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Customer service solution for software & cloud services | Zendesk Singapore
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class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" 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https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-3@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27225%27%20height=%27365%27/%3e"/></span><img alt="Product screen: Chat window showing conversation flow" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Chat window showing conversation flow" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Make it personal</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Your agents strengthen the customer relationship with personalised service at any level, integrating CRM data, license and subscription history, configuration and usage history. One 360-degree view builds the foundation for brand loyalty.</p><a href="/sg/platform/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Get to know the Zendesk platform</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-2@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27600%27%20height=%27327%27/%3e"/></span><img alt="Product screen: User details" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: User details" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Work smarter and faster</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Boost agent satisfaction with intent detection and automated triage that ensure tickets go to subject matter experts. Agents shed repetitive tasks—common product or defect enquiries—with time-saving routing, automation and AI-powered workflows.</p><a href="/sg/service/routing-and-intelligence/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Explore routing and intelligence</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Product screen: Customer chat window" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Customer chat window" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Connect your teams</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ease collaboration for front-end and back-end teams by unifying your internal communication channels. Integrate apps like Jira and Slack to help streamline ticket escalations. For agents, shared data from out-of-the-box dashboards continues that support.</p><a href="/sg/collaboration/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">View all collaboration tools</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Dashboard screen" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Dashboard screen" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ieygmj"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Transform your data to build customer loyalty</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Out-of-the-box and customised reporting and analytics tools let you track a customer’s journey and provide proactive software support before issues become, well, issues. Use custom dashboards and feedback methods to assess customer sentiment and reward loyalty. Result: data-driven CX strategy with agents ready to upsell and cross-sell your products.</p><a href="/sg/service/analytics/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">View reporting and analytics tools</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27748%27%20height=%27564%27/%3e"/></span><img alt="Ticket created by channel chart" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Ticket created by channel chart" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dDcybv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Find out what Zendesk can do</h2><a href="/sg/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Get a demo</a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-software/logos/logo_qumu.png" alt="Logo: Qumu" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Building a best-in-class support team to drive customer retention</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“Despite a massive increase in support demands for the company’s platform, customer satisfaction metrics and renewal rates are still at all-time highs.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Scott Gilbert</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Director of Global Customer Support at Qumu</p></cite><a href="/sg/customer/qumu/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Read on</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/QUMU-5.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iEPMHG"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-unity-gray.svg" alt="Logo: Unity" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Driving scale with self-service</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about US$1.3M saved due to the reduction in tickets.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">David Schroeder</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Manager of Services Support at Unity</p></cite><a href="/sg/customer/unity/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Read on</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span 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1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></p></a></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:20%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/sg/blog/tech-scale-ups-data/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 fLPFiq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">How tech scale-ups can improve customer experience using data</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Blog Post</p><div shape="rectangle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jcFGcC"><span data-nmw-id="global.Image" class="sc-4d715a79-0 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/software/","es":"https://www.zendesk.es/software/","fr":"https://www.zendesk.fr/software/","hk":"https://www.zendesk.hk/software/","it":"https://www.zendesk.com/it/software/","kr":"https://www.zendesk.kr/software/","mx":"https://www.zendesk.com.mx/software/","nl":"https://www.zendesk.nl/software/","th":"https://www.zendesk.com/th/software/","tw":"https://www.zendesk.tw/software/","in":"https://www.zendesk.com/in/software/","sg":"https://www.zendesk.com/sg/software/","au":"https://www.zendesk.com/au/software/","dk":"https://www.zendesk.com/dk/software/","se":"https://www.zendesk.com/se/software/","us":"https://www.zendesk.com/software/","jp":"https://www.zendesk.co.jp/software/","br":"https://www.zendesk.com.br/software/","gb":"https://www.zendesk.co.uk/software/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","_trash_the_other_posts":"0","featured-image":"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/photo-assets/IndustriesSoftware-1a@2x.jpg","katamari-1":"Zendesk for software and cloud services","katamari-2":"Retain your customers with transformative CX","katamari-3":"The software and cloud services industry is exploding, and companies need to put as much attention into caring for existing customers as they do into acquiring new ones. Zendesk delivers the tools and resources software and cloud services companies need to create frictionless customer experiences and drive brand loyalty at scale.","katamari-4":"Request a demo","katamari-5":"Join these innovative companies delivering exceptional customer experiences","katamari-6":"The Zendesk approach to software and cloud services ","katamari-7":"Scale through self-service","katamari-8":"Sometimes your customers just need a quick answer. Empower customers to help themselves 24/7 with AI-enabled bots, customised help centres and technical community forums to address common questions.","katamari-9":"Explore \u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eself-service and AI tools\u003c/span\u003e\u003c/a\u003e","katamari-10":"Make it personal","katamari-11":"Your relationship with your customer is a critical asset – the foundation of brand loyalty. Integrate user and account data into one 360-degree view, including integrated CRM data, licence and subscription history, and configuration and usage history so that your agents can deliver personalised service at any level.","katamari-12":"Get to know the \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk platform\u003c/span\u003e\u003c/a\u003e","katamari-13":"Work smarter and faster","katamari-14":"Technical support agents have their hands full. Use intent detection and automated triage to ensure that tickets are going to subject matter experts. Reduce repetitive work for common product or defect enquiries with time-saving routing, automation and AI-powered workflows, boosting agent satisfaction in the process.","katamari-15":"Explore \u003ca href=\"/service/routing-and-intelligence/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003erouting and intelligence\u003c/span\u003e\u003c/a\u003e","katamari-16":"Connect your teams","katamari-17":"Your front-end support agents are not alone. Make it easier for them to collaborate with backend teams around the world when you unify your internal communication channels. Integrate apps like Jira and Slack to streamline ticket escalations and share data with out-of-the-box dashboards so your team can improve the customer experience. ","katamari-18":"View all \u003ca href=\"/collaboration/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecollaboration tools\u003c/span\u003e\u003c/a\u003e","katamari-19":"Transform your data to build customer loyalty ","katamari-20":"A data-driven CX strategy is foundational to exceptional support. Out-of-the-box and customised reporting and analytics tools let you track a customer’s journey and provide proactive software support before issues become, well, issues. With customised dashboards and feedback methods, assess customer sentiment, reward customer loyalty and enable agents to upsell and cross-sell your products. ","katamari-21":"View \u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ereporting and analytics tools\u003c/span\u003e\u003c/a\u003e","katamari-22":"Schedule a demo","katamari-23":"How innovative software and cloud services companies deliver personal customer experiences","katamari-24":"CUSTOMER RETENTION","katamari-25":"Building a best-in-class support team","katamari-26":"“Despite a massive increase in support demands for the company’s platform, customer satisfaction metrics and renewal rates are still at all-time highs.”","katamari-27":"Scott Gilbert","katamari-28":"Senior Director of Global Customer Support at Qumu","katamari-29":"How \u003cspan class=\"faux-link\"\u003eQumu\u003c/span\u003e uses Zendesk to provide award-winning customer support at scale for a loyal customer base","katamari-swap-1":"\u003cdiv class=\"container\"\u003e\u003cdiv class=\"grid\"\u003e\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\u003cp class=\"supertitle\"\u003ePut the customer first\u003c/p\u003e\u003ch3 class=\"strong\"\u003eGo the extra mile\u003c/h3\u003e\u003ch5\u003e“We always try to instill within our representatives that the size of the company doesn’t matter. What matters is that we get the customer to where they need to be and try to help fulfill dreams.”\u003c/h5\u003e \u003ch6 class=\"author\"\u003eDelano Mireles\u003c/h6\u003e\u003cp class=\"caption\"\u003eDirector of Worldwide Support\u003c/p\u003e\u003cimg class=\"shadow-light-gray customer-photo lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/use-cases/software-usecase-2.png\" alt=\"Customer Photo 2\"\u003e\u003ca class=\"customer-story\" href=\"/customer/shipstation/\"\u003e\u003cspan class=\"logo-wrapper\"\u003e\u003cimg style=\"height: 20px;\" class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/logos/shipstation_logo.svg\" alt=\"Logo: Shipstation\"\u003e\u003c/span\u003e\u003cspan class=\"border\"\u003e\u003c/span\u003e\u003ch6\u003eSee how \u003cspan class=\"faux-link\"\u003eShipStation\u003c/span\u003e uses Zendesk to empower teams to collaborate\u003c/h6\u003e\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","katamari-36":"CREATING A CYCLE OF IMPROVEMENT FOR TOMORROW","katamari-37":"Driving scale with self-service","katamari-38":"“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about US$1.3M saved due to the reduction in tickets.”","katamari-39":"David Schroeder","katamari-40":"Senior Manager of Services Support at Unity","katamari-41":"How \u003cspan class=\"faux-link\"\u003eUnity\u003c/span\u003e uses Zendesk automation and self-service to scale support for 3.9B users","katamari-42":"Consolidate your tech stack with partner integrations","katamari-43":"Visit our Apps Marketplace","katamari-44":"Explore our Resources","katamari-swap-2":"\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/8-companies-exceptional-customer-experience-at-scale/\"\u003e\u003ch4\u003eHow 8 companies deliver exceptional customer experience at scale\u003c/h4\u003e\u003cp\u003eBlog Post\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/resources/software-resources-1.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/help-customers-help-ai-infographic/\"\u003e\u003ch4\u003eHelp customers help themselves with AI\u003c/h4\u003e\u003cp\u003eAI\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/resources/software-resources-2.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eCheck out the infographic\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/zendesk-benchmark-established-companies-win-digital-transformation/\"\u003e\u003ch4\u003eHow established companies win with digital transformation\u003c/h4\u003e\u003cp\u003eResearch \u0026 Reports\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/resources/software-resources-3.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the report\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/best-commercial-forum-software/\"\u003e\u003ch4\u003eThe best commercial forum software\u003c/h4\u003e\u003cp\u003eBlog Post\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/resources/software-resources-4.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/customers-important-data/\"\u003e\u003ch4\u003eProtecting your customers’ data\u003c/h4\u003e\u003cp\u003eBlog Post\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-software/resources/software-resources-5.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"https://www.dropbox.com/s/qnf8exrq0c3fv5m/PR-016064_compliance%20ds_D5_as.pdf?dl=0\" target=\"_blank\"\u003e\u003ch4\u003eSecurity and Compliance\u003c/h4\u003e\u003cp\u003eDatasheet\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"anchor anchor-smallweb-assets.zendesk.com/images/p-industry-software/resources/software-resources-6.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eDownload the Datasheet\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e","katamari-63":"Get started today","katamari-65":"Free trial","katamari-64":"View demo","_edit_lock":"1674006375:2901","_edit_last":"2901","zen-0":"ZENDESK FOR B2B","zen-1":"Scale at any pace","zen-2":"Your customers expect the best experiences. Zendesk empowers you to provide the best customer experiences, no matter how fast your needs change and grow.","zen-3":"Get a demo","zen-4":"Leaders that provide the best customer experiences","zen-5":"Make it personal","zen-6":"You do not just serve a single user. You support businesses with a wide variety of needs. The Zendesk platform connects all your customer data so you have a complete view of your customers. Agents can easily access any support channel from one place, allowing you to provide a personalised experience to any customer.","zen-7":"Learn about our platform","zen-8":"Stay agile","zen-9":"Your software is the engine that powers businesses. As support requests increase, automation means the right ticket gets to the right agent. Use AI and custom dashboards to streamline processes that boost productivity.","zen-10":"Learn about self-service and AI","zen-11":"Unify communications","zen-12":"Make it easy for your global team to collaborate, whether they are fixing bugs, launching updates or engaging with customers. Access all your communication tools from a single place. Integrate apps like Slack and Jira, and share information on dashboards to improve the customer experience.","zen-13":"Explore Zendesk Explore","zen-14":"Enterprise-grade security","zen-15":"Get security that is reliable and scalable for your business. With Zendesk, you get the highest industry standards, ensuring you stay in compliance and protect customer data at scale.","zen-16":"Learn about security","zen-17":"Hit the ground running","zen-18":"Zendesk is easy to implement even when your environment is complex. Quickly scale operations, train new agents and launch new products without worrying about clunky administrative tasks. We have a professional services team to configure and integrate products so you can focus on what really matters.","zen-19":"Discover Zendesk services","zen-20":"Find out what Zendesk can do","zen-21":"Get a demo","zen-22":"Help customers on any channel","zen-23":"“We’re always thinking about how we can maximise the experience for our customers. The customer shouldn’t care who in the organisation they’re talking to. They should just get the help they need.”","zen-24":"Jon Herstein","zen-25":"Senior Vice President of Customer Success at Box","zen-26":"Read on","zen-27":"Go the extra mile","zen-28":"“We always try to instill within our representatives that the size of the company doesn’t matter. What matters is that we get the customer to where they need to be and try to help fulfil dreams.”","zen-29":"Delano Mireles","zen-30":"Director of Worldwide Support","zen-31":"Read on","zen-32":"Partner integrations","zen-33":"Visit our apps Marketplace","zen-34":"Explore B2B resources","zen-35":"How 8 companies deliver exceptional customer experience at scale","zen-36":"Blog Post","zen-37":"Read the article","zen-38":"Help customers help themselves with AI","zen-39":"AI","zen-40":"Check out the infographic","zen-41":"How established companies win with digital transformation","zen-42":"Research \u0026 Reports","zen-43":"Read the report","zen-44":"The best commercial forum software","zen-45":"Blog Post","zen-46":"Read the article","zen-47":"Get started","zen-48":"Free trial","zen-49":"Get a demo","_tms_delivery":"2023-04-17 20:10:00","zen-50":"Zendesk for software and cloud services","zen-51":"Transform CX to drive net retention","zen-52":"Existing customers or new ones—software and cloud services companies need to pay as much attention on both. Zendesk delivers the tools and resources needed for frictionless customer experiences and expanded brand loyalty at scale.","zen-53":"Request a demo","zen-54":"Join these innovative companies who have transformed CX","zen-55":"Scale through self-service","zen-56":"Sometimes your customers just need a quick answer. Empower them to resolve common questions 24/7 with AI-enabled bots, custom help centers and technical community forums.","zen-57":"Explore self-service and AI tools","zen-58":"Make it personal","zen-59":"Your agents strengthen the customer relationship with personalised service at any level, integrating CRM data, license and subscription history, configuration and usage history. One 360-degree view builds the foundation for brand loyalty.","zen-60":"Get to know the Zendesk platform","zen-61":"Work smarter and faster","zen-62":"Boost agent satisfaction with intent detection and automated triage that ensure tickets go to subject matter experts. 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