.jpg 2x"> <source srcset="/careers/images/index/tiles/students/phone.jpg 1x, /careers/images/index/tiles/students/phone@2x.jpg 2x"> <img src="/careers/images/index/tiles/students/default@2x.jpg" alt=""> </picture> </div> </a> </div> <div class="tiles__tile column small-12 medium-4 large-4"> <a href="../teams/marketing.html"> <span class="tiles__tile__text" role="text"> <span>Related Team<span class="a11y">: </span></span> <span>Marketing</span> </span> <div class="tiles__tile__image" role="presentation"> <picture> <source media="(min-width: 480px)" srcset="/careers/images/teams/related/marketing/desktop.jpg 1x, /careers/images/teams/related/marketing/desktop@2x.jpg 2x"> <source srcset="/careers/images/teams/related/marketing/phone.jpg 1x, /careers/images/teams/related/marketing/phone@2x.jpg 2x"> <img src="/careers/images/teams/related/marketing/default.jpg" alt=""> </picture> </div> </a> </div> <div class="tiles__tile column small-12 medium-4 large-4 tiles__tile--reverse"> <a href="../teams/operations-and-supply-chain.html"> <span class="tiles__tile__text" role="text"> <span>Related Team<span class="a11y">: </span></span> <span>Operations and Supply Chain</span> </span> <div class="tiles__tile__image" role="presentation"> <picture> <source media="(min-width: 480px)" srcset="/careers/images/teams/related/operations/desktop.jpg 1x, /careers/images/teams/related/operations/desktop@2x.jpg 2x"> <source srcset="/careers/images/teams/related/operations/phone.jpg 1x, /careers/images/teams/related/operations/phone@2x.jpg 2x"> <img src="/careers/images/teams/related/operations/default.jpg" alt=""> </picture> </div> </a> </div> </div> </div> </div> <!-- Pre Footer --> <div class="component component--site-width"> <div class="pre-footer pre-footer--margin-top"> <!--<ul class="pre-footer__icons"> <li> <a data-network-action="facebook-share"> <span aria-hidden="true" class="icon icon-facebook"></span> <span class="a11y">Facebook (Opens in new window)</span> </a> </li> <li> <a data-network-action="twitter-tweet" data-network-action-description="Join the Apple Support and Service team, and connect with customers to enrich their experiences with Apple products."> <span aria-hidden="true" class="icon icon-twitter"></span> <span class="a11y">Twitter (Opens in new window)</span> </a> </li> <li> <a data-network-action="linkedin-share" data-network-action-title="Join the Apple Support and Service team and help save someone’s day." data-network-action-description="Become part of the connection that strengthens the relationship people have with their Apple products."> <span aria-hidden="true" class="icon icon-linkedin"></span> <span class="a11y">LinkedIn (Opens in new window)</span> </a> </li> </ul>--> <div> <p> <strong class="pre-footer__mobile-block">Get discovered.</strong> Introduce yourself, and we’ll get in touch if there’s a role that seems like a good match.<br/> <a href="https://jobs.apple.com/app/en-gb/getdiscovered">Get started<span aria-hidden="true" class="icon icon-chevronright"></span></a> </p> </div> </div> </div> </div> </main> <footer id="ac-globalfooter" class="no-js" lang="en-GB" dir="ltr" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <!-- /apps/apple-externaljobs/components/localfooter_r1 --> <section class="ac-gf-sosumi"> <!-- The footer component is for the Search & Apply side to consume, so it needs to show the English version for countries that are not localized on ATP Search. --> <!-- Otherwise, if we're viewing the full page, show the localized content. --> <p style="margin-bottom: 1rem">At Apple, we’re not all the same. 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