NRC Call Center | TTB: Alcohol and Tobacco Tax and Trade Bureau

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title="Craft Beverage Modernization Act (CBMA) Import Resources"><strong>CBMA Import Resources</strong></a></p></p> </div> </div></div></div></div> </div> </div> </div> </div> </div> </div> <div class="region region-breadcrumb"> <div id="block-ttb-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="content"> <div class="treas-breadcrumb"> <div class="grid-container"> <div class="grid-row"> <div class="grid-col"> <nav aria-label="breadcrumb" class="treas-breadcrumb__nav"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol class="treas-breadcrumb__list"> <li class="treas-breadcrumb__item" title="Home"> <a href="/" class="treas-breadcrumb__link">Home</a> </li> <li class="treas-breadcrumb__item" title="Nrc"> Nrc </li> <li class="treas-breadcrumb__item" title="NRC Call Center"> NRC Call Center </li> </ol> </nav> </div> </div> </div> </div> </div> </div> </div> <main class="usa-section" id="content"> <div id="main-content" class="grid-container"> <div class="grid-row grid-gap"> <div class="grid-col-12"> </div> </div> <div class="grid-row grid-gap"> <div class="region-content grid-col"> <div data-drupal-messages-fallback class="hidden"></div> <h1 class="margin-0"><span class="treas-page-title">NRC Call Center</span></h1> <article> <div> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block block-layout-builder block-extra-field-blocknodepagecontent-moderation-control"> <div class="content"> </div> </div> <div class="block block-layout-builder block-extra-field-blocknodepagelinks"> <div class="content"> </div> </div> <div class="block block-layout-builder block-field-blocknodepagefield-in-page-search-block"> <div class="content"> <div class="field field--name-field-in-page-search-block field--type-block-field field--label-hidden field__item"><div id="block-inpagesearchblock" class="block block-block-content block-block-contentcd53196a-db05-4b1d-bb7d-440e6bc039dc"> <div class="content"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><form class="usa-form" id="inpage-search-form" action="" accept-charset="UTF-8"><div><input class="usa-input" type="text" name="inpage-search" id="keywords" autocomplete="off" placeholder="Search this page..."></div><div><button class="usa-button" id="inpage-search-button" type="submit" name="search">Search in Page</button> <button class="usa-button" type="button" id="expand_all">Expand All</button> <button class="usa-button" type="button" id="collapse_all" hidden="">Collapse All</button></div></form></div> </div> </div> </div> </div> </div> <div class="block block-layout-builder block-field-blocknodepagebody"> <div class="content"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><h2>Contact the National Revenue Center (NRC) at TTB</h2><p><a href="#Types"><strong>Types of Businesses Serviced by the NRC</strong></a><strong>  •  </strong><a href="#Reasons"><strong> Reasons to Contact NRC </strong></a><strong>  •  </strong><a href="#ApplicationStatus"><strong>Application Status </strong></a><strong>  •  </strong><a href="#Frequently"><strong>Frequently Mentioned Pages</strong></a><strong>  </strong><br><strong>•  </strong><a href="#Online"><strong> Contact Us Online</strong></a><strong>  •  </strong><a href="#Secure"><strong>Secure Email Communication with TTB / Encrypted Email</strong></a><strong>  •  </strong><a href="#Telephone"><strong>Contact Us by Telephone</strong></a><strong>  </strong><br><strong>•  </strong><a href="#Tips"><strong>Tips When Contacting Customer Service</strong></a><strong>  •  </strong><a href="#Fax"><strong>Contact Us by Fax</strong></a><strong>  •  </strong><a href="#Mail"><strong>Contact Us by Mail</strong></a><strong>  •  </strong><a href="#Puerto"><strong>Puerto Rico & Virgin Islands Contact Information</strong></a></p><div class="usa-accordion usa-accordion--bordered"><h4 class="usa-accordion__heading" id="Types"><button class="usa-accordion__button bg-primary-lighter" type="button" aria-expanded="false" aria-controls="sub1"> Types of Businesses Serviced by the NRC <em>(Click to expand)</em> </button></h4><div class="usa-accordion__content usa-prose" id="sub1"><p><strong>Beer</strong></p><ul><li>Brewery</li><li>Brew Pub</li><li>Microbrewery</li><li>Sake Plant</li></ul><p><strong>Distilled Spirits</strong></p><ul><li>Distilled Spirits Plant</li><li>Alcohol Fuel Plant</li></ul><p><strong>Firearms and Ammunition </strong><em>(Subject to the Federal Firearms and Ammunition Excise Tax (FAET))</em></p><ul><li>Manufacturer</li><li>Importer</li></ul><p><strong>Importing, Wholesaling and/or Exporting Beverage Alcohol for Commercial Purposes</strong></p><ul><li>Wine</li><li>Beer</li><li>Distilled Spirits</li></ul><p><strong>Industrial Alcohol/Spirits</strong></p><ul><li>Manufacturer of Non-Beverage Products (MNBP)</li><li>Tax Free Alcohol User</li><li>Specially Denatured Alcohol Dealer or User</li></ul><p><strong>Special (Occupational Tax)</strong></p><ul><li>Special (Occupational) Taxes <em>(Tax stamp)</em></li><li>Alcohol Retail Establishment (<em>Businesses selling carry out alcohol beverage products, including a bar, restaurant, convenience store, etc.</em>)</li><li>Also, please <a href="/business-central/alcohol-beverage-control-boards" title="contact your state" target="_self">contact your state</a> and local agencies for license and operating information</li></ul><p><strong>Tobacco</strong></p><ul><li>Importer or Manufacturer of Tobacco Products or Processed Tobacco <br><em>(including processed tobacco, cigarette papers and tubes, other than retail)</em></li><li>Export Warehouse Proprietor</li></ul><p><strong>Wine</strong></p><ul><li>Winery</li><li>Bonded Wine Cellar</li><li>Taxpaid Wine Bottling House</li><li>Vinegar Plant</li></ul><p><a href="#content">Return to Top</a> </p></div><p class="LightBlueBK" id="Reasons"><strong>Reasons to Contact NRC</strong></p><p>•  Permits Online<br>•  Permits/Notices/Registrations <a class="usa-tooltip" href="#" title="Including: Basic Permit, Operating Permit, Industrial Alcohol User/Dealer Permits, Tobacco Importer Permit, Manufacturer of Tobacco Products Permit, Manufacturer of Papers and Tubes, Manufacturer of Processed Tobacco Permit, Brewer's Notice, Distilled Spirits Plant Registration, Wine Premises Registration, Firearms and Ammunition Tax-Free Registration.">?</a></p><p>•  Pay.gov<br>•  Alcohol & Tobacco excise tax returns and operational reports<br>•  Special Occupational Tax (SOT)<br>•  Firearms and ammunition excise tax (FAET) returns<br>•  Claims<br>•  Proof of export<br>•  Alcohol Dealer Registration</p><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="ApplicationStatus"><strong>Application Status</strong></p><p>To check the status of an application:</p><ul><li><a href="https://www.ttbonline.gov/permitsonline/Default.aspx">Check the status of my Permit application by logging into my Permits Online account</a></li><li><a href="/media/70936/download?inline" data-entity-type="media" data-entity-uuid="e8d3e260-b94a-4b03-9ae1-88a2062028f2" data-entity-substitution="media_download_inline" title="eapplication-statuses-in-colas.pdf">Check the status of my COLAs Online label application</a></li><li><a href="/media/70175/download?inline" data-entity-type="media" data-entity-uuid="d3a2cd39-bd00-43d4-bab1-e6685b444fa3" data-entity-substitution="media_download_inline" title="submission_statuses_in_fonl.pdf">Check the status of my Formulas Online formula application</a></li></ul><p>To see average application processing times:</p><ul style="list-style-type:disc;" type="disc"><li><a href="/nrc/statistics-original-applications-to-operate" title="New Permit Applications – Online Processing Times">New Permit Applications – Online Processing Times</a></li><li><a href="/regulated-commodities/labeling/processing-times" title="Processing Times for Label Applications">Processing Times for Label Applications</a></li><li><a href="/regulated-commodities/formulation/fonl-processing-times" title="Processing Times for Beverage Alcohol Formulas">Processing Times for Beverage Alcohol Formulas</a></li><li><a href="/regulated-commodities/formulation/processing-times" title="Processing Times for COLAs Online and Formulas Online Registrations">Processing Times for COLAs Online and Formulas Online Registrations</a></li></ul><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="Frequently"><strong>Frequently Mentioned Pages</strong></p><p>These pages are often given by our customer service representatives in response to customer questions:</p><p><strong>Determine Permit Type and Qualify with TTB</strong> <a class="usa-tooltip" href="#" title="The following links will help you determine your business type, gather required documents and complete your application electronically using Permits Online.">?</a></p><ul><li><a href="/business-central/business-tools/qualify-with-ttb">Qualifying with TTB</a></li><li><a href="/online-services/ponl/ponl-launch">Permits Online Tutorial</a></li></ul><p><strong>Applying for a New Permit</strong> <a class="usa-tooltip" href="#" title="Most TTB applications can be submitted electronically through Permits Online. Use the link below to register for a new account, login to an existing account, and find other helpful Permits Online resources.">?</a></p><ul><li><a href="/online-services/ponl/customer-support">Permits Online Customer Page</a></li></ul><p><strong>Permits Online Help Center</strong> <a class="usa-tooltip" href="#" title="The Permits Online Help Center is a resource that provides guidance, videos, and tools to help you get started with using Permits Online. Get help applying for new permits, creating amendments, and more. Below you will find a direct link to the Help Center and some of our most popular Help Center pages.">?</a></p><ul><li><a href="/online-services/ponl/permits-online-help">Permits Online Help Center</a></li><li><a href="/online-services/ponl/ponl-help/preview-applications-for-new-permits-registrations-and-notices">Preview Applications for New Permits, Registrations, and Notices</a></li><li><a href="/online-services/ponl/ponl-help/application-status">How to Check the Status of your Permit Application</a></li><li><a href="/online-services/ponl/ponl-tutorial-part-3-page-5">View a Copy of your Approved Permit, Registration, or Notice</a></li><li><a href="/online-services/ponl/ponl-help/request-to-have-records-for-applications-filed-on-paper-linked-to-your-account">Have Records for Applications Filed on Paper Linked to your Permits Online Account</a></li><li><a href="/online-services/ponl/ponl-help/how-to-amend-an-approved-permit-registration-or-notice">How to Amend an Approved Permit, Registration, or Notice using Permits Online</a></li><li><a href="/online-services/ponl/ponl-help/choosing-which-records-to-amend">Choosing which Records to Amend</a></li><li><a href="/online-services/ponl/ponl-help/preview-applications-for-amendments">Preview Applications for Amendments</a></li></ul><p><strong>Staying Complaint with TTB</strong> <a class="usa-tooltip" href="#" title="After your application is approved, you are responsible for maintaining compliance. See the link below for more information on tax and reporting requirements, amendments, Pay.gov, recordkeeping and more.">?</a></p><ul><li><a href="/business-central/industry-members-responsibilities">Staying Compliant</a></li></ul><p><strong>Importing Beverage Alcohol</strong></p><ul><li><a href="/import-export/itd/importing-bottled-alcohol-beverages-into-the-united-states">Importing Bottled Alcohol Beverages into the United States</a></li><li><a href="/regulated-commodities/beverage-alcohol/importers/personal-importation-of-alcohol-beverage-products">Personal Importation of Beverage Alcohol Products</a></li></ul><p><strong>Electronic Code of Federal Regulations</strong></p><ul><li><a href="/laws-regulations-and-public-guidance/other/regulations">27 CFR Chapter I</a></li></ul><p> </p><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="Online"><strong>Contact Us Online</strong></p><p><strong>Contact the NRC via Email</strong></p><ul><li><a href="/about-ttb/contact-us/contact-nrc">NRC Contact Form</a></li></ul><p><strong>Submit an Online Claim</strong></p><ul><li><a href="https://my.ttb.gov/nrc-claims-submission/claim-form">Online Claims Submission</a></li></ul><p><strong>Submit Financial Relief Contact Request Online</strong></p><ul><li><a href="/hardship/">Financial Relief Contact Request Form</a></li></ul><p><strong>Submit Tax Simplification Pilot - Beer Contact Request Online</strong></p><ul><li><a href="/taxes/tax-audit/simple-tax">Tax Simplification Pilot Contact Request Form</a></li></ul><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="Secure"><strong>Secure Email Communication with TTB / Encrypted Email</strong></p><ul style="list-style-type:disc;" type="disc"><li><a href="https://web1.zixmail.net/s/login?b=ttb" target="_blank" rel="noopener">TTB Secure Email Message Center</a></li><li><a href="/about-ttb/email-security">Learn More about Secure Email Communication at TTB</a></li><li><a href="/media/70725/download?inline" data-entity-type="media" data-entity-uuid="576939b2-d5a3-4273-8e82-95f07649e157" data-entity-substitution="media_download_inline" title="how-to-register-email-quick-reference-guide.pdf">How to Register Your Email with TTB-Zix</a></li></ul><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="Telephone"><strong>Contact Us by Telephone</strong></p><p><strong>National Revenue Center: Toll-Free 877-882-3277 / 877-TTB-FAQS</strong></p><p>Call Center Hours: <strong>8 a.m. to 5 p.m. EST, Monday through Friday</strong> (except for federal holidays)</p><p>When calling, please select from the following menu options:</p><p>•  Option 1 - <strong>Application Status</strong> <a class="usa-tooltip" href="#" title="Check the status of an Original/Amended Application submitted to TTB">?</a></p><p>•  Option 2 - <strong>Compliance Notice</strong> <a class="usa-tooltip" href="#" title="Responding to a tax compliance notice you received from TTB (Look for the words, “Compliance Notice” or “Non-Filing Notice” on the letter)">?</a></p><p>•  Option 3 - <strong>CBMA</strong></p><p>•  Option 4 – <strong>For all Other Options</strong></p><p>Option 1 - <strong>Disasters</strong> <a class="usa-tooltip" href="#" title="Presidentially-Declared disasters">?</a></p><p>Option 2 - <strong>Dial 5-Digit Extension</strong> <a class="usa-tooltip" href="#" title="To reach a TTB employee directly, dial ">?</a></p><p>Option 3 - <a href="/online-services/ponl/ponl-help/unlocking-your-account"><strong>Permits Online Unlock</strong></a> <a class="usa-tooltip" href="#" title="• Unlock Permits Online account • Help resetting Permits Online password">?</a></p><p>Option 4 - <strong>Applications/Permits Assistance</strong> <a class="usa-tooltip" href="#" title="• General questions about a TTB permit • Need assistance completing your application • Creating Amendments">?</a></p><p>Option 5 - <strong>Tax</strong> <a class="usa-tooltip" href="#" title="• General tax questions • Assistance with completing tax returns, reports, claims • Pay.gov">?</a></p><p>Option 8 - <strong>For all Other Options</strong></p><p>Option 9 - <strong>Repeat the Options</strong></p><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="Tips"><strong>Tips When Contacting Customer Service</strong></p><ul><li>If you request a Call-back (reserve your place in line) make sure you follow all instructions.  You must press ‘#’ after recording your message and follow the prompts.  We will have no record of your request if you do not follow the prompts.</li><li>Leaving multiple phone and email messages on the same day may delay our response.</li><li>Before you call, make sure you have the proper information, such as an email address, Employer Identification Number (EIN), etc.</li><li>You must have signing authority or power of attorney to discuss company specific information with us.</li></ul><p><a href="#content">Return to Top</a></p><p class="LightBlueBK" id="Fax"><strong>Contact Us by Fax</strong></p><p>Our fax number is: <strong>202-453-2979</strong></p><p><a href="#content">Return to Top</a></p><div class="usa-accordion usa-accordion--bordered"><h4 class="usa-accordion__heading" id="Mail"><button class="usa-accordion__button bg-primary-lighter" type="button" aria-expanded="false" aria-controls="subs2"> Contact Us by Mail <em>(Click to expand)</em> </button></h4><div class="usa-accordion__content usa-prose" id="subs2"><p><strong>Alcohol and Tobacco Tax and Trade Bureau</strong><br><strong>National Revenue Center</strong><br>550 Main Street<br>Suite 8970<br>Cincinnati, OH 45202-3222</p><p> </p><p><strong>Mailing Address: Alcohol & Tobacco Excise Tax Returns (Not Puerto Rico Returns)</strong><br>TTB <br>Excise Tax<br>P.O. Box 790353<br>St. Louis, MO 63179-0353</p><p> </p><p><strong>Mailing Address: ALL Alcohol & Tobacco Operational Reports</strong><br>Alcohol and Tobacco Tax and Trade Bureau<br>National Revenue Center<br>550 Main Street<br>Room 8970<br>Cincinnati, OH 45202-3222</p><p> </p><p><strong>Mailing Address: Firearms and Ammunition Excise Tax Returns</strong><br>TTB <br>Excise Tax<br>P.O. Box 979055<br>St. Louis, MO 63197-9000</p><p><a href="#content">Return to Top</a></p></div><p class="LightBlueBK" id="Puerto"><strong>Puerto Rico & Virgin Islands Contact Information</strong></p><p>Alcohol & Tobacco Tax & Trade Bureau<br>Puerto Rico Operations<br>Torre Chardon<br>350 Ave Carlos Chardon, Suite 310<br>San Juan, PR 00918-2156</p><p><strong>For Issues with P.R/V.I Permit Applications and Taxes</strong> <br>Telephone: 787-766-5584<br>Fax:  787-766-6426</p><p><strong>Trade Investigations Division</strong> <br>Telephone:  202-453-3164</p><p><a href="#content">Return to Top</a></p></div></div></div> </div> </div> </div> </div> </div> </article> <p> Last updated: April 3, 2023 <br> Maintained by: <a href=/about-ttb/who-we-are/offices/national-revenue-center>National Revenue Center</a> </p> </div> </div> </div> </main> <footer class="usa-footer usa-footer--big" role="contentinfo"> <div class="usa-footer__primary-section"> <div class="grid-container"> <div class="region 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