Auftragsverarbeitung nach DSGVO ▷ Erklärung & Beispiele

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d-lg-block"> <nav aria-label="breadcrumb"> <div class="breadcrumbs">  <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Gehe zu intersoft consulting services AG." href="https://www.intersoft-consulting.de" class="home" ><span property="name">intersoft consulting services AG</span></a><meta property="position" content="1"></span> > <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Gehe zu Infos." href="https://www.intersoft-consulting.de/infos/" class="post post-page" ><span property="name">Infos</span></a><meta property="position" content="2"></span> > <span property="itemListElement" typeof="ListItem"><span property="name" class="post post-page current-item">Auftragsverarbeitung</span><meta property="url" content="https://www.intersoft-consulting.de/infos/auftragsverarbeitung/"><meta property="position" content="3"></span> </div> </nav> </div> <div class="contact-phone d-none d-lg-block"> <aside class="widget-area widget-area-4 d-flex justify-content-end"> <section id="custom_html-2" class="widget_text widget-odd widget-first widget-1 telephone-center widget widget_custom_html"><span class="widget-title">Kontaktinfo [DE]</span><div class="textwidget custom-html-widget">Telefonzentrale: <a class="phone-number" href="tel:+498003009100">0800 300 9 100</a></div></section><section id="custom_html-6" class="widget_text widget-odd widget-last widget-3 it-emergency widget widget_custom_html"><span class="widget-title">24h IT-Notfallhilfe</span><div class="textwidget custom-html-widget"><a data-toggle="modal" data-target="#IT-Emergency-Modal" href="#">24h IT-Notfallhilfe</a> </div></section></aside> </div> </div> </header> <main id="main" class="site-main row"> <div id="content" class="site-content col-12"> <article id="post-177" class="col-12 post-177 page type-page status-publish has-post-thumbnail hentry"> <header class="entry-header row"> <div class="entry-title-icon col-md-3 col-lg-2 d-none d-md-block"> <div class="post-thumbnail"> <img width="91" height="103" src="https://www.intersoft-consulting.de/wp-content/uploads/2018/11/header-info.svg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Info" decoding="async" /> </div> </div> <div class="entry-title-copy col-md-9 col-lg-8"> <h1 class="entry-title">Auftragsverarbeitung</h1> <div class="entry-subtitle">Ob eine Auftragsverarbeitung (AV) vorliegt, ist manchmal rechtlich schwierig zu beurteilen. Daher erfahren Sie hier, was eine Auftragsverarbeitung ausmacht und Faustregeln, wann ein entsprechender Vertrag zu schließen ist.</div> </div> <div class="entry-header-widgets col-lg-2 d-none d-lg-block"> <aside class="widget-area"> <section id="media_image-2" class="widget-odd widget-first widget-1 widget widget_media_image"><span class="widget-title d-none">Vorteile Datenschutz DE</span><img width="360" height="280" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20360%20280'%3E%3C/svg%3E" class="image wp-image-14894 attachment-full size-full" alt="" style="max-width: 100%; height: auto;" title="Vorteile Datenschutz DE" decoding="async" fetchpriority="high" data-lazy-srcset="https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz.png 360w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-300x233.png 300w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-320x249.png 320w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-240x187.png 240w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-163x127.png 163w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-326x254.png 326w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-113x88.png 113w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-226x176.png 226w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-225x175.png 225w" data-lazy-sizes="(max-width: 360px) 100vw, 360px" data-lazy-src="https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz.png" /><noscript><img width="360" height="280" src="https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz.png" class="image wp-image-14894 attachment-full size-full" alt="" style="max-width: 100%; height: auto;" title="Vorteile Datenschutz DE" decoding="async" fetchpriority="high" srcset="https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz.png 360w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-300x233.png 300w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-320x249.png 320w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-240x187.png 240w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-163x127.png 163w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-326x254.png 326w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-113x88.png 113w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-226x176.png 226w, https://www.intersoft-consulting.de/wp-content/uploads/2025/02/vorteile-datenschutz-225x175.png 225w" sizes="(max-width: 360px) 100vw, 360px" /></noscript></section><section id="media_image-5" class="widget-odd widget-3 widget widget_media_image"><span class="widget-title d-none">ISO-Siegel DE</span><img width="180" height="90" src="https://www.intersoft-consulting.de/wp-content/uploads/2020/09/top-header-iso-zertifiziert.svg" class="image wp-image-6307 attachment-full size-full" alt="ISO zertifiziert - ISO 9001 und ISO 27001" style="max-width: 100%; height: auto;" decoding="async" /></section></aside> </div> </header> <div class="entry-content row"> <div id="scrollspy-menu" class="scrollspy-menu col-lg-2 hide-scrollspy sticky-top-mobile"> <span class="d-none">No anker items found</span> </div> <div class="content content-start col-lg-8"> <p><span class="h2-like mt-0">Inhaltsverzeichnis</span></p> <div id="toc_container" class="no_bullets"><ul class="toc_list"><li><a href="#Auftragsverarbeitung-in-der-Wirtschaft"><span class="toc_number toc_depth_1">1</span> Auftragsverarbeitung in der Wirtschaft</a></li><li><a href="#Abgrenzung-zu-anderen-Rechtsinstituten"><span class="toc_number toc_depth_1">2</span> Abgrenzung zu anderen Rechtsinstituten</a><ul><li><a href="#Gemeinsame-Verantwortlichkeit"><span class="toc_number toc_depth_2">2.1</span> Gemeinsame Verantwortlichkeit</a></li><li><a href="#Wahrnehmung-fachfremder-Dienstleistungen"><span class="toc_number toc_depth_2">2.2</span> Wahrnehmung fachfremder Dienstleistungen</a></li></ul></li><li><a href="#Sonderfaelle"><span class="toc_number toc_depth_1">3</span> Sonderfälle</a><ul><li><a href="#Einsatz-von-Cloud-undoder-Wartungsdienstleistern"><span class="toc_number toc_depth_2">3.1</span> Einsatz von Cloud- und/oder Wartungsdienstleistern</a></li><li><a href="#Konzerninterne-Datenverarbeitung"><span class="toc_number toc_depth_2">3.2</span> Konzerninterne Datenverarbeitung</a></li></ul></li><li><a href="#Inhalt-des-Auftragsverarbeitungsvertrages"><span class="toc_number toc_depth_1">4</span> Inhalt des Auftragsverarbeitungsvertrages</a><ul><li><a href="#Mindestinhalt"><span class="toc_number toc_depth_2">4.1</span> Mindestinhalt</a></li><li><a href="#Tueckische-Klauseln"><span class="toc_number toc_depth_2">4.2</span> Tückische Klauseln</a></li></ul></li><li><a href="#Gesamtschuldnerische-Haftung"><span class="toc_number toc_depth_1">5</span> Gesamtschuldnerische Haftung</a></li><li><a href="#Typische-Einzelfaelle"><span class="toc_number toc_depth_1">6</span> Typische Einzelfälle</a><ul><li><a href="#Typische-Faelle-der-Auftragsverarbeitung"><span class="toc_number toc_depth_2">6.1</span> Typische Fälle der Auftragsverarbeitung</a></li><li><a href="#Typische-Faelle-fachfremder-Dienstleistungen"><span class="toc_number toc_depth_2">6.2</span> Typische Fälle fachfremder Dienstleistungen</a></li></ul></li></ul></div> <p><span class="h2-like">Kurz und bündig</span></p> <ul class="blue-arrows"> <li>Verarbeitet ein Unternehmen weisungsgebunden personenbezogene Daten für ein anderes Unternehmen, ist zwischen Ihnen ein Auftragsverarbeitungsvertrag abzuschließen.</li> <li>Der Auftragsverarbeitungsvertrag muss einen Mindestinhalt erfüllen, der in Art. 28 Abs. 3 DSGVO näher beschrieben wird.</li> <li>Der Auftragsverarbeiter ist gem. Art. 30 Abs. 2 DSGVO verpflichtet, selbst ein Verzeichnis über diejenigen Verarbeitungstätigkeiten zu führen, die sie für den für die Verarbeitung Verantwortlichen ausführen.</li> <li>Die Datenschutzaufsichtsbehörden können überprüfen, ob die gesetzlichen Anforderungen an eine Auftragsverarbeitung erfüllt wurden und Verletzungen mit Bußgeldern sanktionieren.</li> </ul> <p><img decoding="async" class="img-mt-20 alignnone wp-image-3350 size-full img-fluid" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20810%20270'%3E%3C/svg%3E" alt="Auftragsverarbeitung" width="810" height="270" data-lazy-srcset="https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung.png 810w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-300x100.png 300w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-768x256.png 768w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-320x107.png 320w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-640x213.png 640w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-240x80.png 240w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-480x160.png 480w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-163x54.png 163w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-326x109.png 326w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-390x130.png 390w" data-lazy-sizes="(max-width: 810px) 100vw, 810px" data-lazy-src="https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung.png" /><noscript><img decoding="async" class="img-mt-20 alignnone wp-image-3350 size-full img-fluid" src="https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung.png" alt="Auftragsverarbeitung" width="810" height="270" srcset="https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung.png 810w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-300x100.png 300w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-768x256.png 768w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-320x107.png 320w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-640x213.png 640w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-240x80.png 240w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-480x160.png 480w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-163x54.png 163w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-326x109.png 326w, https://www.intersoft-consulting.de/wp-content/uploads/2019/03/info-auftragsverarbeitung-390x130.png 390w" sizes="(max-width: 810px) 100vw, 810px" /></noscript></p> <h2><span id="Auftragsverarbeitung-in-der-Wirtschaft">Auftragsverarbeitung in der Wirtschaft</span></h2> <p>Die Übermittlung personenbezogener Daten an Dienstleister ist in der heutigen arbeitsteiligen Welt nicht mehr wegzudenken. Der große Vorteil einer Auftragsverarbeitung liegt in der sog. Privilegierungswirkung der Auftragsverarbeitung. Danach braucht der Auftragsverarbeiter keine eigene Rechtsgrundlage für die Verarbeitung der personenbezogenen Daten, sondern er wird aufgrund der Auftragsverarbeitung rechtlich wie eine interne Stelle des (für die Verarbeitung) Verantwortlichen behandelt. Er kann somit eine Datenverarbeitung vornehmen, die ohne die Auftragsverarbeitung mangels Rechtsgrundlage rechtswidrig wäre. Um jedoch die Einhaltung des Datenschutzes und der Datensicherheit durch den Auftragsverarbeiter zu gewährleisten, besteht für die Unternehmen die datenschutzrechtliche Pflicht, einen Auftragsverarbeitungsvertrag nach Maßgabe von Art. 28 DSGVO abzuschließen.</p> <p>Gemäß Art. 4 Nr. 8 DSGVO liegt eine Auftragsverarbeitung vor, wenn eine Stelle personenbezogene Daten im Auftrag des Verantwortlichen verarbeitet. Das beauftragte Unternehmen muss hier schwerpunktmäßig weisungsgebunden personenbezogene Daten für ein anderes Unternehmen verarbeiten. Ist daher lediglich eine Beauftragung fachfremder Dienstleistungen anderer Art gegeben, bei der es zu einer Übermittlung personenbezogener Daten kommt, bedarf es keines Abschlusses eines solchen Vertrages.</p> <p>Versäumen die beteiligten Unternehmen, einen erforderlichen Auftragsverarbeitungsvertrag abzuschließen oder enthält ein solcher Vertrag nur unzureichende Regelungen, kann dies gem. Art. 83 Abs. 4 lit. a DSGVO von der Datenschutzaufsichtsbehörde mit einem Bußgeld belegt werden. Im Unterschied zur alten Rechtsfolge sind Verstöße gegen die Regelungen zur Auftragsverarbeitung jedoch nicht mehr wie früher im Wesentlichen auf den Verantwortlichen begrenzt. Nach der DSGVO kann nun auch der Auftragsverarbeiter wegen Verstöße gegen Art. 28 DSGVO in Haftung genommen werden. Unternehmen fällt es regelmäßig schwer einzuschätzen, wann die Vertragsbeziehung zu einem anderen Unternehmen den Abschluss eines Auftragsverarbeitungsvertrages erforderlich macht.</p> <h2><span id="Abgrenzung-zu-anderen-Rechtsinstituten">Abgrenzung zu anderen Rechtsinstituten</span></h2> <p>Eine Auftragsverarbeitung zeichnet sich dadurch aus, dass der Auftraggeber weiterhin über Zweck und Mittel der Datenverarbeitung entscheidet und der Auftragsverarbeiter personenbezogene Daten lediglich weisungsgebunden für den Auftraggeber verarbeitet.</p> <h3><span id="Gemeinsame-Verantwortlichkeit">Gemeinsame Verantwortlichkeit</span></h3> <p>Wenn beide Unternehmen hingegen gemeinsam über die Zwecke und die Mittel der Verarbeitung entscheiden, sind sie gemäß Art. 26 Abs. 1 DSGVO „gemeinsam für die Verarbeitung Verantwortliche“. Hier liegt dann kein Auftragsverarbeitungsverhältnis mehr vor, womit der Abschluss eines Auftragsverarbeitungsvertrags obsolet wird. Im Gegenzug treffen die beteiligten Unternehmen jedoch neue Pflichten, die sich aus Art. 26 DSGVO ergeben, z.B. der Abschluss einer Vereinbarung über die gemeinsame Verarbeitung von personenbezogenen Daten, deren Nichteinhaltung gem. Art. 83 Abs. 4 lit. a DSGVO mit einem Bußgeld sanktioniert werden kann.</p> <h3><span id="Wahrnehmung-fachfremder-Dienstleistungen">Wahrnehmung fachfremder Dienstleistungen</span></h3> <p>Daneben gibt es noch die Konstellation, in der es sich bei der Datenweitergabe an ein Unternehmen um eine Übermittlung an einen Verantwortlichen handelt, bei dem jedes Unternehmen selbst über die Zwecke und Mittel der Verarbeitung entscheidet. In einem solchen Fall liegt weder eine Auftragsverarbeitungssituation noch eine gemeinsame Verantwortlichkeit vor.</p> <p>Im Einzelfall muss daher stets geprüft werden, ob die Voraussetzungen für den Abschluss eines Auftragsverarbeitungsvertrages vorliegen. Hier ist auf die tatsächlichen Gegebenheiten abzustellen. Unterzeichnen die Parteien daher einen Auftragsverarbeitungsvertrag, in denen sich der Auftragnehmer zur weisungsgebundenen Verarbeitung verpflichtet, obwohl er tatsächlich die Daten für eigene Zwecke verarbeitet, liegt tatsächlich keine Auftragsverarbeitung vor. Der vermeintliche Auftragsverarbeiter wird hier wie ein Verantwortlicher behandelt (Art. 28 Abs. 10 DSGVO).</p> <div class="icon-box-blue"> <div class="box-info"> <p>Nicht jede Einbindung von Dienstleistern, mit denen personenbezogene Daten ausgetauscht werden, stellt eine Auftragsverarbeitung dar.Es ist in jedem Einzelfall konkret zu prüfen, wie die Interessenlage der Beteiligten ausgestaltet ist und welcher Beteiligte in welcher Weise über Zwecke und Mittel der Verarbeitung bestimmt.</p> </div> </div> <h2><span id="Sonderfaelle">Sonderfälle</span></h2> <h3><span id="Einsatz-von-Cloud-undoder-Wartungsdienstleistern">Einsatz von Cloud- und/oder Wartungsdienstleistern</span></h3> <p>Es gibt zudem bestimmte Fallkonstellationen, in denen ein Auftragsverarbeitungsvertrag zwischen den Beteiligten abgeschlossen werden sollte, auch wenn es sich auf den ersten Blick um keine Auftragsverarbeitung handelt, weil keine schwerpunktmäßige Verarbeitung personenbezogener Daten für den Auftraggeber vorliegt. Denkbar ist ein solcher Fall insbesondere im Bereich von Cloud-Diensten sowie bei der Bereitstellung und (Fern- bzw. System-) Wartung von EDV-Anlagen.</p> <p>Die Anforderung an den Abschluss eines Auftragsverarbeitungsvertrags in solchen Konstellationen ergab sich nach alter Rechtslage explizit aus § 11 Abs. 5 BDSG, wonach die Regelungen zur Auftrags(daten)verarbeitung entsprechend anzuwenden waren, wenn bei der Prüfung oder Wartung automatisierter Verfahren oder von Datenverarbeitungsanlagen durch ein anderes Unternehmen der Zugriff auf personenbezogene Daten nicht ausgeschlossen werden konnte.</p> <p>Diese Regelung ist mit Einführung der DSGVO und der neuen BDSG-Fassung ersatzlos entfallen, daher ist es umstritten, ob in diesen Fällen weiterhin ein Auftragsverarbeitungsvertrag abzuschließen ist. Da in solchen Fällen der Zugriff des Dienstleisters der Systemwartung auf personenbezogenen Daten häufig nicht vollends ausgeschlossen werden kann, liegt nach zutreffender Ansicht eine Datenverarbeitung durch den Dienstleister vor. Aufgrund der damit einhergehenden potenziellen Gefährdungslage für das informationelle Selbstbestimmungsrecht der betroffenen Personen, sollte bei Einsatz eines Cloud-Anbieters oder eines Dienstleisters zur Fern- und/oder Systemwartung weiterhin ein Auftragsverarbeitungsvertrag geschlossen werden.</p> <h3><span id="Konzerninterne-Datenverarbeitung">Konzerninterne Datenverarbeitung</span></h3> <p>Anders als häufig angenommen werden die rechtlich eigenständigen Unternehmen eines Konzerns datenschutzrechtlich nicht als eine Einheit bzw. ein Verantwortlicher gesehen, sondern stehen zueinander wie Dritte. Das bedeutet, dass auch bei der Übermittlung von personenbezogenen Daten innerhalb eines Konzern datenschutzrechtliche Regelungen beachtet werden müssen. Es besteht somit kein sog. Konzernprivileg. Wenn ein Konzernunternehmen daher z.B. zentral Dienstleistungen – sog. shared services – für andere Konzernunternehmen erbringt, braucht es für die Übermittlung eine Rechtsgrundlage. Erfolgt diese Übermittlung jedoch weisungsgebunden, genügt für die Rechtmäßigkeit der Datenverarbeitung der Abschluss eines Auftragsverarbeitungsvertrages.</p> <h2><span id="Inhalt-des-Auftragsverarbeitungsvertrages">Inhalt des Auftragsverarbeitungsvertrages</span></h2> <h3><span id="Mindestinhalt">Mindestinhalt</span></h3> <p>Art. 28 Abs. 3 DSGVO definiert die Mindestanforderungen an den Inhalt eines Auftragsverarbeitungsvertrages. Der Auftragsverarbeitungsvertrag muss Regelungen zu den im Gesetz aufgeführten Punkten treffen.</p> <p><strong>Hierzu zählen:</strong></p> <ul class="blue-squares"> <li>Gegenstand und Dauer der Verarbeitung</li> <li>Art und Zweck der Verarbeitung</li> <li>Art der personenbezogenen Daten & Kategorien von betroffenen Personen</li> <li>Weisungsbefugnis des Verantwortlichen</li> <li>Verpflichtung der zur Verarbeitung befugten Personen zur Vertraulichkeit</li> <li>Sicherstellung von technischen & organisatorischen Maßnahmen</li> <li>Genehmigungsbedürfnis und Mindeststandards bei Subunternehmern</li> <li>Unterstützung des Verantwortlichen bei Betroffenenanfragen</li> <li>Unterstützung des Verantwortlichen bei Erfüllung der Meldepflicht von Datenschutzvorfällen und der Durchführung von Datenschutz-Folgenabschätzung</li> <li>Rückgabe oder Löschung personenbezogener Daten nach Abschluss der Auftragsverarbeitung</li> <li>Kontrollrechte des für die Verarbeitung Verantwortlichen und Duldungspflichten des Auftragsverarbeiters</li> <li>Pflicht des Auftragsverarbeiters, den Verantwortlichen zu informieren, falls eine Weisung gegen Datenschutzrecht verstößt</li> </ul> <h3><span id="Tueckische-Klauseln">Tückische Klauseln</span></h3> <p>Häufiger Streitpunkt in Auftragsverarbeitungsverträgen sind Kostentragungsregelungen hinsichtlich der durch Ausübung von Kontrollrechten (Stichwort: Inspektionen) entstehenden Kosten. Auftragsverarbeiter lassen sich gerne das Recht einräumen, die Kosten für Überprüfungen und Inspektionen dem Auftraggeber aufzubürden. Dies ist deshalb problematisch, weil hierdurch der Auftraggeber als Verantwortlicher gehindert werden könnte, seine Kontrollpflichten wahrzunehmen.</p> <p>Die Datenschutzaufsichtsbehörden halten solche Klauseln deshalb für unwirksam und vertreten die Auffassung, dass etwaige durch Inspektionen entstehende Sonderkosten schon im Angebot eingepreist sein müssten. Oft finden sich auch Klauseln, wonach eine generelle Unterbeauftragung erlaubt wird, diese jedoch nur auf Anfrage durch den Auftraggeber mitgeteilt wird. Solche Klauseln verstoßen regelmäßig gegen Art. 28 Abs. 2 S.2 DSGVO, wonach der Auftragsverarbeiter den Auftraggeber über jede Änderung in Bezug auf andere Subunternehmer zu informieren hat.</p> <div class="icon-box-blue"> <div class="box-warnung"> <p>Einzelne Klauseln in Auftragsverarbeitungsverträgen können gegen die DSGVO verstoßen und begründen damit ein Bußgeldrisiko.</p> </div> </div> <h2><span id="Gesamtschuldnerische-Haftung">Gesamtschuldnerische Haftung</span></h2> <p>Gem. Art. 82 Abs. 4 DSGVO haften Auftraggeber und Auftragsverarbeiter gesamtschuldnerisch, damit ein wirksamer Schadensersatz für die betroffene Person sichergestellt ist, d.h. jeder haftet im Außenverhältnis gegenüber der betroffenen Person in vollem Umfang.</p> <p>Jedoch beschränkt sich die Haftung des Auftragsverarbeiters auf Verstöße gegen speziell ihm in seiner Rolle als Auftragsverarbeiter auferlegten Pflichten. Diese Einschränkung der Haftung des Auftragsverarbeiters gilt aufgrund der gesamtschuldnerischen Haftung jedoch nur im Innenverhältnis zum Verantwortlichen. Beiden Parteien steht die Möglichkeit der Exkulpation zur Verfügung. Dazu müssen sie nachweisen, dass sie in keinerlei Hinsicht für den Umstand, durch den der Schaden eingetreten ist, verantwortlich sind. Aufgrund der Dokumentationspflichten aus Art. 5 Abs. 2 DSGVO gilt hier hinsichtlich der Verletzungshandlung eine Beweislastumkehr, wodurch die betroffene Person lediglich darlegen und beweisen muss, dass der Verantwortliche an der Verarbeitung beteiligt war, ihr ein Schaden entstanden ist und die Verarbeitung zur Schadensherbeiführung auch geeignet war. Eine fehlende oder fehlerhafte Dokumentation der Datenverarbeitung kann für den Verantwortlichen oder Auftragsverarbeiter daher folgenschwer sein, da es Ihnen dann nur schwer möglich sein wird, nachzuweisen, dass die Verarbeitung datenschutzkonform erfolgte.</p> <h2><span id="Typische-Einzelfaelle">Typische Einzelfälle</span></h2> <h3><span id="Typische-Faelle-der-Auftragsverarbeitung">Typische Fälle der Auftragsverarbeitung</span></h3> <p><strong>Typische Fälle, in denen eine Auftragsverarbeitung des Dienstleisters zu bejahen sein wird, sind etwa:</strong></p> <ul class="blue-squares"> <li>Datenerfassung, Datenkonvertierung oder Einscannen von Dokumenten</li> <li>Werbeadressenverarbeitung in einem Lettershop / Newsletter-Dienstleister</li> <li>Datenträgerentsorgung durch Dienstleister</li> <li>Kundenbetreuung durch Callcenter ohne wesentliche eigene Entscheidungsspielräume</li> <li>Nutzung von Cloud-Computing</li> <li>Shared Service Dienstleistungen innerhalb eines Konzerns (z.B. zentrale Lohnabrechnung)</li> <li>Sicherheitsdienste, die Zugangskontrollen durchführen</li> </ul> <h3><span id="Typische-Faelle-fachfremder-Dienstleistungen">Typische Fälle fachfremder Dienstleistungen</span></h3> <p><strong>Keine Auftragsverarbeitung liegt hingegen vor bei der Tätigkeit fachfremder Dienstleistungen wie etwa:</strong></p> <ul class="blue-squares"> <li>Postdienste, Transportunternehmen</li> <li>Inkassobüros mit Forderungsübergang</li> <li>Bankinstitute, Zahlungsdienstleister</li> <li>Tätigkeiten der Berufsgeheimnisträger (Steuerberater, Rechtsanwälte, Wirtschaftsprüfer etc.)</li> <li>Internet-Plattformanbieter zur Vermittlung von Anbietern und Interessenten</li> <li>Versicherungs- und Finanzmakler</li> <li>Personalvermittlung</li> <li>Reinigungsdienstleistungen</li> </ul> <div class="contact-box-bottom container-full-width full-width-page"> <canvas id="canvas-bottom"> <img decoding="async" src="https://www.intersoft-consulting.de/wp-content/themes/ics/img/canvas.png" alt="Hintergrundgrafik intersoft consulting services AG" /> </canvas> <div class="container d-flex"> <div class="contact-content col-12 col-lg-10 offset-lg-2 d-flex align-items-center"> <div class="contact-box-copy wide-box"> <span>Unsere Datenschutzexperten können klären, ob es sich in Ihrem Einzelfall um eine Auftragsverarbeitung handelt. 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Die Rechtsgrundlage § 25 Abs. 1 TDDDG, Art. 6 Abs. 1 S. 1 lit. a) DSGVO.</td> </tr> <tr> <th scope="row">Host(s)</th> <td>m.intersoft-consulting.de</td> </tr> <tr> <th scope="row">Cookie Name</th> <td>_pk_id, _pk_ses, _pk_ref</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>12 Monate</td> </tr> </table> </div> </div> <div class="bcac-item"> <div class="d-flex flex-row"> <label class="w-75"> <span role="heading" aria-level="4" class="_brlbs-h4">Marketing (4)</span> </label> <div class="w-25 text-right"> <label class="_brlbs-btn-switch"> <span class="sr-only">Marketing</span> <input tabindex="0" id="borlabs-cookie-group-marketing" type="checkbox" name="cookieGroup[]" value="marketing" data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus"> </span> </label> </div> </div> <div class="d-block"> <p>Um den Erfolg unserer Werbeanzeigen zu messen, setzen wir Cookies ein. Die Rechtsgrundlage für diese Datenverarbeitung ist § 25 Abs. 1 TDDDG, Art. 6 Abs. 1 S. 1 lit. a) DSGVO (Einwilligung).</p> <p class="text-center"> <a href="#" class="_brlbs-cursor d-block" tabindex="0" role="button" data-cookie-accordion-target="marketing" > <span data-cookie-accordion-status="show"> Cookie-Informationen anzeigen </span> <span data-cookie-accordion-status="hide" class="borlabs-hide"> Cookie-Informationen ausblenden </span> </a> </p> </div> <div class="borlabs-hide" data-cookie-accordion-parent="marketing" > <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">AFL</span> <input id="borlabs-cookie-afl" tabindex="0" type="checkbox" data-cookie-group="marketing" name="cookies[marketing][]" value="afl" data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> AFL </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>intersoft consulting services AG</td> </tr> <tr> <th scope="row">Zweck</th> <td>Dieses Cookie speichert die Click-ID Quelle (bspw. Google Ads oder Bing Ads), Click-ID der Werbeanzeige, Matomo Client-ID und die UTM-Parameter. Damit können wir den Erfolg einer Kampagne messen. Weitere Informationen finden Sie in unserer Datenschutzerklärung.</td> </tr> <tr> <th scope="row">Host(s)</th> <td>intersoft-consulting.de</td> </tr> <tr> <th scope="row">Cookie Name</th> <td>afl_wc_utm_cookie_expiry, afl_wc_utm_gclid_url, afl_wc_utm_gclid_visit, afl_wc_utm_sess_landing, afl_wc_utm_sess_visit, afl_wc_utm_utm_1st_url, afl_wc_utm_utm_1st_visit, afl_wc_utm_utm_url, afl_wc_utm_utm_visit, afl_wc_*</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>90 Tage</td> </tr> </table> <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">Google Tag Manager</span> <input id="borlabs-cookie-google-tag-manager" tabindex="0" type="checkbox" data-cookie-group="marketing" name="cookies[marketing][]" value="google-tag-manager" data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Google Tag Manager </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland</td> </tr> <tr> <th scope="row">Zweck</th> <td>Der Google Tag Manager erleichtert uns die Einbindung, zentrale Verwaltung und zeitliche Steuerung unserer Tags. Tags sind Skriptcodes bzw. Codeabschnitte, die unterschiedliche Funktionalitäten auslösen können, beispielsweise die Erfolgsmessung unserer Werbeanzeigen (Google Ads). Der Google Tag Manager erfasst selbst keine personenbezogenen Daten, übermittelt gegebenenfalls jedoch die IP-Adresse an Google. Weitere Informationen finden Sie in unserer Datenschutzerklärung.</td> </tr> <tr> <th scope="row">Host(s)</th> <td>google.com</td> </tr> </table> <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">Google Ads</span> <input id="borlabs-cookie-google-ads" tabindex="0" type="checkbox" data-cookie-group="marketing" name="cookies[marketing][]" value="google-ads" data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Google Ads </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Anbieter: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland — Datenempfänger: Google LLC, 1600 Amphitheatre Pkwy, Mountain View, California 94043-1351, USA</td> </tr> <tr> <th scope="row">Zweck</th> <td>– IDE: Das Cookie enthält eine zufällig generierte Benutzer-ID. Anhand dieser ID kann Google den Nutzer über verschiedene Websites domainübergreifend wiedererkennen und ihm personalisierte Werbung anzeigen. – test_cookie: Dieses Cookie wird testweise gesetzt, um zu prüfen, ob der Browser das Setzen von Cookies zulässt. Dieses Cookie enthält keine Identifikationsmerkmale. – NID: Dies wird verwendet, um Werbung oder Retargeting bereitzustellen. – DSID: Wird verwendet, um einen angemeldeten Benutzer auf Nicht-Google-Websites zu identifizieren und um Benutzerpräferenzen hinsichtlich der Personalisierung von Anzeigen zu speichern. – __gads: Dies wird verwendet, um Werbung oder Retargeting bereitzustellen. – pm_sess: Dies wird verwendet, um sicherzustellen, dass Anfragen von einem Benutzer kommen. – ANID: Dies wird verwendet, um Werbung auf Websites außerhalb von Google anzuzeigen. – _gcl_au: Dies wird verwendet, um Conversions zu speichern und zu verfolgen. – _gcl_gb: Dies wird verwendet, um eine eindeutige ID zu registrieren und einen Benutzer zu identifizieren. – _gcl_aw, _gcl_dc: Diese Cookies werden gesetzt, wenn ein Nutzer auf eine Google-Anzeige klickt, um auf die Website zu gelangen. Sie enthalten Informationen darüber, auf welche Anzeige geklickt wurde, sodass erzielte Erfolge, wie Bestellungen oder Kontaktanfragen, der Anzeige zugeordnet werden können. – Conversion: Dieser Cookie ist für das Conversion-Tracking zuständig. – FPGCLAW, FPGCLGB: Diese Cookies speichern Klick-IDs.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://policies.google.com/privacy?hl=de" target="_blank" rel="nofollow noopener noreferrer" > https://policies.google.com/privacy?hl=de </a> </td> </tr> <tr> <th scope="row">Host(s)</th> <td>doubleclick.net, google.com</td> </tr> <tr> <th scope="row">Cookie Name</th> <td>IDE, test_cookie, NID, DSID, __gads, pm_sess, ANID, _gcl_au, _gcl_gb, _gcl_aw, _gcl_dc, Conversion, FPGCLAW, FPGCLGB</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>IDE = 13 Monate EWR und UK / sonst 24 Monate, test_cookie = 15 Minuten, NID = 6 Monate, DSID = 2 Wochen, __gads = 13 Monate, pm_sess = 30 Minuten, ANID = 13 Monate EWR und UK / sonst 24 Monate, _gcl_au, _gcl_gb, _gcl_aw, _gcl_dc, Conversion, FPGCLAW, FPGCLGB = 90 Tage</td> </tr> </table> <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">Microsoft Ads</span> <input id="borlabs-cookie-microsoft-ads" tabindex="0" type="checkbox" data-cookie-group="marketing" name="cookies[marketing][]" value="microsoft-ads" data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Microsoft Ads </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Anbieter: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland — Datenempfänger: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA</td> </tr> <tr> <th scope="row">Zweck</th> <td>– _uetsid: Dies ist ein Tracking-Cookie, das für gezielte Werbung verwendet wird. – _uetvid: Dies wird verwendet, um Besucher über mehrere Websites hinweg zu verfolgen, um relevante Werbung basierend auf den Präferenzen des Besuchers zu präsentieren. – MUID, MUIDB: Diese Cookies sind Benutzer-Identifikations-Tracking-Cookies, die dazu verwendet werden, um gezielte Werbung anzuzeigen. – SRCHUSR, SRCHUID, SRCHD: Diese Cookies ermöglichen es, relevante Anzeigen im Microsoft Bing Netzwerk anzuzeigen. – SRCHHPGUSR: Dieses Cookie hilft, die Effektivität von Werbekampagnen im Bing-Werbenetzwerk zu verfolgen. – _RwBf: Dies wird von Bing für die Verfolgung von Werbung festgelegt. – _HPVN: Dies ist ein Microsoft MSN 1st party cookie, das das ordnungsgemäße Funktionieren der Website gewährleistet. – MSCC: Diese Cookies verfolgen das Nutzerverhalten auf der Website und Interaktionen mit der Bing Maps API. – ABDEF: Dieses Cookie wird vom Bing-Werbenetzwerk für die Nachverfolgung von Werbung verwendet.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://privacy.microsoft.com/en-gb/privacystatement" target="_blank" rel="nofollow noopener noreferrer" > https://privacy.microsoft.com/en-gb/privacystatement </a> </td> </tr> <tr> <th scope="row">Host(s)</th> <td>bing.com</td> </tr> <tr> <th scope="row">Cookie Name</th> <td>_uetsid, _uetvid, MUID, MUIDB, SRCHUSR, SRCHUID, SRCHD, SRCHHPGUSR, _RwBf, MSCC, ABDEF</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>_uetsid = 1 Tag, _uetvid, MUID, MUIDB = 1 Jahr, 25 Tage, SRCHUSR, SRCHUID, SRCHD, SRCHHPGUSR, _RwBf = 1 Jahr, MSCC = 6 Monate, ABDEF = Sitzung</td> </tr> </table> </div> </div> </fieldset> </div> <div class="d-flex justify-content-between"> <p class="_brlbs-branding flex-fill"> </p> <p class="_brlbs-legal flex-fill"> <a href="https://www.intersoft-consulting.de/datenschutzerklaerung/"> Datenschutzerklärung </a> <span class="_brlbs-separator"></span> <a href="https://www.intersoft-consulting.de/impressum/"> Impressum </a> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </script></div><script type="text/javascript" id="afl-wc-utm-public-js-extra"> /* <![CDATA[ */ var afl_wc_utm_public = {"ajax_url":"https:\/\/www.intersoft-consulting.de\/wp-admin\/admin-ajax.php","action":"afl_wc_utm_view","nonce":"","cookie_prefix":"afl_wc_utm_","cookie_expiry":{"days":"90"},"cookie_renewal":"force","cookie_consent_category":"marketing","domain_info":{"domain":"www.intersoft-consulting.de","path":"\/"},"last_touch_window":"1800","wp_consent_api_enabled":"","user_has_active_attribution":"0","attr_first_non_utm":"0","js_autorun":"1","consent_addon":"wp-consent-api","active_attribution":"1","js_merge_tag":"0","gtm_push":"0","cookie_force_reset_ts":"0"}; 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