Springshare Company Info

<!DOCTYPE html><html lang="en"> <head> <meta charset="utf-8"> <title>Springshare Company Info</title> <meta name="description" content="More information about Springshare, including why springshare, contact info, springshare career opportunities, news, and more."> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=2"> <link rel="shortcut icon" href="/assets/img/springy-i-32px.png" type="image/png"> <link rel="stylesheet" href="/assets/css/libs.css"> <link rel="stylesheet" href="/assets/css/style.css"> <link rel="preload" href="/assets/fonts/istok-web-v15-latin/istok-web-v15-latin-regular.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="/assets/fonts/istok-web-v15-latin/istok-web-v15-latin-700.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="/assets/fonts/montserrat-v15-latin/montserrat-v15-latin-700.woff2" as="font" type="font/woff2" crossorigin> <link 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href="/libguides/er.html"><span>E-Reserves</span></a></li> <li><a href="/patronpoint/"><span>Patron Point</span></a></li> </ul> </div> <div class="col-7 mega-mnu-item" style="padding-left:1rem !important"> <h5 class="mega-mnu-heading">By Use-Case/Need</h5> <ul class="main-sub-mnu-list"> <li><a href="/uses/library-website.html"><span>Library Website</span></a></li> <li><a href="/uses/reference-helpdesk.html"><span>Virtual Reference/Helpdesk</span></a></li> <li><a href="/uses/space-bookings.html"><span>Room & Seat Bookings</span></a></li> <li><a href="/uses/event-calendars.html"><span>Event Calendars</span></a></li> <li><a href="/uses/marketing-automation.html"><span>Marketing and Automation</span></a></li> <li><a href="/uses/library-of-things.html"><span>Library of Things Lending</span></a></li> <li><a href="/uses/staff-scheduling.html"><span>Staff Scheduling & Comms.</span></a></li> <li><a href="/uses/interactive-maps.html"><span>Interactive Maps & Wayfinding</span></a></li> </ul> </div> </div> </div> <div class="col-lg-2 main-sub-mnu-banner"> <div class="main-sub-mnu-slider" data-flickity='{ "bgLazyLoad": 1, "bgLazyLoad": true, "fade": false, "prevNextButtons": false, "pageDots": false, "pauseAutoPlayOnHover": false }'> <a href="/libcal/" class="mnu-slider-item align-items-end" data-flickity-bg-lazyload="/assets/img/mega-menu-ad-back.png"> <div> <h5 class="mnu-slider-item-subtitle">Interactive Maps</h5> <h4 class="mnu-slider-item-title">Navigate Library Spaces w/ Maps</h4> </div> </a> </div> </div> </div> </div> </div> </li> <li class="menu-item-has-children open main-mnu-item-mega-mnu"> <a href="#!" data-title="Services"><span>Services</span><i class="material-icons">expand_more</i> </a> <div class="main-sub-mnu"> <div class="container"> <div class="row"> <div class="col-lg-10"> <div class="row main-sub-mnu-links"> <div class="col-10 mega-mnu-item" style="padding-left:1rem !important"> <ul class="main-sub-mnu-list main-sub-mnu-listh"> <li><a href="/services/coop.html"><span>24/7 Chat Cooperative</span></a> <div class="menu-item-desc">The world's largest virtual reference cooperative staffed by MLS-degreed librarians</div> </li> <li><a href="/services/design-build.html"><span>Design & Build</span></a> <div class="menu-item-desc">We'll help you set up and customize the look & feel of your Springy tools</div> </li> <li><a href="/services/custom-training.html"><span>Customized Training</span></a> <div class="menu-item-desc">Our product expert librarians provide training tailored to your needs</div> </li> <li><a href="/services/maps-creation.html"><span>SVG Maps Creation</span></a> <div class="menu-item-desc">Let us create amazing interactive maps of your library spaces</div> </li> </ul> </div> </div> </div> <div class="col-lg-2 main-sub-mnu-banner"> <div class="main-sub-mnu-slider" data-flickity='{ "bgLazyLoad": 1, "bgLazyLoad": true, "fade": false, "prevNextButtons": false, "pageDots": false, "pauseAutoPlayOnHover": false }'> <a href="/services/coop.html" class="mnu-slider-item align-items-end" data-flickity-bg-lazyload="/assets/img/mega-menu-ad-back.png"> <div> <h5 class="mnu-slider-item-subtitle">Cooperative</h5> <h4 class="mnu-slider-item-title">Worldwide Librarian Co-op</h4> </div> </a> </div> </div> </div> </div> </div> </li> <li> <a href="/company/" data-title="Company"><span>Company</span></a> </li> <li> <a href="https://blog.springshare.com" data-title="Blog"><span>Blog</span></a> </li> <li> <a href="/emaillist.html" data-title="Email Sign-Up"><span>Email Sign-Up</span></a> </li> <li> <a href="/trial.html" class="btn btn-with-icon top-mnu-btn"> <span>Request Info</span> </a> </li> </ul> </nav> </div> </div> </div> </div> </div> </nav> </header>  <div class="intro" style="background-color:#f3f7fb; min-height:10rem;"> <div class="intro-item" style="background-color:inherit; min-height:inherit"> <div class="intro-item-img-right" style="min-height:inherit; background-color:inherit; background-image: url('/assets/img/header-back-transp.svg');"></div> <div class="container"> <div class="row"> <div class="col"> <div class="intro-box" style="--max-width: 51.25rem;"> <div class="section-heading shm-none"> <div class="section-subheading" style="color:#f06f11">Company Info</div> <h2 style="font-size:3rem">Springshare Company Info</h2> <p class="section-desc" style="font-size:1.5rem">Springshare is a company proudly dedicated to advancing the cause of libraries and education. We're 16 years into our journey but in many ways we're just getting started! </p> </div> </div> </div> </div> </div> </div> </div>  <section class="section services"> <div class="container"> <div class="row"> <div class="col-12"> <div class="tabs tabs-vertical"> <ul class="tabs-nav section-bgc"> <li class="active">About Us</li> <li class="">Why Springshare</li> <li class="">Company News</li> <li class="">Springy Careers</li> <li class="">Contact Info</li> </ul> <div class="tabs-container"> <div class="tabs-item content active">  <div class="section-sub"> <div class="col-12 item"> <div class="iitem-icon"> <i class="material-icons material-icons-outlined md-48">corporate_fare</i> </div> <h3 class="iitem-heading item-heading-large">Our mission is to help libraries provide great service to users and enhance their online services. </h3> </div> <p> We help libraries and educational institutions elevate their online presence to better serve and engage their users online. With a 16 year history of impressing and serving libraries, we have become a go-to cloud software vendor for libraries. </p> <p> Springshare was founded in 2007 by Slaven Zivkovic, an ed-tech entrepreneur with a history of library innovations (fittingly, he also spent his undergraduate years as a <a href="https://scu.edu/library">library student assistant</a>). Today we serve 7,500+ institutions in 100+ countries around the world. We are proud to care about the ultimate success of every single one of our libraries - just like we did in our beginnings when we only had a handful of customers. </p> <p> The total and unrelenting commitment to the success of each of our customers is the hallmark of every customer interaction at Springshare. We truly love what we do and it shows. We are passionate about helping librarians shine in the eyes of their customers. The sterling reputation that Springshare has developed in the library world reflects our commitment to our libraries; we passionately serve them so they can passionately serve their users.</p> </div>  </div>  <div class="tabs-item content">  <div class="section-sub"> <div class="row litems"> <div class="col-lg-6 col-md-6 col-12 litem"> <div class="ini"> <div class="ini-count">01</div> <div class="ini-info"> <h3 class="ini-heading item-heading-large">Low Prices, High Features</h3> <div class="ini-desc"> <p>Our tools offer the best bang for your budgetary buck. Everything you need, priced as low as it can be!</p> </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-12 litem"> <div class="ini"> <div class="ini-count">02</div> <div class="ini-info"> <h3 class="ini-heading item-heading-large">Legendary Customer Service</h3> <div class="ini-desc"> <p>We pride ourselves on providing the best customer service in library-land, bar none!</p> </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-12 litem"> <div class="ini"> <div class="ini-count">03</div> <div class="ini-info"> <h3 class="ini-heading item-heading-large">Focus on Privacy & Accessibility Standards</h3> <div class="ini-desc"> <p>We build our tools with the highest privacy and accessibility standards available!</p> </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-12 litem"> <div class="ini"> <div class="ini-count">04</div> <div class="ini-info"> <h3 class="ini-heading item-heading-large">Amazing User Community</h3> <div class="ini-desc"> <p>Libraries from around the world exchanging ideas, tips, and best practices - our user community is as vibrant as ever!</p> </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-12 litem"> <div class="ini"> <div class="ini-count">05</div> <div class="ini-info"> <h3 class="ini-heading item-heading-large">Free Training & SpringyCamps</h3> <div class="ini-desc"> <p>Every week we offer dozens of free training sessions, and our annual user conference is always free to attend!</p> </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-12 litem"> <div class="ini"> <div class="ini-count">06</div> <div class="ini-info"> <h3 class="ini-heading item-heading-large">We're librarians, too</h3> <div class="ini-desc"> <p>Over 80% of our team are librarians with a wealth of practical experience to help your library succeed!</p> </div> </div> </div> </div> </div>  </div>  </div>  <div class="tabs-item content">  <div class="section-sub"> <h5>Springshare Company News</h5> <p><a href="https://blog.springshare.com/category/press-releases/" style="text-decoration:none">Visit the Springshare Newsroom</a></p> </div> </div>  <div class="tabs-item content">  <div class="section-sub"> <p> We're proud of what we have built so far, but we're just getting started. If you are passionate about helping libraries and educational institutions carry out their mission, consider joining our team. </p> <p> We offer a WFH setup with a competitive salary and great benefits - things like premium and affordable health insurance options, 401K company matching, good work/life balance, a small team environment, and that great feeling that your work matters because it is improving the world's libraries, universities, and schools. </p> <p> Please send your resume and cover letter to jobs@springshare.com. </p> <div class="accordion"> <div class="row gutters-default"> <div class="col-lg-12 col-12"> <ul class="accordion-list" style="list-style-type: none !important"> <li class="accordion-item section-bgc" style="display:inherit; ::before:content:none;"> <div class="accordion-trigger">Senior Full Stack Software Engineer</div> <div class="accordion-content content"> <h6>Tech Stack</h6> <p>Linux/nginx/php/mysql/redis/elasticsearch/elasticcache on the back-end, and JS/Angular/html5 on the front-end</p> <h6>Experience</h6> <p>5+ years experience with PHP and MySQL/Redis. Angular knowledge a plus. Experience in OOP/MVC concepts. Strong remote work experience. </p> <h6>Residency requirements</h6> <p>This is a WFH position, but the applicant's physical location must be in one of the following US States: FL, NY, MA, PA, KY, TX, CA, WA. </p> </div> </li> <li class="accordion-item section-bgc" style="display:inherit"> <div class="accordion-trigger">Part-time 24/7 Co-op Reference Librarian</div> <div class="accordion-content content"> <h6>Experience</h6> <p>MLS degree required. 2+ years experience providing virtual reference service. Strong remote work experience. </p> <h6>Residency requirements</h6> <p>This is a WFH position, but the applicant's physical location must be in one of the following US States: FL, NY, MA, PA, KY, TX, CA, WA. </p> <h6>How to apply for Co-op position</h6> <p>Please fill out online application at:<br /> <a href="https://247cooperative.libwizard.com/f/247librarianinterestform">https://247cooperative.libwizard.com/f/247librarianinterestform</a></p> </div> </li>  <li class="accordion-item section-bgc" style="display:inherit"> <div class="accordion-trigger">Customer Support Specialist</div> <div class="accordion-content content"> <p> As part of our Customer Experience (CX) team, a Customer Support Specialist embodies our core commitment to outstanding customer service. Support Specialists are members of product groups which answer inquiries from all of our clients worldwide through our ticketing system and/or through scheduled phone calls / online meetings for that group of products. Other duties may include working in other areas of the team, such as SpringyU, the Springshare Lounge, QA, documentation, etc. </p> <P>Support requires troubleshooting things technical in nature, including, though not limited to:<BR> <ul> <li> HTML and CSS </li> <li> APIs </li> <li> Email sending/receiving </li> <li> ILS integrations </li> <li> Authentication (e.g., SAML, CAS, etc.) </li> <li> Syncing with Outlook/Google calendars </li> <li> LTI connections in LMS systems (e.g., Blackboard, Canvas, D2L/Brightspace) </li> <li> Zoom/MS Teams/Webex integrations Zoom/MS Teams/Webex integrations </li> </ul> </p> <p> This new support position will initially be focused specifically on Patron Point, though will ultimately include other Springshare apps as we further integrate Patron Point into the LibApps environment. This position will answer general support tickets, investigate and answer technical troubleshooting tickets (particularly around data integrations), build and maintain internal documentation / training, and partner with our documentation team to build and maintain detailed instructions for our customers. </p> <h6>Requirements</h6> <ul> <li> Total commitment to providing the best customer service ever through empathy, dedication to finding an answer (including working with others internally as needed), and clear, thorough explanations. </li> <li> Experience understanding, clarifying, and resolving complex customer/patron inquiries. </li> <li> Strong troubleshooting, investigation, information finding & synthesis, and communication skills. </li> <li> Patience, tenacity, professional judgement, and willingness to suggest ways to enhance our products and/or services to improve the customer experience. </li> <li> Admin level experience with Integrated Library Systems and library data. </li> <li> Knowledge / comfort with web technologies (and willingness/ability to continue learning), as our tickets include troubleshooting questions involving intermediate to complex customizations with web design, email sending/receiving, integrations with calendars / web meeting software and other library vendor technologies, and supporting security certificates, among other topics. </li> <li> Ability to work with and as part of a remote, distributed team, including strong independent time and task management skills. </li> <li> Ability to understand our technology/software and learn quickly, including self-directed learning. </li> <li> Willingness to ask questions openly and contribute to open conversations. </li> <li> Fluency in written and spoken English. </li> <li> Residency (current or willingness to relocate) in one of the following states: FL, NY, MA, PA, KY, TX, CA, WA. </li> </ul> <h6>Desired</h6> <ul> <li> Admin level experience in our products strongly preferred. </li> <li> Understanding of UNIX/LINUX command-line utilities is advantageous. </li> <li> Proficiency writing and speaking one or more non-English languages, particularly Spanish.Proficiency writing and speaking one or more non-English languages, particularly Spanish. </li> <li> A sense of humor is important! </li> </ul> </div> </li> </ul> </div> </div> </div>  </div>  </div>  <div class="tabs-item content"> <div class="section-sub"> <h5 class="contact-page"> <i class="material-icons" style="font-size:1.5rem; color:#f06f11; margin-right:1rem">place</i> Mailing Address </h5> <p>Springshare LLC<BR />801 Brickell Ave, Floor 8<BR />Miami, FL 33131</p> <h5 class="contact-page"> <i class="material-icons" style="font-size:1.5rem; color:#f06f11; margin-right:1rem">phone</i> Phone & Fax </h5> <p>(800) 451-3160 x1 - support voicemail<BR />(800) 451-3160 x2 - administration<BR />(800) 451-3160 x3 - sales<BR />(646) 417-6439 - fax line</p> <h5 class="contact-page"> <i class="material-icons" style="font-size:1.5rem; color:#f06f11; margin-right:1rem">alternate_email</i> Email Contacts </h5> <p> <a href="mailto:info@springshare.com" class="nodec">info@springshare.com</a> - general info, kudos, accolades, etc.<BR /> <a href="mailto:sales@springshare.com" class="nodec">sales@springshare.com</a> - sales-related questions<BR /> <a href="mailto:support@springshare.com" class="nodec">support@springshare.com</a> - support/how to questions from existing customers</p> </div> </div> </div>  </div>  </div>  </div>  </div>  </section> <section class="section section-dark lazy" data-background-image-set="url('/assets/img/contact-section-bg.jpg') 1x, url('/assets/img/contact-section-bg@2x.jpg') 2x" style="background-image: url('/assets/img/contact-section-bg.jpg'); background-image: -webkit-image-set(url('/assets/img/contact-section-bg.jpg') 1x, url('/assets/img/contact-section-bg@2x.jpg') 2x); background-image: image-set(url('/assets/img/contact-section-bg.jpg') 1x, url('/assets/img/contact-section-bg@2x.jpg') 2x)" data-loaded="true"> <div class="container"> <div class="row justify-content-center"> <div class="col-xl-6 col-lg-7 col-lg-8"> <div class="section-heading heading-center shm-none"> <h2 class="banner-dark-heading">Ready for the Next Steps?</h2> <p class="section-dark-desc">We'd love to show you how Springshare tools can help your library succeed in an online world. 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We love helping our customers provide great experiences for their users.</p> <p><b>7,500 Institutions. 106 Countries. 250,000 Librarian Users.</b></p> </div> <div class="footer-company-links"> <a href="/accessibility.html">Accessibility Statement</a> <span>|</span> <a href="/gdpr.html">GDPR Compliance</a> <span>|</span> <a href="/privacy.html">Privacy Policy</a> </div> </div> </div>  </div> <div class="col-xl-2 offset-xl-1 col-md-3 col-5 col-lg-2 item"> <div class="footer-item"> <p class="footer-item-heading"> </p> </div> </div> <div class="col-xs-4 col-lg-4 col-12 item" style="margin-bottom:50px"> <div class="footer-item"> <p class="footer-item-heading">Quick Contacts</p> <ul class="footer-contacts"> <li> <i class="material-icons md-22 footer-contact-email">email</i> <div class="footer-contact-info"> <a href="mailto:sales@springshare.com">sales@springshare.com (sales inquiries)</a> </div> </li> <li> <i class="material-icons md-22 footer-contact-email">email</i> <div class="footer-contact-info"> <a href="mailto:info@springshare.com">info@springshare.com (general mailbox)</a> </div> </li> <li> <i class="material-icons md-22 footer-contact-email">email</i> <div class="footer-contact-info"> <a href="mailto:support@springshare.com">support@springshare.com (tech support)</a> </div> </li> <li> <i class="material-icons md-22 footer-contact-tel">phone</i> <div class="footer-contact-info"> <a href="tel:8004513160">1-800-451-3160 (phone)</a> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <div class="row justify-content-between items"> <div class="col-md-auto col-12 item"> </div> <div class="col-md-auto col-12 item"> <div class="copyright">© 2007-2024 Springshare LLC. 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